Who Uses This Software?

People needing a simple, custom, secure platform to track and manage their tools.


Average Ratings

462 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,400.00/year
    See pricing details
  • Pricing Details
    We offer custom pricing based on number of assets.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Asset Panda
  • www.assetpanda.com/
  • Founded 2012
  • United States

About Asset Panda

Asset Panda is a powerful Cloud/Mobile App tool tracking platform. We help people track, manage and support their tools throughout their life cycle. Our software is configured to the way our clients work, secure and leverages the mobile devices your employees already carry. Get a free guided demo today!


Asset Panda Features

  • Calibration Management
  • Fixed Asset Management
  • Issue & Return Management
  • Job Costing
  • Maintenance Scheduling
  • Order Management
  • Tool Kitting

Asset Panda Reviews Recently Reviewed!


A complete letdown

Jun 08, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Asset Panda has all the features and price point that make it one of, if not the best, asset management tool that I've come across. We explored a few options when we were having so many difficulties and no other vendor I spoke with was able to offer me all the features that Asset Panda has at the same (or a better) price point.

I am cautiously optimistic that our experience will continue to be a pleasure. An asset management tool should be something that just works and not something you have to fix problems with daily. Our data is very valuable and its integrity is of the utmost importance due to our 1:1 initiative.

Active Directory sync has worked flawlessly over the past 6 months. Importing and updating of assets through their import tool is incredibly easy. Though I fully recommend using XLS sheets as I have had issues using CSV sheets.

The mobile application is still hands down one of the best applications I've used on iOS. The barcode reader reads quickly and accurately. Features like group scanning, filtering, and running actions are seamless.

Overall: We ended up renewing with Asset Panda after they fixed all of my previously mentioned issues in the original review further below. I think it's fair to provide an assessment of our use since.

Vendor Response

by Asset Panda on June 13, 2017

Hi Adam, we appreciate you taking the time to write a review. I checked with support and they informed me that everything is fixed and working properly. They said the account was turned off for lack of payment automatically by our system. Also, I went into the history and saw the issues we had when we initially installed AD and the most recent problem. Your account was a particularly hard one for us on the AD install. We are glad all the issues are fixed. Our support and development team are hard working honest people. Your account was highly abnormal on the AD install and it took a while to trouble shoot it. On top of that, we have to prioritize support for clients with up to date payment. The account will be open for you once we received payment.

Product does what it is supposed to -- and we especially make use of the mobile application (scan)

Nov 28, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Definitely barcode scanning with the mobile application; the software could not be easier to learn and use. Audit feature is really nice so the history of seeing how people screwed up what they did with an asset is right there. Nice repository for contract and warranty information.

Cons: Sometimes app barcode will scan successfully but item will show up as not in AP, but when you do a text search of the code you just scanned it will display. Software does not prevent people from entering information incorrectly or uniformly ("garbage in, garbage out"), but that is a personnel issue. As mentioned in the "Pros" piece, the software itself is remarkably easy to learn and use and takes little time if engaged with the process properly for moves/changes. Software does not seem to have a depreciation component for automatically calculating inventory values from year to year (helpful for finance divisions). Not sure what the calendar feature would be used for, but that's not so much a "con" as it is more of a Scooby Doo "RHUH?" question.

Overall: 1) Gone are Move-Add-Change (MAC) forms that technicians would lackadaisically fill out (and if they did the penmanship turned the whole process into guesswork any way)
2) Asset repository can be updated instantaneously with a few taps on the SmartPhone
3) A decent attempt to impose some standardization
4) Reporting is only limited based on the type of data enter
5) Saves time

Vendor Response

by Asset Panda on November 29, 2017

Hi Lee, we appreciate you writing a review on the Asset Panda platform. We are going to look into the barcode scanning comment. We have not had that comment prior and wonder if it might be isolated to your settings. One of our customer success team members will reach out to you. If anything else comes up we can help you with please let us know. Thank you for the opportunity to work with you.

Asset Panda is an exceptional tool for our company!

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent design, capability, and flexibility! After vetting many other vendors, Asset Panda far surpasses its competition. Its configuration flexibility, included features, and user interface are unmatched by all. Asset Panda makes it easy to configure a setup that aligns with your company's workflow and processes allowing you to create a powerful configurations that go beyond basic asset tracking giving you the tools you need to succeed. It includes many valuable features at no additional cost where competitors want to charge significant amounts for over their base product. Want to scan assets in and out with your smartphone? Asset Panda has you covered. Their competitors want to know how many users will you have, how many devices do you need, etc, all to charge you just to have the functionality whether you use it or not. Lastly, the user interface is excellent and highly configurable so that you can configure your setup to best meet your needs and the needs of end users not be stuck paying for a system that you need to adapt your business to to make it work.

Cons: The only con of Asset Panda is that some may find it lacks intuitiveness. When setting up advanced configurations, a good understanding of how things are linked and how certain fields behave and/or react to changes is required to ensure you achieve your desired result. However, do not let that be a deterrent as Asset Panda will handle the initial implementation of your configuration, and should you want to make changes in the future and may not be sure how or are not comfortable making them yourself, Asset Panda is a quick click or call away to help.

Overall: Asset management that keeps our operations streamlined and saves us money.

Vendor Response

by Asset Panda on June 21, 2018

Hi Patrick, we appreciate you taking the time to write a review on the Asset Panda platform. We love the description you give on our platform. It is an awesome summary of what we set out to provide for our clients. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Tailored to my company

Jan 11, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Completely customizable
pulls customized reports
has the option of a photo displayed
The calendar feature is extremely helpful

Cons: Not necessarily a con but it is very technical on the back end. Building the program is the most difficult part. Although, it did get me well acquainted with how the entire system works. I'm glad you start us off with people who can walk us through.

