# Page 5 | Crisp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Crisp the right Live Chat solution for you? Explore 147 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151292/Crisp/reviews --- Crisp 4.6 (147) [View alternatives](https://www.capterra.com/p/151292/Crisp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Crisp ## Showing most helpful reviews Showing 101-125 of 147 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carla D. Gerente de sucursal Pharmaceuticals Used the software for: 6-12 months ### "Chat support easy" October 3, 2018 4.0 Pros Great way of maintaining chat communication with clients, I love how you can change from chat to email, so you don't miss any client contact. Cons None, I think it works perfectly. Not that user-friendly. Review Source PD Pedro D. Customer Success Manager Information Technology and Services Used the software for: 6-12 months ### "Great product overall!" February 8, 2021 4.0 Nothing more to say. Pros \- Multilanguage feature is very useful and accurate enough - You can enable a Help Centre for your platform through Crisp - The analytics offers some valuable insights Cons \- The integrations do not seem to work well. Recently set up an integration for PipeDrive, followed all the steps, but the team and I are unable to get data from Pipedrive through Crisp. In addition to it, all data in PipeDrive is now mixed up since we attempted to integrate. Review Source Response from Crisp February 11, 2021 Hey Pedro, thank you for the feedback :) We're actually working on a brand new Pipedrive Integration that will be much more powerful, hope you'll like it :) rT ross T. Creative Lead Design Used the software for: Less than 6 months ### "Company should not refuse refunds with zero terms or conditions online." September 4, 2017 4.0 After the experience with the refund issue because we require a bot qualifying component to successful chat conversion for our business type, we received an invoice, messaged support for canceling the account as the only method was to click into micro copy in the design to change your package type (not clear) and they refused the refund. stating: As I mentioned before, we don't refund after the trial, every customer receives an email about the trial, we can't refund to every person who did not know how to cancel the trial. With no terms on their site regarding this https://crisp.chat/en/terms/ or anywhere, it is just a precaution to beware of a startup that has not yet learnt the value of retaining clients which clearly stated we would like to re evaluate drift once they release their bot, but until then we would not use. Pros The tool is aesthetically easy to use, and their product offering for cost is very affordable in comparison to other providers within the industry. Cons Lack of seamless integrations that limited more non dev/technical members of from setting up crisp. Review Source VR Verified Reviewer Customer Support Graphic Design Used the software for: 6-12 months ### "Perfect for small businesses" May 27, 2019 5.0 It is a great software, I have been using it everyday and love it! The UI is amazing. Pros I love how simple the UI is, anyone can use it. It is very simple to understand the way it works, inplementing it and configuring. Cons Back in the day they had a feature which allowed you to search for exact words in the chat, nowadays the filters can be confusing. Alternatives considered [Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/)[Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Crisp Price Review Source Response from Crisp June 17, 2019 Thank you for your review :) ZM Zouhair M. CEO Venture Capital & Private Equity Used the software for: 6-12 months ### "Really enjoy to have a chatbox with my face on it! Should have been there for a long time!" October 8, 2016 5.0 Took me 5 minutes to set up Crisp on Cedrus.ma. The dashboard that lets you talk with your prospects is one of the simplest I have ever used. I was using Zopim in the early days but Crisp is way more intuitive. I had a few discussions with their CEO last week about an issue they had with their iOS app. The team fixed it very quickly and now everything seems to perfectly work. In a nutshell, I recommend Crisp if you are looking for something simple. Pros Affordable price, great customization and simple integration to our existing website Cons Need more infos on the customers but i think it will come on next updates Review Source Response from Crisp October 8, 2016 Thank you Zouhair. Regarding your needs to access more information on your customers, you are perfectly right and it is coming in the next release :) Feel free to reach me at baptiste@crisp.im to get a preview access. VT Vaughn T. Chief Marketing Officer Computer & Network Security Used the software for: 6-12 months ### "Powerful tool that offers real value" April 24, 2024 5.0 Pros Their price point and features. We were using another chat tool that was constantly being blocked by some janky javascript. Our chat volumes and engagement rates soared with Crisp. Cons Can be tricky to configure certain functions. But their technical support has been prompt and attentive in helping us resolve these issues. Review Source AA AmiT A. Seller Online Wholesale Used the software for: Less than 6 months ### "Chat Is Very Friendly!" July 15, 