Acuity Scheduling

Acuity Scheduling

5 / 5 954 reviews


Average Ratings

954 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native

Vendor Details

  • Acuity Scheduling
  • www.acuityscheduling.com
  • Founded 2007
  • United States

About Acuity Scheduling

Its like a personal assistant for your schedule--only better. With Acuity Scheduling, booking appointments with your clients & customers doesnt have to be a neverending time suck anymore. (Hallelujah!) Let your clients view your real-time availability, select the date and time that works best for them, pay in advance via Stripe, Paypal or Authorize.net, and even cancel or reschedule all on their own--without you having to drive yourself crazy.


Acuity Scheduling Features

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Acuity Scheduling Reviews Recently Reviewed!


A wonderfully multi-faceted scheduling product.

Jun 21, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The value is incredible for the Swiss-Army-Knife of schedules. Client and appointment summaries; unlimited (?) appointment groupings and types; intake forms; pre-payments; coupons and gift certificates. Seriously! It goes on but delivers on well over 80% of our needs.

Cons: Some limitations on how coupons or gift certificates can be implemented (e.g. you can have a coupon which reduces a product by a %, but cannot do that for a service). Some may find frustration at the time required to set up multiple appointment types and customized emails.

Overall: After set-up, the relief from appointment burnout.

Easy to use and learn. Good price and easy intergration with payment processor.

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It integrates with website and payment system seamlessly. The basic functions are very good, but you have to pay for more advanced features which is well worth it in the long run.

Cons: Limited function on the app. I have to log on through the website to get to certain settings. That¿s about it.

Capterra-loader

It is a great scheduling tool for small businesses like me.

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's tutorial is very helpful and will help you get the most out of the software. Group scheduling is what has been most useful in my business.

Cons: There are no negative comments regarding the software itself. Some people won't be able to afford it, however it is worth every penny.

Acuity Scheduling has exceeded my expectations and more! A dream come true! Highly recommended! 111%

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This software is very user-friendly and intuitive, both as a user and administrator. Starting my wellness practice has been an enjoyable journey, thank you Acuity for creating a software that allows my new clients and returning clients a straight forward, simple, and intuitive approach to booking an appointment. As an administrator, I really appreciate the ability to maintain client information and notes for future references. I'm still learning the software as I go, but I am excited to continue supporting Acuity as my go-to software as I grow my wellness practice. Currently, I have the free version and I can't even imagine the possibilities that will open up when I'm able to upgrade! Highly recommended! A+++ in my book! :)

Cons: To be honest, I haven't found a con that is a deal breaker for me. There is a learning curve to get acclimated to the software which gets easier as you use the software. The app does the job, but I'd recommend using the desktop version to make in-depth changes. Overall, I'm happy with Acuity as a user and administrator!

Very easy to use

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros:
In my advisory business outside of my working hours I am doing very well, since my clients can schedule their appointments, saving time, as well as having other features such as calendars, meeting alarms.

Cons: So far everything is going well with this application.

In general: Great help for managing appointments and easy to use.

Overall:
Schedule appointments for my clients easily

Best tool to schedule appointments

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Acuity Scheduling has very neat and clear attractive interface with easily accessible sections for the users. It provides a bunch of solid features like email remainder, Calenders, meeting alarms etc.
Acuity Scheduling also provides quick customer support to resolve their issues with the software.

Cons: Overall features of this product are good I couldn't find any yet, but the pricing of pro features is a bit costly.

Overall: Scheduling of meetings

User friendly, easy access and super convenient for my clients

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Acuity is very easy to use and update. It is easy for my clients to access and book sessions at their own will and time. I love the block time off function and the variability of scheduling

Cons: Nothing yet! I love it! I have not found any issues with Acuity to date. I am still new to using this softwear but is has been fantastic.

Overall: Access to booking session, session reminders, clients able to book from any place at anytime to set up a time to see me, block time off, weekly upates. LOVE IT

I've really enjoyed using Acuity scheduling for my business!

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like the ease of the features and that I can have more than one option for scheduling. It's extremely user-friendly and easy to figure out.

Cons: So far, from what I've seen and know of the scheduling software, I haven't noticed anything that I don't like.

A quick and easy way to schedule.

Jun 18, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The scheduling platform has a simple, convenient, and easy to use layout, providing quick scheduling for clients.

Cons: There is a limited stretch of time that can be scheduled out, however the range is large enough that it allows our team to perform just fine.

Capterra-loader

It is a very nice optio to offer haven't used it much but it's simple and easy to use which is best

Jun 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The overall simplicity of using the system and setting it up for others to schedule your time is pretty cool. Plus it loads pretty quickly

Cons: I am Not able to direct my customers to specific times i want them to our prefer them to book without removing other times. Should have areas for preferred times of scheduling and less preferred

Overall: Obvious scheduling

I have used several scheduling sites and this one is the simplest and most user friendly to use.