Overall: We were looking for a photo catalog of all the items we had in stock. We do weekly events in multiple locations and we were looking for a way to keep track of what was being sent out to the events and track what was returned. Considering that we were going to hand out little giveaway items we would send out 100 items but we might not give away all of it. Some of it would be returned and have to be added back into inventory. That simple task was just not possible with other inventory systems we tried. We also were looking for something that included a photo. Our promotional inventory has multiple items that can be labeled the same but are different. ie, Pens vs Stylus pens or Plastic cups vs tumbler cups. It was very nice to be able to see a photo of what the item was. Again, this was a feature that other inventory systems were not capable of doing. I love that once the initial set up is in place that we are trained how to alter any aspect of the way our program is displayed and operates. We decide how our program functions. It is completely customizable. I am super impressed how much freedom this program gives us and is well worth the money to invest in. I was able to take care of 6 different monthly or weekly tasks with this 1 program. Now what use to take me nearly a week to complete I can complete in a day. This program is incredible!

My only hang up is that it does take some poking around and a lot of trials and error to get the hang of. If you are not computer literate it may take you quite a while to understand how this works. It's very technical on the back end although when the back end is set up it is very user friendly.

Recommendations to other buyers: Feature I would include: -The prevention of 1 action being done IF a status as a certain label. -Linking assets so others know they go hand in hand.

Vendor Response

by Asset Panda on January 11, 2017

Hi Brittney, we appreciate you taking the time to review Asset Panda. If anything comes up we can help you with please let us know. Also, keep the product feedback coming. We love it! Our clients suggestions drive our product. Thank you for the opportunity to work with you.

The setup process was very painless. Asset Panda helped us to develop the functionality we needed

Jul 03, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to view all assets and their availability in an overview page. Group check out function very useful and time saving.

Barcode scanner very responsive even using part of the barcode or when under a semi transparent surface.

Addition of new assets and use of software very easy.

Barcode generation very simple.

When searching for a project it was very handy to only have to input part of the project name

Addition of new projects and employees very easy.

I've included a few cons but these are all minor. They don't mean to demean the software as it is very good, they are simply little observations that, with some minor tweaks could iron out a few issues I have had with the software personally.

Cons: Creation of some forms/actions/calendars quite difficult and had to resort to technical support. It is hoped that, over time, competence will develop and so will ease of use.

On the app, when scrolling through assets, unless you scroll very straight the side menu opens to reveal favourites, groups, tools etc.

Filter function for assets is a little temperamental - filtering by category e.g. iPad required IPAD to be typed, this is a little frustrating and it would be helpful that by typing ipad, iPad or IPAD if you could obtain the same result that would be much easier.

Similarly, when searching for an asset without using filters, if the item cannot be found due to minor discrepancies with the text, the system does not seem to allow a return to the list of assets.

Overall: Easy cataloguing of all company assets and user friendly software that can be accessed by all staff. Allowed a live system of equipment availability to be developed. In future will allow us to perform rapid audits and maintenance of equipment and fleet.

Vendor Response

by Asset Panda on July 05, 2018

Hi Alex, we appreciate you writing a review on the Asset Panda platform. We love the detailed feedback and have forwarded to our Product Team. If anything comes up we can help with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

You pay for what you get.

Mar 23, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Software is cheap, They have a mobile app. (kinda confusing to navigate), they have a webpage (kinda confusing to navigate as well). You at the very least get to speak to someone in the US versus a overseas call center.... But the support people only speak in jargon and hardly ever get to root of the problem.

Cons: Confusing web page to navigate. Support and Implementation team are a nightmare to deal with. They don't really breakdown or explain to you the issues in simple terms they just rush you off the phone and "fix the problem". Only training you will receive is from support from Texas via telephone who also cannot explain things in a proper manor. The explanations they do give are full or jargon and leave you more confused than before. I HATE this software! Its cheap but I guess you get what you pay for.

Overall: There has been no benefit to this software whatsoever. Its confusing to set up, use, and train people on. The training I received was minimal at best and mainly had to teach myself the software.

Vendor Response

by Asset Panda on March 27, 2018

It is hard to respond when we don't know who is on the other end. Occassionaly, we will get a competitor or former employee write something like this. In the off chance this is a client we would love to know who you are so we can review your account. We take great pride in providing World Class Support and configuration services. This review is not an accurate account of how seriously we take implementation, support and configuration. Have a wonderful day!

Capterra-loader

Excellent app to keep your assets in check

Aug 01, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We moved from an internally (Intranet) developed Asset management tool to this full-featured, Cloud-based solution. And we love every bit of it! Easy cataloging of all our company assets with a user-friendly software that any of our staff can access.

First, the use of the cloud makes it accessible from anywhere and anytime. We hardly noticed any downtimes that affected our operations. Accessible also via our mobile devices, we can easily create barcodes, and scan it for easy tracking and update of records.

I am rarely impressed with the customer support, but hats off to Asset Panda team. Their training and on-call support has been fast, efficient, and polite.

The reporting tool is powerful. It can churn out all our records into a well formatted and context relevant reporting format.

Cons: Mobile app works when connected to the cloud, but it does not offer offline mode (with sync function for a later time). This would have been nice for areas where we had to scan assets on the basement or in the field where we didn't have connectivity.

Overall: Asset panda has helped us to see and manage the big picture of all our fixed assets in the company. It gave us a powerful report of what we have, what needs repair/replacement, what is lacking... etc. The barcode feature via the use of the mobile app makes life easy for the auditors, and the report and dashboard is intuitive and friendly enough even for the management team.

