PaymentEvolution

PaymentEvolution Payroll

4.5 / 5 26 reviews

Who Uses This Software?

PaymentEvolution Payroll provides Canadian small businesses with beautiful online payroll management that you can access from anywhere.


Average Ratings

26 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $22.00/month/user
  • Pricing Details
    Business Plan (up to 25 employees) $22/m Business Plus (>25) $1.50/empl
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • PaymentEvolution
  • PaymentEvolution.com
  • Founded 2008
  • Canada

About PaymentEvolution Payroll

Payroll solution in Canada - process payroll quickly and efficiently.


PaymentEvolution Payroll Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

PaymentEvolution Payroll Reviews Recently Reviewed!

Fairly easy and effortless to use.

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Cons: I would love it if you can also set Corporate Tax submission.

Overall: It has been really easy for me to use and I have had no experience with this program prior to this. I love how easy generating T4s has been. I worked with the representative to start this account and he was a pleasure to work with.

Great and very patient service!

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Although we did not quite know what we needed or how to best set up our payroll, and changed course a number of times, our sales executive and PaymentEvolution support worked patiently and efficiently to set us up in the right way! Congratulations!

Payment Evolution Review

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The support provided by the staff when questions arise

Overall: We are happy with the overall service Paymentevolution provides with support and questions that arise.

Vendor Response

by PaymentEvolution on February 21, 2017

Hi Ingrid. Thank you for your review. We are happy to hear that our support has been helpful in making your time with us a breeze!

Payroll Review

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: very user friendly

Cons: sometimes things always as clear as they could be ex. the vacation pay, when paying everything out it puts a zero which when it is your first time doing that can be quite confusing.

Overall: I have been using payment evolution for over 1 year. I find it user friendly and if I do have a question the customer service is fantastic. I love the webinars as well, I don't usually need them but the few I have joined were great!

Vendor Response

by PaymentEvolution on February 21, 2017

Hi Tracy! We are so happy to hear that you frequent our webinars and find them useful! We will definitely be looking for a way to make the vacation payout much more clear. thank you for the feedback!

Easy to learn and use

Feb 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to navigate and process payroll once setup is complete

Cons: Some quirks require tricky navigation when doing anything outside regular earnings.

Overall: Payment Evolution is easy to learn and the site is very user-friendly. There are some small quirks when trying to do any unusual payment types but the customer service was helpful in showing me how to navigate around them.

Vendor Response

by PaymentEvolution on February 17, 2017

Thank you for your review! we are working hard to iron out the kinks in our service to make navigation much easier. Thank you for the feedback! it is greatly appreciated.

Andrea's help with Year-End/T4 Generation

Feb 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Andrea's support was amazing, we could not have done it without her. Her knowledge and sense of urgency was very much appreciated. Thank you for everything!

Vendor Response

by PaymentEvolution on February 17, 2017

Hi Marissa :) thank you for the great feedback! we look forward to working with you in the future.

Great Product and Service

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is an easy software to use for those just starting up a business. It also provides a lot different reports that are helpful.

Cons: I think the only con would be the section where you have to close off a month when generating payroll. It sometimes gets confusing and it splits out the source deduction amount by pay rather than month. We pay per month, so it would be beneficial to have the total of the 2 or 3 months deductions noted in one amount for submission.

Overall: We have been using the software for a few years and it is very easy to use. We appreciate the helpful emails with online seminars for generating T4's at year end. The customer support staff are very friendly and always so helpful.

Recommendations to other buyers: Well thought out software!

Vendor Response

by PaymentEvolution on February 17, 2017

Hi Nancy! we are always looking for ways to better our product. Closing a period can get confusing and because everyone has a different way as to how they would like their period closed, we are working on a way that works for everyone. Thank you for your feedback!

Great help for new business

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very helpful for a new business. Easy to deal with. Great staff and easy to use software. Would recommend to any new start up.

