# QueueMetrics Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about QueueMetrics Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/151411/QueueMetrics

---

# 

 QueueMetrics Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

QueueMetrics

## What is QueueMetrics?

QueueMetrics is a comprehensive call center monitoring software designed to enhance contact center operations. Key features include:​ - Real-time monitoring of calls and agent status. 200+ metrics for productivity, handling time, and quality - Customizable wallboards displaying key KPIs - Agent interface with messaging, CRM, WebRTC softphone, and QA tools - Flexible deployment (cloud or on-premise). - Custom Reports to generate tailored reports that focus on specific metrics relevant to your business needs. ​ - Automated reporting with scheduled email delivery - Multi-language interface for global teams

## What is QueueMetrics used for?

[Call Center](https://www.capterra.com/call-center-software/)

Top alternative

Featured

Overall rating

Based on 27 user reviews

Reviews sentiment

Positive

93%

Neutral

4%

Negative

4%

Starting price

CHF8

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for QueueMetrics?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.queuemetrics.com/&name=QueueMetrics)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### QueueMetrics

4.7 (27)

VS.

[4.7 (866)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

CHF8

Per User, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (27)

Ease Of Use

4.8 (866)

Value For Money

4.5 (23)

Value For Money

4.5 (778)

Customer Service

4.5 (24)

Customer Service

4.6 (797)

## QueueMetrics alternatives

Highest Rated

[4.8 (318)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/)

Starting price

$199.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.7 (1,760)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/151411/QueueMetrics/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Logging

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Collects essential call data such as call origin, call destination, call length, and other transaction details

Call Monitoring

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

Call Recording

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Computer Telephony Integration

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Computer-telephony integration is the use of computers to manage telephone calls

Queue Management

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Monitor wait time and abandonment for incoming requests that have not been routed

Reporting/Analytics

4.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

QueueMetrics 29 features

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Distribute/route/connect calls

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Highlight specific time marks for annotation and review purposes

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call.

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Computer-telephony integration is the use of computers to manage telephone calls

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Assembly of graphs and charts for visualizing and tracking statistics/metrics

A call center that primarily receives calls, typically customer service focused

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Agents choose who to call and when

Observe and track the demand, usage, progress or quality of a system, product, or user

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

Monitor wait time and abandonment for incoming requests that have not been routed

View and track pertinent metrics to find patterns and gain insights from data

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

4.5 (24)

4.5

Based on 24 reviews

## Pricing

Value for money

4.5 (23)

Free Trial

Free Version

Basic

CHF8.00

Per User,Per Month

Value for money

4.5 (23)

4.5

Based on 23 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (24)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (24)

4.5

Based on 24 reviews

## User reviews

Overall rating

4.7

Based on 27 reviews

Filter by rating

5(22)

4(3)

3(1)

2(1)

1(0)

Mentioned topic

Sorted by most recent

AF

Alvar F.

business development

Telecommunications

### "Convenient Callcenter software solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 2, 2024

we are very happy to work with Queuemetrics, they have an efficient support and everything works well.

Pros

It's easy to implement when the asterisk pbx is already working. it empowers the pbx for callcenter features and provide powerful reports and monitoring the work agents do.

Cons

you need to have a separate pbx in order to make it work, it doesn't come together as a single thing. Administrators need to work on two interfaces in order to set up things.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

R&D Manager Engineer

Information Technology and Services

### "Queuemetrics relibable software for callcenter solutions."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

July 21, 2022

Pros

Ease of use, reliable software, never crashes. It is functional as it is modular and you can add bookmark functionalities for example.

Cons

I thought that it could be improved, in the after-sales support, that is, to be able to propose functionalities in an agile way, with you.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MC

Martin C.

Gerente

Telecommunications

### "Queuemetrics Complemento ideal para callcenter basado en asterisk"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 21, 2021

En todas las empresas donde se ha instalado (mas de 20) la satisfacción es muy alta.

