--- title: "Unit Trac Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Unit Trac the right Self Storage solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/151482/Unit-Trac/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-05" --- Unit Trac 4.7 (69) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 5th, 2026 # Reviews of Unit Trac Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews MM Mathieu M ownerReal Estate, Self-employedUsed the software for: 6-12 months. “The system is easy to navigate for the users too!“ March 13, 2025 mw michael w Owner OperatorWarehousing, 2 - 10 employeesUsed the software for: Less than 6 months. “She explains that there is currently not an option to offer customers visiting the website to choose and pay for any term other than a 6 month term and at the 6 month rate. As she explains it, there is no ability for a customer to be able to choose either a 6 month term or a 12 month term and pay the applicable price for each respective service term.“ February 7, 2024 SB Shantonia B Site OperatorUtilities, 2 - 10 employeesUsed the software for: 6-12 months. “My onboard process was smooth. “ June 9, 2025 JP Jeff P PresSemiconductors, Self-employedUsed the software for: 1-2 years. “Also have trouble going back in and changing sites around so I have to delete them and create new ones.“ May 13, 2021 KZ Kim Z Accounts managerWarehousing, 2 - 10 employeesUsed the software for: Less than 6 months. “Having chosen Unit Trac to be our partner in running our business has been by far the best decision we made.“ August 21, 2023 CB Craig B OwnerCommercial Real Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Unreal for helping set up.“ May 19, 2021 CB Craig B OwnerCommercial Real Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Easily able to find and track my customers info, payments due and renewal dates.“ May 19, 2021 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Greg J. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Unit trac mini storage software" December 19, 2018 5.0 It makes renting and collecting rent so easy and keeping track of what is happening as well. Taking credit cards with auto deposit and auto filling in what needs to be showing payments. It is effortless. Pros The soft ware was easy to use and not only that the person that sold it to me was so kind, understanding and helpful. It does everything I can think you would possibly want it to do. Cons Can't think of any bad to tell. Maybe just a little tricky, but not really with the helper) to set up the first lease. Nichole was there and with a smile on her face and so pleasant to help me through until I learned and could do it without her. I had a small business and most people stayed and didn't need much maintenance. Review Source Response from Unit Trac December 20, 2018 Thanks Greg! We love helping our clients and we know that you are a very busy small business owner (like most of our clients) and need software to be simple and effortless since you have many responsibilities! SB Shantonia B. Site Operator Utilities Used the software for: 6-12 months ### "Unit Trac is a game changer" June 9, 2025 5.0 It was an easy process. My onboard process was smooth. I had help all the way. Whenever, I have a problem, my rep gets right back with me and helps me resolve me. When we started with Unit Trac, our units were going in the hole, now they have been caught up for the most part, reports make easy to keep up with everyone's status. Pros Unit Trac does every thing for you. Its all online and accessible from ANYWHERE, keeps up with your clients, reminds you to lock them out, sends reminders on your behalf , emails clients, batch invoices, sends late reminders, auto adds late fees, reminds of next steps, takes various forms of payments, allows you to send emails and attachments, see a layout of your units that are vacant, and who is in them. It really holds you accountable. Best of all the price is GREAT. Cons There isn't anything I do not like about Unit Trac. It has been above expectations. We went from an old school table looking software to this. It works. Switched from [SWAMP](https://www.capterra.com/p/119324/SWAMP/) I felt like it was out dated and the secretary had a hard time keeping up with it. Review Source Response from Unit Trac June 10, 2025 We are grateful for the opportunity to support H&T Lockup! You've made great progress and hopefully you are enjoying the simplicity of managing the business now. KS Katelyn S. Owner and Operator Warehousing Used the software for: Less than 6 months ### "10/10 Recommend Unit Trac" September 28, 2026 5.0 Everyone who owns storage facilities needs Unit Trac in their life. It's made our lives so much easier Pros The ease of use and the price point. Unit Trac has been great for helping our small business manage our storage units. Cons So far I have loved everything about Unit Trac and how it works. It's made collecting rent and staying on top of invoicing much more mangeable. Review Source mW michael W. Owner Operator Warehousing Used the software for: Less than 6 months ### "Unaccommodating Software-contract terms and payments" February 7, 2024 1.0 Total waste of time if the customers experience isn't seamless. Pros The reporting and site map aspects are what initially attracted us but the software is very flawed. Cons We were shocked to realize the system's inability to