--- title: "Giosg Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Giosg Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/151356/Giosg-Live-Chat/" page_type: "product" language: "en" --- # Giosg Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Giosg ## What is Giosg? Giosg is a Sales Acceleration Platform that combines live chat, chatbots, AI, and interactive content to help companies build engaging online experiences that turn website visitors into sales — fast. We want to reimagine, redefine and revalue the interaction between organisations and people in the digital world. Today, over 1200 companies worldwide in retail, automotive and real estate, among others, have joined us in our quest. ## What is Giosg used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 45 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price €199 Other, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Giosg?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.giosg.com&name=Giosg) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Giosg 4.5 (45) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €199 Other, Per Year Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (45) Ease Of Use 4.6 (1,767) Value For Money 4.4 (37) Value For Money 4.6 (1,517) Customer Service 4.8 (43) Customer Service 4.7 (1,536) ## Giosg alternatives [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (149)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars ## FAQs about Giosg Overview ### Which roles and teams benefit most from Giosg? Giosg is most used by marketing teams, business development leaders, e-commerce managers, and customer service teams that need to convert website visitors into qualified conversations. Marketing and digital leaders use it to personalize engagement, sales teams capture leads faster, and service teams streamline live chat, routing, and customer support workflows. Answer based on 45 reviews Overview ### What company size and industries is Giosg built for? Giosg is used from medium-sized businesses to enterprises, but reviewer data skews toward small businesses at 44%, with financial services leading at 11%. It also serves midsize companies at 29% and enterprises at 27%, with notable use in outsourcing/offshoring and real estate, each at 9%. Answer based on 45 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Giosg? Giosg includes live chat, chatbot, and one-to-one messaging for real-time conversations, plus appointment scheduling, lead capture, lead qualification, and lead distribution. It also offers audience targeting, website visitor tracking, proactive chat, customer segmentation, real-time analytics, transcripts, and integrations through API, website integration, and third-party integrations. Integrations ### Which third-party tools and platforms does Giosg integrate with? Giosg integrates with 7 third-party tools, including CRM and support platforms such as HubSpot CRM, Salesforce.org Nonprofit Cloud, Zendesk Suite, Microsoft 365, WhatsApp, Messenger, and Zapier. These connections cover customer messaging, sales, service, and workflow automation needs. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Giosg offer? Giosg provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference, and videos provide on-demand walkthroughs. Answer based on 2 reviews Getting Started and Support ### What customer support options does Giosg offer, and how do users rate the experience? Giosg offers email/help desk, FAQ/forum, a knowledge base, 24/7 live representatives, and chat. Users generally describe support as helpful, smooth, and easy to reach, especially for setup and issue resolution. Reviews also highlight the chat experience and interface as easy to use for ongoing customer service tasks. Answer based on 10 reviews Features and Usability ### Is Giosg easy to use for daily customer chat work? Giosg feels easy to learn for daily chat, forms, and basic setup, especially for customer service and online teams. Many users describe the interface as simple and onboarding as quick, though reporting, goal settings, and complex rule-based setups can feel confusing for admins managing more advanced workflows. Answer based on 11 reviews Features and Usability ### How good is Giosg's user interface? Giosg offers a clean, easy-to-learn interface that helps chat agents and support teams work quickly. Many users like the simple console, branding options, and interaction design tools for pop-ups and chat flows, while some teams find the reporting views less flexible and harder to filter or read. Answer based on 10 reviews ## Features AI summary Based on 6,901 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Giosg supports all three of the top features reviewers value most: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond to customer questions faster, manage conversations across channels, and stay updated as new messages come in, allowing teams to deliver more timely and consistent customer service. Multi-Channel Communication 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.4 (13) 46.15% of 13 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.5 (13) 69.23% of 13 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Real-time Consumer-facing Chat 4.4 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Customizable Branding 4.3 (15) 53.33% of 15 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Reporting/Analytics 3.9 (15) 60.00% of 15 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Giosg 78 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Automotive Dealerships: For automotive/car dealerships - For Developers: For the intention to be used by developers - Forms Management: Store, manage and track all forms in a centralized location - Geotargeting: Geographic location of visitors determines behavior of the software - Group Messaging: Group messaging lets multiple people carry on a group conversation - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - New Car Dealer: For new car dealerships - Offline Form: Form to collect visitor contact information when live chat isn't available - One-to-One Messaging: Send personal messages to clients or attendees - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service Department: Manage in-house automobile service department - Shopping Cart: Checkout of online store - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Used Car Dealer: