# Page 2 | BrightHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is BrightHR the right Human Resources solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151525/BrightHR/reviews --- BrightHR 4.6 (178) [View alternatives](https://www.capterra.com/p/151525/BrightHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 2 - Reviews of BrightHR ## Showing most helpful reviews Showing 26-50 of 178 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jennifer S. Founder and Creative Director Apparel & Fashion Used the software for: 1-2 years ### "A supportive, secure HR platform with excellent value for growing businesses" February 6, 2026 5.0 Overall, my experience with BrightHR has been very positive. It provides strong value for money, a secure and reliable system, and a reassuring framework for managing employees, payroll considerations, and HR documentation correctly. The platform has helped me feel more confident in my responsibilities as an employer, particularly around compliance, employee pay, and document management. Communication and support have been a real strength, and my experience working with \[sensitive content hidden\] has been especially positive. He has been professional, patient, and genuinely supportive throughout. I would happily recommend BrightHR to other business owners looking for a clear, secure, and well-supported HR solution. Pros BrightHR offers excellent value for money, particularly for small and growing businesses. The platform brings together HR support, document management, employee pay visibility, and payroll-related guidance in one secure place, which has been very reassuring as an employer. The learning curve is manageable, and the system feels intuitive once you are familiar with it. I’ve especially appreciated the clarity around compliance, security, and record-keeping, which removes a lot of anxiety when managing employees correctly. Communication has also been a strong point. Support has been responsive, clear, and human. \[sensitive content hidden\] in particular has been extremely helpful, taking the time to explain processes clearly and making sure I felt supported rather than overwhelmed. Cons There isn’t anything I would describe as a true negative. One improvement I would appreciate in the future would be a clearer separation within the platform between PAYE employees and freelancers or contractors. As a business that works with both, having a distinction in how each group is displayed and managed would make navigation even clearer and reduce the risk of confusion, especially as the team grows. Review Source SL Stacey L. Director Owner Hospitality Used the software for: 6-12 months ### "Outstanding Support from \[sensitive content hidden\] at BrightHR" February 19, 2026 5.0 Overall, a great system backed up by excellent customer service. \[sensitive content hidden\] in particular was outstanding – quick, thorough and genuinely helpful. Highly recommend. Pros We’ve been using BrightHR as our staff portal for clocking in, storing employee details and managing documentation, and overall it’s been a really valuable system for our business. BrightHR offers excellent value for money. The platform covers everything we need in one place – from time tracking to secure document storage – which saves us both time and admin costs. After reviewing our account, we realised we were paying for features we didn’t actually use, and this was resolved quickly and fairly. The communication has been fantastic, especially from \[sensitive content hidden\]. We had some issues with our account setup, including the wrong point of contact being listed, and \[sensitive content hidden\] was superb from start to finish. She was proactive, clear, and incredibly efficient in getting everything corrected. Nothing felt like too much trouble, and she kept us fully informed throughout. Cons The only issue I have had was the point of contact not being updated which meant because the POC had left the business, I was not getting emails or calls about payments, however this was swiftly fixed by \[sensitive content hidden\] Review Source Response from BrightHR February 23, 2026 Hi Stacey! Thank you for leaving such a positive review, we really value your feedback. It’s fantastic to hear that you’re happy with our support. Please rest assured that we will pass on your kind words to the team. However, we are sorry to hear that your POC was not updated following their departure from the team. Please rest assured that it is important to us that our clients feel confident and kept in the loop, so we will be looking into this internally. Should you need any further support, our team are always on hand to help! The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/" TD Tracie D. HR Manager Veterinary Used the software for: 2+ years ### "Bright HR review" January 23, 2026 4.0 Really good so far, there are always new improvements which is helpful and makes us far more efficient. Pros It is comprehensive and easy to use and has allowed us to be far more efficient with our policies and processes. Easy access via the app from home so provides a good employee user experience