# Commercient SYNC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Commercient SYNC the right Integration solution for you? Explore 118 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151318/Commercient-SYNC/reviews --- Commercient SYNC 4.8 (118) [View alternatives](https://www.capterra.com/p/151318/Commercient-SYNC/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Reviews of Commercient SYNC Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews CR Chris R PresidentConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I was looking for a way to sync our custom quoting from Sage into our Hubspot CRM, and Commercient made that possible, enabling us to track closure rates and enhance our follow-up process.“ March 18, 2026 JJ Jenna J ControllerMachinery, 51 - 200 employeesUsed the software for: 1-2 years. “I dislike that they charge per user, rather than per amount of data being synced.“ July 3, 2025 NM Nathan M Marketing AnalystWarehousing, 201 - 500 employeesUsed the software for: 1-2 years. “Commercient has been instrumental in maintaining consistent data between our Salesforce and Epicor systems, providing us with a reliable and efficient sync.“ March 16, 2026 CM Christina M Marketing ManagerWarehousing, 51 - 200 employeesUsed the software for: Less than 6 months. “Nothing that I disliked, the only downside is how long it can take and the various hiccups that happen, but this is typical with any sort of high-level data integration projects.“ July 29, 2024 ST Sarah T Marketing ManagerMachinery, 2 - 10 employeesUsed the software for: More than 2 years. “I would like to especially acknowledge the commendable support we received from Beatríz González, who was consistently helpful throughout our project. While there can be challenges in the initial stages of implementation, the overall business growth and team dynamic improvements we've seen with Commercient make it a worthwhile choice for any company seeking to enhance their operations.“ March 11, 2026 JK Johan K DirectorWarehousing, 11 - 50 employeesUsed the software for: More than 2 years. “I feel the service is not necessarily priced right for the amount of data we need to Sync, but I understand that there are features that we are not using.“ July 24, 2023 SS Shelby S Senior Account ManagerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “The team at Commercient was instrumental in connecting our client's ERP to CRM, a task which they executed nicely.“ March 20, 2026 TH Tim H Salesforce AdministratorRenewables & Environment, 51 - 200 employeesUsed the software for: Less than 6 months. “Understandly Commercient is a business that needs to make money, but the product feels quite misold. And the integration almost loses it's value with such minimal syncs per day.“ May 23, 2023 ## Showing most helpful reviews Showing 1-25 of 118 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nick N. Chief Commercial Officer Media Production Used the software for: 1-2 years ### "Works Perfectly" July 4, 2024 5.0 Pros We have been working with Commercient for over two years now and whilst initial set up was slow as we have limited resources and IT infrastructure, since implementation, it has been a breeze. Successfully passing information through from our ERP to CRM and back again. For what they do, I don't believe there is a better option on the market. Thanks Cielo and the team, your work is very much appreciated! Cons Initial set up took a long time but we got there in the end Review Source JJ Jenna J. Controller Machinery Used the software for: 1-2 years ### "Salesforce/Commercient Sync" July 3, 2025 5.0 The implementation was quick and simple. All of the data that we requested to sync has been connected. Pros It has been a positive change for our business. The best feature is the real-time visibility it gives us into our ERP data directly within Salesforce. The hourly sync ensures our sales and customer service teams always have access to the most current information on invoices, customer accounts, and order history without having to switch between systems. It has improved our workflow efficiency and strengthened collaboration between departments. Cons I dislike that they charge per user, rather than per amount of data being synced. The cost will increase as my user count increases, however I feel that we should be charged as our data increases. Alternatives considered [MuleSoft Anypoint Platform](https://www.capterra.com/p/275022/Anypoint-Platform/) Reason for choosing Commercient SYNC We chose Commercient because it was more cost effective Review Source Response from Commercient July 8, 2025 Thank you so much for your kind review. Jenna! Looking forward to our continued relationship! ST Sarah T. Marketing Manager Machinery Used the software for: 2+ years ### "Love it! Commercient Sync Salesforce & Sage " March 11, 2026 5.0 As a customer, I found Commercient to be a valuable tool for synchronizing our accounting system, Sage, with Salesforce objects. This feature has significantly streamlined our workflow by eliminating the need for manual entry of pricing details, which has notably increased our productivity by 32% across all teams at Shepherd. I would like to especially acknowledge the commendable support we received from Beatríz González, who was consistently helpful throughout our project. While there can be challenges in the initial stages of implementation, the overall business growth and team dynamic improvements we've seen with Commercient make it a worthwhile choice for any company