--- title: "BrightHR Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BrightHR Software - reviews, pricing plans, popular comparisons to other Human Resources products and more." source_url: "https://www.capterra.com/p/151525/BrightHR/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # BrightHR Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BrightHR ## What is BrightHR? We are BrightHR; the award -winning software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff and make people management a breeze, all in one place, plus free tools to set your business apart. We are on a mission to transform people management for businesses. We’ve been making life easier for employers since 2015 with our range of innovative software, providing HR, H&S, and business support to over 100,000 businesses globally. ## What is BrightHR used for? [Human Resources](https://www.capterra.com/human-resource-software/)[Leave Management System](https://www.capterra.com/leave-management-system-software/)[Employee Scheduling](https://www.capterra.com/employee-scheduling-software/) Top alternative Featured Overall rating Based on 241 user reviews Reviews sentiment Positive 93% Neutral 3% Negative 4% Starting price £4.5 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BrightHR?[Manage this product listing](https://www.g2.com/products/brighthr/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BrightHR 4.6 (241) VS. [4.3 (1,981)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting Price £4.5 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (240) Ease Of Use 4.3 (1,980) Value For Money 4.4 (228) Value For Money 4.2 (1,633) Customer Service 4.7 (231) Customer Service 4.1 (1,708) ## BrightHR alternatives [4.6 (3,653)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.9 (4,886)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (3,080)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151525/BrightHR/alternatives/) ## FAQs about BrightHR Overview ### What problems does BrightHR solve? BrightHR solves fragmented HR administration by centralizing employee records, contracts, policies, absence logs, holiday requests, and staff communications. It helps managers avoid spreadsheet-based leave calculations, paper files, and missed updates while providing compliance guidance and documentation. Small and growing businesses, office managers, payroll teams, and employers without dedicated HR specialists benefit most. Answer based on 110 reviews Overview ### Which roles and teams benefit most from BrightHR? BrightHR is most used by directors, owners, managing directors, and general managers overseeing people policies and day-to-day compliance. HR managers, HR advisors, and human resources teams use it to manage employee records, absence, and workplace documentation. Operations, practice, office, and finance managers rely on it to coordinate staffing, attendance, and workforce administration. Answer based on 203 reviews Overview ### What company size and industries is BrightHR built for? BrightHR is for small to medium-sized businesses and large corporations, with 99% of reviewers from small businesses and 1% from midsize firms. Its strongest reviewer presence is in Hospital & Health Care (12%), Hospitality (7%), and Non-Profit Organization Management (5%), indicating broad HR support for these sectors. Answer based on 204 reviews Features and Usability ### What are the key features of BrightHR? BrightHR includes core HR management features centered on an employee database, employee profiles, and document management for maintaining staff records and company policies. It also supports sick leave tracking, vacation/leave tracking, attendance tracking, onboarding, and customizable reports for monitoring absences, team coverage, employee start dates, and workforce information. Answer based on 39 reviews Integrations ### Which third-party tools and platforms does BrightHR integrate with? BrightHR integrates with 3 third-party tools: Gmail, Google Calendar, and Microsoft Outlook. These connections cover email and scheduling workflows, linking BrightHR with common communication and calendar platforms used for everyday business operations. Answer based on 3 reviews Getting Started and Support ### How easy is it to onboard and train a team on BrightHR? BrightHR offers live online training, webinars, videos, and documentation to help teams get started. Reviewers find the platform easy to navigate after clear, patient onboarding sessions, including nontechnical users. Administrators and new users may need more time to understand the broad feature set and fit it into existing processes. Answer based on 19 reviews Getting Started and Support ### What customer support options does BrightHR offer, and how do users rate the experience? BrightHR offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users commonly describe support as responsive, knowledgeable, patient, and clear, with quick callbacks and helpful onboarding. Some report slow or missing responses, repeated transfers between agents, and difficulty finding guidance for specific tasks or templates. Answer based on 112 reviews Security ### How does BrightHR handle data security and access control? BrightHR uses secure storage for employee information, HR documents, and payroll-related records within a staff and employer portal. Its structure lets users access needed information while reviewers report that sensitive data is handled securely. Manager roles have special permissions, though some users find the permissions setup difficult to navigate. Answer based on 16 reviews Ease of use ### Is BrightHR easy to use for everyday HR tasks? BrightHR makes day-to-day HR administration easy for many small and growing businesses, with clear dashboards, central records, and accessible employee tools. New users often find navigation intuitive after onboarding, while some report a busy interface, hard-to-find templates, permission issues, and screens that feel excessive for very small teams. Answer based on 114 reviews ## Who uses BrightHR? