Best For

Cloud-based call center management solution for Asterisk that helps businesses of all sizes manage agent productivity, targets, conversion rate and more with campaign statistics and dashboard.

Product Details

QueueMetrics is a highly scalable monitoring and reporting suite for Asterisk PBX call-center.

Contact Details

Loway

https://www.loway.ch/

Founded in 2004

Located in Switzerland

Starting Price

  • Not provided by vendor

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours

QueueMetrics Features

Blended Call Center
Call Logging
Call Scripting
Call recording
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

QueueMetrics Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4/5

Showing Most Helpful

Showing 14 of 14 reviews

Showing Most Helpful

Showing 14 of 14 reviews

Sort by:

Filter By:

Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Avatar Image
Numan K.
Senior Solutions Architect
Telecommunications, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 7, 2018

“The Best Call Center suite when comes to Asterisk Open Source telephony. ”

OverallQueueMetrics has higher ROI as compare to others products and solutions available in market. It's also one of the most cost effective solution available for call center industry.
ProsQueuemetrics is one of the most mature & details statistical reporting & call center management platform available for open source Asterisk telephony. It offer great variety of details reports, queues & agents management, quality assurance, call grading etc. With ease of call recording and marking. The core engine has high performance and reliability with ability to customize the call routing using Asterisk dialplan. Queuemetric provide very accurate reporting & statistics with ability to export it to others formats. We made 50+ installation in MENA region and all of these installations are highly successful with higher ROI for the end user.
ConsAbility to customized the dialplan as per requirements.
Reviewer Source 
Source: Capterra
August 7, 2018
Diether H.
Telecommunications, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
July 5, 2016

“Easy to use - excellent value”

OverallWe have been using QueueMetrics Live to run three mid-sized call-centres for ~6 months now. The experience was pretty good, as the product was set up in minutes and we had an initial onboarding session with a technician. QueueMetrics is easy enough so that supervisors can use it without any formal training, and still gets you a huge treasure chest of statistics to monitor everything (and, frankly, more than you will use in a lifetime).
ProsIt is very easy to run, and whenever there is a need for some special metric, you'll discover it's already there. The real-time view is very complete. Automated PDF reports over email were a definite plus for us.
ConsThe system wallboard could use some love - but we bolted on a custom one we found on GitHub and it works very well.
Recommendations to other buyersThe general impression is that the software is very accurate and reliable, in a way that is methodical and quite Swiss. It does not try to "catch your eye" but we found that people are won over when they start working with it. Agent training is quite easy because it makes their life easier than using a phone.
Source: Capterra
July 5, 2016
Avatar Image
Bruno G.
CEO - [SAS] President
Telecommunications, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 6, 2018

“One Stop Reporting”

OverallQM help TelNowEdge and our customer to measure QOS in a timely way (which could be Daily/Weekly/Monthly,...) Combined with TelNowEdge Distro, we provide Call-Center agility like none of our competitors. QM is an excellent operations tools, but also provide a great help in selling the overall solution to prospects.
ProsBehind the ease of installation, QM is a tool which handle a very large variety of reporting giving an holistic view of both the Customer Quality Of Service AND the Agent Quality Of Operations. The recent add-on with dashbord make the whole product so attractive for Call-Center.
ConsBefore A.I. become the baseline of QM (2020 ?) what is definitively lacking is a report generator. It would be so great to be able to design (and run immediately) a report allowing to cross data from various source (Queues, Agents, ...) based on private requierments.
Reviewer Source 
Source: Capterra
August 6, 2018
Verified Reviewer
Outsourcing/Offshoring, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
January 25, 2019

“Q metrics.”

OverallOverall experience was good, retrieving information from it was very simple and it helped us to have accurate data and on time. Sometimes when you are loading too much info it takes a while but every function is explained simply. When doing QA dowloading the call was easy.
ProsIt helped a lot in the data that we retrieved from it since it was very easy to use and also very accurate.
ConsIt takes a while to see live results and the software can be a little heavy when having too much info in it. Do not retain old data which sometimes can be frustrating.
Reviewer Source 
Source: Capterra
January 25, 2019
Martin C.
CIO
Information Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 6, 2018

“Queuemetrics, the best option for asterisk call centers”

OverallMore than 8 years using Queuemetrics, totally satisfied
ProsQueuemetrics is a comprehensive and good looking software to complement the call center administration for asterisk based telephony systems.
ConsNice wallboard and online displays, Integrated agent environment, lot of metrics, QA, many others
Reviewer Source 
Source: Capterra
August 6, 2018
Keshav D.
Presales Engineer
Information Technology and Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 24, 2019

“All reports for call center”

ProsAny report I need can be extracted from QM
ConsSome time delay in licensing, it takes time issue license
Reviewer Source 
Source: Capterra
August 24, 2019
Rob L.
Business Development Director
Telecommunications, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 6, 2018

“QueueMetrics Review”

OverallMeeting service levels
ProsMeasures all the metrics of a call centres performance you can imagine.
ConsNothing in particular, the wall boards have been vastly improved
Reviewer Source 
Source: Capterra
August 6, 2018
Jeremy P.
Unspecified
Used the software for: Unspecified
Overall Rating
2/5
Ease of Use
1/5
Customer Service
2/5
Features
2/5
Value for Money
2/5
Source: Capterra
April 13, 2017