allow for multiple term and payment options. She explains that there is currently not an option to offer customers visiting the website to choose and pay for any term other than a 6 month term and at the 6 month rate. As she explains it, there is no ability for a customer to be able to choose either a 6 month term or a 12 month term and pay the applicable price for each respective service term. Review Source DP David P. Facility Manager Consumer Services Used the software for: 2+ years ### "Smiplest, Easiest, and Cheapest Self-Storage Management Software" May 18, 2021 5.0 I took over my facility in September of 2018. At that time, every aspect of the business was pen and paper. Physical contracts/leases, pen and paper payment recording, no advertising, cash/check only, etc. I began searching for software to convert this ancient business practice into something modern. I came across other software platforms that were clunky and difficult to operate. Unit Trac stuck out to me primarily because of simplicity. There aren't any frilly extras or ads for their partners. However, while simple, they have loads of features and are continually working on new features. Unit Trac allowed me to implement acceptance of credit cards through Stripe including automatic payment processing. Converting from Paper to Unit Trac was time consuming, but only becuase I chose to include past payments in the software. You could input tenant information and move on. My only gripe is there is currently no way for customers to get a notification prior to their due date. A good portion of my customers are set up with automatic credit card payments, but those that don't tend to forget payments, as usual. Unit Trac has the information available to implement an automatic text/email messaging system to notify tenants of upcoming due dates. Addition of this feature would make a world of difference. Pros Easy to implement, cost-effective, great customer service, website hosting built-in. Cons No automated customer notification of due dates. Alternatives considered [WebSelfStorage](https://www.capterra.com/p/99711/WebSelfStorage/)[Storable Edge](https://www.capterra.com/p/218435/storEDGE/) Reason for choosing Unit Trac In the end, Unit Trac is a straightforward software that provides the features that you want without the fluff that you don't. I can log in from anywhere with internet access, and manage leases, payments, or customers within seconds. Also, the ability to enable a feature that lets prospective tenants begin their own lease is invaluable to me. Review Source Response from Unit Trac May 21, 2021 Thanks for the positive review David! You're operating an efficient facility and we are glad that you chose Unit Trac. Our development team is working on improvements to automatic notifications - stay tuned. MM Mathieu M. owner Real Estate Used the software for: 6-12 months ### "5 stars! Easy and efficient! " March 13, 2025 5.0 Most of all, the servicing is amazing! \[sensitive content hidden\] is fabulous to work with!!!! Pros Exactly what I needed! Very efficient system! It allows me to rent the units virtually and maximize my time! The system is easy to navigate for the users too! Cons Nothing! Unit trac does everything I need and very cost efficient! Review Source Response from Unit Trac March 17, 2025 Thank you for the kind words Mathieu! We are grateful for the opportunity to support your business. Steve A. Owner Packaging and Containers Used the software for: 1-2 years ### "Sorry I waited to try out this software" December 20, 2019 5.0 Unbelievable support. Have given several suggestions for wording changes and new features and they ALL show up in a month or two. Makes life simpler for me as I got rid of the spread sheets! Pros Does everything I need. Can work from home or at the office. Provides annual reports. Credit cards processed at a lower rate than previous. Cons Takes a while to find features that aren't used often. Review Source Response from Unit Trac December 24, 2019 Thanks so much for the positive review Steve! We are grateful for your suggestions for improving Unit Trac. Glad that the software is making life easier - that is exactly what it was intended to do for storage businesses. Bryan M. Project Manager Real Estate Used the software for: 1-2 years ### "Unit Trac is great!" December 14, 2018 5.0 Pros Very easy to use and great customer service. Cons Deposit refunds aren't easily done. I can't send receipts. Review Source Response from Unit Trac December 17, 2018 Thanks for the feedback Bryan! We enjoy working with you and the team. The update coming will allow refund receipts to easily be sent. It's been great to watch your business grow from being a brand new facility to great occupancy. Keep up the great work...we are happy to support you. René françois M. Consulting Architect Retail Used the software for: Less than 6 months ### "my new storage management companion" February 10, 2019 5.0 I was able to easily migrate from my current system to this tool. I was using 3 excel files, and files folders. I have now only one single tool where everything is. Great support team reactive and really friendly. Pros interractive maps showing easilly where are located the non paid rent interractive map showing the free spaces self service map udaptes and creations great support team ! Cons you can't create by yourself additionnal repporting. You