# Page 3 | Crisp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Crisp the right Live Chat solution for you? Explore 147 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151292/Crisp/reviews --- Crisp 4.6 (147) [View alternatives](https://www.capterra.com/p/151292/Crisp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Crisp ## Showing most helpful reviews Showing 51-75 of 147 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Vincent R. CTO Events Services Used the software for: 1-2 years ### "Great tool" February 28, 2025 5.0 Pros \- Ease of use - Diversity of features - Support Cons The dashboard can become a bit unwieldy with many conversations, but that's also because we don't spend an adequate amount of time on it. Review Source EV Erika V. Conservator Arts and Crafts Used the software for: I used a free trial ### "Perfect support" May 6, 2025 5.0 I contacted the support for a problem on my Crisp account. They answered in a fee seconds and helped me to fix the problem, in a very kind and easy way Pros Quick response and solution. I did like the feeling of being answered and helped in my problem Cons Nothing. I had a very positive experience, and nothing to point out in the service Review Source DS Daniel S. Technical Support Director Computer Software Used the software for: 1-2 years ### "Good solid website chat app" October 1, 2019 4.0 We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites. We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message. With the smartphone apps, we can reply to chats even when we are away from our desks. We also have a robust helpdesk, which is part of the Unlimited plan. Pros Simple but very powerful. It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you. The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue. The built in helpdesk is great. The bot, while still a little bit buggy for more complicated things, is immensely helpful. Cons We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours. I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond. I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine. The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Crisp We were using Crisp when I started about a year ago, but recently, due to some of the issues we'd been having with the bot, were looking at alternatives. Intercom was great, but we weren't going to be using 95% of the features and so could not justify the nearly double price tag. It also did not have some of the things we had come to rely upon, such as the auto-translate feature. Review Source Response from Crisp October 14, 2019 Thank you for your nice review :) FJ Faizan J. Director Construction Used the software for: Less than 6 months ### " helpdesk wouldn't approve my domain - thinks its a fake website" October 28, 2022 1.0 Cons crap customer service, what an embarassment. after spending £99 \[SENSITIVE CONTENT\] from crisp tells me the document of registration that was issued to me by the government is fake and then he blocks me. Reason for choosing Crisp crap customer service, what an embarassment. after spending £99 \[SENSITIVE CONTENT\] from crisp tells me the document of registration that was issued to me by the government is fake and then he blocks me. Review Source JB Johnathan B. CEO Information Services Used the software for: 2+ years ### "A great in-app livechat tool for customer support and communication" April 16, 2024 5.0 A great tool, with great support, and a comprehensive API that allows us to do pretty much whatever we want (so long as we're willing to fiddle about with it technically) Pros \- Breadth of features - Collaborating with support ticket resolution with team members - Load performance (alternatives all slowed down our app load time, even although they were aysnc) - Rapid and reactive support - Comprehensive API for any custom integrations - Simple helpdesk article management - Cost Cons \- Some things are less intuitive to set up and edit, for example emails require custom HTML or markup, and helpdesk articles require markup - Email campaign reporting isn't as detailed as I'd like Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Price and pricing model was the main reason we made the switch, however Intercom also had inferior loading times to Crisp Review Source Viktor N. CEO Marketing and Advertising Used the software for: 6-12 months ### "Great live chat system, even better help docs" May 1, 2019 5.0 Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy. Pros Crisp is an excellent live chat and communication tool for support and sales. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. We use Twitter DMs often as prospects and clients tend to DM us sometimes. In addition to chat itself, I really do like their help docs solution (knowledge base). It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website. Cons My biggest issue with Crisp are never ending conversations. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. It really needs a way to keep conversations separate, similar to other platforms like Intercom. For example, it sends out chat transcript after an hour of inactivity in chat. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. Not a deal-breaker, but it definitely needs to be fixed. Review Source Response from Crisp May 2, 2019 Thank you for this nice review :) We will try to improve the feature you are talking about ! CC Cindy C. E commerce Retail Used the software for: 1-2 years ### "LE MEILLEUR ET GRATUIT" December 10, 2023 5.0 J'adore Crisp, je peux consulter en temps reel ce que fais mon client, le contacter si je vois qu'il est sur une page depuis un moment, lui envoyer un petit message commercial. Je peux également voir de quelle ville il vient, voir s'il se connecte à son compte. Pros Crisp est gratuit, facile d'installation, et les fonctions sans abonnement sont largement suffisantes. Cons Il est lourd sur le site ecommerce. Il fait ramer les pages au chargement. Reason for choosing Crisp Facile d'utilisation, pratique et surtout des fonctions de bases gratuites Review Source VR Verified Reviewer Director Retail Used the software for: Less than 6 months ### "Don't bother with Email Inbox" October 25, 2021 4.0 Pros The Live Chat is great. However the package is more than just Live Chat. It is about having a unified inbox to centrally manage incoming messages be it social media, support emails, etc. Cons The email inbox functionality is a total fail as it is unable to render rich content / HTML emails. They appear in plain-text and are unreadable. Even the: VIEW ORIGINAL EMAIL option does not fully work. The main reason to use Crisp is a unified inbox. With regards to receiving emails through their inbox, they recommend it is especially useful to forward support type emails. Well let me warn you, their email functionality is lacking! It is not possible to view rich-content emails i.e. no HTML emails. It displays in the inbox as text which is unreadable. Speaking to support they said the only option is to select the: VIEW ORIGINAL EMAIL link. However, even this does not work. Support simply states: "Just a heads up, that is how the message shows in some email providers. Our transcripts use latest email styling techniques, that may break rendering on older email clients, or those that are not up to latest standards." WELL let me tell you... the email I am referring to is ACTUALLY one of THEIR marketing emails that can't display. In addition to 99% of all other emails. And after I took it up with support again, the reply was they have too much on their plate: "Our dev has noted this already but we cannot change this right away as we are having too much on our plate." So do yourself a favour and don't bother with Crisp if you are hoping to use their unified inbox for email. Reason for choosing Crisp Supposedly a mature product. Unfortunately at this time with limited email functionality it still needs work. Review Source MA Martin A. COO Retail Used the software for: 1-2 years ### "Fraud for the user" October 1, 2019 1.0 We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will. Pros The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year. Cons Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews. Review Source Response from Crisp October 23, 2019 Hey there, I can understand how frustrated you can be regarding the absence of your desired feature. It's not a reason to degrade our image. Our software works really properly and all the other reviews are here to prove it. The support has never defrauded you, we delayed the released of your feature that may come someday. We never forced you to stay with our product (that you've been using for more than a year). Sorry that you feel disappointed. Regards, Crisp team VR Verified Reviewer VP of Engineering Real Estate Used the software for: 1-2 years ### "Crisp - Great Product" October 12, 2023 5.0 Pros Been using Crisp for a few years and it has been excellent. Reliable, always new features released, and great support. Cons Nothing really. If there was a better integrated ticketing system that would be amazing. Review Source Response from Crisp November 10, 2023 Hey there, thank you very much for this great review about Crisp Customer Support platform 🫶 Regards, Antoine BK Brad K. President Information Technology and Services Used the software for: Less than 6 months ### "Tried them all, Crisp is the winner by far! Here's why..." October 15, 2016 5.0 I've used live support applications for years and during that time, I've tested all the major platforms and some most people have never heard of. In general, I'm opposed to the idea of SAAS. I prefer to buy a script that runs on my own server. It's not just because of monthly fees, it's mainly because I like to have total control over the application and be able to hack the code to make it work exactly how I want. Since Crisp is a SAAS product, I was biased against it, but since it was free, I decided to try it anyway. Within a month, I ended up buying a monthly subscription to their Pro plan. There are so many reasons why Crisp is superior to every other solution I've tested. It runs on all my devices, which is hugely important to me. Also, due to its extensive API, I can effectively hack the code and make it do whatever I want. Another important feature is that Crisp is like Intercom in that it seamlessly transitions between live chat and email. So if a customer leaves your site, you can continue the conversation with him via email, without having to do anything different. When you send messages, they're automatically emailed to the customer and his replies show up in your Crisp conversation. Unified messaging is a huge deal and Crisp is planning to add more channels such as SMS, etc... There's a lot more I could say about various features, but overall, I just love the elegance of Crisp. Unlike conventional live support apps, which display your chats in separate windows that are closed when the session ends, Crisp makes no distinction between open and