Vendor Response

by PaymentEvolution on February 23, 2017

Hi Dan! We are so happy to hear that you are finding our service helpful! We love working with startups and are grateful that you'd recommend us.

great customer service!

Feb 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Any time I've had questions the customer service team has always been very helpful and knowledgeable.

Vendor Response

by PaymentEvolution on February 17, 2017

Hi Lisa! Thank you so much for the kind words.

Easy to use

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I find it relatively easy to use even with little knowledge about payroll/remittance to CRA. Needed something fast and efficient to do payroll and remittance for 1 employee and my experience has been excellent so far. Like the idea i can find all previous remittances in one place and the fact that T4 generation at year end is a breeze. In addition, employee gets a customized location where their payslips are stored for easy access.

Vendor Response

by PaymentEvolution on February 16, 2017

Thank you for your feedback! we are SO happy that you are finding our system fast and efficient for your business. We are so happy to have you on board!

Great product idea¿ needs serious design investment

Feb 15, 2017
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The actual function of running payroll and calculating deductions is a great and useful idea.

Cons: The design needs some serious polish and improvement. (not just the aesthetics, but the overall userflow, experience, etc)

Overall: It's great that you guys have this service, but to be honest, I feel very uncomfortable actually using it¿ and sort of regret paying for a year (we haven't done a full payroll yet, despite nearly completing the process several times). The main issues for me are the overall user experience, buggy/sloppy interface, and confusing flow. It really feels like you don't care about the design of the interface, which reduces my trust in the system.

Also some big functional oddities, like requiring separate accounts for the admin and their own employee account, is a huge pain. There's also little explanation of how the flow needs to work, and which info is required before you start the payroll process. And lastly, having to run payroll a few days in advance makes it awkward to get started if you're accustomed to doing it the day before¿ which may be a bad habit on my part, but does prevent me from committing to PE.

If I were you, I'd suggest investing in some great UX and UI design. It would really make all the difference in the world for us. It HAS to be better than our current method of running payroll (have our accountant help us with the proper deduction amounts and manually paying everything via our online banking)¿ which actually isn't that bad. Even a tightening of the UI would go a long way.

I have to be honest, I can't see us renewing again. I wish there was another alternative we could use in Canada, but unfortunately, we'll probably just stick to what we do now.

Recommendations to other buyers: The design is really getting in the way for us. It makes me not trust the system¿ or even trust myself to use the system properly.

Vendor Response

by PaymentEvolution on February 16, 2017

Thank you Travis for your review. We are grateful that many of the features of our service benefit your business and have saved you time. Our goal is to ensure PaymentEvolution is one of the easiest and most robust services to automate your back office. We appreciate your candid remarks about the UI not being as intuitive for you and our team is looking at how to make the process even better. We'll be in touch shortly to get some specific recommendations from you. This and the requests we receive in our public help forums drive the development of our services. Again, thank you for your feedback - we love hearing how we can do better.

Excellent Program

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Cost and ease of use

Cons: Printing of reports

Overall: I love Payment Evolution! The only recommendation I have is the printing of pay stubs - perhaps I am not doing it correctly, but the way it prints is not the most appealing.

Vendor Response

by PaymentEvolution on February 16, 2017

Hi Trina, Thank you for your kind words. There are ways within the system to modify the way you print your cheques to match your cheque stock. If you need a hand on completing this, feel free to contact us directly, we are happy to help.

Payroll Review

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick and easy to use

Overall: Quick and easy to use. Great support as well. Save me time doing my paper work and makes it easier for employees to get paied.

Vendor Response

by PaymentEvolution on February 16, 2017

Hi Robert! Thank you for your kind words. We are happy to hear that PaymentEvolution is making it easier for you to pay your employees!

An amazing software, built by amazing people!

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: none

Overall: The team at Payment Evolution has created a simple and intuitive platform that helps make our lives easier. More importantly, any time we've needed support, the team has been quick to respond and are incredibly friendly. I'd highly recommend Payment Evolution!

