# OneContact CC Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about OneContact CC Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/151354/OneContact-CC --- # OneContact CC Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OneContact CC ## What is OneContact CC? OneContact CC is a multimedia call center solution, IP-based, offering a complete and integrated communications management for voice, video, email, instant messaging and social networks (Facebook and Twitter). Its architecture - 100% SIP standard - meets the need for a contact center more flexible, scalable and profitable.Fully developed by Collab, this multimedia suite allows the existence of several contact centers connected in a distributed model. ## What is OneContact CC used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OneContact CC?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.collab.com/en/&name=OneContact CC) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OneContact CC 4.5 (2) VS. [4.4 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $1 per user, per month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.3 (3,604) Value For Money 4.0 (2) Value For Money 4.2 (2,659) Customer Service 4.0 (2) Customer Service 4.3 (2,767) ## OneContact CC alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about OneContact CC Overview ### What company size and specific industries is OneContact CC built for? OneContact CC is designed for B2B companies, serving business-to-business organizations of various sizes that need contact center capabilities for sales, support, or account management. The vendor description does not specify a particular company size or industry, so the target audience is broad within the B2B market. Features and Usability ### What are the key features of OneContact CC? OneContact CC offers automatic call distribution, IVR, queue management, and call scripting for inbound and outbound call center operations. It also includes call logging, call monitoring, call recording, and real-time reporting, plus chat and messaging, live chat, social media integration, and third-party integrations. Integrations ### Which third-party tools and platforms does OneContact CC integrate with? OneContact CC integrates with Meta for Business, Salesforce Sales Cloud, SugarCRM, Twitter/X, and Zendesk Suite. These catalog integrations cover customer relationship management, social channels, and support workflows, giving teams a focused set of connected tools for handling customer interactions across core business platforms. Getting Started and Support ### What training and onboarding options does OneContact CC offer? OneContact CC provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars allow guided remote learning, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does OneContact CC offer? OneContact CC provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available about support quality, so the support experience cannot be assessed here. The listed channels indicate multiple ways to reach help, but user sentiment about response times or helpfulness is not documented. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details OneContact CC 30 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Provide agents with a typical response for common call subject matter Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Active monitoring of systems, applications, or networks Active reporting of data and metrics Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 4.0 (2) Free Trial Basic $1.00 Value for money 4.0 (2) 4.0 Based on 2 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Emir O. Expert associate Telecommunications ### "If you need robust Call Center solution this one you have to consider" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 September 19, 2020 Fairly positive, i work with system every day. We had rare system problems which were never root caused by OneContact CC itself. But when you see lack of progress in product developement in half of decade you get bit worried. Yes they are making some kind of cloud version, but they did not address this version with any new options in last 5 years. As an admin and supervisor i have to say it works, but i don't see any improvement Pros Interface is basicly clean, you have a lot of posibilites for cascading chanells for call centar. There is option to include scripts for integrating with CRM (fairly obsolete support for ie 11 integration). Supervisor panels are usable, and Wallboards too. System is rock solid, as long as you have decent servers and network. Cons Well it's getting oboslete. Supervisors and wallboards still users flash (yes in 2020). You can't customise reports so we were forced to pay aditional developement for external reporting system. There is no report that can follow call when you cascade call center too much. IVR is lacking options, actually has no options for AI. Social media integration is basic and that is undestatement, no chatboots, no AI solutions. Also end user apliacation had some issues with audio devices compatibility. When you purchache headsets usualy vendors nevere heard for Collab etc. Integration with external apliactons like Skype, Microsft Teams is non existant Alternatives considered [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) Reasons for choosing OneContact CC I did not, management did Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BV Bruce von M. Co-founder and Joint CEO Information Technology and Services ### "Next Generation Contact Center Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2016 OneContact has a great architecture and meets the requirements of modern contact centers. This is backed up by a skilled technical team that is always available to provide support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.