Who Uses This Software?

Corporate, Enterprise, Government, and SMB. Any company or agency of any size can use ALICE Receptionist.


Average Ratings

26 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $239.00/month
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ALICE Receptionist
  • www.alicereceptionist.com/
  • Founded 2011
  • United States

About ALICE Receptionist

ALICE is the most advanced and complete visitor management solution on the market today. Our extensive product features give ALICE customers more capability than any other technology in the space. Real time communication, securing employees, processing visitors, and displaying content are just some of the features ALICE offers. Find out why more and more large companies and government agencies are choosing ALICE!


ALICE Receptionist Features

  • Alerts/Notifications
  • Badge Management
  • Document Management
  • ID Scan
  • Pre-Registration
  • Registration Management
  • Self Check-in
  • Visitor Tracking
  • Watch List

ALICE Receptionist Reviews Recently Reviewed!


Your Next Receptionist is a Computer

Jun 20, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and provides a positive first impression of the company without the need to hire and train the right person. Also, since it doesn't need breaks, vacations, or sick time, it is always there to great your guests.

Cons: While we really like the idea of the system being triggered by motion, unfortunately our employees go past the system many times everyday triggering it. As a result, we turned off that feature. Also, be aware of ADA accessibility requirements.

Overall: Alice is a virtual receptionist system that eliminates the need to have somebody watch the front door for visitors. In our offices, we don't have a lot of visitors and by nature, receptionists are people who like to communicate with others. Unfortunately, the design of our office space separates them from everybody else, so over time, they leave their desks more and more. Whether the time they are away from the front is warranted or not, the door is left unattended which is both a service and security issue.

Recommendations to other buyers: Great solution for providing a receptionist without the cost and other issues of having a person actually sitting at the front desk. Just make sure you address ADA accessibility requirements.

hey Alice

Oct 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Alice receptionist is just what it claims to be, it is refreshing to buy a product that does what it claims without a lot of add ons required to get the functionality listed in the marketing info.

Cons: She tends to hang on updates from time to time. Not a huge deal but I have to endure the "cute" comments about waking Alice back up.

Overall: Alice has very neatly replaced the live receptionist we lost in the 2008 crash. We went a couple years with a note and a phone but Alice is a much more engaging solution and we have gotten quite a few compliments from visitors.

Vendor Response

by ALICE Receptionist on November 08, 2018

Thank you! We are so pleased that ALICE meets your needs.

Alice at Tozour

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Setup easy. Making necessary adjustments is made easy by their great tech support.

Cons: Didn't like the custom hardware as much. We switched the main unit to a Dell micro PC so in the event of a hardware failure, replacement should be easy.

Overall: Using ALICE at Tozour has eliminated the need for a human receptionist.

Vendor Response

by ALICE Receptionist on October 25, 2018

Thank you so much for your wonderful review! We are so pleased that our support staff was able to assist you with anything you need!

Helps Minimize Wait Time

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that we do not have to have someone staff the front desk which would take time away form other work that could be done. I also like that guests can reach their point of contact directly.

Cons: Occasionally it freezes but a quick restart usually gets it moving again.

Vendor Response

by ALICE Receptionist on November 09, 2018

Thank you for your review and for being a loyal customer! We are glad that ALICE is helping you and your guests.

ALICE Receptionist Review

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The cloud version is easy to update, the tech support is quick to respond to errors and fix them. can even have them make changes for holiday themes on Alice

Cons: there isn't anything i can think of that could be a con of this software.

Overall: would do it again all over

Vendor Response

by ALICE Receptionist on November 09, 2018

Thank you! We love our ALICE holiday themes and out support team is happy to set them up for you.

ALICE Receptionist Review

Oct 09, 2018
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ability to call from a SIP server

Access Custom URL's

Cons: Reporting Capabilities

Check out time not spanning across multiple days

Overall: We have had it for several years now and not had any real issues. It does lack some reporting capabilities that required us to create our own custom web page for checking

Vendor Response

by ALICE Receptionist on November 12, 2018

Thank you for your review! Please let us know how we can continue to help you.