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 14,676 Human Resources reviews Capterra data shows that buyers of Human Resources software rank the following features as their top priorities: - **Payroll Management** (**59%** of reviewers rated this feature as critical) - **HR Management** (**45%**) - **Employee Database** (**47%**) BrightHR supports all three of the features reviewers rate most highly: Payroll Management, HR Management, and Employee Database. Together, these capabilities help businesses handle pay processes accurately, manage core HR tasks in one place, and maintain organized employee records, allowing teams to work more efficiently and make better day-to-day workforce decisions. Payroll Management 4.2 (21) 90.48% of 21 reviewers that rated this feature as important or highly important Manage employee salary processes, data, taxes, and records administration efficiently HR Management 4.4 (51) 96.08% of 51 reviewers that rated this feature as important or highly important Automates core HR functions such as talent management, employee evaluation and learning management Employee Database 4.4 (79) 83.54% of 79 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Time & Attendance 4.6 (32) 81.25% of 32 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy Onboarding 4.3 (49) 87.76% of 49 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Vacation/Leave Tracking 4.4 (44) 86.36% of 44 reviewers that rated this feature as important or highly important Request, track, and manage time off requests and vacation time BrightHR 39 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Leave Tracking: Manage and track employee attendance - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payroll Integration: Facilitates integration with multiple third-party payroll systems - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Payroll Reporting: View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sick Leave Tracking: Track and manage sick leave time - Tax Compliance: Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Timesheet Management: Track the amount of time spent on a job or task - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time --- Get Advice We can help you find the software with the features you need. Features 4.4 (239) 4.4 Based on 239 reviews ## Pricing Value for money 4.4 (228) Free Trial Free Version Basic £4.50 Per User,Per Month Value for money 4.4 (228) 4.4 Based on 228 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (231) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (231) 4.7 Based on 231 reviews ## User reviews Overall rating 4.6 Based on 241 reviews Filter by rating 5(179) 4(44) 3(8) 2(2) 1(8) Mentioned topic Sorted by most recent Mitch L. President Consumer Goods ### "Refused Cancellation Within Hours" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 6, 2026 Pros nothing. Cons I signed up for BrightHR and approximately two hours later realized that my existing bookkeeping software already included the functionality I needed. I contacted BrightHR immediately, explained the situation, and made it clear there was no realistic possibility I would ever use their service. Despite contacting them within about two hours of signing up, they refused to cancel the agreement and expected me to remain committed to a 60-month contract. What frustrated me most was the complete lack of flexibility or reasonable customer service. I wasn't trying to cancel months later after using the service. I contacted them within hours, before making any meaningful use of the product. I attempted to escalate the issue and asked to speak with someone higher up who could review the situation. They refused to provide the name or contact information of anyone above them. I understand businesses have contracts, but there is also such a thing as reasonable customer service. Expecting someone to pay for years for a service they notified you within hours they would never use is, in my opinion, extremely unreasonable. UPDATE: After posting this review, BrightHR’s Head of Service contacted me with what they called a “mutually beneficial solution.” They offered to reduce my five-year contract to two years and provide a larger discount — on the condition that I remove this review. Think about that. Rather than allowing a customer who tried to cancel almost immediately to walk away, their solution was still two years of payments, tied to removing my negative review. I find that astonishing. I’m sharing this so prospective customers can see how BrightHR chose to handle the situation and judge for themselves. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BK Bhaveshkumar K. Design Apparel & Fashion ### "Great and very professional experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 31, 2026 Pros It is very convenient and useful for all types of solutions. All policies and documents are kept in the same place. Cons Not too bad, but sometimes it's hard to add documents and schedule shifts on time; not ideal. Nothing much else to say about that. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AB Alexander B. Finance Director Furniture ### "A great payroll solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 27, 2026 My experience with Bright HR has been great, once up and running the payroll solution has worked seamlessly since. Pros I have been using the payroll solution and it is easy to use. The solution is competitively priced and cloud based. Compared to Sage 50 payroll it is a much cleaner and streamlined solution. Cons There are many functions to Bright HR and it can be overwhelming with all the tabs. The HR and Health and Safety documents included are useful but again a lot of information with not a huge amount of practical use. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB Siobhen B. General Manager Hospitality ### "Review of BrightHR" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 21, 2026 The service has been really good overall, there is a wealth of information provided on the site, but at times I feel like I receive too many phone calls. Pros I find that it's great for team management and staff rosters. The e-learning section is really useful to all staff. Cons At times, I find it a little clunky, and making changes isn’t always as straightforward as it could be, particularly when uploading new employees. Switched from [Breathe](https://www.capterra.com/p/126547/BreatheHr/) The cost of the product was too high, and it didn't fit our requirements Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB Sam B. Operations Director Events Services ### "A good solution for SME businesses" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 19, 2026 I would recommend to other SME businesses. The platform is easy to use, the onboarding was smooth and the support team have been very responsive whenever needed. Pros Great onboarding and accessible and very helpful support team. Any queries have been dealt with quickly and the implementation process was straightforward from the beginning. Cons Some areas around time keeping are lacking features, particularly when trying to manage more complex scheduling and clocking requirements across teams. I would like to see more API features. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DW Daniel W. Chairman Non-Profit Organization Management ### "Excellent company from start to present" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 18, 2026 My overall experience with BrightHR has been genuinely excellent. The sign‑up process set the tone from the very beginning — they made us feel valued, listened to, and supported, rather than just another sale being pushed through a system. Everything was explained clearly and patiently, with real care taken to ensure we understood how the platform would work for our organisation. Since joining, that level of support hasn’t dropped. As we’ve been setting the business up on the platform, the team has consistently been on hand to help, especially when we’ve made a few user errors on our side that needed correcting. Nothing has felt like too much trouble, and every interaction has reinforced that BrightHR is invested in helping us get things right. Overall, it’s been a smooth, reassuring, and genuinely positive experience from start to finish. Pros The thing that stands out most about BrightHR is how completely it covers everything a setting like ours needs, without ever feeling complicated or overpriced. It brings all the essential HR functions into one place, giving us a system that is genuinely great value for money while still feeling polished and professional. BrightHR securely stores all our employee information, giving real confidence that sensitive data is protected and handled properly. The platform’s structure makes it easy to access what we need, when we need it, without ever compromising security. And having qualified HR professionals available at the end of a phone call is a huge advantage. It means expert guidance is always within reach, whether we’re dealing with everyday queries or more complex situations. That combination of strong technology and real human support is exactly what makes BrightHR such a reliable and reassuring system for us. Cons We’ve genuinely not identified any negatives at this time. BrightHR has met every expectation we had of the system, and so far there hasn’t been anything we’ve disliked or found problematic. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SS Shahin S. Director Publishing ### "Bright HR Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 August 17, 2026 As explained above, overall satisfied with the service but feel we should be paying less as we are a very small business. Pros Everything was explained to me thoroughly. I was given the time i needed to think about whether I wanted to take the service. Cons I think the cost should be reduced for small businesses like ours. I am the only employee at the moment so should not be paying the amount I am paying. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SG Sneha G. Practice Manager Hospital & Health Care ### "Positive Experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2026 My overall experience with BrightHR has been very positive. The support I received was outstanding, especially from Sho Karengesha, who was extremely patient, helpful, and supportive throughout. Whenever I contacted her, she made sure to call me back and always came back with a clear and useful answer to my questions. Her professionalism, patience, and dedication made a real difference, and I felt confident that I was receiving the right guidance every step of the way. I would happily recommend BrightHR based on my experience. Pros BrightHR has been very helpful and easy to use. The support I received was excellent. Whenever I had questions, the team was responsive and always provided clear and helpful answers. Communication was reliable, and I felt well supported throughout. Cons There were a couple of updates and processes that could have been communicated more clearly, and sometimes it took a little time to get information sorted. However, these were minor issues and did not significantly impact my overall experience. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Annabelle U. Finance Manager Retail ### "BrightHR experience " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 13, 2026 Everyone has taken to Brught very quickly and the payroll software has save us lots of time and money. Pros Easy for everyone to use. Good on boarding Quick response times on the chat. Lots of reading to help with FAQ Cons Limitations with calendar and people being about to see others on the calendar not in their team. Unable to remove headings we do not use. Switched from [WhosOff](https://www.capterra.com/p/65528/WhosOff-com/) It was expensive and not very up to date, didn’t adapt with u. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RW Ricky W. Director Accounting ### "Can’t fault service " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 August 10, 2026 Pros Modules and the support from the team has been great would highly recommend them to anyone needing some advice Cons Nothing I can think of but haven’t used the software a great deal most of my dealings have been with the actual people when I have queries Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/151525/BrightHR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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