seeking to enhance their operations. Pros As a customer, I found Commercient to be a valuable tool for synchronizing our accounting system, Sage, with Salesforce objects. Cons The thing I like least is using the portal for absolutely everything and not being able to reply to emails in my email. The sync implementation process takes a bit of time. Review Source VR Verified Reviewer Marketing Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Read The Terms Before Proceeding" February 10, 2026 1.0 Overall extremely negative. The onboarding is lengthy and bizarre. While their communication is timely, their overall concern for their customer and level of customer service is poor. Pros Software appears to work, but is time consuming to integrate. We have an unpopular ERP system, and perhaps that is part of the issue. Cons They do not care about the customer, only getting their money. Read your terms thoroughly before proceeding. Their onboarding process involves animated characters describing the process. Might be helpful to some, but my IT manager thought the whole process was so unusual he asked if we should stop earlier on. I wish I listened to him. Now we're locked into an expensive one-year contract they will not let me out of even with understandable reason. Review Source CR Chris R. President Construction Used the software for: 1-2 years ### "Sage Hubspot Sync" March 18, 2026 5.0 I was looking for a way to sync our custom quoting from Sage into our Hubspot CRM, and Commercient made that possible, enabling us to track closure rates and enhance our follow-up process. I was particularly impressed with the dedication and assistance from \[sensitive content hidden\]. While the onboarding does take some time, it ensures a flawless sync and a top-notch experience in the end. If there's ever an issue, a prompt notification is sent and their team is ready to resolve it swiftly. I would definitely recommend Commercient for their excellent service and results. Pros The final product performs flawlessly and customer service was incredible and always there to support me. Cons The onboarding process is a little long and tedious but effective to get us to the finish line. Worth the struggle. Review Source MR MELISSA R. OWNER Wholesale Used the software for: 1-2 years ### "HORRIBLE SERVICE" June 10, 2025 1.0 IT TOOK OVER A YEAR TO IMPLEMENT I PAID FOR PHASE 1 AND 2. AFTER 2 YEARS--I NEVER EVEN GOT TO USE PHASE2. REQUESTED AN ADDITONAL DISCOUNT UPON RENEWAL FOR A YEAR IN ADVANCE. I WAS OVER $100 TO REVIEW THEIR NEW PRODUCTS. DO NOT USE THIS COMPANY Pros THERE IS NOT MUCH TO LIKE. IT TOOK 1 YEAR TO IMPLEMENT AND I HAD TO CONTACT THE \[sensitive content hidden\] OF THE COMPANY TO GET MY ACCOUNT ESCALED TO THE ONLY PERSON IN THE COMPANY THAT COULD ACTUALLY IMPLEMENT THE PROJECT Cons HORRIBLE CUSTOMER SERVICE. HARD TO IMPLEMENT. NOT A US BASED COMPANY. HARD TO COMMUNICATE WITH. NOT FLEXIBLE Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing Commercient SYNC IT WAS THE ONLY CONNECTOR TO SAGE 50 TO HUBSPOT Review Source NM Nathan M. Marketing Analyst Warehousing Used the software for: 1-2 years ### "Great service and experience!" March 16, 2026 5.0 Commercient has been instrumental in maintaining consistent data between our Salesforce and Epicor systems, providing us with a reliable and efficient sync. The dedication and support from team members \[sensitive content hidden\] has been exceptional—they're always ready to help and available for discussions. I would confidently recommend Commercient for their reliable syncing solution between ERP and CRM systems, and their remarkable customer service and support. Pros Syncs data between our CRM and ERP systems efficiently and effectively, and their support team is also always there to help us when we need it. Cons We have occasionally had issues arise with the sync, but the team at Commercient is always there to help us with it and get things resolved. Review Source SS Shelby S. Senior Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Great to sync data!" March 20, 2026 4.0 Pros The team at Commercient was instrumental in connecting our client's ERP to CRM, a task which they executed nicely. Cons Cluncky UX / UI for the customer portal. This doesn't affect the level of service but more about just the experience of the website. Review Source MR Mark R. Marketing Data Specialist Medical Devices Used the software for: 2+ years ### "Does what it says, works without issue" March 27, 2025 4.0 Functions as expected and without hiccups. Fairly expensive though. Pros Data is synced regularly and reliably without any major downtime. Any issues that arise are very quickly solved. Cons The user(s) involved in setting up our account are no longer with the company, and there isn't much information readily available about how the technical aspects of commercient work. Also our primary user account is unable to be changed even though the person is gone from the company. Review Source BP Bruce P. VP Marketing Hospitality Used the software for: 2+ years ### "Amazing Team at Commercient" November 8, 2024 5.0 \[sensitive content hidden\] are amzing. These people know their stuff. Pros My experience in working with Commercient has been outstanding. The team there really went the extra mile in dealing with my ERP data and its unique structure. Cons I found that learning their portal took some doing. Review Source Response from Commercient December 10, 2024 Thank you so much for the wonderful review, Bruce! Our team has loved getting to