Acuity Scheduling

Acuity Scheduling

5 / 5 889 reviews


Average Ratings

889 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native

Vendor Details

  • Acuity Scheduling
  • www.acuityscheduling.com
  • Founded 2007
  • United States

About Acuity Scheduling

Its like a personal assistant for your schedule--only better. With Acuity Scheduling, booking appointments with your clients & customers doesnt have to be a neverending time suck anymore. (Hallelujah!) Let your clients view your real-time availability, select the date and time that works best for them, pay in advance via Stripe, Paypal or Authorize.net, and even cancel or reschedule all on their own--without you having to drive yourself crazy.


Acuity Scheduling Features

Vendor has not completed this information.


Acuity Scheduling Reviews Recently Reviewed!


I´m a new user, but so far I really love how it works.

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It´s easy to use, it accepts payments so I don´t need to deal with it, it can be embed into my website easily, I love that you can create the forms and follow up emails.

Cons: So far, I haven´t encountered anything I dislike. I do need to figure out how to charge in different currencies though, not sure if it´s possible.

Acuity has made scheduling very easy for clients as a small business.

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: How easy it is for clients to book appointments! How it can connect with other apps such as FreshBooks! It's user friendly and has a variety of functions. The interface looks great also! I appreciate that there is a free version that works.

Cons: The only con is that the fees associated are a bit pricey for a new small business at the moment, but something I really want to make work in the future.

Capterra-loader

Good Platform

May 13, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The cost benefit of this platform is great, especially if you have small businesses. you will find all the tools we need at a good cost

Cons: The truth is that I have nothing against it, but customer service is a little slow, they have to communicate only through email, so it is not a very fast process. but they solve everything.

Capterra-loader

Simple, Efficient and Helpful

May 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This made it so easy to have my costumers book their service. I love that I can offer different service options for them to select and schedule. Automates so much of my business, so I can focus on what I need to!

Cons: I haven't had any issues to date. It syncs well with my personal calander, easy to adjust availability and services and automates reminders. I still need to figure out adding payments in.

Overall: Autmating my business, so clients can schedule their service. I was able to pick up new business because I could advertise with my link. Super easy!

After trying multiple scheduling apps, Acuity takes the cake.

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reminders and the ability to customize it and make it my own. Another great feature is the intake form. This feature helped me to get my consultations down under 15 mins because I get a lot of information before I speak with my potential clients.

Cons: I'm not thrilled about the cost since I'm just getting started, but Acuity will pay for itself by freeing up my time to service more clients.

Overall: I get some of my time back. That is more valuable than anything!

Clutch tool for bookings and follow ups

May 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Automates the h--- out of my client communications with regards to booking. It also links into my CRM well (and is a bit of its own CRM). Very easy to have customers pay in app via Swipe, as well as scheduling in app is smooth.

Cons: There is a bit of a learning curve to the tool, which I believe they're aware of hence the constant "hey we're here to help" banner atop every page once you're logged in. Wish the embeds were more customizable still. At times, the updates will change your settings so you really need to check the back end monthly to make sure it's still doing what you want it to do (this is something anyone serious about their business is likely doing anyways).

Overall: Peace of mind. Clients LOVE it, and therefore, so do I. :)

Capterra-loader

Great tool for online reservations

May 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Integrates with other calendars like Google, outlook, and others, the trial period is available for the risk-free experiment

Cons: Setup can be made easier, online payment acceptance can be improved to make this product perfect one.

Capterra-loader

Great scheduling software!

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use this software at the med spa I work at which is great for managing all employee schedules as well as our multiple locations.

Cons: There's not really much that I don't like. Like any new program, you need to play with it a bit to really understand all the intricacies.

Capterra-loader

Manage your online calendar

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It is a great application to manage and manage all your appointments via online, it allows you to create your calendar and synchronize it with your colleagues or with your clients in an easy way.

Cons: It does not have any defect, it is one of the best tools of its kind besides being very easy and working quickly

Capterra-loader

Love this software, helped my small corp. to look big!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. My clients love the confirmation emails and ability to reschedule their appointments. Love that it integrates with my google calendar on my phone. Clients can now schedule appointments and see my hourly rate as well, by type of appointment. It relieves me of having to call to reschedule client appointments.

Cons: Wish I had found this years ago! Price is to low for the range of services I receive. Need to get the word out to more business.

Overall: Saves time, makes my company look more professional. Clients love it! Provides a lot of services for a affordable cost. Easy to use. Great documentation.

Excellent scheduling software with one caveat

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, flexibility, and the ability to really turn it anything you want it to be. I also like the website integration.

Cons: The one caveat is that I could not restrict specific items to specific times. I don't really think any scheduling software has solved this issue so it is isn't a ding really.

Very happy with this product, allows us to focus on the work and not on the scheduling.

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customers able to make there own schedule
We can keep track of what has been done with the in app notes

Cons: The iPhone app needs some work it
When inter-grading it with quick books it creates a new client. Would like to see it add onto the
existing client.

