--- title: "Track It Forward Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Track It Forward the right Volunteer Management solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/151346/Volunteer-Time-Tracking/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Track It Forward 4.5 (51) [View alternatives](https://www.capterra.com/p/151346/Volunteer-Time-Tracking/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Track It Forward Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Naseer A Volunteer for Community Garden ManagementAlternative Dispute Resolution, 11 - 50 employeesUsed the software for: 6-12 months. “Track It Forward is a simple and useful tool for volunteers who need to organize and record service hours.“ August 6, 2026 MB Marty B Service Learning CoordinatorPrimary/Secondary Education, 51 - 200 employeesUsed the software for: More than 2 years. “I like how intuitive it is and customizable for our purposes with the field options. “ September 10, 2026 Jacqueline J Speech-Language PathologistEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “This is a quick and easy way of keeping track of hours for my kids’ school.“ July 28, 2026 IC Irene C Volunteer Program CoordinatorGovernment Administration, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Overall, it is a friendly site and perfect for the 50-100 group size of volunteers that we have.“ August 19, 2026 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Solange S. Lead Minister, Writer and Designer Non-Profit Organization Management Used the software for: 6-12 months ### "Tracking Love and Life Only Creates More" July 21, 2026 5.0 It's so encouraging to be able to see the good that's been sown in this fast-changing world! It's easy for the enemy of your soul to get in your ear and tell you that you're doing nothing worthwhile. But, with this tool, it's amazing to have proof that even though you'd like to do more, your impact is being counted. Pros I love the easy to use format: the menus and options are intuitive and customizable. I loved being able to look back on all I've accomplished for the greater good. And, it feels great to know that I'm not alone. Cons It's important to note that manual approvals for tracking hours and activities are needed. For certain activities not added to the custom menus, an explanation is required. And it is then up to the volunteers to decided whether your entry qualifies based on their interpretation. Review Source IC Irene C. Volunteer Program Coordinator Government Administration Used the software for: 2+ years ### "Value For the Money" August 19, 2026 5.0 Overall, it is a friendly site and perfect for the 50-100 group size of volunteers that we have. It's also good that it can handle more. Pros The amount of money we pay on an annual basis makes it easy to have it go through our grant funding. Customer support is prompt. The tutorials and guides help with navigating through the website, but customer support is very helpful. Cons Some volunteers share that they rather use a laptop or PC rather than the phone app. I had to get our IT staff involved in customizing our design, but it's also our protocol, therefore, I don't know if it would have been difficult to do it myself. I wish the reports on Excel allowed me to customize the formatting. Alternatives considered [Get Connected](https://www.capterra.com/p/145964/Get-Connected/) Reason for choosing Track It Forward Price. What I needed. Site friendly schematic. Review Source MN Meenakshi N. Director of Operations Religious Institutions Used the software for: 6-12 months ### "Experience with Track it forward" September 9, 2026 3.0 good, but bulk editing is not easy to navigate, also if we had video trainings it would help us navigate better Pros Volunteer management- Abel to access all emails. Schedule multiple overlapping events on the same day Cons Price is high- many other apps available for free. Plus you don't have a discount for non profits. and limit on number of volunteers Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Track It Forward no time to switch over as yet, but will look into it as that is free Review Source Response from Track It Forward September 14, 2026 Hello Meenakshi, We're sorry to hear you've had trouble with navigating Track it Forward. We do offer video trainings that you can access. Please feel free to contact us at support@trackitforward.com so we can help! Sincerely, Track it Forward Team JB JKeshawn B. Supreme Anti Basileus- Community and Political Outreach Civic & Social Organization Used the software for: 2+ years ### "This is a very user friendly system that works" March 24, 2022 5.0 I have learned how to handle and maintain reporting for various departments, volunteers, and non-profits. Pros Track it forward allows multiple users to place their information, tracking hours, and the details of the things they completed. Cons Nothing yet, still learning more about it. Reason for choosing Track It Forward It worked more efficient. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) We wanted a modern, user friendly system that we could download the app, or go online. Review Source Naseer A. Volunteer for Community Garden Management Alternative Dispute Resolution Used the software for: 6-12 months ### "Helpful for Volunteers, With Room to Improve" August 6, 2026 5.0 Track It Forward is a simple and useful tool for volunteers who need to organize and record service hours. It works best for schools, nonprofits, and community groups that need an easy way to manage volunteer participation Pros Easy for volunteers to log and track their service hours. Allows volunteers to sign up for events and view their progress. Saves time compared with using paper timesheets or spreadsheets. Works on mobile devices, making it convenient to record hours anywhere. Cons Some features may take time to learn for new users. Reporting and viewing total hours may not always be as simple as expected. Volunteers who only participate occasionally may find setup unnecessary. Review Source mC marlee C. director Non-Profit Organization Management Used the software for: 2+ years ### "Pros and Cons from a Community Volunteer Hub" July 10, 2023 3.0 Pros hour submission is very easy for both team and volunteers. The reminders are great, too. Cons I'd like a way to separate community partners from volunteers. Reason for choosing Track It Forward price, easy to use and read, volunteer profiles Switched from [Bonterra Giving Days](https://www.capterra.com/p/159669/Bonterra-Giving-Days/) Givegab was no longer serving as a volunteer time tracking software. Oncorps was not user friendly, Volunteer Reporter was outdated. Review Source CT Courteney T. Advisor Education Management Used the software for: 2+ years ### "Improvement Suggestion" September 9, 2026 4.0 I'm happy overall. The steep price increases have tempted me to find another way of tracking volunteers. Something to keep in mind before you raise the subscription yet again without adding another special feature. Pros I love how Trackit Forward makes events easy to schedule and captures milestones. I've been pleased overall with the app. Cons I really wish the app could send reminders to volunteers who have signed up. I often have to use Signupgenius becasue it does just that. Review Source AK Angela K. volunteer Education Management Used the software for: 6-12 months ### "Academy of Sacred Heart Volunteering " July 20, 2026 5.0 The simplicity and instantaneous confirmatiuon responses once volunteering dates are set has been excellent Pros The ease of use and overall efficiency allow no hesitation or angst to get through the system when logging in to volunteer. Cons There have been no negative issues to date to report. If something unmanageable were to occur it would be immediaely advised to Sacred Heart. Review Source MB Marty B. Service Learning Coordinator Primary/Secondary Education Used the software for: 2+ years ### "Like the Customization" September 10, 2026 4.0 Have used it for 4 years. Would really like it to have a time in and time out verification feature so it could be used as a punch in/punch out app. Pros I like how intuitive it is and customizable for our purposes with the field options. I also appreciate the ability to download spreadsheets with data. Cons I have been advocating for a time stamp on the first option GPS - not just the verification GPS. It would be great to use this as a punch in punch out app as well as our students go to service sites 2 days a week for an entire academic year. I would love a feature where they could submit an arrival GPS with time stamp and then later the departure GPS with time stamp. Review Source NP Nate P. Director of Development and Admissions Education Management Used the software for: I used a free trial ### "Only a few days and very happy with platform" September 15, 2026 5.0 We are very happy with TIF so far. The customer support is also fantastic, and the guides for setup make it very user friendly. Pros User friendly, simple to integrate with FACTS. The volunteer management is simple to follow and setup. Cons Overall is great--seems like it could use some design updates, but does not affect the functionality of the platform. Review Source KS Karen S. Volunteer Used the software for: 2+ years ### "Excellent Customer Service!!" April 15, 2018 5.0 Pros I found the software to be very user-friendly. It is easy to enter our service hours and to edit them when needed. But what stands out to me the most is their caring staff! Their customer service is top notch... Representative went way above and beyond to help me with an issue I had caused. She quickly worked hard to understand my issue, offered me several possible solutions, then graciously worked behind the scenes to save me a lot of time. I am so thankful for her attention and support! Cons As far as I know, there is no way for me as a user to cut/paste hours for several different people in my family to different groups. I would love to be able to do that! Review Source Response from Track It Forward May 16, 2018 Hi Karen! We're so glad to hear that our support team has been taking good care of you! We'll take a look at your configurations and will email your org. with a workaround! SJ Sabrina J. CEO Non-Profit Organization Management Used the software for: 6-12 months ### "Great way to track volunteer hours" June 10, 2021 4.0 Pros \- easy to add or delete volunteers to the platform - easy to set up - volunteers find it simple to navigate - great features which are free - easy to see how many hours have been completed Cons \- would be good if you could assign tasks to certain volunteers at the moment you can only assign events Review Source Response from Track It Forward June 21, 2021 Thank you Sabrina, I'm glad you're able to get your volunteers to track hours! And thank you for the feedback about assigning tasks, we're always looking at new features to enhance our system. GN Glenda N. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Track It Forward is an amazing resource that allows for easy tracking and reports!" May 2, 2018 5.0 Easy time tracking, quick reports and excellent response from TIF support when there was an issue with the website. Pros Our volunteers love the mobile app and the ease of using the tool. Our staff love the easy to generate and read reports. The reports make for much easier grant reporting and are saving a huge amount of staff time. Cons I wish that I could see the notes for each entry without having to go in as "edit." There may be a way to do this that I haven't figured out - but so far it is my most frustrating aspect. Review Source Response from Track It Forward May 16, 2018 We're so glad to hear that your volunteers love it and that it's saving you time! That's amazing! In regards to viewing notes, try through the reports section and make sure you have the activity summary checked off. That may be easier to keep track of. MB Maria B. Volunteer Services Manager Used the software for: ### "Especially good for multisite organizations" March 12, 2015 4.0 OurVolts is very easy for volunteers and for volunteer coordinators alike. The computer interface is simple enough for seniors to master and the app is great for our next generation volunteers. We use the system to track hours logged by about 100 volunteers performing various roles in 15 different geographic sites. It's brought us into much more regular contact with our volunteers who may be half a state away. Reporting and exporting functions help us see the impact that volunteers are making on a regular basis and it comes in handy when summarizing hours for internships and service learning requirements. Thanks, OurVolts! Review Source Response from Track It Forward March 13, 2015 Thanks Maria! It's a pleasure having your organizations use us and I'm glad the reports are meeting those requirements! AW Amanda W. Treasurer Used the software for: ### "Lifesaver!" March 12, 2015 5.0 Our non-profit had been struggling with finding a resource that would make it easy for our members to report the hours they spent volunteering while making it simple for the leaders to view/report. OurVolts has been working perfectly. Members can easily log in their hours from their mobile devices or the website, managers can record hours on a member's behalf and quickly pull reports, and members can be recognized for the hours they report. Great service! Review Source Response from Track It Forward March 12, 2015 Thanks Amanda! It's great we are able to fit well with your processes, especially one that helps dogs so much! JK Jeff K. Director of Internships and Volunteer Services Used the software for: ### "Transformed our volunteer program!" May 20, 2016 5.0 We love Track it Forward' it has transformed our volunteer's experience. (we are a global faith-based nonprofit headquartered in the Atlanta area. We have about 30 volunteers who contribute each month to the US office and many are remote. It makes my job easier to be able to run reports each month which we report to our nonprofit board. Once we run the report we also quantify the dollar value that our volunteers save OM, based on the roles they are doing. Review Source AK Amber K. Communications Committee Member Used the software for: Less than 6 months ### "Track It Forward has been excellent for tracking volunteer time for our nonprofit organization." April 19, 2018 5.0 Pros The interface is clean and very simple for our volunteers to use. The organizer dashboard is easy for the admins to use as well. Cons Some of our training milestones are little more complicated than the modules are designed for, but it is still a great tool. Review Source Response from Track It Forward May 16, 2018 Thanks Amber! Glad it's been working well for your organization. Any ideas you have to improve our milestone feature, feel free to post to our Idea Board! JM Justin M. Vice chair governance Education Management Used the software for: 2+ years ### "Unhappy with recent hour reporting changes" October 21, 2026 2.0 Pros Convenient hour tracking, ease of use for multiple participants, ability to use either in a web browser or app Cons Recent unannounced changes to the UI in the app and website made all time hours be displayed and not current milestone. This has caused confusion with multi-year volunteers and should be rolled back. Alternatives considered [Jovial](https://www.capterra.com/p/154430/Jovial-for-Co-Ops/) Reason for choosing Track It Forward Organizational inertia and the moat of being unable to export data Review Source Valarie G. Volunteer Tax Prep Accounting Used the software for: Less than 6 months ### "Quick and Easy" July 27, 2026 5.0 Track It Forward was easy to navigate and use. It is a simple system with an easy interface. It also came in handy to review past hours volunteered. Pros I found Track It Forward to be very user friendly. As a first time user, there was a minimal learning curve. The system is straightforward and user friendly. Cons Figuring out how to cancel a shift I signed up for took me a minute to figure out. But I did, and then was able to sign up for a different one. Review Source Jacqueline J. Speech-Language Pathologist Education Management Used the software for: 1-2 years ### "Quick and easy way to track service hours!" July 28, 2026 5.0 I’ve been overall very content with this platform and I’m very glad our children’s school uses this system to track parental volunteer hours. Pros This is a quick and easy way of keeping track of hours for my kids’ school. It is definitely user friendly and everything I need is right in front of me. Cons You have to wait for your hours to get approved but that’s just part of the deal! Other than that I honestly can’t think of anything else. Review Source Cara C. VOLUNTEER COACH AND PARENT Education Management Used the software for: 2+ years ### "HIGHLY RECOMMEND" July 27, 2026 5.0 Pros easy to access and add the hours as i go, easy to remind parents to add their hours for helping at practices Cons sometimes hard to remember passwords/ requirements on different devices between homes/ school and different parents Review Source SF