know your business. LG Luis G. CIO Automotive Used the software for: 6-12 months ### "Zoho - Sage Commercient Integration" September 24, 2024 5.0 Great Integration partner, tech and developers were always helpful Pros Easy to use and implement! Techs are always eager to help, support is great! Cons We didnt find any cons, we were helped every step of the way Review Source CM Christina M. Marketing Manager Warehousing Used the software for: Less than 6 months ### "Positive experience with Commercient" July 29, 2024 5.0 Overall, our experience has been very positive. The process has been somewhat smooth and the team has been there to hold our hands throughout. They are quick to respond to emails and have always found solutions and work arounds to any hiccups. Pros I love that there is a tool available to sync ERP data into CRMs. It's a very unique service offering and a useful one for our particular industry. Cons Nothing that I disliked, the only downside is how long it can take and the various hiccups that happen, but this is typical with any sort of high-level data integration projects. Reason for choosing Commercient SYNC It was the only product that did exactly what I needed it to do - sync data from our ERP into a CRM. Review Source JP Jillian P. Office and IT Manager Accounting Used the software for: 2+ years ### "Duplication errors between CRM and ERP" June 28, 2024 5.0 Had a issue with Duplication matching and \[sensitive content hidden\] in Customer Service took the time to guide and show me the correct way to fix the problems. Pros Ease of implantation and customer service Cons Support Documents don't always help with the problems. Review Source NT Nina T. Commercial Administrator Information Technology and Services Used the software for: 2+ years ### "Hubspot - Sage 50" August 31, 2023 5.0 Without Commercient Syncs the business would be at risk with transferring information from one system to another. This could be time delayed and opens us up to risks of errors. It is critical that they sync is accurate and reliable to ensure our data is transferred correctly. It saves us time and is efficient. Pros Commercient Sync allows seamless transfer of data between our CRM and Accounting software. no need for manual communication, it reduces risk of errors, is accurate and time efficient and reliable. Cons If there is a failed or unsuccessful sync for any reason we have to wait until the next day to sync the item again. Review Source KS Kylie S. Director of Business Processes Sporting Goods Used the software for: 6-12 months ### "JD Edwards EnterpriseOne (E1) to Salesforce Integration with Commercient SYNC" January 16, 2023 5.0 Pros SYNC, we were told, was capable of connecting a wide range of ERP and accounting-type systems to CRMs, one of the most popular being Salesforce. Commercient did indeed deliver on this front. We are bringing over a massive amount of data as accounts, sales orders, and products. Commercient was very patient with us as we worked through our desired outcomes and the best path to achieve them. Specifically, the Commercient representative we worked with was very diligent in learning more about the JDE E1 back-end tables to help determine how E1’s data is structured and how it should be loaded.Post Go-Live, Commercient has been very responsive to any inquiries and/or issues we have encountered and quickly resolved them. Overall, the Commercient SYNC solution has saved us a lot of time and improved our success rate in getting the needed data into Salesforce. Though implementation was no doubt complex and required a lot of communication and trust between our team and theirs, the results have been well worth it. Cons Because we do have the technical expertise in-house, it has been frustrating at times that we are reliant on a third-party to maintain our integration, make changes, etc. Commercient, however, has always been quick to respond, which we appreciate. The SYNC tool also created a lot of unnecessary/unused objects in Salesforce for other ERPs they help to integrate into Salesforce, but that we do not use. From a back-end/system administrator perspective, I have not liked all of the superfluous objects littering my objects listing. Review Source JK Johan K. Director Warehousing Used the software for: 2+ years ### "Effortless dependable Sync" July 24, 2023 5.0 Pros Our implementation runs in the background, essentially it synchronizes our Syspro warehouse data, with our Salesforce CRM.This allows my sales staff to have up to date stock and pricing information at their finger tips at all times.It is a real time saver and helps our organization to come across as more professional and efficient than our competitors. Cons I feel the service is not necessarily priced right for the amount of data we need to Sync, but I understand that there are features that we are not using. Review Source LL Leo L. Director of Sales Hospital & Health Care Used the software for: 2+ years ### "Excellent Support" May 12, 2023 5.0 Excellent Pros Commercient was very supportive both during and after our implementation. Highly recommended. Cons Cost although it was a must so we had to pay. Review Source SB Samantha B. Applications Systems Analyst Industrial Automation Used the software for: 1-2 years ### "Commercient Sync helped elminate repeated entries" March 4, 2020 5.0 It helps eliminate the re-entry of sales information that has already been completed by the sales team. It also reduces the liklihood of mistakes because it is coming straight from