# BrightHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BrightHR the right Human Resources solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151525/BrightHR/reviews --- BrightHR 4.6 (178) [View alternatives](https://www.capterra.com/p/151525/BrightHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Reviews of BrightHR Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews JS Jennifer S Founder and Creative DirectorApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “The platform brings together HR support, document management, employee pay visibility, and payroll-related guidance in one secure place, which has been very reassuring as an employer.“ February 6, 2026 HC Hayley C DirectorEnvironmental Services, 11 - 50 employeesUsed the software for: 1-2 years. “After numerous phone calls and video calls, we were unfortunately unable to get the BrightHR clocking-in and clocking-out app working, which was the main reason we signed up for the system. Despite this, we were still paying for the software while being unable to use it.“ January 13, 2026 JS Jennifer S Founder and Creative DirectorApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “It provides strong value for money, a secure and reliable system, and a reassuring framework for managing employees, payroll considerations, and HR documentation correctly.“ February 6, 2026 Sara B Financial CoordinatorPrinting, 2 - 10 employeesUsed the software for: Less than 6 months. “It was a little much on screen as you are not able to remove or hide any aspects of the software you won't be using from the ladder or main dashboard as they are not relevant to the business need.“ February 12, 2026 JF JOHN F Operations ManagerSecurity and Investigations, 2 - 10 employeesUsed the software for: Less than 6 months. “A lot of options for the staff to use the app for holiday requests, rosters, hr files and having it in one place for staff is ideal.“ March 11, 2026 NY Natalie Y CEOHuman Resources, 2 - 10 employeesUsed the software for: 1-2 years. “The combination of poor communication, restrictive contract terms, and questionable compliance with consumer protection standards creates an unsatisfactory customer experience that potential clients should carefully consider.“ September 11, 2025 KH Katy H HR AdvisorEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “The platform centralizes employee records, absence tracking, documentation, and compliance tools in one easy-to-use system.“ February 27, 2026 NY Natalie Y CEOHuman Resources, 2 - 10 employeesUsed the software for: 1-2 years. “Most notably, the cancellation clause requires payment of 80% of the remaining contract period, even when cancellation is warranted due to service deficiencies.“ September 11, 2025 ## Showing most helpful reviews Showing 1-25 of 178 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vishal T. Hotel Operations Manager Hospitality Used the software for: 2+ years ### "Helpful Introduction and Easy-to-Understand Training" February 25, 2026 5.0 Overall, it was a positive experience. The session provided a good understanding of the platform and how to use it effectively. The team was supportive, and the training made it easy to get started with BrightHR. Pros The introductory Teams meeting was very informative and well-structured. The team clearly explained the services offered by Bright HR, and the tutorial on using the app was simple, practical, and easy to follow. The support provided during the session was helpful and professional. Cons There were no issues encountered during the entire experience. Everything was well-organised, and the session ran smoothly from start to finish. The information provided was clear, and all aspects of the platform were explained in a simple and easy-to-understand manner. The team was responsive, professional, and ensured that all questions were addressed promptly. There were no technical difficulties or areas of confusion during the tutorial. Overall, the process was seamless, and there were no areas that required improvement based on my experience. Review Source EI Evelyn I. Registered Manager Hospital & Health Care Used the software for: 6-12 months ### "The Benefits and Disadvantages of the BrightHR System " June 13, 2025 4.0 As aforementioned in the Questionaire in the pros and cons, the Bright Safe section for home care providers can benefit more if the software is updated to meet their requirements and needs while the HR section is robustly updated. I believe that with more comments from varying health care providers, the lapses will be updated to suit everyone’s needs. Pros The HR component is robustly defined to suit the specific needs and requirements than the Bright safe designed for Health and Safety which Home care providers needs. The clock-in feature is okay. Cons There are some mandatory features and tasks that needs to be added to the Bright safe(health and safety component of the system ) like the CQC compliance updates, basic care plans and assessments templates for domiciliary care providers ,daily tasks & some other stuffs which makes it incomplete and the system can not be rated as ALL IN ONE. A care business provider with good experience can manage this shortfall and it’s time consuming. There is no section for the Domiciliary visit record because the Rota and shift feature is nor working for the same thing probably due to shorter hours