# CredSpark Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CredSpark the right Survey solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151515/CredSpark/reviews --- CredSpark 4.7 (26) [View alternatives](https://www.capterra.com/p/151515/CredSpark/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CredSpark Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews VT Victoria T Vendor Relationship SpecialistConsumer Electronics, 51 - 200 employeesUsed the software for: Less than 6 months. “There were tons of ways to set it up, it was easy to use, I was able to create my first assessment in less than a day and it was up and running after some internal Q&A in a week.“ December 13, 2022 CS Chitra S Editorial DirectorMedia Production, 201 - 500 employeesUsed the software for: 6-12 months. “The CredSpark platform is intuitive, polls are easy to create, and the reporting feature is fantastic!“ December 16, 2022 Joyce R VP, Director of Audience Development & ResearchPublishing, 11 - 50 employeesUsed the software for: More than 2 years. “Customer support team is responsive to feedback always eager to help develop solutions.“ December 9, 2022 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Seth H. Digital Audience Development Manager Automotive Used the software for: 1-2 years ### "Digital Audience Development Manager's Review" November 10, 2025 4.0 Overall, the product is pretty good. It has great capabilities, but has room to continue to grow and improve. Pros The ability to create valuable engagement on my websites. It is also a bonus that it ties directly into Omeda. Cons The logic can be buggy. Skip logic and display logic do not always work as they should. Which causes multiple issues for credspark quizzes. Review Source Response from CredSpark November 25, 2025 Seth, thank you so much for taking the time to leave us this review! We value your feedback and will continue to do our best to ensure the smoothest possible CredSpark experience for you. Thanks for your partnership! JK Jennifer K. Manager, Enterprise Learning Enablement Financial Services Used the software for: 2+ years ### "CredSpark- a Total Win" December 13, 2023 5.0 Pros CredSpark has transformed how we deliver learning surveys and assessments by providing a variety of engaging and customizable experiences as well as valuable insights and reporting capabilities. Cons We are completely satisfied with CredSpark. Review Source Response from CredSpark December 20, 2023 Thanks for this feedback, Jen! We are happy to know how useful the app has been and look forward to continuing to support your initiatives in the future. BA Byron A. Sr Dir, Marketing Operations Publishing Used the software for: 1-2 years ### "Viable, cost-effective solution" July 24, 2019 4.0 It was a solid option for our basic needs. If we were to expand the line of business it was used for, I would look for another solution. Pros It gets the job done and is inexpensive. There is not robust functionality, but it delivered the features we needed. Cons It was not incredibly intuitive and we had several instances where we needed to contact support to execute what we thought were straight forward requests. Review Source Response from CredSpark July 31, 2019 Thanks for your feedback, Byron. We reached out to you via email so we can get a more detailed list of the functionality you'd like us to add. (You might need things that CredSpark actually can already do, but maybe aren't sufficiently clearly discoverable.) Anyway, your input is gold so hope we can connect! Cheers, Lev BB Bill B. SVP, Product Development Online Media Used the software for: 2+ years ### "Versatile product for various needs" December 12, 2022 5.0 Customer Service is amazing at CredSpark. The CredSpark team has been a true partner over the years, and willing to participate in product brainstorming ideas. By sharing our roadmap and hearing theirs, we are able to build dynamic products to meet our business needs. Pros CredSpark is extremely customizable, allowing us to build multiple products on their platform. We have used the product to build games, interactive features, quizzes and more. CredSpark is powerful and very customizable. Cons Would like to see SSO and the ability to implement 2FA for login. Review Source Response from CredSpark March 9, 2023 We love working with our clients to ensure we're meeting their needs. Thanks to this feedback, we've implemented SSO and are working on a 2FA solution. Keep the ideas coming, Bill--we appreciate them and you! VR Verified Reviewer Learning and Developent Specialist Information Technology and Services Used the software for: 6-12 months ### "Credspark at Fortinet" December 15, 2022 5.0 All in all the experience with Credspark has been positive. The Credspark team response has been great on understanding and implementing our requirements. As a result, we have been able to very quickly benefit for implementing Credspark assessments in our learning programs. Pros The features most impactful for us have been the capacity to create question banks and select randomized questions from it, being able to have a fair-grading for multiple choice questions, and uploading questions in bulk.The Credspark team made all these features possible, by understanding the requirements and implementing the features, while making them simple to use.The seamless integration with our programs in Degreed was key for a successful implementation. Cons It would be great to add more graphical functionalities to the assessments, E.g. being able to place graphical components to complete a process diagram.Improvement to the drag and drop order and drag and drop pair match display could make them easy to use. Several users have expressed it seems unclear what the task is with these type of questions.The anonymity of records has make it difficult to manage our integration process, we have had to find some interesting and creative workarounds to overcome this. Review Source Response from CredSpark March 9, 2023 Thanks for this