Jun 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Acuity is easy to use and most questions I have had have been answered easily. I like the option to set up recurring payments as well as the ability to "hide" certain things, but link them to my website, such as workshops or private sessions. This has been the easiest scheduling software I have used to date. I have worked with Mind Body and Vagaro as well as Schedulicity. I love the fact that it is easy to use and has everything I need in one place. It's amazing!

Cons: I wish this software came with the option of an app for customers on Android or Apple I feel like it would be nice for clients to set up appointments through the use of their own app if they felt like they wanted to do that.

Overall: Being able to integrate payments as well as link it so seamlessly to my website has been wonderful

I needed something more for my clients to capture me quicker and chose this program out of 5

Jun 17, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: Mac and iPhone simplified
my clients love the link and able to pay feature and understand certain fees immediately
very manageable I go from my MacBook to iPhone with no issues

Cons: I really dont have any issues the monthly amounts didnt turn me off but I dont see the exact value for them from the free version. I would need more explanation to understand

Capterra-loader

I love it! Love love love! Gets me new business from online customers! Must have app

Jun 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is that it allows me to send virtual shoppers to my calendar. I sell bespoke clothing & on my Instagram account I fished in two new clients by offering them links to schedule with me using this app. Two new clients who I honestly would have never approached and other wise would have never known were interested in my product had it not been for the ease of use of Acuity Scheduling.

One client is also an entrepreneur and she even asked about this scheduler! She said she loved how it connects to her gmail calendar and so do I.

Great app if you don't have get it!

Cons: There's nothing not to like about this scheduling app.

Im sure that theres something not to like and that is that I didn't hear about this app earlier

Stop the back and forth with scheduling

Jun 15, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Using email text messaging or phone call to schedule an appointment someone used to require a lengthy back and forth and proposing different days and times until one was settled upon. Now we just post a link on our website and included in our email messages, and our contacts are able to easily choose a time that works for us both, win-win!

Cons: The one gotcha is the initial configuration, which can be a little bit difficult to figure out when working with acuity scheduling for the first time. However, once everything is configured it's pretty much set it and forget it for appointments.

I have used various scheduling tools and have found acuity to be one of the best in terms of UX

Jun 15, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: I like the user experience as well as the experience for someone to make a booking with me. It really makes the entire experience of making a booking pleasant.

Cons: It requires me to manually sync it with Google Calendar, which kind of stink. The pricing is a little higher compared to the other tools.

Love it

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It makes things so easy for me. Don't have to stress if Client didn't pay a deposit or forget I have a client on that day. This is so amazing

Cons: Everything, it makes life that much easier. Love that it reminds me of when I have Client and that I can block out days that I need for the personal day.

Perfection

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program practically runs my business for me. It schedules several different types of meetings (sessions, evaluations, even classes) and collects payments from customers, even on a recurring basis, all on its own. All I have to do is post a link; customers can schedule, pay, and go without any assistance. And, it's CHEAP!

Cons: I can't think of a single thing. I've been using this program for, almost, a year and, not once, have I had to say, " I wish I could do...with this."

Overall: scheduling and payment processing

A very cool online scheduling software

Jun 14, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's a very cool interface, I'm a fan of scheduling software and this one is very friendly and good-looking, it works well

Cons: I haven't found much trouble with this software, it does what it has to do, it lacks a bit of customer support

Hard to use

Jun 13, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: I used this software for a very short amount of time because it was simply not very easy to navigate.

Cons: From the get go, this software was much harder to use than some other options we tested for our business.

This is such an easy and effective way of scheduling clients.

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing I like most is how easy it is for my clients to schedule their appointments. It is so easy and detailed and none of my clients have problems with using it.

Cons: There is nothing that I dislike about this software it is so easy and I love it! It is so easy for my clients and myself to use.

Overall: I am getting more clients from this software and it helps me manage all of my appointments and make sure everything is in place.

Amazing. Seriously. If I could give more than 5 stars for customer support I totally would.

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was looking for software that A) Had the ability to seamlessly coordinate shared appointments across multiple calendars B) was REALLY easy to use and C) was HIPAA compliant. I couldn't easily find the dual calendar feature, and contacted customer support before I moved on, their executive was AWESOME. He understood my question (not easy!), pointed me in the right direction, set up the behind-the-scenes setting that I needed, was super helpful, and made me laugh. I've had a month to play with the software, and I'm really appreciating the features and ease of use. We don't use any of the customer-interfacing portion of the software, nor have we dabbled yet in the integrating of billing, but the core client/calendar management features have been SO great. I also really love the corporate culture of Acuity. Their on-screen prompts, quirky sense of humor, and human element (go read the bios of the employees), make me want to be part of their team. And their commitment to super-serve their clients made me feel like I was the most important client in the world, even though I was just one tiny little trial client checking them out. Finally, no matter how much I liked the product or the company, it would have been a dead-end if I couldn't ensure HIPAA compliance for our data protection and client confidentiality. Great features, robust security, and amazing support - all I need now are flowers and chocolate!

