# Page 4 | BrightHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is BrightHR the right Human Resources solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151525/BrightHR/reviews --- BrightHR 4.6 (178) [View alternatives](https://www.capterra.com/p/151525/BrightHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 4 - Reviews of BrightHR ## Showing most helpful reviews Showing 76-100 of 178 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FL Fenna L. Pet care manager Hospitality Used the software for: 2+ years ### "Learning how it all works" May 12, 2026 4.0 Helpful at responding to issues with learning the computer system, and practicing test employees in order to prepare and be efficient in the future Pros Left leaving more clear on how to navigate the computer system, having a teams call helped to go through it and get use to the different sections by doing a test run Cons The computer system takes time to familiarise and can be time consuming, if someone hadn't gone through with me I would have found it daunting to figure out by myself Review Source LS Lucrecia S. Vice President for Welfare Higher Education Used the software for: 6-12 months ### "Needs Overtime Automation for non-managers" December 4, 2024 3.0 Overall it serves its purpose of time tracking just fine and is great for tracking leave but would love to see some automation in the Overtime management sections as that is my main reason for use. Pros Very handy for trackinghours, good system of reminders for clocking in and out, handy for tracking leaves and lots of different categories for specifications. Cons Very steep learning curve, can be extremely difficult to find the right section/function for what you're trying to do. Split up between several apps which hinders usability considerably and tracking overtime hours/inputting regular hours is left to those in 'manager' roles with special permissions, meaning all employees have to track their own overtime manually, day by day which is unsustainable and leads to a lot of guesswork due to the admin involved. Review Source Response from BrightHR December 9, 2024 Hi Lucrecia, thank you for your review. We are pleased that you find our software handy for tracking hours and we appreciate your feedback about our usability. Your feedback will be passed on and thank you once more for your review. SS Sarah S. Practice Manager Hospital & Health Care Used the software for: Less than 6 months ### "Very helpful service" May 22, 2025 5.0 I am a new user of Bright HR and want to say a big thank you to \[sensitive content hidden\] who has responded to my multiple email questions very quickly with helpful step by step responses. Now I am set up, this is going to be extremely useful for us. Thank you again. Pros All our HR information is now in one place and the system is easy to navigate. Very supportive service team. Cons You are unable to amend a working time pattern if already set up, you have to create a new one, would be easier to amend a current one. Review Source Response from BrightHR May 23, 2025 Hi This is great to hear, thank you. We really appreciate you taking the time to leave us such a positive review. MR Mark R. Assistant Practice Manager Medical Practice Used the software for: Less than 6 months ### "BHR Processes " May 23, 2025 5.0 I was guided through what I needed with ease. They were understanding and took there time with me to complete the case. Pros It is easy to use once you know how? I was talked through the process with ease. He was understanding of my needs and was able to talk me through it. Cons It is a good system, I just needed to expand my knowledge and understanding of the system. Overall I think the system is good. Review Source Response from BrightHR May 27, 2025 Hello, We appreciate your feedback, It's wonderful to hear that you're enjoying BrightHR software and that it's proving beneficial for your business. GA Gina A. Managing director Child Day Care Services Used the software for: Less than 6 months ### "MiniMoonsChildcare -\[sensitive content hidden\]" February 27, 2026 5.0 So far so Good! The software seems easy to navigate I am sue with some practise I will soon get the hang of it Pros \[sensitive content hidden\] was very helpful and knowledgeable today - even when I joined onto the call 15 minutes late! I am happy with the conversation and training today and will continue to work my way through the system Cons Nothing has come up so far that I do not like about the system - Hopefully this will continue as I navigate my way through the services you provide Review Source UA Urfaan A. Director Construction Used the software for: Less than 6 months ### "Its working well!" May 14, 2025 5.0 So far so good. The meeting with \[sensitive content hidden\] was very useful. She answered all my questions and demonstrated how to use BrightHR effectively. Pros Easy use of the clock in system and the Geo fencing Cons Takes a little while to get used to the onliune portal Review Source Response from BrightHR May 15, 2025 Hi, Thank you so much for your review! We put a lot of