--- title: "Commercient SYNC Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Commercient SYNC the right Integration solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/151318/Commercient-SYNC/reviews/" page_type: "reviews" language: "en" --- Commercient SYNC 4.8 (125) [View alternatives](https://www.capterra.com/p/151318/Commercient-SYNC/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of Commercient SYNC Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews CR Chris R PresidentConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I was looking for a way to sync our custom quoting from Sage into our Hubspot CRM, and Commercient made that possible, enabling us to track closure rates and enhance our follow-up process.“ March 18, 2026 Nick N Cheif Technology OfficerPublishing, 51 - 200 employeesUsed the software for: More than 2 years. “The implementation was hard, as we were a small company with limited infastructure support and understanding“ July 6, 2026 NM Nathan M Marketing AnalystWarehousing, 201 - 500 employeesUsed the software for: 1-2 years. “Commercient has been instrumental in maintaining consistent data between our Salesforce and Epicor systems, providing us with a reliable and efficient sync.“ March 16, 2026 Jonathan S Director of OperationsMedical Devices, 11 - 50 employeesUsed the software for: More than 2 years. “Some of the configuration early on was difficult, partially because of the technical asks from our side.“ May 6, 2026 ST Sarah T Marketing ManagerMachinery, 2 - 10 employeesUsed the software for: More than 2 years. “I would like to especially acknowledge the commendable support we received from Beatríz González, who was consistently helpful throughout our project. While there can be challenges in the initial stages of implementation, the overall business growth and team dynamic improvements we've seen with Commercient make it a worthwhile choice for any company seeking to enhance their operations.“ March 11, 2026 Jonathan S Director of OperationsMedical Devices, 11 - 50 employeesUsed the software for: More than 2 years. “Working with the CRM->ERP team proved to be more difficult - understanding that it is the more complicated direction.“ May 6, 2026 AV Arturo V PresidentsHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “Commercient SYNC is a solid integration tool that bridges the gap between ERP and CRM platforms effectively.“ June 23, 2026 ML Mikaela L CRM AdministratorMedical Devices, 51 - 200 employeesUsed the software for: 6-12 months. “I am also not a huge fan of their ticketing system.“ May 1, 2026 ## Showing most helpful reviews Showing 1-25 of 125 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nick N. Cheif Technology Officer Publishing Used the software for: 2+ years ### "Great product" July 6, 2026 5.0 Fantastic!! Once we were live, it's been a great expierence and one i'd happily recommend to anyone. Pros It works fantastically well, its a great products annd helps our Finance team in their day to day operations. Cons The implementation was hard, as we were a small company with limited infastructure support and understanding Review Source CM Christopher M. Salesforce Admin Environmental Services Used the software for: 1-2 years ### "Salesforce Admin/ Billing" August 4, 2026 5.0 As PMI, our significant challenge was ensuring Salesforce & Quickbooks Desktop remained in sync. Thankfully, Commercient's automation drastically reduced our manual data entry time and heightened our accuracy, effectively resolving our challenge. We are incredibly grateful for \[sensitive content hidden\], who consistently went above and beyond throughout our project. I would, without a doubt, endorse Commercient to any company seeking to integrate Salesforce with Quickbooks, as their team not only eliminates manual data entry time but also significantly improves the billing process efficiency. Pros A major benefit is that the integration eliminates double syncing and reduces the need for manual data entry, which saves time and greatly lowers the risk of human error. Cons One drawback was the slower response time due to the time zone difference. While the team was always helpful and professional, questions or support requests occasionally took longer to resolve because our business hours did not overlap. Review Source VR Verified Reviewer Marketing Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Read The Terms Before Proceeding" February 10, 2026 1.0 Overall extremely negative. The onboarding is lengthy and bizarre. While their communication is timely, their overall concern for their customer and level of customer service is poor. Pros Software appears to work, but is time consuming to integrate. We have an unpopular ERP system, and perhaps that is part of the issue. Cons They do not care about the customer, only getting their money. Read your terms thoroughly before proceeding. Their onboarding process involves animated characters describing the process. Might be helpful to some, but my IT manager thought the whole process was so unusual he asked if we should stop earlier on. I wish I listened to him. Now we're locked