# Connect Childcare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Connect Childcare the right Daycare solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151389/Connect-Childcare/reviews --- Connect Childcare 4.7 (19) [View alternatives](https://www.capterra.com/p/151389/Connect-Childcare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Connect Childcare Ease of use 4.4 Customer Service 4.8 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CJ Craig J. Director Education Management Used the software for: 2+ years ### "Connect Software Childcare " October 17, 2019 5.0 Their support and product knowledge is exceptionally. Pros It’s flexibility and functionality. The integration of auto posting payments through the app directly to the customers accounts. Cons Some aspects of the software do require some learning. Some of the functionality is quite complex. But this gives you great flexibility. Alternatives considered [Arbiter Registration](https://www.capterra.com/p/145319/FamilyID/) Reason for choosing Connect Childcare The in app payment system and parent interaction side of the software. Review Source Response from Connect Childcare October 22, 2019 Thanks for your brilliant review Craig, we really appreciate you taking the time out to post this. We're really happy to work with Portico and it's great hear that your nurseries continue to benefit from Connect's functionality. EC Ewan C. Director Education Management Used the software for: 2+ years ### "Everything you need in one package " October 27, 2019 4.0 Pros Connect software does all the management tasks that we need to run our business all in one programme. Parents love the ParentZone and we like the ability to easily run various reports to help that our management team operate efficiently. Cons As we were one of he first companies to use the software we have been a few teething problems as the software has evolved however they do get resolved Switched from [KinderSoft](https://www.capterra.com/p/63331/KinderSoft/) connect had more functions hay would benefit our management team Review Source Response from Connect Childcare November 7, 2019 Thanks Ewan, we always appreciate your feedback. I'm glad that your teething problems were sorted out and am really happy to hear that Connect makes managing your nurseries much easier. SL Susan L. Nursery practitioner Education Management Used the software for: 1-2 years ### "Our opinion" October 17, 2019 3.0 Improving as time goes on. Pros We like the fact that parents have access to the app whenever suits them especially if a child is upset we can directly forward some reassuring pictures to help ease anxiety. You can return to obs throughout period by saving info. Cons You cannot go back on register to check as to whether a child was in. From a parents perspective we cannot see how they see the app and upload images too Also sometimes it gets stuck and takes time to redo. And information is easily lost if it doesn’t save so you have to start again. Review Source Response from Connect Childcare October 22, 2019 Thank you for taking the time to leave us a review Susan. I'm really pleased to hear your parents love the app and it's helping to put their minds at ease. You're not able to look at historic registers on iConnect, but you can see these from the main Connect Childcare software. If you would like us to show you where to find these our support team will be glad to help. You can call them on 01282 507 945. This web page should help you with any queries you get from parents as it lists the answers to our most frequently asked questions: www.connectchildcare.com/information-for-parentzone-users/ Thank you again for your review. We've always working on improvements and updates and really appreciate you sharing your perspective. BW Bill W. Director Education Management Used the software for: 2+ years ### "We could not manage without it! " October 17, 2019 5.0 The service we receive is second to none - they follow up on every cal to ensure that any issues have been dealt with we have reduced our staffing costs due to their staff ratio module and are able to move staff to other settings to fill any gaps. The utilisation of staff accross 3 setting has greatly reduced the wage bill. Pros The fact that I can work from anywhere and manage all three nursery's from any where in the country. It is once you have had the training easy to use, does all our staff ratios, grant allocation and invoicing. The parentzone zone and I connect is easy for the practitioner to use, with parent partnership and two way communication playing a major part in our day to day activities. The management reports and widgits provide clear concise information. We have looked at other systems and nothing comes close. Cons The price! - it is not the cheapest, but you get what you pay for. The software team are there to answer and question you might have and can log in and sort it for you if your struggling. There is always going to be cheaper options but its like buying a cheap car and a Rolls oyce the money you save in time far out ways the cost Reason for choosing Connect Childcare We looked at various systems over 2 years and there was nothing on the market at that time that could do everything, invoicing, staff ratios, funding , and then the staff tablets ( Iconnect ) staff registers, children registers, and the parentzone app. we attend trade shows and look at different systems and i still believe the connect childcare is still miles ahead of any competitor as an around package, with out the need to use 2 or 3 different systems Review Source Response from Connect Childcare October 22, 2019 Thank you for taking the time to leave such a great review Bill. We love having you and Julie as customers and hope we can continue to impress you with our software and support service. AM Angela M. Director Education Management Used the software for: 2+ years ### "What I like about Connect" October 17, 2019 5.0 Using Connect has helped us to reduce our debt