in the Domiciliary sector. Switched from [Indeed for Employers](https://www.capterra.com/p/161381/Indeed/) Not ready to disclose as I prefer not to mention Review Source Response from BrightHR June 18, 2025 Hi, Thank you for your review. We're glad to hear the HR features are meeting your needs and that the Health and Safety tools have been useful for your team. We understand that domiciliary care has very specific needs, and BrightHR is tailored to help care providers meet their core HR and compliance needs efficiently. We appreciate your feedback. The BrightHR Team PK Paula K. Director Entertainment Used the software for: 2+ years ### "Superb Customer Care with a human touch!" July 18, 2025 3.0 Generally good. The customer care is BrightHR's greatest strength with the ability to talk directly with people who understand Pros The customer care is so prompt, supportive, caring, patient and understanding. I particularly want to thank \[sensitive content hidden\] who handled our issue with humanity, respect and she went above and beyond to resolve it with compassion. Things were followed through in a timely manner, and we weren't left for days without a progress report or an answer. It is so refreshing these days to be able to speak to actual human beings who can understand complex situations than chatbots that leave you frustrated and no better off! Well done BrightHR for sticking with a more human approach! Bulletins were really useful too! Cons software didn't allow changes to employee information without huge difficulties. Welfare support offered to employees via phone fell short of it's offer. The training for staff was great initially but didn't keep up to date for our sector. Auto renewal element was not made clear and no reminders after a 5 year contract period that this was due. Software didn't meet all our business needs so we still relied on other platforms that did not 'talk' together meaning data duplication and increase in time/ work not less, but we are a small not for profit CIC in a niche sector. Review Source Response from BrightHR July 21, 2025 Hi, Thank you for your feedback. We're genuinely pleased to hear that you found our customer care team supportive and responsive—that's exactly the standard we aim to maintain. Regarding some of the challenges you mentioned, employee data changes are permission-restricted to protect accuracy and compliance. Training materials are reviewed and updated regularly, though we recognise different sectors need ongoing, tailored support. We appreciated your feedback and are glad our support team made a positive impact. The BrightHR Team CM Carly M. Operations Manager Construction Used the software for: Less than 6 months ### "Great experience so far" March 3, 2026 5.0 \[sensitive content hidden\] took us through the software patiently and knowledgeably, she asked what we wanted to use it for and focused on these areas which was really helpful. really looking forward to rolling it out to the rest of the staff Pros it's ease of use, functionality, support options such as webinars and videos. the links provided to give to staff when so they can get started is really useful as well Cons nothing so far but we haven't started to use it properly yet so there may be some niggles when we do Alternatives considered [QuestBase](https://www.capterra.com/p/133588/QuestBase/)[Sage HR](https://www.capterra.com/p/128705/SageHR/) Reason for choosing BrightHR range of functions, overall value when H+S and payroll included Review Source CF Carly F. Finance HR Manager Automotive Used the software for: Less than 6 months ### "Great Customer Service and support by \[sensitive content hidden\]" May 16, 2025 5.0 Excellent, would highly recommend integrating the payroll system with the Bright HR system Pros The ease of use of the system and the support given by \[sensitive content hidden\] setting up the payroll, he was so knowledgeable on our systems we have, so made the transition less stressful and was very patient with me. Highly recommend A\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* Cons Some of the reports could be easier to download Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Through support from \[sensitive content hidden\] in your set up team Review Source Response from BrightHR May 23, 2025 Hi, Thank you for your review, At BrightHR we put every effort into providing customers with amazing service, and we’re glad to get this feedback. Thank you for reviewing your training and your experience with BrightHR. JV Jolita V. Cleaning contractor Hospitality Used the software for: 6-12 months ### "I ignored negative reviews,no I'm paying the price " June 24, 2025 1.0 After I sign contract,it was very difficult to get any service from Bright HR.After I made complaint,they would blame me and wouldn't be helpful at all.They didn't satisfy my needs,and refuse to cancel contract,they not useful for small business owners.My advice: AVOID Pros They will call you,they will help you to install software to be on live call. Unfortunately,can't say anything good about this company 😞 Cons 5 years contract with out possibility to get out with out 'penalty'if you want to cancel,you will have to pay 80% of your contract price.Poor communication Review Source Response from BrightHR June 26, 2025 Hi Jolita, We take all feedback seriously, but we must be clear, our service is built on transparent