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AzureDesk

Reviews of AzureDesk

4.5 (51)
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Pros

  • In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available.

  • Their product has constantly been on the improve and the team here are thoroughly enjoying the ease of using a powerful and simple ticket management tool.

  • Azuredesk is an excellent interface for our customer service needs, it is extremely easy to set up and use and the support from the team is fantastic.

  • Its good to have an special help when your company is a startup, Azure Desk has done all the needful to help us grow & be stable in such competitive market.

Cons

  • Not user friendly when updating user details in ticket. Problem with maintenance of the issues.

  • No Dark Mode, no way to quickly update customer info from the ticket screen, instead having to go to a separate page to edit customer info.

  • Not enough customizing possibilities for fields, form etc. Lack of report and dashboard editing.

  • Software is limited to basic service desk requirements. This is a streamlined product that does what it says on the tin.

Showing Most Helpful

Showing 25 of 51 reviews

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Mark P. avatar
Mark P.
Non Executive Director
Printing, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 30, 2019

"Azure Desk"

Overall: Our main objective is to provide monthly stats for all incidents and problems. We also wanted a browser-based solution and hopefully a mobile app will arrive soon. We setup the Service Desk quickly and can report on stats very easily.

Pros: Cloud based and very easy to use. Quick to setup

Cons: More features is always good but they do seem to get added once requested

Kaitlyn M.
Customer Service Representative
Computer Software, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
July 26, 2019

"VPN User Review"

Overall: It keeps support tickets reasonably organized

Pros: It's more streamlined than other similar products, in my experience.

Cons: Sometimes certain tickets show up repeatedly in the "unassigned" section.

Switched From: Issuetrak
Reasons for Switching to AzureDesk: I didn't, someone else on the support team did. I'm sure he had his reasons.
Anthony N.
Director
Information Technology and Services, Self-employed
Used the software for: I used a free trial
Overall Rating
3.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
April 6, 2019

"AzureDesk Product Review"

Overall: Simple to use , affordable for 1 Man Business or SMB, if mobility is not required.

Pros: Very simple to setup and use Useful Knowledge base

Cons: No manual time logging No Mobile support

Michael D.
IT Manager
Media Production, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
January 28, 2019

"Azure Desk"

Overall: Using Azure Desk enables us to effectively manage all IT incidents for over sixty franchisee operations. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. The software is very easy to use and we have never experienced any issues or outages to date. We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool.

Pros: Azure Desk is easy to use browser based application. It has a simple to use and intuitive interface to create new incidents, manage existing incidents. Monthly and ad-hoc reporting are easy to run for MI purposes. Another plus point is the ability to update user requests via email during the incident duration.

Cons: Some additional fields would really be useful especially 'Channel' fields which would also assist with better reporting.

Vendor Response

By AzureDesk on January 29, 2019
thank you so much
Shaun D.
Engineer
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 25, 2019

"AzureDesk"

Overall: We have very pleased with the software and support - at a great price as well!

Pros: We were able to institute and bring the software up from ground zero to a useful internal application very quickly. They were able to take a listing of customers and import them for us for ease of data entry which helped a great deal.

Cons: I haven't had any issues to note - so far its been great.

Reasons for Switching to AzureDesk: Price increase of old software
Bahuguna G. avatar
Bahuguna G.
Computer Software, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 6, 2016

"Awesome Customer Support Software"

Overall: AzureDesk.co has helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but AzureDesk.co had the best features/price ratio and the support team is great! AzureDesk.co is an end-to-end customer support engine for rapidly growing companies. The system contains a variety of reporting features that help administrators make key business solutions.

Pros: We never knew the importance of IT help desk software until we got one, and got the right one. We chose Azure desk and it has never disappointed us.

Cons: We have education management software. we are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors. Using Azure desk my problems are solved quickly.

Paul A. avatar
Paul A.
QA Engineer
Computer Software, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Features
3.0
Value for Money
4.0
Reviewer Source
Source: Capterra
June 18, 2018

"Decent support tool for large companies"

Pros: Azure Desk works pretty well for Users support. It offers live chats, tickets monitoring and auto-replies. The best part of the solution is how it is automated with JIRA and Slack, which saves you some time.