For used/pre-owned car dealerships - Video Chat: Chat with your counterparts over the video in real time - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (45) 4.2 Based on 45 reviews ## Pricing Value for money 4.4 (37) Basic €199.00 Other,Per Year Value for money 4.4 (37) 4.4 Based on 37 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/)[ Messenger](https://www.capterra.com/p/224532/Messenger/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (43) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (43) 4.8 Based on 43 reviews ## User reviews Overall rating 4.5 Based on 45 reviews Filter by rating 5(24) 4(21) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KK Kimmo K. Customer Service Improvement Manager Utilities ### "Great for conversion tracking" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 17, 2023 Pros The platform is very suitable for e-commerce purposes as the conversion tracking is good, it's easy to keep up multiple chats simultaneously, and the platform comes with good reporting features. The customer support is very responsive. Cons It would be good to have better ways to organize the canned answers in order to find them better and get an overview of what topics are covered. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JN Jenni N. service specialist Information Services ### "Easy to use after successful integration" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 30, 2022 Pros Software is easy to use in customer service and works reliably Cons Goal settings were a bit complex to get in use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OG Ovidijus G. Project manager Textiles ### "Giosg chat review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 11, 2022 I'm happy Pros I tested it and played with it, and it's user-friendly and simple to use. I like that you don't need super IT knowledge to work with it and you can improve the chatbot. Cons I just played with it for some time so it's to early say something negative. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Miia M. Team leader Banking ### "Giosg review " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 2, 2022 Overall my experience has been very good - the product has worked well and you are able to get data you need from it as well.And the service from Giosg has always been excellent - we have been able to modify things to match better for our needs and in case of any trouble, we have always been able to get help really fast. Pros It has been very easy to use, it gives you much needed data and the support has been always excellent. Cons For our needs it has always worked well and if we have wanted some improvements, we have always got them as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EM Elisa M. Marketing manager, digital marketing Machinery ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 10, 2022 Pros The tool is easy to use and it was rather easy to build the forms with the help from your support. Cons I would have liked to get more strategic planning help from your company while creating the forms and paths. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MV Mira V. Head of Business Development Marketing and Advertising ### "B2B organization" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 29, 2022 Pros It would be good that when you close the chat bot from the bubble, it registers as a close function in the report Cons The designing of the chat bot is a bit hard, the template swifts from place to place and it is quite a lot of work to get that looking good in every step Alternatives considered [Leadoo](https://www.capterra.com/p/193699/Leadoo/) [Jenny](https://www.capterra.com/p/151137/Jenny/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Manajit C. Live Chat PA Outsourcing/Offshoring ### "One of the best at what it does" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 18, 2022 Pros Nice clean interface coupled with handy functionalities like resuming a chat from history after closing the window. The ability to edit live chat labels is also a big plus where unlike in other tools you do not have to rummage through a separate chat support tool to correct a mistake. Cons The canned responses could do with a search functionality to quicken access. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Johannes R. Senior web analyst Insurance ### "TPS Rules" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 17, 2022 One important customer service channel Pros We use the basic features so uptime and overall working-as-planned is important. We havent have any major issues so far. Cons Maybe in page installation would be nice feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Mikael H. Product Manager Wholesale ### "Follow website visitors with the help of Giosg" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 16, 2022 Giosg works really good, good help for finding new customers. Pros We follow the website visitors, good tool for that. Cons There is not anything that I don't like, good program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Jukka A. Business Systems Manager Financial Services ### "Flexible solutions for multichannel markting and customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 9, 2022 We've used Giosg almost from the beginning as they (Giosg) have said that we were one the first customers they've had. Originally Giosg provided us and our customers a chat portal to communicate and offer support for various customer service tasks and tickets. In the recent years we've been extremely happy for the launch of the Giosg Interaction tools that provided us new ways for marketing our service as well. Pros As an overall product Giosg is easy to use and the learning curve to get into the different features and tools is relatively shallow. The integration of the services was fast and after a 1 hour meeting with them we were already in production. After that we’ve been happy growing our businesses with Giosg Cons I can't really come up anything regarding Giosg that would qualify as the least favorite thing in their software. Maybe you could develop the user interface for the reporting tools a bit more flexible and easier to filter but in overall the features that bring home the bacon are tip top. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/151356/Giosg-Live-Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.