into an expensive one-year contract they will not let me out of even with understandable reason. Review Source Jonathan S. Director of Operations Medical Devices Used the software for: 2+ years ### "Reliable product to support operational efficiency and data consistency" May 6, 2026 5.0 The overall experience has been good. After a few minor bumps early on, we got everything working exactly as we desired. The product works very reliably, and when there is an issue, the support team is quick to respond to your ticket. Pros It creates a seamless data environment by bi-directionally syncing our CRM and ERP systems. This allows for automation of order booking and customer profile creation and eliminates a ton of redundant data entry and chance for errors. Cons Some of the configuration early on was difficult, partially because of the technical asks from our side. Working with the CRM->ERP team proved to be more difficult - understanding that it is the more complicated direction. Make sure your organization has someone with knowledge of your data environment. Review Source MR Mark R. It varies Medical Devices Used the software for: 2+ years ### "Heavy workloads can be reduced with this automated process" June 25, 2026 5.0 They have been friendly and helpful whenever we have questions and are more than willing to meet if needed. Pros They handled the heavy lifting for us and didn't require much of a technical specialist to assist if we didn't have one available. Cons You need someone with the technical skills to be an active admin to understand how it works. It's a little complicated for a layman to understand what you're looking at when you log in. Review Source KE Kepler E. Director of Revenue Operations Consumer Goods Used the software for: 1-2 years ### "Very customizable and affordable" May 14, 2026 5.0 Pros We needed a solution to link our ERP system with our CRM for real-time syncing of opportunities and sales orders, and Commercient proved to be the perfect fit. Vicky from the team truly stood out, guiding us expertly through the setup and onboarding process. I would recommend Commercient for their reasonable pricing and the extensive customizations they offer to meet specific needs. Cons It could sometimes be faster in syncing new products and sales orders to our CRM but otherwise it works well. Review Source ML Mikaela L. CRM Administrator Medical Devices Used the software for: 6-12 months ### "Paving a Path for Data between CRM and ERP" May 1, 2026 4.0 We have appreciated their ability to create an API between out ERP and CRM allowing for there to be data transfers that there have never been. They have also been able to make later modifications based on changes in requirements. Pros They were able to seamlessly create an API connecting the data between our ERP and CRM allowing for there to be data transfers that we have never had before as a company. Cons We had challenges hearing responses from their team and would typically require multiple times reaching out through multiple different methods to get a response/ update on their status. I am also not a huge fan of their ticketing system. Review Source AV Arturo V. Presidents Health, Wellness and Fitness Used the software for: 1-2 years ### "Performance and Speed " June 23, 2026 5.0 Commercient SYNC is a solid integration tool that bridges the gap between ERP and CRM platforms effectively. Once configured, it runs reliably and improves cross-team visibility. Pros Seamless integration between ERP and CRM systems, saves significant manual data entry time, and keeps sales and operations aligned in real time. Cons Initial setup and configuration can be complex and may require technical support to get it right.... Review Source JL John L. Vice President Hospitality Used the software for: 6-12 months ### "Commercient Integration of Shopify e-Commerce with Syspro ERP" May 26, 2026 5.0 Pros Our order entry process needed a boost in efficiency and a reduction in manual entry errors, and Commercient delivered by setting up a synchronization system between our Shopify platform and our Syspro ERP system. The Commercient team, especially \[sensitive content hidden\] , were incredibly helpful throughout the process. I would recommend Commercient to anyone because they are able to familiarize themselves with your systems and synchronize them seamlessly, showing great patience and expertise throughout the process. Cons There were some delays due to licensing issues with certain required modules that were not included in the original scope. Review Source EC Eric C. General Manager Wholesale Used the software for: 1-2 years ### "great sync tool" May 5, 2026 5.0 Pros Our goal was to connect and integrate our CRM with our ERP, and Commercient made this a seamless process. Their service and support team were responsive and always ready to assist during the entire integration process and beyond. I would recommend Commercient because their sync works superbly, providing an essential function that ensures our CRM has the necessary data our sales team needs. Cons initial sync took a long time, sometimes the tool shutsdown