# Page 2 | Cloudways Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Cloudways the right Server Management solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151414/Cloudways/reviews --- Cloudways 4.2 (93) [View alternatives](https://www.capterra.com/p/151414/Cloudways/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Cloudways ## Showing most helpful reviews Showing 26-50 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jacob S. Owner Information Services Used the software for: 2+ years ### "AVOID Cloudways" September 11, 2024 1.0 Wish I could share screenshots here - my experience went from being a #1 fan of Cloudways to sharing all over how terrible they are. I run an agency that has relied on their services for years and they have steadily gotten worse month by month. I have screenshots & documentation from as far back as April reporting server issues. Suddenly performance took a nose dive and support keeps applying "optimizations" to the server which actually make it worse. Each screenshot shows one agent make a fix, followed by another that reverses the change saying it was incorrect, followed by the next redoing the change. This cycle has continued for months now and they refuse to do any real investigation. Pros It was once a great service - the platform itself is easy to use. Cons The support and back-end performance. Websites perform terribly, their support system has 0 idea what they are dong when configuring them and often breaks things. They offer no assistance to fix it and leave your server performing terribly. Switched from [NameCheap Logo Maker](https://www.capterra.com/p/10015137/NameCheap-Logo-Maker/) Thought it would be a better service and I needed more resources. I was wrong. Review Source JS Josh S. Owner Computer Networking Used the software for: 1-2 years ### "DONT BUY CLOUDWAYS" December 14, 2024 1.0 If this platform allowed my I'd write some strongly worded reviews. Lets just say their support is gone. Pros The infrastructure is good but the service sucks Cons Honestly these guys use to be great however the service is horrendous, outsource, they don't listen and make costly mistakes that bring your website down. Review Source MS Miguel S. Founder Arts and Crafts Used the software for: 1-2 years ### "Easy to Use, Powerful To Host (Especially Wordpress)" December 13, 2024 5.0 It has been great to use Cloudways over the years. I enjoyed it! Pros Easy to use, helpful support that answers quickly and helpfully! Cons Somewhat pricey, but they make up for it with the features. Also, not an easy way to deploy Ruby on Rails apps and others. Review Source TP TATIANA P. CEO Entertainment Used the software for: Less than 6 months ### "I was assigned a blacklisted IP" July 30, 2024 1.0 I was initially impressed with Cloudways' platform, but my experience took a drastic turn when I was assigned a blacklisted IP. This resulted in severe email deliverability issues, significantly impacting my business operations. Despite multiple attempts to resolve the problem with their support team, I was unable to find a satisfactory solution. The lack of proactive measures to prevent such issues is a major concern. I would caution potential users to be aware of this potential risk before choosing Cloudways. Pros I was initially impressed with Cloudways' platform, but my experience took a drastic turn when I was assigned a blacklisted IP. This resulted in severe email deliverability issues, significantly impacting my business operations. Cons Despite multiple attempts to resolve the problem with their support team, I was unable to find a satisfactory solution. The lack of proactive measures to prevent such issues is a major concern. I would caution potential users to be aware of this potential risk before choosing Cloudways. Review Source Response from Cloudways August 5, 2024 Hello Tatiana, we understand your frustration with the issue and appreciate your feedback. We're investigating your case with the details you shared elsewhere and aim to resolve it asap. Our Customer Success Manager will contact you to gather more insights on your issue. We appreciate your feedback and patience. AP Andy P. CEO Marketing and Advertising Used the software for: 6-12 months ### "The worst nightmare of a hosting company" March 17, 2024 1.0 My experience with Cloudways was a nightmare. I dealt with 10s of hosting companies and none of them were so careless towards their customers. Pros I liked mostly what is not cloudways' pro but rather digitalocean's. The server performance is good. Cons They have the worst customer care in the industry. They automatically remove server AND public IP only after 48 hours without any prior notifications or anything. They are terrible at communicating such a drastic measure they are taking absolutely disregarding how it'll affect the customer. the IP lease cost only $3.60 month. Even keeping this IP for a month for the services you paid them would only cost $3.60... But they decide to release your IP only after 48... They are that cheap!! Alternatives considered [WP Engine](https://www.capterra.com/p/234177/WP-Engine/) Reason for choosing Cloudways because they had autoupscale and it seemed really good with it's reviews. But as they say. When it seems too good to be true is because it probably is. Switched from [Bluehost](https://www.capterra.com/p/229168/Bluehost/) Because cloudways offered automatic upscaling. Which in reality does not worth the trouble they give you Review Source Dayley S. Lead Developer Building Materials Used the software for: 2+ years ### "Above & Beyond!" April 24, 2021 5.0 Overall I cannot really fault Cloudways. Their agents are fast at responding, know exactly how to fix problems that may occur, their pricing is clear and offered as a pay-as-you-go service so you only pay for what you use instead of buying a plan which you may never fill, their servers are easily scalable, they offer a wide variety of different servers to choose from; Digital Ocean, Google Cloud, AWS, VULTR, Linode, and AWS. They also throw in the ability to manage email addresses by using their third party affiliates Rackspace, they offer additional addons for managing DNS with another affiliate DNS Made Easy... basically, you can have everything managed by the Cloudways team so that you can worry less about your servers and hosting, giving you more time and freedom to spend on other matters of your business. Which is what every business needs. Pros They simplify absolutely everything for the user. So no more typical cPanel to navigate around servers and websites that you host, instead you have their own beautifully laid out, clean, and most importantly \*understandable\* menu system which is visually eye-pleasing. Simplicity at its best. Cons Although they have their live chat where there is always an agent waiting to help 24/7 (which most of the agents can answer your questions and resolve your problems there and then), the only downfall is their ticketing system. If your problem is a little more complexed and requires additional help, a ticket must be opened. The ticketing system can take a day or two to get a reply (which is no good if your website is experiencing problems and is down at that time). Review Source SP Stephane P. MD Retail Used the software for: 6-12 months ### "Don't use them they don't care!" January 18, 2024 1.0 Pros After 2 years of hard work and hundreds of hours spent building my website they deleted it for an unpaid bill of $13!! I tried adding my new card details onto their system but it would not accept it. I then paid the outstanding amount of $13 but it was still deleted and they did not even back my website up so all is lost! I am furious with them and currently seeking legal advice. Do not use them!!! Switched from [SiteGround](https://www.capterra.com/p/228543/SiteGround/) Cheaper but turned out to cost me my business!! Review Source VR Verified Reviewer manager Entertainment Used the software for: 2+ years ### "Easy and affordable tool for everyone who wants to manage vps" January 15, 2022 5.0 As I was facing problems with shared hosting, I started to try VPS. But I found it difficult to implement security and speed optimization. And I was also worried about maintenance. Since my focus shouldn't be on this kind of task, fortunately I found cloudways which made the management of the VPS more easy then a shared hosting. Pros Easy to use, reliable and affordable. I'm not an expert in server management but it's a fact that having a VPS to host your sites, in terms of performance, it's much better than shared hosting. But the problem is that it it's much harder to manage. And if you don't know about it, you have to learn or pay someone to do it and to maintain. Cloudways makes it all easy and smooth because they do all the process with their own system and you have a great support and visual dashboard for all you need. It's easier than a cPanel, for example. Cons I have to think a little to say the least thing because it could seem unfair. But I think if you want to scale your server hardware requirements the pricing may be a problem. Alternatives considered [WP Engine](https://www.capterra.com/p/234177/WP-Engine/) Reason for choosing Cloudways Seemed better then a2 hosting shared solutions and cheaper then WP Engine but with same quality. Review Source WM Wisani M. Convinient payments system Information Technology and Services Used the software for: 2+ years ### "Bigger website hosting Management Company " May 18, 2022 5.0 Ever Since I use them I only see positive changes like latest partnership with Cloudfare its huge success to website hosting with big data. Pros The company itself has partnered with the big brands in server management .Good partnership always yield good results...I like them for that It wouldn't be easy for me to signup with digital Ocean and manage everything by myself and succed but with them i have made it. Cons The software us perfect only their support are like they are not giving it all of less knowledgeable in assisting us. But the ret is good. The lack of emailing abilities thta creat coat to users