too. Cons We have complex rota/schedules which BrightHR does not currently support and I would like to be able to record training records on the platform too. Review Source Response from BrightHR January 28, 2026 Hi Tracie! Thank you so much for sharing your lovely review - we’re thrilled to hear you’ve had such a positive experience with our services. We truly appreciate your support. Please rest assured that your feedback regarding rotas and scheduling have been shared with our product team for review. We sincerely appreciate your in depth feedback. Every single one of our product updates is fuelled by client feedback. It is important to us that our product grows alongside the businesses that we support. The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ DT Darren T. Chief Executive Officer Non-Profit Organization Management Used the software for: 2+ years ### "Reliable, user-friendly HR support that gives real peace of mind" January 16, 2026 5.0 Overall, BrightHR has been an excellent tool for confidently and compliantly managing HR processes. It provides peace of mind, saves time, and helps ensure best practice is followed. The platform is reliable, well supported, and continually improving. For charities, community organisations, and small to medium employers, it offers very strong value for money and a trusted source of HR support. Pros BrightHR is very easy to use and takes a lot of the stress out of HR compliance. The templates, policies and step-by-step guidance are clear and practical, even for small organisations without in-house HR expertise. The advice line is a real strength; being able to speak to someone knowledgeable and get clear, confident guidance is extremely reassuring. Document management is straightforward, and the system helps keep everything organised and audit-ready. Cons This is only a small suggestion rather than a criticism, as the system is excellent overall. Currently, staff clock in via the smartphone app or a computer, and it would be great to see a tablet or kiosk-style option added in future for shared use. Everything else works extremely well and meets our needs. Review Source Response from BrightHR January 21, 2026 Hi Darren! Thank you so much for sharing your lovely review - we’re thrilled to hear you’ve had such a positive experience with our services. We truly appreciate your support. Please rest assured that your feedback regarding clock-in options has been noted and shared with our product team! As a valued client your feedback and suggestions are invaluable to us as it helps us ensure that each of our updates is driven by our client voice. Thank you again for sharing your feedback! The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ NY Natalie Y. CEO Human Resources Used the software for: 1-2 years ### "Avoid contract - VERY DISAPPOINTING" September 11, 2025 1.0 VERY DISAPPOINTING Pros onboarding and introduction of the software Cons 1\. Communication and Customer Service Issues : My experience with this company has been marked by significant communication breakdowns. When seeking specific information and answers to detailed questions, I was repeatedly transferred between agents without receiving the precise materials or responses I required. This pattern of ineffective communication not only wasted considerable time but also demonstrated a lack of proper training or coordination among customer service representatives. 2. Contractual Concerns : The contract terms present serious concerns regarding customer rights and fair business practices. Most notably, the cancellation clause requires payment of 80% of the remaining contract period, even when cancellation is warranted due to service deficiencies. This punitive approach to contract termination appears to prioritize revenue retention over customer satisfaction and service quality accountability. They didn't even notify me prior to the renewal which raised a red flag to me. When service quality issues directly contribute to a customer's decision to cancel, the company should reasonably adjust termination fees rather than maintaining such restrictive financial penalties. This practice effectively holds customers financially hostage to substandard service. 3. Legal Compliance Concerns : The contract terms raise questions about compliance with Ontario commercial law and consumer protection regulations. Under Ontario's Consumer Protection Act and related commercial legislation, businesses must ensure their contracts contain fair and reasonable terms. The 80% cancellation fee structure may potentially violate: -Consumer Protection Act provisions regarding unfair contract terms -Common law principles of unconscionability -Provincial regulations governing commercial contracts and cancellation rights I recommend that potential customers carefully review these contractual obligations and consider seeking legal counsel before signing. Current customers experiencing similar issues may wish to consult with legal professionals regarding their rights under Ontario commercial law. Recommendation Based on these experiences, I cannot recommend this company's services. The combination of poor communication, restrictive contract terms, and questionable compliance with consumer protection standards creates an unsatisfactory customer experience that potential clients should carefully consider. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing BrightHR seemed to look user-friendly platform at first Review Source Response from BrightHR December 8, 2025 Hi there, Thank you for taking the time to share your experience with us. We regret to know that you have been left with a negative impression of BrightHR, though we appreciate this opportunity to address your concerns. Please rest assured that we take all client feedback seriously, so it is our utmost priority to ensure that we work with you to set things right. We would be grateful if you could share further details with us so that we can discuss your feedback with you personally. You can do so by calling us on 0161 513 1891 and noting this review. We sincerely hope to hear from you soon. The BrightHR Team. VR Verified Reviewer HR Business Partner Human Resources Used the software for: 1-2 years ### "Overview of the platform " February 18, 2026 5.0 \[sensitive content hidden\] had been very kind to walk us through the portal, promptly briefing us on features and connecting us to more information. Pros Ease of use, Employee records creation, saving documents and sharing it with employees for review and consent is good. Cons Can we look at a feature to submit weekly or monthly timesheets when working with contractors; while we dont use the rota or shifts, we use a manual timesheet right now that would be good to have on the system Review Source Response from BrightHR February 23, 2026 Hi! Thank you for taking the time to share your review with us, we appreciate it! It is great to hear that you find BrightHR easy to use and functional, however, we appreciate you calling out that timesheets for contractors would be great to have. It is important to us that each of our updates is fuelled by client feedback, so please rest assured that you comments have been shared with our product team for review. Should you have any further questions or suggestions, please don't hesitate to get back in touch, our team are always happy to help! The BrightHR Team Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ VA Vicki A. Finance and Corporate Services Lead Non-Profit Organization Management Used the software for: Less than 6 months ### "A Positive Onboarding Experience with BrightHR" February 11, 2026 5.0 Our initial experience of BrightHR has been very positive. The platform appears well designed, practical and capable of bringing greater structure and efficiency to our HR processes. Leigh delivered a clear and well-paced onboarding session, which helped us understand the system’s core functionality and how it can best support our organisation. Her guidance gave us confidence in navigating the platform and making the most of its features. We’ve come away feeling confident in navigating the platform and clear on next steps. A great start to working together. Pros The system is intuitive and straightforward to navigate. Key HR processes are centralised in one place, improving visibility and consistency. The document management and employee record functions are particularly useful. The dashboard provides a clear overview, making day-to-day management more efficient. It feels like a practical solution for streamlining HR administration and supporting compliance. Cons As new users, there is a learning curve due to the breadth of functionality available. Some features may take time to fully explore and embed into our processes. Switched from [Breathe](https://www.capterra.com/p/126547/BreatheHr/) We were already using Brightsafe and wanted to streamline the systems we are using Review Source Response from BrightHR February 23, 2026 Hi Vicki! Thank you for leaving us this lovely review. We sincerely appreciate your kind words, please rest assured that your feedback will be shared with the team. It is wonderful to hear that you find our system to be intuitive and straightforward but appreciate your comments around the initial learning curve of the product. It is our utmost priority to ensure that our clients know how to utilise our services to their full potential, so please don't hesitate to reach back out should you need any further support. The BrightHR Team Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ oU olamiju U. Director Hospital & Health Care Used the software for: 6-12 months ### "Excellent Service" February 24, 2026 5.0 y overall experience with Bright HR has been excellent from start to finish. The platform is incredibly user-friendly, making it easy to manage employee records, holidays, absences, and HR documentation all in one place. Even team members who aren’t particularly tech-savvy find it straightforward to navigate. One of the standout features is the reliable support team. Whenever we’ve had a question or needed guidance, the Bright HR advisors have been responsive, knowledgeable, and genuinely helpful. Their advice has given us confidence that we’re staying compliant and handling employee matters