--- title: "OneContact CC Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OneContact CC Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/151354/OneContact-CC/" page_type: "product" language: "en" --- # OneContact CC Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OneContact CC ## What is OneContact CC? OneContact CC is a multimedia call center solution, IP-based, offering a complete and integrated communications management for voice, video, email, instant messaging and social networks (Facebook and Twitter). Its architecture - 100% SIP standard - meets the need for a contact center more flexible, scalable and profitable.Fully developed by Collab, this multimedia suite allows the existence of several contact centers connected in a distributed model. ## What is OneContact CC used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OneContact CC?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.collab.com/en/&name=OneContact CC) ## OneContact CC Overview Updated September 2026 AI summary OneContact CC equips small and midsize businesses with call and contact center capabilities, supporting both inbound and outbound communication through features like automatic call distribution, call logging, monitoring, recording, and scripting. It offers predictive and progressive dialers, live chat, performance management, and integrations with CRM and support platforms, and is accessible via cloud and mobile deployment options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OneContact CC 4.5 (2) VS. [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $1 per user, per month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.8 (885) Value For Money 4.0 (2) Value For Money 4.5 (796) Customer Service 4.0 (2) Customer Service 4.6 (816) ## OneContact CC alternatives Highest Rated [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about OneContact CC Overview ### What company size and specific industries is OneContact CC built for? OneContact CC is designed for B2B companies of any size that need a contact center solution for business-to-business customer communication. The vendor description does not specify particular industries, so the product appears intended for general B2B use across sectors rather than a single vertical. Features and Usability ### What are the key features of OneContact CC? OneContact CC offers call center management tools like automatic call distribution, IVR, queue management, and blended inbound and outbound call handling. It also includes call logging, call recording, call monitoring, and real-time monitoring, plus chat/messaging, live chat, social media integration, third-party integrations, and real-time reporting. Integrations ### Which third-party tools and platforms does OneContact CC integrate with? OneContact CC integrates with Meta for Business, Salesforce Sales Cloud, SugarCRM, Twitter/X, and Zendesk Suite. These integrations cover social messaging, CRM, and customer support workflows, giving the platform connections to five third-party tools from the official catalog. Getting Started and Support ### What training and onboarding options does OneContact CC offer? OneContact CC provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person and live online formats support guided instruction, webinars offer group learning sessions, and documentation gives written reference material for self-paced review and setup support. Getting Started and Support ### What customer support options does OneContact CC offer? OneContact CC provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. Support quality cannot be assessed from reviewer feedback here, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 3,823 Call Center reviews Capterra reviewers point to these as the top priorities when choosing call center software: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) OneContact CC supports all three of the features reviewers rank highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, keep accurate records of customer interactions, and oversee call quality, allowing teams to improve service consistency and respond to customer needs more effectively. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details OneContact CC 33 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Scripting: Provide agents with a typical response for common call subject matter - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Social: Provides tools specifically meant for socializing and meetign with colleagues - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 4.0 (2) Free Trial Basic $1.00 Value for money 4.0 (2) 4.0 Based on 2 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Emir O. Expert associate Telecommunications ### "If you need robust Call Center solution this one you have to consider" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 September 19, 2020 Fairly positive, i work with system every day. We had rare system problems which were never root caused by OneContact CC itself. But when you see lack of progress in product developement in half of decade you get bit worried. Yes they are making some kind of cloud version, but they did not address this version with any new options in last 5 years. As an admin and supervisor i have to say it works, but i don't see any improvement Pros Interface is basicly clean, you have a lot of posibilites for cascading chanells for call centar. There is option to include scripts for integrating with CRM (fairly obsolete support for ie 11 integration). Supervisor panels are usable, and Wallboards too. System is rock solid, as long as you have decent servers and network. Cons Well it's getting oboslete. Supervisors and wallboards still users flash (yes in 2020). You can't customise reports so we were forced to pay aditional developement for external reporting system. There is no report that can follow call when you cascade call center too much. IVR is lacking options, actually has no options for AI. Social media integration is basic and that is undestatement, no chatboots, no AI solutions. Also end user apliacation had some issues with audio devices compatibility. When you purchache headsets usualy vendors nevere heard for Collab etc. Integration with external apliactons like Skype, Microsft Teams is non existant Alternatives considered [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) Reasons for choosing OneContact CC I did not, management did Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BV Bruce von M. Co-founder and Joint CEO Information Technology and Services ### "Next Generation Contact Center Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2016 OneContact has a great architecture and meets the requirements of modern contact centers. This is backed up by a skilled technical team that is always available to provide support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.