Overall: Peace at mind when it comes to scheduling. Allowing Clients to chose when they are available on there own term s

If you're tech savvy this is a great solution.

May 09, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's customizable and you can kick from a completed survey to another page, or have someone click a button to a new page, with a little bit of custom code. It's everything anyone would need from a scheduling software even in a more complex funnel environment.

Cons: I'm not a huge fan of the layout and design of the user interface. It's not intuitive at all. Still, it's everything you'd want and need as long as you're tech-savvy enough to use it.

A very robust calendar software

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very feature rich, simple enough to keep client and staff confusion to a minimum, and is very complete without being confusing.

Cons: No suggestions for improvement at this time, the developers have done a fantastic job in this user's opinion.

Used as my go-to scheduling for almost 3 years

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It was very easy to use and set up. Loved the capabilities and how easy it was for my clients to schedule appointments with me.

Cons: I needed additional features that unfortunately at the time were not available. I then found an alternative because of that, but for a beginner, this is a great program to use.

Very helpful product

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's like an extra pair of hands, helps take some of then load of your job duties. Easy set up and very functional.

Cons: Wish the free version offered option to payment on the site. Can offer more features for more customization.

Schedule all your appointments

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a very easy to use tool, it allows you to schedule all your appointments and send notices to you and your clients, it allows you to save a lot of time and to organize yourself better, you can also try everything with the free version

Cons: So far I have not found any problem, it is very easy to use, besides that they offer a great customer service and allows you to better organize your time with your clients.

I like its simplicity

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is very easy to use, Acuity Scheduling facilitates the scheduling of my appointment with my clients, has been very useful and has made my company grow.

Cons: It is usually difficult at the beginning of use but after learning well, it becomes extremely simple

Activity Schedule is very useful and easy!

May 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how my clients simply click on a link and book their appointments. I also like how they email me when I have an appointment

Cons: My only problem would be the price. For small business starting out the price is pretty steep, if you don't have much clientele yet.

Wasn¿t for me

May 06, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I know a lot of people love Acuity but it wasn¿t for me. I couldn¿t even tell you what I loved the most because it was so difficult to use and wasn¿t intuitive for me.

Cons: It wasn¿t intuitive for my way of thinking. You have to set up all the forms and questions first outside of setting up the meeting, which was weird because I¿d have to exit out and create, and go back in. I¿d like to be able to create new questions inside the meeting type setup. Also, it was pricey compared to other software.

Super easy to use, can keep all of my client files in one place and they love the reminders.

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like the user friendly aspects for my clients as well as the ability to bundle appointments so I don't have awkward gaps throughout the day.

Cons: I would love if it had a soap note capability so that all of my information could be streamlined in one place.

An Incredibly Easy to Use Scheduling Service

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Very quick implementation of a scheduler that we could slap onto our landing pages - Beautiful interface within the forms ensures our landing page forms give off a professional feel - The pretend-I'm-busy feature is very neat (the feature that blocks out certain times for you, even if you're free, to pretend that you're actually a really busy guy) - Very easy to use and set up

Cons: - No integration with our CRM - Our webforms look very similar to anyone else who also uses Acuity Scheduling - Response email templates and the other template emails are really boring looking

Easy to use and customize

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, simple to set up my availability, paid version integrates with my video call software to automatically set up call details for each meeting booked.

Cons: Have to pay for the ability to integrate with my video call software and calendar, but it is worth it for simplicity.

Fantastic software!

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This app offers everything we need at an inexpensive price! Fast and prompt customer service is a plus!

Cons: Although the website is mobile friendly, I wish they could just make an app for phones so it would be more convenient to access.

Acuity Scheduling is a software that amazes me

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With Acuity Scheduling, I am able to Schedule times to meet with my clients and have it all set up and organized for me with no trouble of missing my meetings or anything!

Cons: I feel as if Acuity Scheduling could have just a few more features that we would be able to use! I think if they made it over all a little better dashboard set up people would like it more.

Overall: being able to schedule times to meet with my clients!

Positive

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that i can incorporate my calenders for accurate scheduling of my clients. I love the option of choosing through different packages that suit my needs, and the ease of having clients book bia online instead of constant text hassling.

Cons: i dislike least the basic feature not having the option to take payments. I also dislike that i cant send pregenerated emails to my clients as a reminder. I wish we could add a different customizable template to scheduler so it could properly represent my brand.

Great program for booking.

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: when I was trying to decide which program to go with I sent a few friends/clients a couple different ways to book and asked for their feedback. This was by far the one they liked the best for the simplicity of booking on their end. I like the features provided.

Cons: Because there are so many features and editing of calendars, it is a bit overwhelming at first. Now that I have been playing around with it more I am getting the hang of everything.

Overall: It easily lets my clients book with me.

Great software. Pretty easy to use, but customer service could be improved

May 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: The price is something you can't beat! I can run my small yoga studio without breaking the bank. Plus, I get the same functionality as the bigger named software like Mindbody.

