# QueueMetrics Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is QueueMetrics the right Call Center solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151411/QueueMetrics/reviews --- QueueMetrics 4.7 (27) [View alternatives](https://www.capterra.com/p/151411/QueueMetrics/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of QueueMetrics Ease of use 4.5 Customer Service 4.5 ## Showing most helpful reviews Showing 1-25 of 27 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pin B. Operations Director Outsourcing/Offshoring Used the software for: 2+ years ### "Great for intraday & day of the week analysis; Simple and very easy to use" February 11, 2020 5.0 Pros Queue Metrics' "custom report" truly gave the word "custom" justice. The different preferences and filtering options available has definitely cut my data extraction & analysis time by more than half. The wallboard function is very helpful and can easily be customized even by a normal user like me. Accessing & listening to call logs has never been this easy. Cons Since it's web based, in terms of reports extraction, when the application is left idle for too long, the login expires. This is a very negligible downside and very understandable as a user. Review Source ATDJ ABSALON TEIXEIRA DO J. Traffic analyst Telecommunications Used the software for: 2+ years ### "in queue management and attendants I don't know better tool" January 17, 2020 4.0 Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good. Pros Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good. Cons In its real-time monitoring, it has some flaws and there is no divergence of views, easily solved by connecting to your database and creating the views in python. Reason for choosing QueueMetrics Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good. Review Source JP Jeremy P. Used the software for: ### "Feedback on QueueMetrics + Wombat (dialer)" April 13, 2017 2.0 As opposed to other reviews on this website, I'm disapointed by the software: 1- Very difficult to stabilize: installation is quick, but there are a LOT of small things to adjust 2- Total cost is higher than expected: licences are quite cheap versus the market leaders (vocalcom etc..)... But I had to pay for remote support hours to Loway + my Asterisk consultants.... After 3 months of real-life usage, I would definitely had made another choice of software: choosing a more professional software would have cost me more upfront, but would have saved me a lot on consulting services and operational issues 2- No prioritization of inbound versus outbound. Very bad for businesss! 3- Very, very, very bad user interface. For example, they use like 10% of screen space to put their logo!! I dont care about their logo.!!! Agents in my call centers are using a lot of other applications and screen space is scarce 4- For outbound, no automatic wrap-up, not even 1 second. This is against labor law in many european countries. Review Source Response from Loway June 28, 2017 Thank you for taking the time to review our products. Loway's policies let customers test-drive the software for 1 and in some cases 2 entire free months; this is because we strongly believe that only by seeing it in use you can understand its benefits and see if it's a good fit for you. Our software is used in many thousands of installations worldwide, and local laws may vary a lot from one country to another, it's up to you to assess local compliance. Our software is built to be extensively customizable in user interface and functionality; refer to documentation on how to do it or attend one of our free webinars for features and usability presentation. Our e-mail support is completely free; we will guide you through the entire installation and issues resolution process, both during the trial phase and - of course - in production. Contact the e-mail support for more information. Free download the newest version of QueueMetrics and send us your feedback. Loway Team VR Verified Reviewer R&D Manager Engineer Information Technology and Services Used the software for: 2+ years ### "Queuemetrics relibable software for callcenter solutions." July 21, 2022 5.0 Pros Ease of use, reliable software, never crashes. It is functional as it is modular and you can add bookmark functionalities for example. Cons I thought that it could be improved, in the after-sales support, that is, to be able to propose functionalities in an agile way, with you. Review Source AF Alvar F. business development Telecommunications Used the software for: 2+ years ### "Convenient Callcenter software solution" January 2, 2024 5.0 we are very happy to work with Queuemetrics, they have an efficient support and everything works well. Pros It's easy to implement when the asterisk pbx is already working. it empowers the pbx for callcenter features and provide powerful reports and monitoring the work agents do. Cons you need to have a separate pbx in order to make it work, it doesn't come together as a single thing. Administrators need to work on two interfaces in order to set up things. Review Source Numan K. Senior Solutions Architect Telecommunications Used the software for: 2+ years ### "Queuemetrics 19.x is rocking." January 27, 2020 5.0 5/5 stars Pros With the release of 19.x Queuemetrics really stand out with initiative & response web interface and improved reporting structure. I like the realtime & wallboard features that help call center manager to monitor the on going activities