# Giosg Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Giosg Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/151356/Giosg-Live-Chat --- # Giosg Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Giosg ## What is Giosg? Giosg is a Sales Acceleration Platform that combines live chat, chatbots, AI, and interactive content to help companies build engaging online experiences that turn website visitors into sales — fast. We want to reimagine, redefine and revalue the interaction between organisations and people in the digital world. Today, over 1200 companies worldwide in retail, automotive and real estate, among others, have joined us in our quest. ## What is Giosg used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 45 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price €199 Other, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Giosg?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.giosg.com&name=Giosg) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Giosg 4.5 (45) VS. [4.7 (1,772)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €199 Other, Per Year Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (45) Ease Of Use 4.6 (1,752) Value For Money 4.4 (37) Value For Money 4.6 (1,503) Customer Service 4.8 (43) Customer Service 4.7 (1,522) ## Giosg alternatives [4.7 (18)](https://www.capterra.com/p/10031687/Text-App/#reviews) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.1 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 78% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customizable Branding 4.3 (15) 53.33% of 15 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Reporting/Analytics 3.9 (15) 60.00% of 15 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Mobile Access 4.4 (13) 46.15% of 13 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Proactive Chat 4.5 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Transcripts/Chat History 4.5 (13) 69.23% of 13 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Real-time Consumer-facing Chat 4.4 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Giosg 78 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Protect sensitive data for digital privacy Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Predefined actions automatically performed on the occurance of specific events Public or private sharing of digital files such as documents, audio/video, images, and more For automotive/car dealerships For the intention to be used by developers Store, manage and track all forms in a centralized location Geographic location of visitors determines behavior of the software Group messaging lets multiple people carry on a group conversation Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Process and analyze human language in text or audio form Ability to interact with the application using human languages such as English For new car dealerships Form to collect visitor contact information when live chat isn't available Send personal messages to clients or attendees A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Copy on the page or chat window encouraging the user to engage with the chat option Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Manage in-house automobile service department Checkout of online store Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents For used/pre-owned car dealerships Chat with your counterparts over the video in real time Seamlessly integrates with 3rd party websites Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (45) 4.2 Based on 45 reviews ## Pricing Value for money 4.4 (37) Basic €199.00 Other,Per Year Value for money 4.4 (37) 4.4 Based on 37 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/)[ Messenger](https://www.capterra.com/p/224532/Messenger/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (43) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (43) 4.8 Based on 43 reviews ## User reviews Overall rating 4.5 Based on 45 reviews Filter by rating 5(24) 4(21) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KK Kimmo K. Customer Service Improvement Manager Utilities ### "Great for conversion tracking" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 17, 2023 Pros The platform is very suitable for e-commerce purposes as the conversion tracking is good, it's easy to keep up multiple chats simultaneously, and the platform comes with good reporting features. The customer support is very responsive. Cons It would be good to have better ways to organize the canned answers in order to find them better and get an overview of what topics are covered. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JN Jenni N. service specialist Information Services ### "Easy to use after successful integration" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 30, 2022 Pros Software is easy to use in customer service and works reliably Cons Goal settings were a bit complex to get in use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OG Ovidijus G. Project manager Textiles ### "Giosg chat review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 11, 2022 I'm happy Pros I tested it and played with it, and it's user-friendly and simple to use. I like that you don't need super IT knowledge to work with it and you can improve the chatbot. Cons I just played with it for some time so it's to early say something negative. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Miia M. Team leader Banking ### "Giosg review " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 2, 2022 Overall my experience has been very good - the product has worked well and you are able to get data you need from it as well.And the service from Giosg has always been excellent - we have been able to modify things to match better for our needs and in case of any trouble, we have always been able to get help really fast. Pros It has been very easy to use, it gives you much needed data and the support has been always excellent. Cons For our needs it has always worked well and if we have wanted some improvements, we have always got them as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EM Elisa M. Marketing manager, digital marketing Machinery ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 10, 2022 Pros The tool is easy to use and it was rather easy to build the forms with the help from your support. Cons I would have liked to get more strategic planning help from your company while creating the forms and paths. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MV Mira V. Head of Business Development Marketing and Advertising ### "B2B organization" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 29, 2022 Pros It would be good that when you close the chat bot from the bubble, it registers as a close function in the report Cons The designing of the chat bot is a bit hard, the template swifts from place to place and it is quite a lot of work to get that looking good in every step Alternatives considered [Leadoo](https://www.capterra.com/p/193699/Leadoo/) [Jenny](https://www.capterra.com/p/151137/Jenny/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Manajit C. Live Chat PA Outsourcing/Offshoring ### "One of the best at what it does" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 18, 2022 Pros Nice clean interface coupled with handy functionalities like resuming a chat from history after closing the window. The ability to edit live chat labels is also a big plus where unlike in other tools you do not have to rummage through a separate chat support tool to correct a mistake. Cons The canned responses could do with a search functionality to quicken access. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Johannes R. Senior web analyst Insurance ### "TPS Rules" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 17, 2022 One important customer service channel Pros We use the basic features so uptime and overall working-as-planned is important. We havent have any major issues so far. Cons Maybe in page installation would be nice feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Mikael H. Product Manager Wholesale ### "Follow website visitors with the help of Giosg" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 16, 2022 Giosg works really good, good help for finding new customers. Pros We follow the website visitors, good tool for that. Cons There is not anything that I don't like, good program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Jukka A. Business Systems Manager Financial Services ### "Flexible solutions for multichannel markting and customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 9, 2022 We've used Giosg almost from the beginning as they (Giosg) have said that we were one the first customers they've had. Originally Giosg provided us and our customers a chat portal to communicate and offer support for various customer service tasks and tickets. In the recent years we've been extremely happy for the launch of the Giosg Interaction tools that provided us new ways for marketing our service as well. Pros As an overall product Giosg is easy to use and the learning curve to get into the different features and tools is relatively shallow. The integration of the services was fast and after a 1 hour meeting with them we were already in production. After that we’ve been happy growing our businesses with Giosg Cons I can't really come up anything regarding Giosg that would qualify as the least favorite thing in their software. Maybe you could develop the user interface for the reporting tools a bit more flexible and easier to filter but in overall the features that bring home the bacon are tip top. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/151356/Giosg-Live-Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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