# Page 2 | Unit Trac Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Unit Trac the right Self Storage solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151482/Unit-Trac/reviews --- Unit Trac 4.7 (68) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Unit Trac ## Showing most helpful reviews Showing 26-50 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LR Linzie R. Owner Consumer Services Used the software for: 2+ years ### "Makes my job easier and my customers happy!" May 20, 2021 5.0 First time storage facility owner, I had idea what to expect but once I got into Unittrac, it made it so easy and like I said, customer service is #1. Pros First and foremost, my contact guru at Unittrac is \[SENSITIVE CONTENT HIDDEN\], amazing just does not describe her at all! I love that she is just a phone call away,. Being new to the business, I had lots of questions and she is ALWAYS so pleasant and patient to deal with. Love the reports page, I can pull all the info I need. The e-sign is a great asset, customer love it! Cons Wow. I have yet to figure that out! No complaints here. Review Source Response from Unit Trac May 24, 2021 Thanks so much for the positive review Linzie! Always happy to help - anytime. DA Drew A. Manager/Owner Warehousing Used the software for: 1-2 years ### "Best Storage Software on the Market" June 3, 2019 5.0 I like Unit-Trac. I have thought about and have almost gone with other Storage Software companies but once I try out there system, I seem to gravitate back to Unit-Trac. They are a great Storage Software system. I like how easy the software is to use and my customers seem to like using the system to make there payments. Pros I like Unit Trac because it is Easy to Navigate and very User Friendly. Cons Some of the things I do like about it now which I am sure will be greatly improved over time. Unit Trac is a young Storage Software Company. 1. Statement Generator 2. Bundling Customers when they might have multiple units. Review Source Response from Unit Trac August 18, 2021 Thanks for the feedback Drew! I know that you'll enjoy the accounting updates that will be rolling out soon. Thanks for your patience. Customers who have multiple units can have one invoice - making it easier to see the customer's total balance due. JV Jack V. Owner/operator Architecture & Planning Used the software for: Less than 6 months ### "Awesome system! Unit Trac allows me to run my business with ease. Customer support is exceptional!" July 3, 2017 5.0 It's so easy to run and track my business with this system, it saves me hours and hours every week Pros I think it's so good, it's hard to know where to begin... Setup was a breeze. The user interface it excellent--very intuitive. Web interface made it possible to set up our own, very functional and professional website in a matter of hours. Invoicing and payment processing/recording is easy. Customers (and we) love the customer portal and ability to do automatic billing. We are in a very rural, mountain area with no full-time onsite presence, eSig lease capability makes it easy to onboard new customers without having to be there. Customer support is GREAT!!! We could go on and on... www.littlekingdomstorage.com Cons I can't really say there is anything I don't like about it, but here are a couple thoughts... - It would be great if there was a way to set up a new lease (to be activated at a later date) for a unit whose lease has not ended yet. - I have a few customers who have multiple units/leases. It would be good to combine onto one invoice. I haven't figured out if that is possible, or how to do it if it is - Can't wait till you release expense tracking!! Review Source Response from Unit Trac July 5, 2017 We are delighted that Unit Trac has been such a benefit to you and your customers! The time savings is substantial and exactly what the software was designed to do for you - make it easier to manage your facility. Great feedback on the ability to post date a lease and stay tuned for the accounting update coming soon. TM Todd M. Owner Operator Warehousing Used the software for: 6-12 months ### "Great for our small facility" May 24, 2019 5.0 Pros 1\. Easy to use, very intuitive. 2. Can be accessed from any device. 3. Very affordable, especially for a smaller facility. 4. Everything needed for a new customer can be entered in one screen. (Customer, Lease, Credit Card, Initial Payment, Recurring Payments, and Customer Portal) Cons This is a very simple software package that does about 95 percent of what I would expect. A couple features that I believe are missing at the moment. 1. Automatically email invoices x number of days before the next payment is due as a reminder. 2. Simple way to email a select group of leases/customers. 