Acuity Scheduling

5 / 5 724 reviews


Average Ratings

724 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native

Vendor Details

  • Acuity Scheduling
  • www.acuityscheduling.com
  • Founded 2007
  • United States

About Acuity Scheduling

Its like a personal assistant for your schedule--only better. With Acuity Scheduling, booking appointments with your clients & customers doesnt have to be a neverending time suck anymore. (Hallelujah!) Let your clients view your real-time availability, select the date and time that works best for them, pay in advance via Stripe, Paypal or Authorize.net, and even cancel or reschedule all on their own--without you having to drive yourself crazy.


Acuity Scheduling Features

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Acuity Scheduling Reviews Recently Reviewed!


Life saver for scheduling clients all over the world!

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the easy conversion of time zones, the ease of use on my end and my clients, and that it only takes me a few seconds to schedule my clients a follow up meeting (really useful when trying to close sales so I already have something else on the books)!

Cons: So far I haven't really found much I don't love. Once a client told me my link didn't work, but I really think the issue was on her end because I haven't had a problem since!

Overall: The ease of scheduling clients all over the world, sending easy reminder emails and follow ups to my clients, and the intake forms are a game changer!

Efficient, easy to use, very good value.

Feb 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: I really like the ease of use, the transparency, the customer service and the price. It has enabled me to build my business over the last year and help me save a lot of time on administration. I particularly like it for my courses- booking clients in to courses over a 10 week (or more) period. Also recurring appointments are no problem. And it has also been a God-send since I have additional trainers and managing their schedule too.

Cons: I so WISH they had a wait list for classes and appointments! I have lots of small, intimate classes (max 5 people) and clients just don't constantly check back to see if there is a space free. I am losing money because of this and am hence reluctantly looking for an alternative. The mobile app is also not (yet) very sophisticated. And I don't use the online payment as I am in Germany and find the charges high -ideally would like a debit card option.

Overall: finding out about software for my business

Very organised system and efficient

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the app because it's very organised . User friendly and my customers can book for appointments without stress .

Thrilled, excited, grateful!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love ease of use, functionality, and office hours feature. I also enjoyed the new features that were rolled out reently - such as having the option to "look busy" to people wanting to schedule. With my schedule having huge gaps in space, it bothered me for a bit - until Acuity created this option! I am absolutely thrilled!

Cons: If anything, perhaps I'd love ease of use with integrations as I am still trying to understand how to use those, and where to insert contracts (and terms of purchase), as well as recurring payments. I am sure there are options, but so far it feels a little overwhelming.

Overall: All the appointment options that I can add!

Capterra-loader

Acuity Scheduling made it easy for us to add scheduling to our web site.

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Clients can schedule their own appointments, and can made changes as needed, all within parameters we set to match the company hours.

Cons: We would like to add in notes to the calendar that won't change availability. We would like to document what staff will be available on what dates. this information does not have to be available to guests, just internally.

Capterra-loader

Excellent! This is the most intuitive scheduling system one can ask for

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ability to automatically text clients 1 hour before meetings. The ability to enable Paypal or Stripe payments before booking. Also, very recently, the ability to look "busier" through eliminating 40% of my available time slots for a client booking a call.

Cons: I honestly think the design interface could look a little more sleek, compared to Calendly, but that's just me as a designer.

Overall: It has saved me so much time, I never have to remind clients of their appointment times and I never have to text them anything. The notes feature is also great for keeping track of the number of client sessions.

Excellent, easy to use, quality

Feb 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Acuity scheduling is an amazing software to organize and also monetize your appointments. Sessions, seminars, courses - whatever you want. They are a really kind team of people, offering a very soft, professional and inspiring approach. You got many options to choose from, you are able to customize everything, there are also many options for accepting payments, which is totally fantastic. And the most important element of the service is in my opinion - simplicity, and easy to use platform. It is 1,2,3 and you are done. Almost literally. You can connect your Acuity scheduling account with outside services such as Mailchimp (for emails) and Zoom (for webinar organization) etc etc. Also the free trial is being available. I love the whole concept they are offering and the automatization of so many functions. You set it up and you are good to go. Good to earn. Good to enjoy a truly quality service. I absolutely recommend it. Thanks! Julian

Cons: I'd like to offer PayPal together with authorize.net for my customers, for instance, but that only works with Stripe which doesn't work in Slovenia. However, that is a minor challenge. Oo, one more thing that could be improved. Offering the option to pay for their service with PayPal. That's what I missed. Only credit / debit card is available.

I really enjoy the service that acuity is providing me with.

Feb 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the fact that booking is easy for my clients. It's easy for me to use. I get constant updates if a client has booked. And that's really important to me.

Cons: I kind of wished that I had the option of booking certain services on particular days. For example, if I only wanted clients to be able to book nail appointments strictly on Mondays and tuesdays.

online scheduling for entrepreneurs that is cost effective and fairly simple to use

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It synced with my Google Calendar and showed any appointments that were personal or for my other business as "busy" without identifying information. It was easy to integrate into my website.

