--- title: "ALICE Receptionist Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ALICE Receptionist Software - reviews, pricing plans, popular comparisons to other Visitor Management products and more." source_url: "https://www.capterra.com/p/151331/ALICE-Receptionist/" page_type: "product" language: "en" --- # ALICE Receptionist Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ALICE Receptionist ## What is ALICE Receptionist? ALICE Receptionist is the most advanced full-service Visitor Management and Lobby automation solution available. ALICE receptionist uses A.I. video avatars to greet guests when they arrive in your building, provide instructions throughout the check-in process and enable guests using the ALICE kiosk to engage with your employees in live 2-way audio and video conversations. Contact us to learn how ALICE Receptionist can automate and elevate the visitor experience for your building today! ## What is ALICE Receptionist used for? [Visitor Management](https://www.capterra.com/visitor-management-software/) Top alternative Featured Overall rating Based on 39 user reviews Reviews sentiment Positive 95% Neutral 3% Negative 3% Starting price $299 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ALICE Receptionist?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.alicereceptionist.com/&name=ALICE Receptionist) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ALICE Receptionist 4.5 (39) VS. [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price $299 Flat Rate, Per Month Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (39) Ease Of Use 4.5 (708) Value For Money 4.3 (33) Value For Money 4.2 (578) Customer Service 4.6 (34) Customer Service 4.3 (644) ## ALICE Receptionist alternatives [4.4 (369)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (662)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.6 (128)](https://www.capterra.com/p/162807/zHealthEHR/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.9 (185)](https://www.capterra.com/p/141960/ChiroSpring/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151331/ALICE-Receptionist/alternatives/) ## FAQs about ALICE Receptionist Overview ### Which roles and teams benefit most from ALICE Receptionist? ALICE Receptionist is most used by IT leaders, operations teams, and front-office administrators who need secure, efficient visitor management. IT managers oversee setup, integrations, and access controls, while operations and finance leaders streamline check-ins, compliance, and site workflows. Administrative, HR, and executive support staff use it to greet guests and notify hosts quickly. Answer based on 39 reviews Overview ### What company size and industries is ALICE Receptionist built for? ALICE Receptionist is built mainly for small businesses, which make up 62% of reviewers, especially in real estate at 14%. It also serves corporate offices, enterprises, and government organizations, with additional use in financial services at 11% and consumer goods at 8%, primarily for visitor management in lobbies and satellite locations. Answer based on 39 reviews Features and Usability ### What are the key features of ALICE Receptionist? ALICE Receptionist offers visitor management and registration, self check-in/check-out, badge management, ID scanning, and identity verification. It also includes access controls/permissions, watch list monitoring, alerts/notifications, real-time reporting, customizable branding and forms, mobile access, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? ALICE Receptionist starts at $299 per month for the Basic plan, with Premium at $399 per month and Enterprise at $499 per month. A free trial is available. Annual upfront pricing can reduce costs to $2,870, $3,830, or $4,790, depending on the plan. Answer based on 7 reviews Integrations ### Which third-party tools and platforms does ALICE Receptionist integrate with? ALICE Receptionist integrates with 8 third-party tools for communication and productivity, including Zultys MX System, 3CX, Tpad PBX, Microsoft Outlook, Microsoft 365, Microsoft Azure, Google Calendar, Slack, and Skype for Business. These integrations cover phone systems, scheduling, email, and team messaging. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does ALICE Receptionist offer? ALICE Receptionist provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation and videos give teams self-paced reference material for setup and product learning. Getting Started and Support ### What customer support options does ALICE Receptionist offer? ALICE Receptionist offers email/help desk, FAQ/forum, phone support, 24/7 live rep, and chat. Users describe support as mixed: some report quick, helpful tech assistance for setup and fixes, while others say support can be poor when bugs appear and the system needs frequent attention. Answer based on 5 reviews ## Features AI summary Based on 1,309 Visitor Management reviews Capterra data shows that buyers of visitor management software rank the following features as their top priorities: - **Self Check-In/Check-Out** (**44%** of reviewers rated this feature as critical) - **Mobile Access** (**44%**) - **Access Controls/Permissions** (**40%**) ALICE Receptionist supports all three features reviewers rate most highly: **Self Check-In/Check-Out**, **Mobile Access**, and **Access Controls/Permissions**. Together, these capabilities help businesses manage visitor flow more efficiently, give staff flexible access from mobile devices, and maintain tighter control over who can enter specific areas, allowing teams to improve front-desk operations, security, and the overall visitor experience. Self Check-In/Check-Out 4.6 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Check-in and out via a mobile device or kiosk Mobile Access 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Visitor Tracking 4.3 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Track visitors and purpose of visits Registration Management 4.4 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Alerts/Notifications 4.6 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Contact Management 4.1 