Unit Trac

Unit Trac

5 / 5 20 reviews

Who Uses This Software?

Unit Trac allows owner/operator, family owned or multi facility/employee self storage businesses to efficiently manage their facility using cloud-based software to serve your customers professionally.


Average Ratings

20 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.50/month
  • Pricing Details
    $0.50 per unit per month.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Unit Trac
  • www.unittrac.com/
  • Founded 2014
  • United States

About Unit Trac

Unit Trac is a cloud-based self storage management software with productivity boosting features that include a user-friendly interface, interactive facility map, custom website, credit card processing, financial reporting and more that can be accessed from anywhere, anytime on any device allowing self storage facilities to serve customers quickly and professionally. Unlimited users and daily data backup. Check out the full-feature demo and try Unit Trac risk-free for 30 days.


Unit Trac Features

  • Customer Management
  • Deposit Tracking
  • Gate/Access Control
  • Interactive Property Map
  • Late Fee Calculation
  • Lead Management
  • Move-In / Move-Out Wizard
  • Multi-Location

Unit Trac Reviews Recently Reviewed!

Convenient on-line access.

Sep 29, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Program was easy to install and use. This program has an excellent Support team. Support is easy to access and prompt with responses.

Cons: I would like to see a little more ability to personalise reports and screen views. The Leases list by unit number and the customer list appears alphabetically by first name. There should be a way for each user to pick what works best for them.

Overall: You can access information from the office or the field.

Vendor Response

by Unit Trac on October 05, 2017

Thanks for your feedback Alvina! It's our pleasure to work with you. Our service team will follow-up to get more input on the personalized reports and screen views that you are looking for. We are continually working to make Unit Trac better for everyone and your feedback is important to us.

Unit trac is easy to understand and an improvement to our business.

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it adds late fees and makes it easy to email customers with invoices reflecting it. It also makes it easy to see what percentage I am for being full and my good standing customers. It is very easy to navigate.

Cons: I would like to have a reminder feature that would automatically email customers with a rent due reminder. I would like to have a program that would have linked to my gate system but they were installed separately so I understand that is not an option.

Vendor Response

by Unit Trac on October 05, 2017

Thanks for the input Angela! We are glad that it has been an improvement in your business...that's exactly what Unit Trac was designed to you (and be easy at the same time). Automated emails and gate code integration are on the docket for updated features. Our service team will reach out regarding the customer portal - which allows your customers online access to view receipts, invoices, make payments (and even set-up recurring charges to make it easy on everyone). This should help while the email automation is in development.

Great support and easy to learn!

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy the program is to use and learn, the price is right, and I love the quick support you receive.

Cons: During the setup, I would have loved a drop down arrow when my list got long because it was hard to scroll and then click and drag unit to the map. I would also like to be able to add more detail with notes, refund info, etc.

Vendor Response

by Unit Trac on September 27, 2017

Thanks for taking the time to review Unit Trac Ann! It's our pleasure to work with you. We are continually working to make Unit Trac even easier to use. The service team will follow-up to learn more about your request for notes and refund info. The custom lease fields may be what you are looking for.

A++++ As a new storage facility owner, this made it easier to become organized and set up!

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The site plan! It makes getting customers set up and in place a breeze! The reservations for our arena storage are no longer a guess!

Cons: Billing the customers. It is a little hard to figure out, and I keep double billing people! Probably an easy fix on my end though!

Vendor Response

by Unit Trac on September 21, 2017

Thanks for the positive review Jason. Unit Trac was built to take the guesswork out of managing a facility. One of our client service team members will reach out to help you with the billing troubles - we're sure its an easy fix.

So Glad I Chose Unit Trac!

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support is second to none! I get a real person on the phone or by email each and every time I have a question. One of them is always patient and has an answer for me.

Cons: There are a few small features that would be nice and I understand they are being created right now. Nothing major as this software is fully functional as it is! One thing that would be great is to be able to combine invoices. I have customers with multiple units and would be nice to have those invoices on one page rather than individual.

Overall: Customer service is absolutely the best! This software features everything I need to efficiently run my units. The price can't be beat. I'm very happy with this software!

Vendor Response

by Unit Trac on September 20, 2017

Thank you for the positive review Colleen! We're glad that you chose Unit Trac too. It's our pleasure to work with you. We appreciate your feedback on invoicing - our team is working continually to make Unit Trac even better.

Unit Trac has been a lifesaver

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is extremely easy to use and customer support has been excellent. I have always spoke with customer service when I call customer support and she has been awesome to deal with. I wish I had employees like her.

Overall: As a new owner, unit Trac allowed me to create invoices, keep track of all current and delinquents units, and allow me to create my own web page so customers see pricing and availability.

Vendor Response

by Unit Trac on September 21, 2017

Thanks Ron! We think that you are off to a great start in the self storage industry. We truly enjoy helping our clients and glad that you selected Unit Trac to help you manage your new business. Excited to watch it grow!