Cons: I'm not a fan of the way to list open hours. I'm not tech savvy so maybe there is another way that I haven't discovered yet. But overall, the program is pretty simple to use.

Overall: It was easy to integrate into my website. I liked that I could sync my established Google Calendar easily. Appointments that are personal or for my other business are assimilated as "busy" time without allowing customers to see the personal info.

Capterra-loader

Exactly what I needed and was looking for.

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I love how easy it is to enter and update my availability. I don't have click through any drop down menus. I simply type in the times that I'm available and the service is smart enough to read it (even better than Google Calendar in that respect). I also love how easily you can track all notifications sent to a specific client. The mobile app is also great. Really, this has all the features I needed and more. I can't think of anything it doesn't have that I could possibly request.

Cons: For me, navigating the website was a bit confusing at first. But, once I figured out where the options I was looking for were located, it is now a breeze to manage.

Overall: I am using this software to schedule lab appointments for volunteers for my dissertation research. It has made the process of getting folks signed up to come to the lab so incredibly easy. I recommend it to everyone. Thank you!

I appreciate the user friendly platform for the app and the ease of use for my clients

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the widget for my website so that my clients can schedule on facebook and my website. i love the fact that I could add coupons and packages for my clients to use and also the gift certificate option.

Overall: The widget that can be added to facebook and my website. Also the customizable gift certificates.

The best of what I've tried for scheduling apps so far

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I chose Acuity because it was the best of the appointment scheduling apps available. It allowed me to set up specific appt. times easily (which was not available in the other apps without doing some weird time blocking). I just started my healing practice, and I wanted something I can grow into as my business grows. I am hoping that it works out well for my practice, as I am still new to using the program.

Cons: Like a lot of useful apps, they tend to make you pay for more features. As a new business owner, the fees add up since I also use other software for my business. I really dislike the subscription based payment structure, but it looks like that's what most companies are moving toward.

Overall: I am still familiarizing myself with the program, but it has been easy to use thus far.

Enjoying it so far! So much better than others I've tried.

Feb 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Pros: It WORKS. It collects the appointments and syncs the calendars and I can understand how to use it. Doesn't sound like it should be that amazing but it is. Can't wait to try some of the other features like taking payments. I love that it includes my logo.

Cons: I'd like the URL link for my appointment calendar to be more appealing, shorter, or able to be customized.

Very Efficient, Extremely Detailed, easy to use

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how it let me customize my clients scheduling experience, I was able to make it colorful and inviting. Everything is easy and conducive to the way my business functions .

Great product! Gets the job done!

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like pretty much everything this scheduling system can do! Wish the nephrology department would use it more often!

Cons: I dont like that its not universal. It could use more training areas of the customer service department!

Capterra-loader

Best in their field

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Once you set it up, Acuity practically runs itself. It's great for coaches or consultants offering 1:1 services because you can be granular with your availability and automated appointment reminders via email and/or text make dropped appointments a thing of the past.

Cons: I'd prefer to spend less each month, but what's the real value of no-stress scheduling? There's a bit of a learning curve and time investment to set up your services and schedules, but it's really a "set it and forget it" software.

Easy, fast and accessible

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support

Pros: This software allows for my clients to easily access my prices, my availability and my rules for booking. I love the ability to customize your personal booking page and insert your own logo.

Cons: What i would say i like least is that the text feature isn't available with all plans. I would also like the ability to add emoji to the personal booking page.

The best

Feb 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I really love how my clients can be able to make their decisions on a makeup look by looking at the picture and being able to just book easily

Cons: One thing that I feel like could change is the free trail for beginners . If it was one month I feel like they would be more comfortable with it.

Capterra-loader

Savea me a lot of time

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that customers can book a time that works for them, even rescheduling and cancelling without hassles. I like that after the appointment, this program sends a follow-up emilail to ensure customer satisfaction

Overall: Saves me time and increases customer satisfaction
I wish I could take payments with the free account but I understand why they cannot so that.

Capterra-loader

Acuity is a great, simple, effective calendar/appointment solution!

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: It's easy to set up and use, has a great free options, and integrates with just about anything. I recommend it all the time to clients and friends!

Cons: Hmmm - it would be nice if all the awesomeness was free - but I know that's not practical. Acuity needs to make money just like the rest of us - and deserves to do so!

Very easy to use

Feb 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Saves you a lot of time especially with new clients with price list also love the coupon option makes is easier for clients to save

Cons: More should come with free accounts like the add on feature or the deposit feature for starting up businesses for maybe a month

I love acuity scheduling so far! It keeps me organized!

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that I am able to add photos to my services, seeing how I am a mum, it is quite helpful to show exactly what I am talking about.

Cons: I wish that I could customize my scheduling page without having to lay so I could see what it looks like and whether or not I really need to pay for that feature

What a breeze

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Acuity is such an easy and effective tool to use. I have gotten so much more business at my gym by streamlining my scheduling process. When people have the urge to get moving they find my website and scheduling is only one click away with acuity embedded on my site. My clients can choose the time themselves, the coach, and pay all in one stop shop. I love how I get emails detailing my upcoming appointments with members, its like money in my mailbox!