need to ask support to make them. Review Source Response from Unit Trac February 11, 2019 Thank you for the feedback René François! We have some updates coming to the reporting that I'm confident will be the solution that you need. Grateful that you now have all of your information in a single tool...managing will be much easier now. AM Adelene M. Licensed Professional Counselor Used the software for: Less than 6 months ### "Awesome product " February 8, 2018 5.0 Pros Very intuitive and easy to use. Doesn't take lessons to be able to use. Information is very organized and can be accessed from different avenues. Super easy to set up. There are lots of options available to trailer to my businesses needs. Customer service is excellent: timely and friendly. Price is fair and is dependent on number of units so I can start out small using this program and grow as I'm able. Review Source Response from Unit Trac February 22, 2018 Thanks for kind words and positive review Adelene! It's our pleasure to work with you. Glad that you are off to a great start. TS Tony S. Owner Real Estate Used the software for: 2+ years ### "Best Storage Facility Software; hands down." May 18, 2021 5.0 Supurb customer service. Pros Easily track unit availability, accounting, pricing, layout. Everything. Price is great. Cons No cons. It is just the right software for the industry. Review Source Response from Unit Trac May 21, 2021 Thanks for the kind words Tony! We enjoy working with you too. BH Bruce H. owner Warehousing Used the software for: 1-2 years ### "Unit Trac Review" May 28, 2019 5.0 Keeps information in one place, customers can lease on line and find with a search. Executive has been great to work with. Pros Ease of use and the support. Cons Haven't had any issues. Review Source Response from Unit Trac May 29, 2019 Thanks for taking time to provide the review Bruce! It's great to help you and watch your business grow. Keep it up! RG Randy G. Manager Real Estate Used the software for: 6-12 months ### "I really like this software. The support is wonderful. " May 3, 2017 4.0 Pros It works from any where and the format is the same on each device. I use a laptop, tablet and phone. All issues and questions are handled immediately. Easy to use and linked to my website which required almost no effort to set up. New features being released. Cons Really very little problems. A few glitches in the payment software has been my only issue and they were fixed Review Source Response from Unit Trac May 25, 2017 Thanks for providing the review Randy! As a person with many devices - Unit Trac was built for people like you to work from anywhere. AH Alvina H. Office Administrator Used the software for: 6-12 months ### "Great for Tracking Customers and Sites!" June 28, 2018 5.0 Easy tracking of Customers !! Pros With this software information is at the tip of your fingers anywhere you go with internet access. Easy to use with Great Customer Support! Cons There are few cons to this software, flexibility might be one of them. The team is open to suggestions and are willing to make changes and improvements. Review Source Response from Unit Trac July 3, 2018 It's a delight to work with you Alvina! Glad that Unit Trac makes it easy to manage the RV storage. We appreciate your suggestions and are happy to turn those suggestions into product enhancements. DP Douglas P. Owner Warehousing Used the software for: 6-12 months ### "Best system I've ever used" May 21, 2021 5.0 Saves a lot of time keeping track of customers Pros Everything was very easy to use. Would highly recommend. Cons Nothing is difficult to learn with this system. Review Source Response from Unit Trac May 24, 2021 Thanks Douglas! Unit Trac was designed to save you time and glad that you confirmed it. We appreciate your response. JC Jeremy C. Owner Real Estate Used the software for: I used a free trial ### "Great Service & Software" May 26, 2019 4.0 great experience from customer support even 'after hours' to ease of using this software. Customer support even set up my facility map for me! Pros Ease of using the software. Allows me to keep all of my records accurate, organized, & up to date. Cons Would like to see more report options for analysis. Review Source Response from Unit Trac May 28, 2019 Thanks for the feedback Jeremy! We will pass this along to our developers. We love helping our clients - from setting up the facility map to helping anytime - we are here to help. You're off to a great start and the website looks great too! AB Anne B. VP Warehousing Used the software for: 2+ years ### "Unit Trac is great!" May 26, 2019 5.0 A+ Pros It is simple and easy to use. I went from manual tracking in an Excel spreadsheet to using Unit Tracs’s online software. It’s affordable and simple to use. Cons Absolutely nothing . They are easy to use, responsive and affordable. Review Source Response from Unit Trac June 4, 2019 Thank you for the positive review Anne! Glad that Unit Trac has made it easier to manage your business. RK Ronald K. Owner operator Warehousing Used the software for: Less than 6 months ### "Unit Trac has been a lifesaver" September 19, 2017 5.0 As a new owner, unit Trac allowed me to create invoices, keep track of all current and delinquents units, and allow me to create my own web page so customers see pricing and availability. Pros The software is extremely easy to use and customer