Smokeball

Smokeball

5 / 5 34 reviews

Who Uses This Software?

Smokeball was designed for law firms less than 15 users that use PC computers. We are only compatible with PC computers due to our integrations with Word and Outlook.


Average Ratings

34 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $139.00/month/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Smokeball
  • www.smokeball.com/
  • Founded 2010
  • United States

About Smokeball

Smokeball is the first and only complete cloud-based legal practice management software that automatically records time for you. Whether you bill hourly, fixed fee, or on contingency, Smokeball provides you the insights you need to run a more profitable law firm. Plus, with over 12,000 automated forms, document management has never been easier. Access all matters on the go with Smokeball's robust mobile app built for iPhone and Android.


Smokeball Features

  • Access Controls
  • Archiving & Retention
  • Collaboration
  • Contract Management
  • Document Assembly
  • Document Indexing
  • Document Tagging
  • Full Text Search
  • Version Control

Smokeball Reviews Recently Reviewed!

This software does it all!

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We did a lot of research before selecting Smokeball... it caters to all computer skill levels.

Pros: Scale-ability.... our firm was working without any platform and outsourcing our billing. At first we were just looking for a billing program, but we were sold on Smokeball as soon as we watched the demo. Now we are saving time and money!

Cons: The cost is high per user, but well worth the money! I looked at how much we were spending on other programs and not getting the full package.

Smokeball review

Sep 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Fairly easy but I am still learning as support staff usually handle for me. Ease of entry of contacts to each matter. I read the info given to us and it helps me to read on paper! I am very busy with working on the "legal" end of cases so my time is limited as to all entries. I just add as I can.

Cons: It is meeting the needs of our firm except for the daily printing of a calendar that would show what all attorneys are doing. So far we are only able to print one day at a time.

Overall: Much better product that what we had before. Excellent staff training. Our staff likes it and that is what matters!

Staff is very attentive and right with you all the way.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Staff is very attentive and right with you all the way. There is a continuous training either via computer or Technical support. It has the best timekeeping system I have used so far. Timekeeping is the essence of my business since I do mostly class actions and need to keep very accurate records of time and expenses.

Cons: Even comes with a free website. This is my fourth cloud management software in the last five years. Definitely this is the most advanced and useful.

Perhaps if I had my own IT team on staff... but this was a waste of money. And they viruses us

Aug 15, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Great promise for what it could do. And of you had a dedicated IT team it probably would work well. But as a small law firm it has been an expensive failure and disappoint

Cons: Bad support. Their new release effectively disabled my secretary's computer. And they couldn't find any problem. So my IT consultant had to do an emergency fix. Then it corrupts again when she tries to load smokeball. Yet smokeball tech support who looks at system says its running fine. It's not. Her computer is again on the virus ward at IT consultants office. Thanks Smokeball

Overall: Access to documents. Calendaring

Started using 1 year ago as document and email mgmt solution. It's gotten a lot less clunky.

Aug 10, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Starting to add billing and qb integration. Template options are nice for repeat productivity. AI time tracking could be great feature if it continues to improve. Like the UI and the always available in the cloud feature.

Cons: Still has bugs that I've logged many times without a fix, but I trailed several competitors saas solutions and decided to stay with Smokeball.

Overall: Improved document and task tracking. Io

Supportive

Jul 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer support, they are local, ease of use and navigation, training videos, 1 on 1 outreach by staff, the automation, integration with word and billing function, different matter types and forms, the free website hosting, the cloud based storage, and the phone app for on the go accessibility.

Cons: No integration with google and the system freezes noticeably enough but that could be just my computer. Speaking with other solos I heard they are more pricey but I would put them in the affordable range considering all they offer

Impressed

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Feature rich client and document management system integrates with office for document automation and email tracking

Cons: Poor billing program. No accounting or linking with QuickBooks. The offered document template set ups by their staff are poorly executed.

