Who Uses This Software?

Leading enterprises in large service based organizations use Relay to connect with and service their customers. We have a robust customer base in healthcare, banking, energy, cable, and memberships

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
  • Support
    Business Hours

Vendor Details

  • Relay Network
  • www.relaynetwork.com
  • Founded 2010
  • United States

About Relay

Relay Network provides a mobile customer communications platform that connects businesses with their customers on a single, private web app built for better service. Using Relays platform, businesses can create, deliver, and automate guided experiences that proactively direct the right customer, through the right process, with the right tools. Some of the largest enterprises use Relay to increase customer retention, improve outcomes and reduce costs. learn more at www.relaynetwork.com

Relay Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Relay Reviews

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