# Track It Forward Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Track It Forward the right Volunteer Management solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/151346/Volunteer-Time-Tracking/reviews

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Track It Forward

4.6 (38)

[View alternatives](https://www.capterra.com/p/151346/Volunteer-Time-Tracking/alternatives/)

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Last updated March 13th, 2026

# Reviews of Track It Forward

Ease of use

4.7

Customer Service

4.8

## Showing most helpful reviews

Showing 1-25 of 38 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Lab Tech  
Biotechnology  
Used the software for: 1-2 years

### "Convenient way to track volunteering hours!"

March 23, 2019

5.0

Overall a very easy and useful app!

Pros

This software is easy to use and gives you an opportunity to sign up for volunteering events at different places and keep track of all your hours and dates of volunteering.

Cons

The only inconvenient part is that there is no way to see the sum of all volunteering hours, you ave to add them up yourself.

Review Source

JB

JKeshawn B.  
Supreme Anti Basileus- Community and Political Outreach  
Civic & Social Organization  
Used the software for: 2+ years

### "This is a very user friendly system that works"

March 24, 2022

5.0

I have learned how to handle and maintain reporting for various departments, volunteers, and non-profits.

Pros

Track it forward allows multiple users to place their information, tracking hours, and the details of the things they completed.

Cons

Nothing yet, still learning more about it.

Reason for choosing Track It Forward

It worked more efficient.

Switched from

[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)

We wanted a modern, user friendly system that we could download the app, or go online.

Review Source

mC

marlee C.  
director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Pros and Cons from a Community Volunteer Hub"

July 10, 2023

3.0

Pros

hour submission is very easy for both team and volunteers. The reminders are great, too.

Cons

I'd like a way to separate community partners from volunteers.

Reason for choosing Track It Forward

price, easy to use and read, volunteer profiles

Switched from

[Bonterra Giving Days](https://www.capterra.com/p/159669/Bonterra-Giving-Days/)

Givegab was no longer serving as a volunteer time tracking software. Oncorps was not user friendly, Volunteer Reporter was outdated.

Review Source

BB

Bridgette B.  
Education Manager  
Museums and Institutions  
Used the software for: 2+ years

### "Easy to use Volunteer System"

June 13, 2024

4.0

Overall, the system works for our needs and supports both our company and our volunteers. We love the ability to notify us when someone signs up for a shift!

Pros

The system offers an easy to use interface that you can customize to meet your companies needs. Volunteers can easily create a profile and sign up for desired shifts. Need to approve hours - you can easily do that here!

Cons

The system looks a bit outdated, stills works for the need / use of it. In the age of social media, this platform is not as advanced as others.

Alternatives considered

[VolunteerLocal](https://www.capterra.com/p/122906/VolunteerLocal/)

Review Source

MH

Michelle H.  
Volunteer/Track It Forward Coordinator  
  
Used the software for: 1-2 years

### "I have been extremely pleased with the response & support I have received from the TIF team."

June 26, 2018

5.0

Pros

I like the Track-It Forward software because of its versatility and ease of use. I took over from the previous administrator with no real insight into the software. It was easy enough for me to just click around and figure out. I was quickly able to make changes and customize the site to our needs. The few occasions that I couldn't figure something out, representatives responded to my email queries very quickly...usually within a couple of hours or quicker. The customer service is spot on and very pleasant.

Cons

I don't like that I can't customize the start & end times for my events. I am limited to top of hour or half hour only, but have events that start/end on the quarter hour. I also can't seem to get the reports to contain the exact information I want/need. The TIF people have been great about trying to help me, but for whatever reason, I can't choose the specific categories that I want/need for my reports so I have manually input into Excel. Hopefully, this year we can figure out a fix so that I don't have to spend six hours three times per year manually creating my reports.

Review Source

Response from Track It Forward

June 28, 2018

Thanks for the feedback Michelle. We are working on some new features which includes more robust reporting so hopefully that'll give you what you're looking for. Also, you actually can set you start/end times to whatever you'd like. The dropdown options are limited, however you can type in that field as well. Let us know if you need help with that!

