# Pega Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pega Platform the right Application Development solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151476/Pega-7-Platform/reviews --- Pega Platform 4.4 (16) [View alternatives](https://www.capterra.com/p/151476/Pega-7-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pega Platform Ease of use 4.1 Customer Service 4.2 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sai Prasanth K. Senior Software Engineer Information Technology and Services Used the software for: 2+ years ### "Overview of Pega Platform" August 24, 2023 5.0 It is a low-code platform to build and deploy the application into the cloud using AWS cloud. Pros I like the Pega Platform because it is easy to develop an application with minimum knowledge of coding. Pega provides different frameworks in which we can select the framework based on our requirements. Pega provides OOTB features which makes our work easy and simple. By having basic knowledge of case management we can easily develop an application that can be converted into Android and IOS applications. The debugging tools provided by Pega help me to track and debug the issues using tools like Clipboard, Tracer, PAL, etc. Cons For most of the issues, we find solutions in the Pega Community but for some issues, there are no solutions and the incident tickets are closed. As Pega releases new updated versions the old applications built on lower versions need to be upgraded then some issues are introduced as some rules are deprecated. Review Source RK Ravi K. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Best BPM tools in terms of customizations and integrations" January 28, 2025 5.0 Overall, Pega is one of the best low-code tools in the market, although it has been a little on the expensive side. Pros The best part about Pega is its customizations and ease of integrations. There are endless number of customizations that Pega offers for your business workflows and processes. Integration is also pretty user-friendly and intuitive and we have been able to achieve all of this with very less code. Cons The documentation can be improved for developers who are new to the platform since it is very overwhelming in the beginning. Academy courses can also be more detailed and contextual. Review Source SGA Sri Greeshma A. Software engineer Computer Software Used the software for: 2+ years ### "No code software" September 2, 2022 3.0 It's a solid software. It is robust and can be easily deployed. Pros Application development is very easy. It's drag and drop UI components helps to build frontend forms and simultaneously customize the backend with a click. Cons It's can be slow. Since there's a lot of backend processing, it would take a couple of seconds while dragging and dropping UI components Review Source JC Joshua C. Dispatch Transportation/Trucking/Railroad Used the software for: 2+ years ### "PEGA dispatch system" January 23, 2025 5.0 User friendly systems used for dispatching drivers for daily runs. Works good and is easy to use. Does not crash often, runs well. Pros Easy to use. Handles all dispatch tasks. Cons Often refreshes automatically, but this can be shut off in the settings. Review Source VR Verified Reviewer Program Analyst Information Technology and Services Used the software for: 2+ years ### "Best Low Code Application Development - PEGA - Business Process Management Platform " June 17, 2024 5.0 Pros I have been working on Pega for 5 years, and it has everything except to customize and develop applications. Pega is a low-code platform that we developed the application and has many huge features for building complex applications. Features like drag-and-drop options and UI are amazing features to get the best outcome. Cons Nothing to dislike about the Pega Platform. It is an amazing platform for developing the applications Review Source Chirag V. Systems Engineer Information Technology and Services Used the software for: 2+ years ### "Multi platforms with Pega" August 9, 2022 5.0 Overall experience with Pega platforms is great. Headless pega is also in demand due its simplicity and ease of use. Customer support is also very good as compared to other platforms. Pros A lot of functionalities are present in a single platform. Very easy and simple to use. Integration with other platforms is hassle free. Cons Creation of UI interface in Pega needs improvement. PDF formatting and creation is not so easy. Review Source James H. Testing Coordinator Used the software for: 1-2 years ### "Useful platform to move business processes to functional solutions" April 21, 2018 4.0 Reduced development time, streamlined testing Pros This is a platform designed to move from properly captured business processes to functional software solutions. The inclusion of mobile services makes it easy to prototype working solutions and produce functional systems with less overall development time. Their depth and breadth of supported processes makes developing systems more likely and less reliant on needing to go "outside the box" to produce fully functional systems Cons Like every platform of this type, not every process required in every situation is covered. When that occurs, there needs to be a way to "color outside