# Page 3 | BrightHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is BrightHR the right Human Resources solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151525/BrightHR/reviews --- BrightHR 4.6 (178) [View alternatives](https://www.capterra.com/p/151525/BrightHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 3 - Reviews of BrightHR ## Showing most helpful reviews Showing 51-75 of 178 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RZ Renata Z. FC Building Materials Used the software for: 2+ years ### "Unbeatable customer service care" February 10, 2026 5.0 Great!. The service is prompt and efficient. Communication with customer service is made simple and fast. Pros Straightforward system. Understandable for employees, they have everything in one Bright HR program. Review Source Response from BrightHR February 17, 2026 Hi Renata, Thank you for your lovely review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your positive feedback. We look forward to working with you for even more years to come! Kind Regards, The BrightHR Team MR Michael R. Health and Safety Compliance Manager Construction Used the software for: Less than 6 months ### "Impressive support service " February 3, 2026 5.0 Day 1 of use but well worth the money and will benefit our company greatly. Look forward to using and developing our improved suite of documentation. Pros Intuitive system, ease of navigation will grow with usage, covers our requirements very well and the multi user format allows our employees access and use. Cons Not a negative, but due to the size of the online service available it will take some time to get accustomed to all that is available. Review Source Response from BrightHR February 11, 2026 Hi Michael! Thank you for taking the time to share this lovely review, we really appreciate it and are happy to hear that you have so far found BrightHR to be intuitive and easy to navigate. Please rest assured that we understand that there is a lot of new information to take in, so our team are always on hand to support! We sincerely hope that you continue to enjoy BrightHR and we look forward to supporting you and your business. The BrightHR Team. Shazia H. Director Education Management Used the software for: Less than 6 months ### "Very supportive " February 17, 2026 5.0 Positive experience as I was able to get my issue resolved by Ogomma Eze and Oliva Newton. Thank you both. Pros They were very supportive especially Ogomma Eze She took me through the whole process and guided me so I am grateful to her. Cons We can get bombarded by emails and it is important to connect to understand their requirements before being assumptive. Review Source Response from BrightHR February 23, 2026 Hi Shazia! Thank you for leaving such a lovely review. We are delighted to hear that Ogomma made your experience a positive one. Your comments will definitely be passed along. Furthermore, we appreciate your candid feedback regarding email volumes. It is our utmost priority to ensure that our clients are kept up to date with important news, service, or product updates, but we appreciate that personal preferences will vary. Please rest assured that you comments have been passed on for review. Should you have any further concerns or suggestions in the meantime, please do not hesitate to reach back out. Our team are always happy to help. The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ IO Ikponmwosa O. Business development manager Retail Used the software for: Less than 6 months ### "Amazing HR tool" February 10, 2026 5.0 Overall, BrightHR offers a robust and efficient HR management solution that enhances productivity and simplifies administrative tasks, though it may come with a higher cost for some users. Pros BrightHR is an amazing for its user-friendly interface and comprehensive features that streamline HR processes, including time management, document storage, and employee self-service. Cons Some users find that BrightHR's pricing can be on the higher side compared to other HR software options, which may be a drawback for smaller businesses. Review Source Response from BrightHR February 17, 2026 Hi Ikponmwosa, Thank you for your great review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your positive feedback. We look forward to working with you for the years to come! Kind Regards, The BrightHR Team RC Roderick C. Owner Hospitality Used the software for: 6-12 months ### "BrightHR - Excellent" February 17, 2026 5.0 Very Good. Although I used it for a short period, everytime i needed assistance, I found what I needed. Pros Its keeps my payroll and all that comes with it, well organised. It helped organise the holidays, keep my books in order. Cons I can't really say anything that bad, since the platform is easy to use and the service is very good. Review Source Response from BrightHR February 23, 2026 Hi Roderick! Thank you so much for sharing your lovely review — we’re thrilled to hear you’ve had such a positive experience with our services and we truly appreciate your support. Should you have any further questions or feedback, please rest assured that our team are always on hand to help. The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ MA Mohammed A. Director Hospital & Health Care Used the software for: 1-2 years ### "Excellent A++" May 28, 2025 5.0 Overall experience with BrightHR has been excellent. A particular mention to \[sensitive content hidden\], who has been invaluable in setting up our payroll and troubleshooting. His kind nature and responsiveness have been unparalleled. He is an asset to BrightHR. Pros Excellent interface and user-friendly one-stop HR solution. We use the HR, health and safety and payroll. As a package it was the best value for money and most comprehensive. Cons More flexibility in rota designs, including 3-week rolling rotas. The