Excellent software management tool for small firm.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is intuitive and works seemlessly with Microsoft Word and Outlook; it provides excellent customer service; it is accessible from one's phone. I like all the automation features, particularly the way contacts will automatically update through all applicable matters when changed in just one location.

Cons: Not all aspects of litigation are cookie-cutter and sometimes some of the of the automation features don't quite fit with the case's subject matter and/or content. However, customer service is quick to help resolve any issue and to help customize their product to fit one's business needs

Overall: One company provides four different services: Software management/document sharing, cloud-based back-up, billing software, and website support/creation!

Absolutely the best!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smokeball is really wonderful and made a positive impact on my practice! The automation function is perfect. The auto time tracking and boost billing functions take Smokeball to the next level. It is hard to identify just one thing that I like most because everything about this software is amazing. It really has made my practice run smoothly and increased efficiency in my office. I converted from MyCase to Smokeball and the process was simple and relatively fast. I am so much happier with Smokeball! The customer service is out of this world as well. My account administrator took care of me every step of the way and made sure that I understood the process. She checked in on me to see how the conversion was going and did not hesitate to help me in any way.

Cons: I cannot think of anything I do not like or that I like least. Every once in awhile, the system runs slowly and it seems that my documents do not sync quickly. But, that is really it. There is nothing to complain about because this software is so intuitive and easy to use.

Overall: This software enables me to run my business much more efficiently and accurately.

I love the customer support. If there are any issues, they will work with you until they are fixed.

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that it links together everything I need to do in a day: ie: My cases with my calendar, my emails, etc.

Cons: I think there aren't many forms I use, and the ones I need, aren't in the library. I also think there are some gliches that need to be ironed out- sometimes my word documents wont open- i have to export them and save on my desktop and then open them.

Overall: Linking everything together is great

A major time-saver for a reasonable price for a solo practitioner. Great customer support!

Jun 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once you master form automation, there is no need to go back and re-draft the document. Better yet, a user can request that a new form be automated or created for his/her needs.

Cons: Sometimes automation process is counter-intuitive. Given the enormous number of possible fields, finding the one needed is not always easy.

Ambitious integration

Apr 26, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Emails and documents all in one place.

Cons: Still buggy from time to time.

Overall: I have been using Smokeball for several months. It's amazingly powerful, integrating emails, documents, forms, and workflows. It has an activity tracker and allows you to create invoices, but billing/accounting integration is still weak. It may be too ambitious - one needs a powerful computer and for me sometimes fails to pull up Word. But customer service is very responsive and I'm impressed by their vision.

Recommendations to other buyers: Maintain your quickbooks or other accounting software.

An essential part of our office

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: As a longtime Smokeball user, I can't imagine not using it! It's made so many parts of our practice easier, from keeping track of all our files, contacts, clients and documents.

Every suggestion we've made has been considered (and I'm happy to say most, if not all, were integrated into the program). Support is top notch.

Once you get everything set up the way you like it, it saves us so much time- I don't know where we'd be without it!

I cannot recommend it enough!

So happy I invested in Smokeball

Mar 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: File storage, email storage and automation.

Overall: Smokeball has streamlined the process of a paperless office. It is well worth the money in time saved. The file management and document automation are priceless.

Saves time!

Feb 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The customer service is A+!
Easy to use and easy to learn. Helps with the mundane things we have to do everyday!

Smokeball is a great asset to my solo practice

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support and its user-friendly design.

Cons: That it doesn't have email workflow capabilities (not campaigns, but workflows based on a client's status or stage in the process).

Overall: It's easy to use - the fields are layed out in a way that makes sense.

The support is phenomenal - I usually get a response within a couple hours.

It helps me track data - it has all the key data points I need.

It helps me stay on top of tasks - I set up dates/reminders with ease.

Recommendations to other buyers: No.

Smokeball Makes It Easy

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used Smokeball for about four years. There are a lot of positive parts to this program - the ease of using Word documents; the templates for the various practice areas; the speed of finding documents, correspondence, and emails to name a few.