as it gives you much more control and the information is straight at hand. It has improved communication with parents/customers and as the system is easy to use for observations and assessments, it means that my staff have more time to spend with the children rather than doing paperwork. The support is fantastic as any issues are addressed immediately. Also customers pay via an app so makes it easier for customers to pay. All staff training, contracts and information is in one place. Pros That I could manage staff, parents, billing, etc all from one computer Cons Inputting all the information initially was time consuming . Also advice when setting up the system would have been appreciated as some things are difficult to change once the system has been set up. Reason for choosing Connect Childcare We loved Representative and the rest of the team when we met them. They make you feel important and not just another customer.The software ticked all of our boxes Review Source Response from Connect Childcare October 22, 2019 Thanks for your amazing review Angela. We'll take your comments about set up on board as we're always working to improve our services. I am so happy to hear that your staff and parents still love the system. HW Heidi W. Nursery Manager Education Management Used the software for: 6-12 months ### "Brook Farm Children's Nursery" February 6, 2023 5.0 As an early years setting we are so happy that we have transitioned to Connect. The team are very professional, very friendly and knowledgeable. They are always on hand to help with any issues that we may have. The reports produced are amazing and are extremely efficient. Iconnect has made tracking children's learning and development so much easier for our team and the parents LOVE the app. Pros Reporting system is outstanding and very efficient. Parent communication app Cons I think face-to-face training upon the implementation stage would be very helpful. Review Source Response from Connect Childcare February 8, 2023 Thank you for your feedback Heidi. We're so glad to hear you're pleased with the service you receive at Brook Farm Children's Nursery. We are thrilled to hear that iConnect has simplified your processes and that parents are loving the ParentZone app. Thank you for your feedback regarding your implementation, this will help us to improve our services further. LB Leanne B. Nursery Manager Education Management Used the software for: 2+ years ### "Connect childcare" October 29, 2019 5.0 Invoicing and debt management. Working in partnership with head office for enquiries. Pros Easy to use for invoicing and billing. Grants are easy to use and helpful to break down how funding has been applied to each childs account. Cons The icon of what you are selecting covers the actual icon you want can get annoying and difficult to see all icons clearly. Would like for the population figures to be quicker to calculate, would be great to move between rooms /age groups for a date range rather than reloading each age group to forecast a booking for a childs duration of care. Review Source Response from Connect Childcare November 7, 2019 Hi Leanne Thanks for your review. I've sent your comments over to our product team so they can review them and see if we're able to make changes based on your suggestions. Its really great to hear that you're benefiting from the grants, invoicing and debt management. EJ Eleri J. Manager Education Management Used the software for: 2+ years ### "use of softwere" February 28, 2023 5.0 took me a while to get everything installed, that is all the children, but once up and running it's a brilliant tool to have te ease every day bookings days off etc Pros once familiarised it is a brilliant softwere to use Cons ease of having childrens bookings in secure place and showing actual bookings Review Source aT alison T. operations manager Education Management Used the software for: 1-2 years ### "Superb investment" October 25, 2019 5.0 It has made our system easier to manage, less chance of mistakes being made and better used by staff to reduce time spent on tablets and increase interaction time with children Pros It was easy to use, variety of reports and options. The service provided allowed adaptability and consultants endeavour to make the system work for your needs. Cons It does contradict the above but some elements cannot be moulded to suit or needs so we have had to adapt our methods to match the system (but nothing that was a major issue for us) This was minimal in comparison to the impact it had. Review Source Response from Connect Childcare November 7, 2019 Thank you for your review Alison! I'm really glad to hear that our software has had such an impact on your nurseries. I hope we can continue to support you and Kaleidoscope in the future LD Lou D. Operations Manager Education Management Used the software for: 2+ years ### "5 Stars ⭐️⭐️⭐️⭐️⭐️" October 25, 2019 5.0 We have had a really good experience with connect. Any issues are resolved quickly. Business productivity is so much better. Pros The system made life at nursery a lot easier for us. The fee side of things is brilliant and we have so much more time on our hands. Cons We didnt like the fact that we couldn’t log children’s absence reasons on the tablet but after putting this forward to the team this came as part of the last update so happy days. Review Source Response from Connect Childcare November 7, 2019 Thanks Lou for such a lovely review. I'm glad we were able to update the system to better suit your needs at Kinder Haven, we'd love to hear about anymore improvements that you and your team would benefit from. TH Tom H. Financial Director Education Management Used the software for: 2+ years ### "Excellent Nursery Managemetn Software" October 17, 2019 5.0 A fantastic bit of software which I wouldn't hesitate to recommend. Pros The invoicing feature saves time allowing 200+ people to be invoiced in minutes before we used to issue paper invoices which would have to be printed, given