# BrightHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is BrightHR the right Human Resources solution for you? Explore 187 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/151525/BrightHR/reviews

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BrightHR

4.6 (187)

[View alternatives](https://www.capterra.com/p/151525/BrightHR/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated May 20th, 2026

# Reviews of BrightHR

Ease of use

4.6

Customer Service

4.7

## Pros and Cons in Reviews

JS

Jennifer S

Founder and Creative DirectorApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years.

“The platform brings together HR support, document management, employee pay visibility, and payroll-related guidance in one secure place, which has been very reassuring as an employer.“

February 6, 2026

HC

Hayley C

DirectorEnvironmental Services, 11 - 50 employeesUsed the software for: 1-2 years.

“After numerous phone calls and video calls, we were unfortunately unable to get the BrightHR clocking-in and clocking-out app working, which was the main reason we signed up for the system. Despite this, we were still paying for the software while being unable to use it.“

January 13, 2026

JS

Jennifer S

Founder and Creative DirectorApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years.

“It provides strong value for money, a secure and reliable system, and a reassuring framework for managing employees, payroll considerations, and HR documentation correctly.“

February 6, 2026

Sara B

Financial CoordinatorPrinting, 2 - 10 employeesUsed the software for: Less than 6 months.

“It was a little much on screen as you are not able to remove or hide any aspects of the software you won't be using from the ladder or main dashboard as they are not relevant to the business need.“

February 12, 2026

JF

JOHN F

Operations ManagerSecurity and Investigations, 2 - 10 employeesUsed the software for: Less than 6 months.

“A lot of options for the staff to use the app for holiday requests, rosters, hr files and having it in one place for staff is ideal.“

March 11, 2026

NY

Natalie Y

CEOHuman Resources, 2 - 10 employeesUsed the software for: 1-2 years.

“The combination of poor communication, restrictive contract terms, and questionable compliance with consumer protection standards creates an unsatisfactory customer experience that potential clients should carefully consider.“

September 11, 2025

KH

Katy H

HR AdvisorEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months.

“The platform centralizes employee records, absence tracking, documentation, and compliance tools in one easy-to-use system.“

February 27, 2026

NY

Natalie Y

CEOHuman Resources, 2 - 10 employeesUsed the software for: 1-2 years.

“Most notably, the cancellation clause requires payment of 80% of the remaining contract period, even when cancellation is warranted due to service deficiencies.“

September 11, 2025

## Showing most helpful reviews

Showing 1-25 of 187 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Vishal T.  
Hotel Operations Manager  
Hospitality  
Used the software for: 2+ years

### "Helpful Introduction and Easy-to-Understand Training"

February 25, 2026

5.0

Overall, it was a positive experience. The session provided a good understanding of the platform and how to use it effectively. The team was supportive, and the training made it easy to get started with BrightHR.

Pros

The introductory Teams meeting was very informative and well-structured. The team clearly explained the services offered by Bright HR, and the tutorial on using the app was simple, practical, and easy to follow. The support provided during the session was helpful and professional.

Cons

There were no issues encountered during the entire experience. Everything was well-organised, and the session ran smoothly from start to finish. The information provided was clear, and all aspects of the platform were explained in a simple and easy-to-understand manner. The team was responsive, professional, and ensured that all questions were addressed promptly. There were no technical difficulties or areas of confusion during the tutorial. Overall, the process was seamless, and there were no areas that required improvement based on my experience.

Review Source

VA

Vicki A.  
Finance and Corporate Services Lead  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "A Positive Onboarding Experience with BrightHR"

February 11, 2026

5.0

Our initial experience of BrightHR has been very positive. The platform appears well designed, practical and capable of bringing greater structure and efficiency to our HR processes. Leigh delivered a clear and well-paced onboarding session, which helped us understand the system’s core functionality and how it can best support our organisation. Her guidance gave us confidence in navigating the platform and making the most of its features. We’ve come away feeling confident in navigating the platform and clear on next steps. A great start to working together.

Pros

The system is intuitive and straightforward to navigate. Key HR processes are centralised in one place, improving visibility and consistency. The document management and employee record functions are particularly useful. The dashboard provides a clear overview, making day-to-day management more efficient. It feels like a practical solution for streamlining HR administration and supporting compliance.