correctly. Pros The attention to customer service was truly excellent from start to finish. The team listened carefully and patiently to my concerns, making sure they fully understood the situation before responding. They showed genuine interest in helping and asked thoughtful questions to clarify important details. Based on our discussion, they provided clear, practical advice and explained everything in a way that was easy to understand. In addition, they offered several possible solutions, outlining the benefits of each option so I could make an informed decision. Their professionalism, responsiveness, and willingness to assist made the entire experience smooth, reassuring, and highly satisfactory. Cons I truly couldn’t have asked for a better experience. From the moment I called, everything was handled with care and professionalism. The staff were welcoming, attentive, and always ready to assist with a positive attitude. They took the time to answer my questions and made sure I felt comfortable throughout. The service was efficient without feeling rushed, and every detail was thoughtfully managed. Overall, the quality of service was consistently good, leaving a strong impression and making the entire experience enjoyable and completely satisfying from beginning to end. Review Source mL marion L. MAMGING PARTNER Hospital & Health Care Used the software for: 1-2 years ### "CQC assurance" January 16, 2026 5.0 great to have all information in one place. took a while to get to grips w some areas pop up reminders would be helpful Pros robust information on staff files great for CQC assurance I was able to get rid of some of my. It reduces the files of paperwork. helpful for tracking holidays, tracking sick leave, and monitoring attendance Cons It really needs sections for some of the documents also pop up reminders areas for immunisation for example. Review Source Response from BrightHR January 21, 2026 Hi Marion! Thank you for taking the time to leave such a lovely review! We are delighted to know that you have had a positive experience with our services and that it helps you feel assured in your compliance. We also sincerely appreciate your suggestions on how we can progress our software further. Client feedback is invaluable to us as we use it to fuel each of our updates and product releases! Please rest assured that this has been passed on to our team for review. The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/" HC Hayley C. Director Environmental Services Used the software for: 1-2 years ### "5 \*\*\*\*\* Customer Service " January 13, 2026 2.0 After numerous phone calls and video calls, we were unfortunately unable to get the BrightHR clocking-in and clocking-out app working, which was the main reason we signed up for the system. Despite this, we were still paying for the software while being unable to use it. Due to our business facing serious financial difficulties — including a company going bankrupt and owing us a significant amount of money — we had no option but to cancel the contract. I explained this situation to BrightHR and asked if it would be possible to exit the contract under the circumstances. I would like to specifically commend three members of staff: \[sensitive content hidden\]. When I became upset, they remained professional, friendly, and extremely sympathetic. They took the time to listen carefully to my situation and genuinely did everything they could to help. They truly went above and beyond with their support, and I couldn’t be happier with the service they personally provided. Their compassion and professionalism made a very difficult situation much easier to handle. Pros Easy access for employees and employers You can store personal information, contracts etc on one site Cons For our business we were unable to use the clocking in and out software due to multiple locations on different days, if we had employees in one location and on a weekly rota this would of been ideal . Review Source Response from BrightHR January 21, 2026 Hi Hayley! Thank you for taking the time to share your experience with us. While we are happy to hear that our customer support team delivered the 5-star service that we strive for, we are saddened to know that you have been left with an overall negative impression of BrightHR. We would sincerely appreciate the opportunity to address your feedback with you personally but have been sadly unable to identify your client account number. Please reach out to us on 0800 470 2432 and quote this review if you would be happy for us to do so! We hope to hear from you soon. The BrightHR Team AA Aisha A. Hairdressers Health, Wellness and Fitness Used the software for: 2+ years ### "Holiday hours " February 5, 2026 5.0 It’s great using Bright HR for staff holidays etc Lots of courses available for staff. As well as some discounts and offers available too Pros Spoke to \[sensitive content hidden\] today who was amazing ! Helped me out with my query step-by-step. Very friendly and professional too. Cons Should be able to just edit staff hours instead of creating a new working time pattern every time a member staff changes hours Review