Pros: Easy to use Cost effective Embeds easily accepts payment very synergistic Allows multiple users free to start

Cons: Doesn't accept all forms of payment for when clients book appointments. Have to pay for premium features.

Absolutely love it!

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so convenient, easy to use, and makes my business flow smoothly. I have two accounts with them.

Overall: Organization, and no double booking.

I dig it! It's a great platform, overall.

Jan 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: The general process as a whole is what I like most. Knowing that I can send someone a link, have them complete an intake form or even pay directly through the platform, receive a reminder, and sync with my calendar - it's all pretty magical.

Cons: There's so much going on that it's sometimes difficult to remember where to find a specific feature or how to do something you KNOW the software can do. That can be irritating and sometimes even frustrating. There are other platforms that, yes, have less features but are at least easy to use and understand.

Capterra-loader

very easy to use and great options

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use for setting up customer scheduling page. the allowance of multiple appointment types and ability to add intake forms.

Overall: better way to schedule client appointments and obtain pertinent information through the intake form option.

I love this Tool

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use with mobile, i love it.
We can translate all the calendar and because i'm french, i love it :)
And the team is perfect.

Great Booking site

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The most I love about Acuity is the schedule update each week to my email. Every Monday I get notified on how many appointments I have for that week.

Cons: Only thing I dont like is that I had to upgrade to get deposits as a service for my website other than that the website is still Fab!

Best scheduling website ever!

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I find it easy to use. My clients find it easy to use!
It's easy to send a link for scheduling! It's just great.
Check it out in my website estiercoaching.com

Overall: Scheduling is easy. Using it is easy. Setting it up is easy. It's great!

Acuity Scheduling review

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very flexible. I do not have to do much and have to pay a lot just to use this. I love how the layout is for everything and it is really easy and simple to use.

It's a great app, very user friendly.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like most is that it shows all the appointments organized. It is very easy to use and user friendly. Anyone can access it without having to register.

Cons: I would like it to allow booking more than one appointment at the same time. Sometimes I can receive more than one person at a time but they cannot sign in an occupied slot. I would also like people to be able to state where the meeting will take place because I meet them in different places. And finally, I would like the platform to allow scheduling different types of appointments.

Overall: I have all my appointments organized

Fantastic experience - Quick, Easy, with a lot of great scheduling features!

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like being able to see a list of clients, the different calendar views and the options for follow up with clients. The ease of booking times and dates in local timezones and being able to save the appointments to other calendars such as Google Calendar.

Cons: I am yet to find any cons. The user interface could probably be streamlined, it was a little confusing with the tutorial tips even though they are meant to help you check that you have the basics covered.

I really love this app. It allows me to schedule appointments for my eyelash extensions.

Jan 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that it send a confirmation to my clients and myself. I also like that it gives me the option to customize some messages sent to my clients.

Cons: I wish there were more background designs for my main page. I also wish that it is free of us if you use the app very often.

Great experience working through the sales process.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software seems to provide the best quality of convenience and integration for anything similar on the market.

Overall: Still working on the benefits during implementation!

Good

Jan 23, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Text reminder feature. People don't check their email as much this added feature is great. This is one reason that I use this software

Cons: Cost. I think it's cost is a bit much. While I do like the text feature there really is no other difference from other companies.

Overall: Organization and scheduling

Easy for me and easy for my clients!

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Calendar syncing is very easy! And my clients can add it to theirs easy! The custom embedded feature is very nice too!

Cons: Price is just a bit too high, I would love it a month or below... many other scheduling apps are cheaper but not as easy to use!

Acuity is super easy for me and my clients. There are so many features too!

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's incredibly easy to use. It integrates with Gmail and other emailing platforms. And there is a way to have clients pay with the software!

Cons: There's almost TOO many options! I feel like I've barely scratched the surface, so there's a bit to learn!

Very Satisfied Customer

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so user friendly, we constantly get positive comments about it. Literally no patient had an issue figuring it out. We love that we can embed it on our website and personalize everything. The price is competitive. It's feature rich. We love that we can collect all the patient info right at the time of scheduling. And, even though it's awesome, they're still making it even better. Couldn't recommend more highly.

Cons: We wish it was a full EHR software. We ended up moving to the online scheduling that was integrated with our EHR, and we still miss Acuity.

Overall: We saved lots of money in administrative costs, because everyone loved to use our online scheduling instead of calling in.

Phenomenal

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about Acuity is that it is easy to use and limitless customization. I love that you can change your booking url to anything you would like and you can include pictures.

Cons: What I like least about the program is that there is no about me section. I would like that so I could briefly tell the client about my background.

Overall: More appealing to clients

Capterra-loader

I was sold upon set up!

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that you can do it ALL in this app. I set my schedule, arranged the emails, created contact forms for each type of appointment, and put the appointment button on my website. I get a notice when I have an appointment set or changed. This scheduling App is exactly what I needed for my new business!!

Cons: I currently use the free edition. The only thing I would like to see added to those features is calendar syncing to the same calendar that the email notification gets sent to.