in call center. Cons The installation is straight forward and high performance while executing ton of data. Reason for choosing QueueMetrics due to lower cost and features rich reporting. Review Source VR Verified Reviewer Associate Outsourcing/Offshoring Used the software for: 1-2 years ### "Q metrics." January 25, 2019 4.0 Overall experience was good, retrieving information from it was very simple and it helped us to have accurate data and on time. Sometimes when you are loading too much info it takes a while but every function is explained simply. When doing QA dowloading the call was easy. Pros It helped a lot in the data that we retrieved from it since it was very easy to use and also very accurate. Cons It takes a while to see live results and the software can be a little heavy when having too much info in it. Do not retain old data which sometimes can be frustrating. Review Source Ari L. Marketing Manager Telecommunications Used the software for: 2+ years ### "Great Tool - Useful and practical" January 23, 2020 5.0 We solved reporting issues, we optimized our queues, grew sales and stoped losing phone calls. Pros We can monitor and control all kind of metrics that before we couldnt or was very complex to measure. Cons It has an implementation stage, but is the usual with this platforms Review Source Tumelo L. Director Telecommunications Used the software for: 2+ years ### "Easy to use, value for money, scalable and easy to customize " January 20, 2020 5.0 Pros Queuemetrics is easy to use, configure and customize. Great tool to measure agent and overall call center performance. Cons Queuemetrics doesn't offer clients an option to purchase a perpetual license. Review Source VR Verified Reviewer Project Manager Used the software for: 6-12 months ### "Admin for the software" March 20, 2018 4.0 Easy to report user activity Pros Reporting was great. You didn't have to dump to Excel but rather reporting was on screen in graphics. Cons Hardware based so expensive set up. Doesn't integrate to Salesforce. Not easy to customize. Heavily dependent on support for assistance. Review Source MC Martin C. Gerente Telecommunications Used the software for: 2+ years ### "Queuemetrics Complemento ideal para callcenter basado en asterisk" June 21, 2021 5.0 En todas las empresas donde se ha instalado (mas de 20) la satisfacción es muy alta. Pros Tiene una interfaz de usuario intuitiva y completa que facilita mucho tanto las labores de administración de un contact center como el apoyo operativo para los agentes. Es facil de instalar y de integrar con entornos asterisk como Isabel, vicidial y otros. La segmentación de permisos de campañas y otras llaves permite que los usuarios y administradores solo puedan ver lo que les compete. Permite exportar información fácilmente a excel, PDF y otros. Cons Quizá sería útil contar con licencias que permitan manejar onsite números específicos de agentes. actualmente solo están disponibles las opciones de 10, 20, 50, 100 e ilimitado numero de agentes. Review Source IA Ittai A. Co-CEO Information Technology and Services Used the software for: 2+ years ### "Queuemetrics Integrators" April 6, 2020 5.0 Pros We are and IT and VoIP service provider based in Israel, for the last 5 years we've been providing our clients with Queuemetrics as a callcenter suite. Best thing about Queuemetrics is it just gets the job done with no hassle. As callcenter experts we are now able to provide all the features our client requires and more and in a relatively short amount of time which makes a significant advantage in this market. Cons Now that there's a tool for easy users and agents management I have no more cons to be noted. Review Source EP Edgar P. General Director Telecommunications Used the software for: 2+ years ### "Easy implementation, use and good price" June 5, 2021 5.0 In general, when a solution with queuemetrics is implemented in a demo run for the final user, the chances of said user keeping the product are very high. Pros Our company has been installing queuemetrics for more than 8 years, and over this time we have seen how the product has evolved to the current version and how it has always been improving in terms of implementation and user management. The product is easy to install and to be used by agents and supervisors, versatile to operate and simple in its integration with other software. Good support and good information is provided on the forums and Queuemetrics is always our recommendation for companies that need performance metrics. Cons Integration with social networks is something that the market is demanding and it would be great if the software could be implemented this way. Review Source DB David B. CEO Telecommunications Used the software for: 2+ years ### "Best Call Center Dashboard!" April 21, 2021 5.0 The productivity of our call center increased immediately and have kept that level since the beginning of Queuemetrics. Pros Queuemetrics it is a tool very easy to implement and use in any call center, and the dashboard on real time is amazing to evaluate the performance of all campaigns. Cons I hope they can add the possibility to integrate social media channels and metrics to the software very soon. Review Source CH Craig H. Sales Director Telecommunications Used the software for: 2+ years ### "So easy" February 28, 2020 5.0 Excellent Pros We like Queuemetrics Live, its incredibly easy to set up and run with. All hosted by Loway so simple to deploy and