Vendor Response

by Asset Panda on August 01, 2018

Hi Alvaro, we appreciate you taking the time to write a review on the Asset Panda platform. We do not work in offline mode due to security issues of having all data on a device. Your comments made our day!!! Thank you!! We appreciation the opportunity to serve you.

We've found a few bugs and a few limitations but it fits 95% of what we would like which is great

Jan 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the customization and that I can make the changes myself. it allows me to fine tune the different tools to meet my specific needs. I also love the app portion. Surprisingly, it was difficult for me to find a ticket/asset management tool that had a good app. I love the fact that I can forward an email to asset panda that I receive from a customer and it generates a ticket. Helps streamline the process and makes it so I don't forget to make one. It also makes it so the people who generally would create tickets, like my printer and mail guy, create tickets so they can keep track of how much time they're spending on tasks. I love that I can add any and all documents concerning assets to the asset. I even included a training video on how to use a task chair to the task chair asset. Brilliant. I'm really looking forward to seeing how the panda evolves in the future.

Overall: I think it could look a little better; be a little prettier. While the layout is logical, there are other systems have a nice look while still having a nice look and feel. (knit picking) Like I said, I've found a few bugs and a few limitations. I wish I could change the color of the fields in the app (I understand that's in the works.) And I wish that the panda could also generate actual work orders when routine maintenance needs to be preformed, not just a reminder to create a ticket. I can do that with my outlook calendar. As far as functionality, I have a hard time with notifications. I feel like what each action does could use a little more explanation. Perhaps some alt text when you roll over an action or an info button? (see the star ratings of this survey)

Vendor Response

by Asset Panda on February 05, 2018

Hi Chris, we appreciate you taking the time to write a review. We sent your comments on to the product team. If anything comes up we can help you with please let us know. Thank you for the opportunity to serve you.

Great for asset tracking, but the assignment and reservations functions are severely lacking

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once you have the record structure, it becomes easy to replicate assets, without having to bill import. The report generation, while simple and limited, meets all of our needs.

Cons: Asset reservation is completely disjointed and require manual assignment when reservation time occures. The only automated function to assign for a reservation overwrites current assignment. This is preventing us from using this feature entirley. Here is an example use case that fails:
We wish to reserve a single or group of assetts starting when it's next free, 2 weeks from now. If we setup the reservation job to assign the assets, the current assignment will be overwritten, making me the current owners instead of the person who is using the equipment for the next 2 weeks. This is completely broken and not worth using.

Overall: It's a single database that tracked the current state of all assets with an easy to use interface that is accessable over the web.

Vendor Response

by Asset Panda on May 22, 2018

Hi David, we appreciate you writing a review on the Asset Panda platform. We reviewed your configuration and determined there is a setting that is causing your issues regarding change field options. We will have an implementation specialist call you to help get your account setup properly. Thank you for the feedback and the opportunity to serve you.

Very robust system that continues to improve as needs come up.

Aug 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I've enjoyed the most about Asset Panda has been the experience of working with a system that didn't have nearly the capabilities that it did on launch that it does today. The asset panda team has been amazing in their willingness to continue to improve the system based on our needs. While we didn't have graphs and charts to show our equipment inventory at the beginning of our usage of Panda, due to requests, they've added it in. Any time I've had anything go wrong, they've been able to resolve the issue within a weeks' time, usually less.

Cons: As with any new company, there have been some growing pains. New features and features that probably should have existed before launch took a bit of time to get in. Some camera issues and inability to handle temporary wifi outages make updating in remote areas a bit complicated.

Overall: Easier tracking of equipment, ability to note damages to equipment, ability to report equipment as stolen, ect.

Vendor Response

by Asset Panda on August 07, 2018

We appreciate you writing a review on the Asset Panda platform. We have worked hard to continually innovate our platform to meet the needs of our clients. We do not work in offline mode primarily for our clients security. If you have additional ideas on things you would like the platform do please let us know. Thank you for the opportunity to serve you.

Asset Panda at ZirMed

Jan 23, 2017
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use; customization capabilities; mobile app; clean interface.

Cons: Active Directory integration was difficult and platform does not use SAML or utilize SSO.

Overall: The sales and support staff at Asset Panda have been very responsive and extremely helpful. It was great working with customer support representative to get the product demonstrated and purchased and did an outstanding job helping us develop our platform and stand up the product. One of the customer support representatives was also a tremendous asset when it came to troubleshooting our issues.

We have now been using Asset Panda operationally for a few days and the internal teams are enjoying the product and are excited about the potential it has to improve our property accountability and work-flows.

We enjoy the customization capabilities, ease of use, and the clean, simple design and layout. I believe it will accomplish largely what we were looking for in asset management and tracking system at an extremely competitive price. We also think the mobile app is a nice and convenient addition to the platform.

I did, however, give the Features & Functionality a lower score (which also dropped Overall Quality and Customer Support slightly) as it took us nearly 40 additional days to become operational due to issues with the Active Directory integration. I believe our current solution will work but I am not sure is the ideal implementation of the Active Directory integration. The issues we encountered were no fault of anyone but as common as Active Directory and Active Directory integrations with cloud-based platforms are, we expected the process to be much easier and more seamless than it was. We had an internal go-live date of January 3rd, as our fiscal year is the calendar year, and this was pushed back to January 20th because of the Active Directory integration issues and we were only able to become operational at that time based on somewhat of a stop-gap fix that we came up with internally.

Now that our Employees and Users are integrated with Asset Panda and those issues seem to be behind us, our experience is by no means a deal-breaker. We just hope that future integrations are a bit easier to use. Otherwise, we are definitely happy with the product thus far and are excited to be using it!

