# Giosg Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Giosg the right Live Chat solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151356/Giosg-Live-Chat/reviews --- Giosg 4.5 (45) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Giosg Ease of use 4.3 Customer Service 4.8 ## Pros and Cons in Reviews MC Manajit C Live Chat PAOutsourcing/Offshoring, 501 - 1,000 employeesUsed the software for: 6-12 months. “Nice clean interface coupled with handy functionalities like resuming a chat from history after closing the window.“ June 18, 2022 AS Anni S ICT-asiantuntijaHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Without integrations the custom report feature is slow and confusing, because of the lack of knowledge how to analyze the reports and the data.“ November 11, 2021 JT Janne T vcational teacher, business, marketing and customer serviceHigher Education, 10,001+ employeesUsed the software for: 1-2 years. “Livechat is good, customer service helps if youre in need of assistance setting your Giosg up.“ May 31, 2022 EM Elisa M Marketing manager, digital marketingMachinery, 51 - 200 employeesUsed the software for: Less than 6 months. “The tool is easy to use and it was rather easy to build the forms with the help from your support.“ August 10, 2022 SS Sini S markkinointisuunnittelijaConstruction, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “We are aiming for better customer service and more leads.“ November 12, 2021 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer owner Marketing and Advertising Used the software for: 2+ years ### "We see that Giosg generates more conversions .." November 16, 2021 5.0 they are great .. very nice, pleasant, great customer service, immediate response .. only have good things to say Pros The fact that people can interact quickly and easily with us. Branded in our look & feel. And we simply see that it leads to better conversion rates .. this directly impacts our bottom line (positively!) Cons n.a. i dont know anything I did not like Review Source MM Miia M. Team leader Banking Used the software for: 1-2 years ### "Giosg review " November 2, 2022 4.0 Overall my experience has been very good - the product has worked well and you are able to get data you need from it as well.And the service from Giosg has always been excellent - we have been able to modify things to match better for our needs and in case of any trouble, we have always been able to get help really fast. Pros It has been very easy to use, it gives you much needed data and the support has been always excellent. Cons For our needs it has always worked well and if we have wanted some improvements, we have always got them as well. Review Source DR David R. Marketing Director Outsourcing/Offshoring Used the software for: 1-2 years ### "Good, reliable live chat for SMEs" June 8, 2022 4.0 Giosg is a good all round chat software. Customer service and onboarding excellent. Lacks some of the features that other market leading software provides, but generally this is fine for a small business. Pros I selected Giosg against other providers primarily because it allows multiple websites with multiple users to login and see only there chats and chat history. This made it an attractive option for future omnichanel services. Cons The lack of analytics. Other chat as standard supplies IP address of visitors/chatters. We’ve had a few intermittent issues with the chrome chat notifications too. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Giosg The multi tenant model allowing multiple users and websites on the same licence. Review Source KH Kirsi H. Services coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Great product, excellent service" November 11, 2021 5.0 Live chat is a modern way to communicate and it is very pleasant especially in handling negative feedback. Chatbots are reliable work mates, who can take care of the customers if live chatters are not available. There has been very little technical problems over the years and the support of Giosg is next level. I work with several software companies and Giosg's support is the easiest and quickest to reach when needed. Always helpful, pleasant and professional! Pros Live chat is very pleasant way to communicate with visitors, gives you time to consider your replies. Plus you can take care of several chats at the same time. Live chat system is very simple to handle and also train new chatters in the company. Interaction Builder gives you possibility to create elements and interactions on your website when needed. It is quick and cheap way to inform your customers or collect information and with chatbots you can easily get an extra service canal for the faq. Cons I can't think anything negative about this product. Reason for choosing Giosg Easy to use, looks good, great service, high quality and reliable Finnish company. Review Source JA Jukka A. Business Systems Manager Financial Services Used the software for: 2+ years ### "Flexible solutions for multichannel markting and customer service" June 9, 2022 5.0 We've used Giosg almost from the beginning as they (Giosg) have said that we were one the first customers they've had. Originally Giosg provided us and our customers a chat portal to communicate and