Cons: The customer service is e-mail only. The first time I contacted them I waited a day without hearing anything back. When I emailed them again and every time since, however, I got a response in a few hours and they were able to help on the things that were theirs to fix. Also, able to point me in the direction of someone who could help when it wasn't their problem.

I can automate my online reservations, cancellations, customer reminders and payments

May 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows you to synchronize your preference calendar, such as Google, Outlook. In addition, I can customize reservation confirmations, reminders, and keep up with the correspondence of my clients to communicate instantly by text message or email.

Cons: Honestly so far I have no complaints about the operation of the platform is extremely easy to use and facilitates the organization of my schedules, schedule and personal and professional reservations

Overall: So far it has worked very well with my clients and I can update my personal and professional agenda

Great customer service

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lots of options and ways to customize to your business needs. Great customer service, user interface, trial period options.

Cons: Not quite as specific as MindBody for studio management. For a complicated business model (room rental, class scheduling, appointment scheduling, etc) it is a bit daunting.

Overall: Streamlining my rental categories into one program.

Best scheduling software I've used.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love all the different ways you can fine-tune your scheduling, from offering different availability for different appointments to different hours week to week. The ability to also gather additional info, files, and even payment during the scheduling process is invaluable.

Cons: I honestly can't think of anything I don't like about this software! This isn't really a "con" but if forced to choose, I'd say it does way more than I'm not even taking advantage of.

It has been great! I love how easy it is to navigate the system (set availability, block time, pay

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how easy it was for me to create my availability. I didn't take me long to figure out the system compared to other systems I've used.I love how you can select specific days and times to block .

Cons: I do not like the fact that if I block off specific dates and times, that I cannot go back in and edit the time if I made a mistake. Instead I have to delete the entire block and re-enter it. I wish that the free trial allowed you to double book and sync to your google calendar.

Acuity has made my scheduling of massage appointments and classes easier. I find it is easy to use

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the texting reminder feature and I like the ability to schedule classes. I also enjoy that you can integrate your Google calendar.

Cons: Set up is initially tedious but once it's up and running it really makes your life much easier.

One of the best resources available for small business owners!

Apr 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like the feature that allows you to automatically sync calendars between time zones. Their website is also very user friendly for clients when they are trying to schedule appointments.

Cons: It does not have an integrated payment feature and it requires me to still have additional systems in place to collect payments electronically.

This app is a great way to keep up with my appointments and all of my customers love the easy acces.

Apr 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Has a lot of options and is very easy to use! My customers love setting there appointments using this app and it helps me keep track of all of my appointments!

Cons: The fact that you have to pay in order for your customers to be able to pay when setting their appointments.

AMAZING

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clients like being in control of their appointment an my show rate has been stellar. Very Clean and easy to use! Has been helping my busy work day tremendously.

Cons: Cannot connect to the software my job uses so i have to spend a bit extra time boooking these on my calendar within the software we use.

Integrated appoint scheduling that works every time

Apr 27, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Acuity Scheduling integrates with Wordpress and Quickbooks. Something that is very helpful. I also like that clients can see my availability and schedule on their own.

Cons: The software is powerful so there can be a bit of a learning curve especially if you plan to integrate it with other apps

Insights on Acuity Scheduling

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a very helpful software for us in the planning team because we can able to schedule the tasks and milestones accurately.

Cons: It is a bit pricey but it is all worth it

Great company culture, easy, fast but without one major feature!

Apr 27, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the simplest, most cost effective software on the market. As a studio manager and ex-employee of a major studio software brand, I have had my fair share of software experiences. Acuity offers a very reasonably priced software, with website integration, an app, easy to use functions and cool front-end.

Cons: No 24/7 support. I would pay more if you had a chat or a phone line! I like to speak on the phone with people and there is nothing like this.

PLEASE PLEASE PLEASE add the ability for packages to pay for different values of class. At the moment I have to manually monitor and adjust peoples passes. It just doesn't function as a pass for classes that are different prices. I've spoken to your team and they said they'll put it forward, but no promises. PLEASE JUST INCLUDE IT. As much as unlimited use of passes is great for the client, it's absolutely crippling for a yoga business.

One more thing, Add a "select all" feature to deleting classes. If you make a mistake you are painstakingly selecting the little tick boxes of 52 classes... no one has time for this.

Overall: Ease of use, easy integration and loading times are minimal. Great back-end. I would like to see a next level of software with more features because this is the future for studio owners if you add a few more things.

This software is very holistic and ideal for booking appointments!

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I was recommended this website by another colleague and I am very happy to have discovered it!

Pros: I like the organization of the website, and how easy it is for clients to access, and use the options available. It makes my job a lot easier by having them manually book their own appointments, rather than I negotiating times available for their services. It saves me a hassle!

Cons: I dislike the payment settings. I wish there was an option for clients to pay via e-transfer, or another platform where I don't have to pay extra monthly fees to other companies.

Acuity makes it easy for my students to schedule and cancel their lessons online.

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's so easy to use and it saves me from having to contact each person to figure out their availability.

