# INVOX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about INVOX Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more. Source: https://www.capterra.com/p/151437/INVOX --- # INVOX Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) INVOX ## What is INVOX? INVOX Call Tracking is a powerful solution designed to help businesses optimize marketing efforts through detailed call analytics. It tracks phone calls back to specific campaigns, whether from online ads, emails, or offline channels. Key features include dynamic number insertion, advanced call routing, detailed conversion tracking, and integrations with platforms like Google Ads, Pipedrive, Salesforce etc. INVOX offers real-time alerts, customizable reporting, and scalable solutions for businesses of all sizes. It enables precise ROI measurement, helping businesses improve marketing efficiency and reduce costs. With a focus on data security and GDPR compliance, INVOX Call Tracking is the ideal tool for businesses aiming to enhance customer engagement and marketing performance. ## What is INVOX used for? [Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €39 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for INVOX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.invox.eu&name=INVOX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### INVOX 4.9 (16) VS. [4.7 (344)](https://www.capterra.com/p/208208/800-com/reviews/) Starting Price €39 Per Feature, Per Month Starting Price $149 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (16) Ease Of Use 4.7 (344) Value For Money 4.8 (16) Value For Money 4.6 (329) Customer Service 5.0 (16) Customer Service 4.7 (325) ## INVOX alternatives [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.6 (143)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (569)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151437/INVOX/alternatives/) ## FAQs about INVOX Overview ### Which roles and teams benefit most from INVOX? INVOX is most used by marketing teams, digital advertising specialists, and business leaders who need clearer visibility into campaign performance and client communications. Marketing managers and brand leaders use it to optimize outreach, while executives, owners, and real estate professionals rely on it to monitor results, streamline reporting, and support growth decisions. Answer based on 16 reviews Overview ### What company size and specific industries is INVOX built for? INVOX is designed for businesses of all sizes that need to track phone call conversions, improve customer engagement, and measure marketing campaigns across digital and offline channels. It suits companies in any industry that rely on phone leads and want clearer insight into call-driven results. Features and Usability ### What are the key features of INVOX? INVOX offers voice mail, call recording, call routing, call transfer, and IVR for call handling, plus call tracking and call tracking metrics for measurement. It also includes CRM, API, third-party integrations, campaign analytics, conversion tracking, and ROI tracking for managing leads and performance data. Integrations ### Which third-party tools and platforms does INVOX integrate with? INVOX integrates with 3 third-party tools for marketing and analytics: Google Ads, Google Analytics 360, and Google Data Studio. These catalog integrations connect INVOX with campaign management, reporting, and performance analysis workflows across Google’s advertising and data visualization platforms. Getting Started and Support ### What training and onboarding options does INVOX offer? INVOX provides in person training, live online sessions, and documentation. In person training supports face-to-face guidance, live online sessions allow remote instruction, and documentation offers written reference material for self-paced review and setup support. Getting Started and Support ### What customer support options does INVOX offer? INVOX provides email/help desk, phone support, and chat. No reviewer feedback about support quality is available here, so the customer experience cannot be assessed from user comments. The listed channels are the only support options specified in the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Call Tracking Metrics Measure campaign influence through collection of keyword tracking and revenue sources Call Transfer Transfers live calls to other agents Campaign Analytics Track and interpret campaign performance metrics INVOX 17 features Application programming interface that allows for integration with other systems/databases Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Measure campaign influence through collection of keyword tracking and revenue sources Transfers live calls to other agents Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Track and monitor a specific set of keywords Manage the process of attracting and converting business prospects into leads Observe and track the demand, usage, progress or quality of a system, product, or user Organize and manage the accomplishments and development of employees or performance of applications or systems Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.6 (16) 4.6 Based on 16 reviews ## Pricing Value for money 4.8 (16) Free Trial Free Version Starter €39.00 Per Feature,Per Month Value for money 4.8 (16) 4.8 Based on 16 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Google Data Studio](https://www.capterra.com/p/190616/Data-Studio/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (16) 5.0 Based on 16 reviews ## User reviews Overall rating 4.9 Based on 16 reviews Filter by rating 5(15) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent MN Mihai N. GM Marketing and Advertising ### "Essential tool for performance marketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2020 The INVOX Call Tracking software is a essential part in measuring the performance of the campaigns we run for our clients. Extremely helpful in tracking both online and offline conversions. Pros This product is really easy to set-up and integrate via API. Also, the customer support is exceptional, the team is very helpful in finding solutions to every request we have. Cons The user experience of the new version of the product can be significantly improved. Also, creating connectors for automation software like Zapier or ITTT would be a plus. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DI Daniel I. Senior Digital Performance Specialist Financial Services ### "Great tool for phone conversions tracking" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 21, 2020 Pros Easy onboarding, out of the box solution that works from day one. Great support from the team, they are always ready to use customer suggestions to improve the product. Cons The visual analytics part could need a makeover in the near future. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RV Richard V. CEO Health, Wellness and Fitness ### "Decluttering marketing ROI for phone conversions" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2020 Pros Finally found the way to see through the phone conversions analytics... Cons Requires call redirecting hence is a bit expensive because of that Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Alexandru R. Senior Google Ads Specialist Marketing and Advertising ### "Excellent Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2019 Excellent partnership, positive and valuable feedback. Our company implemented INVOX in over 50 Google Ads accounts and based on the subsequent optimization we managed to increase our client base. Pros Excellent Reporting, Accessibility, Ease of Use, Very Helpful Customer Support, Cons There's nothing that we can think of at this moment. Reasons for choosing INVOX \- Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 31, 2019 Thank you for your review! BF Bianca F. Brand Manager Human Resources ### "Invox can do much better" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 16, 2019 Pros It\`s intuitive and easy to use. I can extract information very fast. Cons The fact that it changes names & colors of sources every month. It does not give me coherence and consistency for my Monthly Report. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 17, 2019 Thanks for the review and being a INVOX customer. We're always striving to improve our business, and I'd like to respond to your dislikes and see if we might be able to make the service better for you. The names of the call tracking sources change every month because in some months you receive calls from certain sources and in other months you no longer receive from the same sources. As for changing the colors of the call tracking sources, we found it a nice thing to make our customers smile. :) HI Harry I. Marketing Marketing and Advertising ### "Great help to understand which channels deliver the best results" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2019 Friendly support, easy to setup Pros simplicity of analytics and the level of support Cons Monthly fee is a bit pricey, the investment only makes sense for bugets above 1000E/mo. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 18, 2019 Hello! Thank you for sharing your feedback! AC Alexandru C. CEO Computer Software ### "Good product, great value for money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 13, 2019 Pros Ease of use and good functionality. Tracking functionality helps a lot. Cons Did not find any cons , until this moment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Gabriel U. Marketing Manager Health, Wellness and Fitness ### "A golden tool for a marketing department" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2019 Great experience. Great and blazing fast customer support. Pros It is a very easy to use software with great reports. Easy to implement. Cons The fact that you have a limited number o minutes includes, but this is normal :) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 18, 2019 We are incredibly grateful that you took the time out to leave us this note. Thank you! RN Radu N. Digital Marketing Specialist Marketing and Advertising ### "Invox Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2019 I have been very satisfied with Invox. I used the software for an real estate client to track conversions' sources. Very useful. Pros How easy it is to implement and use the software, as well as the accuracy of the tracking. It is a great tool to add value to the business. Cons I had no issues with the software so I cannot say that it was something I did not like. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 18, 2019 Thank you for leaving us such a wonderful review. :) MS Madalina S. Client Communications & Campaigns Coordinator Marketing and Advertising ### "Totally recommend!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2019 we use INVOX for more than 2 years and it really helped us fully understand the whole media budget spend and the delivered results. we recommend it to all clients that are performance oriented and want to track all website interactions, not just the form completions. Pros easily to implement no bugs good reports Cons maybe to create a new feature where you could track two phone numbers simultaneous. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 18, 2019 Thank you for your thoughts! As soon as possible, you will be able to track more than one phone number on the website. Stay tuned for more updates! [View all Reviews](https://www.capterra.com/p/151437/INVOX/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.