and requires restarting the application. Review Source MR Mark R. Marketing Data Specialist Medical Devices Used the software for: 2+ years ### "Does what it says, works without issue" March 27, 2025 4.0 Functions as expected and without hiccups. Fairly expensive though. Pros Data is synced regularly and reliably without any major downtime. Any issues that arise are very quickly solved. Cons The user(s) involved in setting up our account are no longer with the company, and there isn't much information readily available about how the technical aspects of commercient work. Also our primary user account is unable to be changed even though the person is gone from the company. Review Source YT Yinia T. Office Manager Machinery Used the software for: 2+ years ### "Great experience!" August 30, 2024 5.0 It's been a great experience working with Commercient to sync our QB data with Salesforce. They are very helpful when small issues arise and they are extremely proactive with maintaining our sync accurate and error free. We've been working with Commercient for a few years now and we look forward to continue to use their services. Pros They were very helpful during the setup and always available to answer questions. Cons The initial setup was a bit cumbersome and tedious but manageable. Review Source GF Greg F. Chief Financial Officer Consumer Goods Used the software for: 6-12 months ### "Commercient saved our Sync" October 17, 2023 5.0 We attempted to integrate QuickBooks Enterprise with Salesforce with one of Commercient's competitors and it was a disaster. After months of work, we had to walk away because they could not get the job done.Commercient has a effective and efficient process. We had progress each time we met and when we ran into a snag, they had a solution within a reasonable period of time - usually is a day or two. We are currently running in Phase 1 for a few months mostly to get our Sales team comfortable with using Salesforce.Commecient saved us from walking away from a significant investment. Pros The integration with QuickBooks Enterprise is quirky. Commercient's plug and play sync with Salesforce ability allowed us to be up and reviewing data in a number of weeks. There were a couple of challenges, but after they understood what the problem was, where the data was located - they fixed the problem. Cons Lots of emails - both directly and through their helpdesk. It would help to only receive one email on an issue or a response Review Source CK Christian K. CRM admin Machinery Used the software for: 1-2 years ### "A year in with Commercient " March 15, 2023 5.0 Great product and great support team! Great user interface for management Pros After a year in the best thing about Commercient is how above and beyond the support team goes. It is amazing that how fast they recognize a problem. all the problem encored have been on our end and have interrupted the sync. Cons the dinging on their website from the chat bot! Reason for choosing Commercient SYNC Knowledge of our IQMS / DELMIA ERP. Price Review Source GS Greg S. Managing Director Printing Used the software for: 6-12 months ### "SAP B1 Sync" July 22, 2019 5.0 Pros We wouldn't have rolled out Salesforce if we couldn't have used our existing data in SAP Business One ERP. Thankfully the Commercient service has allowed us to automatically sync all our existing Business Partners and Contacts, and keep the data updated. The bi-directional sync option also allows our sales and support team to enter new contacts and accounts into SF which then import into SAP to ensure our data is consistent across platforms. As a distributor of serialized hardware items, I also have had all these sold items synced over to Asset objects in SF which allows our customer service and support teams full visibility of a customers serial items for installation and warranty purposes. The Commercient team are very responsive to my questions and with any troubleshooting. Cons During the initial consultation, there was some confusion and incorrect assumptions made on my behalf on what was and wasn't included. The quote/contracts are multi page documents that are overwhelming. If you're looking at rolling out this solution, make sure you understand your requirements fully and make sure the quotation covers every aspect of the integration and ask for clarification if there is any gray area. Review Source Response from Commercient August 16, 2019 Hi Greg, It was a pleasure to integrate your SAP Business One ERP and Salesforce. Thank you for the positive review and constructive feedback. We'll be sure to work on our communication within the initial contact. Please feel free to contact us if you require any upgrades in the future. TT Thomas T. Data Analytics Manager Industrial Automation Used the software for: 6-12 months ### "Adaptec Solutions SYNC Review" January 31, 2024 5.0 It was overall positive, and I would recommend them to a friend. Having your data be synced between your ERP and CRM is invaluable to us as we look to leverage data/actions from 1 system into another. Pros Their customer service is extremely quick about