Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Collab
  • www.collab.com/en/index.html
  • Founded 2003
  • Portugal

About OneContact CC

OneContact CC is a multimedia call center solution, IP-based, offering a complete and integrated communications management for voice, video, email, instant messaging and social networks (Facebook and Twitter). Its architecture - 100% SIP standard - meets the need for a contact center more flexible, scalable and profitable.Fully developed by Collab, this multimedia suite allows the existence of several contact centers connected in a distributed model.


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OneContact CC Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

OneContact CC Reviews

Next Generation Contact Center Platform

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: OneContact has a great architecture and meets the requirements of modern contact centers. This is backed up by a skilled technical team that is always available to provide support.

Recommendations to other buyers: I would recommend OneContact to any company wanting to transform contact centers into customer engagement centers.