Cons

As new users, there is a learning curve due to the breadth of functionality available. Some features may take time to fully explore and embed into our processes.

Switched from

[Breathe](https://www.capterra.com/p/126547/BreatheHr/)

We were already using Brightsafe and wanted to streamline the systems we are using

Review Source

Response from BrightHR

February 23, 2026

Hi Vicki! Thank you for leaving us this lovely review. We sincerely appreciate your kind words, please rest assured that your feedback will be shared with the team. It is wonderful to hear that you find our system to be intuitive and straightforward but appreciate your comments around the initial learning curve of the product. It is our utmost priority to ensure that our clients know how to utilise our services to their full potential, so please don't hesitate to reach back out should you need any further support. The BrightHR Team Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/

RS

Rachel S.  
Clinical Lead  
Hospital & Health Care  
Used the software for: 6-12 months

### "Excellent service"

June 24, 2026

5.0

Bright have supported me with ensuring I am compliant, supporting my staff, streamlined absence logging and supported me with employee dismissal.

Pros

I was a complete novice to HR- they have empowered me to learn and supported me throughout all processes.

Cons

Nothing- all processes so far have been great. Although it took a little time to get used to the dashboard, there were videos and support available.

Review Source

HC

Hayley C.  
Director  
Environmental Services  
Used the software for: 1-2 years

### "5 \*\*\*\*\* Customer Service "

January 13, 2026

2.0

After numerous phone calls and video calls, we were unfortunately unable to get the BrightHR clocking-in and clocking-out app working, which was the main reason we signed up for the system. Despite this, we were still paying for the software while being unable to use it. Due to our business facing serious financial difficulties — including a company going bankrupt and owing us a significant amount of money — we had no option but to cancel the contract. I explained this situation to BrightHR and asked if it would be possible to exit the contract under the circumstances. I would like to specifically commend three members of staff: \[sensitive content hidden\]. When I became upset, they remained professional, friendly, and extremely sympathetic. They took the time to listen carefully to my situation and genuinely did everything they could to help. They truly went above and beyond with their support, and I couldn’t be happier with the service they personally provided. Their compassion and professionalism made a very difficult situation much easier to handle.

Pros

Easy access for employees and employers You can store personal information, contracts etc on one site

Cons

For our business we were unable to use the clocking in and out software due to multiple locations on different days, if we had employees in one location and on a weekly rota this would of been ideal .

Review Source

Response from BrightHR

January 21, 2026

Hi Hayley! Thank you for taking the time to share your experience with us. While we are happy to hear that our customer support team delivered the 5-star service that we strive for, we are saddened to know that you have been left with an overall negative impression of BrightHR. We would sincerely appreciate the opportunity to address your feedback with you personally but have been sadly unable to identify your client account number. Please reach out to us on 0800 470 2432 and quote this review if you would be happy for us to do so! We hope to hear from you soon. The BrightHR Team

JH

Jackie H.  
HR Manager  
Publishing  
Used the software for: 1-2 years

### "Responsive and reliable service - especially from \[sensitive content hidden\]"

April 17, 2026

5.0

Positive - if things have been less positive, then contacting my account manager or other members of the team have resulted in these being rectified.

Pros

\[sensitive content hidden\] is very responsive and very helpful. There have been several times I have contacted her for support, and she always follows up and gives reliable advice.

Cons

Other HR support has been less reliable, but this has now been fixed with access to advice and more responsiveness from other advisers too.

Switched from

[HR Partner](https://www.capterra.com/p/147749/HR-Partner/)

I had previous experience with Bright HR and liked it.

Review Source

MM

Martyn M.  
HR Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Bright HR Review by Auriga Holdings "

February 10, 2026

5.0

So far, as a new customer, the process has been very good. We were given access and then had a session with \[sensitive content hidden\] to understand the system, ask questions and deep dive into its features.

Pros

Nice and easy to use. The side menu and submenus are easy to navigate. The Glu E-learning will be a game-changer in our business.

Cons

There isn't anything at this stage I don't like. We have only just started using the system, so we can't comment at this stage.