Overall: Its a streamlined way to get appointments online. I am just starting out so I enjoy the convenience of the app. The guidance is clear and easy to understand, too. That is much appreciated.

This has made my life so much easier

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I LOVE this software. At first I wasn't sure it would be worth paying because I don't have a completely appointment-based business, but it has been amazing. I integrated it with my payments for my coaching sessions and I LOVE how it integrates with my ical so I don't have to worry about anyone booking me when I am already busy.

Very easy to use and offers many features other scheduling software does not

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I love that I can create lots of different appointment types for private session AND I can create group events

Cons: I have found anything I don¿t like about it yet. I wish that I could choose multiple location on the starter pack, but when I get busier I will be able to upgrade to receive that.

Best affordable scheduling software!

Jan 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Clients can schedule their appointments and pay online which means we pay our satellite office less in administrative fees. It is by far the most flexible scheduling software that I've found. If you're schedule is more than a simple hour by hour appointment schedule, this is the software for you. I like being able to have clients complete forms and email them directly from within Acuity. The pricing is great and the paid functions do a lot and allow you to customize more things.

Cons: There was a steep learning curve in thee beginning and it took me longer than I would have liked to get it up and running. No phone support

Easy to use and implemented

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: As with most new technology and being all me a novice when it comes to this kind of platform I found acuity to be Extremely easy to use, and that¿s good looking, and it wasn¿t clunky.

Pros: Fast, easy set up and website integration. Streamlined processes, easy payment options, various appointment types depending on your business and I have a multi platform business which runs anywhere from physical therapy, to online classes and actual events hosted at various locations. Easy to set up and schedule. Helpdesk and tutorials are fabulous. I would also say that using this platform expanded my out reach. Having a professional, organized, calendaring system clearly impressed new clientele as my head count went up at most events when using this program. Did I say it was easy to use? Very! I am not a web designer. Although there are a lot of platforms that make it easy for us all to design webspaces and destinations now there are still some spaces where in a grading a Calendar system and appointment scheduling platform can be tricky. The directions work easy, and seamlessly. I was able to integrate Acuity Into my website in literally, minutes. And... As I was using Google calendar as my booking system I was pleasantly relieved to see that I could integrate that calendar into the scheduling system so as not to double book myself. I really love this platform. I honestly can¿t believe I waited so long to jump on an opportunity like this.

Cons: Are there cons? If you are unfamiliar with some of the functionality there are plenty of tutorials and assistance to get you started, including live chat. So you do not need to be a pro. I have no major issues. I had a few small bumps in the road but that was mainly because I didn¿t know what I was doing. But as I said helpdesk was instantaneous in response, and There is a library of great information to assist me with my confusion.

Capterra-loader

This has made running my business so much easier, I can't believe I didn't do it sooner!

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the automated appointment reminders for clients, it saves me so much time. I also like that the clients can book, reschedule or cancel their appointments themselves. Another time saver.

Cons: It took me a few tries to adjust everything the way I like it, but they have helpful online hints to get the job done.

Overall good

Jan 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about the software is the ease of use. Doing my editing section by section ensures I wont miss important steps in building out my scheduler.

Cons: What I like least about the software is the preview feature. It's kind of a nuisance to have to pick date and time to go to the next page.

Capterra-loader

Great Scheduling Option

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: I love the formatting for scheduling an appointment (client facing) as well as the way you can build out a questionnaire. The e-mails pop up on my end in an easy to read way. I also love how I can customize everything to my branding.

Cons: I think blocking time or changing hours (for specific days) could be a bit easier - I wish it worked more like icalendar or google calendar in that aspect.

Capterra-loader

Makes client acquisition 10x easier.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This tool is probably the most important part of my client acquisition system. I am in digital marketing and I use it for strategy calls with business owners. I run Facebook ads which link to my scheduling page for viewers who want to learn more, and I get a much higher conversion rate than simply asking for their information .
Another thing to note is I used to use Calendly but I prefer the layout of Acuity and it has more features.

Cons: If there was a way for people to just choose a day rather than a specific time, I would be using this for my real estate clients for bookings, because when I cannot integrate Acuity with a clients calendar software, giving the option to choose a day and have the real estate agent get back with a preferred time is the second best option.

Overall: Makes inbound marketing much smoother and more automated
Simple and clean, makes conversion rate higher for potential clients booking calls
Customisation even on the free version!
More features than Calendly

I love the convenience of allowing my clients to schedule themselves at their most convenient time!

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Use friendly, simple set up, shareable link. I like how easy this is to set up quickly and to simply share the link with my clients to set up their weekly check in calls is great. It is a professional, seamless way for them to manage their schedule best.

Cons: Have not used ling enough to give a fair assessment. I need it for basic appointments so I anticipate it will meet all my needs.

Overall: Ease of use, use friendly

Great help in organizing my calendar and scheduling trainings!

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love being able to set up multiple appointment types and link to Outlook calendar! It keeps me organized.

Cons: Until you get the hang of it, navigation can be difficult. But they do have a lot of great help tools!