CE

Carmen E.  
Program & Volunteer Coordinator  
  
Used the software for:

### "Easily the best Volunteer Management system "

March 10, 2015

5.0

I have been using OV for 2 years, & I plan to stick with it for the remainder of my work days! This is easily the best volunteer management system around, for several reasons. 1. The founders are incredibly helpful! There is an area on the site which allows you to request & vote on new features. When I have questions, the founders usually reply within minutes-the service is personal, helpful, & timely. 2.I have volunteers in MS all the way to volunteers who are in their late 70s, which means there is a huge range of computer skills/comfort. All of my volunteers use this site to log their hours & not a single person has had a complaint. 3.It is mobile. All of my regular volunteers have downloaded the OV app onto their smart phones, & log their hours before they even leave the volunteer site! This feature is easily the favorite feature for my volunteers. 4.It allows me to customized nearly all of the fields. When Volunteers log in, I have certain fields I require so my records are always up-to-date. I also have all of the volunteer activities personalized for my volunteers & there is an area for them to add notes. 5.Scheduling. This is a feature I haven't used yet, but I will be using it this fall. The Volunteers can sign up for a shift based on what I make available to them. OV will even send out reminder emails to volunteers! 6. OV keeps track of all volunteer hours, & I can easily pull reports on all of my volunteers, certain volunteers, by date, or by activity (to name a few). I also have categories (set # of hours) set up on OV, & it displays a message each time I log in to alert me when a Volunteer enters a new category. 7. OV has a widget that was easy to put on our volunteer page, making it even easier for Volunteers to log their hours. 8.I can log hours for my volunteers. I have some volunteers who don't have computers, or who only volunteer one-time, & I log the volunteer hours for them. I can easily add new volunteers, or adjust hours if one of my regular volunteers accidentally logged too many/too few hours. The #1 indicator of how great this site is is the fact that my Volunteers love it! There are graphs that show how many hours have been volunteered, both in the past 6 weeks & overall, which makes it fun for my volunteers--they can compete to "stay on top" & love hearing who has "won" the most hours at the end of the year. I recommend OV to every Volunteer Manager I interact with.

Review Source

Response from Track It Forward

March 11, 2015

Wow Carmen, you know OurVolts as good as we do. We've really appreciated you being with us for as long as you have and it really shows with your ability to really maximize the efficiency you get out of OurVolts.

RE

Rachel E.  
Development Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Track it Forward is a great tool to track your volunteer's hours- very user friendly."

February 16, 2022

5.0

I've been using it for about 6 + years and it works really well.

Pros

Ease of the program- very user friendly.

Cons

The report summary doesn't have the volunteer's name at the top so when I print it- the volunteer's name isn't displayed.

Review Source

VS

Vivian S.  
Director of Field Education  
Education Management  
Used the software for: 1-2 years

### "Product Review"

August 18, 2021

4.0

This product makes it easy to keep track of student intern hours and allows for a way for them to reach set goals and know where they are each week. It allows for approved hours from anywhere and since we have been required to do more remote work, it works well!

Pros

The ability to get notifications when volunteers put in their hours is very useful. The product is user friendly and it is quick to sign up and get logged in.

Cons

Unable to change the label of "volunteer". The word sometimes confusing the students that are using the system.

Review Source

Response from Track It Forward

August 27, 2021

Thanks Vivian, that's great to hear! With regard to the label of "volunteer", organizations can customize this term under the Other Configurations page of their settings. If you need any assistance with that, please contact our support team. Thanks!

KB

Kelli B.  
Volunteer Coordinator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Track IT Forward Review"

June 14, 2021

4.0

I love it, and sorry that I waited so long to use it.

Pros

That I can run reports, and that the volunteers can track their own hours.

Cons

There is nothing that I don't like so far.

Reason for choosing Track It Forward

This came highly recommended, and once I did my research I liked Track IT Forward better.

