# Page 2 | AzureDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is AzureDesk the right Service Desk solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151394/AzureDesk/reviews --- AzureDesk 4.5 (50) [View alternatives](https://www.capterra.com/p/151394/AzureDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of AzureDesk ## Showing most helpful reviews Showing 26-50 of 50 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use mB margaret B. member Computer Software Used the software for: 2+ years ### "support review" July 25, 2019 4.0 Pros ease of use and easy access we are a support company and this makes it very easy to support our clients Cons reporting is not too easy but is satisfactory for our needs Review Source JB Jennifer B. Project Manager Hospital & Health Care Used the software for: 1-2 years ### "Very easy product to use" March 18, 2019 4.0 Pros The product is very easy to use. We installed one day and I was able to complete all things required for my job within one or two attempts. Cons The layout of the support system could be a little more compact. The approval of updating tickets is sometimes not visible because it is so far in the bottom right. Review Source JM John M. Owner Information Services Used the software for: 2+ years ### "Product Review" July 26, 2019 4.0 Good Pros Ease of use and accessibility price point is good Cons Back and forth in screens some times it goes down Reason for choosing AzureDesk Ease of use Review Source KS Keval S. Information Technology and Services Used the software for: 6-12 months ### "Held Desk Support " December 1, 2016 5.0 Its good to have an special help when your company is a startup, Azure Desk has done all the needful to help us grow & be stable in such competitive market. Pros The features are easy to understand, user friendly. It might take some time to get acquainted, but when you reach there your business run as smooth as possible. Cons I have been a year with them & didn\`t find any problem as such. Review Source Response from AzureDesk December 1, 2016 Thanks for the review.We really appreciate BB Boyd B. IT Technician Automotive Used the software for: 1-2 years ### "Simple" May 14, 2019 5.0 Pros General ease of use between user and administrator, great interface. Cons No Dark Mode, no way to quickly update customer info from the ticket screen, instead having to go to a separate page to edit customer info. Review Source VR Verified Reviewer Managing Director Legal Services Used the software for: Less than 6 months ### "Easy Product to use" March 11, 2017 5.0 Phenomenal Support and Very Easy product to use. Would recommend this product to anyone who is looking at setting up a support desk to centralize their workflow Pros Support and Ease of Use Cons Creating tickets in Firefox is and issue. I believe they are working on this Review Source DL David L. Software Developer, IT Manager Information Technology and Services Used the software for: Less than 6 months ### "Great Customer Service and Helpdesk Ticket Software" March 6, 2017 5.0 AzureDesk has impressed me from the first time I used it. First of all, its simplicity of use makes you don't need any documentation or manual to learn how to use it. After you register, you can start using the product with all its features for free (one agent), and then scale up based on your needs. It's really a gift! The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it. We are really happy with this product after a week of use, it has helped to organize our support request internally and we are start using it to our customers also. Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software. Review Source Response from AzureDesk March 6, 2017 Thank you so much David. JM Josephine-Marie M. it help Computer Networking Used the software for: 6-12 months ### "Easy to use" October 24, 2018 5.0 Pros using this software it help to find the person that is calling the helpdesk and see whats going on in their account. Cons the least about this software is where to find the stuff but, thats all other then that its easy to use and makes finding the caller's account easy. Review Source VR Verified Reviewer Module Lead Computer & Network Security Used the software for: I used a free trial ### "Customer delighting software with fast tracking system" August 27, 2021 4.0 New customer on-boarding and the new type of incident category can be easily incorporated easily Pros It is really very easy to create the support ticket and get acknowledgment of the ticket. SLA defined are for lesser period of time. Cons There are no cons for this product as it is easy to track and monitor the customer request through this software. Review Source BS Brad S. BI Lead Computer Software Used the software for: Less than 6 months ### "Azuredesk - Suits our business, developers very receptive to our suggestions" March 28, 2017 4.0 We were looking for an economical tool to help us with our support cases. Previously we just used a support email and found that we were duplicating our efforts to respond to cases. We now have visibility of the case, who is assigned, its history and our support team can look back and see solutions for previous and similar cases. We can also get an overview of cases by support person, customer, product etc. Pros it gives me an easy method to view all cases. It helps our consultants solve cases quicker and helps us learn to better support of porducts and clients. Cons We would like more rules to allow things like automatic assignment of cases. Review Source Response from AzureDesk March 29, 2017 Thank you so much. VR Verified Reviewer Punjab Computer Software Used the software for: 6-12 months ### "AzureDesk is better for software industries " December 19, 2018 5.0 Pros AzureDesk is a software that is simplicity of use as well as improve our productivity and customer satisfaction. It doesn't need lots of software to use. It offer live chat ticket monitoring and auto reply Cons AzureDesk is little costly for small software industries and need good Internet speed to work on it Review Source SP Steve P. Head of IS Information Services Used the software for: Less than 6 months ### "An easy intuitive product to use and was implemented within the same day." July 22, 2017 5.0 Consolidated support calls and management information Pros Clean and uncluttered application, great value for money and the support is great, with no delay in responding to calls. Being able to assign