# Wootric Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Wootric Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/151528/Wootric/alternatives --- # Wootric Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Wootric ## What is Wootric? Wootric offers a modern approach to customer feedback management. Our consultative approach helps you develop a rigorous VoC program that will deliver impact fast, and that can expand as your needs evolve. - Net Promoter Score (NPS), CSAT and Customer Effort Score (CES) microsurveys - Text & Sentiment analysis - Executive dashboards and reporting. - Integrations with Salesforce, Zendesk, Slack, Intercom, Hubspot integrations to trigger surveys and/ or act on data. ## What is Wootric used for? [NPS](https://www.capterra.com/nps-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $89 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Wootric?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.inmoment.com&name=Wootric) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Wootric 4.6 (12) VS. [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting Price $89 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (12) Ease Of Use 4.7 (536) Value For Money 4.8 (8) Value For Money 4.3 (371) Customer Service 4.4 (8) Customer Service 4.8 (296) ## Wootric alternatives [4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.7 (2,782)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (318)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. NPS Survey Structure 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels API Application programming interface that allows for integration with other systems/databases CES Survey Structure Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction CSAT Survey Structure Survey designed the measure customer satisfaction with a product, service, and more Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Wootric 36 features Application programming interface that allows for integration with other systems/databases Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Survey designed the measure customer satisfaction with a product, service, and more Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Create and send email blasts/campaigns Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Distribute a survey via mobile devices Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Predict future data based on historical data sets Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group View and track pertinent metrics to find patterns and gain insights from data Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Group leads or contacts based on their specific characteristics Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Survey popup over a webpage to specific users based on their behavior Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Get Advice We can help you find the software with the features you need. Features 4.3 (12) 4.3 Based on 12 reviews ## Pricing Value for money 4.8 (8) Free Trial Free Version Basic $89.00 Per Month Value for money 4.8 (8) 4.8 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (8) 4.4 Based on 8 reviews ## User reviews Overall rating 4.6 Based on 12 reviews Filter by rating 5(7) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Mohamed S. Operations manager Information Technology and Services ### "Perfect NPS especially the integration with intercom" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 26, 2021 It's a good tool to use. Pros Almost no time to start sending NPS to our users and getting data. Cons The UX is not the best, need to be modern more than the current. Switched from [Beamr](https://www.capterra.com/p/173573/Beamr/) The pricing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AF Ariana F. UI designer Design ### "Review for Wootric" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2020 Wootric is a tool that has gained a primary place in the processes of the customer experience team, but I see its great potential leveraging other teams such as development, marketing, support, design, sales etc. Because by finding patterns in our customers feedbacks we can make decisions based on data and improve our product even more. Pros It is a simple and optimized way to receive feedback from our app by our customers. It is a very intuitive platform that makes difficult information to be viewed more quickly and easily, to generate new experiences for our customers. The NPS survey layout does not interfere in our app. Cons I believe it would improve my experience if the left side filter was fully opened, so I could do the custom filtering more easily and in a few clicks, but to do that it would be necessary to work on the hierarchy of elements as to know what is the title; or filter's checkbox. The panel information like graphics is a bit confusing, maybe it need more wide space. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EA Estefania A. deployment analyst Computer Software ### "get the result of your customer's satisfaction the moment it happens" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 29, 2020 Pros The software allows evaluations to run directly in the application, and allows it to be sent by email. It allows exporting reports, where we use them to carry out more detailed analyzes. It has a very beautiful dashboard and allows various visualization settings in the graphics. We have an Integration with zapier, where evaluations without comments, we send an automatic email to customers. Cons I don't see it as a bad thing, but the system is not very responsive and sometimes the filter fails, where we need to update the page to use it again. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WV Wagner V. account Manager Computer Software ### "Tool that helps the sales team in tracking the customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 25, 2020 Tool that helps the sales team to monitor the customer, sell additives and guarantee customer satisfaction after the purchase of our products. Pros It allows us to define the periodicity between the first and the second survey. Through our configuration, we can search our customers by company, being able to identify, which companies have more detractors and promoters customers, assisting in the post sales contact. We can identify through feedbacks, when a customer is dissatisfied with the product he bought and sometimes even the reason. Cons Manually we need, after a while, to look for the last evaluation of the client, to compare with the current one, making it impossible to identify and automatically if the negotiation carried out with the client, generated a better assessment than the previous one. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) The survey conducted by form, has a much lower response rate, compared to what Wootric can return. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EL Emanuelle l. support analyst Computer Software ### "Great tool for tracking customer satisfaction and feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 18, 2020 Wootric is a great customer satisfaction survey tool, because with it we can monitor our customers' satisfaction monthly and also view the positive and negative comments made. Pros It allows the interaction of the entire company on the evaluations received with customer feedbacks. Through feedbacks we are able to deal with customer complaints and build successful cases with promoters. It allows you to classify comments with tags that help us to classify the most recurring problems, so that we can take the necessary actions to eliminate their cause. Cons It does not allow us to monitor the feedbacks handled in an automated way. Today we need to look at the last feedback sent by the person to compare with the current one and analyze whether their satisfaction has improved or not, after the last deal. They could allow comparing periods between one year and another, or from one month to another. I could provide NPS reports by company monthly without having to export and do it manually. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EJ Emilio Joaquin B. Customer Success Analyst Information Technology and Services ### "A great software to know your customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2019 All in all, it's a great experience because the information is readily available, which makes decision making possible, and is very easy to use. Our employees are able to know in real time the problems our customers have. Pros Possibility to use tags in the evaluations to stratify the data and the Snapshot screen is very complete. Cons You cannot compare current data with previous data on the same graph. Switched from [Movidesk](https://www.capterra.com/p/192413/Movidesk/) For lack of information and reports. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reasons for choosing Wootric Ease of use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AF Alexander F. Customer Success Manager Computer Software ### "Overall product rating" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 21, 2019 My experience with the tool is very positive. It is well accepted in the company (at analytics) and by our customers (at the surveys). Through it we treat the feedbacks and perform the daily monitoring of the evaluations. Pros System Usability. Evaluation within the software. Creation of several filters. Analysis through trends. Cons It is not possible to close the client feedback loop. Comparison month by month in charts by customer. Extract custom reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VA Vinicius A. Designer Computer Software ### "Take control of the NPS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 12, 2019 Wootric is very useful for our Customer Success team. They have the control of the NPS, and use the info collected to contact customers in order to understand what they are really missing, and how we could help in a more efficient way. Since we start counting the NPS, this actions has helped us to improve more, and our NPS keeps going up. I have made a personal use of it when collecting information in a ux research, for a project in the design team. The simplicity of the tools and the filters of search has facilitated my job. Pros The platform is intuitive, anyone learns quickly how to use, filters are smart (date, grade, company, email, etc.). We have a integration with Slack, and the comments made by customers go to a channel in there, this way everyone in the company can evaluated the perception of our users about our tool, without the need to access wootric. Some collect needs to be classified by type tags before. After that I can filter to see only grades, comments, by detractors or promoters, etc. After that I can use this data to making decisions and prioritize improvements for our product. Cons The mobile version is a mess, it is not responsive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Augusto G. Analyst Marketing Marketing and Advertising ### "Has what we need" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 28, 2019 It's a very satisfatory experience and I tell to others about the tool when my friends need it. Pros In our company, we use it to do NPS and compile the results. We embed in emails marketing and send to our customers. It has worked perfectly since the beginning. Cons I feel like we deserve a better design for our main dashboard and some extra features like reminders of re-application the NPS. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TL Thibault L. Customer Success Manager Financial Services ### "NPS on Steroids" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 27, 2019 Pros I really like the fact that Wootric allows us to see exactly which customers have submitted an NPS score, and the ease of use to find their info when I need to contact them. Cons The interface can be sluggish at times — I'd love to see the web app be faster and more responsive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/151528/Wootric/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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