# Commercient SYNC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Commercient SYNC the right Integration solution for you? Explore 122 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151318/Commercient-SYNC/reviews --- Commercient SYNC 4.8 (122) [View alternatives](https://www.capterra.com/p/151318/Commercient-SYNC/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Commercient SYNC Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews CR Chris R PresidentConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I was looking for a way to sync our custom quoting from Sage into our Hubspot CRM, and Commercient made that possible, enabling us to track closure rates and enhance our follow-up process.“ March 18, 2026 Jonathan S Director of OperationsMedical Devices, 11 - 50 employeesUsed the software for: More than 2 years. “Some of the configuration early on was difficult, partially because of the technical asks from our side.“ May 6, 2026 NM Nathan M Marketing AnalystWarehousing, 201 - 500 employeesUsed the software for: 1-2 years. “Commercient has been instrumental in maintaining consistent data between our Salesforce and Epicor systems, providing us with a reliable and efficient sync.“ March 16, 2026 Jonathan S Director of OperationsMedical Devices, 11 - 50 employeesUsed the software for: More than 2 years. “Working with the CRM->ERP team proved to be more difficult - understanding that it is the more complicated direction.“ May 6, 2026 ST Sarah T Marketing ManagerMachinery, 2 - 10 employeesUsed the software for: More than 2 years. “I would like to especially acknowledge the commendable support we received from Beatríz González, who was consistently helpful throughout our project. While there can be challenges in the initial stages of implementation, the overall business growth and team dynamic improvements we've seen with Commercient make it a worthwhile choice for any company seeking to enhance their operations.“ March 11, 2026 JJ Jenna J ControllerMachinery, 51 - 200 employeesUsed the software for: 1-2 years. “I dislike that they charge per user, rather than per amount of data being synced.“ July 3, 2025 EC Eric C General ManagerWholesale, 11 - 50 employeesUsed the software for: 1-2 years. “I would recommend Commercient because their sync works superbly, providing an essential function that ensures our CRM has the necessary data our sales team needs.“ May 5, 2026 CM Christina M Marketing ManagerWarehousing, 51 - 200 employeesUsed the software for: Less than 6 months. “Nothing that I disliked, the only downside is how long it can take and the various hiccups that happen, but this is typical with any sort of high-level data integration projects.“ July 29, 2024 ## Showing most helpful reviews Showing 1-25 of 122 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jonathan S. Director of Operations Medical Devices Used the software for: 2+ years ### "Reliable product to support operational efficiency and data consistency" May 6, 2026 5.0 The overall experience has been good. After a few minor bumps early on, we got everything working exactly as we desired. The product works very reliably, and when there is an issue, the support team is quick to respond to your ticket. Pros It creates a seamless data environment by bi-directionally syncing our CRM and ERP systems. This allows for automation of order booking and customer profile creation and eliminates a ton of redundant data entry and chance for errors. Cons Some of the configuration early on was difficult, partially because of the technical asks from our side. Working with the CRM->ERP team proved to be more difficult - understanding that it is the more complicated direction. Make sure your organization has someone with knowledge of your data environment. Review Source JJ Jenna J. Controller Machinery Used the software for: 1-2 years ### "Salesforce/Commercient Sync" July 3, 2025 5.0 The implementation was quick and simple. All of the data that we requested to sync has been connected. Pros It has been a positive change for our business. The best feature is the real-time visibility it gives us into our ERP data directly within Salesforce. The hourly sync ensures our sales and customer service teams always have access to the most current information on invoices, customer accounts, and order history without having to switch between systems. It has improved our workflow efficiency and strengthened collaboration between departments. Cons I dislike that they charge per user, rather than per amount of data being synced. The cost will increase as my user count increases, however I feel that we should be charged as our data increases. Alternatives considered [MuleSoft Anypoint Platform](https://www.capterra.com/p/275022/Anypoint-Platform/) Reason for choosing Commercient SYNC We chose Commercient because it was more cost effective Review Source Response from Commercient July 8, 2025 Thank you so much for your kind review. Jenna! Looking forward to our continued relationship! VR Verified Reviewer Marketing Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Read The Terms Before Proceeding" February 10, 2026 1.0 Overall extremely negative. The onboarding is lengthy and bizarre. While their communication is timely, their overall concern for their customer and level of customer service is poor. Pros Software appears to work, but is time consuming to integrate. We have an unpopular ERP system, and perhaps that is part of the issue. Cons They do not care about the customer, only getting their money. Read your terms