Cons: It's a little difficult to set it up just using my phone. When I'm at home though with my desktop computer it's pretty easy.

Good & simple tool for Appointment Scheduling

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's quite easy to setup, easy to use and can be integrated with online meeting apps such as GoToMeeting, Join.me, & Zoom. It also helps setup group events. The scheduler can be embedded into your website. It readily syncs with calendar tools, invoicing & bulk emailing apps. The tool enables us to accept payments following scheduling through the popular payment gateways, helps offer discounts through coupons/vouchers & more. Reporting of appointments, no-shows & performance of each user helps the manager to get on to top of things.

Cons: It doesn't offer direct integrations with most third-party apps and so one will have to resort to Zapier for that. They should offer a bit more customisation for repetitive appointment scheduling and for scheduling multiple slots randomly or on consecutive working days. The view of the slots available weekly, monthly should be enriched a bit. Customer Support responds with delay.

Acuity Scheduling Review

Apr 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is great to have the ability to do group scheduling for workshops. The customization is helpful to remember important tasks needed to be accomplished. Also very easy to use!

Cons: There are so many features with this software that not all is used and I don't feel like we are getting our money out of it without using all of the features and it is a bit pricey.

Capterra-loader

I've used a couple of different scheduling programs and Acuity Scheduling is the most user friendly.

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's ease of use... as I've said before I have used a couple of other online scheduling programs, but this one is the easiest to update and use.

Cons: Nothing so far has flagged up, so it's too soon to say whether or not there is something that I like least about the software.

Acuity is very fitting for a hairdresser.

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Acuity offers everything I need and more. The app makes it convenient and I like how payments and deposits can be made when scheduling.

Cons: It is difficult to import contacts for someone who isn't technically savvy. Otherwise it is a great option for online scheduling.

Do you think you can not synchronize all your diaries? You're wrong, yes you can!

Apr 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I work in a transnational company and sometimes coordinating agendas between all of them is complicated. We have a program for this, but it does not give us all the options offered by Acuity Scheduling, for example, personalized emails to coordinate each appointment.

Cons: Sometimes it's hard to find any configuration, but there are many tutorials that guide you. It really is very simple.

Overall: Balance between price and benefit. You can organize several agendas, which allows you to optimize the time of the team and yours. My husband and I share the application, in this way we know how busy we are both.

Capterra-loader

Pulverizes the competition, a delight to use (gasp)!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have been on Acuity's free trial for under 48 hours and it has utterly demolished the competition. I can say this after only 48 hours because I came in with a long, long shopping list that said competition had persistently failed to fulfill (2-way calendar sync, Google Analytics, handy embeds, ultra-rich, ultra-flexible, yet ultra-user-friendly scheduling options including recurring, and the list goes on). And price! I'm a very small one-man tutoring shop, and $15/month gets me everything I need. I swear, I've been hard-sold so many utterly pathetic or wildly inappropriate products like this, had salespeople tell me it was rational to spend 25% of my revenue on their garbage product, and with Acuity it's like, why would they need to hard-sell you when the product is its own calling card in every respect?

Cons: I keep waiting for the deal-breaking glitch I've been trained to expect, but it keeps failing to turn up.

Great!

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to pretty much run my entire business from this sight. Online booking, gift certificate selling and payment.

Cons: Sometimes their app does not work as well as their website. It is difficult to try to sell gift certificates unless I just go online.

Overall: More clients!

This platform offers a lot and cost a little!

Apr 23, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This software intergrates with almost everything and is very inexpensive. They can be seemlessly added to your website and send email verification

Cons: This software doesnt have the ability to easily add multiple locations. You have to use a work around. I also dont like the general look of the software and I dknt find it to be very user friendly

Overall: The ability to offer online booking

Why did I wait so long to switch!

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Lots of customization, love the close the gaps feature! Fast and convenient customer service. A large help section that covers most topics. The company has been most helpful in walking me through the tough to figure out parts. Oh! Did I mention credit card holds to reserve appointments???...game changer!

Amazing. I love everything about this product.

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that he scheduler embeds into my website instead of taking my clients to an entirely different website. I love that I can customize my emails and have a user friendly front end system.

Cons: That i can't send you haven't been in in a while emails to my clients. I also wish that i could customize the add-on instructions when booking. I also wish that I could separate packages and gift certificates into two separate pages. Also, a better text notification system when a client books. I'd like to see so and so booked a 60 min Massage with you at date&time.

Love this online calendar

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that I can have multiple users. We use this for a busy healthcare practice. The ease of having clients schedule their appointments is very appealing.

Cons: I wish there was a way to have emails go to each respective user. Right now as the admin, they all come to me which is slightly annoying.

Capterra-loader

Easy to use !!

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Super simple to customize my schedule according to availability and I love that it automatically sends reminder e-mails.

Cons: Does not have phone support, although I haven't needed help yet and there seems to be a ton of useful tutorials.

I've been using acuityscheduling.com to manage my spa business appointments schedule for 8 years.