because you have to be costed for each email use compare to any other companies. Alternatives considered [Bluehost](https://www.capterra.com/p/229168/Bluehost/) Reason for choosing Cloudways Their free offer to explore their product for three days so I saw an amazing hosting partnership I decided to join them. Review Source DB Davide B. Manager Newspapers Used the software for: Less than 6 months ### "Fast, easy and reasonably priced - definitely a win" June 7, 2022 5.0 So far so good, nothing to complain about and a big improvement in comparison with my previous hosting service Pros I’m very happy with Cloudways thanks to the very easy and very swift procedure to create an account and deploy a server and its applications (Wordpress in my case, production + staging environments). Real usage performances have been outstanding and without issues so far, even the one of the basic tiers can handle without hiccups my website which counts more than 200 blog posts. Costs are very clearly specified and can be monitored in real time. There is also a one click interface for vertical scalability, should you need more performance (even for a limited time, like a product launch or such). Customer care has been very quick in responding to chat messages within minutes, and proactively solved my issues in no time and with the utmost kindness. There is also a referral program. So far so good! Cons My only minor complaint is with the Cloudflare add-on, since its technical details are not clearly specified for an advanced CLoudflare user and connoisseur and all in all it’s cheap and works within a few minutes but lacks all kind of customisation and the default configuration is (understandably) quite conservative. Switched from [SiteGround](https://www.capterra.com/p/228543/SiteGround/) The 3 days trial made me realise that Cloudways has way better performances for the same price, and everything worked smoothly from the start. The migration was very quick and almost flawless too. Review Source VR Verified Reviewer Freelancer Information Technology and Services Used the software for: 2+ years ### "Great Cloud Service Provider to enhance your Business" January 16, 2023 5.0 An excellent choice for medium and large websites due to the good price and excellent performance, but for small websites it will be very expensive and difficult to use. Pros •Service stability all the time•Distribution of data to several servers at the same time in several data centers•The high speed of the server•Very modern techniques in storage and follow-up•Technical support is free and fast•High security services and free ssl certificate•Free site transfer service•Free backup service•Easy and flexible hourly payment system Cons •Its control panel is not widespread, so it is relatively difficult•Email service at an additional cost, which increases the total cost•There is no domain reservation or free domain submission•There is no file manager•An identity card must be sent for activation to any new customer•When downgrading the server plan, the steps are relatively difficult Switched from [HostGator](https://www.capterra.com/p/229585/HostGator/) speed and support were bad Review Source SE Shaun E. IT Lead Retail Used the software for: 1-2 years ### "Impressive platform for Wordpress hosting with pedestrian support" May 17, 2022 3.0 I utilized Cloudways for Wordpress + Woocommerce hosting. Pros The idea of a platform that exposes semi-managed hosting on top of multiple providers (DigitalOcean, GCP, AWS, Vultr, Linode, etc) is very impressive and being able to choose and experiment with different underlying providers is quite appealing. The portal they expose is fully custom and has most of what you would want and they provide relatively easy ssh access as well. Their "clone app" feature will copy your production Wordpress site and spin up a new staging site with a few clicks and it does a good job. Cons The portal has a very convenient chat feature with the support engineers and for very simple requests/problems that are in their wheelhouse it is a very quick way to get help - however, I found that most of my requests were outside of their support's wheelhouse, so I was consistently let down. This is a managed service so I wasn't coming at them with crazy requests or anything, but sometimes they simple just didn't have enough experience to understand what I was saying and asking for. So frustrating. Also second level support is much, much slower to respond even during an outage. The server configuration did not allow for easy setup of some common tools, one in particular is modern nodejs. After asking 3 different support people for help I concluded it was a futile effort as they didn't really understand. The best I could get was an ancient version of nodejs which didn't fit my requirement. Reason for choosing Cloudways Cloudways was chosen by another lead before I joined my current company. Review Source Hilary T. Head of Growth Computer Software Used the software for: 6-12 months ### "Cloudways is amazing hosting. " May 11, 2023 5.0 I will be using them moving forward. Highly recommend. Pros 1) pay as you go. A bit confusing but honestly amazing and makes the most sense. 