terms and a structured support process. Claims that our service teams do not offer meaningful assistance does not reflect how we operate. Regarding your contract, the terms—including duration and cancellation conditions—were clearly outlined and agreed to at the point of sign-up. We ensure all clients are given the opportunity to review these details carefully before proceeding. Our team is always available to discuss your concerns further and find a resolution. The BrightHR Team BM Bairbre M. Administration Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great Support from BrightHR" February 10, 2026 5.0 Excellent. Very professional and leave me feeling more confident about taking on someone! It's very daunting but Bright HR and have made it seem straightforward. Pros \[sensitive content hidden\] was really helpful, patient and didn't mind all my questions! He even repeated lots of items I was having difficulty with. Cons Nothing so far. It is a lot to take on initially and there is a lot of onboarding but I wouldn't have done any of it myself and now its all done! Alternatives considered [PenSoft Payroll Plus](https://www.capterra.com/p/31868/PenSoft-Payroll-Plus/) Reason for choosing BrightHR Better value. More suited to our small company. Review Source Response from BrightHR February 17, 2026 Hi Bairbre, Thank you for your review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your really positive feedback. We look forward to working with you for the years to come! Kind Regards, The BrightHR Team John P. Head of Corporate Services Construction Used the software for: 2+ years ### "Thank you Amy" February 18, 2026 5.0 Amy was very helpful from start to finish and was great at following up on my requests. Very friendly, polite and helpful Pros Very helpful for our company to track holidays, absences and HR documents. We have now started using Bright Safe for all our H&S needs Cons There is confusion with the location set up of employees. This is why I needed to get in touch with Support Review Source Response from BrightHR February 25, 2026 Hi John! Thank you for sharing your feedback with us, we really appreciate it! It is wonderful to hear that you have found BrightHR to be very helpful for tracking your holidays, absences, and documents, and whilst we are sorry to hear there was some initial confusion about your employee set ups, it is great to hear that our team were on hand to help. Please rest assured that we will share your feedback with the team and should you need any further support please don't hesitate to get back in touch! The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ Katherine T. General Manager Real Estate Used the software for: Less than 6 months ### "A Great Start with BrightHR – Clear Onboarding and a System That Looks Easy to Use" February 25, 2026 4.0 Very positive so far. The onboarding was clear, practical, and well paced, and we came away feeling confident about getting started. BrightHR looks like a strong system and we are excited to begin using it across the business. Pros The onboarding with our Account Manager, \[sensitive content hidden\] was the best part. \[sensitive content hidden\] has only been with BrightHR for a few months, but you would not know it. \[sensitive content hidden\] knows the system inside out and explained everything in a very straightforward way. The platform itself looks modern and easy to use, and it feels like it will help us keep HR processes clear and organised. Cons As we have only just started using BrightHR, it is too early to comment on any drawbacks. We will have a clearer view once we have used the system day to day and worked through more of the features in practice. Review Source Response from BrightHR February 26, 2026 Hi Katherine, Thank you for your wonderful review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your positive feedback. We look forward to working with you for the years to come! Kind Regards, The BrightHR Team Steve W. Consultant Hospitality Used the software for: Less than 6 months ### "Payroll Querry" February 24, 2026 5.0 I felt really reassured and felt \[sensitive content hidden\] quickly understood the problem, cared for us and wanted to resolve for us quickly Pros We had an error in payroll submissions due to a misunderstanding and this was causing issues and stress at our club. \[sensitive content hidden\] in Customer Support and \[sensitive content hidden\] the Payroll Senior Manager provided support and reassurance initially on a call and then 30 mins later via a TEAMS call Cons Initial difficulty in resolving the payroll issue we had. We we had been promised the position would be rectified Review Source Response from BrightHR February 25, 2026 Hi Steve! Thank you for taking the time to share your feedback with us, we really appreciate it! We are sorry to hear that you had some initial payroll issues due to a misunderstanding, but are relieved to know that our team were on hand to resolve your concerns and offer some reassurance. Please rest assured that we are committed to delivering excellent client experiences and to putting things right quickly when things don't go as planned. Should you have any further questions or concerns, please do not hesitate to let us know! The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ GL Gwyneth L. HR Support Health, Wellness and Fitness Used the software for: 