effort into creating our products with care and value the feedback from our customers. It's truly rewarding to receive such encouraging comments. SS Sangeeta S. Nursery manager Child Day Care Services Used the software for: 2+ years ### "good provider " May 19, 2025 5.0 over all brigh hr has been good we have used it for the last 5 years special thanks to \[sensitive content hidden\] who has supported and made things very easy. Pros It was easy once you got hang of the system, staff found it easy to track holidays as well as their hours. Cons the set up for the staff was a little bit tricky but once we knew how to do it and with the support of the team it was great. Review Source Response from BrightHR May 23, 2025 Hi, Thank you for leaving your positive review. We're glad to hear that you find the system easy to work with and our team's support to be of help. JS Juthy S. Ops Manager Automotive Used the software for: Less than 6 months ### "Great onboarding experience with \[sensitive content hidden\] " May 16, 2025 5.0 There is a constant stream of communication from sales through to getting set up and using the system. \[sensitive content hidden\] was fabulously knowledgeable and patient, training and helping me to set up the system. She understood what I was trying to achieve and made the process enjoyable Pros The system looks really easy to use and the support is amazing. I have just started using it and already can see so many advantages over the old system Cons I get a lot of emails about things and I don't have time to read them all, Lots reminding me to set up the system. Switched from [Breathe](https://www.capterra.com/p/126547/BreatheHr/) more functionality and hr advice, better support Review Source Response from BrightHR May 23, 2025 Hi, Thank you for taking the time to leave your feedback. We take pride in our team and their great service, so to know that your experience was a positive one is amazing. We'll be sure to feed this back to them! KJ Kate J. The boss Broadcast Media Used the software for: Less than 6 months ### "Very personal service" February 9, 2026 5.0 it turns out that my business is not a good fit for Bright as i have so few employees - but once that became apparent i met with \[sensitive content hidden\] and all my issues were resolved! I am very grateful! Pros Really excellent communication and problem solving! Every exchange i had with Bright representatives was considerate, knowledgable, and friendly Cons It was all fine. For mediums to large sized companies, this team offer the most comprehensive solution Review Source Response from BrightHR February 17, 2026 Hi Kate, Thank you for your wonderful review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your positive feedback. We look forward to working with you for the years to come! Kind Regards, The BrightHR Team MB Matt B. Director Retail Used the software for: 1-2 years ### "BrightHR has made our business easier to manage" May 16, 2025 5.0 Made our lives easier to manage so we have more time to focus on our business Pros Very intuitive and easy to use. Straight forward. Cons A lot of settings and can be quite overwhelming unless you know where to look! Review Source Response from BrightHR May 23, 2025 Hi, Thank you for taking the time to leave this review! It's always amazing to hear how BrightHR has made a difference to businesses. JF JOHN F. Operations Manager Security and Investigations Used the software for: Less than 6 months ### "Very Good App " March 11, 2026 5.0 Very good experience with how to use the app with the online training. It will benefit the company hugely going forward. Pros A lot of options for the staff to use the app for holiday requests, rosters, hr files and having it in one place for staff is ideal. Cons Lots of introductory emails from many different people, it would be better for one person for intro and pass on to the different sections but that's just my view. Review Source RK Rachael K. Office Manager Machinery Used the software for: 2+ years ### "Adding email address to new employee that was previously terminated" May 16, 2025 5.0 Spoke to \[sensitive content hidden\] who was friendly and helpful with my issue and was very quickly resolved Review Source Response from BrightHR May 23, 2025 Hi, Thank you for your feedback, We're happy to hear that you had a great experience with our team. We'll be sure to pass this on! LB Lisa B. Office Manager Consumer Goods Used the software for: 6-12 months ### "1st Training Session" May 28, 2025 5.0 My experience has been really great with all aspects, as well with the competent trainer she was amazing. Pros I found it very user friendly and offers a lot of valuable tools for our Business. I am looking forward to experimenting with all that it has to offer. Cons Nothing at all, I am now looking forward to exploring all that BrightHr has to offer. Including asking for assistance, if required. Review Source Response from BrightHR May 30, 2025 Hi, We’re thrilled to hear you feel so positive about BrightHR. Thank you for leaving us such a positive review. DM Dom