thoroughly before proceeding. Their onboarding process involves animated characters describing the process. Might be helpful to some, but my IT manager thought the whole process was so unusual he asked if we should stop earlier on. I wish I listened to him. Now we're locked into an expensive one-year contract they will not let me out of even with understandable reason. Review Source ST Sarah T. Marketing Manager Machinery Used the software for: 2+ years ### "Love it! Commercient Sync Salesforce & Sage " March 11, 2026 5.0 As a customer, I found Commercient to be a valuable tool for synchronizing our accounting system, Sage, with Salesforce objects. This feature has significantly streamlined our workflow by eliminating the need for manual entry of pricing details, which has notably increased our productivity by 32% across all teams at Shepherd. I would like to especially acknowledge the commendable support we received from Beatríz González, who was consistently helpful throughout our project. While there can be challenges in the initial stages of implementation, the overall business growth and team dynamic improvements we've seen with Commercient make it a worthwhile choice for any company seeking to enhance their operations. Pros As a customer, I found Commercient to be a valuable tool for synchronizing our accounting system, Sage, with Salesforce objects. Cons The thing I like least is using the portal for absolutely everything and not being able to reply to emails in my email. The sync implementation process takes a bit of time. Review Source CR Chris R. President Construction Used the software for: 1-2 years ### "Sage Hubspot Sync" March 18, 2026 5.0 I was looking for a way to sync our custom quoting from Sage into our Hubspot CRM, and Commercient made that possible, enabling us to track closure rates and enhance our follow-up process. I was particularly impressed with the dedication and assistance from \[sensitive content hidden\]. While the onboarding does take some time, it ensures a flawless sync and a top-notch experience in the end. If there's ever an issue, a prompt notification is sent and their team is ready to resolve it swiftly. I would definitely recommend Commercient for their excellent service and results. Pros The final product performs flawlessly and customer service was incredible and always there to support me. Cons The onboarding process is a little long and tedious but effective to get us to the finish line. Worth the struggle. Review Source MR MELISSA R. OWNER Wholesale Used the software for: 1-2 years ### "HORRIBLE SERVICE" June 10, 2025 1.0 IT TOOK OVER A YEAR TO IMPLEMENT I PAID FOR PHASE 1 AND 2. AFTER 2 YEARS--I NEVER EVEN GOT TO USE PHASE2. REQUESTED AN ADDITONAL DISCOUNT UPON RENEWAL FOR A YEAR IN ADVANCE. I WAS OVER $100 TO REVIEW THEIR NEW PRODUCTS. DO NOT USE THIS COMPANY Pros THERE IS NOT MUCH TO LIKE. IT TOOK 1 YEAR TO IMPLEMENT AND I HAD TO CONTACT THE \[sensitive content hidden\] OF THE COMPANY TO GET MY ACCOUNT ESCALED TO THE ONLY PERSON IN THE COMPANY THAT COULD ACTUALLY IMPLEMENT THE PROJECT Cons HORRIBLE CUSTOMER SERVICE. HARD TO IMPLEMENT. NOT A US BASED COMPANY. HARD TO COMMUNICATE WITH. NOT FLEXIBLE Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing Commercient SYNC IT WAS THE ONLY CONNECTOR TO SAGE 50 TO HUBSPOT Review Source KE Kepler E. Director of Revenue Operations Consumer Goods Used the software for: 1-2 years ### "Very customizable and affordable" May 14, 2026 5.0 Pros We needed a solution to link our ERP system with our CRM for real-time syncing of opportunities and sales orders, and Commercient proved to be the perfect fit. Vicky from the team truly stood out, guiding us expertly through the setup and onboarding process. I would recommend Commercient for their reasonable pricing and the extensive customizations they offer to meet specific needs. Cons It could sometimes be faster in syncing new products and sales orders to our CRM but otherwise it works well. Review Source ML Mikaela L. CRM Administrator Medical Devices Used the software for: 6-12 months ### "Paving a Path for Data between CRM and ERP" May 1, 2026 4.0 We have appreciated their ability to create an API between out ERP and CRM allowing for there to be data transfers that there have never been. They have also been able to make later modifications based on changes in requirements. Pros They were able to seamlessly create an API connecting the data between our ERP and CRM allowing for there to be data transfers that we have never had before as a company. Cons We had challenges hearing responses from their team and would typically require multiple times reaching out through multiple different methods to get a response/ update on their status. I am also not a huge fan of their ticketing system. Review Source JL John L. Vice President Hospitality Used the software for: 6-12 months ### "Commercient Integration of Shopify e-Commerce with Syspro ERP" May 26, 2026 5.0 Pros Our order entry process needed a boost in efficiency and a reduction in manual entry errors, and Commercient delivered by setting up a synchronization system between our Shopify platform and our Syspro ERP system. The Commercient team, especially \[sensitive content hidden\] , were incredibly helpful throughout the process. I would recommend Commercient to anyone because they are able to familiarize themselves with your systems and synchronize them seamlessly, showing great patience and expertise throughout the process. Cons There were some delays due to licensing issues with