Review Source

Response from Track It Forward

June 21, 2021

Thank you so much Kelli, we love having you! I'm glad that your volunteers can easily track hours on our system and that our reports help you out!

SB

Sarah B.  
Research Assistant  
Biotechnology  
Used the software for: 2+ years

### "Volunteer Time Tracking"

June 3, 2021

4.0

I used to use this software a couple of years ago when I worked as a volunteer coordinator, but haven't used it since. Overall, my experience was positive, but if I'd had to pay for it personally, I would have selected a different product.

Pros

I liked that I could use this software to generate reports on how many hours a particular volunteer (or multiple volunteers) had completed over the past several months. I also liked that it recognized volunteers who completed the most hours each month (it made it easier to select our "volunteers of the month"). It was easy to use and had all the features I needed.

Cons

It's pretty expensive for the limited features that it offers. It shouldn't cost $12 a month to be able to email multiple people and track volunteer hours.

Review Source

AW

Amanda W.  
Treasurer  
  
Used the software for:

### "Lifesaver!"

March 12, 2015

5.0

Our non-profit had been struggling with finding a resource that would make it easy for our members to report the hours they spent volunteering while making it simple for the leaders to view/report. OurVolts has been working perfectly. Members can easily log in their hours from their mobile devices or the website, managers can record hours on a member's behalf and quickly pull reports, and members can be recognized for the hours they report. Great service!

Review Source

Response from Track It Forward

March 12, 2015

Thanks Amanda! It's great we are able to fit well with your processes, especially one that helps dogs so much!

JK

Jeff K.  
Director of Internships and Volunteer Services  
  
Used the software for:

### "Transformed our volunteer program!"

May 20, 2016

5.0

We love Track it Forward' it has transformed our volunteer's experience. (we are a global faith-based nonprofit headquartered in the Atlanta area. We have about 30 volunteers who contribute each month to the US office and many are remote. It makes my job easier to be able to run reports each month which we report to our nonprofit board. Once we run the report we also quantify the dollar value that our volunteers save OM, based on the roles they are doing.

Review Source

AK

Amber K.  
Communications Committee Member  
  
Used the software for: Less than 6 months

### "Track It Forward has been excellent for tracking volunteer time for our nonprofit organization."

April 19, 2018

5.0

Pros

The interface is clean and very simple for our volunteers to use. The organizer dashboard is easy for the admins to use as well.

Cons

Some of our training milestones are little more complicated than the modules are designed for, but it is still a great tool.

Review Source

Response from Track It Forward

May 16, 2018

Thanks Amber! Glad it's been working well for your organization. Any ideas you have to improve our milestone feature, feel free to post to our Idea Board!

KM

Kelly M.  
Assistant Director of Operations  
  
Used the software for: 1-2 years

### "Simple system, easy to use, customer service friendly"

May 17, 2018

4.0

Pros

Track it Forward is a simple platform that allows for ease of use by our staff and students. The reporting features allow us to easily run daily and weekly reports. During initial set-up, the Track it Forward team was extremely helpful too.

Cons

We have run into some minor glitches with the mobile application and there has been some significant delays in our dashboard but the Track it Forward team has been working to improve both issues.

Review Source

Response from Track It Forward

June 11, 2018

Thanks for your feedback Kelly! We've done some performance optimization on the Organizer Dashboard these last 2 weeks so hopefully you see an improvement on your side! Your opinion is of utmost value to us and we'll keep striving to be better every day.

JN

John N.  
Volunteer Coordinator  
Environmental Services  
Used the software for: 1-2 years

### "Exactly what we need--nothing of what we don't"

October 1, 2018

5.0

We're a nature focused organization that 1) Tracks volunteer hours 2) Tracks continuing education hours and 3) Run an event calendar to connect vols to volunteers ops. I went through about 4 software solutions before stumbling across TIF. It was a pretty painful process, especially because I'm unpaid. With the other guys, you'd have to sort through tons of modules and functionalities just to understand what all the software did. But TIF was perfect.