out etc. Cons All the data entry which has to be done at the start, however, with everything on a paper-based system before I appreciate Connect Childcare isn't responsible for this! Review Source Response from Connect Childcare October 22, 2019 Thanks for your review Tom. It's great to hear our systems making such a difference to your processes. We completely understand that the data entry process can take some time, but hopefully you've gained that time back (and more) once everything is in the system. Thank you again for your recommendation. MP Michelle P. Nursery Manager Education Management Used the software for: 2+ years ### "When it works it works " October 17, 2019 5.0 Good, many times we have had support, made changes to the software to make it fit our business Pros Parent links, shared learning. Instant messaging. Data all in one place. Cons Back ground workings to connect some simple actions are complicated to solve and have many steps. Invoicing and payments don’t always get deducted from bill amount. Alternatives considered [Notepad++](https://www.capterra.com/p/185965/Notepad/) Reason for choosing Connect Childcare Sales pitch from rep Review Source LD Liz D. Director Education Management Used the software for: 2+ years ### "Highly Recommend" October 18, 2019 5.0 Great customer service, if you have a problem, great support team always have the answers and very helpful. Pros Connect Childcare is a great system, does just about everything we need it to do for full childcare management, invoicing, registers, staff rotas, etc. Excellent for parent partnership with Parentzone and for staff to record observations and assessments in Iconnect Cons Nothing springs to mind, great software, love it :) Reason for choosing Connect Childcare Has the best features Review Source Response from Connect Childcare October 22, 2019 Thank you for leaving us such a glowing review! Its a pleasure to work with you and I hope we can continue to impress you with our Customer Service and future product updates. ND Nicole D. Senior area manager Education Management Used the software for: 2+ years ### "User friendly " October 29, 2019 5.0 Helps me to manage debt from a distance, view occupancy. Forecast and compare on last years figures Pros User friendly, good support functions Feeds into parent facilities Can recommend changes Cons took a while to get used to the software and navigate my way around but I think that is because I was used to another software Review Source Response from Connect Childcare November 7, 2019 Thanks for taking the time to leave us a review Nicole. I am delighted that our reports make managing your nurseries easier. If you need help in the future as we add more features make sure you take a look at our Help Desk as it's always updated with the latest how-to guides and training videos. CS Chloe S. Nursery Manager Education Management Used the software for: 2+ years ### "Fantastic" October 17, 2019 5.0 We are able to provide speedy service to parents as we inform them of their child's day, keeping them happy whilst they are at work as they can check up on their child whenever they can. Pros The convenience of the service and how fast staff can upload observations, meals etc. to ease the minds of parents. Cons When the internet isn't working - not software's fault however! Review Source Response from Connect Childcare October 22, 2019 Thank you for such a great review Chloe. We love working with Pitter Patter Childcare and are so glad that our software has made such a difference to your staff and your parents. Thanks for taking the time to let us know! CR Clare R. Senior nursery manager Education Management Used the software for: 2+ years ### "Highly recommend Connect Childcare software " October 29, 2019 5.0 Pros This early years management system is the best one I've ever used. It is straight forward, uncomplicated and does exactly what you need. Customer service is excellent and responsive, highly recommend Cons Nothing, everything has been smooth with customer services there when needed. Review Source Response from Connect Childcare November 7, 2019 Thanks Claire! I've actually shared this one with the team - your comments are so great it's given us all a lift on a Thursday afternoon! LR Lucy R. Room Leader / Office Admin Education Management Used the software for: 1-2 years ### "Excelent Service" December 12, 2019 4.0 Store children info, email to parents... Pros The storage of all info, easy to access Cons sometimes having difficulties to switch from one page to other Review Source Response from Connect Childcare December 23, 2019 Thanks for your feedback Lucy We're so glad to hear you're pleased with the service you get at High Elms Manor. Please make sure you call, take a look at the Help Desk or use our Live Chat if you're ever struggling to use the system. We've got a great team here that can help you and your colleagues through anything you might struggle with. CP Carlo P. Systems Technician Information Technology and Services Used the software for: 1-2 years ### "Easy for a Systems Administrator" October 17, 2019 4.0 Pros Very easy to deploy across our school network Cons As it is cloud based may go down, but we haven't seen any critical downtime yet. Review Source Response from Connect Childcare October 22, 2019 Thanks for taking the time to leave us a review Carlo. We have a full Infrastructure team here making sure downtime is minimal. We've had no downtime at all for Connect Childcare and are at 99.97% for iConnect over the past year. We'll keep working to make sure it stays this way and I hope we can continue to make life easier for your Schools. sB stephen B. Used the software for: ### "Excellent Functionality" December 7, 2016 5.0 I think that the page needs to be changed, as Connect now does most of the points that you are basing the review on, such as parent portal, staff management and also observations, all integrated into one database. 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