Cons: Well, apart from the fact that the one required feature I need (HIPAA compliant security) is only available at the highest paid level (regardless of what other features you may need), there's only one software challenge I've encountered. The daily calendar - where I can see one or all of the individual or shared calendars, is very useful - I can easily see open appointments as white space, so "at a glance" I can see what is available in an individual's calendar. The WEEKLY view, however, condenses the days' calendars, so it only shows the currently filled appointments and removing white space, making it difficult to visualize open appointments across multiple providers' calendars at one time. I have partially overcome this by creating color coded appointments for each provider (even though it's the same service), so that i can at least see quickly the volume of appointments by color. But the weekly calendar really only works effectively for me when looking at one provider's calendar at a time. There may be a way to customize the weekly view that I have not yet discovered, or a way to color-code the calendars rather than the appointments, worth an email to Shane in customer support, but regardless, not a deal breaker for me!

Overall: Ability to seamlessly manage multiple calendars, have ready access to calendar, client details and historical data, and access information remotely, but also securely!

Good, easy to use, helps in freelancing and scheduling my work

Jun 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: good, easy, comfortable, value for money though it can be decreased, one of the best scheduling software.

Cons: integration with the other calendar software is a little problem, the cost can be decreased, It looks complicated at first

Overall: scheduling the tasks and all the meetings with the clients is very easy and it integrates with other calendars with is handy and it is very easy to use.

Good but could improve a few things

Jun 11, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I really enjoyed how clients could easily schedule their own block of time just by following a link, how easy it is to plug in new appointments for return clients, that it sends email reminders to my clients, and that I can easily view appointment information, client information and book and cancel appointments from my tablet or phone, it automatically figures out time zone difference (and if you do international appointments like I do, that is a Godsend!)

Cons: The price is a bit too high for a monthly subscription, not all functions work or are accessible from my tablet or phone, blocking off time can be a bit clumsy.

Overall: Saved time with scheduling

Great scheduling software

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact that you are able to set up billing right from Acuity. People can set an appointment with you and pay you right after. If you're in a business where you're billing by the hour or take a deposit, this is a lifesaver.

Cons: It is a little clunky with the customization. I think there should be some more videos or guides showing you the different things that you can do with Acuity. Now that I've been using it, I know that it's much more than a basic scheduling tool, but when I was first using it I was overwhelmed and didn't know those features existed.

Overall: I was able to schedule appointments and have people pay me directly from the scheduler. I was also able to embed their calendar directly on my website, so I could send paid traffic and email traffic to the page and it would convert better because they're familiar with my site.

Flexible, love

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Affordable, allows us to work across different locations and with private/group offerings which is great for our needs

Cons: Would like more flexibility to customize or control email auto responders for various services that we offer.

Easy for clients to schedule time!

Jun 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Easy to use from both a user side and implementation POV. Nice UI and very few issues or complaints. Acuity does exactly what I was looking for!

Cons: Doesn't always integrate smoothly with multiple calendars and other platforms. Very minor hiccups, but not an issue.

So many people have recommended Acuity. After looking at a few options, it was the obvious choice

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that it caters for different time zones, and that you can have multiple types of appointments, and have different types of appointments available on different days.

Cons: I would like to be able to do some simple invoicing and issuing receipts, but am not able to do so.

Overall: Ease of booking interstate appointments without working out and messing up time zones!

Easy to use and cheap

Jun 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's very basic they make it easy to set up and change your calendar which is nice. You can also add intake questions or documents!

Cons: There aren't as many features as other scheduling software. Biggest missing feature is being able to have multiple calendars for different employees. There is basically no help line so if you need help you have to figure out yourself.

Overall: This makes scheduling appointments very easy for our team.

Capterra-loader

Very easy to use and helpful

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it syncs with my Google calendar and makes it easy to let my clients set their own appointments.

Cons: It could cost less, but it is still a good value for what you are getting. I am looking forward to getting to know more about this system.

Capterra-loader

Super easy and very functional

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked how it integrated with google calendar; it was very easy for me to make changes on my calendar and for my assistant to also use the system along side me

Cons: Nothing -- I did change from using this software for my primary scheduling system because I started using an electronic medical record that had similar functionality; but besides this I had no dislikes of the software. I still use it sometimes but in a smaller capacity

Overall: saved a lot of time and allowed me to automate some office functions

Seamless transition from our old scheduling system!

Jun 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really liked that I was able to easily import all of our client info into Acuity. I was really dreading the process and it literally took me less than 5 minutes and it worked the first time! PRICELESS!

