--- title: "QueueMetrics Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about QueueMetrics Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/151411/QueueMetrics/" page_type: "product" language: "en" --- # QueueMetrics Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) QueueMetrics ## What is QueueMetrics? QueueMetrics is a comprehensive call center monitoring software designed to enhance contact center operations. Key features include:​ - Real-time monitoring of calls and agent status. 200+ metrics for productivity, handling time, and quality - Customizable wallboards displaying key KPIs - Agent interface with messaging, CRM, WebRTC softphone, and QA tools - Flexible deployment (cloud or on-premise). - Custom Reports to generate tailored reports that focus on specific metrics relevant to your business needs. ​ - Automated reporting with scheduled email delivery - Multi-language interface for global teams ## What is QueueMetrics used for? [Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 4% Starting price CHF8 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for QueueMetrics?[Manage this product listing](https://www.g2.com/products/queuemetrics/claim_requests/new?auto=true) ## QueueMetrics Overview Updated September 2026 AI summary QueueMetrics offers call center teams a solution for managing and analyzing call activity across inbound and outbound operations. Suitable for businesses of all sizes, it covers essentials such as call distribution, logging, monitoring, and recording, while also providing dashboards, IVR, and reporting. Deployment options are flexible, and the platform includes integrations, performance management, and optional survey and feedback tools. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### QueueMetrics 4.7 (27) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price CHF8 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (27) Ease Of Use 4.8 (888) Value For Money 4.5 (23) Value For Money 4.7 (798) Customer Service 4.5 (24) Customer Service 4.8 (819) ## QueueMetrics alternatives [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151411/QueueMetrics/alternatives/) ## FAQs about QueueMetrics Overview ### Which roles and teams benefit most from QueueMetrics? QueueMetrics is most used by call center leaders, operations managers, and executives who need real-time visibility into agent performance, queue activity, and service levels. Technical teams, including Asterisk consultants and solutions architects, use it to optimize telephony systems, while sales and marketing leaders track customer interactions and staffing efficiency. Answer based on 25 reviews Overview ### What company size and specific industries is QueueMetrics built for? QueueMetrics is designed for small to large call centers across any industry that depends on phone-based customer support or sales. It fits organizations that need real-time monitoring, customizable reporting, and an agent interface to track and manage call center performance. Features and Usability ### What are the key features of QueueMetrics? QueueMetrics offers call center management tools including automatic call distribution, queue management, IVR, call monitoring, call recording, and call logging. It also includes reporting and analytics, performance management, alerts and escalation, callback scheduling, CRM, and third-party integrations for inbound, outbound, and blended call center operations. Getting Started and Support ### What training and onboarding options does QueueMetrics offer? QueueMetrics provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided training, documentation offers written reference material for setup and feature review, and videos provide visual walkthroughs for self-paced learning and later reference. Answer based on 1 reviews Getting Started and Support ### What customer support options does QueueMetrics offer? QueueMetrics provides email/help desk support, a FAQ/forum, and a knowledge base. These channels give users written help for common questions, setup guidance, and troubleshooting. No reviewer feedback about support experience is available, so specific comments on response times, helpfulness, or frustration cannot be added. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of Call Center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) QueueMetrics supports all three of the features reviewers value most: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, maintain accurate records of customer interactions, and oversee call quality and agent performance, allowing teams to improve service consistency and respond more effectively to customer needs. Call Logging 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Computer Telephony Integration 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Queue Management 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed QueueMetrics 29 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.5 (24) 4.5 Based on 24 reviews ## Pricing Value for money 4.5 (23) Free Trial Free Version Basic CHF8.00 Per User,Per Month Value for money 4.5 (23) 4.5 Based on 23 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (24) 4.5 Based on 24 reviews ## User reviews Overall rating 4.7 Based on 27 reviews Filter by rating 5(22) 4(3) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent AF Alvar F. business development Telecommunications ### "Convenient Callcenter software solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 2, 2024 we are very happy to work with Queuemetrics, they have an efficient support and everything works well. Pros It's easy to implement when the asterisk pbx is already working. it empowers the pbx for callcenter features and provide powerful reports and monitoring the work agents do. Cons you need to have a separate pbx in order to make it work, it doesn't come together as a single thing. Administrators need to work on two interfaces in order to set up things. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User R&D Manager Engineer Information Technology and Services ### "Queuemetrics relibable software for callcenter solutions." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 21, 2022 Pros Ease of use, reliable software, never crashes. It is functional as it is modular and you can add bookmark functionalities for example. Cons I thought that it could be improved, in the after-sales support, that is, to be able to propose functionalities in an agile way, with you. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Martin C. Gerente Telecommunications ### "Queuemetrics Complemento ideal para callcenter basado en asterisk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 21, 2021 En todas las empresas donde se ha instalado (mas de 20) la satisfacción es muy alta. Pros Tiene una interfaz de usuario intuitiva y completa que facilita mucho tanto las labores de administración de un contact center como el apoyo operativo para los agentes. Es facil de instalar y de integrar con entornos asterisk como Isabel, vicidial y otros. La segmentación de permisos de campañas y otras llaves permite que los usuarios y administradores solo puedan ver lo que les compete. Permite exportar información fácilmente a excel, PDF y otros. Cons Quizá sería útil contar con licencias que permitan manejar onsite números específicos de agentes. actualmente solo están disponibles las opciones de 10, 20, 50, 100 e ilimitado numero de agentes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EP Edgar P. General Director Telecommunications ### "Easy implementation, use and good price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2021 In general, when a solution with queuemetrics is implemented in a demo run for the final user, the chances of said user keeping the product are very high. Pros Our company has been installing queuemetrics for more than 8 years, and over this time we have seen how the product has evolved to the current version and how it has always been improving in terms of implementation and user management. The product is easy to install and to be used by agents and supervisors, versatile to operate and simple in its integration with other software. Good support and good information is provided on the forums and Queuemetrics is always our recommendation for companies that need performance metrics. Cons Integration with social networks is something that the market is demanding and it would be great if the software could be implemented this way. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB David B. CEO Telecommunications ### "Best Call Center Dashboard!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2021 The productivity of our call center increased immediately and have kept that level since the beginning of Queuemetrics. Pros Queuemetrics it is a tool very easy to implement and use in any call center, and the dashboard on real time is amazing to evaluate the performance of all campaigns. Cons I hope they can add the possibility to integrate social media channels and metrics to the software very soon. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BG Bruno G. CEO Information Technology and Services ### "The Best One ! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2021 QueueMetrics is used by 100% of our customer dealing with call queuing. It includes ToP 50 French Enterprises as well as smaller call center which deliver Managed Services with real time SLA reporting Pros After studying Reporting Tools for years, QueueMetrics (c) Loway remains the top leader in dashboard and reporting for Contact Center (CCaaS), Call Center and generally for all UCaaS Asterisk based solution. Easy to buy, install and use. Cons There are some restriction in buildings very customized report, but the Loway development team provide such a service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IA Ittai A. Co-CEO Information Technology and Services ### "Queuemetrics Integrators" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2020 Pros We are and IT and VoIP service provider based in Israel, for the last 5 years we've been providing our clients with Queuemetrics as a callcenter suite. Best thing about Queuemetrics is it just gets the job done with no hassle. As callcenter experts we are now able to provide all the features our client requires and more and in a relatively short amount of time which makes a significant advantage in this market. Cons Now that there's a tool for easy users and agents management I have no more cons to be noted. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KD Keshav D. Marketing Manager Information Technology and Services ### "Excellent Reporting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2020 Pros Detailed reporting on everything we need to perform best, QM have. Cons Home page can be more user friendly, will be helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH Craig H. Sales Director Telecommunications ### "So easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2020 Excellent Pros We like Queuemetrics Live, its incredibly easy to set up and run with. All hosted by Loway so simple to deploy and easy to use. Not just on the daily reports that you would want but also very easy to create custom reports within minutes. Cons It is not as well known. So talking to people about it is not as easy as it should be. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Jim K. Tech Manager Telecommunications ### "Great for government reporting" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 13, 2020 Pros The number of detail reports available and the ability to customise and email them. Cons Can use a lot of resources for large volume, long period queries. As in a 9000 call a month help line over a year period. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/151411/QueueMetrics/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ringover vs QueueMetrics](https://www.capterra.com/compare/151411-169627/QueueMetrics-vs-RingOver) [Convoso vs QueueMetrics](https://www.capterra.com/compare/76768-151411/Cloud-Predictive-Dialer-vs-QueueMetrics)