# mpro5 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about mpro5 Software - reviews, pricing plans, popular comparisons to other Business Process Management products and more. Source: https://www.capterra.com/p/151348/mpro5 --- # mpro5 Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) mpro5 ## What is mpro5? mpro5 is a configurable operations platform for multi-site businesses that need to prove compliance, standards, and safety across locations they can't be in every day. One engine covers workflow and scheduling, escalation and accountability, in-context communication, and IoT/systems integration, with pre-built content for food safety, facilities management, and retail store standards. Teams replace paper-based inspections and spreadsheets with a timestamped, geotagged, photo-evidenced audit trail; catch problems before they become a failed audit or lost contract; and deploy new sites in days, offline-first so patchy site Wi-Fi doesn't break data capture. Used in the UK and US across food safety, facilities management, and retail operations, including Tesco, Compass Group, Cadent Gas, Rudolph Foods, 3Z Brands and Northern Trains. ## What is mpro5 used for? [Business Process Management](https://www.capterra.com/business-process-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/)[Facility Management](https://www.capterra.com/facility-management-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $32 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for mpro5?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.mpro5.com&name=mpro5) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### mpro5 4.9 (14) VS. [4.8 (1,051)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting Price $32 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (14) Ease Of Use 4.8 (1,051) Value For Money 4.9 (11) Value For Money 4.7 (969) Customer Service 4.9 (13) Customer Service 4.8 (989) ## mpro5 alternatives [4.6 (5,298)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (6,072)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (13,604)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (3,526)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151348/mpro5/alternatives/) ## FAQs about mpro5 Overview ### Which roles and teams benefit most from mpro5? mpro5 is most used by operations, facilities, and field service teams that need structured workflows, audits, and task tracking across distributed sites. Business analysts, ICT leaders, and process improvement managers use it to capture operational data and improve compliance, while directors and programme managers monitor performance, quality, and service delivery. Answer based on 14 reviews Overview ### What company size and industries is mpro5 built for? mpro5 is built mainly for enterprises, which account for 67% of reviewers, and is used most in Retail at 33%. It is positioned for Facilities Management, Retail, Foodservice, and Healthcare, with additional adoption in Hospitality at 17% and Hospital & Health Care at 8%, primarily for business process management. Answer based on 14 reviews Features and Usability ### What are the key features of mpro5? mpro5 offers workflow management, business process automation, and process modeling & designing for handling operational processes. It also includes forms management, customizable forms, document management, audit trail, compliance management, and role-based permissions, along with real-time reporting, activity tracking, and third-party integrations. Integrations ### Which third-party tools and platforms does mpro5 integrate with? mpro5 integrates with Microsoft Power BI for business intelligence and dashboard reporting. The available integration data highlights Microsoft Power BI as the confirmed third-party platform connected to mpro5. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does mpro5 offer? mpro5 offers in person training, live online sessions, webinars, documentation, and videos for getting started. In person and live online sessions support guided instruction, webinars provide scheduled group learning, documentation offers written reference material, and videos give visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does mpro5 offer? mpro5 provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support is organized across written guides and direct contact options, giving users multiple ways to get help when they need it. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Task Management 4.8 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Audit Management 5.0 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Business Process Automation 5.0 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Configurable Workflow 4.9 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Configure existing workflows to meet your organization's needs Process Modeling & Designing 4.9 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Visually identify, define, and map all details and relationships surrounding business process models and elements Workflow Management 5.0 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks mpro5 67 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Define and maintain business rules that determine workflow capabilities and criteria Track and manage schedules and meetings via an integrated calendar An itemized to do list that can be edited as tasks are completed Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Investigate and take action at root cause or error in processes to prevent recurring issues Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of dashboards Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Graphical representation of data Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage procedures that ensure organizational equipment remains in working condition Manage and track high-value assets including office equipment, furniture & more Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Designed to be used by kindergarten, primary, middle, and senior secondary schools. Automate repetitive tasks such as filling out information or creating certain types of forms Store, manage and track all forms in a centralized location Information, data and reports that are being tracked over time Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Track parts inventory levels and manage re-stocking Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Document any changes or proposed changes made to business processes or workflows Visually identify, define, and map all details and relationships surrounding business process models and elements Reporting on how each user, task or process has advanced since its initiation Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Allow users to access multiple services after entering their login credentials once Track the status over time for a request, process, asset, or transaction Create, manage and track all task activities and progression Track the status and progress of tasks Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (13) 4.8 Based on 13 reviews ## Pricing Value for money 4.9 (11) Basic $32.00 Per User,Per Month Value for money 4.9 (11) 4.9 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (13) 4.9 Based on 13 reviews ## User reviews Overall rating 4.9 Based on 14 reviews Filter by rating 5(13) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DU Daniela U. Humanitarian Aid Officer Non-Profit Organization Management ### "Great product and customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2022 Pros Barcode scanning facilitates the use of the application and encourages users to be consistent in their reporting. Cons There were difficulties in integrating it with other products, but the fluid communication with the team helped us to achieve this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZR Zack R. Store Manager Retail ### "Great app, that makes laborious tasks quick and effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2022 Brilliant, it's a great app Pros The app is easy to use, tracks a multitude of different operational measures and make otherwise broad and difficult to manage compliance requirements of a large organization, easy, functional, and timely. Cons The software platform would benefit from being able to customise the elements of the mobile app that a visible, as it does throw everything at every user, rather than an option to customise the options Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SF Stephen F. Process Improvement Manager Paper & Forest Products ### "Production tracking and site auditing in remote forest locations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2022 I am very happy we selected MPRO5 as our preferred solution following our procurement process and I have no issue recommending it as a field data capture solution. Pros MPRO5 has become extremely important to our business operations and has worked very well over the past 5 years since it replaced our previous solution. Tailoring the forms and functions to our bespoke needs was critical and integrating the back end with our internal management system meant we transitioned away from our previous system and were able to benefit from enhancements as well. Cons Initially the product updates would be released which could cause issues for our version of the solution. After engaging with Crimson Tide we were able to work through a solution and I can say that we have not encountered any sizeable problems since very early in the deployment. Support staff have always been excellent at resolving issues and following up. Reasons for choosing mpro5 MPRO5 was introduced to us through Vodafone who were supplying our phone services. Through the procurement process MPRO5 came out as the winner as it best met our needs at a cost that was competitive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Liam S. Head of ICT Government Administration ### "Impressive mobile App solution for inspections and workflows" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 18, 2022 Very ;positive. Pros Easy to use and deploy solution that replaced paper processes and dramatically improved the way inspections were undertaken (e.g. buildings, playgrounds, trees etc.). Strong positive feedback from end users. Highly customisable package. Cons All modifications need to be channelled through the company but the response is quick and the professional services are strong. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FM Feargal M. National Haemophilia system Project manager Hospital & Health Care ### "Medication compliance recording App that helps improve patient safety" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2022 Working with mpro5 has allowed us to trial different scenarios during the build with the security of knowing that changes can be made quickly in order to ensure our objectives are met of providing patients with a tool to help them manage their medication recording compliance and help improve patient safety as well as stock management control. Pros Agile, flexible and comprehensive. The App has a clear and clean look and feel. Cons We have not encountered any issues with the software to date. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Graeme S. Data & MI Lead Hospitality ### "Mpro5 Chartwells Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2022 Our experience with Mpro5 has been overall positive - The team helped us through a a number of issues we were having and were always able to support where possible - Dashboards were built to support us with reporting and gave us real insight into usage. We continue to work with the team to ensure we get the most out of the system and use it in the best way. Pros The support available from the CE team and the Support team at mpro5 is superb, this is one of the main selling points for me as they are always available to help and extremely friendly. The software itself is extremely flexible, when we first started using mpro5 it was in a small capacity, over the years we've grown the usage and now have somewhat complex functions and audits being used - This has caused no issues and I feel there are never any requests that are unachievable! Cons There is not much I dislike about mpro5 - There are some issues sometimes where if a user has access to a large number of jobs/audits, the app can sometimes slow down slightly causing frustrations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Ken S. Programme Director Hospitality ### "MPRO5 Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2022 It helps to maintain standards and drive consistency across the business Pros Highly flexible piece of software the more we use it the more uses we find for it. Linked to a BI Dashboard it provides a real time management tool to view and review system and process compliance and allows the business to target key areas for improvement. Cons Better access to back of house for administrators its very much set up for MPRO5 ease of use which can make some simple jobs more difficult that said you can always ask MPRO5 to do it for you Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TD Tom D. Product Manager Retail ### "A genuine pleasure to collaborate with" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2022 Mpro5 have been a genuine breath of fresh air to work with. The team collaborate well with the business and took the time to understand how the business worked to better tailor their support. Pros The way the product is so easy to use and tailor to specific scenarios/requirements meant we could offer other areas of the business resolutions to their issues outside of what we originally set out to do Cons There is nothing we asked mpro5 for that they didnt offer and if they didnt, they were quick to either offer an alterntive easy of doing it or look to understand how to implement it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jason T. Legal Operations Retail ### "Moving the business forward" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2022 The Customer service from the team at mpro5 is far & away some of the best I've experienced from a 3rd party provider. Pros Adaptable to the needs of the business. As we move forward with new ideas & strategies, making changes with mpro5 helps keep costs down & we can be both pro-active as well as re-active to changing domestic & global situations. Cons It can look very complex at first glance for new users, as there are many features & functions available that we don't use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FL Faith L. Service Facilities Administrator - Cleaning Retail ### "Mpro5 - Software that will become integral for your business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2022 Since moving over to Mpro5 software, our processes and data have improved substantially. We have been able to build more functions into the app for use in stores, by both colleagues and contractors. It has enabled us to simplify and improve processes that were already in place and will potentially enable us to implement similar improvements to the wider business. Pros I particularly like the way the software can be built for each specific requirement. We are now using it to support cleaning operations in various ways. It is very user friendly and can be amended as and when required, along with changes within the business. Cons The software can be very technical to set up, which may be overwhelming for some. With the right support and knowledge however, you can quickly overcome any initial doubts. Reasons for choosing mpro5 I wasn't directly involved in the switch Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/151348/mpro5/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.