Cons: I haven't used this software long enough to determine what, if any, kinks or challenges it might contain. I am concerned at how well it will work with six therapists and two locations but I am willing to give it a try for a few months.

Overall: Scheduling

Acuity makes scheduling clients a breeze

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Setting up Acuity was pretty straight forward and it's easy to maintain. The price was really reasonable as well. I like that it integrates with zoom.us for web conferences. My system before Acuity was an awful mess, so I was happy to find Acuity.

Cons: Nothing major that I don't like. I do think it would be nice to further customize the schedule appointment page to be a custom url within my website.

Overall: Acuity made it so much easier for my clients to schedule appointments with me. The user experience is much better than what I was doing before. It's really simple and easy to schedule, pay, and have the zoom conference link delivered to my clients.

Intuitive User Interface

Jun 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Acuity was very easy to use and very useful even if you used to free version. The paid version added tools that made it easier for clients to book or reschedule an appointment. It also made added the option to customize the look and add your own logo. One of my favorite features for the paid version was the automatic reminders that it would send to you and your client, decreasing the amount of missed appointments. Acuity scheduling also made it very easy to add a link to your scheduler in email and on your website. They provided multiple ways to do so via embed or link.

Cons: I never experienced and cons while using this scheduling software. I only stopped using it when I switched to a new web host that had a scheduler already integrated into the website.

Overall: This made adding scheduling to my website very easy.

Only been using this for about a month and not a techy and everything just seemed to fall in place.

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: email confirmations were great until I received my week ahead summary and that made my life so much more easy to plan the rest of my week

Cons: As yet haven't found a down side but if I do and the back up is as good as the rest of the programme I'm sure I'll be fixed quickly

Overall: ease of planning my time

Makes my life so much easier

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use when you work in multiple time zones - there's no more email chains of can 'can you meet at X my time, which is Y your time?' - I just send them the link and they can book in when it suits us both.

Overall: Ease of dealing with clients in multiple time zones with multiple calendars

Capterra-loader

Very Impressed, so glad I was told about Acuity. I switched from another service to this one.

Jun 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the autoresponder emails and templates that can be set up. The availability calendar is great and the busy feature for less available appointments is a nice touch.

Cons: I'm only using the free version at this point to get used to it. The paid for features I would like to utilize now. So it's my fault.

Overall: Automation

Fantastic is really the only way to describe my experience so far!

Jun 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that my clients can easily access and schedule their own appointments as well as pay the deposit for booking.

Cons: There isn't anything I dislike so far. Of course, a monthly fee isn't something anyone wants to acquire but it's a fee for the service so I understand.

Easy, fast, convenient.

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Intergration with Google and time blocking increments. I also like the personalization of my logo. I also like the ability to choose my color scheme.

Cons: The price could be less expensive and could offer more features at the current price plan. And I wish there were more frequent promos with aggressive pricing.

I love Acuity!!! It gives me the ability to schedule clients or let them schedule at themselves.

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that i have the capability to accept deposits as well as full payments. I love the fact that i'm able to offer my clients discounts using PROMO codes.

Cons: I signed up for the trail period to try out services. I decided to push back my opening date, so trail period actually ended before i opened. Setting up mu account and just navigating though. i really like want i see. I haven't had any dislikes so far!!!

LOOKS SLEEK & IS VERY EASY TO USE

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: What I love about Acuity is that it looks so great when it is installed on a sales funnel! I use it to schedule my appointments for my gym.

Cons: What I do not like is that there is a process you must undergo to create the embedding class. It is not hard but it can be complicated at first.

Overall: Easy to Use, Easy to Organize, Easy to Set Up, Affordable

For a free product, it's not bad but definitely could use some improvements.

Jun 01, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: The system that I chose was free which as a small business, was very convenient. It was fairly simple to navigate and use.

Cons: I didn't like that some of my features were limited because I had the free version. I was limited to the number of clients I could have in the system at one point.

Acuity was recommended to me as a new business owner looking to book appointments. It's been great!

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the ease of access, the straight forward directions and the ability to customize with logos, pricing, time blocks, etc. It's also not super overpriced!

Cons: I wish there was a little more for the free option, like at least the ability to add a logo for recognition purposes.

Capterra-loader

The best scheduling tool I found (...and I looked at a few!!)

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Having looked at several online scheduling solutions, I found Acuity to be the one that best served our needs (we run a dog grooming business). Firstly, it appeared to be rock solid - important when you're wanting to trust your business scheduling to the service, and surprisingly not something that can be said of all that I tried. Secondly, the base package was very functional and allowed me to do most of what I wanted to do, including holding files and images against customer records. Finally, the integration through Zapier allowed me to enhance the standard SMS alerting and elevated it to another level. I now have the prospect of being able to alert my clients at each step of their experience, from booking a groom, through reminding them to prevent no-shows, and ultimately to prompting them to provide feedback. Altogether, a good experience, helped by knowledgeable and responsive support if and when you need help.

