# Cloudways Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Cloudways Software - reviews, pricing plans, popular comparisons to other Server Management products and more. Source: https://www.capterra.com/p/151414/Cloudways --- # Cloudways Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cloudways ## What is Cloudways? Cloudways is a managed cloud hosting platform that offers simplicity, choice, and flexibility. Users can lunch managed servers on the world' s leading IaaS providers with their choice of unlimited PHP applications. Other features include FREE SSL, automated & on-demand server & app backups, staging areas and above all a powerful hosting stack comprising of Apache, NGINX, Varnish, MariaDB, and MySQL. Cloudways is a perfect choice of agencies, SMB, and ecommerce stores. ## What is Cloudways used for? [Server Management](https://www.capterra.com/server-management-software/)[Cloud Management](https://www.capterra.com/cloud-management-software/)[Virtual Private Server](https://www.capterra.com/virtual-private-server-software/) Top alternative Featured Overall rating Based on 93 user reviews Reviews sentiment Positive 81% Neutral 5% Negative 14% Starting price $35 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cloudways?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cloudways.com/en/&name=Cloudways) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cloudways 4.2 (93) VS. [4.1 (195)](https://www.capterra.com/p/13803/N-central/reviews/) Starting Price $35 Usage Based, Per Month Starting Price $1.75 Other Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (93) Ease Of Use 3.9 (51) Value For Money 4.1 (85) Value For Money 3.9 (48) Customer Service 3.9 (86) Customer Service 3.9 (46) ## Cloudways alternatives [4.6 (140)](https://www.capterra.com/p/177946/baramundi-Management-Suite/reviews/) Starting price $1.00 Per User, Per Month [4.7 (345)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month [4.6 (257)](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/) Starting price $395.00 Per User, Per Month Highest Rated [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/151414/Cloudways/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications 3.2 (19) 68.42% of 19 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Server Monitoring 3.2 (17) 52.94% of 17 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Event Logs 2.9 (16) 50.00% of 16 reviewers that rated this feature as important or highly important A chronological record of actions or occurrences within a network, software, or process Real-Time Monitoring 3.0 (12) 41.67% of 12 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Patch Management 3.3 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Install software updates and bug fixes remotely Performance Analysis 4.5 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Monitor and analyze the performance and status of a server or system/application Cloudways 31 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Verify the identity of users/devices to enable secure access Data is backed up automatically to prevent data loss Create backups and provide methods to recover deleted/lost data Monitor performance details involving CPU/memory utilization Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage and store data in a database Integrate with existing ERP systems A chronological record of actions or occurrences within a network, software, or process Process of distributing a set of tasks over a set of resources, with the aim of making their overall processing more efficient Observe and track the demand, usage, progress or quality of a system, product, or user Allows businesses to monitor and secure applications and workloads across multiple public clouds Install software updates and bug fixes remotely Monitor and analyze the performance and status of a server or system/application Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Access work applications remotely, for when working away from the office and/or traveling Process of planning, scheduling and executing the optimal and effective use of human capital across projects Plan availability and assign specific time slots for tasks and resources Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Set and monitor service level agreements to ensure timely response and resolution Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Publishing and managing websites across the internet. Features 4.2 (93) 4.2 Based on 93 reviews ## Pricing Value for money 4.1 (85) Free Trial [View pricing plan details](https://www.capterra.com/p/151414/Cloudways/pricing/) Cloudways Autonomous Plan 1 $35.00 Usage Based,Per Month Value for money 4.1 (85) 4.1 Based on 85 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Joomla](https://www.capterra.com/p/161648/Joomla/)[ Drupal](https://www.capterra.com/p/119594/Drupal/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[ New Relic](https://www.capterra.com/p/118128/New-Relic/) ## Support, customer service and training options Customer Service 3.9 (86) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (86) 3.9 Based on 86 reviews ## User reviews Overall rating 4.2 Based on 93 reviews Filter by rating 5(63) 4(12) 3(5) 2(1) 1(12) Mentioned topic Sorted by most recent Yachna C. Intern Apparel & Fashion ### "Provide smooth functioning and management " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 February 17, 2026 As a fashion intern, it helped me a lot to stay focused on designing instead of worrying about lost archives or broken attachments. Also, I didn't experience downtime that affected client or supplier communication. Pros Cloudiway feels calm and perfectly structured. They were clear about the timelines, didn't over promise, and handled years of emails, look books, and vendor threads without drama.I barely noticed the migration happening, which honestly was the biggest win during a busy production schedule. Cons The thing i don't like that sometimes i had to spend time in fixing permissions before things ran smoothly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Head Of Development Information Technology and Services ### "Solid option with plenty of choice" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 9, 2026 Pros Super simple to setup and offers a good variety of options when it comes to hosting providers and 3rd party services. Cons The main downside was the lack of root access to the servers they provide, meaning certain simple tasks need to be done by support when I could have easily handled them myself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD James D. President Biotechnology ### "Account deletion - zero grace period" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 6, 2026 very poor customer service - appears to be all done by bots. No humans are obviously involved and there is zero allowance for mistakes Pros generally works as expected and price seems ok. This said, their setup is complicated and mistakes are easily made and not forgiven. Cons Zero grace period for mistaken account deletion. I mistakenly cancelled my account and notified them within 1 hour - Too bad for me. Once you click the account deletion button everything is immediately gone forever and CANNOT be