M. Club Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### " BrightHR- Review" May 13, 2025 5.0 Pros Great knowledge and conveyed perfectly. Very clear and succinct and created a great atmosphere on the call Cons Nothing comes to mind. My experience was genuinely very good. I would recommend to anyone Review Source Response from BrightHR May 15, 2025 Hi, Thank you for reviewing your experience with our team. We're delighted you’re happy with your service. All feedback is gratefully received. TB Thea B. CEO Hospitality Used the software for: 2+ years ### "AVOID AT ALL COSTS - THEY MIS-SELL THE PRODUCT TO TIE YOU INTO AN EXTENDED CONTRACT" November 7, 2024 1.0 This company tow the line of ethical business practice and should be avoided at all costs, especially if you are a small business. My PA signed us up many years ago and now i'm no longer in need of their (tbh basic HR system) they inform me that a 60 MONTH contract was signed. Digging online it seems this is their sales tactic, no mention of it and getting people to sign + will only cancel if 80% of the contract remainder is paid. It's funny as it took 2 weeks to get in contact with anyone to cancel, as they make it impossible to find a way to contact. However during my time with Bright HR I received upsell calls daily and despite telling the team my situation on wanting to leave i've received harrasment calls from the finance team 5+ times a day to the point they filled my voicemail. AVOID AVOID AVOID. Pros It was extremely basic software perfect for a seemingly low cost option for HR. Reason for choosing BrightHR because my PA at the time was mates with someone who worked there, who demo'd with her directly and at no point during the sales process was a 60 month contract mentioned. This has happened to other business owners I know too and is disgusting behaviour from Bright HR, who's business model appears to be mis-selling, tying companies to contracts and then demanding payment despite the product not being used. Review Source Response from BrightHR March 3, 2025 Hi, Thank you for your review. We are sorry you are unhappy with the length of your contract. Our products and services are very competitively priced and there are different packages to choose from so that businesses can choose a provision to suit their size, budget and requirement. All our contracts are checked regularly to remain highly competitive and fair. We are eager to resolve your concerns, please give our customer care number a call on 0800 470 2432. LF Lindsey F. Practice Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Learning as I go" March 4, 2026 4.0 Time consuming at first but I think it will be good once I get to grips with it. Other people I know have said it's good Pros The Chat function was very good. \[sensitive content hidden\] was very knowledgeable and very, very patient. the public holidays for Scotland need to be changed Cons It's quite muddling - I don't really have a lot of time to be able to sit and work it all out but I suppose it's like anything new. Tom was a great help Review Source RT Rachel T. Company Director Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Staff are very helpful." May 19, 2025 5.0 It's still a little daunting, as there is a lot of information to remember, but with the help of MO and CH I feel at ease. They have been so helpful and patient with me. The HR employment law team have also been very supportive of little queries I've had. Pros I'm new to BrightHR, I love how easy it is to use the payroll section. I like the way it tells Nest and HMRC and it's easy to amend. Cons It is a little too advanced for my business which is very small. There are a lot of different screens and sections to this site, that are not applicable to my company. Alternatives considered [Moorepay](https://www.capterra.com/p/128703/Natural-HR/) Reason for choosing BrightHR The demo was very straightforward and easy to follow. Review Source Response from BrightHR May 23, 2025 Hi, Thank you for sharing you experience with BrightHR, we're glad you find our software easy to work with. PW Pep W. Manager Hospital & Health Care Used the software for: Less than 6 months ### "Excellent Service and Professional Support" February 26, 2026 5.0 My overall experience with BrightHR was very positive. The team was responsive, knowledgeable, and supportive, making everything straightforward and easy to understand. Pros They listen carefully, provide clear and professional advice, and respond quickly. \[sensitive content hidden\] was especially helpful, supportive, and made the whole process smooth and stress-free. Cons Honestly, I did not experience any major issues. Everything was handled professionally, efficiently, and with great communication throughout the entire process. Review Source EV Emiliano V. DIRECTOR Food & Beverages Used the software for: Less than 6 months ### "\[sensitive content hidden\] made the onboarding experience excellent!" May 13, 2025 5.0 \[sensitive content hidden\] was amazing - Very helpful and informative. Made what look likes a complicated system feel very