feedback! We love users who fully explore all the ways in which the app can function, and even if you weren't able to deanonymize the data sent to us, at least you've been able to use it to better understand your learners and their needs. MW Megan W. Director of Client Experience, Marketing Services Publishing Used the software for: 1-2 years ### "Big Fan of CredSpark!" December 12, 2022 5.0 Love CredSpark! It's been easy to use and implement in several ways that have expanded how we can engage & interpret data. We love the ways we can leverage content, and the ways we can integrate with our current softwares and websites for the best user experiences and automations. The team is quick and helpful, and always open to suggestions of better ways to fit our needs. We have been so happy with this software! Pros This product has been easy to use and integrate. It's given us so much more insight into date, and so many more options for ways to interact with our audience. Cons Sometimes customizations aren't perfect, or there are still a few use cases I need help figuring out how to make work for me. But the client team is always helpful on figuring out ways to make my vision work! Review Source Response from CredSpark March 9, 2023 Yay! We love working with you to execute on your clever (and fun!) ideas--and we love how easily and how much your learn about what your readers do/don't know and what they're looking for along the way! JB Jessie B. Digital Marketing Strategist Marketing and Advertising Used the software for: 6-12 months ### "Overall great experience with CredSpark!" January 12, 2024 5.0 Overall my experience with CredSpark has been great, especially working with Gabi who is always so responsive, kind, and helpful! Pros CredSpark has been an essential tool in gaining insight into our audiences and making sure they are receiving the resources they need. It's also a great feature for website engagement and interactive content, which can set a website apart from others! Cons Not being able to design analytics -- I think it'd be beneficial to be able to change the colors in the graphs so that when we include it in reports we can make it branded. Review Source Jason W. Director of Product Development Publishing Used the software for: 1-2 years ### "Great product that allows us to integrate polls and quizzes within our editorial content." March 1, 2018 4.0 More engaging content experience that allows readers to provide opinions or test their knowledge on a subject. Also provides a number of sponsorship opportunities for customers that are closely aligned with our editorial content. Pros The quality of the user experience is best in class. The polls and quizzes provide a positive user experience within site content that is also designed to encourage conversions. This is a tool that both enhances the engagement of our content and provides an unique sponsorship opportunity. One of my favorite engagement tools within the product is the ability to easily generate HTML for an email that allows the reader to answer the first question of a quiz in an email and is automatically redirected to the article page on question 2. The frequency of new feature introductions is also a big positive. CredSpark is very good at acting quickly on suggestions to improve the product. Cons While creating a poll or quiz is simple and intuitive, some of the more advanced and interesting features require some effort and experimentation to master. It is an easy tool to introduce to new team members, but the learning curve to become a fully independent user can be frustrating. Review Source Response from CredSpark March 9, 2023 Thanks for this feedback! We love seeing clients embrace novel ideas like embedding questions in emails and appreciate all the innovative ways you have explored using interactive content! LS Leonardo S. Associate Director of Product Management Hospital & Health Care Used the software for: 2+ years ### "Nice, user friendly way to keep your audience engaged" January 31, 2023 5.0 Pros How user-friendly and intuitive it is for our internal users, and how easy it is to iframe into our own solutions and customize the CSS to really make a unified experience for our end-users. Cons I don't think that there is anything particularly negative about the product, I would like to see some features roll out spatially when it comes to using Credspark in a live/hybrid setting to keep live audiences engaged. Review Source Response from CredSpark March 9, 2023 Thanks for this feedback! We love all the different ways you are using the app and how you've taken full advantage of our customization options. And we really appreciate all your input into our Live Event Mode feature development--keep the good ideas coming! VT Victoria T. Vendor Relationship Specialist Consumer Electronics Used the software for: Less than 6 months ### "The Best In the Business!" December 13, 2022 5.0 Pros I researched quite a few different softwares for what we were looking to do and had a checklist of everything we needed the software to be able to do, CredSpark fit all the boxes. It was everything we were looking for and more! There were tons of ways to set it up, it was easy to use, I was able to create my first assessment in less than a day and it was up and running after some internal Q&A in a week. Cons The only feature we would have loved to see, even though it wasn't a requirement for us, was the ability to customize the 3rd party sharing of the results. I would have loved to be able to pick and choose what was/wasn't shared and be able to share some version of the results with some people while sharing a different version of the results with others. Reason for choosing CredSpark It hit all my boxes for what we needed! Review Source Response from CredSpark March 9, 2023 We do love a good super-user! Thanks very much for your feedback on 3rd-party sharing; we're working on improvements to that feature to help meet your needs. More to come! EC Emma C. Marketing and Data Manager