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Functionality. The service is quite good for managing my multiple therapists schedules easily. I rarely have scheduling mistakes or conflicts. And, it's easy for customers to create their own appointments, reschedule, and cancel easily.

Cons: The one issue that continues to be problematic is getting customers to select the correct appointment type ... especially Special new customer deals and online coupons.

Capterra-loader

Makes life so much easier!

Apr 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can create special times and links to send to someone for them to schedule time with me. My clients are then able to schedule an appointment with me and pay for it ahead of time so there is never any added fuss with invoicing. I can set up multiple scheduling forms, one for a free consult, which is always housed on my website, and others for paid consultations with their own time frames, costs, and forms for the client to fill out. Another great feature is connecting to my Google calendar, so as long as I schedule my appointments on the correct calendar, those times are automatically blocked out on the acuity scheduling calendar. I've also connected the scheduling form to my email service, adding them to a specific list when they schedule an appointment. This software has saved me so much time and hassle!

Cons: I cannot really think of anything I like least about Acuity. I guess I wish it was a bit cheaper since I don't use it on a daily basis, but still I am ok with the price point because the software really saves me a lot of time and is easy to use.

Overall: time saver, convenience

Capterra-loader

No more going back and forth on dates and times

Apr 22, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are a lot of calendar scheduling tools out there, but Acuity has so many features and is pretty straightforward to use. I like that I'm able to have private links I can send for specific offerings that I don't want to be published on my bookings page, and the interface/dashboard makes finding information or changing information quick and painless.

Cons: I wish their Android app had more options, like creating new types of appointments, editing appointments, etc.

Overall: Acuity is like a personal assistant that can take appointments without me telling it to.

Capterra-loader

It was recommended to me by a friend I was previously using another platform Acuity is excellent

Apr 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It talks to my CRM and booking system and I am able to send appointment time to clients calendars it is super easy to use and user friendly

Cons: I love everything about it - it is user friendly and talks to my systems - my staff and clients love it too

Scheduling with Ease

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was so easy to set up my calendar for radio show interviewees. They included step by step instructions that were simple to follow and kept me on task so that I didn't forget what I needed to do. I especially love how I am able to sync with my Google Calendar so I don't double book myself. I love being able to set up payment so that booking isn't completed until after payment has been received. Acuity takes the guesswork and legwork of booking clients for my radio show. So far I am enjoying it!

Cons: I can honestly say at this time I can't think of anything I do not like about Acuity. So far it has worked great with my booking clients for my radio show.

Overall: Syncing with Google Calendar. Setting up payment before clients book interviews. Creating forms for clients to complete without the need to use another software.

The only scheduling app that doesn't make you pay for everything lol. Great experience! Thumbs up!

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to change or update your information when need be. I don't think there's another app that doesn't charge for everything.

Cons: I haven't come across any cons. I don't want to have to come across any. My clients say it's a great app for scheduling.

Capterra-loader

The most functional and feature-packed calendar software

Apr 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The developers seem to know what's happening in your world before any other calendar software seems to. I've tried a lot of them to find the perfect combo, and Acuity (even though I have a lifetime subscription to Book Like a Boss) has been my staple for 3+ years or maybe even more. The best thing about Acuity is its flexibility to adapt to your business, rather than forcing you to change your processes to suit it. If you want a subscription business that offers a certain amount of calls to your community each month, you can do that. If you wanted a storefront where people can buy and book as they please, you can do that. And all the little extra thoughts on the calendar, like blocking off time, and keeping only the right amount of appointments available, and adjusting your calendar availability quickly and easily. It's just so well thought out.

Cons: I would like to see their designs brought into the future a bit more. I find the storefront a bit dated and as such have always avoided using it even though it would have saved me a lot of time. I also find some of their extra-fancy features have unwanted side effects at times. For example, there is a genius new feature where Acuity will only let people book appointments next to each other, so you don't have big gaps in the day. However, for someone like me that has to have different blocks available for timezones, it confuses Acuity and thinks that things I want available shouldn't be. So occasionally with features, it's not quite as smart as you want it to be.

Very simple and easy to use. Stress free.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: What I like most about the software is the fact that the simplicity of it is impeccable. It's a buisness owner holy grail !

Cons: I have no complaints about the software. I can truly say it's worth it and every business owner should try it.

Amazing Experience

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love everything about Aquity Scheduling. The payment options for bookings is great. Works great for my clients.

Cons: I struggled setting up an one day event (not group). I found it in the end but maybe there's an easier way to set it up. A more clearer way.

I love acuity scheduling! I'm able to schedule my clients fast and easy.

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: All i have to do is send my clients the link to my site anytime they want to book and they are able to access everything easily. Love how emails are sent out to me and my client when they book an appointment.

Cons: I love everything. I don't have any problems with acuity scheduling. Everything is very organized. It's the best

Acuity makes scheduling multiple people for various types of meetings efficient and effective.

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like the most about this software is the ease of use for both the administrator and the end user. It's super easy to setup and change as needed.

Cons: What I like the least about the software is actually nothing. I haven't run across a situation where I couldn't resolve it with a feature that already exists.