Cons: Not much. The base records held against the client should probably be a little more substantial - for example you can't hold a physical mailing address against the client by default, which would be useful not so much for mailing these days, but for analysing area uptake patterns and even for pick-up services.

Overall: Helped to streamline our business processes

Acuity was my first option after researching all calendar options. It is easy to learn.

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, integration with other software, and reminder emails. I like the fact that it can be customized with company colors and appointment types can be color coded.

Cons: I'm not happy that higher priced packages are required to offer payment plans or offer memberships.

Good, but not necessarily great

May 30, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Acuity has a LOT of flexibility, which is really nice. You can adapt it to your workflow and give your customers a seamless brand experience.

Cons: Acuity is clunky. Many of the alternatives on the market offer quick and easy-to-use solutions, while Acuity takes longer to select a time.

As a sales person, I've had multiple people tell me that I should switch to Calendly for ease of use.

Great! I've implemented this integration with my everyday processes!

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Facebook pixel and you can create more detailed forms to be filled out compared to other scheduling apps

Cons: I would like a few more integrations with other apps available so I can create a stack easier than using Zapier

Trying to set this up for a client and I am finding it very limited.

May 29, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
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Pros: I shortlisted this one and timely and found this one to be a better price. I am regretting having recommended this one to my client.

Cons: Migration is terrible. We were on another system and we are loosing customer data because the customer profile in Acuity does not offer enough field. I am also dissapointed that imported appointments can not be synched with Xero. We have over 500 appointments that would need to be manually created in Xero. This is really bad.

I've tried many sites for scheduling and this is by far the BEST !

May 29, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Being able to give my customers the policies and procedures BEFORE they get to the booking portion .

Cons: I have no cons ! The fact that all my rules are placed before clients can book, make it way easier for me ! Clients know what they have to do before they arrive for their services and no time is wasted.

Acuity Scheduling allows clients to book in the session they want and link to our Daylite calendar

May 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: All the necessary features seem to be there! Unlike other apps that I've tried to link to Daylite, this is the first that has managed to transfer all the necessary info from client booking form to Dalite appointment.

Cons: It would be great to have more flexibility over the look of the page that the client sees. The calendar view is not that clear when there aren't a lot of appointments available.

Capterra-loader

I think it's very good software, quite mature, and one of the leaders in the category.

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: As a professional writer, I pay attention to HOW a company communicates, and I very much liked the informal and fun way the company speaks to their users. The software seems to have all the major needs checked and is very easy to integrate into WordPress.

Cons: I think their back-end interface (where the paying user operates) is not the most sophisticated or polished. Also, I don't think they integrate closely with a lot of CRMs, though they do integrate with Salesforce (many small businesses cannot afford Salesforce or do not find it the best choice for their needs).

Overall: It's a highly polished, mature product that offers a lot to the end user without breaking the bank. It integrates really well with WordPress. I can see that the company is proud of this product and maintains a stake in keeping it one of the very best options in the marketplace.

It has been an easy and pleasurable experience for the business and myself to grow.

May 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support

Pros: Easy to use, easy to add features & easy to operate so I didn't have much trouble setting up the booking website.

Cons: Abit long to add on/delete features so I don't like adding features or I feel as if it's a chore to add or delete feature.

Its been a absolute time saver

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I like the fact that its easy to use and also easy for my clients to schedule, cancel or see prices. The fact that its right at my fingertips and im not trying to remember every time i leave to grab my booking book

Cons: I dont like that with the free service it dont send text reminders. Thats really the only thing i can think of.

Overall: Time saver

Completely changed he way we schedule appointments!

May 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: We love the automated emails and he calendar views. We also have multiple locations and multiple employees doing private and group courses on one system which is UNHEARD OF (we've checked!)

Cons: Would be helpful to awful `sections of different courses unseasonably of having to create a whole new appointment type. Just a bit cumbersome!

Has all the features I could even imagine I need. Love it.

May 23, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Able to request deposits for appointments booked. So noshows is minimized to hardly any. Love that feature.

Cons: I can't honestly think of a con. It has app the features I could want. And the ones I don't use I just don't use so not a con.

Overall a good experience. Easy for the customer to use and book

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use, the extra features and sync with other calendars.
Easy to set a link in other platforms

Cons: Free version very basic
Premium version at a reasonable price but could be cheaper as it may be too pricey for some traders.

Simple and easy to get started

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it's so simple and easy to setup and start taking client bookings online in just a few steps. The fact that Acuity syncs with other calendars makes managing my diary a breeze.

Cons: I'd like to be able to format the automated emails so they look more like a standard email (maybe you can and I just haven't worked this out yet)

Capterra-loader

Acuity Scheduling has been a life saver. Very easy to use and customize.

