# Page 3 | Commercient SYNC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Commercient SYNC the right Integration solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151318/Commercient-SYNC/reviews --- Commercient SYNC 4.8 (117) [View alternatives](https://www.capterra.com/p/151318/Commercient-SYNC/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 3 - Reviews of Commercient SYNC ## Showing most helpful reviews Showing 51-75 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CP Chris P. System Admin Non-Profit Organization Management Used the software for: 6-12 months ### "TOOK PAY AND DELIVERED NOTHING" February 19, 2024 1.0 A TOTAL DISASTER .. HEED MY WORDS !!!!!!!!!!!!!!!! Pros HAD TO HIRE ANOTHER COMPANY TO TAKE OVER Cons We were never provided usable data .. THEY REFUSE TO REFUND US Reason for choosing Commercient SYNC THEY ARE PARTNERED WITH SALESFORCE .. I TRUSTED THAT AND GOT BURNED Review Source Kelly Michael S. Director of Digital Transformation Telecommunications Used the software for: 1-2 years ### "Affordable and Reliable Way to Connect CRM and ERP Data" November 11, 2020 5.0 We have enjoyed our CRM (Salesforce) and ERP (Sage) integration thus far. It has saved time for our customer service and sales team while giving our executive management the ability to see comprehensive reports for nearly all functions of the business inside one system. Pros Commercient is very affordable and can accomodate any and all tables/objects passing back and forth between a CRM and ERP. They have many different possibilities when it comes to sync time and how to pass information (one-to-one, one-to-many, etc.) Cons The estimated development/implementation time is vastly understated. Our project took far longer than it was supposed to, but in the end, all turned out well. Review Source Response from Commercient January 13, 2021 Hi Kelly, thank you for the 5 star review! We have enjoyed working with you and are glad to hear your SYNC went well. SB Samantha B. Applications Systems Analyst Industrial Automation Used the software for: 1-2 years ### "Commercient Sync helped elminate repeated entries" March 4, 2020 5.0 It helps eliminate the re-entry of sales information that has already been completed by the sales team. It also reduces the liklihood of mistakes because it is coming straight from Pros It cut down on the number of items that must be entered when transferring sales information from our CRM system (Hubspot) to our ERP system (NetSuite). Cons It is sometimes hard to tell what will cause the syncs to fail. We don't have a guidebook on what not to do as since I was not the individual to set up the sync initially it can be difficult to know what effects changes to our system will have on the Sync. Reason for choosing Commercient SYNC Price was a large part of our choice. Because they offered a solution that solved the one problem we were having, rather than a lot of problems that weren't actually an issue for us, we were able to save a lot of money and cut down on the complexity. Review Source Response from Commercient June 11, 2020 Hey Samantha, Thank you for your five-star review! We are happy to hear that Commercient SYNC for NetSuite and HubSpot was exactly what you needed without all the complexities. We greatly appreciate your feedback and look forward to applying it to our business. Rachael C. Executive Assistant Hospital & Health Care Used the software for: 1-2 years ### "Great!" November 18, 2020 5.0 They are great, really listen to your needs, will explain fully what they are doing every step of the way, and if there are any problems they will work with you to resolve it. Pros The product and integration was very simple. They worked alongside our team to make sure we could understand what was going on at all times. If we do have a question or concern, they are on top of it and will reach out to us quickly. Cons No negatives or improvements needed at the moment Reason for choosing Commercient SYNC Commercient was recommended to our company through our Salesforce representative. Review Source Response from Commercient January 13, 2021 Hi Rachael, thank you for this uplifting review! We have enjoyed working with you. GP Gary P. Regional Sales Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Commercient Sync" February 13, 2023 5.0 I have been very impressed with the level of professionalism and their continuous outreach to make sure things are working as we expect. Pros To be honest, I don't deal much with the physical software but the fact that their sync tool does what it does reliably and at the times it is scheduled makes my life a whole lot easier. Cons I can't think of any real drawbacks to the system. It has performed reliably since the day we employed the tool. Reason for choosing Commercient SYNC This was recommended to us through our third party developer for our Salesforce instance. Having no experience in this realm we relied on our consultants experience and, to date, have not been disappointed Review Source AK Alison K. Principal Management Consulting Used the software for: 1-2 years ### "Excellent Service. Connect to ERP and Drive Revenue! " December 1, 2023 5.0 Excellent customer service. Team was committed to our success and that fact was evident to me and my client. Pros Easy connection to an antiquated, on-prem ERP solution. SYNC gave us the line of site we needed to drive revenue and enhance customer service. We pushed data 4x a day (one way sync) from the ERP to Salesforce. This gave the entire company real-time updates on the status of sales, manufacturing, customer service. Cons I do not have anything negative to say. Review Source Scott G. General Manager Industrial Automation Used the software for: 1-2 years ### "Great Value - ERP Integration" October 18, 2021 4.0 Overall experience is A- Pros It integrates the accounting ledger of our ERP system to