# SwiftERM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SwiftERM the right eCommerce solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151408/SwiftERM/reviews --- SwiftERM 4.8 (10) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SwiftERM Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Peter R. Finance and IT Administrator Used the software for: 1-2 years ### "SwiftERM fits our needs perfectly" November 14, 2017 5.0 Enticing e-commerce visitors to buy or make another purchase. increase sales. Pros A part of our ongoing marketing strategy is to target customers who visit our ecommerce site and try to entice return and repeat orders. We looked at other email marketing solutions but found that the effort to install, grasp the system, plan and administer was too costly. SwiftERM fits our needs perfectly. Once set the system automatically pushes customer tailored emails - the next email never the same. Simple and easily install - thereafter completely automatic to run. We are now enjoying increased conversion rates and turnover. The question is, why did we not implement this sooner. Review Source TT Tony T. Managing Director Retail Used the software for: 2+ years ### "Brilliant predictive analytics for my Email Marketing" October 29, 2020 5.0 It came as an unknown piece of software recommended by our developers and just took off, it is probably the best thing I have ever used. Pros SwiftERM is 100% automatic, I installed it and never need to touch it. It watches what my consumers buy and click on and is able to calculate from this what they are most likely to buy next. It then takes these products puts them in an email and sends it. It is also the only software in the world authorised to send Trustpilot product reviews in outbound emails, which they include for free. It is next to nothing to run with a massive ROI . Cons It's not available on SMS yet sadly, and there are several platforms we can't move to, if we wished, as they haven't built it for them yet. Alternatives considered [Emarsys](https://www.capterra.com/p/250553/Emarsys/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing SwiftERM No, they all requires some manual imput, so that only left SwiftERM, luckily for us. Review Source BG Ben G. Marketing Manager Used the software for: ### "Overall good, early teething problems" June 3, 2016 4.0 The service/product is pretty unique and does a relatively good job of driving revenue. The support you get from the SwiftERM team both pre- and post-launch is excellent. I can't fault it. We had a few early teething problems, but they were quickly resolved and overall we are happy with SwiftERM. Review Source MA Mark A. Director Wholesale Used the software for: 1-2 years ### "SwiftERM - fantastic marketing tool" June 29, 2023 5.0 A fantastic platform that is fully managed by SwiftERM - we don't need to use any other resources to maintain the extension. Pros I’m always dubious with marketing companies as in my experience they always over promise and under deliver.

\[sensitive content hidden\] approached our business and after careful consideration and many telephone conversations we decided to give SwiftERM a chance and we’ve not looked back since! 

The results speak for themselves, over the past 12 months SwiftERM have attributed 10.82% to our total order volume with a click thru rate of 3.02%.For me, the small monthly charge is a complete bargain and I would recommend SwiftERM to anyone who owns an eCommerce platform.The business is going from strength to strength and SwiftERM will be a part of our continuous growth moving forwards. Cons There are no cons to report on, everything is running in the background perfectly Review Source AT ANTHONY T. DIRECTOR Retail Used the software for: 2+ years ### "SINCE USING THE ERM SYSTEM I HAVE NOTICED A DEFINITE INCREASE IN ONLINE ORDERS BY AROUND 14%. " May 22, 2017 5.0 SINCE USING THE ERM SYSTEM I HAVE NOTICED A DEFINITE INCREASE IN ONLINE ORDERS BY AROUND 14%. I CAN RECOMMEND THIS SYSTEM TO ANYBODY Pros THIS SYSTEM IS FULLY AUTOMATIC IT DOES IT ALL FOR YOU. IT SAVES ME LOADS OF TIME THAT I CAN SPEND ON OTHER ASPECTS OF SELLING Cons I HAVE BEEN USING THIS SYSTEM FOR JUST OVER 2 YEARS AND CANNOT FIND ANY PART OF IT THAT I AM NOT HAPPY ABOUT Review Source CH Craig H. Founder and CEO Marketing and Advertising Used the software for: Less than 6 months ### "SwiftERM increases the online sales dramatically" May 3, 2022 5.0 Pros SwiftERM has an exceptional features that increases the online sales with high return rates. Cons SwiftERM pricing plan needs improvements especially for annual subscriptions. Review Source CM Charles M. Director Tobacco Used the software for: 6-12 months ### "Unbelievably good automatic email software" February 22, 2017 5.0 It was suggested I try this software, and it has to be the best thing I have found in 20 years! Does all the work for you, outperforms all the email software I've ever tried, and costs a fraction of the price. This is a win win solution! Pros Totally automated solution, means I have to do nothing! Cons Only serves existing customers Review Source Response from SwiftERM February 23, 2017 Great working with you. jC john C. Operations Director Food & Beverages Used the software for: Less than 6 months ### "The future of email marketing" February 27, 2017 5.0 This SaaS came highly recommended from a supplier, and I can't believe how many missed opportunities I had poor to installing it. My future is with SwiftERM. I'm now capturing a high proportion of my abandons, and the accuracy of product selection in the body content astounds me. Pros Love the automation, amazing value for money, no other email solution we have tried comes close to the results this delivers. Cons Only targets existing customers, can't promote anything we don't already stock. Review Source II Iain I. MD Used the software for: 6-12 months ### "This works much better than "generic" email marketing products - An immediately better response." August 15, 2016 5.0 A great way to match products with customers - We have tried many email marketing platforms and service and now find that Swift allows us to keep our customers regularly up to date with our products and services almost automatically Pros Does the work for you Cons A bit restrictive with regards changing content - nevertheless over all has more impact than other types of email marketing. Review Source TS Tracy S. Used the software for: ### "Extremely Helpfull" December 22, 2016 4.0 The staff is extremely helpful and has good ideas to help with your website. Very easy to talk too, definitely recommend to other businesses. Review Source Similar Products Featured ## Related categories [eCommerce](https://www.capterra.com/ecommerce-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.