# INVOX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is INVOX the right Call Tracking solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151437/INVOX/reviews --- INVOX 4.9 (16) [View alternatives](https://www.capterra.com/p/151437/INVOX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of INVOX Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gabriel U. Marketing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "A golden tool for a marketing department" December 13, 2019 5.0 Great experience. Great and blazing fast customer support. Pros It is a very easy to use software with great reports. Easy to implement. Cons The fact that you have a limited number o minutes includes, but this is normal :) Review Source Response from INVOX December 18, 2019 We are incredibly grateful that you took the time out to leave us this note. Thank you! AA Andreea A. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "An easy way to track our company advertising performances" December 10, 2019 5.0 Pros Invox has been our call tracking partner for the past two years. By using their tools, we were able to get valuable information about the incoming calls and measure how our marketing campaigns performed. Easy implementation, friendly and accurate reports on advertising channels that generated calls. Cons I have no specific criticism about this software, however as we continue our partnership, I could eventually suggest few tailored made features that will improve the overall service we get from Invox. Review Source Response from INVOX December 12, 2019 Thank you for your feedback! We assure you that we make every effort to improve and permanently add new functionalities useful to each business type. BF Bianca F. Brand Manager Human Resources Used the software for: 6-12 months ### "Invox can do much better" December 16, 2019 3.0 Pros It\`s intuitive and easy to use. I can extract information very fast. Cons The fact that it changes names & colors of sources every month. It does not give me coherence and consistency for my Monthly Report. Review Source Response from INVOX December 17, 2019 Thanks for the review and being a INVOX customer. We're always striving to improve our business, and I'd like to respond to your dislikes and see if we might be able to make the service better for you. The names of the call tracking sources change every month because in some months you receive calls from certain sources and in other months you no longer receive from the same sources. As for changing the colors of the call tracking sources, we found it a nice thing to make our customers smile. :) VR Verified Reviewer Owner Construction Used the software for: 1-2 years ### "INVOX Review. " December 12, 2019 5.0 Pros I can see the sources of my traffic much more detailed than analytics Cons More detailed reports would be very useful Review Source Response from INVOX December 16, 2019 Thanks for the review. Soon you will see more detailed and complete reports in your dashboard. MN Mihai N. GM Marketing and Advertising Used the software for: 1-2 years ### "Essential tool for performance marketing" July 21, 2020 5.0 The INVOX Call Tracking software is a essential part in measuring the performance of the campaigns we run for our clients. Extremely helpful in tracking both online and offline conversions. Pros This product is really easy to set-up and integrate via API. Also, the customer support is exceptional, the team is very helpful in finding solutions to every request we have. Cons The user experience of the new version of the product can be significantly improved. Also, creating connectors for automation software like Zapier or ITTT would be a plus. Review Source MS Madalina S. Client Communications & Campaigns Coordinator Marketing and Advertising Used the software for: 1-2 years ### "Totally recommend!" December 12, 2019 5.0 we use INVOX for more than 2 years and it really helped us fully understand the whole media budget spend and the delivered results. we recommend it to all clients that are performance oriented and want to track all website interactions, not just the form completions. Pros easily to implement no bugs good reports Cons maybe to create a new feature where you could track two phone numbers simultaneous. Review Source Response from INVOX December 18, 2019 Thank you for your thoughts! As soon as possible, you will be able to track more than one phone number on the website. Stay tuned for more updates! MD Mihai D. Digital Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Invox is the best for us and the Moloso Clients" December 10, 2019 5.0 We use Invox for tracking phone calls from different medium and sources for us and for our clients. At the moment it is the most reliable and also affordable tool. Pros \- accuracy - great service provide - great and easy to use platform - great customer support Cons At the moment I don't have any cons at the product. Every issue has been resolved ASAP bu customer support and I did not find any problems in the platform Review Source Response from INVOX December 12, 2019 Thank you for your review. We are pleased to have Moloso agency as partners. GB George B. Marketing Director Marketing and Advertising Used the software for: 1-2 years ### "I recommend it all the time! " December 9, 2019 5.0 As a marketing agency, Having the INVOX Call Tracking solutions installed in our customers websites and/or landing pages, gave us a great clearance in tracking our conversion goals. It is easy tu understand the metrics and with this solution, your marketing level is over 70% than others. Pros clearance - accurate measures - easy to use Cons I really didn't find nothing wrong so far. Wrong is not to use this service. Review Source Response from INVOX December 11, 2019 Thank you for your good thoughts and we are glad that INVOX is helpful to optimize your conversion rate! AR Alexandru R. Senior Google Ads Specialist Marketing and Advertising Used the software for: 1-2 years ### "Excellent Software" December 18, 2019 5.0 Excellent partnership, positive and valuable feedback. Our company implemented INVOX in over 50 Google Ads accounts and based on the subsequent optimization we managed to increase our client base. Pros Excellent Reporting, Accessibility, Ease of Use, Very Helpful Customer Support, Cons There's nothing that we can think of at this moment. Reason for choosing INVOX \- Review Source Response from INVOX December 31, 2019 Thank you for your review! DI Daniel I. Senior Digital Performance Specialist Financial Services Used the software for: 1-2 years ### "Great tool for phone conversions tracking" July 21, 2020 5.0 Pros Easy onboarding, out of the box solution that works from day one. Great support from the team, they are always ready to use customer suggestions to improve the product. Cons The visual analytics part could need a makeover in the near future. Review Source RN Radu N. Digital Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Invox Review" December 12, 2019 5.0 I have been very satisfied with Invox. I used the software for an real estate client to track conversions' sources. Very useful. Pros How easy it is to implement and use the software, as well as the accuracy of the tracking. It is a great tool to add value to the business. Cons I had no issues with the software so I cannot say that it was something I did not like. Review Source Response from INVOX December 18, 2019 Thank you for leaving us such a wonderful review. :) AC Alexandru C. Agent imobiliar Real Estate Used the software for: Less than 6 months ### "Best thing I could possibly choose! " December 12, 2019 5.0 Maybe just the possibility to take voice mails whenever I reject a call ( a different voice mail than the carrier's ) Pros People don't text/whatsapp me anymore on my personal number. I get all my calls recorded. User friendly meniu!! Cons Nothing at the time. everything is alright! Review Source Response from INVOX December 13, 2019 Thank you for your appreciation. We have added this development to the list (VoiceMail if you reject the call) and we will add it to the platform as soon as possible. AV Adina V. Managing Director Marketing and Advertising Used the software for: Less than 6 months ### "Magazinul de Case " December 9, 2019 5.0 Very satisfied Pros I like the team and their availability for the client. Great client service! Cons There are still changes that we needed and could not be done from the interface. Review Source Response from INVOX December 11, 2019 Thanks for the appreciation. Your opinion is very important to us and we will consider it in future developments! RV Richard V. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Decluttering marketing ROI for phone conversions" January 6, 2020 5.0 Pros Finally found the way to see through the phone conversions analytics... Cons Requires call redirecting hence is a bit expensive because of that Review Source AC Alexandru C. CEO Computer Software Used the software for: 6-12 months ### "Good product, great value for money" December 13, 2019 5.0 Pros Ease of use and good functionality. Tracking functionality helps a lot. Cons Did not find any cons , until this moment. Review Source HI Harry I. Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Great help to understand which channels deliver the best results" December 13, 2019 5.0 Friendly support, easy to setup Pros simplicity of analytics and the level of support Cons Monthly fee is a bit pricey, the investment only makes sense for bugets above 1000E/mo. Review Source Response from INVOX December 18, 2019 Hello! Thank you for sharing your feedback! Similar Products Featured