# Crisp Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Crisp Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/151292/Crisp --- # Crisp Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Crisp ## What is Crisp? Greatly appreciated by SMB's and startups, our Live Chat Software is even more! Our live chat comes with a shared inbox that allows companies to increase internal collaboration and improve conversational experience with your leads and customers on multiple channels. Used by more than 100 000 customers in the world, ou Live chat offers innovative features that will delight your teams and your customers. ## What is Crisp used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 147 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% Starting price $45 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Crisp?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://crisp.chat/en&name=Crisp) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Crisp 4.6 (147) VS. [4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $45 Other, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (147) Ease Of Use 4.6 (22,591) Value For Money 4.5 (136) Value For Money 4.5 (15,177) Customer Service 4.5 (132) Customer Service 4.4 (13,442) ## Crisp alternatives [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/151292/Crisp/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-Time Notifications 4.6 (38) 71.05% of 38 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Real-time Consumer-facing Chat 4.6 (34) 61.76% of 34 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Chat/Messaging 4.9 (27) 77.78% of 27 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Mobile Access 4.4 (24) 54.17% of 24 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Multi-Channel Communication 4.3 (20) 90.00% of 20 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Transcripts/Chat History 4.2 (20) 50.00% of 20 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Crisp 97 features An @mention is a way to tag or notify a specific person about a message/post Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Process of dividing customers into groups based on common characteristics Track customers' activities across social networks and maintain details about their demographics, preferences & more Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Import and export data to and from software applications Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Geographic location of visitors determines behavior of the software Group messaging lets multiple people carry on a group conversation Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Templated responses for responding quickly to recurring support requests Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Two-way actions and communication between multiple users in real time Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Process and analyze human language in text or audio form Form to collect visitor contact information when live chat isn't available Send personal messages to clients or attendees A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Arrange tasks based on the level of priority or urgency Copy on the page or chat window encouraging the user to engage with the chat option Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution An email inbox that can be accessed and managed by multiple individuals Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Presenter can see and hear participants and vice versa Chat with your counterparts over the video in real time Connect with meeting participants remotely over video An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (147) 4.4 Based on 147 reviews ## Pricing Value for money 4.5 (136) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/151292/Crisp/pricing/) Free $0.00 It includes: - Be Notified - Contact Form - Livechat - Mobile Apps - Team Inbox - e-commerce plugins - Mobile SDKs Mini $45.00 Other,Per Month It includes: - Audio Messages - Block Users - Canned Responses - CRM - Customization - Email - Facebook Messenger - Internal Search - Magicmap - Private Notes - Reply From Slack - Telegram - Triggers - Twiter DM - Unlimited History - Custom email domain Essentials $95.00 Flat Rate,Per Month It includes: - Aircall - Analytics - Automated Campaigns - Automated Replies - Automate With Zapier - Chat Bot - Chat Reminders - Discord - Github - Instagram - Knowledge Base - Line - Livetranslate - Magicbrowse - Routing / Assign - SMS - Status Page - Sync Leads to Pipedrive - Sync Leads to Zoho - Sync Leads With Hubspot - Trello - User Ratings - Video Chat - Whatsapp - Sub inboxes - Artificial intelligence Plus $295.00 Flat Rate,Per Month It includes: - Unlimited AI Automations - AI Spam Filter - Sub-inboxes - Team audit log - Customer portal - White labelling - Stripe integration - Salesforce CRM integration - Conversation topic tags - Conversations summary - Custom AI training - Website Search Widget - Virtual AI Assistant - Voice to text Value for money 4.5 (136) 4.5 Based on 136 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (132) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (132) 4.5 Based on 132 reviews ## User reviews Overall rating 4.6 Based on 147 reviews Filter by rating 5(101) 4(36) 3(6) 2(0) 1(4) Mentioned topic Sorted by most recent LM Leandi M. Product Manager and Conversational AI Leisure, Travel & Tourism ### "Winning tool - Crisp.chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2026 Overall great and highly recommend this to anyone looking for an omnichannel solution where AI will most certainly bring relief to your team where high volume queries are things a system can handle without agent involvement since the data sits in your backend system. Crisp team is innovative, creative, and their support is wonderful. Pros An amazing chat and communication tool, allowing a multitude of customized plugins to come into their workspace safely. They are quick to action bugs and their support is fantastic when any issues are raised. As with any other tool, it's a learning curve but the Crisp team has made this so easy to go from old school tree-branch methods and a bunch of if statements to bring in AI and handle these scenarios seemlessly. It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents. Cons Cons we faced: 1. The search function can't identify exact matches yet, so if you're looking to search for an order ID or a specific string of text, it either won't find it, or it will bring back what it might be. \*Search doesn't work perfectly yet but we know the team is working on this. 2. There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs resolved, etc. How many queries are inbound (that comes in from a client) VS outbound (that we created). 3. Unable to extract raw data when doing an export via analytics - only topline numbers come through (almost like Power BI where you decide what underlying information the users are allowed to see when they export their report) This caused some headaches when our QC teams needed the session ID's to review the Agents and their ratings. For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires. The downside to this is that we don't match the Crisp analytics because the underlying goals are different. Example, we would want to see if Agent X reached their daily target "today" and even if they did, it won't show in case Agent X resolved a query that was received last night - it will only reflect on the previous day's data for Agent X which leaves a gap. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) To enhance agent productivity by getting AI involved. Alternatives considered [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) Reasons for choosing Crisp We chose Crisp because of their pricing. Very affordable for what they offer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Founder Internet ### "Simple and straightforward to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 10, 2025 The service they give from their customer representatives is really good. They really want to help and make you a fan. Pros It is relatively simple and straightforward to use. We implemented it quickly and it was up and running without any major issues. Cons It took some time to learn how it all works and what features we wanted to use for our particular use case. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Crisp It is more aligned with our startup style organization Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Sam M. Owner Furniture ### "Impressive AI Features and Outstanding Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2025 Overall, my experience with Crisp has been excellent—the software is intuitive, reliable, and backed by great customer service that makes the process easy. Pros I was genuinely very impressed with how capable and responsive the AI felt straight out of the box, delivering value immediately. Cons Setting up custom events was a little challenging at first, but the support team was quick and thorough in helping me get everything working smoothly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FÖ Funda O. Training Ops. Specialist E-Learning ### "I solved problem about Bot." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 4, 2025 Pros Problem-solving attitude it's appreciated. I use the live chat. \[sensitive content hidden\] and other team members really helpfuly. When I offline they'll handle the problem and answer via email. Thanks a lot! Cons AI answers little bit confused. It might better teached to AI knowledgebase some informations. But I got answer via team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Vitor R. Head of Support Internet ### "Suporte eficaz e plataforma prática" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2025 No geral, o Crisp trouxe muita praticidade para o suporte, facilitando o acompanhamento dos atendimentos e agilizando o fluxo. Pros O que mais gosto é do suporte rápido e eficiente, sempre pronto pra ajudar em qualquer dúvida. Além da facilidade de uso, tanto para configurar quanto para treinar a equipe. A interface é intuitiva, os recursos de chat são completos e a integração com outros canais funciona bem no dia a dia. Cons Às vezes sofremos algumas dificuldades para implementar automações mais complexas e avançadas, mas sempre que isso acontece, o suporte do Crisp nos ajuda. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Steinar L. Co-founder Health, Wellness and Fitness ### "Finally a customer service tool that works and is easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2025 Very happy. It's the support tool I have been looking for for many years and finally we have found it. Pros Works really well with our e-commerce stores - both Shopify and WooCommerce. And their customer support is fantastic. Cons It's too big of a leap from the Essentials plan to the Plus plan. I.e. I would like to have more sub-inboxes, but I'm not paying $200 per month extra for that. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Freshdesk was too complicated to use.... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Roberta L. Head of Customer Operations Computer Software ### "Great Support - Thanks Pedro" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 8, 2025 We've been using Crisp for several years, we never moved so that tells you smth! Support is usually very good. Recently, I started talking to Pedro, super nice, attentive, helpful, going the extra mile to help. As a Head of Customer Operations, I can definitely appreciate a great support Pros It's usually simple to use, great cost-benefit! For agents it's really simple to use and manage conversations, translations work well, general campaigns and set-ups are also easy and nice. Cons When the operation starts getting more complex sometimes it gets tricky to find workarounds for all needs. The analytics need to be tuned, often times it's hard to be sure on the accuracy, the filters available become not enough. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LK Latisha K. Sales support specialist Information Technology and Services ### "Keep it Crispy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 26, 2025 I'm quite pleased with the Crisp platform, although there are a few specific additions that could enhance its relevance for our unique use case. I recognize that these customizations might not apply to all customers and appreciate the platform's versatility. Furthermore, I'd like to give a shoutout to the dedicated support team at Crisp for their outstanding work – keep it up! 😊 & congrats on the 10 years anniversary Pros The Crisp support team's rapid responsiveness stands out, enhancing my ability to get quick answers. Their efficiency has significantly improved my experience, making it easy to address queries. Moreover, the platform allows for seamless bug reporting and suggesting product enhancements. This feature not only emphasizes their commitment to user experience but also fosters a collaborative environment for ongoing product development. The ability to swiftly report issues and provide feedback demonstrates a customer-centric approach and contributes to an enhanced user journey within the Crisp ecosystem. Cons The quality of the helpdesk articles section could be enhanced, especially since videos are currently not permitted. Well, they are permitted but its not an easy process. The structure of the overview page for the helpdesk articles could benefit from better organization. Presently, it only allows categorization without the option for filters. E.g. it would be beneficial to have like a Google Sheet overview with filter functions to navigate through the content easily. This addition would greatly facilitate access to information and improve the overall user experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IM Isaiah M. Onboarding Specialist Automotive ### "The World’s a Better Place with Apple in It" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2025 Overall, my experience with Crisp has been really positive. The support team is responsive, helpful, and always quick to assist when needed. It makes a big difference. Pros The support team at Crisp has been outstanding—always responsive, friendly, and ready to resolve issues. Cons While Crisp is great overall, I feel the customization options are somewhat limited and could be improved. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) It’s definitely a more budget-friendly option compared to similar tools out there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LL Lydie L. Customer Support Human Resources ### "Been using crisp for a year" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 20, 2025 I would say it's good if you're looking an easy way to manage support tickets thanks to a great UX/UI Pros What I love the most is the UX design and the support availability, the fair pricing too It's very helpful for our team Cons Some issues with our proxy (Crisp is not shown to every user) - No possibilities to put a form in the "contact us" in the footer of our helpdesk - The stats need more info like first response, users who contact us the most... - No product tour - No banner to announce something to our users Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Looking for a tchat easy to use with a tool more UX Friendly Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reasons for choosing Crisp We choose Crisp because of the budget we had Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/151292/Crisp/reviews/) Popular comparisons [Slack vs Crisp](https://www.capterra.com/compare/135003-151292/Slack-vs-Crisp)[LiveAgent vs Crisp](https://www.capterra.com/compare/102188-151292/LiveAgent-vs-Crisp)[LiveChat vs Crisp](https://www.capterra.com/compare/62194-151292/LiveChat-vs-Crisp)[Tidio vs Crisp](https://www.capterra.com/compare/144040-151292/Tidio-Chat-vs-Crisp) [Zendesk Suite vs Crisp](https://www.capterra.com/compare/151292-164283/Crisp-vs-Zendesk)[Freshdesk vs Crisp](https://www.capterra.com/compare/124981-151292/Freshdesk-vs-Crisp)[Intercom vs Crisp](https://www.capterra.com/compare/134347-151292/Intercom-vs-Crisp)[Zoho Desk vs Crisp](https://www.capterra.com/compare/151292-169505/Crisp-vs-Zoho-Desk)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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