# eSputnik Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eSputnik the right Email Marketing solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151483/eSputnik/reviews --- eSputnik 4.7 (11) [View alternatives](https://www.capterra.com/p/151483/eSputnik/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eSputnik Ease of use 4.7 Customer Service 4.7 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacob M. Cloud Engineer Computer Software Used the software for: 1-2 years ### "Outstanding customer support" November 5, 2019 5.0 Powerful system with advanced features for reasonable price. You can create and store templates, get instant reports on opens and clicks, RFM-analysis. Better than most competitors. Pros eSputnik customer support is by far the best I've received for a marketing SAAS product. I used to have a lot of questions and always received a reply within a couple minutes. The solution is feature-reached with a good price, much better than most competitors. Cons In terms of functionality, it seems to do everything we need it to do. We use a system for more than a year and just once faced a problem, but it was quickly solved in a customer support service. Review Source MY Maksym Y. COO Consumer Services Used the software for: 6-12 months ### "Simple Integration and Responsive Support" June 4, 2025 5.0 "eSputnik allows to manage multiple communication channels in one place and reach a large audience efficiently. It also makes it easy to run A/B tests, helping optimize performance and gain valuable insights that support sales growth. The platform supports nine communication channels and offers integration with services like Shopify and WooCommerce. We also appreciated the built-in AI features, which add extra value for automation and personalization." Pros We worked with eSputnik as an IT team, helping our eCommerce client integrate the platform. It’s a solid customer data platform for businesses looking to build omnichannel communication. The technical team and customer success managers provided clear, timely support throughout the integration. We got step-by-step guidance, and the scripts were easy to implement without affecting page load speed — everything ran smoothly. Overall, the experience was positive. The integration was completed within the deadline, and we’d be comfortable recommending eSputnik to other clients. Cons We didn’t encounter any major issues during our work with the platform. Even when something didn’t work right away, the team responded quickly and was proactive in helping us resolve it. Communication was smooth and the support team stayed engaged throughout the process. Review Source AB Aliaksandr B. Marketing Expert Marketing and Advertising Used the software for: 6-12 months ### "Not good as looking" January 27, 2021 3.0 Well, this is a long story. I'll try to describe my experience, using onle facts. I worked with a client, he is got a logistics business with a lot of clients database (over 70K). This clients are opt-in with a online and offline lead Forms and requests. Also they are accepted the Privacy Policy and Cookies. In one Day we are decide to start the Email company in Austria, Germany and UK. We are make a A/B test with images and text only. So I will be unimpressed. A lot of errors, bounces and in the end we was banned. So I make a contact with support, gave them proof and the answer was like 'your accound banned forever'. There are no SPAM reports, we was banned for no reason. Of course, I started using another services, like Mailchimp, SendPulse and Close.io. And right now will be an irony. Emails by these services sends perfectly. So I wouldn't use eSputnik never again. Pros The price is cheap, but it is the last thing that I like. Cons Bad delivery to international recipients (Email errors or bounces), Also not user-friendly support. Reason for choosing eSputnik This was my first experience in Email marketing. Review Source MB Marika B. Human Resource Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "eSputnik Is a Powerful Email Marketing Tool" April 18, 2024 5.0 Pros I like the simplicity of the features of eSputnik. eSputnik has been working so well for us when it comes to email marketing. Cons I have zero reasons to dislike eSputnik. eSputnik is super amazing. Review Source Olga M. CEO Information Technology and Services Used the software for: 1-2 years ### "Amazing email service and automation capabilities" May 22, 2020 5.0 Thanks to eSputnik we were fully aware of the significance of omnichannel marketing and improved our automated workflows. I am convinced that this software can be helpful not only for small, but for large businesses too. Pros The whole tool is very convenient and easy to use: you don't have waste time searching for this or that feature in email editor. All frequently used blocks and controls are situated in sight. Omnichannel approach and automated workflows based on real-time events make eSputnik an irreplaceable assistant in accomplishing your marketing tasks. In addition, artificial Intelligence allows to predict customer behaviour and adapt your campaigns directly to the client's needs. Using this feature you can create great content with deep personalization for your audience. Cons I did not find any serious cons. Maybe only one: the pricing plans for web push notifications are not entirely clear. Review Source Valeria T. Partner Manager Computer Software Used the software for: 6-12 months ### "Powerful product for the reasonable price" February 7, 2019 5.0 eSputnik has very detailed analytics. I like that now we can reach out to our customers not only by Email but also other channels such as Viber, Web Push Notifications and visualize our sales funnel. Now thinking about adding advanced segmentation. Highly recommend! Pros The system is user-friendly and has very detailed analytics. Building RFM data analysis helped us to effectively segment our customers' list and boost sales. Also, they gave us contact support during the all marketing campaign. Cons Not much to dislike here. We haven't faced any troubles during the all-time using. Review Source AM Alina M. Marketing Manager Computer Software Used the software for: 1-2 years ### "Awesome tool for marketing automation" July 30, 2019 5.0 It's a great solution - simple interface with powerful features. Pros With eSputnik we can reach a larger audience. I also like that I am able to customize so many different things on the email. eSputnik reports are very detailed, so now we can better segment our contact list. Cons Absolutely nothing, my only suggestion would be perhaps a more how-to videos to help people who are beginners in email marketing. Review Source Olga H. CEO & Co-founder Cosmetics Used the software for: Less than 6 months ### "Cost-effective push notifications" April 3, 2019 5.0 I didn't have time to try all features but already can say that it is cost-effective and assist in building your clients and business. Pros I use eSputnik push notifications for 2 months and really satisfied with the results. I can segment my audience by their location, gender, age, purchase history, and other parameters. The channel is practically free and already generated new leads. Cons I am new in push notifications channel, so I would like to have more walk-through videos. Apart from that it is an awesome tool all in all. Review Source ЖТ Жанна Т. content marketer (outreach) Marketing and Advertising Used the software for: 1-2 years ### "Excellent Service" June 8, 2018 5.0 Pros Very simple and intuitive interface. Creating email campaigns are easy and beautiful. Automation is the most extensive I've seen. Cons I decided to switch over from another service because a friend was promoting eSputnik and I am extremely happy about that decision. Didn't find any cons yet. Review Source VR Verified Reviewer pharmacist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Digital Marketing made easy!" May 1, 2021 4.0 We noticed an increased awareness of our products and services Pros The software really saves you time by not having to design the whole digital marketing page and does it for you. That way, you can concentrate on efficient communication with your customers. Cons The package prices are on the higher side and should cater for start up as wells Review Source IT Iurii T. CEO Translation and Localization Used the software for: 1-2 years ### "Good tool for emails" October 19, 2020 5.0 Pros Simple, cheap. easy to use. I am satisfied. Cons UI Design is not the best, but UI is ok so not really a problem. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.