Track It Forward

Volunteer Time Tracking

5 / 5 22 reviews

Who Uses This Software?

Nonprofits, schools, churches and other organizations that want an easy and bulletproof solution for their volunteers to track time against requirements, signup for events and have access to reports.


Average Ratings

22 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
    See pricing details
  • Pricing Details
    Additional $15 for every +100 users
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Track It Forward
  • www.trackitforward.com/
  • Founded 2009
  • United States

About Volunteer Time Tracking

For tracking parent commitment hours and student volunteer hours! The affordable volunteer time tracking solution for non-profits, schools, universities and other types of organizations. Volunteers can have access to their own dashboard to view and export their hours, how much of their goal they've achieved and sign up for events. This allows the Organizer to focus on rewarding those whove hit their requirement, creating/inviting others to events, running reports, and verifying hours submitted.


Volunteer Time Tracking Features

  • Academic Reporting
  • Admissions Management
  • Assessment Management
  • Attendance Tracking
  • Behavior Management
  • Bookstore Management
  • Cafeteria Management
  • Classroom Management
  • Clinic Management
  • Curriculum Management
  • Enrollment Management
  • Event Calendar
  • Facility Management
  • Faculty / Staff Management
  • Financial Management
  • Fundraising Management
  • Higher Education
  • Housing Management
  • Independent / Private
  • K-12
  • Library Management
  • Parent Portal
  • Scheduling
  • School District
  • Special Education
  • Student Information / Records
  • Student Portal

Volunteer Time Tracking Reviews Recently Reviewed!


Simple system, easy to use, customer service friendly

May 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Track it Forward is a simple platform that allows for ease of use by our staff and students. The reporting features allow us to easily run daily and weekly reports. During initial set-up, the Track it Forward team was extremely helpful too.

Cons: We have run into some minor glitches with the mobile application and there has been some significant delays in our dashboard but the Track it Forward team has been working to improve both issues.

Track It Forward is an amazing resource that allows for easy tracking and reports!

May 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Our volunteers love the mobile app and the ease of using the tool. Our staff love the easy to generate and read reports. The reports make for much easier grant reporting and are saving a huge amount of staff time.

Cons: I wish that I could see the notes for each entry without having to go in as "edit." There may be a way to do this that I haven't figured out - but so far it is my most frustrating aspect.

Overall: Easy time tracking, quick reports and excellent response from TIF support when there was an issue with the website.

Vendor Response

by Track It Forward on May 16, 2018

We're so glad to hear that your volunteers love it and that it's saving you time! That's amazing! In regards to viewing notes, try through the reports section and make sure you have the activity summary checked off. That may be easier to keep track of.

The customer service is quite good. Very much appreciate the speed with which questions are answered

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very easy to input the information in to the system. More than fifty percent of the persons in the Hendersonville Area Chapter of the Links are successfully using the software. Where they've had problems, is mis-remembering their password and being able to reset to enter the software.

Cons: A few things are not intuitive (archiving the email in order to delete it), however, I would imagine the beta testing will work toward creating an answer to that circumstance.

Vendor Response

by Track It Forward on May 16, 2018

Thanks for your feedback Deborah! We will definitely take a look at this to see how we can make this more simpler in the future.

Great Program even for small Schools.

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Our school used this system to track Volunteer hours for our school. It appeared to be user friendly for our parents and it's interface was easy to track as an Admin.

Cons: While Track-it-Forward has some great features, it was a little too costly for such a small school of ours that is Non-Profit when we only tracked volunteer hours and use it for nothing else.

Vendor Response

by Track It Forward on May 16, 2018

Thanks Kacy! We try to be competitive with our pricing and are willing to work with your organization if cost is the issue. Please contact our finance team so we can help find a solution for you!

Track It Forward has been excellent for tracking volunteer time for our nonprofit organization.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The interface is clean and very simple for our volunteers to use. The organizer dashboard is easy for the admins to use as well.