Overall: Ease of appointment scheduling! I've eliminated back and forth when needing to schedule a training or meeting. With Acuity, I send a link and then the person gets my availability!

Quick to set up, easy to customize, and simple design.

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that my clients or myself can schedule appointments and that both parties are sent an email reminder. This really helps me keep track of everything in one place.

Cons: I'm not a huge fan of the fact that it only shows certain times to clients based on the hours I am avalialbe. I wish there was a setting in which I could allow them to choose anytime within my set availiabe hours.

Overall: I don't have to worry about remebering when or who I train.

Excellent tool for organizing your schedule

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: To is software has a very user friendly interface and took me no time at all to learn and manuever around easily.

Cons: As with any new tool it does some time getting use to the location of all areas of the software. But once you have it down it's a breeze.

The best online scheduling tool!

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have used the free and paid version of Acuity for quite some time now. Its easy to use. I like being able to have clients complete forms and email them directly from within Acuity. The pricing is great and the paid functions do a lot and allow you to customize more things. The free plan is amazing by itself. I think this was worth the investment.

Cons: The free plan doesnt allow you to accept payments. It would be great if they allowed limited appointment types to accept payments. Thats the main reason I upgraded. I am seeing more schedulers offer texting, that would be a great feature to send out reminders to clients.

I've been using this software for a little over two years as a self employed Barber.

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that this software is convenient, easy to use and is completely customizable to whatever needs fit your personal business.

Cons: I really have no complaints about my encounter with this software, if I was nitpicking I would say that the side menu to customize settings can be a little overwhelming at first but it's still easy to use and with anything takes some time to getting used to.

My time is valuable...online scheduling has been a revelation

Jan 09, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: As I am dealing with multiple time zones, I love that this is taken care of ...no more agonizing over whether I did the calculations correctly.

Cons: I would like to see more differentiation of events on the back end- an easier one-glance visual of my blocked off time and different kinds of appointments in color blocks.

Capterra-loader

Really nice software!

Jan 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the scheduler sends out confirmation and reminder emails to my clients. It also allows my clients to schedule and change their own appointments without calling me, saving valuable time.

Cons: The only thing I can think of is that the interface is very busy. Perhaps there is a way to make it look simpler.

Overall: It saves me time by allowing clients to make their own appointments.

Acuity has impacted my scheduling tremendously! My clients like it and I love. R organization.

Jan 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it syncs with my regular calendar and blocks of times that are already busy. I like that I can make customizeable links for my customer and send it to them.

Cons: All the new features for the advanced service can be a little confusing. I find scheduling blocks a little difficult based on time and preference.

This is a great tool for any small business

Dec 29, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the apps and tools that you can add to streamline to your other processes and platform. It has a user friendly dashboard. I like the color scheme and how easy it is to incorporate it on your website.

Cons: Nothing. Really think this platform is great. I do hope you guys can link it SKYPE, Facebook, and Linkedin, and SMS. I wish they sent reminders to the candidates.

Overall: Lots and wishes to continue.

Acuity Scheduling is like someone designed the scheduling software just for me and my business!

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that it syncs with my iCal and is also client-led clients can schedule their own appointments based on my availability through my website!

One of the best scheduling software out there.

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I Iike the user friendly application for the administrator and the client. I like the reminder and customization features for my type of business.

Cons: I want it to do everything, but I know it cannot. Even though I like the reminder features I wish it had additional options.

I just started using it and getting all my autoresponders set. It was very easy and intuitive.

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has all the features I want and allows me to customize my communications with my clients. I am upgrading to get extra features, but even the free version allowed me to have multiple appointment types and create unique autoresponders, depending on the kind of client. I was able to get everything set up in a day and start inviting clients to schedule appointments with me. I also really appreciate the graphic interface with the calendar that lets me click on a time spot to create an appointment of whatever type I want. It saves a lot of typing of numbers. Also it remembers my clients and allows me to store data about them. I have used two other online calendar programs (Calendly and ScheduleOnce) and given them both up because of lack of functionality I needed to manage my various client groups. Acuity seems to have everything I need!

Overall: Easy implementation and customizing so that I could create appropriate communications with different categories of clients. Integration of multiple calendars, so that I don't get double booked.

Most flexibility/features, without compromising the simplicity of scheduling for clients.

Dec 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: On the hunt for a 'good' scheduling software I tried out many free trials, and among those Acuity stood out. Acuity seemed to be the only software I could find that allowed me to customize different appointment types to my needs, without compromising the ease of use for my clients (e.g., simplicity and ease of use). I was able customize my automated reminders/confirmation emails AND text messages for each appointment type which was not available with all softwares (text message reminders, personally, has greatly decreased 'no shows'). The confirmation emails and reminders also have a re-scheduling button, which helped the hassle of dealing with rescheduling emails. Another selling point was the ability to sync Acuity to google calendar. On the user side, this allowed me to set availability based on my google calendar availability, and also see my appointment in google calendar. For clients, there confirmation email allowed them to add their appointment to google calendar. In summer here are other reasons why I chose Acuity: client scheduling is ascetically pleasing and super simple, ability to create multiple different appointment types with different features (e.g., intake forms, availability, duration, reminders ect.). This review is based of the feature I needed from Acuity, although Acuity has other really great features I plan on someday taking advantage of such as Rooms and Resources---great aspect to the software.

