Commercient

Commercient SYNC


5 / 5
11 reviews

Who Uses This Software?

Any company wanting to increase the visibility into their business, by seamlessly integrating their existing ERP data to their new CRM system.


Average Ratings

11 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $7.00/month/user
  • Pricing Details
    Starting at $7 per user(s) per month. Visit our sit for more details.
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Commercient
  • www.commercient.com/
  • Founded 2000
  • United States

About Commercient SYNC

We Provide a seamless solution for businesses that want to connect and integrate their ERP system data with their CRM system. We integrate your ERP data to your CRM in less than one week.


Commercient SYNC Features

  • Dashboard
  • ETL - Extract / Transfer / Load
  • Metadata Management
  • Multiple Data Sources
  • Web Services

Commercient SYNC Reviews Recently Reviewed!


Capterra loader

Very powerful solution for system integration

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Commercient is a very customizable sync service that lets you accomplish exactly what you want in your data sync. Besides just syncing data, they can create custom lookups, rollups, formulas and database views to massage the source data so you get the perfect numbers/info in the destination fields.

Once you start doing data integration you'll realize that is very important. Because (a) it is messy to do the data massaging in the destination system (i.e., you'll create dozens of custom fields and some crazy formulas to add them up) and (b) the destination systems (in our case Salesforce.com) put restrictions on formulas and rollups you can do within them, not to mention the total # of custom fields. Commercient allows us to overcome those issues.

For instance, if you want to sync to a destination field the total customer open balance, with many accounting systems you'll notice that info is not kept in a single tidy field for you to sync. You need to add up all invoice amounts, sometimes separate invoice types that are in different tables (i.e., debit charges, rental fees from a rental module etc), then subtract all payments, adjustment and credits, and only then you get to the total customer open balance due. Instead of synchronizing all those tables to your destination system and then creating rollup/lookup formulas there to calculate the open balance (imagine how messy that would be!), Commercient enables you to do that math behind the scenes and sync that single field.

Cons: It takes a little while to plan the integration, what source fields you want to sync and to which destination fields you want them to sync to. It's not something you do yourself in a day - you compile the requirements and send them, and then their programmers implement it. But then, that's why it's so powerful.

Overall: Had a great experience working with their team for several years. They will do what it takes to implement what you want no matter how ambitious your project is.

Vendor Response

by Commercient on April 03, 2019

Thank you so much for your review and your business!

Capterra loader

A Major Win for our Company

Jan 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to syncronize nearly unlimited data between our ERP and Salesforce with the only limitation being our imagination.

Cons: We have nothing negative to say and would highly recommend this product to other consumers looking to automate their business/sales.

Overall: Prior to finding Commercient our company relied heavily on user action and memory to move our sales team forward. With the help of Commercient and the Two Way Sync we have successfully automated our sales process making the connection between inside sales, outside sales, and our customers nearly seamless.

With Commercient we are synchronizing our ERP Data twice daily with Salesforce allowing our Outside Sales Team to have real-time data to make strategic calls with key customers to help close more opportunities and drive revenue upwards. In addition to synchronizing opportunities, we have successfully utilized Commercient and their knowledgable Salesforce Engineers to import and organize Accounts, Contacts, Products, and Opportunities and ensure that they are all properly associated with one another.

We would highly recommend Commercient to anyone looking to automate their business and sales processes.

Vendor Response

by Commercient on April 03, 2019

Hey James,

Thank you so much for your review and your business!

Quality service, useful product

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Commercient was a recommended vendor by Salesforce. We decided to go with their services because they were very personable and seemed organized and professional. Their program allowed us to sync our local sap system to Salesforce, which allowed that information to be easily accessible by our entire team from the cloud. We're very happy with the solution because it has allowed us to do a lot more with our data.

Cons: The initial set up is a bit costly, but not unreasonable.

Vendor Response

by Commercient on April 03, 2019

Thank you so much for your review and your business!

Effective Product and Reliable Support

Jan 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Provides an effective and reliable way to sync our data.

Cons: None at the moment. We have used the software for quite a while.

Overall: Very responsive and helpful when working with support. No complaints or issues.

Vendor Response

by Commercient on April 03, 2019

Hey Richard,

Thank you so much for your review and your business!

Capterra loader

Very good products, definitely a plus for our teams

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Allows our reps and teams on the road to have a 360degree view of the customers, they can report on forecasts and quotas vs YTD now thanks to the sync agent from Commercient to Salesforce. This has been a game changer in data management and data accessibility.

Cons: It requires a good knowledge of both the ERP and the CRM.

Overall: Very good contact with their team, I was always able to reach someone when needed. I wish they had a local team in Quebec though.

Vendor Response

by Commercient on April 03, 2019

Thank you so much for your review and your business!

Capterra loader

Commercient really came through for us.

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We enjoy not having the need to enter duplicate data in two software platforms

Cons: It did take some time to work out precisely what kind of syncing frequency we needed but reps accepted our feedback and came up with solutions to resolved these problems quickly.

Overall: Having Commercient handle the sync of our data between our CRM software Zendesk Sell and Sage ERM has helped us to be more efficient in tracking and managing our customers and leads.

Vendor Response

by Commercient on December 14, 2018

Hey Leslie,

Thank you so much for the review!

2 Way Sync

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That we are able to send information both ways

Cons: I do not have any cons about the product

Overall: Our service has been outstanding since we implemented Commercient. They are always willing to help and stay on the call until it is resolved.

Vendor Response

by Commercient on April 03, 2019

Hey Kim,

Thank you so much for your review and your business!

Commercient SYNC - Sage 100 to Microsoft Dynamics 365

Feb 27, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Reduced resource hours immensely. Provided our sales people with a view of our orders and product prices. The engineer / tech person we worked with was wonderful. Always on top of our requests.

Cons: The implementation process was not the greatest. Our sales rep and onboarding member where not much of help.

Vendor Response

by Commercient on April 03, 2019

Hey Jared,

Thank you so much for your review and your business!

Sage to Salesforce

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The seamless data sync between our ERP and CRM systems.

Cons: Have to go through customer support to make adjustments the sync.

Overall: We use the Commercient sync from Sage ERP to Salesforce and are very happy with the results. Commercient's implementation team worked with ours to ensure our requirements were understood then took care of the rest of the process themselves. After the sync, the support team was very helpful in making adjustments to the sync as requested in a timely manner. This sync will help us to leverage Salesforce and our ERP data to ensure our reps have what they need to succeed!

Vendor Response

by Commercient on April 03, 2019

Hey Eason,

Thank you so much for your review and trusting us with your customers and your business!

Great increase in productivity

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This software really helped cut down on time it takes to get new orders to our production software

Cons: We haven't had any issues with the software so far

Overall: Contacted Commercient to help integrate our ERP with the LeanKit production management software, took a couple months but we're able to have new production cards created very soon after a sales order is entered. What took 30 minutes for 20 cards, had turned into 30 seconds after a sales order created to move it to the correct place in the production software! It frees up a lot of time for our production management team to take care of their other duties.

Vendor Response

by Commercient on April 03, 2019

Hey Steven,

Thank you so much for your review and your business!

Solid Product

Apr 04, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The versatility in functionality allows us to complete any integration we want to do with our current systems

Cons: Custom options took longer to get completed