Cons: I think reporting module should be looked into. Besides, I wish export features were more consistent. Other than that the application is OK.

Verified Reviewer
Partner Specialist
Internet, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 10, 2019

"Magnificent Customer Support Software"

Overall: The help group is extremely useful, they answer in only a couple of minutes, and they will give you a free Skype meeting to demonstrate to all of you the highlights profoundly in the event that you need it. We had the option to organize and bring the product up from ground zero to a helpful inside application all around rapidly. They had the option to take a posting of clients and import them for us for simplicity of information passage which helped a lot. They have additionally Support for HTML marks! An intriguing component that no others helpdesk programming have out there.

Pros: Azure Desk's self-administration client gateway presentations inclining subjects and questions helping clients to discover the appropriate responses that they need, themselves. Should clients be not able discover answers through the client confronting information base, they can raise a ticket by means of the AzureDesk entrance, email to get help from assistance work area specialists.

Cons: Nothing, I like all highlights of this item including: straightforwardness of utilization, little charge per specialist at month.

Trent L. avatar
Trent L.
Management Consultant
Management Consulting, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: GetApp
March 27, 2017

"Simple and effective ticket management"

Pros: A streamlined approach to support management with emphasis on team collaboration and educating clients for quick resolutions. Layout of tickets, Dashboards, Knowledge Base and Ticket search function stand out the most to us. AzureDesk is constantly on the improve with very quick response times from their team.

Cons: The main areas we are looking for improvement in is a quicker loading speed of tickets and better compatibility across mobile devices.

Stefan B. avatar
Stefan B.
Support Engineer
11-50 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
February 2, 2018

"Cheap, and functional. Works well."

Overall: Functional Help Desk with JIRA integration at a great price point

Pros: Price point is really good. The customer support is always very responsive to me. Feature set is pretty basic, but it gets the job done. JIRA integration is a plus.

Cons: Seems to have some odd quirks and bugs. I've been working through these with support, so it isn't as bad as it sounds. And none of the bugs so far have been product breaking.

Diego Q.
designer
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 20, 2017

"AzureDesk is a software that highlights by its simplicity of use."

Pros: AzureDesk is a software that highlights by its simplicity of use. After you register, you can start using the product with all its features for only a small fee per agent at month. The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it. They have also Support for HTML signatures! A very interesting feature that no others helpdesk software have out there. We are really happy with this product after several months of use, it has helped us to organize our support requests and give more control over thems. Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.

Cons: Nothing, I like all features of this product including: simplicity of use, small fee per agent at month.

Linda R.
Procedure Control Manager
Financial Services, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: SoftwareAdvice
March 22, 2018

"Azure eDesk Usability"

Overall: Overall I like this software and find it user friendly. It's easy to learn and straightforward to operate.

Pros: I like that the eDesk interface is simple to use, with limited navigation options. This makes it easy for non expert employees to utilize the tools available to them, without getting lost in the software.

Cons: The reporting functionality is rather limited. For member facing staff they have the ability to about 3 weeks worth of information, but cannot go back farther, which can cause a bottleneck in workflow.

Chris W.
Senior IT.
Automotive, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 14, 2019

"Azure Desk is Great!"

Overall: This product has made our IT life much easier. Easy to see what is going and be able to prioritize the tasks. Most importantly... have the ability to show the boss's what we really are doing on a daily and monthly basis!

Pros: Easy to use. intuitive and easy to help those people that are not so intuitive.

Cons: Deleting old tickets is easy but not in bulk...yet. They are working on an upgrade that may fix this.

margaret B.
member
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 25, 2019

"support review"

Pros: ease of use and easy access we are a support company and this makes it very easy to support our clients

Cons: reporting is not too easy but is satisfactory for our needs

Jennifer B.
Project Manager
Hospital & Health Care, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 18, 2019

"Very easy product to use"

Pros: The product is very easy to use. We installed one day and I was able to complete all things required for my job within one or two attempts.

Cons: The layout of the support system could be a little more compact. The approval of updating tickets is sometimes not visible because it is so far in the bottom right.

Verified Reviewer
Senior engineer
Information Technology and Services, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 23, 2022

"Service desk is very supportive"

Pros: Extremely supportive when ever there is an issue. Responds immediately anda have patience helps through Skype call also.