Excellent time saver for us! And very convenient for our customers.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy invoicing. Recurring payments. Improves cash flow. Customer portal very convenient for our customers. Web interfaces give us a seriously professional and functional website

Cons: So far, we really haven't found anything we don't like about it.
Really looking forward to expense accounting functionality.

Overall: Simplifies operations, emproves cash flow, eases inventory management. Incredible time saver!

Vendor Response

by Unit Trac on August 16, 2017

Thanks for the positive feedback Gina! Unit Trac was built to be a time saver and glad that you've put the functionality to use to make it easy for customers to do business with Little Kingdom Storage.

Awesome system! Unit Trac allows me to run my business with ease. Customer support is exceptional!

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think it's so good, it's hard to know where to begin...
Setup was a breeze. The user interface it excellent--very intuitive. Web interface made it possible to set up our own, very functional and professional website in a matter of hours. Invoicing and payment processing/recording is easy. Customers (and we) love the customer portal and ability to do automatic billing. We are in a very rural, mountain area with no full-time onsite presence, eSig lease capability makes it easy to onboard new customers without having to be there. Customer support is GREAT!!! We could go on and on... www.littlekingdomstorage.com

Cons: I can't really say there is anything I don't like about it, but here are a couple thoughts...
- It would be great if there was a way to set up a new lease (to be activated at a later date) for a unit whose lease has not ended yet.
- I have a few customers who have multiple units/leases. It would be good to combine onto one invoice. I haven't figured out if that is possible, or how to do it if it is
- Can't wait till you release expense tracking!!

Overall: It's so easy to run and track my business with this system, it saves me hours and hours every week

Vendor Response

by Unit Trac on July 05, 2017

We are delighted that Unit Trac has been such a benefit to you and your customers! The time savings is substantial and exactly what the software was designed to do for you - make it easier to manage your facility. Great feedback on the ability to post date a lease and stay tuned for the accounting update coming soon.

I love this software! I had used another online software before, but I am SO GLAD I switched!

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the home page that shows you who is delinquent and how far behind they are. With my old software, I would have to go through my customer list one-by-one, very time-consuming! This software is also very easy to use. The site map was also very easy to set up and is very helpful to see who is renting a particular unit and gives a nice overview of what is available instantly. I like the flexibility to make changes myself when needed. Payments are easy to record and send out receipts. My customers love being able to make payments themselves. I feel much more professional and on top of things with UnitTrac!

Cons: I would like to be able to have automatic reminders sent by email or by text to my habitually late customers or anyone else who would like invoice reminders sent to them.

Vendor Response

by Unit Trac on June 28, 2017

We are glad that you switched to Unit Trac too! Delighted that Unit Trac has been able to save you time and make you feel professional - and make your customers happy. Thank you for the automated messaging feature request. Our development team is working on that functionality. Stayed tuned.

Extremely easy, straight forward to use. The customer service is second to none!

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ridiculously easy to use, straight forward navigation, awesome support staff. Automatic credit card payments.

Overall: Managing my storage facility to the utmost, extremely time effective.

Vendor Response

by Unit Trac on May 25, 2017

Thank you for the positive review Anthony! Unit Trac was built to be straightforward and we are delighted that you feel the same. It's our pleasure to work with you.

I really like this software. The support is wonderful.

May 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It works from any where and the format is the same on each device. I use a laptop, tablet and phone. All issues and questions are handled immediately. Easy to use and linked to my website which required almost no effort to set up. New features being released.

Cons: Really very little problems. A few glitches in the payment software has been my only issue and they were fixed

Vendor Response

by Unit Trac on May 25, 2017

Thanks for providing the review Randy! As a person with many devices - Unit Trac was built for people like you to work from anywhere.

I've looked high and low. Finally, I have found a web based solution.

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like being able to access tenant info from my phone and being able to update on the go. When someone calls, I can tell them which unit is available immediately.

Cons: I don't want the tenants to see all of the past charges. Only show previous month or two. I don't want to remind them of the money they are spending.

Vendor Response

by Unit Trac on May 02, 2017

We are happy that you found and selected Unit Trac Richard! Your input on reducing the payment history is an update that will be made soon. Future improvements are in process.

I am extremely satisfied with Unittrac, they have gone above and beyond to keep me a happy customer!

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is exceptional and obviously a high priority to them. The software design is very user friendly for our self storage facility, the features are easy to navigate. As a new owner of our storage facility, I needed a software package that could quickly get my business up and running, Unittrac was everything I was looking for. I began with the free trial and within 24 hours, I had my customer based entered and organized, and had the gist of the system figured out. It's by far the best valued software out there for self storage facilities. I highly recommend! My favorite software feature is the site map builder, and the fact that the storage units show availability in "real time" to the customer via the in house website feature. Using the provided website, my addition media outlets, Facebook and Twitter buttons can be easily found. Customers can apply online, download the rental application, select a unit, make online payments, and receive automated email invoicing following a payment. In a competitive storage market, Unittrac has organized my business and mainstreamed all the information to my customer base.