the lines" to produce fully functional solutions. The ability to do that exists here, but as is the case with most platforms of this type it is not as intuitive as you would like it to be Review Source VR Verified Reviewer Cloud Governance Computer Networking Used the software for: 1-2 years ### "Out of the Box Workflow Solution" January 1, 2019 4.0 Pros The platform provides a nice, off the shelf workflow solution. It's flexible to suit a variety of implementations. It's robust, easy to learn, and is bug free. There's an activity log which records all actions taken. Cons The user interface is not flashy. Customizing will require a bit of testing. Review Source VR Verified Reviewer Business Analyst Banking Used the software for: 2+ years ### "Pega 7" May 31, 2019 4.0 You can easily design analysis and design with business owners. Pros We used Pega 7 software to develop new processes and improve our processes.You can easily design analysis and design with business owners. Cons To use the app you need your training lane and it takes some time to lear Reason for choosing Pega Platform As a result of mutual evaluations, application functionality, support, was preferred because of the prevalence of worldwide use Review Source HSR Hari Sankar R. Senior Consultant Information Technology and Services Used the software for: 6-12 months ### "Digital process automation" May 5, 2019 5.0 Pros It's has 100% automation process using PEGA technology + Process + Human Simple case management that gives usability If you don't provides the services(web or http) also you can use the Robotics It's take very less time to develop a particular process Salesautomation + Pega + Robotics will gives hand to hand process development Cons It's very difficult to contact support team for small companies its very difficult to purchase Not all PEGA software doesn't come with PEGA license like PEGA robotics If you provide end to end process to a customer easily you can use the PEGA because PEGA is combined with AI+DevOps+Process+Robotics+CRM Review Source gK gummalla K. Software engineer Information Technology and Services Used the software for: 2+ years ### "Pega-The king of BPM" January 15, 2020 4.0 Pros Pega is most powerful BPM tool in current world.This software is having more number of feature compare to other BPMs. It is easy to understandable and easy to use.As a new customer to pega they can quickly adopt to usage of the software.These software is having more number of features than other BPM tools like IBM BPM.The Development of the project in pega is very easy and minimal time.Fast customer service for customization with other tools. Cons The main problem with Pega is learning and tool cost. There is no proper boot camp materiel for new learners and for the emerging customers who wants to use the pega software to implement projects, it's cost so high than other open source software like Java. Review Source NK Nicolaos K. Consultant Information Technology and Services Used the software for: 2+ years ### "Great BPM and case management tool" July 19, 2019 5.0 Pros Powerful tool you can use to do a great deal for enterprise level case management systems Cons you need to familiarise yourself before using it adequately. expensive licenses Review Source AG Alexis G. Manager Used the software for: 2+ years ### "10 years working on BPM with 8 years working on Pega" May 16, 2017 5.0 Flexibility, re-organisation, control, analitical for next best action, 360° view of my customer. Pros The platform concept because is a mix of BPM/case management/low code platform/Versionning/BRE/Mobile app/Analytics/... Cons I will say the price because this product was quite expensive but actually with the cloud solution the price is accessible for more enterprise that they want to make a real digital transformation. Review Source BR Bhargav R. Systems Engineer Information Technology and Services Used the software for: 1-2 years ### "A great BPM tool" November 10, 2016 5.0 I started using PEGA 7 platform 2 years back. Its really a simple and effective tool to use , and it understands our business needs very well, resulting in creating an amazing business process management software for the enterprises. Pros Easy to use, What you see is what you get, Developing a software from UI perspective, Easy integration,Extraordinary support through Pega Discovery Network(PDN), PDN trainings and certifications. Cons Lack of online support should rely upon PDN for all the support needed. Review Source JR Jamie R. Manager, business processes Financial Services Used the software for: 2+ years ### "Great use of BPM methods to streamline work" July 5, 2018 4.0 Pros Development appears to be good within our internal structure. Can use the manager to mock up changes. Cons Licenses can get tedious to update. This is more on our side - but the dev to customize the look and appearance can get complicated. Having a way to customize Pega 7 as a UI can help rather than building it as a framework over our own UI. Review Source JR James R. Used the software for: ### "Its Slow & on premise" October 6, 2016 2.0 average automation WF engine suits only for few domians Wwertyuio ertyuiop ertyuiop ertyuiop rtyuiop Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.