I think Acuity Scheduling is one of the best out there

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love Acuity scheduling because of it's customization features and the user interface. I think this program has helped my clients schedule appointments so much easier and allows me to quickly and easily see what I have scheduled for this week. I really love Acuity and would recommend it to anyone.

Overall: I haven't found any cons about this software yet. As far as I can see this is pretty flawless and a great program for any business owner.

I have just started to work with them and I'm already happy even with a very free version!

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Well they don't force you to buy here is the first thing, plus they work out with you with any support, they don't ignore you and the way they talk to them with an email and on their website, it's just so cool, you can feel that friendly cool interface really I mean it! If you think they won't help for some basic problems, you gotta see the questions I asked them, they literally read my email line by line and responded again as expected professionality. They already got many solutions ready but even you can go custom ways. I built my 4 company website with them and hopefully, in close future, I will upgrade to the highest package that I can mess with CSS and white label, thanks, guys. There is a lot to still say believe me.

Cons: I can't come up and say oh I wish they gave me this CSS for free that feature for free blah blah. Well if they keep my business in the game and help me to make my money, hey I gotta taking care them too! I can't say really cons, of course, there is an unlimited way to upgrade system every day you know, but I believe they do work on it with a fair amount of labor you know. They already have such fair system as I told you unlimited possibilities to upgrade or to do in the software world. It's easy to say hard to do! Gotta respect those dudes!

New user, currently using the free version

Apr 17, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that it is customizable. My availability is not set, so I am able to set my work hours, then delete just the days I am unavailable. I like that I am able to stop clients from scheduling too far in advance, since I use this for my side job and need to get my primary work schedule into the system before scheduling clients.

Cons: I wish the user interface was a little bit cleaner. I also wish that instead of setting availability then deleting the days I am unavailable, I could just select the days I was available. Or if there were a Month view where I could easily choose a bunch of days then set all to closed instead of doing it one-by-one. I also wish there were optional templates for intake forms to get users started rather than working from scratch

Awesome Scheduling Tool

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that Acuity has an app, which means I can schedule appointments from anywhere, or make sure I'm not missing an appointment.

Cons: The only complaint I have so far is that when you're using the app, you can't see all your appointments in the week or month at a glance.

Overall: Using Acuity has allowed me to spend less time going back and forth with clients to schedule calls and more time to do what I do best.

Online scheduling has allowed me the convenience to work without interruptions.

Apr 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the fact that Acuity syncs my calendars. This feature prevents me from overbooking and keeps my schedule accurate. Also very easy to reschedule or cancel client's appointments.

Cons: I would love to be able to add pictures to each specific service type, if possible. But the color feature assigned to eat appointment type works just fine.

I love how easy it is to use Acutity for myself and my clients!

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly - Most important
Amazing features for small business
Easy on the pocket
Love the communication - they make it sound so much and friendly!

Overall: Because i work with clients all over the world, scheduling appointments is so easy, i do not have to run around and figure out the time zones etc - life has become so easy for me and my clients!

Organize easily

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy enough to set schedule, book appointments and great price for what is offered but still looks professional.

Cons: Can not email client intake forms separately. Client need an easy click to fill out proper paperwork but only need it done for new clients, not every time someone books.

A magnificent Scheduling tool that makes managing your calendar a breeze.

Apr 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Acuity works dynamically with your existing personal and/or business calendaring tool (i.e. Google Calendar) to show availability and helps you and your staff focus on selling and service. Acuity does not charge per user. Additionally, you are able to send both email and text reminders to your staff and clients.

Cons: Although this is probably the BEST scheduling tool out there, it does require a lot of customization based on your specific business needs. For example, I am a tutor and I had to add additional fields to account for the information that I needed. Additionally, I found myself entering data in both acuity and BaseCRM. So it is not a one-stop-shop solution.

Makes Life Easier

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Really easy to use, sleek interface, and integrates well. It's made scheduling easier to update and modify than other software.

Cons: It's really more than I need as I don't have a ton of appointments and I could likely accomplish the same basic things with other software.

Capterra-loader

I tried 2 other scheduling services before deciding on Acuity, it's the best one I have found.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has many features, easy to set up, clean and simple look, also is very easy to adjust and change your availability

Cons: I have actually been pretty impressed. There is nothing I have found that I have had an issue with.

Overall: it's just easy to use and has all the features I would like to have. Also a bonus is that payment can be processed in AUD.

The free subscription is very good, but the limitations are definitely making me consider upgrading

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user interface and ease of use . I like that I can set my schedule and block off times. I love that I can use this easily with my square space and google accounts.

Cons: the limitations of the free subscription, but that is to be expected. I am having some trouble navigating in the free version.

Overall: Ease of scheduling from my website without receiving phone calls from customers

Capterra-loader

I've used Acuity scheduling for my photography business and it's so easy to use, with great function

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that I can create different types of appointments, add in the values and time limits and create links on my FB and website for my clients to do online bookings.