Cons: I would love to see the ability to enter and track external business and operating expenses, or have a spreadsheet for tax preparation statements with income and expenses balanced. Although there are a variety of financial reports available to run, none include all the true facts and figures of running the business, only the income.

Overall: Quick, seamless software for the organization and operation of our storage facility business.

Vendor Response

by Unit Trac on May 01, 2017

Meredith - we are delighted that you chose Unit Trac and are happy to help you easily manage your facility. Stay tuned for new features rolling out to address your accounting needs. Your questions and comments about the software are always welcomed!

Unit Trac has changed my business for the better.

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I couldn't be happier with the unit trac software and the customer service is phenomenal! Customer support representative walked me through it with patience and had me up and running in no time. I used to dread the time consuming process of recording payments and now with Unit Trac, so much time is saved. From batch payment recording to the customer portal feature, tedious time at my computer is minimal compared to what it was. Payments that customers make online are automatically updated in my Unit Trac account. Outstanding leases show up upon log in and have helped me keep track and get paid! The site map is another of my favorite features. Since Unit Trac is web based, I can access a map of available units from anywhere. A couple of clicks on my smart phone and I'm conveniently in my site map. I just can't say enough about Unit Trac and wouldn't want to run my business without it!

Vendor Response

by Unit Trac on April 25, 2017

Thank you for your kind words Diana! We are glad that you selected Unit Trac to help you manage your facilities and look forward to continuing to work with you.

Easy and affordable!

Apr 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use
Quick accounting process
Customer friendly

Overall: Unit Trac is a fast and easy way to run your storage facility allowing more time for what you want to do. The ease of setting up accounts and the speed of processing makes Unit Trac the best software I have tried. Taking credit card payments has never been easier and with automatic monthly processing for the accounts that need it make it easy for your customers.

Vendor Response

by Unit Trac on April 25, 2017

Thank you for providing the review Hadi! We are glad that Unit Trac allows you to be more efficient and focus on what you need to do.

Great Software

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The software is everything you need, and nothing you dont. We love how easy it is to use, and the security of not hosing it on a local computer here at the shop. I can log in from anywhere, which is a big plus. The staff is always ready to help if you need anything. Very nice people.

Vendor Response

by Unit Trac on April 25, 2017

Thank you Brent! We know that you are busy and are delighted to be able to help you easily manage your facility from anywhere.

So far so good!

Apr 25, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Nothing bad to say about the customer service, James always responds promptly and offers a solution where possible.

Some features we would like take a little longer to implement than we would have hoped but it is not affecting our satisfaction

Vendor Response

by Unit Trac on April 25, 2017

Thank you for providing the review Hugh! We appreciate your feedback and our development team is continually working to improve Unit Trac and add new features - more to come soon.

Ace Self Store in Michigan

Mar 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: For a first time user, Unit Trac has been attentive while listening to my questions.
Nicole is fantastic!

Vendor Response

by Unit Trac on March 10, 2017

We enjoy working with new clients and helping along the way. Thank you for the review Rex!

Simple, affordable software for Mini Storage

Mar 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From the "cold sales call" to the online activation of the program and website, it was a "breeze". The support was second to none and the program is relatively easy to learn and navigate. I especially appreciated their concern with my concerns, and their willingness to modify, on their end, were possible. I've been looking for just such a program for several years and found that most where geared to "very large" facilities. Where Unit Trac can handle "very large" requirements I felt it was a good fit for me, a smaller storage facility owner. I'm very pleased with the overall experience with an emphasis on the one-on-one "real person" help when needed. The programs functionality, ongoing help when needed and the included web site just added to my appreciation of this program. I would recommend this program to anyone.

Vendor Response

by Unit Trac on March 02, 2017

Thank you for providing the review! It's been our pleasure working with you.

Self-storage tracking software

Nov 10, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Automatic Credit Card Payment.
Site Map.
WebSite To Excel Migration

Cons: Site Map Is Easier To Use On PC Than CellPhone.

Overall: UnitTrac has been great in laying out site maps of my facility, managing leases and easily viewing empty, upcoming or overdue units. It has also provided the capabilities of both paperless and hard copy tracking. Automatic credit card charging is my favorite set and forget option.

Recommendations to other buyers: I recommend designing odd building layouts to make sure this software is right for you. Each time I logged into the program I ran a report to check to make sure it was tracking and up-to-date and it was, daily. Try running your own reports and see what style you like the most and what works with your company the best. I hope to eventually be able to transfer to an entirely paperless service soon.

Vendor Response

by Unit Trac on November 10, 2016

Thank you for your review Dominic! We appreciate you taking the time to review.