Salesforce Cons High cost for live sync is a lot for our small company Review Source NS Nathan S. Director of Operations Printing Used the software for: 6-12 months ### "Great Experience" April 22, 2024 5.0 Pros Commercient has been stellar on the technical side as well as the customer support side when migrating our Quickbooks data to Salesforce. I've enjoyed working with the Commercient team, they've been friendly, helpful, and communicated great. I recommend you work with Commercient! Cons Truthfully there were no downsides, it was a great experience overall! Review Source TU Tj U. Owner Machinery Used the software for: 2+ years ### "Commercient is a very solid tool" January 24, 2022 5.0 Pros We love Commercient! The ability to sync up our extensive product database with Salesforce and Epicor 10 to keep our sales team up to date on our products inventory is amazing. Cons It is a pricy tool, but it is worth the cost as the tool is vital for our success. Review Source BD Biju D. CEO Consumer Goods Used the software for: 6-12 months ### "Sync works" December 15, 2023 5.0 Sales team is top notch and Commercient. Pros We have been using the data Sync for the past 7 months and it appears to be working great! Can't wait for the time to come when more data is added to Salesforce and we will see the Big picture ! Cons None that I can see at the moment Review Source TB Taylor B. Director of Marketing and OpEx Food & Beverages Used the software for: 6-12 months ### "Thank you Commercient!" March 20, 2024 5.0 Pros Daniel and his team were great to work with - it works as expected! Cons It was a bit expensive but seems to be very fair compared to the market price. We would use Commercient again! Review Source OF Oleg F. Vice President Telecommunications Used the software for: 2+ years ### "Update 3 years after using Commercient for GP -> Zoho sync." June 16, 2023 5.0 Pros UPD: 3 years later, we are giving our sales people tools to better quote products, find opportunities via sales data and answer customer historical sales questions, all in the field. This is all due to our ability to sync our ERP data with our CRM. Cons Just wish I could do more with the tool. Review Source CD Cameron D. Systems Integration Manager Packaging and Containers Used the software for: 6-12 months ### "Perfect Solution to Sync Sage X3 with Salesforce" July 1, 2021 5.0 Perfect integration solution and superior customer service Pros We use the Commercient app to Sync Sage X3 to Salesforce. With a highly customized ERP system we were uncertain if we could realize the full potential of Salesforce. The Commercient team proved us wrong. Whilst there have been some challenges in the initial setup, the Commercient team have been responsive, solutions focused and their attention to detail is second to none. From syncing custom fields and creating custom objects in Salesforce the Commercient team have been able to provide the perfect solutions for data transfer. As we increase our use of Salesforce, we will continue to rely on Commercient for our integration needs. Cons Have experienced any negativity in relation to the software Review Source MM Mike M. Graphic Designer Fishery Used the software for: 2+ years ### "Connectivity" March 19, 2024 5.0 Pros The ability to have data accessible when needed specific to internal departments. Cons For what we do, there is not really a downside that I have seen yet. Will update once that has been found. Review Source KM Kim M. General manager Machinery Used the software for: 2+ years ### "Best syncing software I have used" October 21, 2022 5.0 Great service and support Pros makes selling and processing orders easier for our sales team and accounting department Cons the system sometimes fails for no reason. Switched from [eBridge](https://www.capterra.com/p/84688/eBridge-Document-Management/) Ebridge was terrible, terrible product and even worse support Review Source JA Jennifer A. Head of Finance Construction Used the software for: 2+ years ### "Synchronization " December 18, 2019 4.0 We use Commercient to Sync our Sage 50 accounts to Salesforce which enables Salesforce to run in real time enabling our Production team to keep a close eye on project costs recorded in Sage. We have recently enabled phase 2 which is still under development, we are looking forward to the benefits this will bring once up and running. Pros The ease of how it sync's in the background Cons Updates in the accounts software mean the sync no longer works and requires upgrading Review Source Response from Commercient June 11, 2020 Hey Jennifer, Thank you for taking the time to leave us a review! We would love the chance to earn that last star. Thank you for taking the time to participate in a case study: https://www.commercient.com/true-staging-success-story/ JD Joseph D. Director Biotechnology Used the software for: 1-2 years ### "Salesforce Integration with NetSuite " June 13, 2021 5.0 Pros We are now synchronizing our ERP (Netsuite) data regularly with Salesforce allowing our senior managers to have real-time data to make key strategic decisions. It has also saved our time to generate comprehensive reports for nearly all the functions of the business. We are already in the discussion to roll out another project with Commercient shortly. Their customer service is great with a quick response. Any issues that came up were solved quickly Cons Our project took just little bit longer than it was supposed to, but in the end, all turned out well. Review Source TB Todd B. Sales Chemicals Used the software for: 2+ years ### "Excellent deliverables" June 18, 2020 5.0 Very professional and delivered on everything we needed. Commercient was responsive and collaborative. Pros Seemless and reliable integration from our ERP (ProcessPro) to Salesforce. Cons The initial interaction with Commercient was a little rocky, but it was ultimately