2020 5.0 At the beginning of my webstie I wanted to have a chat bot that could correspond with clients when I was not available, as soon as I saw CRISP I knew it was it, the friendly interface, the great YouTube tutorial videos, visitors liked to post and put their personal email I could get back to later, This tool definitely helped me increase my sales. Pros The possibility that every visitor who enters the store can see the chat at my command with a pre-made message you planned for each new visitor, this is great work for new leads! Correspondence time can be saved by a bot with ready-made messages that will never disappoint me! Cons Once the FREE TRIAL is over you can say that the chat is no longer relevant for the site, lots of useful features go down and you can see a big difference in the drop of messeges. Review Source VR Verified Reviewer Ad Writer/Writing Department Manager Internet Used the software for: Less than 6 months ### "Crisp helped to integrate several business chats into one and improved our webchat service" July 13, 2018 4.0 Integration of several other chats and apps that we were already using throughout the business day Pros I liked Crisp's ease of integration between several other apps and programs that we were already using to improve our chat across offices and states during the business day. Cons I haven't had a lot of negative experiences with this software. Customer service is reasonable and helpful and Crisp works well for us. Review Source Response from Crisp July 16, 2018 Thank you for your feedback! VR Verified Reviewer COO Information Technology and Services Used the software for: 1-2 years ### "Great experience and value for money" March 30, 2019 5.0 A great product and a great value for money Pros Clean and good experience, features you would expect, iteration on the product Cons Some settings aren't easy to find or understand, this part could simplified Review Source VR Verified Reviewer iOS Developer Computer Software Used the software for: 1-2 years ### "Great Free Customer Chat" January 12, 2019 5.0 Pros It is free and has a lot of features compared to other customer chat tools. Cons If you are going to pay money for customer chat there are a lot of better ones out there. Review Source EB Ed B. CEO E-Learning Used the software for: 1-2 years ### "amazing software and excellent value for money. Simply the best IM tool for support & conversion." October 15, 2016 5.0 We have been using Crisp for one year now. We compared and tried most of the popular IM tools and decided to give a try to Crisp. We can say now that it works amazingly and we're wondering why it is not the most popular software. Probably a question of time until it becomes so. Pros It is super easy to setup and there is a great free plan. Cons nothing, it's above our expectations Review Source Response from Crisp October 21, 2016 Thanks a lot Ed! We are releasing a Crisp 2.0 in a few weeks. We will keep you updated! It is gonna rock! :D Volkan O. CEO and Founder Computer Software Used the software for: 6-12 months ### "Great communication tool" May 16, 2018 5.0 Pros It has so many features with a low price. The free plan is very good for startups. They can use it without pay until they grow. Cons I think there is no negative on the service. Only one thing about pricing. I think some of the unlimited plan features can be on the pro plan. For example, user import functionality. Review Source OL Olivier L. CEO Internet Used the software for: 1-2 years ### "Xen Orchestra is using Crisp and we love it!" October 17, 2016 5.0 I was one of the first Crisp users. I really love the work they did and the progress they made for the last two years. The product is working well, we only had a few issues at a time that they quickly fixed in the following week. PROS: Easy-to-use. CONS: I really need an easier way to trigger the chatbox for some specific user behaviors. RECOMMENDATIONS TO OTHER BUYERS: I suggest you join their Facebook group to get updates about the product and advice from the founders. Review Source VR Verified Reviewer Creative Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Nice live chat option" July 28, 2020 4.0 I have used Crisp to chat with clients and leads in e-commerce websites. Pros Crisp is one of the easiest live chat tools I've used. It has integrations with several popular CMS like WordPress. Cons The chat widget isn't very user friendly. Plus, it doesn't allow that must customization of the widget itself. Review Source JL Julien L. Growth Hacker Marketing and Advertising Used the software for: 1-2 years ### "Crisp is the best livechat plugin I found to talk with your customers" October 4, 2016 5.0 I am using Crisp on my personal blog (www.hackisition.com) and I can definitely tell how reliable the solution is. I benchmarked every existing live chat plugin and they are the bests on the market. They are easy-to-use and quick to implement. You should have a look and try it by yourself. Pros Reliable and easy-to-use. Cons I would love to have a better dashboard which would list every customer I have. Review Source Response from Crisp October 4, 2016 Thank you for the review. bD benjamin D. CEO E-Learning Used the software for: 6-12 months ### "Your service is great but as I told you, triggers are missing." October 11, 2016 5.0 I use Crisp