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like the simplicity of the calendar. Im able to customize it to my liking without being overwhelmed.

Cons: Everything is great with it. If I could make it better I would make the calendar customizable with different colors and formats

Overall: Professional Look and feel. also helped me to save time. Its is absolutely wonderful and takes the place of hiring an assistant to deal with scheduling.

Very manageable

May 21, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's very easy to use. I love the fact that it's easy to ready some things could be better but it's fine for a first time user

Cons: It could be a little more features on the app itself , like some updates maybe every month would help the app with some of its functions

Greatest schduleing software!

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: Acuity scheduling is by far the most helpful software I have for my business. I have it linked up to my websites scheduling page and my customers can book online without leaving my website.

Cons: I have absolutely no cons for acuity scheduling except for the dashboard and its many options to choose from.

Great and easy scheduling tool!

May 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love that by having acuity, I spend less time picking up the phone to schedule and have more uninterrupted time with my clients.

Cons: I REALLY wish that when the reminder text goes out to my clients, that it would also put my address in there and note about how to enter to get to my salon.

I am a yoga teacher, studio owner, and health coach. This software has made my life so much easier!

May 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It saves me a ton of time and it was easy to set up! No more back and forth with clients trying to figure out what days and times are best to meet. Just: "Here's my Acuity Scheduling link. See you soon." I get an email; they get an email. I get to focus on other things.

Cons: I started with the free version, so it doesn't sync to my Google calendar. I'll be upgrading so that I can take advantage of that feature.

Overall: Saving a ton of time!

Good enough scheduling software - Calendly is better

May 19, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like all the options you have for customizing your user experience. The email template system is pretty robust, and the surveys you can add to a new appointment are great.

Cons: It tries to do too much. What I love about Calendly is that it's just so easy to use. Acuity, on the other hand, can be very complicated and to really get your money's worth, it takes too much time to learn.

I like it Easy for Clients to us

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Clients can see available days and time it is easy to book an appointment my other schedule was complicated

Cons: Did you cannot book couple services at he same time like Hair color Hair Cut wax you need to do them separate

Overall: for now i don't see much of the benefits my clients don't use it and i had only few people book online

Works great

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast and easy works great I like it the best ever great value for money I wouldn't use anything else. I love typing these boxes

Cons: I can say is better anytime costs money but sometimes you just have to spend the big bucks keep on long and make it happen

Overall: Easy scheduling

Great Scheduling application!

May 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Is a fantastic application to manage the schedules in all of our locations. Is super easy to use and set it up.

Cons: Do not have much that i dislike in this software. Everything is fantastic. Maybe the price could be a little lower.

Good scheduling program for creating weekly webinars

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: We used the free version and it was a good program. This was used for scheduling reoccurring webinars that we host and it was effective and easy to set up.

Cons: I'm not sure if this is part of the paid features, but having the "acuity scheduling" name appear on the customer side i would like to change. But that may be a premium feature.

Overall: We used this to help schedule our weekly webinars and it worked very well for our needs.

Amazing!!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Its so easy to use for those of us setting it up and the users. I love that its affordable, and of course the fact that there are so many options.

Cons: Honestly I love everything about this software and do not have anything I don't like about it so far.

I´m a new user, but so far I really love how it works.

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It´s easy to use, it accepts payments so I don´t need to deal with it, it can be embed into my website easily, I love that you can create the forms and follow up emails.

Cons: So far, I haven´t encountered anything I dislike. I do need to figure out how to charge in different currencies though, not sure if it´s possible.

Acuity has made scheduling very easy for clients as a small business.

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: How easy it is for clients to book appointments! How it can connect with other apps such as FreshBooks! It's user friendly and has a variety of functions. The interface looks great also! I appreciate that there is a free version that works.

Cons: The only con is that the fees associated are a bit pricey for a new small business at the moment, but something I really want to make work in the future.

Capterra-loader

Good Platform

May 13, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: The cost benefit of this platform is great, especially if you have small businesses. you will find all the tools we need at a good cost

Cons: The truth is that I have nothing against it, but customer service is a little slow, they have to communicate only through email, so it is not a very fast process. but they solve everything.

Capterra-loader

Simple, Efficient and Helpful

May 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This made it so easy to have my costumers book their service. I love that I can offer different service options for them to select and schedule. Automates so much of my business, so I can focus on what I need to!

Cons: I haven't had any issues to date. It syncs well with my personal calander, easy to adjust availability and services and automates reminders. I still need to figure out adding payments in.

Overall: Autmating my business, so clients can schedule their service. I was able to pick up new business because I could advertise with my link. Super easy!

After trying multiple scheduling apps, Acuity takes the cake.