Vendor Response

by Asset Panda on January 23, 2017

Hi Matt, we appreciate you taking the time to write a review on our platform. We are going to look into your AD experience and see what areas we could improve in. Thank you for the opportunity to work with you.

Capterra-loader

Pleasantly surprised to find this amazing cloud based platform to manage my inventory. Love it!!!

Dec 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how fast everything loads. I love how easy it is to navigate that main page. It makes you feel in control of what you want to see. So user friendly. Easy to select as many assets as you want and either reallocate them from location, status, etc. Also easy checkout process. The customer service is also what sold me. The most friendly, honest and professional people. You will deal with 1 person who will walk you through setting up your trial period and will customize it to your needs in almost no time. Then you get to play around with it to make sure you are happy and gives you an opportunity to ask more questions over a few days or weeks. Then the implementation expert will take it to the next level and fully customize it for you and make sure you know exactly how to use all of the tools. I didn't think I would ever be excited about something like this, but it will deliver amazing results for a fair price.

Cons: I would like to have a way to select a date range on the calendar and tell it to run a filter to show what has an available status for those dates. Right now, if someone looks at a particular item and its status is "checked out" or "Request Confirmed" you have to click on the item to see the date range of when it is checked out. Not a biggie, but my implementation expert said this is something that their techs are considering or working on now.

Vendor Response

by Asset Panda on December 29, 2017

Hi Daniel, we appreciate you writing a review on Asset Panda. We submitted your comments on the calendar to our Product team. We did confirm this feature is scoped and in our development plan. Thank you for the opportunity to work with you.

We track or fleet and maintenance/repairs. It has centralized our info and synced our team.

Jul 19, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It allows our team to stay informed as well as keep asset records up-to-date between us. With the mobile app we can document repairs in real time and keep everyone in the know. Reports helps us to understand what issues we are having and how to work to prevent or minimize them in the future.

Cons: At times some of the features/functions can seem a bit limited. Some parts are not as intuitive or have a clear A to B means of setting up (calculators and auto-fills). It can become a real puzzle to find a path that will consistently yield the desired results and not make it overly complicated for our end users.

Overall: The main benefit is getting all of our fleet information centrally located and available to all team members.

Vendor Response

by Asset Panda on July 23, 2018

Hi Harlin, we appreciate you taking the time to write a review on the Asset Panda platform. Our platform does have the ability to solve complicated business issues and still remain simple for the end user. The idea is that most of the complicated work happens during the implementation so your user just sees the simple end result. If you would like additional help our knowledge base is available as well as chat and our client success team. Thank you for the opportunity to serve you.

Great for basic use, the more complex features are still missing some automation functionality.

Jul 31, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. The web client has a clean appearance. The ability to create reports and customized actions is great.

Cons: Images in attachments do not have a button to easily be re-downloaded.

Document names cannot be renamed after being uploaded.

Very difficult to set up assets and actions that work on assets which are part of "kits" i.e multiple assets are contained/carried in one case or box. More documentation should be provided on how this is implemented, if at all.

When giving view-only rights to a field, the field appears grey and the text is grey, it's very hard to read due to the lack of contrast.

It would be good if actions could be automated to update fields. i.e. Check if 'next service due date' has already past and then update status field to: "requires servicing". Then assets can be filtered so they cannot be "checked out" if the status field is "requires servicing".

Also, reports come through as a link back to asset panda. I would prefer if the report is also provided in the email body or having the pdf document attached.

Vendor Response

by Asset Panda on August 01, 2018

Hi Codie, we appreciate you writing a review o the Asset Panda platform. We love the specific feedback. We sent your comments to our product team for review. Thank you for the opportunity to serve you.

Great asset management app, very good mobile app

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The integration with the mobile app for taking pictures and scanning items is fantastic and speeds asset management without having to purchase expensive dedicated scanners. The platform is extremely reliable, we can't remember an outage in the past year.

Cons: The setup can be a bit complicated to get it to do exactly what you want, a consequence of its near infinite flexibility, though the onboarding team will help set it up how you need we didn't really know how we wanted it at the time. It's primarily asset management software, but my AR team sure would like it if it had deeper integration to our PSA to bill to clients as things are taken out of inventory.

Vendor Response

by Asset Panda on June 05, 2018

Hi Ryan, we appreciate you writing a review on the Asset Panda platform. Our goal is discover your business problems and then configure the system to help you solve them. In some cases, the problems are basic and the configuration is fast and wasy. In other cases, the business problems are more complex and as a result our platform adapts to your needs. In many cases we are able to help a wide variety of business problems and we make our clients work streamlined and accessible on a mobile device. If anything comes up that we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

We use A.P. to manage our I.T. inventory for about 700 employees

Jun 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility and mobile app. Its so easy to make changes to the inventory on the fly. The reporting functions are critical to our environment too and one of the reasons we chose the product. I appreciate how easy it is to make changes to the layout/design and function of our database and that we can make those changes ourselves. The support from Asset Panda is also outstanding.

Cons: I don't want to change my password for A.P. all the time. I think you should let your customers determine how secure they want to make their data. In our case it is not sensitive information and it is annoying to have another password I have to update all the time.

Vendor Response

by Asset Panda on June 29, 2018

Hi Chris, we appreciate you writing a review on the Asset Panda platform. We work with security experts that gave us best practices for PW management. However, we will send your comments to our Product Team to see if their is another way to do this. If anything comes up we can help you with please reach out to our World Class Client success team. Thank you for the opportunity to serve you.

Very quick responses and follow through from support team. Very friendly staff.