Alternatives considered

[Bizimply](https://www.capterra.com/p/133956/Bizimply/)[Moorepay](https://www.capterra.com/p/128703/Natural-HR/)

Reason for choosing BrightHR

The main factor was the Glu E-learning. Whilst most other functions are similar to those of other systems did not offer E-learning.

Review Source

Response from BrightHR

February 17, 2026

Hi Martyn, Thank you for taking the time to leave a wonderful review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your positive feedback. We look forward to working with you for the years to come! Kind Regards, The BrightHR Team

LP

Louise P.  
HR Advisor  
Construction  
Used the software for: 6-12 months

### "Great Service from Bright HR"

February 26, 2026

5.0

Great - cannot fault the advice - platform needs a bit of work. However \[sensitive content hidden\] are an absolute asset to Bright HR do not lose them they are work their weigh in gold. As are all your HR members

Pros

Advice given is brilliant - we have been supported so well during a lot of change and uncertainty within the company

Cons

Platform is a bit clunky but we have suggested a number of ideas which are being considered. Could do with making the notification box more than 175 characters

Switched from

[Activ People HR](https://www.capterra.com/p/10004548/Activ-People-HR/)

No Support from People HR - could not reach anyone for any advice

Review Source

KH

Katy H.  
HR Advisor  
Education Management  
Used the software for: Less than 6 months

### "Good in HR futures"

February 27, 2026

4.0

The migration process with \[sensitive content hidden\] was very good. She informed us in every single step and input data very carefully.

Pros

Overall, my experience with BrightHR has been very positive. It has significantly simplified HR administration, especially for a small to mid-sized business without a large internal HR team. The platform centralizes employee records, absence tracking, documentation, and compliance tools in one easy-to-use system.

Cons

There is a major issue with payroll functionality. The fund handling within payroll has caused serious problems, and it does not feel reliable for managing salary processes. Also we can not upload any file in related of the absents. (Just sick note uploading is available)

Switched from

[Breathe](https://www.capterra.com/p/126547/BreatheHr/)

Payroll integration. We need a software to integrate easily with payroll.

Review Source

CM

Carly M.  
Operations Manager  
Construction  
Used the software for: Less than 6 months

### "Great experience so far"

March 3, 2026

5.0

\[sensitive content hidden\] took us through the software patiently and knowledgeably, she asked what we wanted to use it for and focused on these areas which was really helpful. really looking forward to rolling it out to the rest of the staff

Pros

it's ease of use, functionality, support options such as webinars and videos. the links provided to give to staff when so they can get started is really useful as well

Cons

nothing so far but we haven't started to use it properly yet so there may be some niggles when we do

Alternatives considered

[QuestBase](https://www.capterra.com/p/133588/QuestBase/)[Sage HR](https://www.capterra.com/p/128705/SageHR/)

Reason for choosing BrightHR

range of functions, overall value when H+S and payroll included

Review Source

BM

Bairbre M.  
Administration  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Great Support from BrightHR"

February 10, 2026

5.0

Excellent. Very professional and leave me feeling more confident about taking on someone! It's very daunting but Bright HR and have made it seem straightforward.

Pros

\[sensitive content hidden\] was really helpful, patient and didn't mind all my questions! He even repeated lots of items I was having difficulty with.

Cons

Nothing so far. It is a lot to take on initially and there is a lot of onboarding but I wouldn't have done any of it myself and now its all done!

Alternatives considered

[PenSoft Payroll Plus](https://www.capterra.com/p/31868/PenSoft-Payroll-Plus/)

Reason for choosing BrightHR

Better value. More suited to our small company.

Review Source

Response from BrightHR

February 17, 2026

Hi Bairbre, Thank you for your review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your really positive feedback. We look forward to working with you for the years to come! Kind Regards, The BrightHR Team

CF

Carly F.  
Finance HR Manager  
Automotive  
Used the software for: Less than 6 months

### "Great Customer Service and support by \[sensitive content hidden\]"

May 16, 2025

5.0

Excellent, would highly recommend integrating the payroll system with the Bright HR system

Pros

The ease of use of the system and the support given by \[sensitive content hidden\] setting up the payroll, he was so knowledgeable on our systems we have, so made the transition less stressful and was very patient with me. Highly recommend A\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*

Cons

Some of the reports could be easier to download

Switched from

[Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/)

Through support from \[sensitive content hidden\] in your set up team

Review Source

Response from BrightHR

May 23, 2025

Hi, Thank you for your review, At BrightHR we put every effort into providing customers with amazing service, and we’re glad to get this feedback. Thank you for reviewing your training and your experience with BrightHR.