offer support for various customer service tasks and tickets. In the recent years we've been extremely happy for the launch of the Giosg Interaction tools that provided us new ways for marketing our service as well. Pros As an overall product Giosg is easy to use and the learning curve to get into the different features and tools is relatively shallow. The integration of the services was fast and after a 1 hour meeting with them we were already in production. After that we’ve been happy growing our businesses with Giosg Cons I can't really come up anything regarding Giosg that would qualify as the least favorite thing in their software. Maybe you could develop the user interface for the reporting tools a bit more flexible and easier to filter but in overall the features that bring home the bacon are tip top. Review Source MZ Milena Z. palveluasiantuntija Retail Used the software for: 2+ years ### "giosg is the go to" November 11, 2021 4.0 Excellent co-operation exprerience Pros The product is very versitile and easy to navigate. Cons Features could be more managable in the settings. Review Source SS Sara-Mia S. Customer Service Team Leader Sporting Goods Used the software for: 2+ years ### "The platform is easy to use" November 11, 2021 5.0 The platform is easy to use and learn to use. A very good tool for sales support as well as for customers when they need to get in touch with customer service quickly. In addition, Interaction designer and chatbot are good ways to create more specific information for different pages in the online store. Pros The platform is easy to use for both the customer and the agent. Cons Sales / conversion are not currently performing optimally. Review Source AS Andrew S. Digital Marketing Manager Real Estate Used the software for: 2+ years ### "Helping customers when your offline and online" November 10, 2021 5.0 Pros Easy to use, directly helping customers get the service they require. Cons A simpler reporting system would help when asked to pull reports, it is almost like you can't see the wood for the trees because there are too many options, when we want to just monitor our KPIs. Review Source AS Anni S. ICT-asiantuntija Hospital & Health Care Used the software for: 6-12 months ### "Review" November 11, 2021 4.0 Pros The software is easy to use for professionals at the social and healthcare industry. Our customers have been satisfied about this new service. Also the integrations with the 3rd party providers were easy to create and easy to use on daily basis. Cons Without integrations the custom report feature is slow and confusing, because of the lack of knowledge how to analyze the reports and the data. Also the canned answers should be filtered or somehow more user-friendly. We would be also more satisfied, if the Interaction Builder feature would always be included to the service itself. Review Source JH Jyrki H. Project Manager Insurance Used the software for: 2+ years ### "Great live chat" January 28, 2022 5.0 We offer an integrated chatbot and live chat on two websites. Overall the experience has been excellent. Almost flawless. Pros Giosg chat is easy to configure, easy to use and reliable. The people at Giosg are lovely and they have supported us through the years wonderfully. No complaints. Great products. Great company. Cons Hard to find any negatives. Giosg chat did everything we wanted and it could do even more. Reason for choosing Giosg Integrations, features and price. Review Source JN Jenni N. service specialist Information Services Used the software for: 2+ years ### "Easy to use after successful integration" December 30, 2022 4.0 Pros Software is easy to use in customer service and works reliably Cons Goal settings were a bit complex to get in use Review Source BS Beata S. Owner Marketing and Advertising Used the software for: 2+ years ### "The best collaborative tool for real time messaging and video chats" March 5, 2019 5.0 Pros Fast and real time. Very power works over low speed network Cons It has limited features compared to Slack. It is locked only to GMAIL users Review Source JJ Juha J. Junior Product Manager Information Technology and Services Used the software for: 6-12 months ### "Easy to use live chat platform" November 1, 2021 5.0 Pros Interaction Builder is a huge help for creating custom processes that can involve live chat as well. It's easy to set up flows for guiding the user before they are engaged in a live chat. Cons Troubleshooting rule configurations used with interactions in multi-room environments is not always straight forward. Review Source ES Ethan S. Marketing Co-ordiantor Automotive Used the software for: 6-12 months ### "Giosg Review" November 10, 2021 5.0 Fully customizable and the customer support is extremely good. Always willing to help and resolve any issues I have. Pros Simplistic and clean design with customizing and designing interactions Cons The reporting feature looks overwhelming. Add more customizable looks for lists, drop downs, buttons etc Review Source JM Jussi M. Ops Excellence Specialist Financial Services Used the software for: 6-12 months ### "Review" November 12, 2021 4.0 Pros Easy to modify and create new bots. Fast customer service. Cons Creating correct rules for bots can