2+ years ### "Reliable, practical, and solution-focused" February 19, 2026 5.0 Overall, BrightHR is a reliable, forward-thinking HR platform backed by a genuinely supportive team. It combines ease of use with responsive, solution-oriented customer service, making it a strong choice for growing businesses that value both structure and human support. Pros The business has been using BrightHR for some time now, and what stands out most is not only the platform itself but the people behind it. The system is intuitive, easy to navigate, and clearly designed. It continues to evolve, with regular improvements and updates that show the company is genuinely listening to its users rather than standing still. However, what truly differentiates BrightHR is the level of customer support. Every interaction I have had has been solution-focused, responsive, and professional. When questions arise they are handled quickly and practically with clear guidance that helps move things forward. For any growing business that needs dependable HR support combined with accessible technology, BrightHR offers both efficiency and reassurance. It’s a platform that makes managing people processes feel structured and manageable, and a support team that ensures you’re never left figuring things out alone. Cons If I were to highlight one area for development, it would be the ability to upload and host our own bespoke training resources directly within the platform. For businesses that invest in internal development, having a seamless way to integrate custom training materials alongside HR documentation would make the system even more powerful. Review Source TM Tina M. Company Administrator Information Technology and Services Used the software for: 2+ years ### "Bright HR Payroll " May 22, 2025 4.0 From the very start of my first training session, I felt confident that I was in capable hands. \[sensitive content hidden\] expertly guided me through the entire process—from setting up our company payroll to going live. His deep knowledge, attention to detail, and clear instructions made the experience seamless. He was always patient and accommodating, readily revisiting any steps I needed to review. Nothing was ever too much trouble for him. Pros What we liked most about BrightHR was how intuitive and user-friendly the software already was, making it an easy decision to add the payroll function when we brought payroll in-house. The integration was seamless and complemented the existing system perfectly. We were particularly impressed by the cost-effectiveness of the solution, offering great value for money without compromising on quality. Additionally, the support team has been outstanding—quick to respond, knowledgeable, and always helpful. Their assistance gave us added confidence in the transition and reinforced that we made the right choice with BrightHR. Review Source Response from BrightHR July 23, 2025 Hi, Thank you for your fantastic review! We're delighted to hear that you found BrightHR intuitive and that the payroll integration was seamless. It’s great to know you found our solution cost-effective and valuable. We're especially pleased that our support team provided the assistance you needed during your transition. Your confidence in us means a lot! If you have any further questions or suggestions, please don’t hesitate to reach out. The BrightHR Team VN Victoria N. HR Manager Apparel & Fashion Used the software for: 1-2 years ### "HR Manager " February 10, 2026 3.0 Support from the BrightHR team is good. The system generally isn't great and we intend to move to another system. Pros The on boarding training with \[sensitive content hidden\] was good - she was very helpful. She has taken away a few suggested improvements for the development team. Cons I think the system needs significant improvements with automations. I struggle with the permissions and the general use experience. Review Source Response from BrightHR February 20, 2026 Hi Victoria! Thank you for taking the time to share your feedback with us. Whilst we are happy to hear that your recent onboarding call went well, we are sorry to hear that you have generally struggled with your user experience. It is important to us that we look into this for you and understand how we may be able to further support you. Please reach out to us at 0800 470 2432 and quote this review, we sincerely hope to speak with you soon! The BrightHR Team. AS Aaron S. Director of Business and PR Non-Profit Organization Management Used the software for: Less than 6 months ### "So glad that we signed up " February 5, 2026 5.0 Great walkthrough of BrightHR, I can tell already that this will be one of those “how did we manage before” services. Pros Very clean and user friendly UI. I’ve got to say, there’s so many amazing features too, top ones would be the clock-in at multiple location using the apps gps function. Cons It doesn’t make tea =O) That is quite honestly the only thing to like the least… all aspects and features of BrightHR so far seem incredible Review Source Response from BrightHR February 11, 2026 Hi Aaron! Thank you for taking the time to share your feedback with us, we really appreciate it. It is our aim to help businesses streamline their HR processes, so it is wonderful to hear that you find the features to be incredible! Please rest assured that your comments regarding tea have been noted, we have