rostering still does not talk to payroll and would be a great addition. Review Source Response from BrightHR May 30, 2025 Hi We really appreciate your review. A huge amount of work goes into our products which are built with care and using quality feedback from our customers, and it is extremely pleasing to get such positive feedback. AW Anita W. Human Resources Child Day Care Services Used the software for: Less than 6 months ### "A great support" February 13, 2026 5.0 The experience so far has been very positive - very responsive and I feel confident by our interactions with Sho that we are never steered wrong. Pros We mainly receive HR advice. I like to speak with \[sensitive content hidden\], the Advice Consultant - she has been incredibly helpful in a lot of our cases. She is a trusted advisor! Cons I don't have many cons, other than, there always seems to be an influx of calls into HR advice creating an overflow to other areas of BrightHR. Review Source Response from BrightHR February 23, 2026 Hi Anita! Thank you for taking the time to share your feedback, we really appreciate it! It is fantastic to hear that our advice team have been incredibly helpful throughout your recent cases, we will be sure to pass your feedback on to them. We also appreciate you calling out that sometimes calls can cause an an overflow into other areas of BrightHR. It is important to us that we act on our client's feedback, so rest assured that we will be looking into this thoroughly. Thank you again for sharing your detailed feedback with us! Should you need any further help, our team are always on hand to support you. The BrightHR Team Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ JM JOHN M. Owner Wholesale Used the software for: Less than 6 months ### "O yes let's go " February 24, 2026 5.0 At first when I say I was trying to explain something to him and he wasn't getting it. Now they're getting it and they're happy to help and to get it all going Pros They just help you if you're stuck and something had happened but no one realised the situation it just helped they're there to help you not to hinder you Cons I like they don't bug you every 5 minutes or they don't phone you up. They just send you an email instead which is much more easier because then you can pick it up at any point. But other than that they've been so good. I've had no issue with them Review Source Response from BrightHR February 25, 2026 Hi John! Thank you for taking the time to share your feedback with us, we really appreciate it. It is wonderful to hear that our team members were on hand to help resolve your queries, we will be sure to share your comments with them. Should you have any further questions or concerns please do not hesitate to let us know, our team are always happy to help! The BrightHR Team Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ JH Jackie H. HR Manager Publishing Used the software for: 1-2 years ### "Responsive and reliable service - especially from \[sensitive content hidden\]" April 17, 2026 5.0 Positive - if things have been less positive, then contacting my account manager or other members of the team have resulted in these being rectified. Pros \[sensitive content hidden\] is very responsive and very helpful. There have been several times I have contacted her for support, and she always follows up and gives reliable advice. Cons Other HR support has been less reliable, but this has now been fixed with access to advice and more responsiveness from other advisers too. Switched from [HR Partner](https://www.capterra.com/p/147749/HR-Partner/) I had previous experience with Bright HR and liked it. Review Source LM Linah M. Founding Director Translation and Localization Used the software for: Less than 6 months ### "Excellent Service & Product!" May 28, 2025 4.0 Happy and satisfied customer! I will gladly recommend this to the other SME's. I look forward to working with the product in the long term! Pros Straight forward to engage and interact with.The interface too is easy to navigate around. The amazing support from the entire team including \[sensitive content hidden\] with the onboarding as well as \[sensitive content hidden\]. I must specifically commend \[sensitive content hidden\] for the taking time to organise the payroll training sessions, providing us with information required and pointing us to the key government links. She further went and ahead and gladly accommodated us when our schedules changed last minute. Such a professional she truly is!! Cons Nothing really so far the system does all that it is supposed to do with no concerns. The experience with the staff was also a fantastic one! Review Source Response from BrightHR May 30, 2025 Hi, Thank you for your remarks. It’s always a pleasure to read such great reviews about our software. Our development teams listen to all the feedback from product users and work tirelessly to keep adding new features which help our customers manage, protect and grow their businesses. KH Keith H. Director Consumer Services Used the software for: Less than 6 months ### "ON BOARDING - \[sensitive content hidden\]" February 12, 2026 5.0 Very happy with the onboarding. The process was easy to follow once I had the connection with Teams Meeting. Pros \[sensitive content hidden\] was great. She allowed the pace to suit me and covered all the initial topics and utilities in the software I need. Cons Using Teams meeting but that is just my lack of familiarity with that medium. The software will be extremely useful going forward. Review Source Response from BrightHR February 20, 2026 Hi Keith! Thank you for sharing this lovely review! We are thrilled to hear that your recent onboarding session was great, it is our utmost priority to ensure that our clients know how to utilise our services to their full potential. We are excited to continue to