resolved. The integration itself was excellent. Reason for choosing Commercient SYNC recommended via web search Review Source Response from Commercient August 14, 2020 Hey Todd, thank you for your business and your five-star review! We are so happy to hear you now have seamless integration for ProcessPro and Salesforce. We appreciate the feedback and are working hard on our onboarding experience. We are happy to know ultimately you ended up with an excellent integration! Elodie M. Sales operations & Salesforce Administrator Consumer Electronics Used the software for: 6-12 months ### "Very good products, definitely a plus for our teams " August 21, 2018 5.0 Very good contact with their team, I was always able to reach someone when needed. I wish they had a local team in Quebec though. Pros Allows our reps and teams on the road to have a 360degree view of the customers, they can report on forecasts and quotas vs YTD now thanks to the sync agent from Commercient to Salesforce. This has been a game changer in data management and data accessibility. Cons It requires a good knowledge of both the ERP and the CRM. Review Source Response from Commercient April 3, 2019 Thank you so much for your review and your business! Leslie S. Vice President Automotive Used the software for: 6-12 months ### "Commercient really came through for us." December 13, 2018 5.0 Having Commercient handle the sync of our data between our CRM software Zendesk Sell and Sage ERM has helped us to be more efficient in tracking and managing our customers and leads. Pros We enjoy not having the need to enter duplicate data in two software platforms Cons It did take some time to work out precisely what kind of syncing frequency we needed but reps accepted our feedback and came up with solutions to resolved these problems quickly. Review Source Response from Commercient December 14, 2018 Hey Leslie, Thank you so much for the review! NT Nicole T. Marketing Manager Machinery Used the software for: 2+ years ### "Sage100 Sync to SFDC" August 17, 2020 5.0 Pros The capabilities to view and manipulate data for reporting purposes. Cons The biggest problem we have with this software is that there is a data dump of all of the potential ERP's and their fields populated into Salesforce. So when pulling reports, we find it difficult to determine the exact field to get the accurate data. Reason for choosing Commercient SYNC They were one of the few that offered Sage100 Sync, and they had the most positive reviews. Review Source Response from Commercient January 13, 2021 Hi Nicole, we are glad to hear that your SYNC was successful. Thank you for your review. EG Edward G. Sales Operations Specialist Medical Devices Used the software for: 1-2 years ### "Exactly what we needed" June 3, 2020 5.0 As the Salesforce admin at my organization, I was heavily involved in the selection, implementation, and optimization of the sync specifications from our ERP to our Salesforce instance. Pros Commercient provided the exact needs we were looking for while remianing both cost effective and user-friendly. I cannot highly enough of the excellent customer service we receive. Cons I have not encountered any significant drawbacks. Reason for choosing Commercient SYNC Commercient was able to create a customized synchronization from Epicor, our ERP system, to our Salesforce org allowing our various teams access to customer demographics, sales orders, and invoices, as well as the creation of custom reporting and dashboards. The customer service we receive is timely, accurate, and flexible allowing our organization to easily make adjustments on the fly and remain agile. Review Source Response from Commercient June 10, 2020 Hey Edward, Thank you for your five-star review of Commercient SYNC! We are pleased to hear that you as a Salesforce Admin, find Commercient SYNC for Epicor and Salesforce so valuable! NK Nikitha K. Senior Salesforce Administrator Financial Services Used the software for: 2+ years ### "Excellent Customer Service and Easy solution to sync ERP and Salesforce" June 9, 2021 5.0 Pros Customer Service is excellent and all issues were addressed in a timely manner and the team is very willing to explain the issues and help us get on the right path. Cons We were not informed when there was an upgrade on their end and our sync was broken. But this is fixed by the Support Team in a timely manner Review Source NS Nick S. Sales Manager Retail Used the software for: 2+ years ### "Commercient Sync" March 2, 2021 5.0 The sync has matched all of the data to be the same in our ERP and CRM. It has cut out data entry that we previously had to do making the process smoother and faster. Pros It makes data entry synchronization seamless across our CRM and ERM system. Cons It took a bit long to get the sync configured and operational to our liking. It only syncs unpaid invoices to our CRM from our ERP currently and it would be great if paid invoices also synced. Review Source HJ Hannah J. Marketing Operations Business Supplies and Equipment Used the software for: 1-2 years ### "Responsive Support & Functionality" October 21, 2020 5.0 We were in the process of setting up our first CRM and Commercient was very helpful when working with us to fine tune things during the initial set up. Every time we have needed to make adjustments, they have been there to help us get it done quickly and accurately. Pros Commercient can sync QuickBooks Desktop to HubSpot which was so helpful because a lot of other solutions out there only worked with the online version of QuickBooks. Cons I really don't have any complaints about the Commercient QuickBooks SYNC. Review Source Response from Commercient January 13, 2021 Hi Hannah, thank you for this glowing review. We are thankful to have you as a valued customer and have enjoyed working with you. 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