--- title: "Relay Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Relay Software - reviews, pricing plans, popular comparisons to other HIPAA Compliance products and more." source_url: "https://www.capterra.com/p/151526/Relay/" page_type: "product" language: "en" --- # Relay Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Relay ## What is Relay? Relay Network is a mobile engagement automation company enabling businesses to deliver individualized, mobile-first solutions that simplify and improve the customer experience. We give teams the power to easily design, orchestrate, and automate customer engagement so they can scale their customer support efforts and meet rising customer expectations for easy, personalized service. With Relay, teams can create app-like experiences in minutes without writing a line of code. ## What is Relay used for? [Mobile Marketing](https://www.capterra.com/mobile-marketing-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5000 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Relay?[Manage this product listing](https://www.g2.com/products/relay-network/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Relay 0.0 VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $5000 per user, per month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (6,068) Value For Money 0.0 (0) Value For Money 4.3 (4,685) Customer Service 0.0 (0) Customer Service 4.4 (4,478) ## Relay alternatives [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (1,747)](https://www.capterra.com/p/105428/Clio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,481)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (547)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about Relay Overview ### What company size and specific industries is Relay built for? Relay is designed for service-based enterprises that need ongoing customer communications and mobile-first customer experience automation. It fits larger organizations in service industries such as financial services, healthcare, insurance, utilities, and professional services, where proactive mobile engagement helps manage frequent customer interactions and support needs. Features and Usability ### What are the key features of Relay? Relay offers API access, customer database management, and communication management for handling customer records and interactions. Core capabilities also include alerts and notifications, event triggered actions, live chat, feedback management, and real-time analytics with reporting and real-time data for monitoring customer activity and churn. Integrations ### Which third-party tools and platforms does Relay integrate with? Relay integrates with Adobe Experience Manager, Marketo Engage, Oracle Eloqua Marketing Automation, Salesforce Sales Cloud, and Salesforce Service Cloud. These catalog integrations cover content management, marketing automation, and CRM platforms, giving Relay connections to widely used enterprise tools for sales, service, and campaign workflows. Getting Started and Support ### What training and onboarding options does Relay offer? Relay provides in person training, webinars, and documentation to help teams get started. In person training supports direct, guided setup, webinars offer scheduled online instruction, and documentation gives written reference material for self-paced learning and reviewing product details as needed. Getting Started and Support ### What customer support options does Relay offer? Relay provides email/help desk, phone support, and chat. Without user feedback on support experiences, the available information only confirms these contact channels and does not show patterns in response times, helpfulness, or common issues. ## Features AI summary Based on 3,736 HIPAA Compliance reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating customer engagement software: - **Content Management** (**53%** of reviewers rated this feature as critical) - **Engagement Tracking** (**45%**) - **Activity Tracking** (**40%**) Relay includes other customer engagement capabilities that reviewers also consider important, such as **Alerts/Notifications** (**42%**) and **Customer Database** (**41%**). Together, these features help teams stay aware of customer interactions as they happen, keep contact information organized in one place, and respond more quickly to changing customer needs, helping businesses maintain stronger relationships and improve follow-up. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Churn Management Identify customers at risk of migration and activate strategies to retain them Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Event Triggered Actions Predefined actions automatically performed on the occurance of specific events Relay 11 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Live Chat: Ability to chat online in real time - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. ## Pricing Basic $5,000 ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)[ Adobe Experience Manager](https://www.capterra.com/p/142300/Adobe-Experience-Manager/)[ Oracle Eloqua Marketing Automation](https://www.capterra.com/p/64036/Oracle-Eloqua/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.