Publishing Used the software for: 1-2 years ### "Go-to Customer Engagement Tool" December 9, 2022 5.0 Pros Credspark is very intuitive to use and launching the product across all of our brands was easy and straightforward. I like how the quiz tool contains multiple HTML bits to easily integrate your quizzes onto your web pages, emails and pop-ups. As a marketer, I love having a tactic that is content driven but super interactive! Cons My biggest con is that it did take some trial and error to have the data from credspark flow into our CRM Omeda. Review Source Response from CredSpark March 9, 2023 Thanks for this feedback! Our deep integration with Omeda keeps getting better, in no small part because of client input on how it can function best for them. We love the way you've used the app in re-engagement campaigns--such a powerful use case and such great results! rW randy W. CVP Curator Insurance Used the software for: 1-2 years ### "Great Value and Amazing product to help with training" December 12, 2022 5.0 The ability to quickly answer our questions and help create samples is vital in the role out of this product, our trainers really enjoy centralizing all assessments into one location no matter the authoring tool. Pros Features and flexibility of what can be done in questions and in deployment. Cons No Cons yet, if I have a problem they are quick to help or show me how to do what needs to be done. Reason for choosing CredSpark Integration with degreed and value for money Review Source Response from CredSpark March 9, 2023 Thanks for this feedback! Your team has come up with so many and interesting use cases for the app--we applaud the creativity in engaging with your learners to help them and you. MM Marina M. Content Director Media Production Used the software for: 2+ years ### "CredSpark Rocks" December 1, 2023 5.0 Pros We love the automation, the ability to pull reports whenever we want. Cons Not sure. CredSpark has made all of the enhancements we've asked. Review Source Response from CredSpark December 5, 2023 Thanks for sharing this feedback! We love working with our clients to ensure we're meeting their needs and appreciate your partnership. BC Benjamin C. Email Marketing Specialist Higher Education Used the software for: 1-2 years ### "We loved CredSpark!" December 19, 2023 5.0 Pros CredSpark is a wonderful and robust survey, quiz, and form building tool. We loved how customizable everything is and how easy to use the features were. Their support staff is second to none and truly add value that's second to none. The ability to add images into answers, question mapping, interactive games, and more all made the platform 10/10. We also loved the ability to connecting with our HubSpot account! Cons The only thing is the pricing, as we were only using it to build out forms and quizzes, we felt we could use a less costly alternative. Review Source Response from CredSpark December 20, 2023 Thank you for this feedback, Ben! We are glad you found exciting use cases for interactive content and capitalized on our HubSpot integration! AM Ane M. Marketing Manager Financial Services Used the software for: 6-12 months ### "Seamless Process and Unmatched Support" December 9, 2022 5.0 We've been using the information we captured with the help of Credspark in all sorts of client-facing and internal materials. It helps us tell a much stronger story of who our audience really is without having to question the source of the information...sounds basic but we didn't have a lot of that before we started working with Casey, Lev and the rest of the Credspark team. Pros The process of building surveys with Credspark was seamless. Their surveys are easy to implement and their platform is easy to understand and navigate for all teams (not just development/BI). The Credspak team is just the cherry on top of a great product, they make the process easy, and their support and accessibility are unmatched. Cons Can't think of any features we didn't like. Review Source Response from CredSpark March 9, 2023 Thanks for trusting us to help with this important audience intelligence project--we are so glad the results have helped you make better/more informed decisions and meet the needs of your readers! GC Gina C. Content Director Events Services Used the software for: 1-2 years ### "Great team and easy to use " December 10, 2022 5.0 Pros Being able to customise the journey for our delegates. Cons Nothing, I’ve enjoyed working with the CredSpark team this year. Review Source Response from CredSpark March 9, 2023 Thanks for this feedback! It's been great to learn about your events and help you get to know your audiences even better. AM Alexandra M. Digital Product Manager Used the software for: 1-2 years ### "We love working with Credspark. Always receptive to our feedback for both custom & standard products" February 26, 2018 5.0 The biggest benefit is our development team is no longer creating our quizzes for us, which used to be time consuming for both the development and editorial teams. I can't say enough about the ease of use to create quizzes. The reporting is great, the new features are great and it's visually appealing on our sites. I've worked closely with their development team on custom projects and they have been a pleasure to work with. The genuinely care about our custom needs and didn't have any ego when we asked for a change. Pros I love the ease of use. I manage the product relationship with Credspark and I've onboarded many of my colleagues on the platform. The UI is easy to understand and non-technical editors have caught onto creating a quiz very quickly. I love how easy it is to embed on our websites, and how accessible the Credspark team is if we have any questions. Cons Some of the features are not aligned with the specific needs of our brand requirements. In those cases Credspark has been receptive to work with us and see if there's a viable solution within their current platform. Review Source Response from CredSpark March 9, 2023 We appreciate