2) Great customer support. I thought I’d need to pay for their premium support but haven’t seen a need yet. Their people are amazing and easy to reach out to. 3) setting up staging sites is so easy. I have multiple ones too for different things. It’s great. 4) Great integration with GitHub as well. Cons It’s complicated to set up. Email doesn’t come with it, either does a domain. This wasn’t a problem for me but I can see other users having this issue. Reason for choosing Cloudways It’s just better, I’ve used the other hosting services. Cloudways is far far beyond these Review Source MP Marc P. Manager of Operations Cosmetics Used the software for: 6-12 months ### "Managed Webhosting for a good price with a very accessible server team. " May 29, 2023 5.0 I was able to run 2 E-commerce applications on one server with excellent performance. I like how they integrate Email and Cloudways Enterprise CDN into your server solution. Pros I do appreciate the customer service via chat. Usually, they respond in less than 5 min and are able to fix issues, that cause downtime on the website. Cons some of the administrative options like file and folder permissions can only be accessed through Customer Service. It be nice to be able to get that done by the user. Alternatives considered [Network Solutions Website Builder](https://www.capterra.com/p/234398/Network-Solutions-Website-Builder/)[GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Reason for choosing Cloudways you have a dedicated Server VM with good service. Switched from [Mac Remote Desktops](https://www.capterra.com/p/10008776/Mac-Remote-Desktops/) nothing like having an expert that can quickly help you with Server and application issues. Review Source FO Felipe O. CMO Marketing and Advertising Used the software for: Less than 6 months ### "Unjustified Charges for AutoScale Plan - Request for Refund (Invoice #4112485)" November 17, 2023 1.0 Pros It was easy to migrate and setup the hosting Cons I am writing to express my deep dissatisfaction and concern regarding the charges incurred on my account for the AutoScale plan, despite not utilizing any resources during the specified billing period. My account is associated with the invoice number #4112485, and upon reviewing my billing statement, I was dismayed to discover that I have been consistently billed for the AutoScale plan, even though my website has not been utilizing any resources that warrant such charges. It is disconcerting that the process for unsubscribing or modifying the subscription plan is not clear, and this lack of transparency has resulted in unwarranted financial implications for me. As a customer, I expect to have a clear and straightforward method for managing my subscription and ensuring that I am only charged for the services I actively use. I kindly request that you investigate this matter promptly and provide a thorough explanation as to why I have been charged for the AutoScale plan despite the absence of resource utilization on my end. Additionally, I am seeking an immediate refund for the charges incurred erroneously. I value the services provided by Cloudways and have appreciated the convenience it has brought to my hosting needs. However, this billing discrepancy has eroded my confidence in the service, and I trust that you will address this matter promptly and with the utmost urgency. Please acknowledge the receipt of this complaint at your earliest convenience and provide a timeline for resolution. I believe in a swift and amicable resolution to this matter and look forward to your prompt response. Review Source Rune E. Marketer Marketing and Advertising Used the software for: 2+ years ### "One of the BEST hosts" May 12, 2020 5.0 I have used them for over 3-4 years or so now. They have an excellent hosting service which delivers a ton of value. I have been pleased with their service, so I am recommending them to anyone who is not afraid to do a little setup on their own. Which, I might add, is easy-peasy if you like a bit of tech. Pros I like the fact that I can pay little... And get MUCHO! They charge very little for the specifications they give. Better than WP-Engine, and at a lower price. I spend a few months browsing hosting companies before I landed on them. They have been good to me most of the time. Nobody is perfect, but the tech is. And support is mostly great as well. Cons In the beginning, support was swift, like a push of a button... Nowadays, they have a a little more to do. This results in waiting for the users. When you are new to the platform, you may need more support. I don't use it much now, but I did chat a bit back and forth with them on several occasion. Now, you can expect to wait a bit before an agent is ready to talk, and while you do, you can expect to wait a bit after you have typed what you needed to in the chat. Not really fond of waiting in general. Review Source Joao M. Marketing Marketing and