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Giosg is a Sales Acceleration Platform that combines live chat, chatbots, AI, and interactive content to help companies build engaging online experiences that turn website visitors into sales — fast. We want to reimagine, redefine and revalue the interaction between organisations and people in the digital world. Today, over 1200 companies worldwide in retail, automotive and real estate, among others, have joined us in our quest.
Provider
giosg.com
Located In
Finland
Foundation
2011
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
In Person, Documentation, Webinars, Live Online, Videos
Support
24/7 (Live rep), FAQs/Forum, Chat, Email/Help Desk, Knowledge Base
Giosg is used by over 1200 companies worldwide in retail, automotive, real estate, and financial services from medium-sized businesses to enterprises.
Content Source: Giosg
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Giosg Reviews
Pros
Whenever we have needed help the most helpful and friendly team has been helping us to move forward.
Big help for our digital marketing and sales channels. Nice-looking interactions that ensure good quality leads for our sales team.
Giosg chat is easy to configure, easy to use and reliable. The people at Giosg are lovely and they have supported us through the years wonderfully.
Very nice, pleasant, great customer service, immediate response. Only have good things to say.
Cons
I just played with it for some time so it's to early say something negative.
Was missing integrations to external reporting systems.
Sometimes there are disorders whose root cause is difficult to trace, for example the chat conversation is dropped for some reason.
Without integrations the custom report feature is slow and confusing, because of the lack of knowledge how to analyze the reports and the data.
"We see that Giosg generates more conversions .."
Overall: they are great .. very nice, pleasant, great customer service, immediate response .. only have good things to say
Pros: The fact that people can interact quickly and easily with us. Branded in our look & feel. And we simply see that it leads to better conversion rates .. this directly impacts our bottom line (positively!)
Cons: n.a. i dont know anything I did not like
"Great for conversion tracking"
Pros: The platform is very suitable for e-commerce purposes as the conversion tracking is good, it's easy to keep up multiple chats simultaneously, and the platform comes with good reporting features. The customer support is very responsive.
Cons: It would be good to have better ways to organize the canned answers in order to find them better and get an overview of what topics are covered.
"Good, reliable live chat for SMEs"
Overall: Giosg is a good all round chat software. Customer service and onboarding excellent. Lacks some of the features that other market leading software provides, but generally this is fine for a small business.
Pros: I selected Giosg against other providers primarily because it allows multiple websites with multiple users to login and see only there chats and chat history. This made it an attractive option for future omnichanel services.
Cons: The lack of analytics. Other chat as standard supplies IP address of visitors/chatters. We’ve had a few intermittent issues with the chrome chat notifications too.
"Easy to use after successful integration"
Pros: Software is easy to use in customer service and works reliably
Cons: Goal settings were a bit complex to get in use
"Giosg review "
Overall: Overall my experience has been very good - the product has worked well and you are able to get data you need from it as well.And the service from Giosg has always been excellent - we have been able to modify things to match better for our needs and in case of any trouble, we have always been able to get help really fast.
Pros: It has been very easy to use, it gives you much needed data and the support has been always excellent.
Cons: For our needs it has always worked well and if we have wanted some improvements, we have always got them as well.