May 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How customizable it is. We can accomplish everything we imagined with internal asset tracking and more than what we originally expected to get from a system. Really pretty inexpensive. Very customizable work flow for notifications, etc. Will change the way we internally do business and hold accountability for the care of company owned equipment. The cost of Asset Panda will be easily absorbed with payroll deduction when employees return equipment damaged or missing parts - ACCOUNTABILITY!

Cons: This is a PRO but initially can seem to be a CON - when you sign-up for the demo, you can get a bit flustered by how customizable it is and it could scare you away a bit especially because at that point, you havent had formal training. We did pay for help with the initial setup which included a formal training - after that, its no biggie. Point is - if you need to demo it to a group of stakeholders to approve - let Asset Panda people do it.

Overall: Internal asset tracking to hold people accountable for company owned equipment.

Vendor Response

by Asset Panda on May 03, 2018

Hi Scott, we appreciate you writing a review on the Asset Panda platform. You capture spirit by which we create the system in your review. We want the system to be able to adapt to how you work and customized to your exact workflow. We are with you every step of the way. After implementation the platform is your exact workflow and processes. By doing so, you have an system that can grow and change as your business and requirements evolve. If anything comes up we can help you with please reach out to our World Class Customer Success team. Thank you for the opportunity to serve you.

You guys have an innate confidence about your class-leading product and exceptional people/team.

May 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I don't find it overly complicated for something which is so mallable. The scope of this software is really impressive. I like that I can grow and fit our company needs into what AP can perform.

When looking for software the ADFS function was a minimum requirement and I have just been told by the lead techie at our end that its the easiest setup he has ever seen - he was impressed which was a relief!

I also like that it doesn't look overly complicated for end users - this is crucial to our business actually wanting to use it. Without user adoption it could be a hard sell to renew at the end of the contract. I'm currently expecting no problems at all.

Although this is not software related - I have been super impressed with the implementation team. Happy to answer my questions (which were mostly delivered after a rude interruption!). Rare to get techies with such good people skills!

Overall: As a company we were losing so much equipment and money! The benefits we get will be multifaceted. From the financial side which will impress the bosses to the IT staff who will have a much better product to interface with to manage our estate with. Finally the end-users who will be able to pick what they loan out rather than get what they are given.

This is still the dream for us as its only just gone live but I currently cannot foresee any major obstacles in our way.

Vendor Response

by Asset Panda on May 26, 2017

Hi Clayton, we appreciate you taking the time to write a review on the Asset Panda Platform. If anything comes up we can help you with please let us know. Thank you for the opportunity to work with you.

Easy to set up, customize and integrate with. Definitely a "diamond in the rough"

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customization and the notification abilities are really great. It makes it so much easier to notify people of asset shipment, whether that's to the user or from the user. Adding additional fields from your core business is also super helpful in matching asset data to in-house system data.

Cons: The speed of the SaaS platform can sometimes be slower than what it should be. The platform needs to have more focus around API speed and data retrieval to help increase the performance of the application. We typically see speed degradation in the beginning/middle of the day, but then it gets better in the evenings. This isnt every day, but it happens enough for us to notice.

Overall: It has completely transformed our ability to manage corporate assets in the company. We could not properly track our assets now without it.

Vendor Response

by Asset Panda on June 11, 2018

Hi Aaron, we appreciate you writing a review. We are spending a significant amount of resources on the platform to improve the efficiency and speed. You will see continuous improvements as we work hard to keep up with the growth of our users and customer base. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Easy to buy, fast to deploy, easy to configure, easy for users to learn. Very intuitive.

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I needed an immediate solution that I could get stood up in days rather than months. After the demo, we got a free trial that was configured and in use within 2 days. After working with our Implementation Manager, we were fully configured and operational in less than a week.

I had a dream of my team managing inventory with nothing other than their smartphones. I dreamed of an inventory season where they would roll through buildings like Vikings, scanning assets and time-stamping them as "Verified", and then running a report on the back-end to forward to Finance. I dreamed of a "phone-first" user interface, and a web-based backend for configuration and reporting, that would require zero investment in local resources. When I realized the brilliance of this idea, I dreamed of building the proof-of-concept, pulling in venture capital, an IPO, and early retirement.

Then I discovered Asset Panda. So I bought it, solved my asset management problem, and got back to work.

Specific Pros:
- Free trial allowed us to get started immediately while procurement caught up.
- Pricing model is simple and flexible (and a real bargain)
- Setup was easy and intuitive
- User interface is simple enough that user training requires only a few minutes
- Support was very responsive and knowledgeable
- Product is very well thought-out. It is simple to use and configure, yet powerful and flexible
- $0 investment after the license fee (!) Not even a scanner
- No local HW/SW - 100% SaaS!

Cons: Documentation could be more extensive, and more technical. It seems like it was written for hippies and artists. I'm the IT guy. Talk to me about database structure, tables and columns, and how to establish Primary Key/Foreign Key relationships.

That's the only Con. Otherwise, AssetPanda is the perfect fast, lightweight, and cheap solution to asset management needs.

Vendor Response

by Asset Panda on October 18, 2017

Hi Mark, we loved your review. Awesome! We are constantly working on documentation so the more technical users can get more of what they want. If anything else comes up please let us know. Thank you for the opportunity to work with you.

Comprehensive features, GUI needs some help, web-lag is frustrating.

Apr 17, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Cloud hosting gives me peace-of-mind. Default fields are good, ability to customize even better. Having a mobile app is helpful. Support is responsive, friendly, and easy to understand. Despite my list of "cons", I like this platform, I just want it to be faster.

