---
title: "ALICE Receptionist Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is ALICE Receptionist the right Visitor Management solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/151331/ALICE-Receptionist/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-10-19"
---

ALICE Receptionist

4.5 (39)

[View alternatives](https://www.capterra.com/p/151331/ALICE-Receptionist/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 19th, 2026

# Reviews of ALICE Receptionist

Ease of use

4.4

Customer Service

4.6

## Pros and Cons in Reviews

MH

Michele H

Vice-PresidentReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months.

“The ability to customize ALICE for our specific needs to transform our lobby into a self-contained, welcoming and safe place to interact with our staff throughout the building without having a person in this area.“

November 20, 2022

TJ

Travis J

Vice President & General CounselReal Estate, 11 - 50 employeesUsed the software for: More than 2 years.

“ALICE never takes vacation, and is much more cost effective than having a separate employee in the lobby just to greet our occasional guests and accept package deliveries. “

November 19, 2022

CW

Colton W

Business Development ManagerFinancial Services, 11 - 50 employeesUsed the software for: 6-12 months.

“This was impactful for us because we were able to cut the costs of an entire reception.“

November 10, 2022

ES

Erin S

Business Operations ManagerGovernment Administration, 51 - 200 employeesUsed the software for: Less than 6 months.

“This has allowed us to keep staff out of the open lobby and improve security for our office.“

May 11, 2021

## Showing most helpful reviews

Showing 1-25 of 39 available reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Karley H.  
Independent Business Owner

### "A great asset to have to any business"

May 15, 2018

5.0

Pros

\-having a virtual receptionist saves me money since I dont have to pay someone by the hour for the task -convenient -professional

Cons

\-Nothing so far, overall my experience has been pretty good with them -If there were an option for smaller businesses to have a reduced rate it would be preferred

Review Source

R

Reviewer  
President  
Used the software for: Less than 1 year

### "Saving money and adding security. "

November 9, 2022

5.0

ALICE Receptionist provides me the ability to reduce the costs of having 2 receptionist and provides a level of security to access our companies.

Pros

Integration of the product was handled with qualified professionals. They were able to make all requests happen and in a timely fashion. It is easy to use, but if it was not they are only an email or phone call away.

Cons

The software does require some programming knowledge. The surface level options do not provide you access to all features of the program.

Review Source

R

Reviewer  
Digital Strategy IT  
Used the software for: 3-5 years

### "Not in digital front end"

October 11, 2018

3.0

Using it as a interactive door bell and works OK for that purpose. I would have hoped nicer and smoother interface (no updates in 3 years). The system "Envoy" is taking over and we are looking at exchanging Alice because of unmodern interface and also too expensive in comparsion.

Pros

Easy to call phones from interface. Easy to find users in directory list.

Cons

Old looking interface. No updates or new functionallity in years. Needs heavy CPU and GPU to be used, which forces you to buy expensive hardware and limited hardware possibilites.

Review Source

R

Reviewer  
SVP, HR & Training  
Used the software for: Less than 1 year

### "Your Next Receptionist is a Computer"

June 23, 2016

5.0

Alice is a virtual receptionist system that eliminates the need to have somebody watch the front door for visitors. In our offices, we don't have a lot of visitors and by nature, receptionists are people who like to communicate with others. Unfortunately, the design of our office space separates them from everybody else, so over time, they leave their desks more and more. Whether the time they are away from the front is warranted or not, the door is left unattended which is both a service and security issue.

Pros

Easy to use and provides a positive first impression of the company without the need to hire and train the right person. Also, since it doesn't need breaks, vacations, or sick time, it is always there to great your guests.

Cons

While we really like the idea of the system being triggered by motion, unfortunately our employees go past the system many times everyday triggering it. As a result, we turned off that feature. Also, be aware of ADA accessibility requirements.

Review Source

R

Reviewer  
sys admin  
Used the software for: 3-5 years

### "hey Alice"

October 8, 2018

5.0

Alice has very neatly replaced the live receptionist we lost in the 2008 crash. We went a couple years with a note and a phone but Alice is a much more engaging solution and we have gotten quite a few compliments from visitors.

Pros

Alice receptionist is just what it claims to be, it is refreshing to buy a product that does what it claims without a lot of add ons required to get the functionality listed in the marketing info.

Cons

She tends to hang on updates from time to time. Not a huge deal but I have to endure the "cute" comments about waking Alice back up.

Review Source

R

Reviewer  
Vice-President  
Used the software for: Less than 1 year

### "Alice review"

November 22, 2022

5.0

Pros

The ability to customize ALICE for our specific needs to transform our lobby into a self-contained, welcoming and safe place to interact with our staff throughout the building without having a person in this area.

Cons

Since this is a new way to welcome customers to our business and not familiar to them, it will take some time for them to understand and embrace this new technology.