support you and your business, and please rest assured that our team are always on hand to help should you have any questions or concerns. The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/" SN Sonum N. Director Hospital & Health Care Used the software for: 6-12 months ### "\[sensitive content hidden\] is amazing " February 26, 2026 5.0 \[sensitive content hidden\] was fantastic and spent two sessions helping me to get all my staff set up and showing me all the features and so many great support systems, she really was patient and supportive and I could not have got this far without her amazing help. 10/10 Pros \[sensitive content hidden\] is amazing, so helpful and easy to talk to. She has been very supportive and professional and if it wasn't for her I might have canceled my subscription as I wasn't sure how I would learn how to use the system after so many months. Cons The system was difficult for me to grasp at first try but once \[sensitive content hidden\] was in touch its been no challenges at all. Review Source DP Deividas P. Transport Operations Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Review - Synergy" April 14, 2026 5.0 Good experience, good overall support. Account manager helpful and answered all the questions required. Pros Easy user interface, good support. Holiday tracker and good to use for all the staff. No issues overall. Cons Rotas are very limited in terms of timings. Timings are must and cannot just select as full day in. Currently having to use Excel sheet for our rotas due to difficulty selecting everyone and long term planning. Review Source VR Verified Reviewer Senior Technician Information Technology and Services Used the software for: 2+ years ### "Easy to use HR software!" January 18, 2025 5.0 I use this software to book annual leave and pencil in appointments. It's easy to check who is going to be away during the working week and also to book off any time. It has a great GUI and it's made very obvious how to work the app from the very start. Pros It's modern, easy-to-use and great for managing annual leave. Appointments are also very easy to pencil in. Clashes are a regular occurence but it's made easy and obvious when booking anything off. You can also check birthdays, redeem vouchers and see an overview of a certain day. Cons Nothing! It's been a great experience so far. Review Source Response from BrightHR February 17, 2025 Hi, thank you for your remarks. It’s always a pleasure to read such great reviews about our software and how it makes such a positive impact on our customers and their businesses. Our development teams listen to all the feedback from product users and work tirelessly to keep adding new features which help our customers manage, protect and grow their businesses. CD Clare D. General Manager Farming Used the software for: 2+ years ### "Training on our Apps with \[sensitive content hidden\]" May 15, 2025 4.0 As a Company we are only commencing to use it to the best of our ability, I regret that I had not the time previously to invest and use it more. So hopefully it will be a great benefit to the Payroll department in the future. \[sensitive content hidden\] from Bright HR was very informative on a training session today, he explains everything so well. Pros To have information at hand for all employment and Health and Safety queries. Cons So much info up sometimes it is too much for one task. More training or keeping up to date with their clients requirements should be met. Review Source Response from BrightHR May 23, 2025 Hi, Thank you for your review, We take all feedback onboard. We're glad that you have been enjoying BrightHR software, and hope that it'll be a great support to your business. DW Dan W. Business Operations Manager Accounting Used the software for: 1-2 years ### "Chloe Payments Team" May 16, 2025 5.0 The team have always been really helpful and I would like to mention \[sensitive content hidden\] from the Payment Team who has been quick to help and answer my questions. Pros A HR system with everything you could need, plus great support and advice. Cons Nothing comes to mind. My experience was genuinely very good with my request. Review Source Response from BrightHR May 23, 2025 Hi, We really appreciate your review. A huge amount of work goes into our products which are built with care and using quality feedback from our customers, and it is extremely pleasing to get such positive feedback. TA Titilayo A. Service Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "EXCELLENT SERVICE" May 13, 2025 5.0 I am happy with the excellent support at every stage. Especially the Payroll team \[sensitive content hidden\] has been very supportive and patient. Pros The staff are prompt in responding. There is always someone to answer any question and offer support. Cons The rota scheduling is not has comprehensive as I would want it to be Review Source Response from BrightHR May 15, 2025 Hi, At BrightHR, we strive to deliver excellent service and software. We're thrilled to receive your positive feedback. Thank you for sharing your thoughts on your experience with us. DH DAWN H. FINANCE DIRECTOR Construction Used the software for: 2+ years ### "Excellent and Understanding Client Solutions" June 17, 2025 5.0 BrightHR very helpful staff with caring and understanding attitude to the client. We recently had an issue with Peninsula and they dealt with it on our companies behalf in a very professional way giving a positive outcome for our company. Pros Excellent customer service dealing with queries and offering additional training. \[sensitive content hidden\], Senior Solutions Specialist very helpful and \[sensitive content hidden\] is Customer Services gives excellent service too. Cons Nothing as we need to use the BrightHR software more to comment and have been offered extra training. Review Source