“Feedback on QueueMetrics + Wombat (dialer)”

OverallAs opposed to other reviews on this website, I'm disapointed by the software: 1- Very difficult to stabilize: installation is quick, but there are a LOT of small things to adjust 2- Total cost is higher than expected: licences are quite cheap versus the market leaders (vocalcom etc..)... But I had to pay for remote support hours to Loway + my Asterisk consultants.... After 3 months of real-life usage, I would definitely had made another choice of software: choosing a more professional software would have cost me more upfront, but would have saved me a lot on consulting services and operational issues 2- No prioritization of inbound versus outbound. Very bad for businesss! 3- Very, very, very bad user interface. For example, they use like 10% of screen space to put their logo!! I dont care about their logo.!!! Agents in my call centers are using a lot of other applications and screen space is scarce 4- For outbound, no automatic wrap-up, not even 1 second. This is against labor law in many european countries.

Vendor Response

By Loway on June 28, 2017
Thank you for taking the time to review our products. Loway's policies let customers test-drive the software for 1 and in some cases 2 entire free months; this is because we strongly believe that only by seeing it in use you can understand its benefits and see if it's a good fit for you. Our software is used in many thousands of installations worldwide, and local laws may vary a lot from one country to another, it's up to you to assess local compliance. Our software is built to be extensively customizable in user interface and functionality; refer to documentation on how to do it or attend one of our free webinars for features and usability presentation. Our e-mail support is completely free; we will guide you through the entire installation and issues resolution process, both during the trial phase and - of course - in production. Contact the e-mail support for more information. Free download the newest version of QueueMetrics and send us your feedback. Loway Team
Source: Capterra
April 13, 2017
Verified Reviewer
501-1000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 20, 2018

“Admin for the software”

OverallEasy to report user activity
ProsReporting was great. You didn't have to dump to Excel but rather reporting was on screen in graphics.
ConsHardware based so expensive set up. Doesn't integrate to Salesforce. Not easy to customize. Heavily dependent on support for assistance.
Reviewer Source 
Source: Capterra
March 20, 2018
Denver G.
Vice President
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
May 13, 2016

“Exabar has enjoyed great success in providing QM to our Call Center Clients here in Texas. ”

OverallFor over 10 years, Exabar has provided Hosted VoIP and IP PBX services to 100's of small and medium sized businesses primarily located in Texas. One of our clients who operates a 50+ seat Call Center in Austin, TX was looking to improve their Monitoring and Reporting Capabilities. To address this need, Exabar ultimately partnered w/ Loway to provide our Client with QueueMetrics. The result has been phenomenal! QueueMetrics dovetails nicely w/ Exabar's Hosted VoIP (Asterisk) offering. Installation was straight forward and the support we have received from Loway has been outstanding. QueueMetrics works as advertised, is well documented to include online detailed manuals, YouTube videos, an active forum and much more. If you are looking to greatly improve the monitoring and reporting capabilities of your Call Center, and you are utilizing an Asterisk based IP PBX, look no further than QueueMetrics. It is powerful, easy to implement and affordable.
Source: Capterra
May 13, 2016
Bertis A.
Supervisor
Outsourcing/Offshoring, 201-500 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
5/5
Customer Service
2/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
July 29, 2019

“Queuemetrics Analysis”

OverallI used it for monitoring and metrics Analysis.
ProsEasy to use, a lot of options and number base
ConsToo old, sophtphone issues and takes too long to start
Reviewer Source 
Source: Capterra
July 29, 2019
Francesco P.
Asterisk Consultant
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
May 30, 2016

“A Leader, with more than 10 years of experience on Call Centers based on Asterisk, Elastix, FreePBX”

OverallAs Asterisk consultant I have tested many Call Center management software. When I tried Queuemetrics I confirmed that its power is having grew up during last 10 years with many Call Center in the world, so it include a great set of featured based on real cases and needs. A great benefit is that you can install QueueMetrics and try it for free during 30 days, the perfect period to view all the monthly cycle of your Call Center. And after few installation steps you can import your queue_log and execute more than 130 metrics on the historical data and appreciate what QM can show you. GUI in many languages; support in English, Spanish and Italian.
Source: Capterra
May 30, 2016
Numan K.
Solutions Architect
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
May 13, 2016

“Excellent Product and great user interface. ”

OverallAs a solution architect I have deployed Queuemetrics as a call center solution to hundreds of client across globe. My clients are really happy and satisfied with all reports and statistics. Queuemetrics really offer an extensive and comprehensive reportings, agents management and realtime dasbboard. Highly recommended.
Source: Capterra
May 13, 2016
Vladimir D.
CEO
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
May 13, 2016

“A comprehensive suite for Asterisk based call centers with integration capabilities”

OverallA lot of ready detailed reports, on-line monitoring, real quality management. Capabilities of integration with CRM or other applications in some cases are very useful. Installations on premises, in the cloud, joint or separate installations with Asterisk.
Source: Capterra
May 13, 2016