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The reminders and the ability to customize it and make it my own. Another great feature is the intake form. This feature helped me to get my consultations down under 15 mins because I get a lot of information before I speak with my potential clients.

Cons: I'm not thrilled about the cost since I'm just getting started, but Acuity will pay for itself by freeing up my time to service more clients.

Overall: I get some of my time back. That is more valuable than anything!

Clutch tool for bookings and follow ups

May 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Automates the h--- out of my client communications with regards to booking. It also links into my CRM well (and is a bit of its own CRM). Very easy to have customers pay in app via Swipe, as well as scheduling in app is smooth.

Cons: There is a bit of a learning curve to the tool, which I believe they're aware of hence the constant "hey we're here to help" banner atop every page once you're logged in. Wish the embeds were more customizable still. At times, the updates will change your settings so you really need to check the back end monthly to make sure it's still doing what you want it to do (this is something anyone serious about their business is likely doing anyways).

Overall: Peace of mind. Clients LOVE it, and therefore, so do I. :)

Capterra-loader

Great tool for online reservations

May 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Integrates with other calendars like Google, outlook, and others, the trial period is available for the risk-free experiment

Cons: Setup can be made easier, online payment acceptance can be improved to make this product perfect one.

Capterra-loader

Great scheduling software!

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use this software at the med spa I work at which is great for managing all employee schedules as well as our multiple locations.

Cons: There's not really much that I don't like. Like any new program, you need to play with it a bit to really understand all the intricacies.

Capterra-loader

Manage your online calendar

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It is a great application to manage and manage all your appointments via online, it allows you to create your calendar and synchronize it with your colleagues or with your clients in an easy way.

Cons: It does not have any defect, it is one of the best tools of its kind besides being very easy and working quickly

Capterra-loader

Love this software, helped my small corp. to look big!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. My clients love the confirmation emails and ability to reschedule their appointments. Love that it integrates with my google calendar on my phone. Clients can now schedule appointments and see my hourly rate as well, by type of appointment. It relieves me of having to call to reschedule client appointments.

Cons: Wish I had found this years ago! Price is to low for the range of services I receive. Need to get the word out to more business.

Overall: Saves time, makes my company look more professional. Clients love it! Provides a lot of services for a affordable cost. Easy to use. Great documentation.

Excellent scheduling software with one caveat

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, flexibility, and the ability to really turn it anything you want it to be. I also like the website integration.

Cons: The one caveat is that I could not restrict specific items to specific times. I don't really think any scheduling software has solved this issue so it is isn't a ding really.

Very happy with this product, allows us to focus on the work and not on the scheduling.

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customers able to make there own schedule
We can keep track of what has been done with the in app notes

Cons: The iPhone app needs some work it
When inter-grading it with quick books it creates a new client. Would like to see it add onto the
existing client.

Overall: Peace at mind when it comes to scheduling. Allowing Clients to chose when they are available on there own term s

If you're tech savvy this is a great solution.

May 09, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's customizable and you can kick from a completed survey to another page, or have someone click a button to a new page, with a little bit of custom code. It's everything anyone would need from a scheduling software even in a more complex funnel environment.

Cons: I'm not a huge fan of the layout and design of the user interface. It's not intuitive at all. Still, it's everything you'd want and need as long as you're tech-savvy enough to use it.

A very robust calendar software

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Very feature rich, simple enough to keep client and staff confusion to a minimum, and is very complete without being confusing.

Cons: No suggestions for improvement at this time, the developers have done a fantastic job in this user's opinion.

Used as my go-to scheduling for almost 3 years

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It was very easy to use and set up. Loved the capabilities and how easy it was for my clients to schedule appointments with me.

Cons: I needed additional features that unfortunately at the time were not available. I then found an alternative because of that, but for a beginner, this is a great program to use.

Very helpful product

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's like an extra pair of hands, helps take some of then load of your job duties. Easy set up and very functional.

Cons: Wish the free version offered option to payment on the site. Can offer more features for more customization.

Schedule all your appointments

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is a very easy to use tool, it allows you to schedule all your appointments and send notices to you and your clients, it allows you to save a lot of time and to organize yourself better, you can also try everything with the free version

Cons: So far I have not found any problem, it is very easy to use, besides that they offer a great customer service and allows you to better organize your time with your clients.

I like its simplicity

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is very easy to use, Acuity Scheduling facilitates the scheduling of my appointment with my clients, has been very useful and has made my company grow.

Cons: It is usually difficult at the beginning of use but after learning well, it becomes extremely simple

Activity Schedule is very useful and easy!

May 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how my clients simply click on a link and book their appointments. I also like how they email me when I have an appointment

Cons: My only problem would be the price. For small business starting out the price is pretty steep, if you don't have much clientele yet.

Wasn't for me

May 06, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I know a lot of people love Acuity but it wasn't for me. I couldn't even tell you what I loved the most because it was so difficult to use and wasn't intuitive for me.