everyday to get feedback on QuelMetier. Their customer support is available 24/7 and was willing to implement most of the features I needed. I recommend Crisp if you need a reliable solution to talk with your clients. Pros Great product and very easy to implement. Cons Please can you implement triggers. It is not easy for non-programmers to use your Javascript SDK. I hope you will build a plugin for this in the future. Review Source Response from Crisp October 12, 2016 Thank you Benjamin :) Crisp Team is making an automated message system. Leave a message to baptiste@crisp.im to get the preview :) JR Joris R. Co-founder Education Management Used the software for: 6-12 months ### "Crisp is on Eduvoices and we love them" October 21, 2016 5.0 We needed something simple when we started Eduvoices a few months ago. Crisp fits with our needs and we never thought about switching to another service. The user experience is fantastic. Your product helped us get a lot of valuable feedback from teachers so thanks guys. Pros The desktop application is perfect for our use. Cons I know that it is not on your roadmap but I would love to have an helpdesk integrated. Review Source Response from Crisp October 21, 2016 Thanks Joris. We really appreciate your feedback. We fixed the issue we had with our iOS application last week. You should redownload it. Everything is working now. VR Verified Reviewer Founder Used the software for: Less than 6 months ### "Very easy to use, love the Pro version!" March 7, 2018 5.0 Pros The Pro version is awesome with magic browsing, the ability to talk to clients and view chat logs. We can tag and prioritize clients as well. Cons The free version barely cuts it, great if you have the budget for it. Review Source Response from Crisp March 8, 2018 Thank you for using Crisp! Jorge A. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Easy to use live chat " July 3, 2019 4.0 Pros One of the best pros it has is the fact that it has phone apps. Makes clients think that in an office ready to answer their questions while I'm out anywhere Cons wish it had auto-replies to save some time replying repeated questions Review Source VR Verified Reviewer Application Consultant Computer Software Used the software for: Less than 6 months ### "One of the first ever live chat tools I used" December 10, 2018 5.0 Pros I love the interface for this app and the fact that they offer a free plan Cons there's really nothing to dislike about this. I only stopped using it because my needs evolved and I found a cheaper alternative. Review Source QC Quinn C. Operations Manager Renewables & Environment Used the software for: 6-12 months ### "Crisp is great!" June 27, 2017 4.0 Pros The pricing is great for a small team and its integration was top notch. Customer service utilizes the platform and actually responds directly to you instead of creating a ticket and following up later. Cons Ticketing is a weakness of the software. It doesn't work as well as Live Agent or other. Some of our clients have had trouble with the interface in the past. Review Source Response from Crisp June 27, 2017 Thank you for your feedback. A new vision is coming soon, with a better ticketing system :) MM Marc M. Founder Luxury Goods & Jewelry Used the software for: 6-12 months ### "Keep going guys!" October 16, 2016 5.0 I used Crisp from the early days on Toolwatch.io, I was the one who submitted the product to ProductHunt. Your product is great and is exactly what I was looking for. Keep it simple. Pros The simplicity of installing Crisp on my website. Just a line of code to copy paste! Cons Honestly, I would have a hard time finding any considering the fact that it is a pretty new service. Review Source Response from Crisp October 16, 2016 Thanks a lot Marc. We already have a public roadmap on Trello. :) https://trello.com/b/Xt5Uyvny/crisp-public-roadmap PD Philipp D. Director Logistics and Supply Chain Used the software for: Less than 6 months ### "Non-expensive solution for support teams" December 31, 2021 4.0 Pros Quite inexpensive pricing options comparing to competition. Reactive support. Cons Limited integration options and customisation. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Crisp Mostly pricing and simplicity of implementation on the test phase of our project. Review Source Davis B. Co-Founder Internet Used the software for: 1-2 years ### "Crisp is amazing" August 6, 2019 5.0 I highly recommend Crisp. Pros Crisp is a fantastic tool for chatting with site visitors, but it also has so many more advanced capabilities if you need them. Cons Nothing, Crisp is great and the customer support team is very helpful. Review Source LS Lucas S. Co-founder - CTO Computer Software Used the software for: 6-12 months ### " Lucas from Deepress.io" October 15, 2016 5.0 We are a startup and we are using Crisp to collect early feedback. It is a tool that is very useful ! Pros Lots of capabilities. Cons There is nothing that I dislike. I would love to send emails from Crisp. Mailchimp could cost us a lot of money in a few months. Review Source Response from Crisp October 15, 2016 Hey Lucas, thanks for taking the time to add a review about Crisp. :) Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/)[Help Desk](https://www.capterra.com/help-desk-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.