Commercient

Commercient SYNC

2 / 5 1 review

Who Uses This Software?

Any company wanting to increase the visibility into their business, by seamlessly integrating their existing ERP data to their new CRM system.


Average Ratings

1 Review
  • 2 / 5
    Overall
  • 1 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    $7.00/month/user
  • Pricing Details
    Starting at $7 per user(s) per month. Visit our sit for more details.
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Commercient
  • www.commercient.com/
  • Founded 2000
  • United States

About Commercient SYNC

We Provide a seamless solution for businesses that want to connect and integrate their ERP system data with their CRM system. We integrate your ERP data to your CRM in less than one week.


Commercient SYNC Features

  • Dashboard
  • ETL - Extract / Transfer / Load
  • Metadata Management
  • Multiple Data Sources
  • Web Services

Commercient SYNC Reviews Recently Reviewed!


Beware of what you sign up for. The presentation is not an accurate portrait of the product

Mar 29, 2018
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: It brings over data from our ERP system into SalesForce. The President can make himself available, but the third party support obviously doesn't work for him

Cons: It brings over every field of every table. We had specific meetings about what package to choose so we don't exceed the data threshold. One year into the project and we are over. This is not surprising seeing that every field from every table is dumped. This is also how the data is displayed once imported. You will have to hide every meaningless field before using. To make matters worse there are some fields that don't move over without opening a support ticket with an Indian based company that does not work for commercial.

I had extensive issues with the implementation that was beyond frustrating. The only thing that resolved it was conferencing the president into the meeting itself. Problems like dates being switched over to India time zones occurred almost routinely when opening a ticket for unrelated problems. This would result in more Tickets. Very important to know that using this product will almost certainly cause you to exceed your data limit with SalesForce as well.

Both companies allow this data to exceed the limits until you are fully integrated (which takes months) before they hit you with the bad news.

They will present you with a nice clean screen with just your important information on it during the presentation. The reality is you will have all fields that will need to be researched through your ERP system to just get the proper name. Example: You could have multiple fields that represent the shipping method.

Overall: After many many months of internal work we now have ERP data in salesforce but are paying a lot more money that was told to have it.

Vendor Response

by Commercient on April 04, 2018

Hello, I would like to discuss your unusual review. We take all reviews very seriously, and we make sure all customers are satisfied. Please contact me at 678 383-4518 ext 179 -Noah