calls to external organisations is also a big benefit to us. Cons There is some functionality that could be improved upon such as filtering against a number of the picklists, integrating with Social Media, retaining your preferred views etc, but they do appear to recognise change and will consider anything on their roadmap. Review Source PH Patrick H. Owner Computer & Network Security Used the software for: Less than 6 months ### "Great software Easy to use" March 1, 2017 5.0 Customer support is superb they always answer within a few minutes. Been using the software for a couple of weeks and am liking it. So far suites our needs as a computer repair company perfectly. I would highly recommend this software just based on how well customer support is. Pros Very simple to use and has just about everything that other competitors have. We use the scheduling software to keep track of tickets. Cons None as of yet still getting used to how the software works. Review Source Response from AzureDesk March 2, 2017 Thank you so much for using our software.Really appreciated. CR Carmel R. Manager Government Administration Used the software for: Less than 6 months ### "used as a ticketing desk" July 20, 2017 4.0 Pros Does what it says. It is simple and easy to use. Layout of the screen is nice and clean. all in all good system. Cons I would like a date required feature to be added. To help with prioritising. High, low and normal isnt sufficient for my needs . Wish it would remember login details. its annoying to have to retype everytime. It would be great if you could categorise solved tickets into groups. Tickets are slow to update. Review Source VR Verified Reviewer Senior Program Manager Management Consulting Used the software for: I used a free trial ### "User friendly help desk" December 20, 2018 4.0 Pros AzureDesk is a user friendly help desk that allows end-users and ITS to quickly and easily manage and respond to issues/tickets. Cons This is an enterprise tool, which can become very expensive. Review Source TS TJ S. CEO Real Estate Used the software for: Less than 6 months ### "A good value for the cost" December 5, 2017 4.0 An economical way to stay on track and organize all work activity Pros It is very easy to use and helps me keep all my projects organized for multiple clients at once. It is an important tool. Cons There is sometimes lag time or slowness. The ticket filter options could be more robust and we don’t currently have the ability to customize Views to include the custom fields we can track data in. Review Source CW Chris W. Senior IT. Automotive Used the software for: 1-2 years ### "Azure Desk is Great!" May 14, 2019 5.0 This product has made our IT life much easier. Easy to see what is going and be able to prioritize the tasks. Most importantly... have the ability to show the boss's what we really are doing on a daily and monthly basis! Pros Easy to use. intuitive and easy to help those people that are not so intuitive. Cons Deleting old tickets is easy but not in bulk...yet. They are working on an upgrade that may fix this. Review Source TW Tony W. Service Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Overview of product" October 17, 2018 4.0 The product did as it was described, it was just not able to fit our needs. In its design it is a good product we just weren't able to mold it to fit us. Pros It was flexible and easy to train employees in house. Cons The ability to communicate and update various departments within our company in a quick manner. Not that it would not do it but we needed it to respond immediately. Review Source HJ Himanshu J. Operations lead Information Technology and Services Used the software for: Less than 6 months ### "It has been a great experience so far. The support team and overall functionality is amazing." August 4, 2017 4.0 Pros 1\. Ease of use. 2. At less amount of money you get to deal with a lot of functions. 3. Support team is at your service 24x7. 4. Great knowledgebase and easy to working on detailing. Cons 1\. The user interface / experience can be worked upon. 2. Submit query page can be improvised from the user-experience pov. Review Source RB Rod B. CIO Security and Investigations Used the software for: Less than 6 months ### "Excellent customer service that's eager to help" July 19, 2017 5.0 Provides a cloud-based incident management system. Pros I like the value for the money. It's a great value. I also like the customer service. They're very responsive, friendly, and eager to provide a quality product. Cons It's lack of custom fields and ability to modify the contact information directly from within a ticket. Review Source TL Trent L. Used the software for: Less than 6 months ### "Excellent tool to help manage support tickets" March 27, 2017 5.0 From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise. Their product has constantly been on the improve and the team here are thoroughly enjoying the ease of using a powerful and simple ticket management tool. Review Source FC Fabio C. Software developer Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Easy to use" March 22, 2017 5.0 AzureDesk has allowed our internal support team to manage issues raised by employees. This software has saved time in managing user support requests and improved response times as well. Review Source Response from AzureDesk March 22, 2017 Thank you so much. YG Yvan G. Service Tech Animation Used the software for: ### "Good intuitive ticket tools. " February 19, 2018 4.0 Pros Easy to use, good customer support. If all you want is out of the box ticketing tool then this could be a tool for you. Cons Not enough customizing possibilities for fields, form etc.. Lack of report and dashboard editing. Basic ticket tool. Review Source AP Aaron P. Used the software for: ### "Great solution for managing service encounters" March 6, 2017 5.0 This software is great for our computer support company. We can keep track of issues, manage schedules easier, and help keep our customers informed and updated on their ticket requests. Overall an easy to use, great product. Review Source Response from AzureDesk March 6, 2017 Thank you so much RP Rajnil P. Used the software for: ### "Good Solution Application" April 18, 2017 4.0 We started to use this and there are a few minor things that we found were not done right and this was fixed quickly by the team when it was raised. It is a good product in the SME domain Review Source Similar Products Featured