certain required modules that were not included in the original scope. Review Source EC Eric C. General Manager Wholesale Used the software for: 1-2 years ### "great sync tool" May 5, 2026 5.0 Pros Our goal was to connect and integrate our CRM with our ERP, and Commercient made this a seamless process. Their service and support team were responsive and always ready to assist during the entire integration process and beyond. I would recommend Commercient because their sync works superbly, providing an essential function that ensures our CRM has the necessary data our sales team needs. Cons initial sync took a long time, sometimes the tool shutsdown and requires restarting the application. Review Source BP Bruce P. VP Marketing Hospitality Used the software for: 2+ years ### "Amazing Team at Commercient" November 8, 2024 5.0 \[sensitive content hidden\] are amzing. These people know their stuff. Pros My experience in working with Commercient has been outstanding. The team there really went the extra mile in dealing with my ERP data and its unique structure. Cons I found that learning their portal took some doing. Review Source Response from Commercient December 10, 2024 Thank you so much for the wonderful review, Bruce! Our team has loved getting to know your business. AC Andrew C. Programmer Machinery Used the software for: 1-2 years ### "Good sync service" August 6, 2024 5.0 Pros Easy to use and good customer service Cons Occasionally there are errors, but their customer service is quick to help Review Source CL Craig L. Technical Inside Sales Oil & Energy Used the software for: 2+ years ### "Great customer service" July 23, 2024 5.0 Very helpful team. The were efficient in solving my problems. Pros The Commercient team was extremely helpful and solved my issues with their dedication and experience. Cons Nothing to report here. I did not have any problems. Review Source NT Nina T. Commercial Administrator Information Technology and Services Used the software for: 2+ years ### "Hubspot - Sage 50" August 31, 2023 5.0 Without Commercient Syncs the business would be at risk with transferring information from one system to another. This could be time delayed and opens us up to risks of errors. It is critical that they sync is accurate and reliable to ensure our data is transferred correctly. It saves us time and is efficient. Pros Commercient Sync allows seamless transfer of data between our CRM and Accounting software. no need for manual communication, it reduces risk of errors, is accurate and time efficient and reliable. Cons If there is a failed or unsuccessful sync for any reason we have to wait until the next day to sync the item again. Review Source KS Kylie S. Director of Business Processes Sporting Goods Used the software for: 6-12 months ### "JD Edwards EnterpriseOne (E1) to Salesforce Integration with Commercient SYNC" January 16, 2023 5.0 Pros SYNC, we were told, was capable of connecting a wide range of ERP and accounting-type systems to CRMs, one of the most popular being Salesforce. Commercient did indeed deliver on this front. We are bringing over a massive amount of data as accounts, sales orders, and products. Commercient was very patient with us as we worked through our desired outcomes and the best path to achieve them. Specifically, the Commercient representative we worked with was very diligent in learning more about the JDE E1 back-end tables to help determine how E1’s data is structured and how it should be loaded.Post Go-Live, Commercient has been very responsive to any inquiries and/or issues we have encountered and quickly resolved them. Overall, the Commercient SYNC solution has saved us a lot of time and improved our success rate in getting the needed data into Salesforce. Though implementation was no doubt complex and required a lot of communication and trust between our team and theirs, the results have been well worth it. Cons Because we do have the technical expertise in-house, it has been frustrating at times that we are reliant on a third-party to maintain our integration, make changes, etc. Commercient, however, has always been quick to respond, which we appreciate. The SYNC tool also created a lot of unnecessary/unused objects in Salesforce for other ERPs they help to integrate into Salesforce, but that we do not use. From a back-end/system administrator perspective, I have not liked all of the superfluous objects littering my objects listing. Review Source cP cedric P. Sales Manager Construction Used the software for: 2+ years ### "Data Sync but the service is the difference " October 13, 2023 5.0 The incorporation of this integration has revolutionized our operations, allowing us to boost the efficiency of our CRM and, consequently, improve our customer service.While Commercial Sync has notably simplified a complex procedure, what distinguishes them is their exceptional customer service. Pros The customer service and follow up stands out to me Cons While there service is great i would prefer to deal with 1 rep to handle our issues Review Source CN Chris N. Manager Wholesale Used the software for: 1-2 years ### "Instrumental Sync for Sage X3 and Salesforce users!" April 20, 2021 5.0 We migrated from Sage 100 to X3 in 2018. Sage X3 can be very complex and difficult to build reports to get the sales data we need. I initially stumbled on Commercient when looking for a solution to integrate our ERP with Salesforce. Safe to say, we have no regrets. Commercient has been instrumental to merging data from X3 to Salesforce. We've built detailed