Response from BrightHR June 20, 2025 Hi, Thanks for the feedback. We're really glad to hear that our team has been helpful and supportive, especially with the extra training offered. We know learning new software can take some time, so it's great to hear you're finding the support useful. If you have any other questions or need further help as you use BrightHR more, don't hesitate to reach out. JR Joe R. MD Staffing and Recruiting Used the software for: 2+ years ### "Technical support from \[sensitive content hidden\] was great" May 12, 2025 5.0 It is ideal for what we need. Does what we need Pros Easy to use, Technical support & customer service from \[sensitive content hidden\] was spot on. Cons Not had any, its a simple product that does was it needs to do. Review Source Response from BrightHR May 15, 2025 Hi, We really appreciate your review. A huge amount of work goes into our products which are built with care and using quality feedback from our customers, and it is extremely pleasing to get such positive feedback. LU Lisa U. HR Manager Fund-Raising Used the software for: Less than 6 months ### "Great Service" March 11, 2026 5.0 Had a great chat with \[sensitive content hidden\] in the Support Team who was very responsive and helpful in resolving initial access issue. Pros Still new to using the system but initial observations are that it is user friendly with lots of functionality. Cons Could include a more extensive recruitment element linking to onboarding of the member of staff linking to employee file Review Source MG Martin G. director Investment Banking Used the software for: Less than 6 months ### "bright hr - disappoiting re rota use and set up" May 14, 2025 2.0 if it wasnt part of our over all croner package i wouldn't post demo have used it. Pros good training and on boarding from \[sensitive content hidden\] noting v interesting about the software. Cons the rota and scheduling system is awful, convoluted, difficult to follow, set up and run. real step back from current software. Review Source Response from BrightHR May 23, 2025 Hi, Good afternoon, thank you for taking the time to share your invaluable feedback with us. We are concerned to read some of the comments you have raised in your review, and we are sorry to know that you have been left with a negative impression of BrightHR software. We would sincerely appreciate the opportunity to address your concerns, however we have not been able to identify you as a client. We would appreciate it if you could get in touch with us on 0161 513 1891 so that we can assist you. Thanks, The BrightHR Team MJ Monika J. Accountant and HR Food Production Used the software for: 6-12 months ### "Software Bright HR query " February 5, 2026 5.0 good and professional advise, easy to follow the instruction to solve my problem. Pros quick and adequate response Cons n/a Review Source Response from BrightHR February 13, 2026 Hi Monika! Thank you for leaving us this lovely review. We sincerely appreciate your kind words, please rest assured that your feedback will be shared with the team. The BrightHR Team. JD Jack D. Admin Utilities Used the software for: Less than 6 months ### "Helpful chat with the employee tom" March 6, 2026 5.0 Pros Performance and Speed, Learning, help, niceness of the person tom that i was chatting too, was extremely helpful Cons no cons were experienced during the chat that was with the employee \[sensitive content hidden\]. It was very helpful and I will the contact again if help is need in the future. Review Source CB Clare B. Director Civil Engineering Used the software for: Less than 6 months ### "New business, still learning" July 19, 2025 5.0 Great service with helping to set up the system for our buisness. \[sensitive content hidden\] is extremely patient while taking the tutorial for using the system, even while talking to a complete novice. He's been great support when we've encountered problems and aiding fixing those for us super fast. Pros Love that everything we need is within one place. Great support to get us started and so far throughout when we've approached any problems. Happy that BrightSafe is easily accessible Cons So far we haven't found anything that isn't useful towards our business. Still new to using the system but no problems have been encountered yet Review Source Response from BrightHR July 22, 2025 Hi, We’re so glad to hear that you’re finding everything you need in one place with BrightHR! It’s fantastic to know that our support team has been patient and helpful during your onboarding process. We aim to make the transition as smooth as possible for all our users, and your feedback reinforces that we’re on the right track. If you ever have questions or need assistance as you continue to explore the system, don’t hesitate to reach out. The BrightHR Team LC Lauren C. Director Hospital & Health Care Used the software for: Less than 6 months ### "Bright HR honest" July 9, 2025 5.0 Very positive, everything i need for my company, everyone has been very helpful, questions answered quickly and confidently Pros Matthew Hill went through the system step by step and answered any questions i had with good knowledge. Cons So far bright HR has all i need for my company, i dont have any negative feedback, the whole onboarding has been positive. Review Source Response from BrightHR July 10, 2025 Hi Lauren, Thank you for sharing your experience! We're glad to hear that Matthew provided you with thorough guidance and answered all your questions confidently. It's fantastic to know that BrightHR has met all your needs during the onboarding process. Our team is dedicated to ensuring a smooth transition for our clients. If you have any further questions or need assistance as you continue using BrightHR, please don’t hesitate to reach out. 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