Advertising Used the software for: 2+ years ### "Outstanding Service" August 17, 2018 5.0 I would definitely recommend CloudWays to anyone that's looking for a place where to host their websites. It's way better and easier to use than any other server/cloud/hosting company. Pros I've been using CloudWays for a long time now, basically since they started and never had any issues so far. They always have good deals for new users, and prices have always been really good for the service they provide. You can pay as you go, which means that you only pay for what you use. They definitely make the life of a developer way easier, making it easy for anyone (even if you don't have experience) to install any CMS and/or PHP based system. Ohhh and let's not forget.. their customer service is a 10/10. Cons So far I have not found anything bad about CloudWays, specially now that they just updated their website making it faster and even easier to use. If you're used to do everything through cPanel, get ready to learn how to manage your servers/websites differently (It will only take few minutes if you consider yourself a fast learner). Review Source SD Sooraj D. CEO Retail Used the software for: 2+ years ### "Good UI and support; but lacks key features" September 15, 2022 3.0 Definitely a better option for those who are looking to move from fully managed shared servers. Great 24/7 support team to assist across the way. Pros Easy to use interface, and pretty responsive support team (almost all the time). Definitely a great option for those who aren't well versed with server management. Some notable features that were rolled out on Cloudways include Redis Object Cache Pro, Cloudflare Enterprise Add-on and Safe Updates. Cons The stack on Cloudways is a bit dated and does not deliver the kind of real-world results one would expect from an application in 2022 - particularly considering the premium you pay for resources. The Cloudflare Enterprise add-on sounds exciting, the reality is you only get limited configuration options and routing. While Cloudways claims that the agreement with Cloudflare provides access to all 270+ data centres and premium routing, the reality is far from it. None of the Middle East PoPs are available to customers who use the the Cloudflare add-on via Cloudways - and that eventually translates to 1.5s+ TTFB in most regions (except NA and EU). Review Source Romaric S. web designer Computer Software Used the software for: 6-12 months ### "Cloudways" December 21, 2022 4.0 It's a nice alternative for managing personal servers. I tried this out for a few months and even though I had to switch to a better alternative (for some reason), Cloudways works perfectly. Pros Some of the impeccable features that set Cloudways apart from the crowd are the pay-as-you-go and no-lock-in business model. It's a nice pricing model as it doesn't oblige the customer to any long-term commitment.Cloudways is super fast too and outperforms in terms of security and resources. even with the shared VPS options, it runs pretty fast Cons First and foremost, Cloudways only offers 3 day free trial for new customers- sincerely, how well will test its services in just 3 days?Additionally, the pricing tiers for VPS hosting are pretty high too (especially as I get the same quality of service with the digital ocean).The live support service is not friendly, they take longer time to respond and they always seem to be too busy and this gives me the impression that other clients are more valued than others. Review Source Shan S. Founder Computer Software Used the software for: 1-2 years ### "Incredible Cloud Managed Hosting" April 1, 2022 5.0 Pros Cloudways is a managed hosting provider for WordPress and other applications. From the get-go, I can easily choose a server, select a WordPress installation package, and get started. It's so quick and easy because they take care of the server management, so I can focus on running my business. I have used cloudways for a few of my websites and it is the best way to manage your web applications. The cost is affordable and it is a great place to start if you are managing your websites yourself. Highly Recommended, especially for those whose websites are based on WordPress CMS. Cons They can focus on improving the dashboard speed. Review Source PC Pedro C. Marketing manager Marketing and Advertising Used the software for: 6-12 months ### "Cloud hosting for beginners and experts" August 11, 2021 4.0 it has been good, there are some features and ux improvements i wish It had, but overall I think it's worth it, my websites load fast and that's the most important thing Pros I like how you can be in control of all aspects of the server and the applications you run on it Cons The UX isn't as intuitive as it looks, and there are many similar options when you are setting up which makes it hard to choose a package Alternatives considered [Hostinger](https://www.capterra.com/p/218357/Hostinger/) Reason for choosing Cloudways Hostinger is very cheap, so cheap that it makes me doubt it's quality, but I