Recently I was representing the sellers of a Chicago condominium. For some reason the attorney, lender, and both real estate brokers found emails easier than phone calls. An issue arose about seven days prior to closing which caused a flurry of emails (17) to be exchanged in about 35 minutes. Smokeball grouped and filed these emails in the proper client folder and allowed me to watch from the sidelines until the activity ceased. Once I saw that the parties had run out of responses, I reviewed the last email in the chain, initiated a conference call, and resolved the problem with a three minute phone call. Smokeball allowed me to keep an eye on developments while working on other pressing matters.

One last note. I have had judges comment on the Word documents I've used and how easy it is to read the insertions and presentations of documents like the Cook County Memorandum of Judgment and the Illinois business forms.

Great software!

Jan 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Helpful staff, many options, easy interface. Can automate almost anything, makes my job so much easier!

Smokeball is perfect for a small to mid-sized firm

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Covers all my primary needs.

Cons: Has some limitations. Ex. email marketing workflows based on customer type or where they are in the process.

Overall: As a former CRM Administrator, I had high expectations. There are some areas that should expand with this product over time, but it currently meets my needs and is easy to use and configure.

Smokeball Review: Great Software

Dec 30, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Cons: I would like to see some of the Statute of Limitation and Ante Litem notice changes I have mentioned in the past. Keep up with deadlines is the MAIN reason PI lawyers want case management software.

Overall: We are a small plaintiffs' firm and love the software. It's helping us get better organized. We look forward to further updates on the PI side of the software. I researched it before we signed on, and saw only good reviews. One techie gave it a 25 out of 25. So far, we are very pleased, and we only know how to use part of it. Looking forward to the Phase II training.

Recommendations to other buyers: Try it. But learn how to use it or you won't appreciate it as much.

Smokeball's Website Service

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I recently signed up for Smokeball's case management service and discovered that they had wonderful web designers, who create professional mobile-friendly websites for attorneys who subscribe to Smokeball's service at no additional cost. My firm saved thousands of dollars and my website was up and running in under a week. They found beautiful photographs specific to my locality in the Hudson Valley and came up with a design that looked as great on a mobile phone as it does on a computer screen. The team was very helpful in understanding our marketing needs as a small firm and our desire to have a website that provides helpful information for both new and existing clients.

Best software EVER!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We cannot imagine how we did things before Smokeball came along. What would have taken a dozen tedious steps before takes two clicks now with Smokeball.

For example, when we need to draft documents, we can prepare templates so the process is automated. When some matter detail changes (address has a typo, buyer's name changed), we can correct it in the matter and with two clicks we can have all our documents updated. In addition, Smokeball's workflow feature helps us ensure a file is progressing smoothly. The message function lets my paralegal take a call for me and the message is turned into a task in the file (to make sure I follow-up) AND I receive an email as well. There is truly nothing that Smokeball hasn't thought of to make our work easier.

Also, Smokeball keeps rolling out updates to make a great product even better and provide more functionality for law firms. Everyone at the company is always friendly and courteous and helps us when there are issues. We are proud to use Smokeball and rave about it to anyone who will listen.

Good Product, Good Customer Service and a Great Price

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm a recent user, and am completely happy with the software, the customer service and the price. I recommend Smokeball to any small law firm

Best case management software ever!

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Accessibility, great app, immediate customer support.

Cons: No billing feature yet! :)

Overall: We were fairly early users of Smokeball and we could not be more pleased. Their software makes it so easy to write letters (which can be done off templates) and create standard documents. It's very easy to send them out, and organize them per file. It even links to email so emails can be similarly organized. Accessibility is the best part, as you've always got all the paperwork at your fingertips as long as you have a smartphone. The app is fantastic and makes it easy to make calls, email documents, etc. customer support literally responds within minutes and are the nicest folks ever. It's a great company and we couldn't be happier.

Smokeball good for small law firms.

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Smokeball has made many advances in their software to help small law firms like our to succeed. We love that everything is contained in one module and we do not need to keeps switching between programs to do our work. We look forward to many more innovations from Smokeball.