Review Source

R

Reviewer  
Senior Manager Supply Chain Operations EMEA  
Used the software for: 3-5 years

### "Good alternative to normal reception"

November 9, 2022

4.0

Overall Alice is a very useful part of our Reception solution.

Pros

Easy to use and self explaining. Telephone function is perfect.

Cons

N/a

Review Source

RS

Robert S.  
Engineer  
Used the software for: 3-5 years

### "Alice our favorite receptionist"

October 9, 2018

5.0

Pros

Alice has been a quick and easy solution for our front lobby area. She allows quick and seemless updates to our staff directory and allows clients to quickly reach engineers as needed in our secure facility

Cons

The fact that alice never changes you can change here language but there is no Holiday Alice others have mention that Alice is behind a blank white background it would be interesting to see her change with the seasons.

Review Source

R

Reviewer  
Business Operations Manager  
Used the software for: Less than 1 year

### "Alice is easy to use and helps improve safety to staff"

May 17, 2021

5.0

ALICE makes the whole visitor to the building experience better for all! It helps us narrow down their needs quicker and allows us still welcome in person guests while not having to take shifts in the lobby watching for the door. A life changer!

Pros

Having Alice in our business lobby has helped improve our customer service. We are able to safely respond to visitors at the door and can even speak to them over the screen to help direct them on where they need to go. The video prompt on the Alice screen helps direct the visitor to best assist them. This has allowed us to keep staff out of the open lobby and improve security for our office.

Cons

The only real negative is that our kiosk is in a vestibule - unless we choose an upgrade and factor in future configuration costs, we cannot unlock our doors to let the visitor in. We must still go out and provide them access to the building.

Review Source

R

Reviewer  
I.T. Manager  
Used the software for: 3-5 years

### "Alice at Tozour"

October 11, 2018

5.0

Using ALICE at Tozour has eliminated the need for a human receptionist.

Pros

Setup easy. Making necessary adjustments is made easy by their great tech support.

Cons

Didn't like the custom hardware as much. We switched the main unit to a Dell micro PC so in the event of a hardware failure, replacement should be easy.

Review Source

R

Reviewer  
Systems Analyst  
Used the software for: 3-5 years

### "Awesome Company"

August 13, 2018

5.0

This company is awesome there customer service is top notch.

Pros

The ease of use and administration, very customizable.

Cons

N/A

Review Source

EL

Eric L.  
Operations Manager  
Used the software for: Less than 1 year

### "Incredible product, great support!"

June 24, 2016

5.0

We installed the product in our main building entrance to help visitors since we have multiple tenants. The system is very easy to use, all the visitors can reach their party quickly and don't have to knock or ask their way inside the building.

Pros

There's a lot of features like being able to display a web page, meetings, video and pictures. It's very interractive and the cloud-based setup it relatively easy. We had a lot of support for the initial setup and for all the questions we could have along the way.

Cons

So far, we didn't find any. We had some issues with some menus translation but we had help with Alice support to make it work just fine.

Review Source

R

Reviewer  
IT Manager  
Used the software for: Less than 1 year

### "Easy to configure and use"

October 8, 2018

5.0

Pros

Easy to configure Easy to use Great interface

Cons

There's nothing I did not like about the software

Review Source

R

Reviewer  
Business Development Manager  
Used the software for: Less than 1 year

### "Remote reception to save money on employment costs"

November 14, 2022

5.0

People are quite impressed with an electronic reception, so it has a good bit of "Wow factor" to it. One disappointing thing (that really doesn't have anything to do with ALICE itself), is that we have a very hard/flat reception room, so everything echoes. Even after installing sound dampening it was hard to hear clients and for them to hear us. I suggest making sure that your reception area is built to dampen sound, otherwise you may experience the same frustrations that we have encountered.The ALICE team was very good in helping us reduce some of this, also suggesting an improved microphone which we installed.

Pros

This was impactful for us because we were able to cut the costs of an entire reception. ALICE serves its job well and provides a fairly easy start-to-finish solution for clients to reach the people they are wanting to get ahold of when they enter the building.

Cons

The calls have a small delay when connecting to our phone system. That being said, it may very well be because we are using ZOOM phone service, but there is an audible delay between the client and the person answering the ALICE phone. You might be starting your sentence to realize someone else is already talking over you. Otherwise there are no cons that came to mind for this software. Keep that small detail in mind when choosing to set up this service. It's still very workable, though.

Review Source

R

Reviewer  
Strategic Account Manager  
Used the software for: 3-5 years

### "GreenSource Fabrication"

November 17, 2022

4.0

The system functions as advertised and is a cost savings SAAS system.

Pros

Self check in with DoD, State Department, ITAR prescreening and vetting visitors

Cons

The scanner disconnects too often and we have to reboot. It is waaaay better than a year ago, but still goes off-line for no apparent reason.