Cons: I migrated from a fast locally hosted networked Filemaker Pro server. Asset Panda has 1-2 sec. of lag between every query, every save, and every click in and out of records (my ISP connection is 100Mbps up/down). FMPro never had issues with access time. The AP support team tried to make it faster, but only ended up removing useful features- I wonder if their servers can handle their customer base's needs. GUI is ok, but needs some tweaks to make it more visually useful (instead of bland rows and columns)- the eye isn't drawn to any one area. Definitely a worthwhile tool, in need of some revisions.

Excellent tool for managing assets, great for monitoring, sharing resources among users

Jan 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: 1) Mobile app lets me manage and monitor on the go, and facilitate user's experience with the assets for booking, sharing the assets' calendar and easy access to documentation related to each asset. A good mobile app was exactly what I needed.
2) Flexibility and customization good options of fields that can be added
3) Barcodes
4) notifications

Cons: 1) App interface could be better and more capable some key features are missing or not as well implemented
2) streamlining asset clustering for single action (when multiple assets are part of a procedure that needs to be repeated frequently)
3) improved calendar and booking both in terms of visual and features, something like MS Outlook with recurring events (weekly, monthly, etc)
4) If some assets are multiples of the same, it would be nice to be able to cluster them as such. For count tracking, availability etc
5) Asset url field: it would be nice if a description field was to be available. URLs are generally non-descriptive
6) Notifications should be using asset name rather than asset ID
7) A field in the form of a table could be useful

Vendor Response

by Asset Panda on January 24, 2018

Hi Armando, we appreciate you writing a review on the Asset Panda platform. Several of the items are available in the system currently and we just need to be configured the way you want it. Our product team now has your thoughts on the additional ideas. We will call you for clarification on the others. Thank you for the the opportunity to serve you.

Easy, simple to use. Flexible enough for what we need.

Jun 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Asset Panda is very easy to use. We have varying levels of 'Computer skills' amongst our employees which can restrict our business processes at times. Asset Panda's simple structure and functions are easy enough for all employees to use free of troubles.

Cons: Cant really see any area that requires massive improvement. Asset Panda could streamline some of the editing Asset functions such as attachments so that when you open an asset for editing you have a drop down box to quickly attached documents, photos etc.

Overall: Put in a review

Vendor Response

by Asset Panda on June 29, 2018

Hi Aaron, we appreciate you writing a review on the Asset Panda platform. We sent your comments about the editing Assets to our Product Team for review. A team member will be reaching out to you soon for more info. In the meantime, if anything comes up we can help you with check out our online knowledge base or contact our World Class Client Success team. Thank you for the opportunity to work with you.

Good product and easy to used for little inventory

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really appreciate the IOS app for our iPhone. It make it easier to do my inventory. We can easily do label et stick them to every device.

Cons: I find the fonction "reports" not really user friendly and we need it a lot. Of course we can ask Asset Panda for helps but i prefered do it by my own.

Overall: We need to conserved a Asset Inventory accurate to know how much cost every departement here and with Asset Panda it was possible.

Vendor Response

by Asset Panda on June 28, 2018

Hi Dan, we appreciate you taking the time to write a review on the Asset Panda platform. Our product team is looking for ways to improve the reporting. If you have any specific ideas please let us know. In the meantime if anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Asset Management for the Honolulu Fire Department

Aug 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Asset Panda is extremely flexible, highly configurable, and easy to use. It is a great product for managing a wide assortment of products from fixed assets to consumables. One of Asset Panda's best features is its ability to record, manage, and maintain required specific information on specialty items. For example, annual testing information for fire hoses and maintenance, inspection, use, and repair information for different pieces of personal protective equipment such as turnouts, masks, SCBAs, etc.

Cons: Asset Panda should strengthen the ease managing consumable on its application. As a agency that is in operation 24 hours a day, seven days a week, we go through major quantities of consumables and handling those transactions (more like a point of sale (POS) system) would be a plus.

Vendor Response

by Asset Panda on August 09, 2018

Hi Michael, we appreciate you writing a review on the Asset Panda Platform. We are happy to be able to help our EMS community. We are working on a variety of features that make managing consumables easier. The newsletters will have detailed descriptions of the features and we are releasing new features once a month. If anything comes up we can help you with please reach out to our World Class Client Success team via chat, email, or phone. Thank you for the opportunity to serve you.

Initial Feedback on Panda Asset usage

Jun 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It serves the function of what we were attempting to do. The multi-platform (IPhone & Android) compatibility was selling point since we have a variety of users accessing the system.

Cons: In some cased the setup is multi-layered and complicated. Having help with some of the finer points of "tuning the options" is a great help.

Overall: Software was selected to replace a pen/paper solution we were using to track equipment, tools, and test gear. Some of the equipment is very expensive and losing track of the gear can cost labor, hold up jobs, and bring additional replacement cost if the unit can't be found.

Recommendations to other buyers: Suggest a 30 day round-table with clients to run through setup options and give a primer or even better have a shared "training & setup session" so the clients can get everything out of Panda from the first day of launch.

Vendor Response

by Asset Panda on June 20, 2016

Alin, thank you for the review. We appreciate you taking the time. Your feedback means a lot to us and we will continue to work to make the product better.

Asset Panda has helped our growing video production company significantly in controlling our assets.

Jul 17, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's portability. I can access the software from my several offices or my phone and maintain control of the company assets from anywhere.

Cons: I wish there was far more searchable, easy to understand documentation and help videos explaining how to use the many features of AP so I can teach myself rather than rely on Support.

Overall: Control from anywhere over all our assets across the country.

Vendor Response

by Asset Panda on July 19, 2018

Hi Greg, we appreciate you writing a review on the Asset Panda platform. We are continuously updating our knowledge base with lots of helpful information. Take a moment to go through it and let us know what you think. If their are any specific items you don¿t see let us know and we will get to work on them. Thank you for the opportunity to serve you.