closed conversations. Everything is in one Window, like how the Apple iMessage UI works. When a customer sends you a message, his conversation moves to the top of the list. This allows you to move through the list quickly and efficiently, responding to each conversation without having to open/close windows or tabs. It's like text messaging. Conversations are fluid and ongoing and don't interrupt your workflow. It's hard to overstate how much more efficient this is. You really need to try it yourself to fully understand the benefit of this workflow. Pros \* Seamless transition between live chat and email \* Beautiful UI design \* Highly efficient workflow \* Extensive API \* Apps available on all platforms Cons I wish the MacOS desktop app was a real native app, rather than a wrapper around the web UI. Review Source Response from Crisp October 15, 2016 We really hope to have a native OS X version as well :) Sayuj K. Server Operator Information Technology and Services Used the software for: 1-2 years ### "The Perfect Live Chat Tool for Websites. " October 12, 2023 5.0 Pros Crisp offers a great solution for customer management, with a simple and easy to use interface, seamless integrations between other several apps providing us more flexible options making it more convenient for customers to communicate with us as well. Cons It still is a bit tricky to set up the triggers, and it also would be great to have more customizable options for our live chat. Review Source Response from Crisp November 10, 2023 Hey there, Thank you very much for this nice review about our website chat widget. Regards, Antoine FS Fernando S. Marketing Manager Construction Used the software for: Less than 6 months ### "Very good tool but it has many things to imprive" April 5, 2023 3.0 If they want to have more clients, I think that they should simplify the integrations with other tools. For example ActiveCampaign that's a real CRM but very expensive for email marketing and doesn't have direct integrations with WhatsApp, Instagram, etc Pros With Crisp, you can have email marketing, webchat, and chatbots on Instagram, Facebook Messenger, Twitter, Telegram & WhatsApp so it simplifies the communication with a contact, but... Cons The CRM that they mention is not a CRM. Is a very limited contact list that has a lot of problems when you try to integrate it with Zapier, Integrately, etc. If you want to do some changes or integrations you will need to use code and they don't help you by saying that "is very easy" and the don't have any list of partners/developers to contract. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Switched from [Acumbamail](https://www.capterra.com/p/195838/Acumbamail/) Delivery problems with Acumbamail Review Source SH Simon H. Director E-Learning Used the software for: Less than 6 months ### "Really great product" December 21, 2020 5.0 I am using Crisp for all customer support and queries via website chat and incoming emails. I am also using the Helpdesk for my knowledge base. I have been using Zendesk for quite a while and have also tried Intercom but for my purpose Crisp definitely is the best by far. Those others have their place but for myself, as a small company Crisp is really outstanding in what it does. It is also less than half the cost. The automated bot is fairly easy to configure and a more advanced automated bot with workflow is also available. I am on the most expensive "unlimited" plan and find it very good value for money. Pros Very easy to use and friendly user interface. Much more intuitive to configure compared to others. Cons It would be nice if the offline app could "remember" the helpdesk articles when offline so they can be quoted in message replies that are composed offline. I am regularly away from data connection and so I receive new messages while connected then often have to compose my reply while away from connection... to be able to quote helpdesk and message shortcuts while offline would be nice. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Crisp Easier to use. Better features for my needs. Review Source KB Kateryna B. Product Manager Computer Software Used the software for: 2+ years ### "Crisp is a very good service for our customer care team" May 22, 2024 5.0 In general, I like Crisp and our team has been using it for at least 3 years. It is easy to understand and set up, I like the knowledge base and the possibility to ask for help in a live chat. Pros I like that we can manage all our websites in one account and it's very easy to switch between them. Easy setup and customization are also among its perks. Also, we use bots for automated answers and that helps us a lot in our day-to-day work. Cons It would be wonderful if analytics was better and more helpful, as sometimes it is a bit confusing. Adding some more filters to analytics and diving deeper into some of the reports would be very helpful. Review Source Timothy T. Frontend Developer Internet Used the software for: 2+ years ### "Love this product! More features than other LiveChat products" February 29, 2020 5.0 I've used this on 5+ sites and recommended it to many clients. The free tier will do most of what you need, but some of the upgrade options are really worth the price. Great product! Pros \- Great feature set, even on the free tier - Excellent mobile app - Integration with your favorite tools - Advanced features like liveview for seeing your customers moving through your site live. Cons It would be nice to be able to customize the