Who Uses This Software?

Service based enterprises with a need for ongoing customer communications use Relay's mobile engagement automation solution to improve and simplify the CX through proactive, mobile-first solutions.


Average Ratings

2 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $5,000.00/month
  • Pricing Details
    Contact sales@relaynetwork.com for complete pricing information.
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Relay Network
  • www.relaynetwork.com
  • Founded 2010
  • United States

About Relay

Relay Network is a mobile engagement automation company enabling businesses to deliver individualized, mobile-first solutions that simplify and improve the customer experience. We give teams the power to easily design, orchestrate, and automate customer engagement so they can scale their customer support efforts and meet rising customer expectations for easy, personalized service. With Relay, teams can create app-like experiences in minutes without writing a line of code.


Relay Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

Relay Reviews Recently Reviewed!


Capterra-loader

We use Relay as the single software to support all of our customers.

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use simple interface, Automation that actually helps, Great onboarding and customer service whenever I need help, Bots are awesome, Easy multi-tasking, Single queue makes it easy to manage all conversations, Team chat makes it easy to work with vendors, Easy pre-built integrations to other systems and good APIs, Detailed reporting across team performance and ways to make operational improvements, Nice not having to pay per user so the entire team can be on it and work together

Cons: So many functions sometimes it's hard to use them all, but once you learn it it's great, The bot building interface takes a little bit to get used to it, More flexibility in the platform would be nice (custom views, etc.), Reporting is robust, but I wish I had more control over it to create custom reports from scratch

Capterra-loader

Relay is a technology-forward customer service platform

Jun 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - Convenience of tracking every support channel in one place

- Relevant integrations (salesforce/slack/jira/zendesk/etc)

- Friendly/responsive team behind it

Cons: - Steeper learning curve than other CS platforms I've implemented

- Could use more levels of user permissions inside the app to better control responsibilities among our end users