Pros It cut down on the number of items that must be entered when transferring sales information from our CRM system (Hubspot) to our ERP system (NetSuite). Cons It is sometimes hard to tell what will cause the syncs to fail. We don't have a guidebook on what not to do as since I was not the individual to set up the sync initially it can be difficult to know what effects changes to our system will have on the Sync. Reason for choosing Commercient SYNC Price was a large part of our choice. Because they offered a solution that solved the one problem we were having, rather than a lot of problems that weren't actually an issue for us, we were able to save a lot of money and cut down on the complexity. Review Source Response from Commercient June 11, 2020 Hey Samantha, Thank you for your five-star review! We are happy to hear that Commercient SYNC for NetSuite and HubSpot was exactly what you needed without all the complexities. We greatly appreciate your feedback and look forward to applying it to our business. AK Alison K. Principal Management Consulting Used the software for: 1-2 years ### "Excellent Service. Connect to ERP and Drive Revenue! " December 1, 2023 5.0 Excellent customer service. Team was committed to our success and that fact was evident to me and my client. Pros Easy connection to an antiquated, on-prem ERP solution. SYNC gave us the line of site we needed to drive revenue and enhance customer service. We pushed data 4x a day (one way sync) from the ERP to Salesforce. This gave the entire company real-time updates on the status of sales, manufacturing, customer service. Cons I do not have anything negative to say. Review Source EA Erin A. National Sales Director Building Materials Used the software for: 1-2 years ### "Commercient SYNC Integration" September 15, 2021 5.0 The Commercient SYNC is one of the best business decisions we could have made for being able to migrate inventory data between our ERP software and our CRM. The level of efficiency we realize by maintaining just one database and having real and accurate detail in CRM is priceless. For those that elect to partner with Commercient will realize the hidden benefit they bring... Service after the Sale. If there is any data irregularity realized within our SYNC, they proactively reach out and schedule a maintenance session to resolve the situation, always within a few hours. Pros Ease of use, consistency. Cons We have not had any issues with the SYNC software. Review Source AG Adrian G. Information Systems Manager Medical Devices Used the software for: 6-12 months ### "Excellent Tool" March 15, 2023 5.0 Pros Working with a great team, like \[sensitive content hidden\]. The tool is pretty straight forward. Cons The process is a little archaic, but adding our own systems in place to resync from SF for example help fix alot of the issues. The main worry is since this is data integrity we have to make sure its 1:1. Review Source KM Karina M. Sales/Marketing Associate Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Infor Visual to Salesforce" October 30, 2023 5.0 It has been a pleasure working with Commericent on the integration of our ERP and CRM systems. Pros The success, application, and technical support teams have been extremely reliable in assisting with the integration. The Help Desk center streamlined timely support when needed. Cons The feature I liked least about Commercient SYNC was the Customer Guided Implementation (CGI). Review Source JD Joseph D. Director Biotechnology Used the software for: 1-2 years ### "Salesforce Integration with NetSuite " June 13, 2021 5.0 Pros We are now synchronizing our ERP (Netsuite) data regularly with Salesforce allowing our senior managers to have real-time data to make key strategic decisions. It has also saved our time to generate comprehensive reports for nearly all the functions of the business. We are already in the discussion to roll out another project with Commercient shortly. Their customer service is great with a quick response. Any issues that came up were solved quickly Cons Our project took just little bit longer than it was supposed to, but in the end, all turned out well. Review Source NT Nicole T. Marketing Manager Machinery Used the software for: 2+ years ### "Sage100 Sync to SFDC" August 17, 2020 5.0 Pros The capabilities to view and manipulate data for reporting purposes. Cons The biggest problem we have with this software is that there is a data dump of all of the potential ERP's and their fields populated into Salesforce. So when pulling reports, we find it difficult to determine the exact field to get the accurate data. Reason for choosing Commercient SYNC They were one of the few that offered Sage100 Sync, and they had the most positive reviews. Review Source Response from Commercient January 13, 2021 Hi Nicole, we are glad to hear that your SYNC was successful. Thank you for your review. NK Nikitha K. Senior Salesforce Administrator Financial Services Used the software for: 2+ years ### "Excellent Customer Service and Easy solution to sync ERP and Salesforce" June 9, 2021 5.0 Pros Customer Service is excellent and all issues were addressed in a timely manner and the team is very willing to explain the issues and help us get on the right path. Cons We were not informed when there was an upgrade on their end and our sync was broken. But this is fixed by the Support Team in a timely manner Review Source Similar Products Featured ## Related categories [Integration](https://www.capterra.com/integration-software/)