message shown to users without having to upgrade to the paid tier. Besides that, the product is perfect. Review Source Response from Crisp March 2, 2020 Thank you so much for your feedback :) Clement Z. Gestionnaire Retail Used the software for: 6-12 months ### "Meilleur logiciel social" October 2, 2023 5.0 Pros C'est une logiciel qui permet automatique des relations à tout les entreprises bien efficace. Cons C'est le meilleur logiciel qui permet à utiliser dans le monde entier, très très efficace. Review Source Katherine K. Administrator Writing and Editing Used the software for: Less than 6 months ### "Amazing Customer Service and a Great Chat App" February 13, 2020 5.0 Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us! Pros They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful! Cons The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though! Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Their pricing went from $99 to $500 a month, which we could not afford. Review Source Response from Crisp February 14, 2020 Thank you very much for that nice feedback ! MS Mike S. CEO Computer Software Used the software for: 6-12 months ### "Best AI ChatBot I have ever used in my life, plain and simple" June 2, 2024 5.0 Pros omni channel, auto responder, same price for multiple accounts Cons The pay per use for the AI autoresponder. Review Source VR Verified Reviewer Co Founder Internet Used the software for: 1-2 years ### "Good live-chat solution for every website." September 20, 2018 4.0 Crisp eases customer communication, increase responsiveness and helps with pro-active support when needed. Pros Easy to set up, fast and convenient. The interface is good and there is a Free plan, convenient for any smaller projects. The project is alive and constantly developing. The settings for business hours and custom translations of the widget are nice. Cons Message history of the free plan is 30 days, after that, you can't access any of the messages. It's better to limit the number of users instead of the message history. Sometimes the chat widget doesn't load or the mobile apps crash. Review Source RK Richard K. Security & Privacy Consultant Computer & Network Security Used the software for: Less than 6 months ### "Advanced features, yet easy to set up" May 4, 2022 4.0 I needed a simple way to add live chat functionality to my website, which Crisp was able to offer in an attractive way with an easy learning curve. Support is very helpful and friendly. Pros Crisp was very easy to set up with its out of the box standard features. The interface shows there’s a lot of advanced tuning and refinement available, but I haven’t tried that out yet. Also one of the most attractive interfaces I’ve some across recently. The live global visitors map is really exciting when you’re a startup. Cons The conversation history view was a bit baffling to me at times. Review Source NV Nadia V. Support Manager Accounting Used the software for: 6-12 months ### "Best software for a small startup!" July 6, 2023 4.0 Love the product! Pros Help Desk is my favorite part of the software as well as the additional easter eggs like the shortcuts etc. Chris from there team is also always supper responsive and a great help :-) Cons You can't filter between live chat and emails Reason for choosing Crisp Pricing was much better for the basic features Review Source VR Verified Reviewer Co-Founder Marketing and Advertising Used the software for: 2+ years ### "Perfect Chat Tool For Entrepreneurs" August 3, 2020 4.0 Pros It has free plan and you can check from which country you are getting visitors which is live. Cons After a certain time, previous messages get erased. Review Source Response from Crisp August 11, 2020 Hey! Thank you for the nice review. Please note that answers are not erased (and will never be), they're simply blurred and will be available when you upgrade to any of our paid plan. Using the free plan, you have 30 days of chat history. Cheers! VR Verified Reviewer CEO & Founder Used the software for: 1-2 years ### "Honestly one of the best tools someone can use." May 8, 2018 5.0 Pros Easy integration. Easy dashboard. Good customer service, really nice visualization of the features provided in the paid package. Cons I honestly dont have anything negative. Maybe a storage selection so that you can choose in which region your data goes to would be helpful. Review Source Response from Crisp May 11, 2018 Hello and thank you for your review. About hosting locations, we choosed hosting hosting countries known for their privacy policies (Germany and Netherlands). For the rest, Crisp is having dedicated data points for customers in the US, and Asia. Vance W. Digital Marketing Head Marketing and Advertising Used the software for: Less than 6 months ### "Lightweight and easy-to-use live chat" May 24, 2023 5.0 Crisp isn't the best in the market, but it does what it does well and is performant. Pros Ease of deployment is Crisp's biggest advantage, and it's quite lightweight and doesn't weigh down the website's performance. Clients have also used Crisp and said nothing but good words, mainly through the mobile app. Cons The UI can look a bit too overwhelming and cluttered, particularly on the web app, which can be confusing for first-time users. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Crisp Simplicity Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/)[Help Desk](https://www.capterra.com/help-desk-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.