--- title: "Giosg Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Giosg Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/151356/Giosg-Live-Chat/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Giosg Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Giosg ## What is Giosg? Giosg is a Sales Acceleration Platform that combines live chat, chatbots, AI, and interactive content to help companies build engaging online experiences that turn website visitors into sales — fast. We want to reimagine, redefine and revalue the interaction between organisations and people in the digital world. Today, over 1200 companies worldwide in retail, automotive and real estate, among others, have joined us in our quest. ## What is Giosg used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/)[eCommerce](https://www.capterra.com/ecommerce-software/) Top alternative Featured Overall rating Based on 45 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price €199 Other, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Giosg?[Manage this product listing](https://www.g2.com/products/giosg/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Giosg 4.5 (45) VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) Starting Price €199 Other, Per Year Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (45) Ease Of Use 4.8 (176) Value For Money 4.4 (37) Value For Money 4.4 (155) Customer Service 4.8 (43) Customer Service 4.7 (158) ## Giosg alternatives [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (178)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) Highest Rated [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) [4.6 (649)](https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews/) Starting price $87.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131558/Userlike-Live-Chat/) [Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) [4.6 (343)](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136251/Smartsupp-live-chat/) ## FAQs about Giosg Overview ### Which roles and teams benefit most from Giosg? Giosg is most used by sales and business development teams, customer service leaders and agents, and digital product teams. Sales managers handle online inquiries and support conversion conversations, while service teams manage customer interactions. Project managers, web analysts, and marketing planners track website engagement and coordinate digital service improvements. Answer based on 45 reviews Overview ### What company size and industries is Giosg built for? Giosg is used by medium-sized businesses and enterprises in retail, automotive, real estate, and financial services, while 44% of reviewers are small businesses. Financial services leads reviewer industries at 11%, followed by real estate and outsourcing/offshoring at 9% each, indicating use across organizations of varying sizes. Answer based on 45 reviews Features and Usability ### What are the key features of Giosg? Giosg offers live chat, chatbot, video chat, and one-to-one messaging for real-time conversations. It also includes lead capture, lead qualification, audience targeting, website visitor tracking, and appointment scheduling, plus analytics, transcripts, canned responses, and workflow management for customer communication and support. Integrations ### Which third-party tools and platforms does Giosg integrate with? Giosg integrates with 7 third-party tools and platforms, including CRM and support options such as HubSpot CRM, Salesforce Nonprofit Cloud, and Zendesk Suite, plus communication and productivity tools like Messenger, WhatsApp, Microsoft 365, and Zapier. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Giosg offer? Giosg provides in person training, live online sessions, webinars, documentation, and videos to support team onboarding. In person and live online formats allow guided instruction, webinars cover scheduled group learning, documentation offers written reference, and videos support self-paced review of product features and steps. Answer based on 2 reviews Getting Started and Support ### What customer support options does Giosg offer, and how do users rate the experience? Giosg offers email/help desk, FAQ/forum, knowledge base, 24/7 live representative, and chat support. Users describe the support team as helpful, responsive, and willing to resolve setup issues. Reviewers also report smooth assistance during implementation and clear explanations when configuring the platform. Answer based on 10 reviews Features and Usability ### Is Giosg easy to use for live chat and customer service? Giosg makes daily live chat administration and interaction setup approachable for most teams. Customer service, social care, and internal support users describe a simple interface, quick onboarding, and low-code form creation. More complex rule sets, goal configuration, custom reports, and canned-answer management can take longer to learn and may require support. Answer based on 11 reviews Features and Usability ### How easy is the Giosg user interface to learn? Giosg provides a clean, logical live chat console that operators learn quickly. Customer service and sales support teams value editable chat labels, chat-history access, simultaneous conversation handling, and branded interaction flows. The reporting interface receives more mixed feedback, as some users find filtering statistics and turning data into readable reports less intuitive. Answer based on 10 reviews ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Giosg supports all three of the features reviewers value most: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and stay on top of customer interactions as they happen, allowing teams to deliver more timely and consistent support. Multi-Channel Communication 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.4 (13) 46.15% of 13 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.5 (13) 69.23% of 13 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Customizable Branding 4.3 (15) 53.33% of 15 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Reporting/Analytics 3.9 (15) 60.00% of 15 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Proactive Chat 4.5 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Giosg 76 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Automotive Dealerships: For automotive/car dealerships - Forms Management: Store, manage and track all forms in a centralized location - Geotargeting: Geographic location of visitors determines behavior of the software - Group Messaging: Group messaging lets multiple people carry on a group conversation - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - New Car Dealer: For new car dealerships - Offline Form: Form to collect visitor contact information when live chat isn't available - One-to-One Messaging: Send personal messages to clients or attendees - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service Department: Manage in-house automobile service department - Shopping Cart: Checkout of online store - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Used Car Dealer: For used/pre-owned car dealerships - Video Chat: Chat with your counterparts over the video in real time - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (45) 4.2 Based on 45 reviews ## Pricing Value for money 4.4 (37) Basic €199.00 Other,Per Year Value for money 4.4 (37) 4.4 Based on 37 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Salesforce Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (43) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (43) 4.8 Based on 43 reviews ## User reviews Overall rating 4.5 Based on 45 reviews Filter by rating Counts reflect reviews available in this feed. 5(24) 4(21) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Verified Reviewer owner Used the software for: 3-5 years ### "We see that Giosg generates more conversions .." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2021 they are great .. very nice, pleasant, great customer service, immediate response .. only have good things to say Pros The fact that people can interact quickly and easily with us. Branded in our look & feel. And we simply see that it leads to better conversion rates .. this directly impacts our bottom line (positively!) Cons n.a. i dont know anything I did not like Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Team leader Used the software for: 1-3 years ### "Giosg review " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 10, 2022 Overall my experience has been very good - the product has worked well and you are able to get data you need from it as well.And the service from Giosg has always been excellent - we have been able to modify things to match better for our needs and in case of any trouble, we have always been able to get help really fast. Pros It has been very easy to use, it gives you much needed data and the support has been always excellent. Cons For our needs it has always worked well and if we have wanted some improvements, we have always got them as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. David R. Marketing Director Used the software for: 1-3 years ### "Good, reliable live chat for SMEs" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 10, 2022 Giosg is a good all round chat software. Customer service and onboarding excellent. Lacks some of the features that other market leading software provides, but generally this is fine for a small business. Pros I selected Giosg against other providers primarily because it allows multiple websites with multiple users to login and see only there chats and chat history. This made it an attractive option for future omnichanel services. Cons The lack of analytics. Other chat as standard supplies IP address of visitors/chatters. We’ve had a few intermittent issues with the chrome chat notifications too. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Services coordinator Used the software for: 3-5 years ### "Great product, excellent service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2021 Live chat is a modern way to communicate and it is very pleasant especially in handling negative feedback. Chatbots are reliable work mates, who can take care of the customers if live chatters are not available. There has been very little technical problems over the years and the support of Giosg is next level. I work with several software companies and Giosg's support is the easiest and quickest to reach when needed. Always helpful, pleasant and professional! Pros Live chat is very pleasant way to communicate with visitors, gives you time to consider your replies. Plus you can take care of several chats at the same time. Live chat system is very simple to handle and also train new chatters in the company. Interaction Builder gives you possibility to create elements and interactions on your website when needed. It is quick and cheap way to inform your customers or collect information and with chatbots you can easily get an extra service canal for the faq. Cons I can't think anything negative about this product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Business Systems Manager Used the software for: 3-5 years ### "Flexible solutions for multichannel markting and customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 10, 2022 We've used Giosg almost from the beginning as they (Giosg) have said that we were one the first customers they've had. Originally Giosg provided us and our customers a chat portal to communicate and offer support for various customer service tasks and tickets. In the recent years we've been extremely happy for the launch of the Giosg Interaction tools that provided us new ways for marketing our service as well. Pros As an overall product Giosg is easy to use and the learning curve to get into the different features and tools is relatively shallow. The integration of the services was fast and after a 1 hour meeting with them we were already in production. After that we’ve been happy growing our businesses with Giosg Cons I can't really come up anything regarding Giosg that would qualify as the least favorite thing in their software. Maybe you could develop the user interface for the reporting tools a bit more flexible and easier to filter but in overall the features that bring home the bacon are tip top. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer palveluasiantuntija Used the software for: 3-5 years ### "giosg is the go to" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 15, 2021 Excellent co-operation exprerience Pros The product is very versitile and easy to navigate. Cons Features could be more managable in the settings. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Customer Service Team Leader Used the software for: 3-5 years ### "The platform is easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2021 The platform is easy to use and learn to use. A very good tool for sales support as well as for customers when they need to get in touch with customer service quickly. In addition, Interaction designer and chatbot are good ways to create more specific information for different pages in the online store. Pros The platform is easy to use for both the customer and the agent. Cons Sales / conversion are not currently performing optimally. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Digital Marketing Manager Used the software for: 3-5 years ### "Helping customers when your offline and online" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 12, 2021 Pros Easy to use, directly helping customers get the service they require. Cons A simpler reporting system would help when asked to pull reports, it is almost like you can't see the wood for the trees because there are too many options, when we want to just monitor our KPIs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ICT-asiantuntija Used the software for: Less than 1 year ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 15, 2021 Pros The software is easy to use for professionals at the social and healthcare industry. Our customers have been satisfied about this new service. Also the integrations with the 3rd party providers were easy to create and easy to use on daily basis. Cons Without integrations the custom report feature is slow and confusing, because of the lack of knowledge how to analyze the reports and the data. Also the canned answers should be filtered or somehow more user-friendly. We would be also more satisfied, if the Interaction Builder feature would always be included to the service itself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Project Manager Used the software for: 3-5 years ### "Great live chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2022 We offer an integrated chatbot and live chat on two websites. Overall the experience has been excellent. Almost flawless. Pros Giosg chat is easy to configure, easy to use and reliable. The people at Giosg are lovely and they have supported us through the years wonderfully. No complaints. Great products. Great company. Cons Hard to find any negatives. Giosg chat did everything we wanted and it could do even more. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/151356/Giosg-Live-Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.