# Page 3 | Unit Trac Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Unit Trac the right Self Storage solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151482/Unit-Trac/reviews --- Unit Trac 4.7 (68) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Unit Trac ## Showing most helpful reviews Showing 51-68 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM Adelene M. Licensed Professional Counselor Used the software for: Less than 6 months ### "Awesome product " February 8, 2018 5.0 Pros Very intuitive and easy to use. Doesn't take lessons to be able to use. Information is very organized and can be accessed from different avenues. Super easy to set up. There are lots of options available to trailer to my businesses needs. Customer service is excellent: timely and friendly. Price is fair and is dependent on number of units so I can start out small using this program and grow as I'm able. Review Source Response from Unit Trac February 22, 2018 Thanks for kind words and positive review Adelene! It's our pleasure to work with you. Glad that you are off to a great start. SL Samuel L. Owner Warehousing Used the software for: 6-12 months ### "Lincolnville Storage Review" December 19, 2018 5.0 Being able to track move in/out rates, and keeping my website up to date is the best! Pros Easy to use Customer Service liked with stripe Cons I cant send mass emails to all customers would like to see a link for pay pal Review Source Response from Unit Trac December 20, 2018 Thanks for the positive review Sam! We have some updates under development that will allow for easier communications with your customers. JC Jeremy C. Owner Real Estate Used the software for: I used a free trial ### "Great Service & Software" May 26, 2019 4.0 great experience from customer support even 'after hours' to ease of using this software. Customer support even set up my facility map for me! Pros Ease of using the software. Allows me to keep all of my records accurate, organized, & up to date. Cons Would like to see more report options for analysis. Review Source Response from Unit Trac May 28, 2019 Thanks for the feedback Jeremy! We will pass this along to our developers. We love helping our clients - from setting up the facility map to helping anytime - we are here to help. You're off to a great start and the website looks great too! DK Diana K. Used the software for: ### "Unit Trac has changed my business for the better. " April 25, 2017 5.0 I couldn't be happier with the unit trac software and the customer service is phenomenal! Customer support representative walked me through it with patience and had me up and running in no time. I used to dread the time consuming process of recording payments and now with Unit Trac, so much time is saved. From batch payment recording to the customer portal feature, tedious time at my computer is minimal compared to what it was. Payments that customers make online are automatically updated in my Unit Trac account. Outstanding leases show up upon log in and have helped me keep track and get paid! The site map is another of my favorite features. Since Unit Trac is web based, I can access a map of available units from anywhere. A couple of clicks on my smart phone and I'm conveniently in my site map. I just can't say enough about Unit Trac and wouldn't want to run my business without it! Review Source Response from Unit Trac April 25, 2017 Thank you for your kind words Diana! We are glad that you selected Unit Trac to help you manage your facilities and look forward to continuing to work with you. AB Anne B. VP Warehousing Used the software for: 2+ years ### "Unit Trac is great!" May 26, 2019 5.0 A+ Pros It is simple and easy to use. I went from manual tracking in an Excel spreadsheet to using Unit Tracs’s online software. It’s affordable and simple to use. Cons Absolutely nothing . They are easy to use, responsive and affordable. Review Source Response from Unit Trac June 4, 2019 Thank you for the positive review Anne! Glad that Unit Trac has made it easier to manage your business. LL Lydia L. Assistant Manager Financial Services Used the software for: 6-12 months ### "Amazing!" January 6, 2019 5.0 Wonderful, I am so happy to this program! Pros How easy it is to use! Would 100% recommend this for anyone. Cons Nothing. Its easy to use, easy to learn and any time i need help I have received a reply within hours of needing it. Review Source Response from Unit Trac January 8, 2019 Thanks Lydia! We appreciate your feedback and glad that we had the opportunity to meet you at the self storage conference. Let us know anytime that you have a question. We are happy to help! RK Ronald K. Owner operator Warehousing Used the software for: Less than 6 months ### "Unit Trac has been a lifesaver" September 19, 2017 5.0 As a new owner, unit Trac allowed me to create invoices, keep track of all current and delinquents units, and allow me to create my own web page so customers see pricing and availability. Pros The software is extremely easy to use and customer support has been excellent. I have always spoke with customer service when I call customer support and she has been awesome to deal with. I wish I had employees like her. Review Source Response from Unit Trac September 21, 2017 Thanks Ron! We think that you are off to a great start in the self storage industry. We truly enjoy helping our clients and glad that you selected Unit Trac to help you manage your new business. Excited to watch it grow! MB Michael B. President Warehousing Used the software for: 2+ years ### "Storage " May 21, 2021 4.0 Good experience. \[SENSITIVE CONTENT HIDDEN\] has always been readily available to answer questions. Pros Has facilitated handling of customers accounts without personal contact. Billing can be done quickly and efficiently. Cons No significant deficiencies. Would be beneficial to have accounting capabilities in program. Review Source Response from Unit Trac May 24, 2021 Thanks Mike! We appreciate your feedback and are working to continually make Unit Trac better. Glad to help! PS Paul S. President Recreational Facilities and Services Used the software for: Less than 6 months ### "Absolute Necessity of Tracking your Business!!" May 21, 2019 5.0 My experience with Unit Trac has been most pleasurable. Pros