# AzureDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AzureDesk the right Service Desk solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151394/AzureDesk/reviews --- AzureDesk 4.5 (50) [View alternatives](https://www.capterra.com/p/151394/AzureDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AzureDesk Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews SM Swetha M Senior engineerInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years. “Responds immediately anda have patience helps through Skype call also.“ October 23, 2022 ## Showing most helpful reviews Showing 1-25 of 50 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paul A. QA Engineer Computer Software Used the software for: 6-12 months ### "Decent support tool for large companies" June 18, 2018 4.0 Pros Azure Desk works pretty well for Users support. It offers live chats, tickets monitoring and auto-replies. The best part of the solution is how it is automated with JIRA and Slack, which saves you some time. Cons I think reporting module should be looked into. Besides, I wish export features were more consistent. Other than that the application is OK. Review Source KM Kaitlyn M. Customer Service Representative Computer Software Used the software for: 6-12 months ### "VPN User Review" July 26, 2019 4.0 It keeps support tickets reasonably organized Pros It's more streamlined than other similar products, in my experience. Cons Sometimes certain tickets show up repeatedly in the "unassigned" section. Switched from [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) I didn't, someone else on the support team did. I'm sure he had his reasons. Review Source AN Anthony N. Director Information Technology and Services Used the software for: I used a free trial ### "AzureDesk Product Review" April 6, 2019 3.0 Simple to use , affordable for 1 Man Business or SMB, if mobility is not required. Pros Very simple to setup and use Useful Knowledge base Cons No manual time logging No Mobile support Review Source Mark P. Non Executive Director Printing Used the software for: 6-12 months ### "Azure Desk" January 30, 2019 5.0 Our main objective is to provide monthly stats for all incidents and problems. We also wanted a browser-based solution and hopefully a mobile app will arrive soon. We setup the Service Desk quickly and can report on stats very easily. Pros Cloud based and very easy to use. Quick to setup Cons More features is always good but they do seem to get added once requested Review Source Trent L. Management Consultant Management Consulting Used the software for: Less than 6 months ### "Simple and effective ticket management" March 27, 2017 5.0 Pros A streamlined approach to support management with emphasis on team collaboration and educating clients for quick resolutions. Layout of tickets, Dashboards, Knowledge Base and Ticket search function stand out the most to us. AzureDesk is constantly on the improve with very quick response times from their team. Cons The main areas we are looking for improvement in is a quicker loading speed of tickets and better compatibility across mobile devices. Review Source Stefan B. Support Engineer Used the software for: Less than 6 months ### "Cheap, and functional. Works well." February 2, 2018 4.0 Functional Help Desk with JIRA integration at a great price point Pros Price point is really good. The customer support is always very responsive to me. Feature set is pretty basic, but it gets the job done. JIRA integration is a plus. Cons Seems to have some odd quirks and bugs. I've been working through these with support, so it isn't as bad as it sounds. And none of the bugs so far have been product breaking. Review Source SrinivasReddy T. Senior BizTalk Developer Information Technology and Services Used the software for: ### "Amazing Support Solution" December 8, 2016 5.0 Azuredesk is an excellent interface for our customer service needs, it is extremely easy to set up and use and the support from the team is fantastic. Highly recomend Pros Simple to use, easy interface and the memorized views are awesome. Review Source Jenne J. IT Technician Used the software for: Less than 6 months ### "AzureDesk helps keep clients happy." April 20, 2017 5.0 Pros Clients are able to submit tickets and communicate with the service technician assigned to their case. The software was easy to set up and now we have a better record of tickets so that we can provide the best possible service to our clients. Cons AzureDesk hardly has any flaws. The only thing so far that I have noticed with the software is the time it takes to load between pages. Review Source Dhara S. Teacher Information Technology and Services Used the software for: ### "Best Help Desk Support" November 29, 2016 5.0 Its a startup company for me & customer handling is a problem, with the help of Azure Desk my workload has reduce more than half. Its Easy to use & User friendly too. Review Source Abhishek A. Freelance Graphic Designer Information Technology and Services Used the software for: Less than 6 months ### "Really great app" December 6, 2016 5.0 This hemp me to increase the productivity of the company, the use interface the app is really good , i highly recommend it to my colleagues and friends Review Source NL Nick L. Director Publishing Used the software for: Less than 6 months ### "It's a great step up from email support" August 2, 2017 4.0 Streamlined process improvement, better tracking and easy audit trail. Pros The support has been outstanding. Very open to suggestions for improvements, enhancements and changes. The interface is clean and mostly intuitive. Cons Like most software there is more under the hood than is first obvious. Understanding how to get the most out of it is worth investing the time. Once committed to there were some delightful benefits such as the showing the support centre as if it was the FAQ page for our website. This means we can keep it current and relevant right from within Azuredesk. That brings time leverage to our doorstep. Review Source SD Shaun D. Engineer Information Technology and Services Used the software for: Less than 6 months ### "Experience with the product has been great!" July 13, 2017 5.0 Pros Ease of use is great. Customer Service is excellent. AzureDesk was able to import items from our previous system to expedite set up. The cost is a fraction of previous CSR software. Cons Thus far we have not hit any cons or issues to report on. Any items we didn't understand were addressed by Customer Service. Review Source JC Julio C. IT Manager Hospital & Health Care Used the software for: Less than 6 months ### "Low price and excellent support." April 27, 2017 4.0 At these points I have not found any other solution that can overcome Azuredesk. In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available. This still needs to add some integration features to achieve excellence. But in what is necessary, attend quietly. What's more, they keep hearing suggestions and improving. Pros The support level. Cons It needs to have more integrations, like the other main tools of the market. Review Source CB Campbell B. Managing Consultant Management Consulting Used the software for: Less than 6 months ### "Simple to Deploy, Run and Manage" May 1, 2017 5.0 Azuredesk is allowing us to manage support tickets in an ISO270001 approved fashion, while retaining our SLAs. The great hookup to our email system allows our off-site consultants to chip in on more difficult cases, and can escalate critical issues through our business efficiently. Pros Azuredesk is allowing us to manage support tickets in an ISO270001 approved fashion, while retaining our SLAs. The great hookup to our email system allows our off-site consultants to chip in on more difficult cases, and we can escalate critical issues through our business efficiently. Great support from the team that developed this product. Cons Software is limited to basic service desk requirements. This is a streamlined product that does what it says on the tin. Review Source IC Ian C. Business Systems Manager Government Administration Used the software for: Less than 6 months ### "A smart, simple and cost effective solution for SME trying to manage service desk calls " July 24, 2017 4.0 Pros A smart, simple and cost effective solution for SME trying to manage service desk calls. It was quick and easy to setup, its simple to use and navigate and I would highly recommend to others. Cons The only issue at present is the time it takes to draw down information for reports from the dashboard. Review Source TT Tony T. Used the software for: ### "Azure user experience" April 10, 2017 4.0 The application is functional and practical to use. Needs some additional features like dictionary, better access and integration when accessing CC's and BCC's. The response message format needs to be better designed as the receiving message is messy. Needs to conform to a corporate format. Review Source Response from AzureDesk July 25, 2017 Hi Tony We have fixed the CC's and BCC's issue and also the response message format. AP Alysha P. Recruitment Hospital & Health Care Used the software for: Less than 6 months ### "AzureDesk Review" November 27, 2018 4.0 Pros I love the ease of use and customer support available. Cons I have no complaints on the software at this time. Review Source CS Craig S. Admin Information Technology and Services Used the software for: I used a free trial ### "Still testing out but so far so good." June 7, 2024 5.0 Pros I'm liking this ticket system right now. Cons It wasn't bad to setup, I've had much worse! And since, we've been happy with testing a trial. Review Source BG Bahuguna G. Computer Software Used the software for: 6-12 months ### "Awesome Customer Support Software" December 6, 2016 5.0 AzureDesk.co has helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but AzureDesk.co had the best features/price ratio and the support team is great! AzureDesk.co is an end-to-end customer support engine for rapidly growing companies. The system contains a variety of reporting features that help