Cons: Some of our training milestones are little more complicated than the modules are designed for, but it is still a great tool.

Vendor Response

by Track It Forward on May 16, 2018

Thanks Amber! Glad it's been working well for your organization. Any ideas you have to improve our milestone feature, feel free to post to our Idea Board!

Easy, simple, quick

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very simple and easily adaptable which I find useful for both myself and also the volunteers that I manage.

Cons: Nothing - I haven't been using it for very long but so far it seems to be very good although I believe I will lose some features once the free trial comes to an end.

Vendor Response

by Track It Forward on May 16, 2018

So glad to hear it's been working out for your organization Lucy! We love having you!

Excellent Customer Service!!

Apr 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I found the software to be very user-friendly. It is easy to enter our service hours and to edit them when needed. But what stands out to me the most is their caring staff! Their customer service is top notch... Representative went way above and beyond to help me with an issue I had caused. She quickly worked hard to understand my issue, offered me several possible solutions, then graciously worked behind the scenes to save me a lot of time. I am so thankful for her attention and support!

Cons: As far as I know, there is no way for me as a user to cut/paste hours for several different people in my family to different groups. I would love to be able to do that!

Vendor Response

by Track It Forward on May 16, 2018

Hi Karen! We're so glad to hear that our support team has been taking good care of you! We'll take a look at your configurations and will email your org. with a workaround!

TrackItForward, has exceeded all my expectations from the software to customer service.

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer Service is very fast, usually within 24-48 hours, in responding to request for help, they follow-up, and each time they respond, it is in easy to understand language, not something I have to figure out before executing

Cons: The filter search has to be input each time even when looking for the same volunteer. Very minor inconvenience.

Overall: Simple tracking of volunteer hours and easy reports for our purposes.

Vendor Response

by Track It Forward on May 16, 2018

Thanks for the compliment Delena! Please (if you haven't done so already)post your idea to our IDEA BOARD! We'd love to review it with you.

Quick, simple, and easy!

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is so easy to use. I use it for two organizations and both are very happy with it. We would recommend it.

Vendor Response

by Track It Forward on May 16, 2018

Awesome! So glad to hear that!

TrackItForward gave renewed life to our volunteer program

May 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our school asks parents to volunteer 60 hours a year, and prior to using this system, we struggled for a convenient way for our families to log their hours. The information that can then be used for grant writing has been a life saver. I love that there is an app to make it even easier, and look forward to seeing new improvements as time moves forward. The support has been very prompt and personal, and I could not have asked for better responses to my questions and needs. Thank you for creating this invaluable tool!

Transformed our volunteer program!

May 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We love Track it Forward¿ it has transformed our volunteer¿s experience. (we are a global faith-based nonprofit headquartered in the Atlanta area. We have about 30 volunteers who contribute each month to the US office and many are remote. It makes my job easier to be able to run reports each month which we report to our nonprofit board. Once we run the report we also quantify the dollar value that our volunteers save OM, based on the roles they are doing.

Track it Forward Rocks!

Mar 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use Track it Forward to manage my chapter of a high school National Honor Society. TIF let's me focus on student needs and not on counting volunteer time by making it possible for students to self manage. I created categories for their volunteer time and TIF does the rest. Love it!

Vendor Response

by Track It Forward on March 10, 2016

Thanks Kelly! I was in NHS and NJHS myself so I'm definitely glad we can help bring such wonderful programs like this to the next level!

RR Museum Loves T.I.F.

Mar 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: T.I.F. is really user friendly and a good way to replace time consuming excel spread sheets! As one of the administrators I find it very flexible and efficient. Our members who use it like tracking their own time in this method. Now if I can only get the non-users to comply!

Vendor Response

by Track It Forward on March 10, 2016

Thanks Steve! For the non-users, in the meantime, you can log them yourself as volunteers without emails, and when they're ready, you can transfer all the hours to them. But yes it is a challenge to get the tech resistant to use something new, and if you have any ideas at any time, let us know and we might be able to make it work for you.