Great if used right!

Nov 11, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use.

Cons: Doesn't have addin for adobe!

Overall: Smokeball representatives make the experience worth the chaos to change over! They will dedicate an unlimited amount of time to making the service work for your firm~

The best practice management software for lawyers

May 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been a Smokeball client for the last six months and am completely satisfied with the product and customer service. As a client, my account manager is available for questions on little or no notice and always has a pleasant attitude and thoughtful suggestions on improving my practice. I cannot say enough good things about this company.

I've tried the rest. Smokeball is the best.

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have tried Lexis Nexus Firm Manager, Clio, MyCase, Amicus, Abacus, Rocket Matter, Credenza, Houdini, Bill 4 Time, Time matters... you name it. Smoke Ball is the best.

Pros: The organization of information in one location is fantastic. The document automation works the way I had hoped the competitors' would work. The integration of Word and Outlook are amazing time savers. The new Ai feature is awesome.

Con: No time and billing BUT this feature is in the works.

Great software

Apr 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My office has been using Smokeball for several months now. It makes a big difference in our organization and productivity. The customer service is excellent.

Smokeball Customer Service personnel are THE best!

Apr 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm a paralegal with a small/mid size law firm. We have been using Smokeball for approximately 6 months. I'm not real tech savvy, so the thought of learning any new software program is normally a nightmare for me. When I found out we were going to be using this new legal software, I was pretty anxious. However, much to my delight, I have found Smokeball to be relatively easy to use, and if I can't figure out how to do something on my own, customer service is always on it with lightning speed. The personnel at Smokeball are extremely knowledgeable and courteous. Phone calls and emails are returned promptly, and I never have to dread picking up the phone to ask for help, fearing someone will speak to me in an alien technical language! They explain things in terms that are easy to understand and are very pleasant to deal with.

Smokeball has transformed my law practice!

Apr 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was initially hesitant to try Smokeball because there were so few user reviews available, other than those on their website. I have been using Smokeball for a little over three months and I LOVE it! I am not particularly tech savvy and it is incredibly easy to use. The customer service and support have been great. Right before I started with Smokeball I left my four attorney law practice to become a solo practitioner. Smokeball has been indispensable in helping me get and stay organized, catalogue documents and emails so that they're easily retrievable, and creating documents. The new "Activity Tracker" that just came out with Smokeball looks like it will be another great feature and will help me track my time to make sure I'm billing for the work that I do. If I could recommend only one product to a solo or small firm attorney, it would definitely be Smokeball.

Customer Service is excellent.

Apr 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using the software for 3 months now. We couldn't integrate our old practice management software and decided to just start from scratch. The customer service provided to help us do so has been exceptional. No delays in responses and 'walk-through' for specific questions we've had were provided very quickly. We look forward to billing be added to the program. After that, it will provide everything we need for practice management, document production, Outlook and Word integration and use outside of the office. We've got 3 people in the office and it's been an easy installation process and learning process thus far.

Amazing Case Management Software!

Feb 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Smokeball now for a little over two months. I am absolutely in love. I am a solo-practitioner and it is saving me a ton of time in addition to keeping me incredibly organized. They helped me transition very seamlessly from another popular case management software. The integration with outlook and word is phenomenal. It has been a total game changer for my practice management and efficiency.

Smokeball Review

Feb 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I believe this is a fantastic law practice management software. We've been using it since October, 2015 and are very pleased with it thus far. We are a small to medium-sized law practice of 6 attorneys and 6 support staff. I was tasked, since I'm the IT person as well as the Office Administrator, Accounts Payable/Receivable and all-around Go-To person, with researching the various cloud-based Practice Management software available. The Pro that sold me as an IT person was the ease of being able to retrieve our client data files should we at some point decide to terminate our relationship with Smokeball. None of the other software I researched had that capability. Smokeball is very intuitive and appears so far to be extremely easy to pick up and implemented by our staff.