Vendor Response

by PaymentEvolution on February 16, 2017

Hi Aly. Thank you for your kind words. We are happy to hear that PaymentEvolution has been making your life easier!

Makes running your payroll a breeze

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love having control of our payroll PLUS it tracks vacation!

Cons: The reporting could be better - there are some reports that are only produced in .pdf format. All reports should be downloadable in Excel!

Overall: We have recently transferred our payroll to Payment Evolution and it is a breeze to use. Once you have set up the basics (which is very easy to do) you are away. I am based in New Zealand so am not fully familiar with Canadian payroll legislation/benefits but the team at Payroll Evolution are extremely helpful and explained everything to me in plain English. The reporting is pretty good too and our employees have been blown away with PayChequer. I would definitely recommend this payroll system!

Vendor Response

by PaymentEvolution on February 15, 2017

Hi Ange, We are so happy to hear that your employees have been blown away with our PayChequer services and that our payroll has been a breeze! Thank you for your feedback in regards to reporting as well. We will definitely be looking to improve them and make them more accessible.

Excellent software and great customer service

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use
Great resources on site to help with problems or issues
Great customer Service

Cons: Reports are not the easiest to interpret and some critical reports are not offered

Overall: I have had an excellent experience using Payment Evolution for the last year for our companies payroll. The system is beyond easy to use. They are always offering webinars to help with common questions or issues. Their customer service is absolutely amazing. They are fast and I have never had an issue they couldn't help me resolve.

Vendor Response

by PaymentEvolution on February 15, 2017

Hi Tina, Thank you for the kind words. We are happy to hear that PaymentEvolution has been helping you with your payroll! Thank you also for your feedback. We will definitely be looking into ways to make our reports more accessible to our clients.

Payroll Made Easy!

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the look, cost, customer support

Cons: Wish the reporting function was more detailed.
Looking through pay stubs needs to be updated - there should be a drop down menu instead of a click to go to the next employee

Overall: Our business has used Payment Evolution as our payroll provider for over a year now. We love the platform because it is so sophisticated yet easy to use - we save time, money and appreciate how simple it is to pay our employees!

Vendor Response

by PaymentEvolution on February 15, 2017

Hi Tina, We are happy to hear that you love our platform and that we are saving you both time and money! Thank you as well for the feedback that you have provided. We will definitely be looking into our reporting to help make accessing payslips much easier. Look forward to working with you!

Easy Payroll

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to do payroll.

Overall: Thank God for Payment Evolution. It has made our payroll and T4 time much more effective. Our payroll takes about 1/2 the time. Every support email has been addressed quickly. I have always been satisfied with this system.

Vendor Response

by PaymentEvolution on February 15, 2017

Hi DeeDee Thank you for your review! We are happy to hear that we helped cut your payroll time in half! We hope business is going well and look forward to continue to work with you.

Biggest mistake was leaving Payment Evolution...but they took me back

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive. Everything is simple and straightforward. I can figure out 90% of what I need to do myself, and in those 10% situations the support forum has descriptions detailed enough to get me back on track.

Cons: There is one text box that doesn't trigger when you press enter, instead you have to press the send button...grrrr...and its logout for inactivity is slightly too short for my liking.

Overall: Payment Evolution was my first experience with online payroll, and it beat the pants off Quickbooks! I halfed my payroll entry time, quartered my time spent on ROEs, and getting rid of cheque payments to staff while providing them with online record keeping all was good.
Then came the price restructuring and I found myself one staff member into the higher tier, and the competition offered a 'we'll match PE and save you another 10%'. WORST thing I have ever done was leaving PE. 8 month of inflexible software, overly complex user interface, errors, painful online reporting for staff, & customer service nightmare! I am so glad Payment Evolution was willing to take me back. Completely the opposite experience: support that knows what they are doing, that proactively offers assistance in a timely manner, intuitive software that is simple enough that I can usually find the answers I need on my own. They have written code just for me. I can't say enough good things about them.