Cons: Not user friendly when updating user details in ticket. Problem with maintenance of the issues.

John M.
Owner
Information Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 26, 2019

"Product Review"

Overall: Good

Pros: Ease of use and accessibility price point is good

Cons: Back and forth in screens some times it goes down

Reasons for Choosing AzureDesk: Ease of use
Boyd B.
IT Technician
Automotive, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
May 14, 2019

"Simple"

Pros: General ease of use between user and administrator, great interface.

Cons: No Dark Mode, no way to quickly update customer info from the ticket screen, instead having to go to a separate page to edit customer info.

Keval S. avatar
Keval S.
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 1, 2016

"Held Desk Support "

Overall: Its good to have an special help when your company is a startup, Azure Desk has done all the needful to help us grow & be stable in such competitive market.

Pros: The features are easy to understand, user friendly. It might take some time to get acquainted, but when you reach there your business run as smooth as possible.

Cons: I have been a year with them & didn`t find any problem as such.

Vendor Response

By AzureDesk on December 1, 2016
Thanks for the review.We really appreciate
Josephine-Marie M.
it help
Computer Networking, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 24, 2018

"Easy to use"

Pros: using this software it help to find the person that is calling the helpdesk and see whats going on in their account.

Cons: the least about this software is where to find the stuff but, thats all other then that its easy to use and makes finding the caller's account easy.

Nick L.
Director
Publishing, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 2, 2017

"It's a great step up from email support"

Overall: Streamlined process improvement, better tracking and easy audit trail.

Pros: The support has been outstanding. Very open to suggestions for improvements, enhancements and changes. The interface is clean and mostly intuitive.

Cons: Like most software there is more under the hood than is first obvious. Understanding how to get the most out of it is worth investing the time. Once committed to there were some delightful benefits such as the showing the support centre as if it was the FAQ page for our website. This means we can keep it current and relevant right from within Azuredesk. That brings time leverage to our doorstep.

David L. avatar
David L.
Software Developer, IT Manager
Information Technology and Services, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 6, 2017

"Great Customer Service and Helpdesk Ticket Software"

Overall: AzureDesk has impressed me from the first time I used it. First of all, its simplicity of use makes you don't need any documentation or manual to learn how to use it. After you register, you can start using the product with all its features for free (one agent), and then scale up based on your needs. It's really a gift! The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it. We are really happy with this product after a week of use, it has helped to organize our support request internally and we are start using it to our customers also. Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.

Vendor Response

By AzureDesk on March 6, 2017
Thank you so much David.
Brad S.
BI Lead
Computer Software, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 28, 2017

"Azuredesk - Suits our business, developers very receptive to our suggestions"

Overall: We were looking for an economical tool to help us with our support cases. Previously we just used a support email and found that we were duplicating our efforts to respond to cases. We now have visibility of the case, who is assigned, its history and our support team can look back and see solutions for previous and similar cases. We can also get an overview of cases by support person, customer, product etc.

Pros: it gives me an easy method to view all cases. It helps our consultants solve cases quicker and helps us learn to better support of porducts and clients.

Cons: We would like more rules to allow things like automatic assignment of cases.

Vendor Response

By AzureDesk on March 29, 2017
Thank you so much.
Steve P.
Head of IS
Information Services, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 22, 2017

"An easy intuitive product to use and was implemented within the same day."

Overall: Consolidated support calls and management information

Pros: Clean and uncluttered application, great value for money and the support is great, with no delay in responding to calls. Being able to assign calls to external organisations is also a big benefit to us.

Cons: There is some functionality that could be improved upon such as filtering against a number of the picklists, integrating with Social Media, retaining your preferred views etc, but they do appear to recognise change and will consider anything on their roadmap.

Patrick H.
Owner
Computer & Network Security, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 1, 2017

"Great software Easy to use"

Overall: Customer support is superb they always answer within a few minutes. Been using the software for a couple of weeks and am liking it. So far suites our needs as a computer repair company perfectly. I would highly recommend this software just based on how well customer support is.

Pros: Very simple to use and has just about everything that other competitors have. We use the scheduling software to keep track of tickets.

Cons: None as of yet still getting used to how the software works.

Vendor Response

By AzureDesk on March 2, 2017
Thank you so much for using our software.Really appreciated.