Great software! It makes it easy to keep my assets in one place and searchable.

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customizability. It's easy to add the fields I want and remove what I don't.

Cons: Website timeout is short, can't seem to search history (example: A person turns in computer, it's issued to someone else and the name is changed, so that person returns no search results)

Vendor Response

by Asset Panda on July 17, 2018

Hi Jess, we appreciate you writing a review on the Asset Panda platform. We sent your comment regarding searching history to our support team. A team member will be calling to discuss. You have a complete history on everything regarding that asset. Most of our clients search for the asset then view the history. In the meantime, if anything else comes up we can help with please reach out to our World Class client success team. Thank you for the opportunity to serve you.

Exactly what we needed

Oct 25, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It has great versatility and exactly what we need as a training provider. it provides everything we need from service due date reminders to documentation running alongside it.

Cons: It can be quite confusing at times but nothing that cant be solved with help from support team who are extremely helpful, the time difference from uk can be challenging at times but its never urgent.

Vendor Response

by Asset Panda on October 26, 2017

Hi Lee, we appreciate your review. Our platform is designed to handle simple and complex issues by configuration. Perhaps we could take another look at your configuration and adjust the items that are confusing and make them work exactly as you like. Also, you can configure the tool as well. We find our clients start with a configuration and over time as their business needs change they change configuration settings to allow the system to adapt and grow with their requirements. Thank you for the opportunity to work with you.

Super-configurable Asset Tracking... can basically do anything!

Mar 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Very configurable. Great iPhone app.

Cons: None. I guess the app can be a bit more aesthetically pleasing.... but that's not really important.

Overall: We are using Asset Panda to track thousands of pieces of equipment across four warehouses. You can basically have Asset Panda to do whatever you want. It is super configurable.

We use Asset Panda to create and fulfill orders, track items as they are delivered and picked up, and to log maintenance performed. Reports show us at a glance the status of our equipment. One particularly helpful report shows us all outstanding items and the location they were delivered to, and this has helped reduce lost equipment.

The software is easy to configure (if you are good with software) and very easy to use, even if you're not very computer-literate. Their customer support is responsive and helpful.

Very pleased with Asset Panda.

Vendor Response

by Asset Panda on March 09, 2017

Hi Avi, we appreciate you writing a review for Asset Panda. We are constantly innovating and looking for ways to improve including some ares on our interface. If anything comes up we can help you with please let us know. Thank you for the opportunity to work with you.

Asset Panda has been great! It got our inventory system back on track and has been easy to use!

Jul 02, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the mobile app - being able to scan assets with my phone is beyond helpful in the field. Being able to generate reports of exactly which assets are in which buildings has helped our Organization as well. It helps us report back to stake holders on amounts and types of devices needed for the next purchasing year.

Cons: I wish there was a way to export the attachments for all assets or a group of assets at once - instead of having to do them one at a time.

Overall: We are able to quickly and accurately track our assets. Using the GPS feature it helps us ensure that equipment is where it needs to be and hasn't been moved without us knowing.

Vendor Response

by Asset Panda on July 04, 2018

Hi Sam, we appreciate you writing a review on the Asset Panda platform. We are sending your comments about exporting assets to our Product Team for review. A team member will be reaching out to discuss in more detail. In the meantime, if anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Best Product Available...and More

Dec 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Control over configuration. App access. Unlimited storage. Ease of use.

Cons: That I hadn't found it sooner.

Overall: Our company had known for a while that we needed much more than just spreadsheets and linked files. The problem was that because of our unique structure it was seemingly impossible to find anything that ticked all the boxes for us. Where some programs looked great, they lacked in areas we needed, then there were others that were user-friendly but no live access. It was a continual defeat.
When I found Asset Panda it was the Eureka moment. It ticked all the boxes but offers so, so, so much more. A completely customizable platform that's super easy to set up. It allows you to configure and change the set ups as your requirements do. It seems almost endless as to what you can do with it and they encourage you to suggest improvements, which they push to implement. With unlimited storage, open and unlimited access, complete control of configuration and continual improvements Asset Panda is a game changer and an absolute no-brainer. The online support from implementation and configuration and ongoing has been absolutely brilliant. I just wish I had found it a lot sooner!

Recommendations to other buyers: Brilliant software that lets you set things up how you need. The more you use it, the more ways you will see how you can change things to better help you. The guys at Asset Panda are genuinely helpful people. If in doubt or need help, just ask.

Vendor Response

by Asset Panda on December 29, 2016

Hi James, we appreciate you taking the time to review our platform. We take pride in what we do and your review made our day. Thank you for the opportunity to work with you.

Awesome experience. the team could almost read my mind as to what we needed.

May 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use keeps all of our users engaged and willing to keep up to date even when time lines are tight. We have already seen great benefits. Customer owned inventory can be checked and verified in a few minutes as apposed to hours. Customer support representative was a great asset to the whole process of setting things up. She seemed to get exactly what we were looking for and took the initiative to build a few features into our build out that even I didn't know I wanted. This has now saved time and money.

Cons: I would like to see a function to retire inventory items and keep the transaction history. Customer support representative has built a work around but if in future the development team could add this function that would be great.

Overall: the ability to track multiple inventory items. The ability to see what we have in inventory at a touch of a button. As we are inventorying customer owned items for use on display fixtures, it allows us to see if we have all the parts we need for the specific displays in a very fast passed environment.

Vendor Response

by Asset Panda on May 29, 2017

Hi Chris, we appreciate you taking the time to write a review on the Asset Panda Platform. You mention wanting to see a function to retire inventory items and keep the transaction history. The system can do that. We will ask your support representative to reach out to you. Thank you for the opportunity to work with you.