My only pain (other than inconvenient for me pricing tiers) is that they haven't made their Business Payment service available to us Quickbooks offline folks yet. Yet.

Vendor Response

by PaymentEvolution on February 09, 2017

Thanks for the feedback Kyle! We¿re really to happy to have you back and appreciate the feedback you¿ve given us on pricing plans. QuickBooks (desktop) integration is available for payroll but not for business payments as you¿ve pointed out. We¿re continuing to look at the business case for supporting QB desktop for business payments ¿ it¿s a bit of a challenge given the offline nature of the product. ¿ Kinga Jasek

I am very pleased with this product

Apr 21, 2015
5/5
Overall

Comments: After using a PC based software which was difficult to use and didn't report the way we needed, this is a dream! We had an accountant and Point of Sale system and just needed a payroll component. This really fit the bill and so far, is working beautifully. It's so automated and yet, there are many ways to customize it (for example, vacation pay calculations for your province). I haven't found a way that it will calculate stat pay though. Remittances were a breeze with this easy app. Each employee is sent the pay advice into their email or it can be printed for them. As one starts the payroll run, all the information is filled out: the pay period dates, the hours if the employees are paid the same every pay period (so just change it to the hours they actually worked), their pay rate, etc. Since it is cloud based, it can be run from anywhere around the world. I am very pleased with this product. I actually look forward to payroll now.

Pros: Easy to use. Product support was amazing for the couple of questions I have had. Cost effective at $17/month (no hidden add-on fees) Communicates payroll effectively with employee

Cons: I couldn't find a way to export employee information from my software to Payment Evolution, so had to enter it manually. With 10 employees it was fairly simple and just had to enter YTD amounts along with employee information.

A fantastic SMB Payroll and HR app

Feb 05, 2015
5/5
Overall

Comments: This is a fantastic app. It almost replaces a whole accountant for your payroll need and makes you independent. It is extremely user friendly, and doesn't need much CRA/Tax knowledge.

Pros: - Easy of use. - Accurate. - Doesn't need much tax knowledge to work with. - Free tier for up to 3 employees.

Really easy to use payroll

Jan 08, 2013
5/5
Overall

Comments: With the new year we decided to look for a new payroll service to manage payroll for our 17 employees. We were using QuickBooks but the price kept going up. We took a look at PaymentEvolution payroll and were immediately impressed by the simple interface. I actually learned how to use it within just a few minutes - and within about 15min of registering, we had finished our first payrun. Best of all, PaymentEvolution sends the payroll information to QuickBooks so our accountant is happy. Pros: - easy to use - fast to setup - integrates with QuickBooks Cons: - Canada only (for now we're told)

Really a very easy and user friendly solution

Oct 18, 2011
5/5
Overall

Comments: For any SMB living in Canada, PaymentEvolution is really a very easy and user friendly solution to use. With the exception of adding in employee information and salary amounts, the program basically does all the calculating and hard work for you. PaymentEvolution also offers different ways to pay employees as well as allows you to customize your payment options. Therefore I would recommend this program to any Canadian-based SMBs, with one caveat ¿ that Vassa and his team think about taking this solution slightly to the south¿

Pros: it is scalable and customizable

Cons: Limited to Canada

Online payroll

Oct 08, 2011
5/5
Overall

Comments: The system is fantastic. It was simple to set up the few employees and proceses their payroll. I did not have to write or print cheques as the pay was automatically deposited in employees account. The best feature was the remitttance to revenue Canada as I now save penalty fees.

Pros: Easy to use. Do not need to keep records. No headache of remittance. I access payroll from anywhere.

Cons: We get the same pay every 2 weeks . .I wish there was one click command to process payroll instead of entering time for employees

User-friendly payroll solution

Oct 07, 2011
5/5
Overall

Comments: I have been very impressed with the Payment Evolution payroll application. I found it very intuitive and easy to use. It has all of the necessary features to process payroll quickly and accurately. I would definitely recommend this product!

Mar 21, 2016
4/5
Overall