Source Response from BrightHR February 13, 2026 Hi Aisha! Thank you for sharing your lovely feedback with us, we really appreciate it! It is wonderful to know that a member of our team was amazing during your recent experience, we will be sure to pass it back. We also appreciate your feedback regarding editing staff hours, please rest assured that this has been passed to our product team for review. Should you need any further support in the meantime please do not hesitate to reach back out! Our team are always on hand to help. The BrightHR Team. Sara B. Financial Coordinator Printing Used the software for: Less than 6 months ### "BrightHR- Excellent, would recommend..." February 12, 2026 5.0 Great informative, friendly and tailored training and very user friendly. Excellent knowledge of need for any size business and ensuring compliance. Pros Intuitive and well presented site. Excellent training modules included- much better than some other HR software I have used or seen. Fantastic use of AI for advice. Cons It was a little much on screen as you are not able to remove or hide any aspects of the software you won't be using from the ladder or main dashboard as they are not relevant to the business need. Review Source Response from BrightHR February 20, 2026 Hi Sara! Thank you for sharing this great feedback, we really appreciate it! It is wonderful to hear that you find our training modules great, and that your recent experiences with our team have been excellent. We also sincerely appreciate your feedback regarding our dashboard layout. We understand your perspective and would like to assure you that we take all client feedback seriously. Each of our product updates is fuelled by your suggestions, so your comments have been passed back to our product team for review. Should you need anything further in the meantime, please do not hesitate to reach back out! the BrightHR Team Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ MM Martyn M. HR Manager Food & Beverages Used the software for: Less than 6 months ### "Bright HR Review by Auriga Holdings " February 10, 2026 5.0 So far, as a new customer, the process has been very good. We were given access and then had a session with \[sensitive content hidden\] to understand the system, ask questions and deep dive into its features. Pros Nice and easy to use. The side menu and submenus are easy to navigate. The Glu E-learning will be a game-changer in our business. Cons There isn't anything at this stage I don't like. We have only just started using the system, so we can't comment at this stage. Alternatives considered [Bizimply](https://www.capterra.com/p/133956/Bizimply/)[Moorepay](https://www.capterra.com/p/128703/Natural-HR/) Reason for choosing BrightHR The main factor was the Glu E-learning. Whilst most other functions are similar to those of other systems did not offer E-learning. Review Source Response from BrightHR February 17, 2026 Hi Martyn, Thank you for taking the time to leave a wonderful review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your positive feedback. We look forward to working with you for the years to come! Kind Regards, The BrightHR Team CT Carly T. People Administrator Hospital & Health Care Used the software for: 2+ years ### "Great system" May 11, 2026 5.0 BrightHR has been really easy to use and does not take much getting used to. I would recommend it for small teams who don't need the extra HR functions like rippling and automated onboarding etc. Pros Its simple and easy to use. Good value for money. As I induct new employees, I find it very easy to show others how to navigate around the system. It is good for storing documents, updating information and booking holidays. The rota system is easy to use too. Cons The functionalities are quite limited. If you are looking for a more in depth system, this is probably not the one to go with. Review Source ST Sheila T. Business Support Officer Hospital & Health Care Used the software for: 1-2 years ### "Bright and Clear" March 3, 2026 5.0 Very good and mostly very helpful. Chat is responsive and not AI as there is a name linked to the responder. Pros Ease of use, and easy to show others how to use. Clear text and tabs. Payroll and HR facilities in one place Cons Having to create a duplicate employee record to change annual leave recording from days to hours. This resulted in payroll problems which still haven't been resolved. Review Source VR Verified Reviewer Managing Director Legal Services Used the software for: Less than 6 months ### "Great learning session" February 12, 2026 5.0 Great, very insightful and easy to follow. Online training can sometimes be an overload of information that is hard to take in but Dan made it easy to learn and take on board, thank you. Pros \[sensitive content hidden\] was very helpful and patient with me whilst showing me how to use the software. He was clear and concise and made learning how the use the software very easy. Cons Nothing! I was very impressed with how user friendly BrightHR is, I was expecting it to be very complicated but this wasn't the case at all. Review Source Response from BrightHR February 20, 2026 Hi! Thank you for leaving us this lovely review. We sincerely appreciate your kind words and are delighted to know that your recent onboarding session went well. Please rest assured that your feedback will be shared with the team, we are sure they will be thrilled to read your feedback. The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/" AP Ana P. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Appears good but slow response rate and won’t let you cancel despite being told I could - AVOID" December 28, 2025 1.0 Customer service and call center has been very slow - I have tried to cancel their services several months ago and initially told this was never agreed then they listened to sales recording and said cancellations reviewed on case by case basis - but not being increasingly difficult and chasing me for money despite not having used services or platform for ages Pros Initially responsive pre signing of contract but they are after your money and trying to tie you into a long contract Cons User friendly or appears so - much of this you could do in other apps and not sure you need the high fees Review Source Response from BrightHR January 21, 2026 Hi Ana, Thank you for taking the time to share your experience with us. We are saddened to know that you have had a negative with BrightHR and would appreciate the opportunity to discuss your comments with you personally. Unfortunately we have been unable to confirm your account number from this review. Please contact our customer care team on 0800 470 2432 so we can investigate your concerns and put things right. The BrightHR Team. DH David H. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Quick call" February 10, 2026 5.0 Excellent as always, i offern recommends you services , i often describe the quality of services you offer thats also very cost effective Pros I had a called back call today from one of your customer services team ? \[sensitive content hidden\] , she was amazing, i had a concern about or account and needed some advise, ive found your overall customer service to be excellent Cons N/a, i dont have anything negative, you always answer my call or email, a brilliant service again today Review Source Response from BrightHR February 20, 2026 Hi David! Thank you for taking the time to share this lovely feedback! It is fantastic to hear that our team have been nothing short of amazing, and ensured that each of your experiences with BrightHR has been brilliant. Please rest assured that we will pass your feedback back to them. It is also great to hear that you often recommend BrightHR, so we hope you are aware of our ongoing referral scheme! You can win £500 by referring another business for our services. You can learn more about it here: https://www.brighthr.com/refer-a-business/ Thank you again for your feedback, we hope you have a great day! The BrightHR Team Jane S. Business owner Consumer Services Used the software for: Less than 6 months ### "Excellent Service!" February 11, 2026 5.0 They have made running my business less stressful and easy. I feel I am getting good value for my money. Pros They provide all the tools needed to run a business with ease and show genuine empathy when challenges arise. Cons Absolutely nothing. I can not fault this company to be fair as i haven't had any bad experience with them. Review Source Response from BrightHR February 23, 2026 Hi Jane! Thank you so much for sharing your lovely review — we’re thrilled to hear you’ve had such a positive experience with our services. We truly appreciate your support. The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ LP Louise P. HR Advisor Construction Used the software for: 6-12 months ### "Great Service from Bright HR" February 26, 2026 5.0 Great - cannot fault the advice - platform needs a bit of work. However \[sensitive content hidden\] are an absolute asset to Bright HR do not lose them they are work their weigh in gold. As are all your HR members Pros Advice given is brilliant - we have been supported so well during a lot of change and uncertainty within the company Cons Platform is a bit clunky but we have suggested a number of ideas which are being considered. Could do with making the notification box more than 175 characters Switched from [Activ People HR](https://www.capterra.com/p/10004548/Activ-People-HR/) No Support from People HR - could not reach anyone for any advice Review Source TM Taralouise M. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Friendly team" February 19, 2026 5.0 So far so good, all the team I have spoken with have been so friendly and helpful. I really enjoyed the first call, the sales pitch, the onboarding. Pros How user friendly the platform is. My account manager Dione was very helpful with onboarding and answering all questions I had. Cons The only con would be the amount of emails I have received on onboarding, this is due to me missing calls due to work load or missing them. Review Source Response from BrightHR February 23, 2026 Hi Taralouise! Thank you for sharing this wonderful review following your onboarding experience, it is great to hear that you have found BrightHR and our team to be helping and user friendly. However, we are sorry to hear that you have found the volume of emails you received prior to your onboarding to be excessive. It is important to us that we get our new clients set up quickly so that they can start to take full advantage of BrightHR, but we understand that personal preferences and timelines will vary. Please rest assured that your comments have been passed back to our management team for their review, we sincerely appreciate your candid feedback. We are excited to continue supporting you and your business! Should you have any further questions or concerns, our team are always here to help. The BrightHR Team Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ KH Katy H. HR Advisor Education Management Used the software for: Less than 6 months ### "Good in HR futures" February 27, 2026 4.0 The migration process with \[sensitive content hidden\] was very good. She informed us in every single step and input data very carefully. Pros Overall, my experience with BrightHR has been very positive. It has significantly simplified HR administration, especially for a small to mid-sized business without a large internal HR team. The platform centralizes employee records, absence tracking, documentation, and compliance tools in one easy-to-use system. Cons There is a major issue with payroll functionality. The fund handling within payroll has caused serious problems, and it does not feel reliable for managing salary processes. Also we can not upload any file in related of the absents. (Just sick note uploading is available) Switched from [Breathe](https://www.capterra.com/p/126547/BreatheHr/) Payroll integration. We need a software to integrate easily with payroll. Review Source LR Louise R. Operations Manager Education Management Used the software for: 1-2 years ### "HR Support for Growing Businesses" May 20, 2025 4.0 Overall, my experience with BrightHR has been positive. The platform is user-friendly and provides a comprehensive range of tools that help streamline HR tasks such as absence management, holiday tracking, document storage, and rota planning. The dashboard is intuitive, and the mobile app is particularly useful for both managers and employees on the go. Pros One of the standout features is the 24/7 HR support, which has been helpful for quick advice or clarification on employment law and best practices. The regular updates and webinars also show BrightHR’s commitment to keeping users informed and compliant. Cons Not being able to have all of the functions within one software package, for example having a separate app for expenses. Review Source Response from BrightHR July 23, 2025 Hi, Thank you for your thoughtful review! We're pleased to hear that our 24/7 HR support has been helpful for quick advice and that you appreciate our commitment to keeping users informed through regular updates and webcasts. We’re glad the intuitive dashboard and mobile app are making a positive impact for both managers and employees. If you have any further suggestions or need assistance, please don’t hesitate to reach out. The BrightHR Team AA AHMED A. Managing Director Consumer Goods Used the software for: Less than 6 months ### "Star of the month \[sensitive content hidden\]" February 13, 2026 5.0 BRIGHT HR is new to our business its a start up business with only me working i like that i can speak to real people that have real vision of difficulties we face in life Pros \[sensitive content hidden\] # BrightHR went above and beyond to make things right for our little company she is very professional and supportive. shes a credit to BrightHR. Cons That fact they lock you in for 3 or 5 years term and no cancellation before this date but layla helped alot . Review Source Response from BrightHR February 20, 2026 Hi Ahmed! Thank you for leaving such a lovely review. We are delighted to hear that our team member made your experience a positive one. Your feedback will definitely be passed along. The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ Julie M. Executive Assistant Real Estate Used the software for: I used a free trial ### "New to Bright HR" March 31, 2026 4.0 My initial experience has been great. I had a few queries which were responded and resolved promptly. The system is fairly straight forward for non-techs like me. Looking forward to working with the team at Bright HR going forward. Pros We have just started our contract with Bright HR and so far the staff have been very helpful in both on-boarding and initial online chats as I set up my team. Cons Its early days so no great concerns, other than in terms of annual leave, the system does not allow to put in exact dates for employees on fixed term contracts. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) We found the system clunky and the support poor Review Source Similar Products Featured ## Related categories [Absence Management](https://www.capterra.com/absence-management-software/)[Time Clock](https://www.capterra.com/time-clock-software/)[Leave Management System](https://www.capterra.com/leave-management-system-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.