sales reports and living dashboards so our sales team can keep track of order entry, purchase orders to our suppliers, invoices, payments, and commissions on a day to day basis. Using Salesforce standard reports, we've been able to track historical data and better monitor historical sales trends for each salesperson, region, and companywide on a daily, monthly, quarterly, and annual basis. We are currently working to sync X3 Projects and build out a custom project management & budget tracking tools in Salesforce by leveraging the near real time data captured from X3. We've had a few minor issues along the way, but nothing that couldn't be address and/or resolve timely. For an integration software company, Commercient's rates are very reasonable, their support is phenomenal, and the results achieved through their sync have well surpassed our initial expectations. Pros We were most attracted to the idea of leveraging near real time data to build custom dashboards and reports to monitor business development and growth. Commercient was one of the first companies I found and the initial integration/deployment was handled very professionally and timely. Cons There wasn't (and still isn't) anything that comes to mind for cons. Their product and support have been superb! Review Source DM Dennis M. VP Accounting Information Technology and Services Used the software for: 1-2 years ### "Sync Stripe with Sage 100 and stop data entry." March 14, 2024 5.0 A positive experience that reduced our workload and increased our efficiencies. Pros The developers are able to understand the data fields from Stripe and match it to the data field inside our ERP System. Cons Sometimes there was a language barrier between the developers and me. Reason for choosing Commercient SYNC Recommended by SWK Technology our ERP system supporter. Review Source RE Rob E. Director Mining & Metals Used the software for: 2+ years ### "Great help and service from Commercient" March 4, 2023 5.0 We use Commercient to sync our SalesForce and Sage application. The support we receive is always excellent. As a small business we don’t have our own IT team so rely strongly on Commercient for any technical queries we have. We’ve had a few issues but the support team are always on hand with a prompt and efficient service. Pros Since installing this software we have always found it easy to use Cons Sometimes we have technical issues, but we always have good support. Review Source JS James S. MD Wholesale Used the software for: 2+ years ### "Integration with Salesforce" March 13, 2023 5.0 Pros Purchased the integration for our company with multiple sites over the globe. The integration worked well and allowed geographically distant members of staff access to information without having to access the ERP or to take the time of administration staff by requesting reports. Cons The notice period to exit the contract was not clear to me. Review Source BD Biju D. CEO Consumer Goods Used the software for: 6-12 months ### "Sync works" December 15, 2023 5.0 Sales team is top notch and Commercient. Pros We have been using the data Sync for the past 7 months and it appears to be working great! Can't wait for the time to come when more data is added to Salesforce and we will see the Big picture ! Cons None that I can see at the moment Review Source OF Oleg F. Vice President Telecommunications Used the software for: 2+ years ### "Update 3 years after using Commercient for GP -> Zoho sync." June 16, 2023 5.0 Pros UPD: 3 years later, we are giving our sales people tools to better quote products, find opportunities via sales data and answer customer historical sales questions, all in the field. This is all due to our ability to sync our ERP data with our CRM. Cons Just wish I could do more with the tool. Review Source MM Mike M. Graphic Designer Fishery Used the software for: 2+ years ### "Connectivity" March 19, 2024 5.0 Pros The ability to have data accessible when needed specific to internal departments. Cons For what we do, there is not really a downside that I have seen yet. Will update once that has been found. Review Source JD Joseph D. Director Biotechnology Used the software for: 1-2 years ### "Salesforce Integration with NetSuite " June 13, 2021 5.0 Pros We are now synchronizing our ERP (Netsuite) data regularly with Salesforce allowing our senior managers to have real-time data to make key strategic decisions. It has also saved our time to generate comprehensive reports for nearly all the functions of the business. We are already in the discussion to roll out another project with Commercient shortly. Their customer service is great with a quick response. Any issues that came up were solved quickly Cons Our project took just little bit longer than it was supposed to, but in the end, all turned out well. Review Source Leslie S. Vice President Automotive Used the software for: 6-12 months ### "Commercient really came through for us." December 13, 2018 5.0 Having Commercient handle the sync of our data between our CRM software Zendesk Sell and Sage ERM has helped us to be more efficient in tracking and managing our customers and leads. Pros We enjoy not having the need to enter duplicate data in two software platforms Cons It did take some time to work out precisely what kind of syncing frequency we needed but reps accepted our feedback and came up with solutions to resolved these problems quickly. Review Source Response from Commercient December 14, 2018 Hey Leslie, Thank you so much for the review! Similar Products Featured