easy to use. Not just on the daily reports that you would want but also very easy to create custom reports within minutes. Cons It is not as well known. So talking to people about it is not as easy as it should be. Review Source YX Ye X. Manager Information Technology and Services Used the software for: 2+ years ### "Best Call Center suite for Asterisk system" February 11, 2020 5.0 It provides greate detail insights of call center operations, to help management understand the challenges and overall productivity, allows management to allocate resources more efficiently. Pros Easy integration with Asterisk, easy to use and stable. Cons Some terms and figures are not easy to interpret at one glance. Review Source RT Rubén T. Sales VP Telecommunications Used the software for: 2+ years ### "Best Call Center and productivity Metrics." January 24, 2020 5.0 Pros It´s very eady to use by a supervisor and call center agent. It has so many useful reports that you can customize, and also make your own operation dashboard. Cons This software is exceptional for calls but it doesn´t run with omnichannel and social media solutions. Review Source DH Diether H. Telecommunications Used the software for: 6-12 months ### "Easy to use - excellent value" July 5, 2016 5.0 We have been using QueueMetrics Live to run three mid-sized call-centres for ~6 months now. The experience was pretty good, as the product was set up in minutes and we had an initial onboarding session with a technician. QueueMetrics is easy enough so that supervisors can use it without any formal training, and still gets you a huge treasure chest of statistics to monitor everything (and, frankly, more than you will use in a lifetime). Pros It is very easy to run, and whenever there is a need for some special metric, you'll discover it's already there. The real-time view is very complete. Automated PDF reports over email were a definite plus for us. Cons The system wallboard could use some love - but we bolted on a custom one we found on GitHub and it works very well. Review Source BG Bruno G. CEO Information Technology and Services Used the software for: 2+ years ### "The Best One ! " April 20, 2021 5.0 QueueMetrics is used by 100% of our customer dealing with call queuing. It includes ToP 50 French Enterprises as well as smaller call center which deliver Managed Services with real time SLA reporting Pros After studying Reporting Tools for years, QueueMetrics (c) Loway remains the top leader in dashboard and reporting for Contact Center (CCaaS), Call Center and generally for all UCaaS Asterisk based solution. Easy to buy, install and use. Cons There are some restriction in buildings very customized report, but the Loway development team provide such a service. Review Source RL Rob L. Business Development Director Telecommunications Used the software for: 2+ years ### "QueueMetrics Review" August 6, 2018 5.0 Meeting service levels Pros Measures all the metrics of a call centres performance you can imagine. Cons Nothing in particular, the wall boards have been vastly improved Review Source BA Bertis A. Supervisor Outsourcing/Offshoring Used the software for: 2+ years ### "Queuemetrics Analysis" July 30, 2019 3.0 I used it for monitoring and metrics Analysis. Pros Easy to use, a lot of options and number base Cons Too old, sophtphone issues and takes too long to start Review Source KD Keshav D. Marketing Manager Information Technology and Services Used the software for: 2+ years ### "Excellent Reporting" March 9, 2020 5.0 Pros Detailed reporting on everything we need to perform best, QM have. Cons Home page can be more user friendly, will be helpful. Review Source VR Verified Reviewer Mentor Warehousing Used the software for: 2+ years ### "Tracks Progress Good" January 8, 2020 5.0 Pros It was easy to use. Made making sure employees were reaching monthly goals easy. Cons We were pleased all the way around with this software. Review Source DG Denver G. Vice President Used the software for: ### "Exabar has enjoyed great success in providing QM to our Call Center Clients here in Texas. " May 13, 2016 5.0 For over 10 years, Exabar has provided Hosted VoIP and IP PBX services to 100's of small and medium sized businesses primarily located in Texas. One of our clients who operates a 50+ seat Call Center in Austin, TX was looking to improve their Monitoring and Reporting Capabilities. To address this need, Exabar ultimately partnered w/ Loway to provide our Client with QueueMetrics. The result has been phenomenal! QueueMetrics dovetails nicely w/ Exabar's Hosted VoIP (Asterisk) offering. Installation was straight forward and the support we have received from Loway has been outstanding. QueueMetrics works as advertised, is well documented to include online detailed manuals, YouTube videos, an active forum and much more. If you are looking to greatly improve the monitoring and reporting capabilities of your Call Center, and you are utilizing an Asterisk based IP PBX, look no further than QueueMetrics. It is powerful, easy to implement and affordable. Review Source JK Jim K. Tech Manager Telecommunications Used the software for: 2+ years ### "Great for government reporting" February 13, 2020 5.0 Pros The number of detail reports available and the ability to customise and email them. Cons Can use a lot of resources for large volume, long period queries. As in a 9000 call a month help line over a year period. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.