3. A way to combine invoices for customers that rent multiple units. Review Source Response from Unit Trac May 28, 2019 Thanks for the feedback Todd! You'll be happy to know that an accounting update is coming soon and next up - improved communications. DT David T. Director Security and Investigations Used the software for: 2+ years ### "the truth" December 18, 2018 5.0 unitrac staff are very good communicators and each time ive had an issue they have sorted it very quickly, but more importantly if i ask for them to call me (im in New Zealand) they do so im old school and sometimes you just cant beat a phone call to get something across. Pros this software is easy to use but complicated enough in the back ground to provide a awesome simple outcome that takes very little management time Cons some functions can not be done on apple ipad Review Source Response from Unit Trac December 19, 2018 Thanks for the feedback Dave! Our team also appreciates your suggestions for feature improvements as we are committed to making Unit Trac - you've had some great suggestions! Our team will follow-up about the functionality on the iPad as everything should work on any device. DW Derek W. Owner Accounting Used the software for: 1-2 years ### "Great Company" December 14, 2018 5.0 We are able to run multiple facilities from one office. Even looking at adding our Rental Properties on Unit Trac. Pros Easy to use. Very affordable. We started with one small 40 unit facility and have grown to over 500 doors. Unit Trac has made the transitions easy and are always their to help! Cons Would like auto emails to be send to customers with Invoice, and when card is declined. Review Source Response from Unit Trac December 20, 2018 Thanks for the positive review Derek! It's been great to see your business grow. You are doing great work. We have some updates coming that you will be happy with...thanks for your patience. It's only going to get better from here. rM robert M. Mgr. Retail Used the software for: 6-12 months ### "Fort Knox Climate Control Storage Review " December 18, 2018 5.0 Excellent! Easy, simple, fast, (except Site Map) and very user friendly ! The Very Best Customer service with the team !!! 10 STAR for them!! Thank You Bob Malle Pros Very Easy to learn and use! Saves you time when you are renting a unit and the accounting reports are a big help for my accountant. Cons Map Loads very slow! Edit the map should be able to be done from the Availability screen. Payment up date and recording could be improved. Would be nice if it was Quick Books compatible! To allow me to have easier access to a P&L on a daily or weekly schedule with out having to make the sales entry manually. Review Source Response from Unit Trac December 19, 2018 Thanks Bob! We enjoy working with you and glad to have Fort Knox Climate Storage operating efficiently from since you opened for business. It's been exciting to watch your business lease-up. We will figure out why the map loads slower than normal. Confident our team can resolve that for you. sK sandy K. owner Real Estate Used the software for: Less than 6 months ### "Unit Trac" May 18, 2021 5.0 Have been really happy with the customer service aspect. The software developers are in the self storage business themselves and really thought their product through. I have had a lot of questions for first time situations that I wasn't sure how to handle and they have been great. We have had a lot of compliments from our renters on the ease of going through the lease process. Pros Really like the Unit Trac software. The ease of using the software is great for a newcomer to the business. All the important information is easy to get to and it generates useful reports. Integrates a website that is easy to make changes to. Cons Would love to see it be able to integrate with my Quickbooks software or have an area in their software to handle the expense side of the business. Right now, I manually enter my deposits and merchant fees into Quickbooks to get a complete financial picture. Review Source Response from Unit Trac May 21, 2021 Thanks Sandy! We enjoy helping new facility owners that they have...we've been there before too. Our team will reach out about the eLease - we've heard it's simple with info, sign and pay. We are open to feedback. CB Craig B. Owner Commercial Real Estate Used the software for: 6-12 months ### "Great Product" May 19, 2021 5.0 Keeps my storage facility running efficiently and requires little time to learn. Support staff \[SENSITIVE CONTENT HIDDEN\] is second to none. Unreal for helping set up. Pros I have a large RV storage facility and use it to run the daily business operations. Easily able to find and track my customers info, payments due and renewal dates. Cons Unable to easily send a mass email to active customers Review Source Response from Unit Trac August 18, 2021 Your business is booming Craig and we are happy to help you as you grow. More improvements coming soon to make it easier to communicate with your customers. We are excited to share the most recent update that allows mass emailing to customers! Committed to making Unit Trac better and we appreciate your input. DB Doris B. Office Manager Consumer Services Used the software for: 6-12 months ### "Simplifies Life!" May 13, 2021 5.0 Overall experience is EXCELLENT! I love that I can run credit cards, set up portals, send emails, etc out of this one resource! Saves a lot of time and energy! So glad we found this system! Pros It easily shows how many of each size unit is available at a given