Easy functionality and and systematic approach to a CRM program. Cons Not much at all. A few minor changes and Unit Trac will be Superb. Review Source Response from Unit Trac May 22, 2019 Thanks for the positive review Paul! We are excited for the upcoming updates and know that Elite RV will enjoy the improved functionality. We are grateful that you chose Unit Trac to help you manage Elite RV. JK Jon K. Controller Warehousing Used the software for: Less than 6 months ### "Product Reviews" May 21, 2019 5.0 Our personnel has seen a significant time savings with tracking customers as well as have the credit card information saved internally and automatically processing transactions on a monthly basis. The main personnel will save about 8-10 hours per month with the change to Unit Trac. Pros Ease of use; very user friendly; very simple to navigate through the software/website Cons Nothing noted so far, but it seems as though any issues were taken care of immediately from customer support Review Source Response from Unit Trac May 22, 2019 Thanks for the positive review Jon! Unit Trac was built for efficiency and we are know that the staff will appreciate the ability to focus on other responsibilities rather than processing the billing. Thanks for choosing Unit Trac to help you easily mange the storage and parking. RN Rene N. Managing Member Real Estate Used the software for: Less than 6 months ### "Satisfied" December 18, 2018 4.0 Unit Trac has allowed multiple owners access to collection records. This is a time and communication saving tool. Pros I like that Home screen show a summary of poor standing leases, availability and a breakdown of current leases. Cons I have not figured out how to use the software to create and access documents (lease and collection letter) to manage the business paperless. Review Source Response from Unit Trac December 19, 2018 Thanks for the review Rene! Our team will reach out and get your eLease set-up. You and your customers will enjoy how easy it is to go paperless. JR Jason R. Manager Used the software for: Less than 6 months ### "A++++ As a new storage facility owner, this made it easier to become organized and set up!" September 20, 2017 5.0 Pros The site plan! It makes getting customers set up and in place a breeze! The reservations for our arena storage are no longer a guess! Cons Billing the customers. It is a little hard to figure out, and I keep double billing people! Probably an easy fix on my end though! Review Source Response from Unit Trac September 21, 2017 Thanks for the positive review Jason. Unit Trac was built to take the guesswork out of managing a facility. One of our client service team members will reach out to help you with the billing troubles - we're sure its an easy fix. BP Brenda P. Owner Government Administration Used the software for: Less than 6 months ### "Solved all my worries!" November 5, 2018 5.0 It has allowed me to keep trac of 37 units with ease. I thought I was going to have to try and set up some sort of spreadsheet u til I found this program. Pros I was worried about keeping track of 37 units but the Unit Trac programme solved all my problems. This program is terrific! Cons The ease of use. It does everything for you. Review Source Response from Unit Trac November 12, 2018 Thank you for the positive review Brenda! We are happy that you selected Unit Trac and to help you easily manage Crookwell Self Storage. Your feedback is appreciated. D&AS Duane & Alice S. Owners Real Estate Used the software for: 6-12 months ### "So grateful for this program!" December 28, 2018 5.0 We have an outside storage facility and I was having a hard time keeping track of billing. It is a snap now! I keep all the client information along with the billing. That makes it easy to look up information. Pros 1\. My service tech set it all up for me. She was always quick to call back when I had a questions, too 2. It is inexpensive 3. It is easy to work with. Cons I don't use it often so even though it is easy I almost have to relearn it when I do billings. Review Source Response from Unit Trac January 2, 2019 Thanks for the positive review Alice! Our team is happy to work with you and we are so glad that it is a snap to manage your business now. That's exactly was Unit Trac was designed to do. AH Ann H. accountant Accounting Used the software for: 1-2 years ### "Great Software!" December 18, 2018 5.0 Pros I love the ease of use, the details you have access to, and the support is fast and accessible! Cons Some of the accounting detail I would love isn't available - yet. Unit Trac has made several improvements already in the time we have been using the system. Review Source RP Rex P. owner Consumer Services Used the software for: Less than 6 months ### "Ace Self Store in Michigan " March 10, 2017 4.0 For a first time user, Unit Trac has been attentive while listening to my questions. Nicole is fantastic! Review Source Response from Unit Trac March 10, 2017 We enjoy working with new clients and helping along the way. Thank you for the review Rex! BM Brent M. Used the software for: ### "Great Software" April 25, 2017 5.0 The software is everything you need, and nothing you dont. We love how easy it is to use, and the security of not hosing it on a local computer here at the shop. I can log in from anywhere, which is a big plus. The staff is always ready to help if you need anything. Very nice people. Review Source Response from Unit Trac April 25, 2017 Thank you Brent! We know that you are busy and are delighted to be able to help you easily manage your facility from anywhere. LV Larry V. owner Retail Used the software for: Less than 6 months ### "unit trac" May 24, 2019 4.0 Have not put into full use yet, I'm sure it will improve my efficiency once I do. Pros Great customer service, I just haven't had time to learn to use all the functions. Cons Not a knock on the software. I have not had time to learn to use all the functions. Do not have a bookkeeper or secretary so it's difficult to set aside time to learn. Review Source Response from Unit Trac May 28, 2019 Thanks for the feedback Larry! We know that your schedule is busy and our team is happy to help you with anything that you need. Talk to a Capterra advisor for free and get results within 15 minutes.