Cons: I can't say that I've found anything particular that I don't like about the software as it's met all my needs thus far.

Overall: Ease of scheduling appointments.

Must Have

Apr 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love this product because it's easy to use. I'm not very tech savvy. I love the ease of adding new services and all my clients love it!

Cons: I wish the free trial lasted longer in my opinion maybe like 60 days because it took me about 1 week to get used to the system. I'm not into computers or systems at all so my adjustment time is probably a lot slower than the average person

Acuity Scheduling is a life saver! I can now manage all my scheduling requirements is one place.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Acuity is very user friendly. I really enjoy its intuitive tools and interface that make it quick and easy for me to set up and manage my scheduling. It also provides great personalisation tools that I use to customise my sceduling page to fit in with my business.

Cons: Although you can embed the scheduler on other websites, it would be nice to see an embedding feature for the Godaddy website builder in the future.

Acuity made it simple for me to create multiple schedules for my services.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the simplicity of Acuity with both its phone app and website. Both are simple to use and don't cause headache with scheduling.

I also like the trial period for you to figure out if Acuity is right for you.

Cons: I believe the only negative that I have is the inability to change payment method with the free version. I believe I should still be able to change payment settings, especially if people can still schedule with me.

Amazing and easy to use!

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: its very simple, easy to use and most looks nice, many sceduling systems on the market can look outdated and old, but this one looks nice and has many options depending on all your needs

Cons: its a little bit pricey for smaller companies if they want many options, though doesnt make a huge difference as there are still many options on the cheaper range

I have only been using acuity for a few weeks and it has made such a big difference to my time!

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that i don't have to spend ti.e going back and forth with clients to find a date and time that works . I also love that my clients can schedule in their own timezone which saves me having to work out time differences for them.

It also really helps me to write out my range of services and get clear with my customers in one place using one easy link for them to see all the choices.

Cons: I havent yet figured out how to link payment to bookings to my paypal account so would need to explore this more.

Overall: Just being able to have the emails sent to me when someone books in is great. I can schedule it on my calendar immeditely with minimal effort to book clients

Capterra-loader

Absolutely NOT

Apr 09, 2018
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: There was literally nothing I liked about this software. It seemed like it was always logging me out, things were wrong or took forever to get done.

Cons: When we were using this at The WorX, there was issue after issue, problem after problem. I dreaded everything I had to update this or sign into it because I knew it was going to take forever and cause me a headache. We switched to MindBody and I was so much happier.

Excellent, allows self programming of the client, you can synchronize and customize to your interest

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the most is that it offers unlimited services and appointments, guarantees the reminder by means of emails and text messages, as well as synchronization with email and with tools such as Office 365 and Google Calendar, which is very useful for Time to see and quickly manage appointments.

Cons: I like the least is that it seems that human contact is lost a bit, the interaction that exists for example when making a call and receiving a warm response, however, is very useful and allows the client independence and responsibility in the process .

Overall: The benefits are multiple, all appointments are kept synchronized between my phone and the online calendar, so it will never happen that between customers coincide or that someone loses their appointment, the pace or lose a reservation. I love that customers can quickly see their availability in real time and book their own appointments and even pay online, reschedule with one click and eliminate 100% of heavy work.

I am happy with the efficiency of the software, it does the scheduling and form

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros:
I really like the possibility of doing the scheduling, next to the form and integrates it into the pipedrive and google calendar

Cons:
I have not had negative experiences yet, I hope there is no future, because all the characteristics are important to me

Overall:
With the software I was able to integrate agenda, training and CRM, avoiding rework, I am a specialist and work alone, this automation saves me time in administrative matters, also reducing my costs, I am quite satisfied.

Great app for organizing appointments

Apr 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have looked at many, many different booking/ scheduling softwares and acuity scheduling is the only one i found that can do what i need as well as enjoy its quirks and design.

Pros: It is very refreshing in the way the words certain things The layout is easy to use The tutorial they provide is very helpful and not overwhelming Adding, removing or changing an appointment is easy This app allows you to modify it so you can offer "overnight" bookings You are able to do multiple bookings You are able to do reoccurring bookings Acuity scheduling also links up to your QuickBooks account And so much more!

Cons: The mobile app of this software doesnt offer the same amount of options as the online one. A bit pricey but definitely worth the money if you are going to use it everyday.

Acuity is a robust, flexible scheduling software that makes life easier.

Apr 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Acuity is flexible in setting up different appointment types, attaching calendars, and even limiting the times that are available. It is one of the most affordable scheduling tools particular for the extent of it's functionality.

I have set up Acuity for myself and several clients. We have been able to set up multiple different scenarios for appointment types, attaching specific calendars, and specifying exactly what times are available on each. The integration with Google Calendar works very well.

Acuity is my go to for scheduling tools.

Cons: I do run around in circles in the software sometimes trying to find where certain setups (like scheduling limits) are. Otherwise, it is fairly easy to set up.

Overall: It has simplified my life and my clients' lives when it comes to scheduling appointments. And... it doesn't break the bank when it comes to cost.