Cons: The overall con of the software is I found there to be a slight learning curve. Personally, I would say I am pretty tech-savvy and have some programming experience, so scheduling software should be pretty straight forward. However, I did run in to some trouble when creating appointments. Here are some examples: there seems to be a couple ways to set a particular setting such as the start time of the appointment and the amount of clients who can schedule the same appointment--both can be set in the calendar availability and specific appointment type availability (wonder which setting overrides the other??), still have not figured out how to have different appointment types on the same calendar with the same availability that CAN BE be scheduled at the same time without being considered 'over-booking' (solved this by adding appointment types to different calendars in Acuity), customer support pages videos seemed to be based on a later version of the Acuity so are not very helpful. I also have a suggestion based on the intake forms--The forms are useful, and a good feature but it would be nice if the form included some display logic like other survey platforms. For example, I ask clients if they would like to receive cash or gift card compensation. If the participant chooses gift card I would like another question to display that asks if they would like a gift card for amazon or wawa.

A great tool for scheduling.

Dec 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Pricing is competitive when I looked at other services. Their set up process is great. It integrated nicely with my wordpress site.

Cons: As a coach I want to be able to schedule 6-12 appointments for someone in one go, usually but not always every 2 weeks, and have them get one confirmation email. The repeat appointment function was more limiting than I had hoped and I wasn't quite able to do this.

fantastic

Dec 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use! Clever and inspired instructions. I appreciate the simplicity of the program and that it gives you different options.

Overall: The scheduling system allowed me to make more time available to answer client questions.

Satisfied customer!

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Sends text message and email reminders. Integrates with Facebook, website, and other platforms as well.

Cons: Not the easiest software to use with a touch screen. I would also like to be able to make several appointments for one person at a time, but have not figured out how to do that.

Awesome Booking Agent

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how I am able to fully customize it the way I like. I love the I can accept payments through it as well, and my clients can make deposits and schedule appointments with ease. I love the pricing, too. It is very reasonable so I pray it does not go up anytime soon! lol

Cons: I wish there were a photo album sort of like StyleSeat (although I cannot stand Styleseat), and I wish there were client reviews on the home page for other potential clients to see. Reviews are what brings clients in. I wish there was a section for it in the future.

Overall: Everything!

I LOVE THIS APP

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use I honestly love it because I'm never organized but this helps tremendously keeps all my apps In order

Cons: I want to do a slideshow i want to add me re pictures to my appointment selection so that people can see a variety but other then that it's the best app ever !

Excellent scheduling app!

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It syncs with all your agenda's (Gmail, Icloud, etc.) and updates in case someone books. You can receive a booking from your website or even sell group courses.

Cons: The iPad app does only let you see the schedules. No possibility to add options or change availabilities.

Great for Web Developers

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: As a manager of several independent contractors, it's great to be able to offer individual services per user, along with the option to have different hours for each user, yet having all under one umbrella. Web app is easy to use. Great 3rd party integration.

Cons: Would love to have the ability to specify payments per user. Some of our contractors prefer PayPal, others square. Would be great to setup multiple payment options per user.

Capterra-loader

An amazing scheduling system

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that clients can pay when they schedule their appointments. I love that it links to my Square account.

Overall: This is a well thought out scheduling system. It is so easy to use. It creates beautiful receipts.

Powerful and Comprehensive

Dec 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Crisp clean look. Simple client link that can be customized. Handles recurring appointments and special custom dates/times. Great email notification when client's book appointments, so I'm always "up to date" and prepared.

Cons: Until you 'get it' setting up availability is not quite intuitive, but not hard. I had a client who couldn't navigate through the appointment scheduling process.

Overall: Improved productivity. Avoided email chaos and put the client in control!

Capterra-loader

Amazing Customer Experience

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The onboarding, the product, integrations, ease of use, user friendliness and the customer service!

Awesome very manageable and easy to use and customizable

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that I can emerge it to my website so my clients can schedule I like the additional options that it provides you if you want to charge extra for something. It sends texts to your customers to remind them of their schedule appointment. Being able to customize the app so it can look like your website or make it your own.

Cons: The least thing that I like about the software is that the free version doesn't allow you to accept payments or deposits to your customer I feel that whether it's free or if I'm paying for it I should be able to take payments from my customers. And also I would hope in the future they give out promotion codes and discounts for the packages just to help save a little bit more money. But overall it's a great software .

Overall: I received the great benefits of all the great features that it comes with to make it easy to customize and manage it

Amazing, Easy and Efficient!!!

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how flexible Acuity Scheduling is, My clients are able to schedule calls with me anytime anyday from wherever they are located. They are also able to cancel and reschedule calls on their own terms which saves a lot of time for me. The system is very easy to use once you understand it.

Cons: At first was a bit confusing but after a day it became super simple.