responding. I never felt like I was waiting on them for much. Cons I didn't like how the helpdesk and customer portal were separate. Combining those into 1 platform would help from my POV. Review Source CL Craig L. Technical Inside Sales Oil & Energy Used the software for: 2+ years ### "Great customer service" July 23, 2024 5.0 Very helpful team. The were efficient in solving my problems. Pros The Commercient team was extremely helpful and solved my issues with their dedication and experience. Cons Nothing to report here. I did not have any problems. Review Source RE Rob E. Director Mining & Metals Used the software for: 2+ years ### "Great help and service from Commercient" March 4, 2023 5.0 We use Commercient to sync our SalesForce and Sage application. The support we receive is always excellent. As a small business we don’t have our own IT team so rely strongly on Commercient for any technical queries we have. We’ve had a few issues but the support team are always on hand with a prompt and efficient service. Pros Since installing this software we have always found it easy to use Cons Sometimes we have technical issues, but we always have good support. Review Source JS James S. MD Wholesale Used the software for: 2+ years ### "Integration with Salesforce" March 13, 2023 5.0 Pros Purchased the integration for our company with multiple sites over the globe. The integration worked well and allowed geographically distant members of staff access to information without having to access the ERP or to take the time of administration staff by requesting reports. Cons The notice period to exit the contract was not clear to me. Review Source JC Jessica C. Director of Operations Packaging and Containers Used the software for: 6-12 months ### "Commercient Integration" August 6, 2024 5.0 Pros Customer service is great. They are very knowledgeable on getting information over. Cons There are really no cons with the integration. Review Source CM Christina M. Marketing Manager Warehousing Used the software for: Less than 6 months ### "Positive experience with Commercient" July 29, 2024 5.0 Overall, our experience has been very positive. The process has been somewhat smooth and the team has been there to hold our hands throughout. They are quick to respond to emails and have always found solutions and work arounds to any hiccups. Pros I love that there is a tool available to sync ERP data into CRMs. It's a very unique service offering and a useful one for our particular industry. Cons Nothing that I disliked, the only downside is how long it can take and the various hiccups that happen, but this is typical with any sort of high-level data integration projects. Reason for choosing Commercient SYNC It was the only product that did exactly what I needed it to do - sync data from our ERP into a CRM. Review Source OF Oleg F. Vice President Telecommunications Used the software for: 2+ years ### "Update 3 years after using Commercient for GP -> Zoho sync." June 16, 2023 5.0 Pros UPD: 3 years later, we are giving our sales people tools to better quote products, find opportunities via sales data and answer customer historical sales questions, all in the field. This is all due to our ability to sync our ERP data with our CRM. Cons Just wish I could do more with the tool. Review Source MM Mike M. Graphic Designer Fishery Used the software for: 2+ years ### "Connectivity" March 19, 2024 5.0 Pros The ability to have data accessible when needed specific to internal departments. Cons For what we do, there is not really a downside that I have seen yet. Will update once that has been found. Review Source JD Joseph D. Director Biotechnology Used the software for: 1-2 years ### "Salesforce Integration with NetSuite " June 13, 2021 5.0 Pros We are now synchronizing our ERP (Netsuite) data regularly with Salesforce allowing our senior managers to have real-time data to make key strategic decisions. It has also saved our time to generate comprehensive reports for nearly all the functions of the business. We are already in the discussion to roll out another project with Commercient shortly. Their customer service is great with a quick response. Any issues that came up were solved quickly Cons Our project took just little bit longer than it was supposed to, but in the end, all turned out well. Review Source Elodie M. Sales operations & Salesforce Administrator Consumer Electronics Used the software for: 6-12 months ### "Very good products, definitely a plus for our teams " August 21, 2018 5.0 Very good contact with their team, I was always able to reach someone when needed. I wish they had a local team in Quebec though. Pros Allows our reps and teams on the road to have a 360degree view of the customers, they can report on forecasts and quotas vs YTD now thanks to the sync agent from Commercient to Salesforce. This has been a game changer in data management and data accessibility. Cons It requires a good knowledge of both the ERP and the CRM. Review Source Response from Commercient April 3, 2019 Thank you so much for your review and your business! 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