did also pick up a server there just to have email hosting since cloudways doesn't have this feature for some reason Switched from [SiteGround](https://www.capterra.com/p/228543/SiteGround/) I came from siteground which I actually liked alot but it got very expensive and they were Doinf some changes which lead to alot of performance issues, I wanted to try something new and save money at the same time, after some research and the free trial, I decided to give it a go and have been very Content, but I wish there was a wordpress plugin to migrate easier Review Source Michael H. Co-Founder | Creative Director Marketing and Advertising Used the software for: 2+ years ### "Great up and coming hosting provider for DigitalOcean and more" August 16, 2018 5.0 Whenever I have an issue, one of the Cloudways engineers is ready to help me out pretty quickly. Creating and cloning staging apps for our clients apps is super easy with GitHub integration and pull/push/merge options. Pros \- Support staff (live chat and email) are quick, extremely helpful, and actually quite knowledgeable - The admin panel makes it easy to move/stage/clone apps, and scale your servers on the fly - A number of one-click installs available (WordPress, Laravel, etc.) - Great pricing (small margins above base DigitalOcean pricing) Cons No reseller/agency options available. Creating external access accounts is a bit limited (can't allow a guest user to only access a single app DB, etc.) Review Source AF Ariel F. professional developer Computer Software Used the software for: Less than 6 months ### "Very bad experience with customer support" June 27, 2021 4.0 Hurrible Pros Cloudways have a pretty solid managed wp solution. It could almost count as very good if not for the very poor customer service experience. Cons The customer experiences me and my co-worker got from support from a guy named \[SENSITIVE CONTENT HIDDEN\], was simply horrible. His attitude was very arrogant and impatient. He wrote us off with a "It's a dns propagation problem, wait a few hours and it should be ok" excuse, even though we tried to tell him couple of times, to no avail, that the dns was'nt tampered with for a long time. When I did an nslookup from my computer it resloved without a problem. When I asked Mr \[SENSITIVE CONTENT HIDDEN\] to please do an nslookup on his side, he repeated his annyoing reply: "I can understand it is showing in NS lookup but still the concern is domain isn't propagated Worldwide so please check your site after a few hours your concern hopefully resolved." "Please don't worry, just wait, as I have stated many times above your site will be up again once DNS propagated Worldwide" The bad part in all of this story is that we were trying to resolve a crash on an ecommerce website of one of our clients. We chose cloudways for their reputation, and left hanging without any help or permissions to do the things needed to try and fix this. This is absolutly unacceptable and a hurrible customer service, one of the worst that I ever got online. Would not reccomend cloudways to anyone. Not if you value your uptime. Reason for choosing Cloudways Will not ever again. Review Source Abel B. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Very simple to use" February 6, 2021 4.0 It's not bad. I'm still with them. The value is just too much of an offer to pass up without considering. Pros For as long as I can remember, its not been easy to deploy cloud software without having deep knowledge about cloud computing and administration skills. Cloudways takes all those hassles and bundles it into a single web hosing company that provides hosting services from some of the best names in the business. Google, Amazon AWS, Vultr, Linode, and Digital Ocean. I personally use Vultr and its very easy to use and provides great value for the money. Recommended. Cons With companies like this, there are a lot of issues. Unlike cpanel/shared hosting where I was coming from I never had to pay for custom emails or backups, they always took care of DNS for me too and I didn't have to pay. On Cloudways you have to pay for all of these, even for offsite backups. However cheap, you still have to pay. Review Source Nathan R. CEO Used the software for: 1-2 years ### "My secret weapon - there is simply nothing better at the moment" January 20, 2018 5.0 Cloudways is the best, simply the best at the best price. Pros I have paid hundreds and thousand of dollars for servers for my websites that don't come near the speed and quality I get with coulways. And the price is something to consider heavily. You can select a very cheap server and have your "applications" up and running in literaly less than 5 minutes. You can transfers your wordpress websites (or blogs) in a matter of minutes with a free plugin that they provide. Their support is way over than awesome. I have asked so many questions, I have requested so many things and all I get from them is a very nice reply and a a fast response. your websites will be FASTER!!!! 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