be hard sometimes. Review Source PT Pasi T. Senior Account Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Giosg chat for CS agents" November 10, 2021 5.0 Overall experience is great! We are using giosg Live chat with numerous clients and reasons.. Pros Easy to use and easy to implement. Works 100% of total time. After the initial training we can build the chat what we need. Also fun for the user to engage with end customers. Cons Reporting could be more comprehensive and clear to interpret. Review Source AV Anni V. Service agent Real Estate Used the software for: 2+ years ### "A very easy to use service" December 20, 2021 4.0 Pros The chat's user interface is quick to learn and easy to use. The simplicity of the UI makes chatting effortless, especially if there are many chats going on at the same time. Integration with other services has been quick and easy as well. Cons Managing canned answers would be easier if they could be added, edited and deleted from the settings instead of the chat window. Review Source OG Ovidijus G. Project manager Textiles Used the software for: Less than 6 months ### "Giosg chat review" November 11, 2022 5.0 I'm happy Pros I tested it and played with it, and it's user-friendly and simple to use. I like that you don't need super IT knowledge to work with it and you can improve the chatbot. Cons I just played with it for some time so it's to early say something negative. Review Source AS Aaron S. Communications Director Financial Services Used the software for: 2+ years ### "Great service from Giosg" June 8, 2022 5.0 The team are always helpful and the system is efficient. They go the extra mile. Pros It is efficient and works well. It is very reliable. Cons Nothing Review Source AP Andreas P. Business Development Manager Financial Services Used the software for: 1-2 years ### "Great customizable product that fits our needs" November 12, 2021 5.0 We have implemented live chat on one of our front systems so that our partners can get in touch with internal resources with the click of a button. The user interface and usability for our internal users is good, and the time it takes to onboard new users is limited. We also have used several of the customization features so that the partners can recognize our brand also within the chat. There are also several great reporting features that presents useful insights into the solution. Pros I really enjoy the customization features and how we can create great workflows for customers and partners when they need to get a hold of one of our consultants. Cons Nothing specific to mention. Our use is limited to live chat, and that is handled to our need. Review Source SS Sini S. markkinointisuunnittelija Construction Used the software for: 2+ years ### "For chat agents easy to use, lots of possibilities with Interaction designer" November 12, 2021 4.0 We are aiming for better customer service and more leads. Giosg is very eager to help us with that. Pros For our online operators the chat function is easy to use. The interface is simple and logical. The interaction designer is also easy to use, and with that it is possible to create a variety of interactive pop-ups and elements without any skills in coding or use of graphic design programs. Cons The setup at least in our case is pretty complex and it is easy to get lost in all the rules. Also due to the complicity there are errors to be solved from time to time. However Giosg support is a great help. Review Source jT joonas T. CDO Building Materials Used the software for: 2+ years ### "We use Giosg for livechat" May 31, 2022 4.0 Great customer support and easy to use livechat! Pros Easy to use, highly customizable to our brand appearance Cons was missing integrations to external reporting systems Review Source SP Samuli P. Business developer Insurance Used the software for: 2+ years ### "Easy to deploy and use with versatile analytics" November 12, 2021 4.0 Pros In general, Giosg is most-likely one of the easiest software to deploy and use - at least in my own experience. Analytics makes it possible to develop chat-assisted sales. Support is easily and quickly available when needed. Cons Can't recognize anything at this point on Friday evening. :) Review Source TB Tomáš B. E-Commerce director Financial Services Used the software for: 1-2 years ### "Giosg review" November 15, 2021 5.0 Thanks to \[SENSITIVE CONTENT\] is the overall experience pleasant. Customer support is very helpful and explains everything needed to be explained, which makes the overall experience with Giosg very positive. Pros I really appreciate the easy setup and implementation and easy-to-use user environment. Cons It could always cost less :) But from the functional point of view, there is nothing at the moment i would say i dont like. Reason for choosing Giosg Giosg was our first and only option. Review Source JR Johannes R. Senior web analyst Insurance Used the software for: 2+ years ### "TPS Rules" June 17, 2022 4.0 One important customer service channel Pros We use the basic features so uptime and overall working-as-planned is important. We havent have any major issues so far. Cons Maybe in page installation would be nice feature. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.