support has been excellent. I have always spoke with customer service when I call customer support and she has been awesome to deal with. I wish I had employees like her. Review Source Response from Unit Trac September 21, 2017 Thanks Ron! We think that you are off to a great start in the self storage industry. We truly enjoy helping our clients and glad that you selected Unit Trac to help you manage your new business. Excited to watch it grow! PS Paul S. President Recreational Facilities and Services Used the software for: Less than 6 months ### "Absolute Necessity of Tracking your Business!!" May 21, 2019 5.0 My experience with Unit Trac has been most pleasurable. Pros Easy functionality and and systematic approach to a CRM program. Cons Not much at all. A few minor changes and Unit Trac will be Superb. Review Source Response from Unit Trac May 22, 2019 Thanks for the positive review Paul! We are excited for the upcoming updates and know that Elite RV will enjoy the improved functionality. We are grateful that you chose Unit Trac to help you manage Elite RV. RN Rene N. Managing Member Real Estate Used the software for: Less than 6 months ### "Satisfied" December 18, 2018 4.0 Unit Trac has allowed multiple owners access to collection records. This is a time and communication saving tool. Pros I like that Home screen show a summary of poor standing leases, availability and a breakdown of current leases. Cons I have not figured out how to use the software to create and access documents (lease and collection letter) to manage the business paperless. Review Source Response from Unit Trac December 19, 2018 Thanks for the review Rene! Our team will reach out and get your eLease set-up. You and your customers will enjoy how easy it is to go paperless. BP Brenda P. Owner Government Administration Used the software for: Less than 6 months ### "Solved all my worries!" November 5, 2018 5.0 It has allowed me to keep trac of 37 units with ease. I thought I was going to have to try and set up some sort of spreadsheet u til I found this program. Pros I was worried about keeping track of 37 units but the Unit Trac programme solved all my problems. This program is terrific! Cons The ease of use. It does everything for you. Review Source Response from Unit Trac November 12, 2018 Thank you for the positive review Brenda! We are happy that you selected Unit Trac and to help you easily manage Crookwell Self Storage. Your feedback is appreciated. RP Rex P. owner Consumer Services Used the software for: Less than 6 months ### "Ace Self Store in Michigan " March 10, 2017 4.0 For a first time user, Unit Trac has been attentive while listening to my questions. Nicole is fantastic! Review Source Response from Unit Trac March 10, 2017 We enjoy working with new clients and helping along the way. Thank you for the review Rex! LV Larry V. owner Retail Used the software for: Less than 6 months ### "unit trac" May 24, 2019 4.0 Have not put into full use yet, I'm sure it will improve my efficiency once I do. Pros Great customer service, I just haven't had time to learn to use all the functions. Cons Not a knock on the software. I have not had time to learn to use all the functions. Do not have a bookkeeper or secretary so it's difficult to set aside time to learn. Review Source Response from Unit Trac May 28, 2019 Thanks for the feedback Larry! We know that your schedule is busy and our team is happy to help you with anything that you need. RH Rob H. Owner Insurance Used the software for: 2+ years ### "Unit Trac Usability" September 12, 2019 5.0 Billing is easy, no more real needs to meet with potential customers (most everything is done with my smart phone). I have been in meetings and received an application for a unit and sent the customer everything they have needed to get it started! Love the freedom and release from pressure of having to meet with the customer. Pros \-how it interacts with my ability to start, stop, and renew leases on the fly. Ease of use for the end user (my customers) has been awesome. The support I got to set up my website was amazing! The staff at Unit Trac is always very helpful with some complicated transactions that we may need help with from time to time. The truth is after talking with the staff and them walking me through things it wasn't complicated at all! Cons Initial set up and getting the muscle memory down as to where to find things. Its just the way it is with anything new. Staff worked well with me on this. Review Source Response from Unit Trac September 13, 2019 Thanks for the positive response Rob! You provide excellent service to your customers and we are glad that Unit Trac helps makes managing the business easier. KZ Kim Z. Accounts manager Warehousing Used the software for: Less than 6 months ### "Simply the best find! " August 21, 2023 5.0 Having chosen Unit Trac to be our partner in running our business has been by far the best decision we made. The experience has made the set up and ongoing running of our facility an absolute breeze. Pros We opened a brand new self storage facility in Australia. The set up and ease of integration could not be easier. And the online support is phenomenal! Cons Only have found that the website that is set up for us through Unit Trac is too basic. Would like to have extra features to add Q&A section for our new customers. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.