--- title: "Crisp Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Crisp Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/151292/Crisp/" page_type: "product" language: "en" --- # Crisp Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Crisp ## What is Crisp? Greatly appreciated by SMB's and startups, our Live Chat Software is even more! Our live chat comes with a shared inbox that allows companies to increase internal collaboration and improve conversational experience with your leads and customers on multiple channels. Used by more than 100 000 customers in the world, ou Live chat offers innovative features that will delight your teams and your customers. ## What is Crisp used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 148 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% Starting price $45 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Conversational AI Platform / 2026 - Help Desk / 2026 - Knowledge Base / 2026 - Live Chat / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Crisp?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://crisp.chat/en&name=Crisp) Rating Breakdown 4.6 +− Features4.4 Value for Money4.5 Ease of Use4.5 Customer Service4.5 Rating Breakdown 4.6 Features4.4 Value for Money4.5 Ease of Use4.5 Customer Service4.5 ## Crisp Reviewers Verdict Updated August 2026 AI summary - Crisp is a strong fit for small businesses and support teams seeking a unified inbox for live chat, email, and messaging. - Users appreciate its intuitive interface, versatile features, and responsive customer support team. - It helps teams respond faster, manage multichannel conversations, and improve day-to-day collaboration. - Buyers should weigh a few practical considerations: some users mention occasional bugs, limitations in chat management, and minor learning curves. - Crisp suits teams prioritizing accessible, multichannel support but may be less ideal for those needing advanced analytics or enterprise-scale customization. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Crisp 4.6 (148) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $45 Other, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (148) Ease Of Use 4.6 (16,445) Value For Money 4.5 (137) Value For Money 4.6 (11,500) Customer Service 4.5 (133) Customer Service 4.7 (10,713) ## Crisp alternatives [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,470)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,445)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,184)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151292/Crisp/alternatives/) ## FAQs about Crisp Overview ### What problems does Crisp solve? Crisp solves slow, fragmented customer communication by unifying live chat, email, social messaging, and chatbots in one shared inbox. It reduces missed messages, repetitive replies, and handoff friction with automation, visitor tracking, and mobile access. Support, sales, and startup teams benefit most from faster responses and easier multichannel collaboration. Answer based on 137 reviews Overview ### Which roles and teams benefit most from Crisp? Crisp is most used by founders, CEOs, and other executives who need a central view of customer conversations, support activity, and team responsiveness. Customer success, support, and marketing teams rely on it to manage live chat, resolve issues quickly, qualify leads, and improve customer engagement across digital channels. Answer based on 145 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Crisp built for? Crisp is built mainly for small businesses, which make up 94% of reviewers, especially in Computer Software at 23%. It also serves Information Technology and Services at 10% and Internet companies at 7%, with lighter adoption among midsize businesses at 4% and enterprises at 1%. Answer based on 148 reviews Features and Usability ### What are the key features of Crisp? Crisp includes core customer support features like live chat, shared inboxes, and support ticket management, plus differentiators such as chatbots, automated triggers, and website visitor tracking. Reviewers also frequently note integrations with Slack and messaging channels, mobile apps, and a knowledge base for handling conversations across chat and email. Answer based on 78 reviews Pricing ### How much does it cost and what fees or limitations are included? Crisp offers a free plan, then paid tiers starting at $45/month for Mini with 4 seats and 5,000 user profiles. Essentials costs 95/month for 10 seats, and Plus 295/month for 20 seats; both include a 14-day free trial. Reviewers call pricing fair, though some find the free version limited and jumps between tiers costly. Answer based on 61 reviews Integrations ### Which third-party tools and platforms does Crisp integrate with? Crisp integrates with WordPress, Gmail, and Softr, and supports over 20 integrations overall. Its catalog also includes Slack, Shopify, HubSpot CRM, Salesforce Platform, and Jira, covering website platforms, email, team communication, ecommerce, CRM, and support workflows across common business tools. Answer based on 24 reviews Getting Started and Support ### What training and onboarding options does Crisp offer? Crisp provides live online sessions, webinars, documentation, and videos for team training. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Answer based on 5 reviews Getting Started and Support ### What customer support options does Crisp offer, and how do users rate the experience? Crisp offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, friendly, thorough, and easy to reach, especially through chat. Some report frustration with issue resolution, limited personalized sessions, and occasional difficulty getting complex problems fully addressed. Answer based on 78 reviews Live chat ### How well does Crisp handle live chat for customer support? Crisp handles live chat well for support and sales teams with an easy inbox, multichannel messaging, and simple setup. Small businesses and growing teams like the website chat, chatbot, and email handoff, though some users report limits with search, notifications, transcript exports, and managing longer open conversations. Answer based on 75 reviews ## Features AI summary Based on 6,901 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Crisp includes all three features that reviewers value most: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and stay current on incoming customer messages, allowing teams to deliver more consistent and timely support. Chat/Messaging 4.9 (28) 78.57% of 28 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 4.6 (39) 71.79% of 