Easy to use and great service

Mar 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a non-profit we work very close with our volunteers, and OurVolts is easy for me to use as well as our volunteers. I can export data for spread sheets to really keep track of our increase in volunteers and hours. Over all its a really effective site to use, and the customer service is on point. They are personable and always get back to you as soon as possible. Love OurVolts.

Vendor Response

by Track It Forward on March 23, 2015

Thank's Jessi! You've all been with us for quite awhile and I hope we can continue to support your organization!

Especially good for multisite organizations

Mar 12, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: OurVolts is very easy for volunteers and for volunteer coordinators alike. The computer interface is simple enough for seniors to master and the app is great for our next generation volunteers.

We use the system to track hours logged by about 100 volunteers performing various roles in 15 different geographic sites. It's brought us into much more regular contact with our volunteers who may be half a state away. Reporting and exporting functions help us see the impact that volunteers are making on a regular basis and it comes in handy when summarizing hours for internships and service learning requirements.

Thanks, OurVolts!

Vendor Response

by Track It Forward on March 13, 2015

Thanks Maria! It's a pleasure having your organizations use us and I'm glad the reports are meeting those requirements!

Lifesaver!

Mar 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our non-profit had been struggling with finding a resource that would make it easy for our members to report the hours they spent volunteering while making it simple for the leaders to view/report. OurVolts has been working perfectly. Members can easily log in their hours from their mobile devices or the website, managers can record hours on a member's behalf and quickly pull reports, and members can be recognized for the hours they report. Great service!

Vendor Response

by Track It Forward on March 12, 2015

Thanks Amanda! It's great we are able to fit well with your processes, especially one that helps dogs so much!

This site is the best I have found for our school volunteers

Mar 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I can not say enough how much easier OurVolts has made my life as the Volunteer Coordinator for our school. It is so user friendly, and gives great data for our foundation to use. I love the integration with the "events" page. Any time I have an issue, the response is usually within the day and with great support until my questions are answered. The creators of this site keep improving based on user feedback, and value their customers and their experience first and foremost.

Vendor Response

by Track It Forward on March 11, 2015

Always! We build this for you but we it wouldn't be possible without your great feedback and super smart suggestions.

Love OurVolts!

Mar 11, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: My non -profit has been using OurVolts.com for a year. We did extensive research to figure out what system would work for us. This does! Once everyone adjusted to the iPad instead of the paper and pen, it went really well. Now, when the administration want numbers, I can get them in a matter of minutes. We can find folks phone numbers and send out invites. I find it really easy to use on site and at home. (Some of the less technically minded people have trouble with it but make it work.) The cost is economical and the folks at OurVolts are really helpful - just ask if you have a question.

Vendor Response

by Track It Forward on March 11, 2015

It's amazing how one of our technologies, in this case the iPad, really made the difference in your volunteer tracking program. We're happy to support such a great organization!

Volunteer Tracking and scheduling

Mar 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Corona National Little League has been using OurVolts.com for about 9 months now with great results. Since we've started using the tool our field maintenance events have been much easier to schedule and has even created a great atmosphere of competition between out maintenance crews.

For tracking our snackbar, field maintenance and umpire volunteer hours the mobile app has been a huge success. Simple and easy to use our volunteers don't hesitate to key in their hours. We are looking forward to a continued partnership with OurVolts and eagerly anticipate the enhancements on their product roadmap.

Vendor Response

by Track It Forward on March 11, 2015

I'm glad it's working out Eric, I was in little league myself so I know how great what you're doing is, forever memories! I'm glad we're helping to make them more efficient and impactful than they already are.