Review Source

R

Reviewer  
Vice President & General Counsel  
Used the software for: 3-5 years

### "7+ Year ALICE User"

November 22, 2022

4.0

ALICE never takes vacation, and is much more cost effective than having a separate employee in the lobby just to greet our occasional guests and accept package deliveries. Overall its been a good experience with a few expected kinks that come along with new technology.

Pros

It allows us to utilize all our personnel more efficiently by not having someone constantly in the lobby. The system pages whomever a visitor is there to see, and then each employee can retrieve their visitor accordingly. It also prevents unwanted guests from wandering into the halls of our office space as was the case before. The security aspects are great when combined with a secure locked door between your office space and the ALICE location.

Cons

Integration with a phone system was difficult. I recommend integration with computers, meaning all users need to have a mic and webcam at their desktops. When we implemented the system 7 years ago, that was not as common as it is today. We are looking forward to how our newest system works in this manner.

Review Source

VR

Verified Reviewer  
Network Analyst  
Used the software for: 3-5 years

### "ALICE Receptionist Review"

October 12, 2018

4.0

We have had it for several years now and not had any real issues. It does lack some reporting capabilities that required us to create our own custom web page for checking

Pros

Ability to call from a SIP server Access Custom URL's

Cons

Reporting Capabilities Check out time not spanning across multiple days

Review Source

R

Reviewer  
Executive Assistant  
Used the software for: Less than 1 year

### "We have really enjoyed so far!"

November 15, 2022

5.0

We were able to eliminate a position that was always hard for us to fill and keep! People who have come in have loved it, we have great feedback!

Pros

We are fairly new but we are really enjoying our Alice Receptionist. It is a great alternitive to having someone greet our guests and gives a WOW factor when someone walks in to our office. Easy to use!

Cons

Until we adjusted the settings, it was going off too much everytime someone walked by. We adjusted it and it is much better!

Review Source

R

Reviewer  
Regional Marketing Coordinator  
Used the software for: Less than 1 year

### "EASY: Purchase, Setup, Operations"

November 15, 2022

5.0

When we first found ALICE they were incredibly quick and responsive to get back to us, got us all of our options, once we decided or order was placed and quickly produced. The follow up even after our purchase has been awesome! They are quick to answer any questions we have and even overnighted some extra bolts.

Pros

The setup was super easy and the directory is simple and clean.

Cons

Nothing that they can change but internally we are working on a solution for the cords.

Review Source

R

Reviewer  
Marketing Manager  
Used the software for: Less than 1 year

### "Elevated contact-free greeting"

November 24, 2022

5.0

It has been great! We've had positive feedback from all who interact with ALICE.

Pros

We have thoroughly enjoyed the ease of use for clients, staff, and administrators.

Cons

The back-office account is a little slow, but I hear changes are coming to that in 2023.

Review Source

Joseph L.  
IT Manager  
Used the software for: 3-5 years

### "Alice Saved Us $$$"

October 8, 2018

5.0

Been 2 years now and still going strong.

Pros

Great support. Setup everything for us and checks in.

Cons

Manual updates and no wireless option at the time.

Review Source

R

Reviewer  
IT Litigation Support Analyst  
Used the software for: 3-5 years

### "Alice Receptionist"

October 8, 2018

4.0

We reconfigured our space and the elevator dumps into a locked vestibule where nobody sits. Visitors can easily call our receptionist with the tap of a button and be let in.

Pros

It works. Easy to configure, lots of options. Up-time of service is great.

Cons

It runs on Windows... Every couple of months it needs a reboot.

Review Source

R

Reviewer  
Operations Manager  
Used the software for: 1-3 years

### "Constant bugs and poor customer support "

May 1, 2018

1.0

Pros

When it's working all is fine, which is rarely, the problem is that you have limited licences on set up and it's not made easy to purchase these or to renew them after their expiry

Cons

Constantly have to check the system is working, high purchase cost, ongoing licence costs and extra costs for purchasing more licenses, customer support is very poor and system is full of bugs

Review Source

R

Reviewer  
Administrative Assistant  
Used the software for: 3-5 years

### "Helps Minimize Wait Time"

October 8, 2018

5.0

Pros

I love that we do not have to have someone staff the front desk which would take time away form other work that could be done. I also like that guests can reach their point of contact directly.

Cons

Occasionally it freezes but a quick restart usually gets it moving again.

Review Source

GB

Greg B.  
IT Director  
Used the software for: 3-5 years

### "ALICE Receptionist Review"

October 8, 2018

5.0

would do it again all over

Pros

The cloud version is easy to update, the tech support is quick to respond to errors and fix them. can even have them make changes for holiday themes on Alice

Cons

there isn't anything i can think of that could be a con of this software.

Review Source

Similar Products

Featured