time. We don't have to tell people that we don't have specific units available...they can easily see that on our website. Cons If there was a way to connect to our Quickbooks, that would help! Review Source Response from Unit Trac May 21, 2021 Thanks for the positive review Doris and we are glad that you found Unit Trac too. We appreciate you feedback regarding Quickbook integration - with the revenue report - we hope that you find there isn't a need for duplicate entry. JP Jeff P. Pres Semiconductors Used the software for: 1-2 years ### "Unittrac" May 13, 2021 5.0 Great \[SENSITIVE CONTENT HIDDEN\] has been very helpful and goes out of her way to help me!!! Pros Keeps up with rentals, income and reports Cons No way to charge a Daily rate. Also have trouble going back in and changing sites around so I have to delete them and create new ones. Reason for choosing Unit Trac No reason Review Source Response from Unit Trac May 21, 2021 Thanks for the feedback Jeff! We are always happy to help. Next time you need to change the site around - let us know and we can help so that you need to delete and re-create the spaces. LM Lacey M. Realtor Consumer Goods Used the software for: 1-2 years ### "Great for storage facilities" October 1, 2019 4.0 Overall this program has been extremely useful to me with my storage business Pros I like that it helps me jeep track of all customers and their payments Cons I don't like that it doesn't recognize when a customer makes a partial payment. It only recognizes payments in month increments Review Source Response from Unit Trac October 4, 2019 Thanks for your positive review Lacey! We appreciate your feedback. Our development team is finishing the accounting update that will address partial payments. JS Jim S. Owner Commercial Real Estate Used the software for: 6-12 months ### "Small facility review" December 27, 2018 4.0 A small learning curve but now no problem getting to where I need to go in the program. Pros I like the ease with which to take payments and view current status of all tenants. It keeps track of monthly income and can be used when auctioning units by utilizing the store function. Cons I would like to be able to send all late tenants emails at the same time rather than having to open each account to send the emails one at a time. Seems like this would be an easy fix . The map edit screen seems to be very slow. The unit Box covers up other units so you have to click somewhere else to view the unit you want to select next. Review Source Response from Unit Trac December 28, 2018 Thanks for the feedback Jim! Our team will look into the responsiveness of the map. We are working to improve communications. Stay tuned for updates. TS Tony S. Owner Real Estate Used the software for: 2+ years ### "Best Storage Facility Software; hands down." May 18, 2021 5.0 Supurb customer service. Pros Easily track unit availability, accounting, pricing, layout. Everything. Price is great. Cons No cons. It is just the right software for the industry. Review Source Response from Unit Trac May 21, 2021 Thanks for the kind words Tony! We enjoy working with you too. MG Margot G. Owner Warehousing Used the software for: 1-2 years ### "Unit Trac is a Great Fit for Our Facility!" December 14, 2018 5.0 It is easy to use for both us and for our customers. My customers are impressed that they can rent up online and have autopay enabled free of charge. I like it because it draws the right customers, those with decent credit, to our facility. Unit Trac automatically records their payments, which is also a time saver I like. Pros More customers would rather sign up online than stop in because they are busy. This allows them to sign up on their schedule and get things taken care of before move-in day. So units can be rented up even while I am out of the office or after business hours. Cons I have asked for a way to automatically send an email payment reminder to customers that request it. I was told this would be implemented last year. Has it been done and have I just missed seeing it? Review Source AK Amanda K. Owner Commercial Real Estate Used the software for: 2+ years ### "Unit trac review " January 1, 2019 5.0 Pros The customer service is amazing. They always respond immediately with any questions or concerns oh, and I always go the extra mile to help. Cons No problems. It has really helped my business Review Source Response from Unit Trac January 4, 2019 Thanks for the positive review Amanda! We enjoy working with you. Castleton Self Storage operates very efficiently - great work! BH Bruce H. owner Warehousing Used the software for: 1-2 years ### "Unit Trac Review" May 28, 2019 5.0 Keeps information in one place, customers can lease on line and find with a search. Executive has been great to work with. Pros Ease of use and the support. Cons Haven't had any issues. Review Source Response from Unit Trac May 29, 2019 Thanks for taking time to provide the review Bruce! It's great to help you and watch your business grow. Keep it up! JR Jonathan R. Manager Real Estate Used the software for: 1-2 years ### "Excellent program!" December 18, 2018 5.0 Pros We love the automatically