# Page 4 | Crisp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Crisp the right Live Chat solution for you? Explore 147 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151292/Crisp/reviews --- Crisp 4.6 (147) [View alternatives](https://www.capterra.com/p/151292/Crisp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Crisp ## Showing most helpful reviews Showing 76-100 of 147 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JK Joan K. Brand Manager Building Materials Used the software for: 1-2 years ### "Features and Customer support are my best take" January 8, 2023 3.0 Overall, the features and customer support are also top-notch, with everything functioning efficiently and as it should be. Pros Crisp has a simple design with a "new conversation" button and a mobile app that is easy to use and runs smoothly. Cons The reporting feature needs to be improoved to ease the process of obtaining detailed statistics. Review Source MR Maria R. Customer Success Specialist Computer Software Used the software for: 6-12 months ### "Simple with tons of features" December 14, 2021 4.0 We use crisp as our live chat agent on our website. Pros Very user-friendly. Live chat, bots, triggers, etc are very handy and simple to set up and maintain. Constant product updates and fixes are done. Cons There are some bugs but I am positive that it will be rectified. The help pages could be more detailed. Review Source Tatianna H. Digital Marketing Manager E-Learning Used the software for: 6-12 months ### "There are other, better, company chat options." March 27, 2019 3.0 I personally prefer Drift over most other chats. We used them before, but they got a bit pricey for us. We switched to using Crisp and Intercom, and let me just say, you get what you pay for. Intercome works way better than Crisp and has more functionality, but it's also more expensive than Crisp, so there's that. All in all, it works for the bare minimum of what we absolutely need it for which is real-time chat. Other than that, not impressed. Pros Crisp is one of the least expensive options, which is mostly the reason we use it now. It does well as an onsite quick chat for customers to ask questions then hop off. Cons This software is not the easiest to use. It's pretty simple overall, but the UI and explanations of what options it provides need some work. Triggers are not very intuitive or robust enough for more advanced chat strategy. Also, their reporting options are not good at all. It does not offer the ability to track much of anything except messages sent by each rep. Review Source Cyril S. Gerant Computer Hardware Used the software for: Less than 6 months ### "Le petit plus pour un site internet " February 18, 2024 5.0 Je l'utilise depuis fin décembre. Donc j'en suis satisfait. L'application mobile et top les fonctions de personnalisation son parfaite de plus gratuite ! Donc rien a redire ! Pros Crisp et le petit plus pour mes client sur mon site internet. Il suffit qui clique sur l'icône et hop les voilà en direct avec moi . Cela reste relativement simple a configurer. La mise en place ainsi que la personnalisation gratuite reste parfaite et accessible Cons Le fait qu'il ne rassemble pas la même personne via le chat . Je peux avoir visitor 76 puis 32 alors que c'est la même personne. On peut ce mélanger facilement Review Source Samson Z. Support agent Accounting Used the software for: I used a free trial ### "Logiciel de Support agent " October 6, 2023 5.0 Pros Un sympa logiciel très flexible et rapide à utiliser pour gérer les mails des entreprises pour trouver de solution aux clients. Avec une fonctionnalités moderne . Cons Un très bon produit et j'apprécie. Je n'ai pas d'inconvénients sur ce produit Review Source Response from Crisp November 10, 2023 Bonjour, Merci d'avoir pris le temps de laisser un avis au sujet de notre plateforme de support client en ligne ! Belle journée, NM Nessim M. Head of Marketing Marketing and Advertising Used the software for: 2+ years ### "Great tool for CSM and HelpDesk" December 13, 2022 5.0 Pros \- Easy to use- Great customer service- Great value for money- Always new update- Great communication with the newsletter Cons \- New great integrations (like Stripe) are expensive (50% of our monthly subscription) Review Source Emmanuel D. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de support client en ligne " October 6, 2023 5.0 Pros Très efficace et rapide avec des meilleures fonctionnalités et très simple à utiliser. Permet de discuter et trouver de solution aux clients enligne Cons Un très bon logiciel mais un peu coûteux et très simple à utiliser Review Source Response from Crisp November 10, 2023 Bonjour, Merci d'avoir pris le temps de laisser un avis au sujet de notre logiciel de support client en ligne. Belle journée, Antoine JA José A. Diretor de Marca E-Learning Used the software for: Less than 6 months ### "Um bom software, mas falta ser mais barato" July 3, 2023 5.0 Pros A interface é melhor que o do Intercom. Mas ainda, precisa de muitas melhorias... Cons O preço, mas ainda sim faltam mais incentivos no Brasil. Review Source VR Verified Reviewer Founder Computer Software Used the software for: 1-2 years ### "Beautiful chat interface and innovative approach " January 21, 2019 5.0 Pros Folks at Crisp are innovative for sure. If I am not wrong they were the first one who came out with peek feature wherein you can find out - in real time - what your users are typing. Since then I have seen them innovating a lot and their competitors simply copy them. Cons Nothing really. The best chat solution. Period. Review Source BTY Berfin Tanya Y. Event Manager Events Services Used the software for: 2+ years ### "Using crisp is reaaly easy and helpful for live support" November 18, 2022 5.0 Pros Desktop, app and email notifications are really good. User friendly app and website. Cons I have no bad comments about crisp app or website Review Source Jose M. Business Development Associate Computer Software Used the software for: 1-2 years ### "Good chat app" October 31, 2018 5.0 Pros It gives you the functionality you need to talk to your customers while they are browsing your website. Cons It does not allow you to create campaigns with new leads you enter. Review Source Response from Crisp November 1, 2018 Hello! It's possible to create campaigns for new leads. Please contact our support, we will explain how to do this :) VR Verified Reviewer Customer Success Manager Computer Software Used the software for: 6-12 months ### "User friendly" February 15, 2019 5.0 Pros The UI is good. It makes it easy to add notes and search for histric conversations with clients. The mobile app makes it easier for me when I am travelling. Cons The load time is a little more than it should be. I get a notification on my mobile