Pros

1) Out-of-the-box functionality is perfect for us. 2) Easy to use so it doesn't confuse technophobes/old people. 3) Very reasonably priced 4) Easy to implement. Low learning curve for both using and administrating.

Cons

There are a few rough edges, mainly cosmetic or user-experience focused. For example, sometimes our users can't see the "Reset Your Password" option, but that just may be because they are stupid. The app is a little bear bones, but that's ok, since the price is so low.

Review Source

Response from Track It Forward

October 4, 2018

Thanks for the feedback, John. We love having you as a customer and appreciate the review.

CD

Cathy D.  
Retired  
Food & Beverages  
Used the software for: 2+ years

### "Use For a Non-Profit"

January 5, 2022

4.0

Our non-profit organization, needs an easy way to track volunteer hours.

Pros

Ease of use, easy to train others. Provides a way for us to track hours among our members as well as keeping track of our meeting attendance.

Cons

Would like to see easier ways to report.

Review Source

DH

Delena H.  
Counselor  
Education Management  
Used the software for: 6-12 months

### "TrackItForward, has exceeded all my expectations from the software to customer service."

April 11, 2018

5.0

Simple tracking of volunteer hours and easy reports for our purposes.

Pros

Customer Service is very fast, usually within 24-48 hours, in responding to request for help, they follow-up, and each time they respond, it is in easy to understand language, not something I have to figure out before executing

Cons

The filter search has to be input each time even when looking for the same volunteer. Very minor inconvenience.

Review Source

Response from Track It Forward

May 16, 2018

Thanks for the compliment Delena! Please (if you haven't done so already)post your idea to our IDEA BOARD! We'd love to review it with you.

CI

Clarice I.  
Marketing and Development Coordinator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Difficult tracking for Volunteer Time Tracking"

May 11, 2022

3.0

It has helped us stay organized with our volunteers. It was very difficult to track everything on Excel, this makes it easier and able to be accessed from anywhere

Pros

Easy to set up volunteers easy to record volunteer hours Great to set up events and track contact information and volunteers

Cons

Doesn't add up volunteer time and shows time in decimal point Mobile app is limiting for viewing reports - stick with website

Review Source

JM

Jennifer M.  
Crime Prevention Specialist  
  
Used the software for:

### "OurVolts is a game-changer"

March 10, 2015

5.0

I run the Volunteer Program at a local Police Department, with a force of 20-30 Volunteers. Hours of my time used to be spent reviewing time slips and approving hours submissions. THEN a Volunteer would spend hours typing all of those approved hours into a spreadsheet. THEN, each month, the Volunteers would spend hours reviewing their spreadsheet reports against their calendars from the previous month, to ensure that they got "credit" for all the work they had done. No more! Now my Volunteers can enter their hours easily (from an iPad "kiosk" in my office, or from their smartphones, or from the embedded widget on our website, or from the OurVolts site directly - whatever works best for them). I get to review and approve the hours in a timely manner, and no subsequent data-entry is required. Both I and the Volunteers can review their hour logs at any time. And I can run reports and pull data easily and quickly whenever I want. The customer service is also excellent. OurVolts asks for user input - and it's not lip service! I have made a suggestion and seen it implemented in the same week. Because of this, the system is great... and getting better all the time.

Review Source

Response from Track It Forward

March 11, 2015

Wow you're using all the methods of capturing volunteer hours, nothing like making it easier for all the volunteers!

BB

Brandy B.  
Student  
Hospital & Health Care  
Used the software for: 1-2 years

### "Track It Forward is quick and easy to use!"

March 19, 2022

4.0

Pros

Thanks to Track It Forward, managing volunteer hours submitted by hundreds of people takes no time at all. The interface is user friendly and requires little technical skill. I would recommend this platform to anyone in need!

Cons

I do not have any recommendations at this time.