recovered. Do not use this company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SI Shahzad i. manager Translation and Localization ### "Charged after cancellation — unresolved billing and poor value" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 11, 2025 I used Cloudways for roughly one month to host my business site. During that period I saw no meaningful improvement in page speed or server response compared to my previous host. Because the service didn’t meet expectations, I cancelled the server after the first month. Despite cancelling, I continued to receive charges on my card. I reached out to support multiple times, provided dates and screenshots, and requested a refund for the period after cancellation. Unfortunately, the issue was not resolved and I kept getting billed. For me, the combination of underwhelming performance, confusing billing, and slow resolution from support resulted in a bad overall experience. I’ve since switched to another provider, and the problems have stopped. Based on my experience, I can’t recommend Cloudways. If you do try them, keep careful records, take screenshots when you cancel, and closely monitor your billing statements. Pros Easy setup & clean dashboard — launching a server and apps is straightforward. 1-click staging & cloning — safe testing before going live. Cons Billing confusion — I was charged even after cancelling; the refund/closure process felt unclear. Invoices & proration can be hard to understand (pay-as-you-go across add-ons). Switched from [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) ~1 month, cancelled due to no performance gains. Charges kept coming after cancellation. Contacted support multiple times; no fix. Very disappointing and a waste of money in my case. Not recommended. Alternatives considered [Kinsta](https://www.capterra.com/p/234135/Kinsta/) Reasons for choosing Cloudways These features are solid, but my experience was overshadowed by unresolved billing after cancellation.”) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Andre T. Director Information Technology and Services ### "Made our move to a new system way less stressful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2025 We used Cloudiway during a system change, and it helped us shift everything over without any mess or confusion. Pros Email and file transfers worked smoothly, nothing went missing. We didn’t have to bring in extra help just followed their instructions. The setup guides were easy to follow, even for non-technical staff. Cons It took some trial and error to figure out which settings to pick. Would’ve preferred live chat for quicker support at times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Josh S. Owner Computer Networking ### "DONT BUY CLOUDWAYS" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 14, 2024 If this platform allowed my I'd write some strongly worded reviews. Lets just say their support is gone. Pros The infrastructure is good but the service sucks Cons Honestly these guys use to be great however the service is horrendous, outsource, they don't listen and make costly mistakes that bring your website down. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Miguel S. Founder Arts and Crafts ### "Easy to Use, Powerful To Host (Especially Wordpress)" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 13, 2024 It has been great to use Cloudways over the years. I enjoyed it! Pros Easy to use, helpful support that answers quickly and helpfully! Cons Somewhat pricey, but they make up for it with the features. Also, not an easy way to deploy Ruby on Rails apps and others. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Portfolio manager Financial Services ### "A Simple, Fast, and Flexible Cloud Hosting Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 October 16, 2024 solves the problem of complex cloud hosting by making it easy to manage servers with a simple dashboard. Pros What I like most about cloudways is its flexibility and ease of use. Cons it doesn’t offer domain registration or built-in email hosting Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jacob S. Owner Information Services ### "AVOID Cloudways" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 11, 2024 Wish I could share screenshots here - my experience went from being a #1 fan of Cloudways to sharing all over how terrible they are. I run an agency that has relied on their services for years and they have steadily gotten worse month by month. I have screenshots & documentation from as far back as April reporting server issues. Suddenly performance took a nose dive and support keeps applying "optimizations" to the server which actually make it worse. Each screenshot shows one agent make a fix, followed by another that reverses the change saying it was incorrect, followed by the next redoing the change. This cycle has continued for months now and they refuse to do any real investigation. Pros It was once a great service - the platform itself is easy to use. Cons The support and back-end performance. Websites perform terribly, their support system has 0 idea what they are dong when configuring them and often breaks things. They offer no assistance to fix it and leave your server performing terribly. Switched from [NameCheap Logo Maker](https://www.capterra.com/p/10015137/NameCheap-Logo-Maker/) Thought it would be a better service and I needed more resources. I was wrong. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TP TATIANA P. CEO Entertainment ### "I was assigned a blacklisted IP" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 30, 2024 I was initially impressed with Cloudways' platform, but my experience took a drastic turn when I was assigned a blacklisted IP. This resulted in severe email deliverability issues, significantly impacting my business operations. Despite multiple attempts to resolve the problem with their support team, I was unable to find a satisfactory solution. The lack of proactive measures to prevent such issues is a major concern. I would caution potential users to be aware of this potential risk before choosing Cloudways. Pros I was initially impressed with Cloudways' platform, but my experience took a drastic turn when I was assigned a blacklisted IP. This resulted in severe email deliverability issues, significantly impacting my business operations. Cons Despite multiple attempts to resolve the problem with their support team, I was unable to find a satisfactory solution. The lack of proactive measures to prevent such issues is a major concern. I would caution potential users to be aware of this potential risk before choosing Cloudways. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 5, 2024 Hello Tatiana, we understand your frustration with the issue and appreciate your feedback. We're investigating your case with the details you shared elsewhere and aim to resolve it asap. Our Customer Success Manager will contact you to gather more insights on your issue. We appreciate your feedback and patience. [View all Reviews](https://www.capterra.com/p/151414/Cloudways/reviews/) Popular comparisons [cPanel & WHM vs Cloudways](https://www.capterra.com/compare/151414-165247/Cloudways-vs-WHM)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)