Easily the best Volunteer Management system

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using OV for 2 years, & I plan to stick with it for the remainder of my work days! This is easily the best volunteer management system around, for several reasons.
1. The founders are incredibly helpful! There is an area on the site which allows you to request & vote on new features. When I have questions, the founders usually reply within minutes-the service is personal, helpful, & timely.
2.I have volunteers in MS all the way to volunteers who are in their late 70s, which means there is a huge range of computer skills/comfort. All of my volunteers use this site to log their hours & not a single person has had a complaint.
3.It is mobile. All of my regular volunteers have downloaded the OV app onto their smart phones, & log their hours before they even leave the volunteer site! This feature is easily the favorite feature for my volunteers.
4.It allows me to customized nearly all of the fields. When Volunteers log in, I have certain fields I require so my records are always up-to-date. I also have all of the volunteer activities personalized for my volunteers & there is an area for them to add notes.
5.Scheduling. This is a feature I haven't used yet, but I will be using it this fall. The Volunteers can sign up for a shift based on what I make available to them. OV will even send out reminder emails to volunteers!
6. OV keeps track of all volunteer hours, & I can easily pull reports on all of my volunteers, certain volunteers, by date, or by activity (to name a few). I also have categories (set # of hours) set up on OV, & it displays a message each time I log in to alert me when a Volunteer enters a new category.
7. OV has a widget that was easy to put on our volunteer page, making it even easier for Volunteers to log their hours.
8.I can log hours for my volunteers. I have some volunteers who don't have computers, or who only volunteer one-time, & I log the volunteer hours for them. I can easily add new volunteers, or adjust hours if one of my regular volunteers accidentally logged too many/too few hours. The #1 indicator of how great this site is is the fact that my Volunteers love it! There are graphs that show how many hours have been volunteered, both in the past 6 weeks & overall, which makes it fun for my volunteers--they can compete to "stay on top" & love hearing who has "won" the most hours at the end of the year. I recommend OV to every Volunteer Manager I interact with.

Vendor Response

by Track It Forward on March 11, 2015

Wow Carmen, you know OurVolts as good as we do. We've really appreciated you being with us for as long as you have and it really shows with your ability to really maximize the efficiency you get out of OurVolts.

Great online tool for tracking volunteers

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our church/school implemented OurVolts approximately 1 year ago as a method of tracking our parish/school family volunteer hours. Previously it was being tracked using paper. Teachers needed to remind parents to log time. Parents needed to remember to log time. A volunteer needed to accumulate the hours and then run totals at the end of the year. This method was very time consuming. By implementing the online system, parents were able to easily log time via computer or smartphone and not worry about sign in sheets getting lost. The volunteer who tracked the hours is excited that she can now view reports and quickly provide information as needed. She can now spend more time helping the church in other ways.
As administrator, I feel that working with the OurVolts team has been very easy to work with. They are eager to share development ideas with current customers and I feel like I have a say in how the system is enhanced. I feel like our ideas on how to use the system are listened to as well.
This tool has been all around positive for our group!

Vendor Response

by Track It Forward on March 11, 2015

Thank you for sharing all your great ideas with us, we've only been able to build this great product because of great organizers with their input.

OurVolts is a game-changer

Mar 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I run the Volunteer Program at a local Police Department, with a force of 20-30 Volunteers. Hours of my time used to be spent reviewing time slips and approving hours submissions. THEN a Volunteer would spend hours typing all of those approved hours into a spreadsheet. THEN, each month, the Volunteers would spend hours reviewing their spreadsheet reports against their calendars from the previous month, to ensure that they got "credit" for all the work they had done.

No more! Now my Volunteers can enter their hours easily (from an iPad "kiosk" in my office, or from their smartphones, or from the embedded widget on our website, or from the OurVolts site directly - whatever works best for them). I get to review and approve the hours in a timely manner, and no subsequent data-entry is required. Both I and the Volunteers can review their hour logs at any time. And I can run reports and pull data easily and quickly whenever I want.

The customer service is also excellent. OurVolts asks for user input - and it's not lip service! I have made a suggestion and seen it implemented in the same week. Because of this, the system is great... and getting better all the time.

Vendor Response

by Track It Forward on March 11, 2015

Wow you're using all the methods of capturing volunteer hours, nothing like making it easier for all the volunteers!