Pros

Tiene una interfaz de usuario intuitiva y completa que facilita mucho tanto las labores de administración de un contact center como el apoyo operativo para los agentes. Es facil de instalar y de integrar con entornos asterisk como Isabel, vicidial y otros. La segmentación de permisos de campañas y otras llaves permite que los usuarios y administradores solo puedan ver lo que les compete. Permite exportar información fácilmente a excel, PDF y otros.

Cons

Quizá sería útil contar con licencias que permitan manejar onsite números específicos de agentes. actualmente solo están disponibles las opciones de 10, 20, 50, 100 e ilimitado numero de agentes.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EP

Edgar P.

General Director

Telecommunications

### "Easy implementation, use and good price"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 5, 2021

In general, when a solution with queuemetrics is implemented in a demo run for the final user, the chances of said user keeping the product are very high.

Pros

Our company has been installing queuemetrics for more than 8 years, and over this time we have seen how the product has evolved to the current version and how it has always been improving in terms of implementation and user management. The product is easy to install and to be used by agents and supervisors, versatile to operate and simple in its integration with other software. Good support and good information is provided on the forums and Queuemetrics is always our recommendation for companies that need performance metrics.

Cons

Integration with social networks is something that the market is demanding and it would be great if the software could be implemented this way.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DB

David B.

CEO

Telecommunications

### "Best Call Center Dashboard!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 21, 2021

The productivity of our call center increased immediately and have kept that level since the beginning of Queuemetrics.

Pros

Queuemetrics it is a tool very easy to implement and use in any call center, and the dashboard on real time is amazing to evaluate the performance of all campaigns.

Cons

I hope they can add the possibility to integrate social media channels and metrics to the software very soon.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BG

Bruno G.

CEO

Information Technology and Services

### "The Best One ! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 20, 2021

QueueMetrics is used by 100% of our customer dealing with call queuing. It includes ToP 50 French Enterprises as well as smaller call center which deliver Managed Services with real time SLA reporting

Pros

After studying Reporting Tools for years, QueueMetrics (c) Loway remains the top leader in dashboard and reporting for Contact Center (CCaaS), Call Center and generally for all UCaaS Asterisk based solution. Easy to buy, install and use.

Cons

There are some restriction in buildings very customized report, but the Loway development team provide such a service.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IA

Ittai A.

Co-CEO

Information Technology and Services

### "Queuemetrics Integrators"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 6, 2020

Pros

We are and IT and VoIP service provider based in Israel, for the last 5 years we've been providing our clients with Queuemetrics as a callcenter suite. Best thing about Queuemetrics is it just gets the job done with no hassle. As callcenter experts we are now able to provide all the features our client requires and more and in a relatively short amount of time which makes a significant advantage in this market.

Cons

Now that there's a tool for easy users and agents management I have no more cons to be noted.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KD

Keshav D.

Marketing Manager

Information Technology and Services

### "Excellent Reporting"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 9, 2020

Pros

Detailed reporting on everything we need to perform best, QM have.

Cons

Home page can be more user friendly, will be helpful.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CH

Craig H.

Sales Director

Telecommunications

### "So easy"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 28, 2020

Excellent

Pros

We like Queuemetrics Live, its incredibly easy to set up and run with. All hosted by Loway so simple to deploy and easy to use. Not just on the daily reports that you would want but also very easy to create custom reports within minutes.

Cons

It is not as well known. So talking to people about it is not as easy as it should be.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JK

Jim K.

Tech Manager

Telecommunications

### "Great for government reporting"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 13, 2020

Pros

The number of detail reports available and the ability to customise and email them.

Cons

Can use a lot of resources for large volume, long period queries. As in a 9000 call a month help line over a year period.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/151411/QueueMetrics/reviews/)

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Popular comparisons

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[Convoso vs QueueMetrics](https://www.capterra.com/compare/76768-151411/Cloud-Predictive-Dialer-vs-QueueMetrics) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)