Alice for 5 years now

Oct 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Alice software works well. We are able to customize the screens to show guests what we want.

Cons: The touchscreen system itself ages quickly, we find ourselves rebooting the system very frequently.

Overall: overall, we find Alice quite helpful to our guests.

Vendor Response

by ALICE Receptionist on November 12, 2018

We are so happy to know that ALICE is helping you! Thank you for your loyalty to us and for your review.

Alice Review

Oct 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: When working it did its job effectively and efficiently. It really does replace your front desk.

Cons: The maintenance on this product is a it tricky and may require some external help.

Vendor Response

by ALICE Receptionist on November 12, 2018

Thank you! We are glad to know ALICE is doing her job well. If you do need any extra help, please feel free to contact our support team.

Alice Video Receptionist

Jun 20, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Usually well received, and flexible configuration options makes it versatile to fit many requirements

Cons: Not really a Con but take the time to evaluate every possible use case and plan your deployment

Overall: Fantastic device, reliable, always cheerful, and a delight to use. Efficiently helps visitors with reaching the person they come to see.

Alice our favorite receptionist

Oct 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Alice has been a quick and easy solution for our front lobby area. She allows quick and seemless updates to our staff directory and allows clients to quickly reach engineers as needed in our secure facility

Cons: The fact that alice never changes you can change here language but there is no Holiday Alice others have mention that Alice is behind a blank white background it would be interesting to see her change with the seasons.

Vendor Response

by ALICE Receptionist on October 24, 2018

Thank you so much for reviewing ALICE Receptionist! We are happy to know that ALICE is meeting your virtual receptionist needs. We do have holiday themes for ALICE Receptionist. You can contact Support@ALICEreceptionist.com for more information.

ALICE Review

Oct 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer Service & Support

Ability to set configurations ourselves

Language options

Lync Integration availability

Cons: No ability to "chat" with people. Phone calls for dynamic interaction or email notifications

Overall: This has reduced the time our receptionists interact with guests.

We actually have reporting available for our visitor login now.

Vendor Response

by ALICE Receptionist on November 08, 2018

Thank you for reviewing ALICE Receptionist! We do have phone call options. Please contact our support team for more information.

Alice Receptionist

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use, customer support, visibility and perception

Cons: needs GUI upgrade, hard to scroll through all the screens, sort and search feature

Overall: no need for a receptionist, security

Vendor Response

by ALICE Receptionist on November 16, 2018

Thank you for reviewing ALICE Receptionist! We value your loyalty and are happy to be working with you.

Alice Receptionist

Oct 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This software easily replaces a front desk. It is very simple to use.

Cons: When its not working tech support is a must.

Vendor Response

by ALICE Receptionist on November 12, 2018

Our support team is always happy to help with any issues that arise. Thank you for your review and customer loyalty!

Capterra loader

Alice Saved Us $$$

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great support. Setup everything for us and checks in.

Cons: Manual updates and no wireless option at the time.

Overall: Been 2 years now and still going strong.

Vendor Response

by ALICE Receptionist on November 08, 2018

Thank you for being a loyal customer!

Awesome Company

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and administration, very customizable.

Cons: N/A

Overall: This company is awesome there customer service is top notch.

ALICE Receptionist - 5 STARS!

Jun 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works without needing much attention. ALICE never takes a sick day and doesn't complain about needing higher pay or more vacation time. Always greets everyone with a smile.

Cons: Crashes occasionally and has to be restarted, but even this isn't a big deal.

Overall: Exactly what we were looking for. Very easy to set-up, great support; meets all of our operational needs.

Recommendations to other buyers: If you're looking to avoid hiring a full-time receptionist, as we were, this is absolutely the way to go.

Capterra loader

Alice Receptionist

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It works. Easy to configure, lots of options. Up-time of service is great.

Cons: It runs on Windows... Every couple of months it needs a reboot.

Overall: We reconfigured our space and the elevator dumps into a locked vestibule where nobody sits. Visitors can easily call our receptionist with the tap of a button and be let in.

Vendor Response

by ALICE Receptionist on November 08, 2018

It's great to hear that ALICE is easy to use! Thank you for your review!