SL

Stacey L.  
Director Owner  
Hospitality  
Used the software for: 6-12 months

### "Outstanding Support from \[sensitive content hidden\] at BrightHR"

February 19, 2026

5.0

Overall, a great system backed up by excellent customer service. \[sensitive content hidden\] in particular was outstanding – quick, thorough and genuinely helpful. Highly recommend.

Pros

We’ve been using BrightHR as our staff portal for clocking in, storing employee details and managing documentation, and overall it’s been a really valuable system for our business. BrightHR offers excellent value for money. The platform covers everything we need in one place – from time tracking to secure document storage – which saves us both time and admin costs. After reviewing our account, we realised we were paying for features we didn’t actually use, and this was resolved quickly and fairly. The communication has been fantastic, especially from \[sensitive content hidden\]. We had some issues with our account setup, including the wrong point of contact being listed, and \[sensitive content hidden\] was superb from start to finish. She was proactive, clear, and incredibly efficient in getting everything corrected. Nothing felt like too much trouble, and she kept us fully informed throughout.

Cons

The only issue I have had was the point of contact not being updated which meant because the POC had left the business, I was not getting emails or calls about payments, however this was swiftly fixed by \[sensitive content hidden\]

Review Source

Response from BrightHR

February 23, 2026

Hi Stacey! Thank you for leaving such a positive review, we really value your feedback. It’s fantastic to hear that you’re happy with our support. Please rest assured that we will pass on your kind words to the team. However, we are sorry to hear that your POC was not updated following their departure from the team. Please rest assured that it is important to us that our clients feel confident and kept in the loop, so we will be looking into this internally. Should you need any further support, our team are always on hand to help! The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/"

oU

olamiju U.  
Director  
Hospital & Health Care  
Used the software for: 6-12 months

### "Excellent Service"

February 24, 2026

5.0

y overall experience with Bright HR has been excellent from start to finish. The platform is incredibly user-friendly, making it easy to manage employee records, holidays, absences, and HR documentation all in one place. Even team members who aren’t particularly tech-savvy find it straightforward to navigate. One of the standout features is the reliable support team. Whenever we’ve had a question or needed guidance, the Bright HR advisors have been responsive, knowledgeable, and genuinely helpful. Their advice has given us confidence that we’re staying compliant and handling employee matters correctly.

Pros

The attention to customer service was truly excellent from start to finish. The team listened carefully and patiently to my concerns, making sure they fully understood the situation before responding. They showed genuine interest in helping and asked thoughtful questions to clarify important details. Based on our discussion, they provided clear, practical advice and explained everything in a way that was easy to understand. In addition, they offered several possible solutions, outlining the benefits of each option so I could make an informed decision. Their professionalism, responsiveness, and willingness to assist made the entire experience smooth, reassuring, and highly satisfactory.

Cons

I truly couldn’t have asked for a better experience. From the moment I called, everything was handled with care and professionalism. The staff were welcoming, attentive, and always ready to assist with a positive attitude. They took the time to answer my questions and made sure I felt comfortable throughout. The service was efficient without feeling rushed, and every detail was thoughtfully managed. Overall, the quality of service was consistently good, leaving a strong impression and making the entire experience enjoyable and completely satisfying from beginning to end.

Review Source

mL

marion L.  
MAMGING PARTNER  
Hospital & Health Care  
Used the software for: 1-2 years

### "CQC assurance"

January 16, 2026

5.0

great to have all information in one place. took a while to get to grips w some areas pop up reminders would be helpful

Pros

robust information on staff files great for CQC assurance I was able to get rid of some of my. It reduces the files of paperwork. helpful for tracking holidays, tracking sick leave, and monitoring attendance

Cons

It really needs sections for some of the documents also pop up reminders areas for immunisation for example.