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Manage, organize, and store contact information ALICE Receptionist 30 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Badge Management: Create, manage, and print wearable badges - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable User Interface: Design, modify, and organize how content is displayed on a system interface - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - ID Scanning: Scan and validate an ID barcode - Identity Verification: Validating the identity of an individual or entity through verification of personal information or credentials - kiosk: Touch-screen device allowing patients and customers to do self-check-in and pay with credit or debit cards for free - Mobile Access: Access software remotely via mobile devices - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Onsite Registration: In-person, onsite registration - Patient Scheduling: Book and manage patient appointments and follow-ups - Pre-Registration: Manage the pre-registration process - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Profiles: Profiles of users providing basic information - Visitor Tracking: Track visitors and purpose of visits - Watch List: View and track activity related to an individual, transaction, etc. --- Features 4.4 (39) 4.4 Based on 39 reviews ## Pricing Value for money 4.3 (33) Free Trial [View pricing plan details](https://www.capterra.com/p/151331/ALICE-Receptionist/pricing/) Basic $299.00 Flat Rate,Per Month It includes: - Cloud Administration - Cloud Communications Service - Company & Employee Directory - Corporate Branding - Support Premium $399.00 Flat Rate,Per Month It includes: - Advanced Integrations - Call Features - Cloud Administration - Cloud Communications Service - Company & Employee Directory - Corporate Branding - Multilingual - Security - Support Enterprise $499.00 Flat Rate,Per Month It includes: - Building Events Listing - Call Features - Cloud Administration - Cloud Communications Service - Company & Employee Directory - Corporate Branding - Enterprise Integrations - Integrations - Local Administration and Storage - Multilingual - Security - Support - Visitor Check in/Out & Badge Printing Value for money 4.3 (33) 4.3 Based on 33 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ 3CX](https://www.capterra.com/p/158704/3CX/) ## Support, customer service and training options Customer Service 4.6 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (34) 4.6 Based on 34 reviews ## User reviews Overall rating 4.5 Based on 39 reviews Filter by rating 5(25) 4(12) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent MT Mabry T. Marketing Manager Real Estate ### "Elevated contact-free greeting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2022 It has been great! We've had positive feedback from all who interact with ALICE. Pros We have thoroughly enjoyed the ease of use for clients, staff, and administrators. Cons The back-office account is a little slow, but I hear changes are coming to that in 2023. Alternatives considered [Envoy](https://www.capterra.com/p/143721/Envoy/) [The Receptionist for iPad](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/) Reasons for choosing ALICE Receptionist We sought a reception Kiosk that was substantial and could easily catch the attention of anyone entering our office. Additionally, we had a design idea in mind prior to selecting a virtual receptionist. The customization capabilities of ALICE were able to create what we had in mind perfectly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 24, 2022 Thank you for the review! MH Michele H. Vice-President Real Estate ### "Alice review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2022 Pros The ability to customize ALICE for our specific needs to transform our lobby into a self-contained, welcoming and safe place to interact with our staff throughout the building without having a person in this area. Cons Since this is a new way to welcome customers to our business and not familiar to them, it will take some time for them to understand and embrace this new technology. Reasons for choosing ALICE Receptionist The flexibility and customizable features was the biggest consideration that sold us on ALICE vs. other products that we researched. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 22, 2022 Thank you for the review! TJ Travis J. Vice President & General Counsel Real Estate ### "7+ Year ALICE User" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 19, 2022 ALICE never takes vacation, and is much more cost effective than having a separate employee in the lobby just to greet our occasional guests and accept package deliveries. Overall its been a good experience with a few expected kinks that come along with new technology. Pros It allows us to utilize all our personnel more efficiently by not having someone constantly in the lobby. The system pages whomever a visitor is there to see, and then each employee can retrieve their visitor accordingly. It also prevents unwanted guests from wandering into the halls of our office space as was the case before. The security aspects are great when combined with a secure locked door between your office space and the ALICE location. Cons Integration with a phone system was difficult. I recommend integration with computers, meaning all users need to have a mic and webcam at their desktops. When we implemented the system 7 years ago, that was not as common as it is today. We are looking forward to how our newest system works in this manner. Reasons for choosing ALICE Receptionist We have a secure lobby and rather than employ someone full time to sit in a locked lobby away from our other office operations, we discovered the ALICE Receptionist system. We've used it successfully for over 7 years now and are currently installing our second unit. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 22, 2022 Thank you for the review and your long-term partnership with ALICE! JB James B. Strategic Account Manager Defense & Space ### "GreenSource Fabrication" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 16, 2022 The system functions as advertised and is a cost savings SAAS system. Pros Self check in with DoD, State Department, ITAR prescreening and vetting visitors Cons The scanner disconnects too often and we have to reboot. It is waaaay better than a year ago, but still goes off-line for no apparent reason. Reasons for choosing ALICE Receptionist The WinTech Team was very supportive and did a great job highlighting feature that were particularly beneficial to us in our industry. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 17, 2022 Thank you, James! We are glad to hear about the team's support and that ALICE is providing a benefit for your business. CG Cree G. Utility Application Services Manager Utilities ### "Lobby Changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 15, 2022 Pros The user interface is easy to maneuver and very configurable. Cons Our lobby has too much movement for the motion sensing capabilities. Would love to get this dialed in. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 16, 2022 Thank you for the review! Our team will be reviewing the details internally. AR Alyssa R. Executive Assistant Financial Services ### "We have really enjoyed so far!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 14, 2022 We were able to eliminate a position that was always hard for us to fill and keep! People who have come in have loved it, we have great feedback! Pros We are fairly new but we are really enjoying our Alice Receptionist. It is a great alternitive to having someone greet our guests and gives a WOW factor when someone walks in to our office. Easy to use! Cons Until we adjusted the settings, it was going off too much everytime someone walked by. We adjusted it and it is much better! Reasons for choosing ALICE Receptionist This was the only one we demoed. It might all of our needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 15, 2022 Thank you, Alyssa! We appreciate the great review. BP Brittany P. Regional Marketing Coordinator Financial Services ### "EASY: Purchase, Setup, Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2022 When we first found ALICE they were incredibly quick and responsive to get back to us, got us all of our options, once we decided or order was placed and quickly produced. The follow up even after our purchase has been awesome! They are quick to answer any questions we have and even overnighted some extra bolts. Pros The setup was super easy and the directory is simple and clean. Cons Nothing that they can change but internally we are working on a solution for the cords. Reasons for choosing ALICE Receptionist The price was great and the response was even better! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 15, 2022 Thanks for the great review, Brittany! We are so glad to hear about your experience with the team and ALICE. SS Scott S. Director Supply Chain Medical Practice ### "Pathology Resource Network" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 14, 2022 So far so good Pros The best part of this software is that is very user friendly Cons I have not found anything a\\bout this software that I do not like so far Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 15, 2022 Thank you, Scott! We appreciate the review and are glad to hear ALICE has been working well for your business. CW Colton W. Business Development Manager Financial Services ### "Remote reception to save money on employment costs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 10, 2022 People are quite impressed with an electronic reception, so it has a good bit of "Wow factor" to it. One disappointing thing (that really doesn't have anything to do with ALICE itself), is that we have a very hard/flat reception room, so everything echoes. Even after installing sound dampening it was hard to hear clients and for them to hear us. I suggest making sure that your reception area is built to dampen sound, otherwise you may experience the same frustrations that we have encountered.The ALICE team was very good in helping us reduce some of this, also suggesting an improved microphone which we installed. Pros This was impactful for us because we were able to cut the costs of an entire reception. ALICE serves its job well and provides a fairly easy start-to-finish solution for clients to reach the people they are wanting to get ahold of when they enter the building. Cons The calls have a small delay when connecting to our phone system. That being said, it may very well be because we are using ZOOM phone service, but there is an audible delay between the client and the person answering the ALICE phone. You might be starting your sentence to realize someone else is already talking over you. Otherwise there are no cons that came to mind for this software. Keep that small detail in mind when choosing to set up this service. It's still very workable, though. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 14, 2022 Thank you for the review, Colton! CC Carrie C. President Financial Services ### "Saving money and adding security. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 7, 2022 ALICE Receptionist provides me the ability to reduce the costs of having 2 receptionist and provides a level of security to access our companies. Pros Integration of the product was handled with qualified professionals. They were able to make all requests happen and in a timely fashion. It is easy to use, but if it was not they are only an email or phone call away. Cons The software does require some programming knowledge. The surface level options do not provide you access to all features of the program. Reasons for choosing ALICE Receptionist ALICE Receptionist was cost effective and provided the necessary features we were seeking. Although we are not using the entire system at this time, we know it is there should we need it in the future. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 9, 2022 Thank you, Carrie! It is a pleasure working with you and we appreciate the review! [View all Reviews](https://www.capterra.com/p/151331/ALICE-Receptionist/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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