# AzureDesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about AzureDesk Software - reviews, pricing plans, popular comparisons to other Service Desk products and more. Source: https://www.capterra.com/p/151394/AVID-Professional-Learning --- # AzureDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AzureDesk ## What is AzureDesk? Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules ## What is AzureDesk used for? [Service Desk](https://www.capterra.com/service-desk-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Overall rating Based on 50 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $12 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AzureDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.azuredesk.co/&name=AzureDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AzureDesk 4.5 (50) VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $12 Other, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (50) Ease Of Use 4.6 (1,733) Value For Money 4.7 (45) Value For Money 4.6 (1,487) Customer Service 4.8 (44) Customer Service 4.7 (1,506) ## AzureDesk alternatives [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $29.00 Per User, Per Month [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month [4.5 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/151394/AzureDesk/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Chatbot 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Email Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Incident Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Knowledge Base Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Live Chat 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Queue Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed AzureDesk 37 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Private online space that lets businesses securely share documents and provide information access to clients A collection of customer information such as contact details, demographics, previous interactions, etc. A website or login for customers to access information Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track interaction history by documenting conversations for contacts Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (50) 4.2 Based on 50 reviews ## Pricing Value for money 4.7 (45) Free Trial Free Version One Plan for All $12.00 Other,Per Month It includes: - Data Reports - Email Integration - Group Collaboration Value for money 4.7 (45) 4.7 Based on 45 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ Olark](https://www.capterra.com/p/125957/Olark/)[ Chatlio](https://www.capterra.com/p/177179/Chatlio/)[ ChargeDesk](https://www.capterra.com/p/176728/ChargeDesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (44) 4.8 Based on 44 reviews ## User reviews Overall rating 4.5 Based on 50 reviews Filter by rating 5(26) 4(23) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent CS Craig S. Admin Information Technology and Services ### "Still testing out but so far so good." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 7, 2024 Pros I'm liking this ticket system right now. Cons It wasn't bad to setup, I've had much worse! And since, we've been happy with testing a trial. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Senior engineer Information Technology and Services ### "Service desk is very supportive" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 23, 2022 Pros Extremely supportive when ever there is an issue. Responds immediately anda have patience helps through Skype call also. Cons Not user friendly when updating user details in ticket. Problem with maintenance of the issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Module Lead Computer & Network Security ### "Customer delighting software with fast tracking system" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 27, 2021 New customer on-boarding and the new type of incident category can be easily incorporated easily Pros It is really very easy to create the support ticket and get acknowledgment of the ticket. SLA defined are for lesser period of time. Cons There are no cons for this product as it is easy to track and monitor the customer request through this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Partner Specialist Internet ### "Magnificent Customer Support Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 10, 2019 The help group is extremely useful, they answer in only a couple of minutes, and they will give you a free Skype meeting to demonstrate to all of you the highlights profoundly in the event that you need it. We had the option to organize and bring the product up from ground zero to a helpful inside application all around rapidly. They had the option to take a posting of clients and import them for us for simplicity of information passage which helped a lot. They have additionally Support for HTML marks! An intriguing component that no others helpdesk programming have out there. Pros Azure Desk's self-administration client gateway presentations inclining subjects and questions helping clients to discover the appropriate responses that they need, themselves. Should clients be not able discover answers through the client confronting information base, they can raise a ticket by means of the AzureDesk entrance, email to get help from assistance work area specialists. Cons Nothing, I like all highlights of this item including: straightforwardness of utilization, little charge per specialist at month. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Kaitlyn M. Customer Service Representative Computer Software ### "VPN User Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 26, 2019 It keeps support tickets reasonably organized Pros It's more streamlined than other similar products, in my experience. Cons Sometimes certain tickets show up repeatedly in the "unassigned" section. Switched from [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) I didn't, someone else on the support team did. I'm sure he had his reasons. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM John M. Owner Information Services ### "Product Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 26, 2019 Good Pros Ease of use and accessibility price point is good Cons Back and forth in screens some times it goes down Reasons for choosing AzureDesk Ease of use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Shaun D. Engineer Information Technology and Services ### "AzureDesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 25, 2019 We have very pleased with the software and support - at a great price as well! Pros We were able to institute and bring the software up from ground zero to a useful internal application very quickly. They were able to take a listing of customers and import them for us for ease of data entry which helped a great deal. Cons I haven't had any issues to note - so far its been great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB margaret b. member Computer Software ### "support review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 25, 2019 Pros ease of use and easy access we are a support company and this makes it very easy to support our clients Cons reporting is not too easy but is satisfactory for our needs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Boyd B. IT Technician Automotive ### "Simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 14, 2019 Pros General ease of use between user and administrator, great interface. Cons No Dark Mode, no way to quickly update customer info from the ticket screen, instead having to go to a separate page to edit customer info. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Chris W. Senior IT. Automotive ### "Azure Desk is Great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2019 This product has made our IT life much easier. Easy to see what is going and be able to prioritize the tasks. Most importantly... have the ability to show the boss's what we really are doing on a daily and monthly basis! Pros Easy to use. intuitive and easy to help those people that are not so intuitive. Cons Deleting old tickets is easy but not in bulk...yet. They are working on an upgrade that may fix this. 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