easy. Pros \[sensitive content hidden\] was very informative and helpful when onboarding me with bright hr Cons More user friendly for people not good with apps. Would be great to have less apps to download like blip and pop and also be abel to do the rota on the bright hr app. Review Source Response from BrightHR May 15, 2025 Hi, We appreciate your review, and we’re delighted to get positive feedback for the service you received from the team. Thank you for taking the time to pass your feedback on and we will be sure to let the team know. JA James A. Operations Manager Hospital & Health Care Used the software for: Less than 6 months ### "Solid digitisation tool " May 13, 2025 5.0 Quick, easy and responsive system and staff team Pros Easy functionality, solid resource base and quick response to queries Cons I've got a lot of work to update from historic systems to ones that will help make my job a lot easier... Review Source Response from BrightHR May 15, 2025 Hi, Thanks so much for leaving us such a positive review. It is always excellent to hear from customers about how much of a difference our technology makes to their business. ON Obinna N. Managing Director Retail Used the software for: I used a free trial ### "Excellent Support by \[sensitive content hidden\] " May 19, 2025 5.0 Pros \[sensitive content hidden\] helped me solve my query, even when it wasn't a straightforward request. She was patient, throrough, and took the time to fully review and resolve the issue brilliantly. Cons Havent faced any major issues so far, overall smooth experience. Review Source Response from BrightHR May 20, 2025 Hi, We appreciate your positive feedback. It's wonderful to learn about your positive experience with our team and their ability to resolve your issue. We will certainly pass on your comments to them. JK Jane K. Operation Manager Building Materials Used the software for: Less than 6 months ### "Training-19/05/2025" May 19, 2025 5.0 \[sensitive content hidden\] - was very patient and helpful, covered all basis of what i need to use Pros Helpful trainer -\[sensitive content hidden\] SHowed me everything i needed to know abour using the system Cons There wasn't anything i didnt like about the traing session. Review Source Response from BrightHR May 23, 2025 Hi, Thank you for reviewing your onboarding session. It’s great to hear it went well. All feedback is gratefully received. JH Julia H. Accounts Administrator Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Good Product - Great Staff!" May 14, 2025 5.0 Knowledgeable & friendly service from the staff, and the product does as it says on the tin. Pros Great guidance & advice from \[sensitive content hidden\] - thanks \[sensitive content hidden\]! She made the system seem very easy to navigate. Having not used BrightHR fully as of yet, our first impressions of this user-friendly product are excellent. Cons No negative thoughts so far, hopefully this will continue as we use the system more. Review Source Response from BrightHR May 15, 2025 Hi, At BrightHR we put every effort into providing customers with great service, and we’re delighted to get positive feedback. Thank you for reviewing the onboarding experience you had with our team, we will be sure to let them know. SC Suzanne C. Operations Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Excellent, very patient, made everything easy to understand." November 20, 2024 5.0 Excellent service. All good, the call I had this afternoon over teams was very self explanitory, was patient as I have never done anything like this before Pros Its quite straightforward to use. Easy access to find what I am looking for, nothing complicated about it. Cons Nothing really so far. Only been using it a short while, so up to now, nothing major that I don't like or understand. Review Source Response from BrightHR November 28, 2024 Hi Suzanne, thank you for taking the time to leave us a glowing 5-star review! We are so pleased to hear that you find our software straightforward to use and that our onboarding team provided excellent service CR Chris R. Cto Information Technology and Services Used the software for: Less than 6 months ### "Miss selling & awful software " December 30, 2024 1.0 If you are an SME find another business to work with - because this one isn’t for you. Awful company. They miss sell you a product that doesn’t contain any of the promised features and despite finding out instantly and requesting to cancel they hold you to a 12 month cancel. Pros There is nothing that is worth the cost of bright hr in the price you pay. Cons Customer service is woeful. Miss selling - product features aren’t present Long term contract with no right to cancel Expensive Abysmal customer service Review Source Response from BrightHR March 3, 2025 Hi, We are grateful for your review, but disappointed to hear about your dissatisfaction with BrightHR. We would like to have the chance to put things investigate this matter further. Please contact our customer care team on 0800 470 2432 so we can help. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.