Overall: Ability for my clients to schedule me with ease!

Awesome!

Nov 30, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Quick, easy, free to get started! Right away everyone booked easily and quickly. Link is easy to share

Overall: Accurate scheduling
There isn't an application. At first I thought it was awesome that it didn't auto fill my calendar and now I want it to.

Helped me keep my schedules and head straight

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use and easy for my clients to use as well, before I was scheduling everyone on my own and it was making me crazy.

Overall: Helps me with my everyday scheduling of clients and having my life in order

If you are a simple user it's ok, if you're sophisticated with payment processing and scheduling, NO

Nov 28, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Email and text messaging for appoints good. The feature to create a payment page to email clients is a good feature.

Cons: Payment processing is NOT versatile. Customization to match my website was basic. The App is clunky. History of appointments; no shows, paid, completed hard to figure out and I don't think it's even possible to view at a glance. Support is only email and not instantaneous.

Overall: realizing that just because all features are listed by a software doesn't necessarily mean that they work.

I found it easy to implement and ha e up and running in no time.

Nov 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: That it put things all together. Catching names/emails, a listing of products, and taking payments and much more that I have yet to use.

Overall: Helped me to see that I have connected something that is a WIN for my biz

A valuable asset for managing my client calendar.

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I thoroughly enjoy the email notifications that are sent out as reminders to both the client, and to you. In our busy age, sometimes an email reminder is the difference between no-shows/shows. I also enjoy the scheduling link, and the ability to block off certain times of your day.

Cons: I do not enjoy the mobile application, it is not as intuitive as the online experience. Sometimes it is difficult to sync different calendars.

Overall: Better management of my sales pipeline.

I found this product to be very user friendly for a newbie like myself.

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to use and offers many customizing features. I like that I could customize each day and each type of appointment. Blocking days on the calendar was easy to figure out also. The app for my phone is very convenient. Also offering text reminders is a big plus!

Cons: The only con I found was that while using the free one you can't really utilize most customizing features and you don't get text reminders sent to clients. Other than that it's actually a pretty good deal at the free level also.

Capterra-loader

One of the essential tools for my online business

Nov 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am an online teacher and mentor. I work both with students and teachers who have different needs. A.S. allows me to set different type of appointment so my customers can easily choose which type of service they need.

Cons: Sometimes my students forget to book their next lesson so I book it for them directly from my dashboard. In this case, it would be great if they can receive a memo about the booking. Something like "your teacher book your lesson ... "
Moreover,unfortunately the monthly fee is a little bit too expensive for a start up that already has many expenses to keep in consideration. Luckily the free version is still very handy

Overall: It allows me to avoid tons of messages up and down with clients when we have to arrange a meeting, a lesson, a mentoring session. It is so useful that sometimes I use it also when I have to organise a meeting with friends.

Love being able to track my clients

Nov 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Clients control exactly what they want . I like thet they have full access to booking their own appointments:

Cons: I dont know that a client even scheduled a appointment unless i just so happen to check my email. ..

an okay program

Nov 17, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the help menu. When I need a question answered it is straight to the point. The online format is clean

Cons: Integration with other software is not very flexible. Name of fields vary. It would easier if that matched.

So far, it's been great. The program has worked as expected!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The fact that it sends an email to me and my client when my clients makes a booking, changes a booking or cancels!

I can't comment on the customer service, because I haven't required help yet!

Cons: I keep loosing the log out button. It's not that the thing moves, it's just not where I'd expect it to be! That is as close to a con as I have found so far!

Overall: It's easy to use. Relatively easy to navigate. The different sections are broken up into relevant groups. And it works with the accounting App I'm going to be using!

User Friendly

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Ideal for small companies

Pros: I like the help menu. When I need a question answered it is straight to the point. The online format is neat (Not busy) and not hard for customer to use.

Cons: Integration with other software is not very flexible. Name of fields vary. It would easier if that matched.

Capterra-loader

The best booking calendar platform.

Nov 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In my opinion, it's the best booking platform for automizing booking & payment process. It saves time and is super easy to use and integrate into a website. I also like that it's entirely self-service and I appreciate that it can be used also on mobile. It is inexpensive, and Acuity takes zero % on bookings. It's easy to start with the free.

Overall: It makes the process of booking & payments super easy. It's easy to integrate and is super inexpensive.

Intuitive set up, and easy to use!

Nov 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the multiple ways to schedule my clients, as well as the integration option with other apps. I am a relatively new user, and haven't been able to use all of the bells and whistles, they are on the to do list! Set up was easy to follow and do there wasn't a long drawn out tutorial section that I needed help interpreting. The ease for my clients to schedule appointments is wonderful. Upbeat log in page which I love, it may seem like a small thing, but little things matter

Cons: The only thing I really found disappointing is that the scheduler was that while it does have a mobile app ready to go for Apple IOS there isn't anything available for Android users which I happen to be. It's not as convenient as I wish it were in that respect, otherwise I'm very happy with Acuity.

I'm a makeup artist and setting up my software to take appointments has been a breeze!