Cons: It wasn't intuitive for my way of thinking. You have to set up all the forms and questions first outside of setting up the meeting, which was weird because I'd have to exit out and create, and go back in. I'd like to be able to create new questions inside the meeting type setup. Also, it was pricey compared to other software.

Super easy to use, can keep all of my client files in one place and they love the reminders.

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like the user friendly aspects for my clients as well as the ability to bundle appointments so I don't have awkward gaps throughout the day.

Cons: I would love if it had a soap note capability so that all of my information could be streamlined in one place.

An Incredibly Easy to Use Scheduling Service

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Very quick implementation of a scheduler that we could slap onto our landing pages - Beautiful interface within the forms ensures our landing page forms give off a professional feel - The pretend-I'm-busy feature is very neat (the feature that blocks out certain times for you, even if you're free, to pretend that you're actually a really busy guy) - Very easy to use and set up

Cons: - No integration with our CRM - Our webforms look very similar to anyone else who also uses Acuity Scheduling - Response email templates and the other template emails are really boring looking

Easy to use and customize

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, simple to set up my availability, paid version integrates with my video call software to automatically set up call details for each meeting booked.

Cons: Have to pay for the ability to integrate with my video call software and calendar, but it is worth it for simplicity.

Fantastic software!

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This app offers everything we need at an inexpensive price! Fast and prompt customer service is a plus!

Cons: Although the website is mobile friendly, I wish they could just make an app for phones so it would be more convenient to access.

Positive

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that i can incorporate my calenders for accurate scheduling of my clients. I love the option of choosing through different packages that suit my needs, and the ease of having clients book bia online instead of constant text hassling.

Cons: i dislike least the basic feature not having the option to take payments. I also dislike that i cant send pregenerated emails to my clients as a reminder. I wish we could add a different customizable template to scheduler so it could properly represent my brand.

Great program for booking.

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: when I was trying to decide which program to go with I sent a few friends/clients a couple different ways to book and asked for their feedback. This was by far the one they liked the best for the simplicity of booking on their end. I like the features provided.

Cons: Because there are so many features and editing of calendars, it is a bit overwhelming at first. Now that I have been playing around with it more I am getting the hang of everything.

Overall: It easily lets my clients book with me.

Great software. Pretty easy to use, but customer service could be improved

May 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: The price is something you can't beat! I can run my small yoga studio without breaking the bank. Plus, I get the same functionality as the bigger named software like Mindbody.

Cons: The customer service is e-mail only. The first time I contacted them I waited a day without hearing anything back. When I emailed them again and every time since, however, I got a response in a few hours and they were able to help on the things that were theirs to fix. Also, able to point me in the direction of someone who could help when it wasn't their problem.

I can automate my online reservations, cancellations, customer reminders and payments

May 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows you to synchronize your preference calendar, such as Google, Outlook. In addition, I can customize reservation confirmations, reminders, and keep up with the correspondence of my clients to communicate instantly by text message or email.

Cons: Honestly so far I have no complaints about the operation of the platform is extremely easy to use and facilitates the organization of my schedules, schedule and personal and professional reservations

Overall: So far it has worked very well with my clients and I can update my personal and professional agenda

Great customer service

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lots of options and ways to customize to your business needs. Great customer service, user interface, trial period options.

Cons: Not quite as specific as MindBody for studio management. For a complicated business model (room rental, class scheduling, appointment scheduling, etc) it is a bit daunting.

Overall: Streamlining my rental categories into one program.

Best scheduling software I've used.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love all the different ways you can fine-tune your scheduling, from offering different availability for different appointments to different hours week to week. The ability to also gather additional info, files, and even payment during the scheduling process is invaluable.

Cons: I honestly can't think of anything I don't like about this software! This isn't really a "con" but if forced to choose, I'd say it does way more than I'm not even taking advantage of.

It has been great! I love how easy it is to navigate the system (set availability, block time, pay

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how easy it was for me to create my availability. I didn't take me long to figure out the system compared to other systems I've used.I love how you can select specific days and times to block .

Cons: I do not like the fact that if I block off specific dates and times, that I cannot go back in and edit the time if I made a mistake. Instead I have to delete the entire block and re-enter it. I wish that the free trial allowed you to double book and sync to your google calendar.

Acuity has made my scheduling of massage appointments and classes easier. I find it is easy to use

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the texting reminder feature and I like the ability to schedule classes. I also enjoy that you can integrate your Google calendar.

Cons: Set up is initially tedious but once it's up and running it really makes your life much easier.

One of the best resources available for small business owners!

Apr 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like the feature that allows you to automatically sync calendars between time zones. Their website is also very user friendly for clients when they are trying to schedule appointments.

Cons: It does not have an integrated payment feature and it requires me to still have additional systems in place to collect payments electronically.