app, but to see it on the system, it takes time to load. The notifications for mobile also work vice versa, Due to which sometimes I miss on chats. Review Source Shankha K. Web Developer Information Technology and Services Used the software for: 6-12 months ### "A good chat service for web and app owners" July 31, 2022 5.0 Pros The appearance of crisp is very simple and sleek, looks modern and professional. Cons Visitors location is not in the free plan whereas other competitors are providing this in the free plan. Review Source David G. CEO Computer Software Used the software for: Less than 6 months ### "Nice features and generous free tier" August 17, 2022 5.0 Overall great experience and custom service, I didn't take the paid option that seem promising as I chose another product with similar pricing and closer to my needs, but the free tier has been of great value. Pros It has a generous Free tier with 2 team members Cons All the magic happens after $25 month, is worth it but not for my main use case Review Source VR Verified Reviewer Director of User Experience & Marketing Computer Software Used the software for: Less than 6 months ### "Most bang for your buck - Replaced 3 other tools for us" December 13, 2018 5.0 Pros Crisp replaced 3 other tools for us. Intercom, Freshdesk, and Upscope. For an easy low price, Crisp gave us the segmentation and automation tools from Intercom, as well as the customer chat from Intercom, the help center from Freshdesk, and the ability to view a users screen from Upscope... All in a single solution for a tiny fraction of the cost. And it seems like it's a quality product. Also, the Bot for chat is 100% customizable. I prefer it much over Intercom's bot and Drift's bot. This is the best option out there, especially for the money. Cons Nothing so far. When we were shopping a year or so ago, it seemed like the product was still in its infancy. But now, it feels fully baked. Review Source Response from Crisp December 14, 2018 Thank you for the review! BB Barak B. Manager Computer Software Used the software for: Less than 6 months ### "Nice product, but a frustrating Customer Support" January 4, 2023 4.0 Pros Easy to manage tickets and immediately answer your clients. Cons Hard to set up automation - also, when trying to figure out, and support team answers just in screenshots, we asked for a 10 min call almost 5 times and been rejected,I understand it takes more time, and I also understand the need to give support in a low budget, but you have to maintain quality. Review Source IS Ivana S. Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Amazing tool and even better support team" April 18, 2024 5.0 Pros I like the responsiveness of the support team, they are very nice and helpful. Like a tool, overall, it is very nice and convenient. It does the job perfectly. Cons Nothing major just it can be with a bit better UI and design, more minimalist and clean. Review Source Don S. Co-Founder Wireless Used the software for: 6-12 months ### "Tells you when someone is on your website and where they are" February 7, 2019 4.0 Pros The only function I use Crisp for is to get notifications when someone is visiting my website. This helps me prepare for communications ahead of time. There are a ton of plugins that allow you to integrate other tools with Crisp. Cons Great for live chat but other apps provide a more robust communication toolset for the entire sales cycle. Review Source Suzyo N. CEO Computer Software Used the software for: 1-2 years ### "The power of IM" November 27, 2018 5.0 Makes you look professional by giving your clients a platform to chat with them in real time Pros most of my clients like to use it to contact me via the website Cons the free version has very limited functionality Review Source ML Morgane L. Chargée marketing alterance Accounting Used the software for: I used a free trial ### "Questionnaire" April 17, 2024 5.0 Pros Il serait intéressant de développer plus de fonctionalités Cons Manque de fonctionnalités et pas assez de statistiques Review Source VR Verified Reviewer Systems Engineer Information Technology and Services Used the software for: I used a free trial ### "Very affordable and all in one messaging tool" August 17, 2022 4.0 Pros Their basic plan is free forever which is awesome as I didn't find this plan on any other such tools. Supports sending private notes, which I use very often. Cons Everything seems good right now. However, I feel that it should have some deeper level of customization support for designs. Review Source MA Martin A. Owner Retail Used the software for: 6-12 months ### "False information - poor support" January 3, 2019 1.0 They sold our company on this chat service by promising a HUGE release by end of 2018 - this was a promise given to us in the past in JUNE 2018. I had to reach out and contact them recently and now its pushed back into APRIL - and who knows how much longer after that. DO NOT trust this company - we started this relationship based off that information - and the know that. I would not recommend. Pros Its a nice system - but the company as a whole is flawed in many ways - not reliable. Cons Not good with training - the agents are and can be rude / and for our website we got ready for their "big release" which never came as promised and delayed another 5 months - without notifying us or refunding us. This was their main selling point - and they didn't deliver. Review Source VR Verified Reviewer Co-Founder & COO Internet Used the software for: 6-12 months ### "Essential Customer Service Tool for Startups" December 13, 2018 5.0 Pros This tool is well designed both aesthetically and functionally. It is also cheaper due to its pricing model than many of its competitors. Highly recommend Cons It is relatively newer but is constantly improving with more integration and features. Review Source Response from Crisp December 14, 2018 Thank you for the review! Akhilesh K. Proprietor Used the software for: 6-12 months ### "One of the best chat bots out there" February 8, 2018 5.0 Pros 1) The free version has so many features and is almost complete in itself. 2) Wild cards feature allows you to remove the chatbot from any page . 3) The pricing plans are well structured and the features included are total value for money . Review Source OO Owotunmibi O. Chief Executive Officer Media Production Used the software for: Less than 6 months ### "Unbeatable Effectiveness of Crisp " December 29, 2022 5.0 It helps save cost and communicate easily with the customers Pros It is very user-friendly and effective. Cons No negative report yet. I have not experienced any error in its usage Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/)[Help Desk](https://www.capterra.com/help-desk-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.