39 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Multi-Channel Communication 4.3 (20) 90.00% of 20 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.4 (25) 56.00% of 25 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.2 (20) 50.00% of 20 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Real-time Consumer-facing Chat 4.6 (34) 61.76% of 34 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Crisp 99 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Social Profiles: Track customers' activities across social networks and maintain details about their demographics, preferences & more - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Geotargeting: Geographic location of visitors determines behavior of the software - Group Messaging: Group messaging lets multiple people carry on a group conversation - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Natural Language Processing: Process and analyze human language in text or audio form - Offline Form: Form to collect visitor contact information when live chat isn't available - One-to-One Messaging: Send personal messages to clients or attendees - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Shared Inboxes: An email inbox that can be accessed and managed by multiple individuals - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (148) 4.4 Based on 148 reviews ## Pricing Value for money 4.5 (137) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/151292/Crisp/pricing/) Free $0.00 It includes: - Be Notified - Contact Form - Livechat - Mobile Apps - Team Inbox - e-commerce plugins - Mobile SDKs Mini $45.00 Other,Per Month It includes: - Audio Messages - Block Users - Canned Responses - CRM - Customization - Email - Facebook Messenger - Internal Search - Magicmap - Private Notes - Reply From Slack - Telegram - Triggers - Twiter DM - Unlimited History - Custom email domain Essentials $95.00 Flat Rate,Per Month It includes: - Aircall - Analytics - Automated Campaigns - Automated Replies - Automate With Zapier - Chat Bot - Chat Reminders - Discord - Github - Instagram - Knowledge Base - Line - Livetranslate - Magicbrowse - Routing / Assign - SMS - Status Page - Sync Leads to Pipedrive - Sync Leads to Zoho - Sync Leads With Hubspot - Trello - User Ratings - Video Chat - Whatsapp - Sub inboxes - Artificial intelligence Plus $295.00 Flat Rate,Per Month It includes: - Unlimited AI Automations - AI Spam Filter - Sub-inboxes - Team audit log - Customer portal - White labelling - Stripe integration - Salesforce CRM integration - Conversation topic tags - Conversations summary - Custom AI training - Website Search Widget - Virtual AI Assistant - Voice to text Enterprise Contact Vendor for Pricing It includes: - Custom Onboarding - Dedicated Features - Personalized Slas Value for money 4.5 (137) 4.5 Based on 137 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (133) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (133) 4.5 Based on 133 reviews ## User reviews Overall rating 4.6 Based on 148 reviews Filter by rating 5(102) 4(36) 3(6) 2(0) 1(4) Mentioned topic Sorted by most recent MA Mahesh A. head Marketing Information Technology and Services ### "Thankful for free tier " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2026 Amazing experience overall, have been using their chat tool for such a long time. We are planning to go for paid plan soon. Pros Free version truly helping early stage product launches. We use it for chat on our website. Its amazing. Cons Nothing as such that I can add as dislike, maybe they can enable file support in free version. All the best Crisp. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. LM Leandi M. Product Manager and Conversational AI Leisure, Travel & Tourism ### "Winning tool - Crisp.chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2026 Overall great and highly recommend this to anyone looking for an omnichannel solution where AI will most certainly bring relief to your team where high volume queries are things a system can handle without agent involvement since the data sits in your backend system. Crisp team is innovative, creative, and their support is wonderful. Pros An amazing chat and communication tool, allowing a multitude of customized plugins to come into their workspace safely. They are quick to action bugs and their support is fantastic when any issues are raised. As with any other tool, it's a learning curve but the Crisp team has made this so easy to go from old school tree-branch methods and a bunch of if statements to bring in AI and handle these scenarios seemlessly. It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents. Cons Cons we faced: 1. The search function can't identify exact matches yet, so if you're looking to search for an order ID or a specific string of text, it either won't find it, or it will bring back what it might be. \*Search doesn't work perfectly yet but we know the team is working on this. 2. There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs resolved, etc. How many queries are inbound (that comes in from a client) VS outbound (that we created). 3. Unable to extract raw data when doing an export via analytics - only topline numbers come through (almost like Power BI where you decide what underlying information the users are allowed to see when they export their report) This caused some headaches when our QC teams needed the session ID's to review the Agents and their ratings. For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires. The downside to this is that we don't match the Crisp analytics because the underlying goals are different. Example, we would want to see if Agent X reached their daily target "today" and even if they did, it won't show in case Agent X resolved a query that was received last night - it will only reflect on the previous day's data for Agent X which leaves a gap. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) To enhance agent productivity by getting AI involved. Alternatives considered [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) Reasons for choosing Crisp We chose Crisp because of their pricing. Very affordable for what they offer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Founder Internet ### "Simple and straightforward to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 10, 2025 The service they give from their customer representatives is really good. They really want to help and make you a fan. Pros It is relatively simple and straightforward to use. We implemented it quickly and it was up and running without any major issues. Cons It took some time to learn how it all works and what features we wanted to use for our particular use case. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Crisp It is more aligned with our startup style organization Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Sam M. Owner Furniture ### "Impressive AI Features and Outstanding Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2025 Overall, my experience with Crisp has been excellent—the software is intuitive, reliable, and backed by great customer service that makes the process easy. Pros I was genuinely very impressed with how capable and responsive the AI felt straight out of the box, delivering value immediately. Cons Setting up custom events was a little challenging at first, but the support team was quick and thorough in helping me get everything working smoothly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FO Funda O. Training Ops. Specialist E-Learning ### "I solved problem about Bot." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 4, 2025 Pros Problem-solving attitude it's appreciated. I use the live chat. \[sensitive content hidden\] and other team members really helpfuly. When I offline they'll handle the problem and answer via email. Thanks a lot! Cons AI answers little bit confused. It might better teached to AI knowledgebase some informations. But I got answer via team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Vitor R. Head of Support Internet ### "Suporte eficaz e plataforma prática" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2025 No geral, o Crisp trouxe muita praticidade para o suporte, facilitando o acompanhamento dos atendimentos e agilizando o fluxo. Pros O que mais gosto é do suporte rápido e eficiente, sempre pronto pra ajudar em qualquer dúvida. Além da facilidade de uso, tanto para configurar quanto para treinar a equipe. A interface é intuitiva, os recursos de chat são completos e a integração com outros canais funciona bem no dia a dia. Cons Às vezes sofremos algumas dificuldades para implementar automações mais complexas e avançadas, mas sempre que isso acontece, o suporte do Crisp nos ajuda. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Steinar L. Co-founder Health, Wellness and Fitness ### "Finally a customer service tool that works and is easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2025 Very happy. It's the support tool I have been looking for for many years and finally we have found it. Pros Works really well with our e-commerce stores - both Shopify and WooCommerce. And their customer support is fantastic. Cons It's too big of a leap from the Essentials plan to the Plus plan. I.e. I would like to have more sub-inboxes, but I'm not paying $200 per month extra for that. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Freshdesk was too complicated to use.... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Roberta L. Head of Customer Operations Computer Software ### "Great Support - Thanks Pedro" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 8, 2025 We've been using Crisp for several years, we never moved so that tells you smth! Support is usually very good. Recently, I started talking to Pedro, super nice, attentive, helpful, going the extra mile to help. As a Head of Customer Operations, I can definitely appreciate a great support Pros It's usually simple to use, great cost-benefit! For agents it's really simple to use and manage conversations, translations work well, general campaigns and set-ups are also easy and nice. Cons When the operation starts getting more complex sometimes it gets tricky to find workarounds for all needs. The analytics need to be tuned, often times it's hard to be sure on the accuracy, the filters available become not enough. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LK Latisha K. Sales support specialist Information Technology and Services ### "Keep it Crispy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 26, 2025 I'm quite pleased with the Crisp platform, although there are a few specific additions that could enhance its relevance for our unique use case. I recognize that these customizations might not apply to all customers and appreciate the platform's versatility. Furthermore, I'd like to give a shoutout to the dedicated support team at Crisp for their outstanding work – keep it up! 😊 & congrats on the 10 years anniversary Pros The Crisp support team's rapid responsiveness stands out, enhancing my ability to get quick answers. Their efficiency has significantly improved my experience, making it easy to address queries. Moreover, the platform allows for seamless bug reporting and suggesting product enhancements. This feature not only emphasizes their commitment to user experience but also fosters a collaborative environment for ongoing product development. The ability to swiftly report issues and provide feedback demonstrates a customer-centric approach and contributes to an enhanced user journey within the Crisp ecosystem. Cons The quality of the helpdesk articles section could be enhanced, especially since videos are currently not permitted. Well, they are permitted but its not an easy process. The structure of the overview page for the helpdesk articles could benefit from better organization. Presently, it only allows categorization without the option for filters. E.g. it would be beneficial to have like a Google Sheet overview with filter functions to navigate through the content easily. This addition would greatly facilitate access to information and improve the overall user experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IM Isaiah M. Onboarding Specialist Automotive ### "The World’s a Better Place with Apple in It" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2025 Overall, my experience with Crisp has been really positive. The support team is responsive, helpful, and always quick to assist when needed. It makes a big difference. Pros The support team at Crisp has been outstanding—always responsive, friendly, and ready to resolve issues. Cons While Crisp is great overall, I feel the customization options are somewhat limited and could be improved. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) It’s definitely a more budget-friendly option compared to similar tools out there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/151292/Crisp/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [WhatsApp vs Crisp](https://www.capterra.com/compare/151292-180345/Crisp-vs-WhatsApp)[Slack vs Crisp](https://www.capterra.com/compare/135003-151292/Slack-vs-Crisp) [LiveAgent vs Crisp](https://www.capterra.com/compare/102188-151292/LiveAgent-vs-Crisp)