your many years of partnership, and have thoroughly enjoyed supporting the various use cases you have developed over time. We look forward to the next new project! Joyce R. VP, Director of Audience Development & Research Publishing Used the software for: 2+ years ### "Good product made great because of customer support" December 9, 2022 5.0 Pros Easy to use, versatile for survey and lead gen applications. Customer support team is responsive to feedback always eager to help develop solutions. Cons Reporting is minimal but adequate for my applications. Review Source Response from CredSpark March 9, 2023 Thanks for your feedback! We also appreciate your team helping us with insights on the kinds of reporting improvements you were looking for. We look forward to continuing to improve our product to support your business needs...and drive additional revenue! CS Chitra S. Editorial Director Media Production Used the software for: 6-12 months ### "Fun and Interactive Content Format" December 16, 2022 5.0 We have seen increased content engagement on our website and been able to capture valuable information about our audience behavior. Pros For a content team looking for new ways to generate interactive content online, quizzes as a format worked great for our website. The CredSpark platform is intuitive, polls are easy to create, and the reporting feature is fantastic! Cons The advanced features are hard to understand but the customer service team answers any questions immediately. They are the best in the business! Review Source Response from CredSpark March 9, 2023 Thanks for this feedback! We love seeing your audience's excitement for your quizzes--you have strong content, but you make it even stickier/more engaging by putting it in quiz format. Nice! MB Miranda B. Technical Learning Director Insurance Used the software for: 1-2 years ### "CredSpark Review" December 15, 2022 4.0 Good. Easy to user and Support has been great. Pros The platform is easy to use and quickly create various assessment type. Cons Not being able to add my own users to groups I create. Reason for choosing CredSpark Already connected to Degree. Review Source Response from CredSpark March 9, 2023 Thanks for this feedback! It was great to get to roll out the additional permissions/functionality you wanted--we always love knowing how we can better support our clients. MT Mai T. Director, Marketing Professional Training & Coaching Used the software for: 1-2 years ### "Easy to use" January 5, 2023 5.0 Pros I like how easy it is to just set up surveys, pretty intuitive, drag and drop. I found my account rep was exceptional in supporting us whenever we needed help. Cons After 12+ months using the software, I haven't found anything I didn't like about CredSpark. Review Source Response from CredSpark March 9, 2023 Thanks for this feedback! We are happy you're happy with the lead generation you're getting from the app. We look forward to continuing to support your work. LK Lexi K. Audience Marketing Manager Used the software for: 6-12 months ### "CredSpark is a wonderful tool to create quizzes and keep our audiences engaged." May 22, 2018 4.0 Pros It is very easy to work with - and their customer services is unbeatable! We can message them with a question or suggestion and get an answer back within an hour. They take suggestions very seriously and update the software regularly. Our audiences are engaged with the quizzes and seem to look forward to them! Cons There are sometimes some bugs that pop up, but their customer service team is very quick to address the issues and fix them in a timely manner. Review Source Response from CredSpark March 9, 2023 We appreciate hearing from you and love seeing how excited your audiences are about your quizzes--great content made even more fun by being interactive! AB Allison B. Senior Digital Media Content Producer Used the software for: 6-12 months ### "My experience with CredSpark, overall, has been great. " May 17, 2018 5.0 This software helps us engage our readers on social media and get leads. Pros I like that this software is easy to use and that the customer service is phenomenal. If there is a glitch, the team works on it really quickly after I email them. Cons Sometimes there are small glitches. They're little, but they can be tedious. However, the team works quickly to get these fixed. Review Source Response from CredSpark March 9, 2023 Thanks for this input! We are so happy to hear you're leveraging the app on social and generating new leads. JH Joelle H. Digital Media Manager Used the software for: 6-12 months ### "Our rep is always available to assist with any questions/quiz ideas/ rendering issues." May 22, 2018 5.0 Pros It's appearance and ease of use for the end user. It functions properly and provides a quick and easy way to gather leads. Cons I sometimes have issues with embedding, but other than that, Credspark has provided everything we need in a quiz platform provider. Review Source Response from CredSpark March 9, 2023 Thanks for this feedback! We are glad you've been able to get the support you need from us. But we're really glad that you're gather new/more leads--our end goal is always to help you drive/grow your business! JK Jena K. Writer Used the software for: Less than 6 months ### "A great tool for polling website visitors; very easy to use" January 23, 2018 4.0 Pros I like that there are a number of different formats of quizzes, and that results can be funnelled and tracked in so many different ways. The interface is very very easy to use. Cons The demographic data is just pulled from google analytics rather than being input by users--therefore, the demographic data could be a bit more accurate. Review Source Response from CredSpark March 9, 2023 Thanks for this feedback! We know that GA data isn't the best, which is why we love seeing our clients include their own demographic questions, especially when that's done as a natural part of an authentic conversation. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.