Nov 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: How I can manage my hours, easily see who's booked an appointment and add pictures to my services offered.

Cons: The clients booking page is tricky to edit but it's nothing to hard to where I need to seek out assistance.

Overall: The ability for my clients to easily see what I offer, my prices, and to book me with no hassle!

This is the most amazing scheduling software ever!

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is soooooo easy to use.They are super quick to get back to you on issues or function questions. There's many different types of services or products that can be scheduled or sold for purchase. My clients find it easy to use and its very user friendly/intuitive.

Overall: It has literally organized my life and work!

Capterra-loader

This has made my life so much easier and given me another easy revenue stream

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility of this online software and the fact it syncs (through customisation) with my workflow makes my life so much easier.

The fact that it can see when I'm busy and schedule appointments around my existing jobs without me getting involved is like having a virtual assistant except you know everything is perfect, every time.

As I've got to use it more and more I've created new services which I can sell through the automated scheduling system whereas I wouldn't have been able to do that before because I am either busy on a job and not answering the phone or I wasn't near a computer and couldn't quickly take the details and payment. It also helps that most people actually don't like talking to people on the phone and if they can book everything themselves online in this modern world, then that wins me more business.

Overall: Automated my appointments and created new revenue streams whilst freeing up my time!

love, Love, LOVE this software!!!

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes scheduling for our demos and sales calls SO much easier! It saves our sales team from that annoying back and forth trying to arrange a time that works. It also impresses our leads because it saves them the trouble too.

Capterra-loader

I have tried a few scheduling sites and this one was the easiest and most intuitive to set up.

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that you can send a specific link to a client for a specific type of appointment. In the free version they otherwise have to choose which type of appointment first and that can be confusing.

Cons: The left sidebar isn't intuitive to me. When I want to change my availability, I keep clicking the first item "appointments" . Then, it's obviously not the second item, "client's scheduling page". So I click on "Business Settings" and figure it out. Every single time. I think I'd like it better if the first item was "Availability & Biz Settings", then "Scheduled Appoinments", then "Client's View Settings".

Overall: It's been easy for me to set up and client's have used it and not reported confusion.

Capterra-loader

I'm still at the beginning but I think I finally found the program I needed

Oct 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: possibility to create groups, classes, services and in a single calendar
easy site creation and integration

Cons: the software does not have the options in my native language
layout for the buyer user could be improved, but that's okay

Overall: More time available for other tasks.
I do not need to cross multiple calendars and their payments because I can obtain this information in a simple way for a very affordable value.

Capterra-loader

My Favorite Scheduling Site!

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Super easy to use.
Email Notification
Weekly Appointment Summary
Easy Customization
Customizable greeting and salutations.
Color coding
Ability to block off time and add links.

Cons: I really love using Acuity.
The major con I would have it inability to link multiple forms of payments.

Capterra-loader

So far this is been an awesome experience it's an easy way to set up appointments

Oct 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: so far I like Most is rescheduling appointments and you not having to go back in and type anything that makes it a cinch. Also that you can just click on the phone number and able to call from your cell phone makes it very easily and allows me to just use my cell phone in most cases to run my business very convenient for somebody just starting off

Cons: So far I have not been able to set up calendar sync where the appointments go directly to my calendar and allow me to see my appointments through there instead of having to login to acuity to be able to do so

Overall: The benefit is that it now allows me to schedule my interviews which allows me to be more efficient with my time

I like the ease of being able to schedule clients online!

Oct 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that I can schedule a very specific service for landing pages. It is the best thing for my business and an absolute must so I can advertise online.

Cons: I wish there was a phone number to call so that I could see if they would cover the other things I need. My office uses Booker in general, and we have been very frustrated with it, but need some of its features. There is just an email to get a hold of support for Acuity, and I don't even know how to explain the problem in writing.

Great time saver and more convenient for everyone!

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I appreciate the ability for appointments to sync to my calendar. Instead of spending minutes to days going 'back and forth' trying to find a time that "works best" -- a client can just schedule themselves. The appointments hold at nearly a 95% rate !

Cons: The system seems to reset it's settings every now and then... for example, I didn't receive confirmation emails for a few days when people were scheduling. My email was removed from the dashboard and I did not know... and I missed appointments ! Need to keep an eye on those settings that they stay current !

Increased my party bookings by 75%!

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: My customers love that they can easily book their Facebook party without having to wait for me to send them specific dates that are available. It also completely eliminates follow up time for me having to send long messages to clients so I can spend more time talking to them about products!

The best for scheduling

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I'm owner of a cleaning service. I love that our costumers can schedule online and links to my Google calendar. The price is really affordable

Cons: The cons: it doesn't have an app so you always have to go to the internet but everything else is perfect

Acuity Scheduling has made my life easier as a small business owner.

Oct 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: What I like best is the ease of use. I don't have to waste time trying to figure out how to set things up. Its all there for you and its intuitive.

Cons: I have had a hard time with creating time slots that are spaced a certain time apart. For example if I wanted 15 minutes built in after each appointment I have difficulty setting that up.

Overall: It makes my life easier and I love that its easy to use.