administrators make key business solutions. Pros We never knew the importance of IT help desk software until we got one, and got the right one. We chose Azure desk and it has never disappointed us. Cons We have education management software. we are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors. Using Azure desk my problems are solved quickly. Review Source SD Shaun D. Engineer Information Technology and Services Used the software for: 2+ years ### "AzureDesk" July 25, 2019 5.0 We have very pleased with the software and support - at a great price as well! Pros We were able to institute and bring the software up from ground zero to a useful internal application very quickly. They were able to take a listing of customers and import them for us for ease of data entry which helped a great deal. Cons I haven't had any issues to note - so far its been great. Review Source LR Linda R. Procedure Control Manager Banking Used the software for: 1-2 years ### "Azure eDesk Usability" March 22, 2018 4.0 Overall I like this software and find it user friendly. It's easy to learn and straightforward to operate. Pros I like that the eDesk interface is simple to use, with limited navigation options. This makes it easy for non expert employees to utilize the tools available to them, without getting lost in the software. Cons The reporting functionality is rather limited. For member facing staff they have the ability to about 3 weeks worth of information, but cannot go back farther, which can cause a bottleneck in workflow. Review Source DQ Diego Q. designer Used the software for: 6-12 months ### "AzureDesk is a software that highlights by its simplicity of use." July 20, 2017 4.0 Pros AzureDesk is a software that highlights by its simplicity of use. After you register, you can start using the product with all its features for only a small fee per agent at month. The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it. They have also Support for HTML signatures! A very interesting feature that no others helpdesk software have out there. We are really happy with this product after several months of use, it has helped us to organize our support requests and give more control over thems. Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software. Cons Nothing, I like all features of this product including: simplicity of use, small fee per agent at month. Review Source VR Verified Reviewer Partner Specialist Internet Used the software for: Less than 6 months ### "Magnificent Customer Support Software" September 10, 2019 5.0 The help group is extremely useful, they answer in only a couple of minutes, and they will give you a free Skype meeting to demonstrate to all of you the highlights profoundly in the event that you need it. We had the option to organize and bring the product up from ground zero to a helpful inside application all around rapidly. They had the option to take a posting of clients and import them for us for simplicity of information passage which helped a lot. They have additionally Support for HTML marks! An intriguing component that no others helpdesk programming have out there. Pros Azure Desk's self-administration client gateway presentations inclining subjects and questions helping clients to discover the appropriate responses that they need, themselves. Should clients be not able discover answers through the client confronting information base, they can raise a ticket by means of the AzureDesk entrance, email to get help from assistance work area specialists. Cons Nothing, I like all highlights of this item including: straightforwardness of utilization, little charge per specialist at month. Review Source MD Michael D. IT Manager Media Production Used the software for: 6-12 months ### "Azure Desk" January 28, 2019 5.0 Using Azure Desk enables us to effectively manage all IT incidents for over sixty franchisee operations. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. The software is very easy to use and we have never experienced any issues or outages to date. We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool. Pros Azure Desk is easy to use browser based application. It has a simple to use and intuitive interface to create new incidents, manage existing incidents. Monthly and ad-hoc reporting are easy to run for MI purposes. Another plus point is the ability to update user requests via email during the incident duration. Cons Some additional fields would really be useful especially 'Channel' fields which would also assist with better reporting. Review Source Response from AzureDesk January 29, 2019 thank you so much VR Verified Reviewer Senior engineer Information Technology and Services Used the software for: 1-2 years ### "Service desk is very supportive" October 23, 2022 4.0 Pros Extremely supportive when ever there is an issue. Responds immediately anda have patience helps through Skype call also. Cons Not user friendly when updating user details in ticket. Problem with maintenance of the issues. 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