--- title: "INVOX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about INVOX Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more." source_url: "https://www.capterra.com/p/151437/INVOX/" page_type: "product" language: "en" --- # INVOX Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) INVOX ## What is INVOX? INVOX shows which campaign, ad and keyword produced each phone call and each form submission. Dynamic Number Insertion assigns every visitor a unique phone number, so calls are matched to their source automatically. INVOX Form Tracking powered by HandL UTM Grabber captures every field a visitor submits, together with UTM parameters, gclid, fbclid and ttclid. Unlike click-based tracking, INVOX measures the call that actually happened, not just the intent to call: caller ID, the recording, and AI-generated call reason, summary and sentiment. Calls and forms are sent to Google Ads and Meta Ads Manager as conversions, and into Pipedrive, HubSpot, Salesforce, Vaunt and 9,000+ apps through Zapier — where CRM activities are populated automatically for every agent, with no manual data entry. Round robin distributes calls and forms evenly across the sales team, with adjustable weighting per consultant. From 49 EUR/month. 14-day free trial, no credit card. ## What is INVOX used for? [Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €49 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for INVOX?[Manage this product listing](https://www.g2.com/products/invox/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### INVOX 4.9 (16) VS. [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting Price €49 Usage Based, Per Month Starting Price $239 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (16) Ease Of Use 4.6 (364) Value For Money 4.8 (16) Value For Money 4.5 (349) Customer Service 5.0 (16) Customer Service 4.5 (345) ## INVOX alternatives Highest Rated [800.com](https://www.capterra.com/p/208208/800-com/) [4.7 (364)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208208/800-com/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) [smrtPhone](https://www.capterra.com/p/255357/smrtPhone/) [4.7 (67)](https://www.capterra.com/p/255357/smrtPhone/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/255357/smrtPhone/) [View all alternatives](https://www.capterra.com/p/151437/INVOX/alternatives/) ## FAQs about INVOX Overview ### Which roles and teams benefit most from INVOX? INVOX is most used by marketing teams, digital advertising specialists, and business leaders who need clearer visibility into campaign performance and customer communications. Marketing managers and brand leads use it to optimize outreach, while executives, owners, and sales-oriented roles rely on reporting to monitor results, efficiency, and growth. Answer based on 16 reviews Overview ### What company size and specific industries is INVOX built for? INVOX is designed for marketing and sales teams that generate leads by phone and web forms, especially in medical and dental clinics, real estate developers and agencies, car dealerships, legal and financial services, auto businesses, and B2B organizations. It fits companies focused on lead capture and sales follow-up across these sectors. Features and Usability ### What are the key features of INVOX? INVOX offers call tracking and attribution features such as dynamic number insertion, multi-channel call attribution, call tracking metrics, and visitor tracking. It also includes call management tools like automatic call distribution, call routing, call monitoring, call recording, call transcription, IVR, and voicemail, plus real-time analytics and CRM integrations. Pricing ### How much does it cost and what fees or limitations are included? INVOX starts at €49 per month for the Starter plan, with a free version and free trial available. Starter includes 1 forwarding number, 300 tracking units, and 5 tracking numbers. PRO costs €119 per month, and Connected costs €299 per month, with higher limits and added attribution, routing, and CRM features. Integrations ### Which third-party tools and platforms does INVOX integrate with? INVOX integrates with Google Ads, Google Analytics 360, Google Data Studio, Google Sheets, HubSpot CRM, Pipedrive, Salesforce Platform, Zoho CRM, and Zapier. These connections cover advertising, analytics, reporting, spreadsheets, and CRM workflows for teams that need to move data across common business platforms. Getting Started and Support ### What training and onboarding options does INVOX offer? INVOX provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct guidance, live online sessions allow remote instruction, and documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does INVOX offer? INVOX provides Email/Help Desk, a Knowledge Base, Phone Support, and Chat for customer assistance. No reviewer feedback about support quality is available here, so the support experience cannot be described beyond these listed channels. ## Features AI summary Based on 899 Call Tracking reviews Capterra reviewers highlight these as the features buyers care about most when choosing call tracking software: - **Call Routing** (**54%** of reviewers rated this feature as critical) - **Call Center Management** (**51%**) - **Call Tracking Metrics** (**46%**) INVOX supports **Call Routing** and **Call Tracking Metrics**, so teams can direct calls to the right destination and measure campaign or agent performance more accurately. However, it does not include **Call Center Management**. Instead, it offers other highly rated features such as **Call Recording** (**48%**), **Voice Mail** (**48%**), and **Call Monitoring** (**47%**), giving teams more visibility into customer conversations, better follow-up options, and clearer oversight of call quality while helping businesses improve response handling and reporting. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Automatic Call Distribution Distribute/route/connect calls Caller ID Identify the number and contact information of a caller before answering the phone Call List Management Manage and track all past and future calls. Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance INVOX 38 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automatic Call Distribution: Distribute/route/connect calls - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dynamic Number Insertion: Assign a unique tracking number to each visitor - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Local Phone Numbers: Generate phone numbers native to a target location - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Call Attribution: Decipher which marketing channels are converting and most effective - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Port Existing Numbers: Transfer existing numbers into the call tracking system - Privacy, Security, and Compliance: Helps companies ensure they comply with industry-specific standards for data management and privacy, such as PII, PCI, HIPAA, and GDPR - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.6 (16) 4.6 Based on 16 reviews ## Pricing Value for money 4.8 (16) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/151437/INVOX/pricing/) Starter €49.00 Usage Based,Per Month It includes: - 5 tracking numbers - 300 tracking units - 1 forwarding number PRO €119.00 Usage Based,Per Month It includes: - 10 tracking numbers - 750 tracking units - 3 forwarding numbers Connected €299.00 Usage Based,Per Month It includes: - 20 tracking numbers - 2500 tracking units - ∞ forwarding numbers Value for money 4.8 (16) 4.8 Based on 16 reviews ## Integrations [ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (16) 5.0 Based on 16 reviews ## User reviews Overall rating 4.9 Based on 16 reviews Filter by rating 5(15) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent MN Mihai N. GM Marketing and Advertising ### "Essential tool for performance marketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2020 The INVOX Call Tracking software is a essential part in measuring the performance of the campaigns we run for our clients. Extremely helpful in tracking both online and offline conversions. Pros This product is really easy to set-up and integrate via API. Also, the customer support is exceptional, the team is very helpful in finding solutions to every request we have. Cons The user experience of the new version of the product can be significantly improved. Also, creating connectors for automation software like Zapier or ITTT would be a plus. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DI Daniel I. Senior Digital Performance Specialist Financial Services ### "Great tool for phone conversions tracking" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 21, 2020 Pros Easy onboarding, out of the box solution that works from day one. Great support from the team, they are always ready to use customer suggestions to improve the product. Cons The visual analytics part could need a makeover in the near future. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RV Richard V. CEO Health, Wellness and Fitness ### "Decluttering marketing ROI for phone conversions" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2020 Pros Finally found the way to see through the phone conversions analytics... Cons Requires call redirecting hence is a bit expensive because of that Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AR Alexandru R. Senior Google Ads Specialist Marketing and Advertising ### "Excellent Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2019 Excellent partnership, positive and valuable feedback. Our company implemented INVOX in over 50 Google Ads accounts and based on the subsequent optimization we managed to increase our client base. Pros Excellent Reporting, Accessibility, Ease of Use, Very Helpful Customer Support, Cons There's nothing that we can think of at this moment. Reasons for choosing INVOX \- Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 31, 2019 Thank you for your review! BF Bianca F. Brand Manager Human Resources ### "Invox can do much better" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 16, 2019 Pros It\`s intuitive and easy to use. I can extract information very fast. Cons The fact that it changes names & colors of sources every month. It does not give me coherence and consistency for my Monthly Report. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 17, 2019 Thanks for the review and being a INVOX customer. We're always striving to improve our business, and I'd like to respond to your dislikes and see if we might be able to make the service better for you. The names of the call tracking sources change every month because in some months you receive calls from certain sources and in other months you no longer receive from the same sources. As for changing the colors of the call tracking sources, we found it a nice thing to make our customers smile. :) HI Harry I. Marketing Marketing and Advertising ### "Great help to understand which channels deliver the best results" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2019 Friendly support, easy to setup Pros simplicity of analytics and the level of support Cons Monthly fee is a bit pricey, the investment only makes sense for bugets above 1000E/mo. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 18, 2019 Hello! Thank you for sharing your feedback! AC Alexandru C. CEO Computer Software ### "Good product, great value for money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 13, 2019 Pros Ease of use and good functionality. Tracking functionality helps a lot. Cons Did not find any cons , until this moment. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Gabriel U. Marketing Manager Health, Wellness and Fitness ### "A golden tool for a marketing department" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2019 Great experience. Great and blazing fast customer support. Pros It is a very easy to use software with great reports. Easy to implement. Cons The fact that you have a limited number o minutes includes, but this is normal :) Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 18, 2019 We are incredibly grateful that you took the time out to leave us this note. Thank you! RN Radu N. Digital Marketing Specialist Marketing and Advertising ### "Invox Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2019 I have been very satisfied with Invox. I used the software for an real estate client to track conversions' sources. Very useful. Pros How easy it is to implement and use the software, as well as the accuracy of the tracking. It is a great tool to add value to the business. Cons I had no issues with the software so I cannot say that it was something I did not like. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 18, 2019 Thank you for leaving us such a wonderful review. :) MS Madalina S. Client Communications & Campaigns Coordinator Marketing and Advertising ### "Totally recommend!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2019 we use INVOX for more than 2 years and it really helped us fully understand the whole media budget spend and the delivered results. we recommend it to all clients that are performance oriented and want to track all website interactions, not just the form completions. Pros easily to implement no bugs good reports Cons maybe to create a new feature where you could track two phone numbers simultaneous. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 18, 2019 Thank you for your thoughts! As soon as possible, you will be able to track more than one phone number on the website. Stay tuned for more updates! [View all Reviews](https://www.capterra.com/p/151437/INVOX/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.