# Relay Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Relay Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more. Source: https://www.capterra.com/p/151526/Relay --- # Relay Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Relay ## What is Relay? Relay Network is a mobile engagement automation company enabling businesses to deliver individualized, mobile-first solutions that simplify and improve the customer experience. We give teams the power to easily design, orchestrate, and automate customer engagement so they can scale their customer support efforts and meet rising customer expectations for easy, personalized service. With Relay, teams can create app-like experiences in minutes without writing a line of code. ## What is Relay used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5000 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Relay?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.relaynetwork.com&name=Relay) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Relay 0.0 VS. [4.8 (501)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting Price $5000 per user, per month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.9 (501) Value For Money 0.0 (0) Value For Money 4.8 (444) Customer Service 0.0 (0) Customer Service 4.7 (433) ## Relay alternatives [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about Relay Overview ### What company size and specific industries is Relay built for? Relay is designed for service-based enterprises that need ongoing customer communications and mobile-first customer experience automation. It fits larger organizations in sectors such as professional services, healthcare, financial services, utilities, and other customer-facing service industries that manage frequent client interactions and proactive outreach. Features and Usability ### What are the key features of Relay? Relay offers API access, alerts and notifications, and event triggered actions for managing customer workflows. Core capabilities also include communication management, live chat, and a customer database, plus feedback management, churn management, real-time data, real-time analytics, and reporting and analytics. Integrations ### Which third-party tools and platforms does Relay integrate with? Relay integrates with Adobe Experience Manager, Marketo Engage, Oracle Eloqua Marketing Automation, Salesforce Sales Cloud, and Salesforce Service Cloud. These catalog integrations cover content management, marketing automation, and CRM workflows, giving Relay connections to core systems used for customer data, campaign management, and service operations. Getting Started and Support ### What training and onboarding options does Relay offer? Relay provides in-person training, webinars, and documentation to help teams get started. In-person training supports direct, face-to-face instruction, webinars offer guided online sessions, and documentation gives written reference material for self-paced review and feature checks. Getting Started and Support ### What customer support options does Relay offer? Relay provides Email/Help Desk, Phone Support, and Chat. Customer feedback about support quality is not available here, so no clear patterns on response times, helpfulness, or common frustrations can be confirmed from reviewer comments. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Churn Management Identify customers at risk of migration and activate strategies to retain them Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Event Triggered Actions Predefined actions automatically performed on the occurance of specific events Relay 11 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Identify customers at risk of migration and activate strategies to retain them Manage and track all internal and external communication conducted via calls, email, text, or chat A collection of customer information such as contact details, demographics, previous interactions, etc. Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Ability to chat online in real time Analyze and gain insights into data in real-time Receive data and information in real time View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. ## Pricing Basic $5,000 ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)[ Adobe Experience Manager](https://www.capterra.com/p/142300/Adobe-Experience-Manager/)[ Oracle Eloqua Marketing Automation](https://www.capterra.com/p/64036/Oracle-Eloqua/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.