some talented product developers so who knows what's possible in the future! We sincerely look forward to continuing to support you and your business. The BrightHR Team. MD Mike D. Director Hospital & Health Care Used the software for: 2+ years ### "Fantastic service " May 14, 2025 5.0 Fantastic system as well a great customer support. \[sensitive content hidden\] has supported our newly set up service and nothing has been too much trouble, we even added payroll to our system as a result of the support and dedication shown by \[sensitive content hidden\] from the start. Would highly recommend. Pros BrighHR has been a huge benefit to our service and covers so many things, its easy to use for both office and staff. Cons Everything has been great. I dont think i can think of a negative. Review Source Response from BrightHR May 23, 2025 Hi, \[Insert Salutation\] Thank you for your remarks. It’s always a pleasure to read such great reviews about our software and how it makes such a positive impact on our customers and their businesses. Our development teams listen to all the feedback from product users and work tirelessly to keep adding new features which help our customers manage, protect and grow their businesses. ML Michelle L. Area Manager Hospital & Health Care Used the software for: 6-12 months ### "Asset to your company " May 12, 2025 5.0 A very rocky start but I now know I am in very good hands with Melissa!! Pros The BrightHR Platform overall is very user friendly with a lot of potential Cons I was gradually bringing over 30 sites and was having huge issues with accounts understanding the terms agreed for our invoicing. I was receiving constant calls chasing payments that weren't due. Clear notes had been added to all the accounts but it seemed they weren't being read. One day I explained my frustrations to \[sensitive content hidden\] in credit control, after she called to chase payment which wasn't actually due, and then things changed! She has been fantastic adopted all my accounts and promised to pick up ANY queries I have. It's not even her job to do so! She checks in every month to see how things are going. Recently I wanted to add a further site and she said she would arrange every step for me - true to her word she did. She is truly an asset to your company! Review Source Response from BrightHR May 15, 2025 Hi, Thank you for your remarks. It’s always a pleasure to read such great reviews about our software and how it makes such a positive impact on our customers and their businesses. Our development teams listen to all the feedback from product users and work tirelessly to keep adding new features which help our customers manage, protect and grow their businesses. AW Anne W. Practice manager Hospital & Health Care Used the software for: Less than 6 months ### "Getting to Grips With Bright HR" February 26, 2026 5.0 Very good the Chat help was actually people not computer generated. Saved me a lot of time and stress Pros I am new to Bright HR and was struggling to add employees. I contacted the Chat support and was helped by \[sensitive content hidden\] who was very patient with my constant questions. I finally managed to add them all Cons I thought the videos were had to see very small. I would prefer a paper step by step guide which I could print out. Review Source LH Lauren H. General Manager - Corporate Non-Profit Organization Management Used the software for: Less than 6 months ### "Induction to BrightHR Software and Services" January 19, 2026 4.0 First introduction to BrightHR today and impressed with the suite of features and expertise of the staff. Pros \[sensitive content hidden\] was great in showing me the features of BrightHR and BrightSafe (as a new Manager to the Organisation who has no experience with these software solutions and their attributes) to support greater uptake and utilisation of these products within our Organisation. Cons The Learning Curve - lots of features and benefits which requires time to understand and learn for optimal utilisation. Review Source Response from BrightHR January 28, 2026 Hi Lauren, Thank you for your wonderful review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your positive feedback. We look forward to working with you for the years to come! Kind Regards, The BrightHR Team JP Joanne P. Owner Hospitality Used the software for: Less than 6 months ### "Professionally explained " February 23, 2026 5.0 Excellent explanation and so far. Consultant was thorough and explained everything when asked a question about the system Pros Well explained and appears to be a simple and straightforward system to use. The consultant was clear and thorough (Paige). Cons Too soon to say. After using the system in more detail I will be able to provide more inciteful feedback Review Source Response from BrightHR February 24, 2026 Hi Joanne, Thank you for your wonderful review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your positive feedback. We look forward to working with you for the years to come! Kind Regards, The BrightHR Team NS Neil S. Director Hospital & Health Care Used the software for: Less than 6 months ### "Good Platform portal" February 27, 2026 5.0 Its early days yet, but looking forward to using the portal and making work easer giving more time for the real challenges of getting the work coming in, Pros Easy to use platform, \[sensitive content hidden\] from the hr team was very helpful with the workings of the portal. secure platform for staff and employer. Cons Not sure if I will use the payroll, but it could be useful at a later date. Looking forward to using the calendar for work appointments. Review Source PD Pat D. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Great support from Subarna Nand" May 16, 2025 4.0 Overall I found the support very good. \[sensitive content hidden\] was helpful, in trying to understand my query and eventually got the query sorted out successfully. Pros I needed support on how to add work patterns and ending a persons profile on the App due to an employee leaving the Organisation. \[sensitive content hidden\] was great help in navigating me through the BrighHR App. Cons There is not much to add here. It did take us a while as it was on the phone, perhaps consideration to virtual Teams / Zoom session should be given Review Source Response from BrightHR May 23, 2025 Hi, At BrightHR we put every effort into providing customers with great service, and we’re delighted to get positive feedback. Thank you for reviewing the training experience, we will be sure to let the team know. LM Laura M. HR Dircetor Real Estate Used the software for: Less than 6 months ### "Great Customer Support" February 5, 2026 4.0 Fairly good overall. System is engaging and fairly simple. We need to use more the functionality effectively. Pros Great customer service from the support team who were very friendly. Although sometimes it would have been useful if more clear guidance directly in the system itself. Cons Sometimes not clear how to do something and had to contact support team frequently. Not always the most intuitive for the admin users but the support team always responded quickly and clearly Review Source Response from BrightHR February 13, 2026 Hi Laura! Thank you for taking the time to share your feedback with us, we really appreciate it! It is great to hear that you find our support team to be really friendly, though are grateful for you flagging that this could sometimes be more clear. This has been passed back to our team for their review so we can learn and improve from your experience. Should you need any further support in the meantime please do not hesitate to reach back out! We are always here to help. The BrightHR Team. DW Dominic W. Founder Real Estate Used the software for: Less than 6 months ### "Bright HR Review by Dominic Wertheimer (Small business Owner)" February 26, 2026 5.0 Seamless and very logical. Wish I had used this software much earlier in my career. This will make HR much easier both for my employees but also for the senior leadership team to monitor Pros Really easy to learn, navigate and use so makes this software a dream. Also the training was excellent and highly recommend \[sensitive content hidden\] who was very patient and clear with me. Cons No negatives! There is nothing to complain about as it truly worked from every angle and I look forward to sharing with my team. Review Source WO Wessel O. Contract Manager Facilities Services Used the software for: I used a free trial ### "BrightHR Application" July 9, 2025 5.0 I had a really good experience, I found this system easy to use and instead of using a CAFM system which is extremely expenses and our business is only a small business where Brighter is absolutely brilliant Pros I like the user friendly applications and is easy to navigate, this would be really ideal for our business Cons I have not really put the system in use so cant really put down and cons at this point, I will comment on the cons ones we used it for a while. Review Source Response from BrightHR July 10, 2025 Hi Wessal, Thank you for your feedback! We're delighted to hear that you find our applications user-friendly and easy to navigate. It's great to know that BrightHR is a suitable alternative for your small business, especially compared to more expensive CAFM systems. If you have any questions or need support while getting started, please feel free to reach out. We're here to ensure you have the best experience possible! The BrightHR Team The BrightHR Team jA joanne A. Cleaner Facilities Services Used the software for: Less than 6 months ### "Canner cleaning " February 3, 2026 5.0 Excellent service the lady was very helpful understanding and easy to talk too Explained everything perfectly Pros Great communication and patience Easy to understand everything explained excellent customer service Cons Nothing Everything was perfect she was so lovely they way she helped me understand everything and I feel confident I can do it all Review Source Response from BrightHR February 11, 2026 Hi Joanne! Thank you for taking the time to share your feedback with us. We are happy to hear that your recent onboarding call was great and that your account manager ensured that everything was easy to understand and well explained. Should you have any further queries or concerns, please rest assured that our team are here to help! We look forward to supporting you and your business moving forward. The BrightHR Team. Similar Products Featured ## Related categories [Absence Management](https://www.capterra.com/absence-management-software/)[Time Clock](https://www.capterra.com/time-clock-software/)[Leave Management System](https://www.capterra.com/leave-management-system-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.