Sam F. Student Education Management Used the software for: Less than 6 months ### "Great tool" July 20, 2026 5.0 Pros It is really easy to use! The app allows me to track my internships hours on my way home. It is great! Cons There is really nothing that I don't like about Track It Forward. The app allows me to track my internship hours. Review Source BB Bridgette B. Education Manager Museums and Institutions Used the software for: 2+ years ### "Easy to use Volunteer System" June 13, 2024 4.0 Overall, the system works for our needs and supports both our company and our volunteers. We love the ability to notify us when someone signs up for a shift! Pros The system offers an easy to use interface that you can customize to meet your companies needs. Volunteers can easily create a profile and sign up for desired shifts. Need to approve hours - you can easily do that here! Cons The system looks a bit outdated, stills works for the need / use of it. In the age of social media, this platform is not as advanced as others. Alternatives considered [VolunteerLocal](https://www.capterra.com/p/122906/VolunteerLocal/) Review Source MH Michelle H. Volunteer/Track It Forward Coordinator Used the software for: 1-2 years ### "I have been extremely pleased with the response & support I have received from the TIF team." June 26, 2018 5.0 Pros I like the Track-It Forward software because of its versatility and ease of use. I took over from the previous administrator with no real insight into the software. It was easy enough for me to just click around and figure out. I was quickly able to make changes and customize the site to our needs. The few occasions that I couldn't figure something out, representatives responded to my email queries very quickly...usually within a couple of hours or quicker. The customer service is spot on and very pleasant. Cons I don't like that I can't customize the start & end times for my events. I am limited to top of hour or half hour only, but have events that start/end on the quarter hour. I also can't seem to get the reports to contain the exact information I want/need. The TIF people have been great about trying to help me, but for whatever reason, I can't choose the specific categories that I want/need for my reports so I have manually input into Excel. Hopefully, this year we can figure out a fix so that I don't have to spend six hours three times per year manually creating my reports. Review Source Response from Track It Forward June 28, 2018 Thanks for the feedback Michelle. We are working on some new features which includes more robust reporting so hopefully that'll give you what you're looking for. Also, you actually can set you start/end times to whatever you'd like. The dropdown options are limited, however you can type in that field as well. Let us know if you need help with that! CE Carmen E. Program & Volunteer Coordinator Used the software for: ### "Easily the best Volunteer Management system " March 10, 2015 5.0 I have been using OV for 2 years, & I plan to stick with it for the remainder of my work days! This is easily the best volunteer management system around, for several reasons. 1. The founders are incredibly helpful! There is an area on the site which allows you to request & vote on new features. When I have questions, the founders usually reply within minutes-the service is personal, helpful, & timely. 2.I have volunteers in MS all the way to volunteers who are in their late 70s, which means there is a huge range of computer skills/comfort. All of my volunteers use this site to log their hours & not a single person has had a complaint. 3.It is mobile. All of my regular volunteers have downloaded the OV app onto their smart phones, & log their hours before they even leave the volunteer site! This feature is easily the favorite feature for my volunteers. 4.It allows me to customized nearly all of the fields. When Volunteers log in, I have certain fields I require so my records are always up-to-date. I also have all of the volunteer activities personalized for my volunteers & there is an area for them to add notes. 5.Scheduling. This is a feature I haven't used yet, but I will be using it this fall. The Volunteers can sign up for a shift based on what I make available to them. OV will even send out reminder emails to volunteers! 6. OV keeps track of all volunteer hours, & I can easily pull reports on all of my volunteers, certain volunteers, by date, or by activity (to name a few). I also have categories (set # of hours) set up on OV, & it displays a message each time I log in to alert me when a Volunteer enters a new category. 7. OV has a widget that was easy to put on our volunteer page, making it even easier for Volunteers to log their hours. 8.I can log hours for my volunteers. I have some volunteers who don't have computers, or who only volunteer one-time, & I log the volunteer hours for them. I can easily add new volunteers, or adjust hours if one of my regular volunteers accidentally logged too many/too few hours. The #1 indicator of how great this site is is the fact that my Volunteers love it! There are graphs that show how many hours have been volunteered, both in the past 6 weeks & overall, which makes it fun for my volunteers--they can compete to "stay on top" & love hearing who has "won" the most hours at the end of the year. I recommend OV to every Volunteer Manager I interact with. Review Source Response from Track It Forward March 11, 2015 Wow Carmen, you know OurVolts as good as we do. We've really appreciated you being with us for as long as you have and it really shows with your ability to really maximize the efficiency you get out of OurVolts. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.