Incredible product, great support!

Jun 21, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There's a lot of features like being able to display a web page, meetings, video and pictures. It's very interractive and the cloud-based setup it relatively easy. We had a lot of support for the initial setup and for all the questions we could have along the way.

Cons: So far, we didn't find any. We had some issues with some menus translation but we had help with Alice support to make it work just fine.

Overall: We installed the product in our main building entrance to help visitors since we have multiple tenants. The system is very easy to use, all the visitors can reach their party quickly and don't have to knock or ask their way inside the building.

Recommendations to other buyers: It's a good idea to put the system behind a firewall since it's a Windows PC working behind.

Constant bugs and poor customer support

Apr 29, 2018
1/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: When it's working all is fine, which is rarely, the problem is that you have limited licences on set up and it's not made easy to purchase these or to renew them after their expiry

Cons: Constantly have to check the system is working, high purchase cost, ongoing licence costs and extra costs for purchasing more licenses, customer support is very poor and system is full of bugs

Vendor Response

by ALICE Receptionist on July 12, 2018

Hello David,

We are sorry that your experience has not been exceptional. We do not have customers reporting issues like you are stating. We also have no reported issues with our customer support team. We would love the opportunity to make your experience better. Please feel free to contact the ALICE support team to address what issues you are experiencing.

Thank you.

Alice Revire Livong 2018

Oct 02, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Ability to contact and Overall other employees. The fact that it accommodates many languages. Camera aspect.

Cons: It is slow, basically Overall just a pc flipped sideways. Does not have a function to lock and unlock doors. Would be helpful f you had the option to swivel the screen.

Overall: Overall I don't feel like Alice is getting used to its full potential. Many people by pass the service and head straight into the office. How can we encourage more people to use her as a check-in point.

Vendor Response

by ALICE Receptionist on October 24, 2018

Thank you for your review! If you contact Support@ALICEreceptionist.com, we can take a look into your unit's speed and motion detection. We would love for ALICE to meet all your virtual receptionist needs.

Not in digital front end

Oct 02, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to call phones from interface. Easy to find users in directory list.

Cons: Old looking interface. No updates or new functionallity in years. Needs heavy CPU and GPU to be used, which forces you to buy expensive hardware and limited hardware possibilites.

Overall: Using it as a interactive door bell and works OK for that purpose. I would have hoped nicer and smoother interface (no updates in 3 years). The system "Envoy" is taking over and we are looking at exchanging Alice because of unmodern interface and also too expensive in comparsion.

Vendor Response

by ALICE Receptionist on November 08, 2018

Thank you for your review of ALICE Receptionist. We have had some new updates and the interface is customize-able. Please reach out to our support team with any requests you might have for updating the UI.

When Alice makes sense

Oct 06, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Alice can be customized to meet virtually any need.

Cons: Runs on older version of Windows, occasionally crashes and for security reasons we had to set it up on a separate VLAN.

Overall: Solid company, and solid support.

Vendor Response

by ALICE Receptionist on November 12, 2018

Thank you for your review! We do run on the newest version of Windows. If you need help updating, please contact our support team.

Easy to configure and use

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to configure

Easy to use

Great interface

Cons: There's nothing I did not like about the software

Vendor Response

by ALICE Receptionist on November 09, 2018

Thank you for the glowing review! We are happy to know you find the software easy to use and configure!

ALICE Receptionist

Oct 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most is the advanced visitor management this software offers. It's the most advanced in my opinion!

Cons: The cost isn't bad, but it could definitely be better.

Capterra loader

A great asset to have to any business

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -having a virtual receptionist saves me money since I dont have to pay someone by the hour for the task

-convenient

-professional

Cons: -Nothing so far, overall my experience has been pretty good with them

-If there were an option for smaller businesses to have a reduced rate it would be preferred

Great Receptionist software

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, responsive and filled with great features

Cons: Getting the customised files in the right place.

Vendor Response

by ALICE Receptionist on November 12, 2018

Thank you for your review! Our support team is always happy to help get everything set up perfectly for our customers. Please let us know if we can help.