billing and automatically producing invoices. There was a very small learning curve, too. It has made managing our rentals so easy! Cons I have frequently requested auto-invoicing. I currently have to remind several renters every month that their bill is coming due. Auto-invoicing would be SO SO SO NICE! I'm begging for it! Also, we would like the ability to add a fee to credit card transactions. I have to manually enter those now and it's a pain. Review Source Response from Unit Trac December 19, 2018 The Unit Trac team appreciates your positive review Jonathan - thanks! You've been patient and with your requests and they will be rolled out. We want Unit Trac to be great for you and great for your customers...especially so that you can make getting paid even easier. EF Elizabeth F. Owner Warehousing Used the software for: 6-12 months ### "Unit Trac review" May 25, 2019 4.0 Great Pros The ease of use, easy to learn, not complicated Cons Need more flexibility for niche businesses. We are an RV storage facility and need better website options to accommodate our message Review Source Response from Unit Trac May 28, 2019 Thanks for the review Elizabeth! We appreciate your honest feedback - please keep the suggestions coming and our team will work to make the updates. RG Randy G. Manager Real Estate Used the software for: 6-12 months ### "I really like this software. The support is wonderful. " May 3, 2017 4.0 Pros It works from any where and the format is the same on each device. I use a laptop, tablet and phone. All issues and questions are handled immediately. Easy to use and linked to my website which required almost no effort to set up. New features being released. Cons Really very little problems. A few glitches in the payment software has been my only issue and they were fixed Review Source Response from Unit Trac May 25, 2017 Thanks for providing the review Randy! As a person with many devices - Unit Trac was built for people like you to work from anywhere. JR Joe R. Owner Warehousing Used the software for: Less than 6 months ### "Simple Set-Up" May 21, 2019 5.0 I appreciate the patience that the Unit Trac team showed since I’m a new storage owner. They know the industry and it shows. The software is simple to use and the online rentals make it easy to do business with new customers. Pros The Unit Trac team was great! They helped me set-up the site map, uploaded customer info, create the eLease and helped with our website. Everything was ready to go the moment we closed on the facility! Cons None - the software will make running the facility easy. It has what I need. Review Source Response from Unit Trac May 22, 2019 Thanks Joe! You're off to a great start. It's exciting to work with clients who are new to the self storage industry and we are glad that you selected Unit Trac to ensure that your new facility is operating efficiently. AH Alvina H. Office Administrator Used the software for: 6-12 months ### "Great for Tracking Customers and Sites!" June 28, 2018 5.0 Easy tracking of Customers !! Pros With this software information is at the tip of your fingers anywhere you go with internet access. Easy to use with Great Customer Support! Cons There are few cons to this software, flexibility might be one of them. The team is open to suggestions and are willing to make changes and improvements. Review Source Response from Unit Trac July 3, 2018 It's a delight to work with you Alvina! Glad that Unit Trac makes it easy to manage the RV storage. We appreciate your suggestions and are happy to turn those suggestions into product enhancements. CJ Chris J. Owner Consumer Services Used the software for: 6-12 months ### "Couldn't do this job without it!" May 18, 2021 5.0 Couldn't do this job without it! Pros Customer Service. \[SENSITIVE CONTENT HIDDEN\] helps and does as OUTSTANDING job!!! Cons Lots of stuff to remember, and I am not the best person for doing tech stuff..... Review Source Response from Unit Trac May 21, 2021 Glad you have Unit Trac to help you Chris! Thanks for the positive review. DP Douglas P. Owner Warehousing Used the software for: 6-12 months ### "Best system I've ever used" May 21, 2021 5.0 Saves a lot of time keeping track of customers Pros Everything was very easy to use. Would highly recommend. Cons Nothing is difficult to learn with this system. Review Source Response from Unit Trac May 24, 2021 Thanks Douglas! Unit Trac was designed to save you time and glad that you confirmed it. We appreciate your response. SD Seth D. Manager Consumer Services Used the software for: 6-12 months ### "Good Software" December 14, 2018 4.0 Pros I like the ability to login from any device, and the “snapshot” data that is on the home page ie. who is behind or what units are open. Cons The site is slow and lags at times. There are features that need to be added. Review Source Response from Unit Trac December 20, 2018 Thanks for your feedback Seth! We are sorry that you are experiencing slowness at times. We will figure out what is happening and get Unit Trac back to being more snappy and responsive for you. Talk to a Capterra advisor for free and get results within 15 minutes.