Capterra-loader

After much comparison with other programs, we found that Acuity was the most user-friendly!

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very user-friendly and easy to learn. We shopped around for a while and compared between many scheduling programs and found that Acuity had the best reviews and was the most cost-effective. So we took the plunge and are very pleased with the ease of use and the low price.

Cons: Have not used the program enough to really find what we don't like yet. We previously used another program that was extremely expensive and required hours and weeks of training--time which we don't have since we still need to run our company. Acuity was easy to learn, easy to implement, and very cost effective.

Capterra-loader

Simple to use but powerful in features.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Using the free version and provides all the features needed to schedule filming times for non-profit news organisation.

Cons: The interface can be clunky at points but doesn't stop the website being useful for what we use it for.

Much better than our previous scheduling software

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to have joint calendars for multiple team members Simple to customize your availability without going through tons of effort Much better than our previous scheduling software reminder emails sent automatically prior to an appointment Utilization of different time zones

Cons: Would be nice if there was the ability to have contact information stored to be able to book appointments without having to enter their phone number and email address each time.

Acuity is the best scheduling software out there! I use it for scheduling appointments & meetings.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use, customer support, simple implementation, integration with other Software, and affordable pricing.

Cons: No cons come to mind! Even the free version is chocked full of great features. Would highly recommend!

Overall: Everything is delivered as promised!

So far so good!

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Lots of options to customize your page and create the look that you would like. Easy to navigate though the software.

Cons: It can be a bit confusing at first but you get the hang of it really fast. I wish there was a option to send money straight to your bank act I Year of going through a 3rd party.

Great features. Good value.

Apr 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy for customers to book and pay
Make me look busy option is great
Intake form so you know what client wants

Cons: Clients have to enter phone number with country code to get a reminder text. Clients rarely enter the country code.

I reached out to the team, I had a great response. They have great customer service.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's easy to understand. They have great response time if you have any problems. Love the fact the bookings are snc in with my calendar. I know once I become busier that will be needed, its needed now for me.
When people click mt book button on my Instagram it almost mirrors

Cons: If anything login sometimes can be tricky, but thats fine. I wih there were more colors. Like Pinks!

It is EASY! That alone makes this a great product.

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I absolutely love how quickly and easily I can get the links to share. Did I mention EASY? This tool has made launching my Financial Coaching Business a cinch. It also helps me look professional and keeps it so simple for me. I like to just get to done and this tool really helps me not have to worry about how I will get future clients on my calendar and how to manage payment for said services.

Cons: I am still looking for something to not like. I will say that as I setup the different pricing options and packages for my coaching business, I wish there were some sample templates that I could just tweak to customize, as starting point. Maybe I'm missing that option, but I had to build it all myself, which I don't mind it was fun. But since we're talking about improvement, that might be the only thing I could thing of.

Capterra-loader

Brief, Good, Complex

Mar 30, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
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Pros: I love the functionality and how much it helps a business get organized, process paymeents and plan ahead. It has plenty of options that will fulfill most of your business needs. It is certainly a complete utility software that can help a lot in every business that require scheduling and payments.

Cons: Its hard to understand and takes time to make changes. Someone in the business needs to be specialized in keeping up with it. Lots of work

Overall: Great for organizing appointments and payments.

So far so good. Very user friendly!

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to navigate and low cost. I like how simple the set up is and the ability to add to add button to existing website or use direct link.

Cons: That I can't make account adjustments from the mobile app. I tried to update payment and there is not an option.

Capterra-loader

Easier than I'd thought

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I've never been quite savvy with technology, and I've had a lot of assistance putting together my webpage. On occasion I've had to do a few things myself on Acuity, leaving me a feeling of hesitancy. But every time I've had to do some things through Acuity I've felt adept. It is that easy - that a guy like me can figure it out.

Cons: I'd appreciate not having to pay in order to add payment options to my webpage via Acuity. Aside from that I'm satisfied.

Honestly Acuity has been everything I've looked for and MORE. Fantastic platform.

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the customization features and ease of use most. Its very straight-forward and really gets the job done. It helped me to formulate a new pricing/service structure to my business as well!

Cons: I actually have not found any cons with this software yet. Everything has been so simple to use that it really has been a godsend. I plan to implement it onto a website in the future and hope the ease continues then too!

Overall: This software helped me create more structure to my business and better organization for appointments. Thank you Acuity!

Could be more user-friendly

Mar 28, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It does what I need it to do and the price is reasonable. It is great for automating appointment setting and reminders.

Cons: I didn't see a feature to duplicate reminder emails for the same format and then I would go in a customize them. If it is there, I did not see it.

Overall: Automation in appointment setting for my business.

I am still learning how to use the platform but I love the ease of use.

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that I am able to create an entire consulting pipeline using this platform. We have a consulting arm of our business and I prefer to use only one platform to drive sales in that area.

Cons: I think 14 days is too short for a trial. It should be 30 days, so that users get a chance to really review how beneficial it is to their overall business.