Review Source

KS

Karen S.  
Volunteer  
  
Used the software for: 2+ years

### "Excellent Customer Service!!"

April 15, 2018

5.0

Pros

I found the software to be very user-friendly. It is easy to enter our service hours and to edit them when needed. But what stands out to me the most is their caring staff! Their customer service is top notch... Representative went way above and beyond to help me with an issue I had caused. She quickly worked hard to understand my issue, offered me several possible solutions, then graciously worked behind the scenes to save me a lot of time. I am so thankful for her attention and support!

Cons

As far as I know, there is no way for me as a user to cut/paste hours for several different people in my family to different groups. I would love to be able to do that!

Review Source

Response from Track It Forward

May 16, 2018

Hi Karen! We're so glad to hear that our support team has been taking good care of you! We'll take a look at your configurations and will email your org. with a workaround!

KL

Karen L.  
Website Administrator  
  
Used the software for:

### "Great online tool for tracking volunteers"

March 10, 2015

5.0

Our church/school implemented OurVolts approximately 1 year ago as a method of tracking our parish/school family volunteer hours. Previously it was being tracked using paper. Teachers needed to remind parents to log time. Parents needed to remember to log time. A volunteer needed to accumulate the hours and then run totals at the end of the year. This method was very time consuming. By implementing the online system, parents were able to easily log time via computer or smartphone and not worry about sign in sheets getting lost. The volunteer who tracked the hours is excited that she can now view reports and quickly provide information as needed. She can now spend more time helping the church in other ways. As administrator, I feel that working with the OurVolts team has been very easy to work with. They are eager to share development ideas with current customers and I feel like I have a say in how the system is enhanced. I feel like our ideas on how to use the system are listened to as well. This tool has been all around positive for our group!

Review Source

Response from Track It Forward

March 11, 2015

Thank you for sharing all your great ideas with us, we've only been able to build this great product because of great organizers with their input.

KS

Kacy S.  
Administrative Asst.  
Religious Institutions  
Used the software for: 1-2 years

### "Great Program even for small Schools."

April 24, 2018

4.0

Pros

Our school used this system to track Volunteer hours for our school. It appeared to be user friendly for our parents and it's interface was easy to track as an Admin.

Cons

While Track-it-Forward has some great features, it was a little too costly for such a small school of ours that is Non-Profit when we only tracked volunteer hours and use it for nothing else.

Review Source

Response from Track It Forward

May 16, 2018

Thanks Kacy! We try to be competitive with our pricing and are willing to work with your organization if cost is the issue. Please contact our finance team so we can help find a solution for you!

SJ

Sabrina J.  
CEO  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great way to track volunteer hours"

June 10, 2021

4.0

Pros

\- easy to add or delete volunteers to the platform - easy to set up - volunteers find it simple to navigate - great features which are free - easy to see how many hours have been completed

Cons

\- would be good if you could assign tasks to certain volunteers at the moment you can only assign events

Review Source

Response from Track It Forward

June 21, 2021

Thank you Sabrina, I'm glad you're able to get your volunteers to track hours! And thank you for the feedback about assigning tasks, we're always looking at new features to enhance our system.

KH

Katie H.  
Services Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Easy to Use and Great Customer Service"

September 29, 2020

4.0

Very good.

Pros

From an email I sent earlier today: I just wanted to complement your support system and \[SENSITIVE CONTENT HIDDEN\] herself. I admit I've contacted her way more than I should have with questions that had answers I should have found. Nevertheless, she is always really helpful and very nice about it. There are so many companies that don't seem to consider great customer service, and a person to get back to you with helpful answers, all that important. I am so grateful that you do, and that you've found such an excellent person to do it. If anyone asks, I would highly recommend Track It Forward.

Cons

I wish it could work by telepathy so I didn't have to chase down our volunteers:)

Reason for choosing Track It Forward

Highly recommended.

Review Source

Response from Track It Forward

October 14, 2020

Thanks Katie! This is great to hear, we really appreciate the feedback!

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