Review Source

Response from BrightHR

January 21, 2026

Hi Marion! Thank you for taking the time to leave such a lovely review! We are delighted to know that you have had a positive experience with our services and that it helps you feel assured in your compliance. We also sincerely appreciate your suggestions on how we can progress our software further. Client feedback is invaluable to us as we use it to fuel each of our updates and product releases! Please rest assured that this has been passed on to our team for review. The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/"

ST

Sheila T.  
Business Support Officer  
Hospital & Health Care  
Used the software for: 1-2 years

### "Bright and Clear"

March 3, 2026

5.0

Very good and mostly very helpful. Chat is responsive and not AI as there is a name linked to the responder.

Pros

Ease of use, and easy to show others how to use. Clear text and tabs. Payroll and HR facilities in one place

Cons

Having to create a duplicate employee record to change annual leave recording from days to hours. This resulted in payroll problems which still haven't been resolved.

Review Source

VN

Victoria N.  
HR Manager  
Apparel & Fashion  
Used the software for: 1-2 years

### "HR Manager "

February 10, 2026

3.0

Support from the BrightHR team is good. The system generally isn't great and we intend to move to another system.

Pros

The on boarding training with \[sensitive content hidden\] was good - she was very helpful. She has taken away a few suggested improvements for the development team.

Cons

I think the system needs significant improvements with automations. I struggle with the permissions and the general use experience.

Review Source

Response from BrightHR

February 20, 2026

Hi Victoria! Thank you for taking the time to share your feedback with us. Whilst we are happy to hear that your recent onboarding call went well, we are sorry to hear that you have generally struggled with your user experience. It is important to us that we look into this for you and understand how we may be able to further support you. Please reach out to us at 0800 470 2432 and quote this review, we sincerely hope to speak with you soon! The BrightHR Team.

AS

Aaron S.  
Director of Business and PR  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "So glad that we signed up "

February 5, 2026

5.0

Great walkthrough of BrightHR, I can tell already that this will be one of those “how did we manage before” services.

Pros

Very clean and user friendly UI. I’ve got to say, there’s so many amazing features too, top ones would be the clock-in at multiple location using the apps gps function.

Cons

It doesn’t make tea =O) That is quite honestly the only thing to like the least… all aspects and features of BrightHR so far seem incredible

Review Source

Response from BrightHR

February 11, 2026

Hi Aaron! Thank you for taking the time to share your feedback with us, we really appreciate it. It is our aim to help businesses streamline their HR processes, so it is wonderful to hear that you find the features to be incredible! Please rest assured that your comments regarding tea have been noted, we have some talented product developers so who knows what's possible in the future! We sincerely look forward to continuing to support you and your business. The BrightHR Team.

RZ

Renata Z.  
FC  
Building Materials  
Used the software for: 2+ years

### "Unbeatable customer service care"

February 10, 2026

5.0

Great!. The service is prompt and efficient. Communication with customer service is made simple and fast.

Pros

Straightforward system. Understandable for employees, they have everything in one Bright HR program.

Review Source

Response from BrightHR

February 17, 2026

Hi Renata, Thank you for your lovely review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your positive feedback. We look forward to working with you for even more years to come! Kind Regards, The BrightHR Team

IO

Ikponmwosa O.  
Business development manager  
Retail  
Used the software for: Less than 6 months

### "Amazing HR tool"

February 10, 2026

5.0

Overall, BrightHR offers a robust and efficient HR management solution that enhances productivity and simplifies administrative tasks, though it may come with a higher cost for some users.

Pros

BrightHR is an amazing for its user-friendly interface and comprehensive features that streamline HR processes, including time management, document storage, and employee self-service.

Cons

Some users find that BrightHR's pricing can be on the higher side compared to other HR software options, which may be a drawback for smaller businesses.

Review Source

Response from BrightHR

February 17, 2026

Hi Ikponmwosa, Thank you for your great review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your positive feedback. We look forward to working with you for the years to come! Kind Regards, The BrightHR Team

ML

Michelle L.  
Area Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Asset to your company "

May 12, 2025

5.0

A very rocky start but I now know I am in very good hands with Melissa!!

Pros

The BrightHR Platform overall is very user friendly with a lot of potential

Cons

I was gradually bringing over 30 sites and was having huge issues with accounts understanding the terms agreed for our invoicing. I was receiving constant calls chasing payments that weren't due. Clear notes had been added to all the accounts but it seemed they weren't being read. One day I explained my frustrations to \[sensitive content hidden\] in credit control, after she called to chase payment which wasn't actually due, and then things changed! She has been fantastic adopted all my accounts and promised to pick up ANY queries I have. It's not even her job to do so! She checks in every month to see how things are going. Recently I wanted to add a further site and she said she would arrange every step for me - true to her word she did. She is truly an asset to your company!

Review Source

Response from BrightHR

May 15, 2025

Hi, Thank you for your remarks. It’s always a pleasure to read such great reviews about our software and how it makes such a positive impact on our customers and their businesses. Our development teams listen to all the feedback from product users and work tirelessly to keep adding new features which help our customers manage, protect and grow their businesses.

JP

Joanne P.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Professionally explained "

February 23, 2026

5.0

Excellent explanation and so far. Consultant was thorough and explained everything when asked a question about the system

Pros

Well explained and appears to be a simple and straightforward system to use. The consultant was clear and thorough (Paige).

Cons

Too soon to say. After using the system in more detail I will be able to provide more inciteful feedback

Review Source

Response from BrightHR

February 24, 2026

Hi Joanne, Thank you for your wonderful review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your positive feedback. We look forward to working with you for the years to come! Kind Regards, The BrightHR Team

KH

Keith H.  
Director  
Consumer Services  
Used the software for: Less than 6 months

### "ON BOARDING - \[sensitive content hidden\]"

February 12, 2026

5.0

Very happy with the onboarding. The process was easy to follow once I had the connection with Teams Meeting.

Pros

\[sensitive content hidden\] was great. She allowed the pace to suit me and covered all the initial topics and utilities in the software I need.

Cons

Using Teams meeting but that is just my lack of familiarity with that medium. The software will be extremely useful going forward.

Review Source

Response from BrightHR

February 20, 2026

Hi Keith! Thank you for sharing this lovely review! We are thrilled to hear that your recent onboarding session was great, it is our utmost priority to ensure that our clients know how to utilise our services to their full potential. We are excited to continue to support you and your business, and please rest assured that our team are always on hand to help should you have any questions or concerns. The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/"

LU

Lisa U.  
HR Manager  
Fund-Raising  
Used the software for: Less than 6 months

### "Great Service"

March 11, 2026

5.0

Had a great chat with \[sensitive content hidden\] in the Support Team who was very responsive and helpful in resolving initial access issue.

Pros

Still new to using the system but initial observations are that it is user friendly with lots of functionality.

Cons

Could include a more extensive recruitment element linking to onboarding of the member of staff linking to employee file

Review Source

JD

Jack D.  
Admin  
Utilities  
Used the software for: Less than 6 months

### "Helpful chat with the employee tom"

March 6, 2026

5.0

Pros

Performance and Speed, Learning, help, niceness of the person tom that i was chatting too, was extremely helpful

Cons

no cons were experienced during the chat that was with the employee \[sensitive content hidden\]. It was very helpful and I will the contact again if help is need in the future.

Review Source

jA

joanne A.  
Cleaner  
Facilities Services  
Used the software for: Less than 6 months

### "Canner cleaning "

February 3, 2026

5.0

Excellent service the lady was very helpful understanding and easy to talk too Explained everything perfectly

Pros

Great communication and patience Easy to understand everything explained excellent customer service

Cons

Nothing Everything was perfect she was so lovely they way she helped me understand everything and I feel confident I can do it all

Review Source

Response from BrightHR

February 11, 2026

Hi Joanne! Thank you for taking the time to share your feedback with us. We are happy to hear that your recent onboarding call was great and that your account manager ensured that everything was easy to understand and well explained. Should you have any further queries or concerns, please rest assured that our team are here to help! We look forward to supporting you and your business moving forward. The BrightHR Team.

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