Very personalized support for initial setup and configuration. Significant system flexibility

Nov 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer rep was incredibly helpful in setting up and customizing our solution. We had a lot of challenging needs and requests that he was constantly able to help us resolve or innovate unique workarounds within the system. He was also incredibly flexible in ensuring he was available to help us meet our implementation deadline. The system's ability to customize fields and actions to an extensive degree is quite nice. Ability to customize fields and actions make it easy to adhere to any company workflow.

Cons: Separate groups make reporting and updating records in different groups that may tie together or share attributes difficult. Having to have a specific group action to update or alter values on a group of records is a pain. Ability to simply select a large number of assets and alter a range of fields would be nice. Reporting is customizable but cumbersome. Only being able to see past field values through change reporting is a huge problem

Overall: Ability to customize asset management to our existing workflow, maintain our actions, and provide a detailed asset history for our movements.

Vendor Response

by Asset Panda on November 06, 2017

Hi Mitchel, we appreciate you taking the time to write a review on the Asset Panda platform. We are constantly working to improve so your comments are noted and appreciated. Thank you for the opportunity to work with you.

Capterra-loader

In my opinion, it is extremely easy to use.

Jul 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to build the structure up on the fly.

Being able to be logged in across multiple devises eg. Android devices [1] & [2] at the same time. This is an advantage, because for example when adding an asset: if the asset user [or owner; or location] is missing from the database on [1], it can be created on [2] without compromising [1]'s half created asset record. Simply by making the addition on the other device [2] ... then searching/adding this new information on [1] to the asset record.

Cons: I have been using Asset Panda continuously now for six to seven months and can not think of any Cons.

Overall: Being able to make additions to the structure on the fly.

Vendor Response

by Asset Panda on July 03, 2018

Hi Brian, we apprecaite you taking the time to write a review on the Asset Panda platform. If anything comes up that we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Amazing, very happy, very helpful

Jun 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - The ability to scan assets into the inventory using your phone.
- Ease of access and usability.
- Very helpful support that assisted with the very limited issues we had with this product.

Cons: There were some issues with depreciation of assets that gave us a problem.
There was very small issues with setting up reports and stuff but it was mostly the way we chose to set it up.
Not really many Cons with this product.... Just good.

Overall: The greatest benefit we got was from letting all our techs have the ability to enter assets in from there phones and using there phones instead of buying expensive scan technology allowed us to do a new inventory list within the first month or so. It was also incredibly accurate because it was scanned instead of being typed in.

Vendor Response

by Asset Panda on July 03, 2018

Hi Kelly, we appreciate you writing a review on the Asset Panda platform. If anything comes up that we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Pleasant, ease of use, strong functionality

Jun 29, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It is very thorough as long as people keep consistent with device updates, it allows us to very easily manage our work flow and most importantly a way to keep our serials and assets together, the audit feature is a new piece we are exploring and found it to be wonderful in its functionality, as we bring in old devices and distribute new ones we can communicate with our buildings about outstanding devices that we cannot be sure we retrieved

Cons: The initial look of the software kind of threw me off a bit, I felt like maybe it was a bit busy and had too much going on in the UI, I quickly got over this though, since then it has become significantly easier to navigate

Vendor Response

by Asset Panda on July 03, 2018

Hi Jeff, we appreciate you taking the time to write a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Fits our needs perfectly

Oct 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Fast, easily accessible and reliable.
Data entry once set up is great, reporting is just what we needed

Cons: Setup for cascading options for different pieces of equipment was cumbersome and difficult, however support documentation was a HUGE help when doing so. exporting data is a bit more difficult than I would like as well.

Overall: Able to track assets from all our offices across the globe easily and plan for upgrades/replacements

Vendor Response

by Asset Panda on October 23, 2017

Hi Dan, we appreciate you writing a review on the Asset Panda platform. We sent your comments to our product team. If anything else comes up please let us know. Thank you for the opportunity to work with you.

Best people, best solution, and best price

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customization, ease of use of the UI and workflow, barcode options and integrations. mobile app is STELLAR.

Cons: very hard to find something i could even categorize as a dislike, but limited Zendesk integration is the only thing i can even stretch to fit as a "con", but i've been assured that it's already in the pipeline so i'll put it here just to add my voice to the "we really want Zendesk integration" movement.

Overall: AssetPanda's people are the best. They are extremely knowledgeable, responsive, and are very easy to work with. To me, this is the most important part of working with a company and I could not be happier with my experience with AssetPanda's people so far. Of course their product is top notch with all of the features you'd expect to be in an asset management suite. Add to that the vast customization available and the value, and it was an easy decision for me to sign up with them.

Recommendations to other buyers: Your people are your most valuable asset and they are great. if the rest of the people at AP are like the ones i've worked with, you could sell used ketchup packets and i'd happily work with AP every day.

Vendor Response

by Asset Panda on February 17, 2017

Hi Tim, we appreciate you writing a review for Asset Panda. We shared it with the team this morning and you made all of our days. We think our people and the service they provide are the cornerstones of our business. Your review validated what we work so hard to achieve. Thank you and we will keep working hard on the enhanced integration with ZenDesk.

Affordable and Feature Rich ITAM

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of customization without the need of specialized development. SoA at its best!

Cons: At the time the AD integration wasn't live and we had to duplicate our data entry efforts. That's now been resolved.

Overall: Ellation needed an ITAM solution to help with our PCI compliance initiatives. We looked at the Fixed Asset module in NetSuite and it fell short on some functionality. After seeing the demo for Asset Panda I was sold on the Service Oriented Architecture and the focus on service didn't stop there. Our implementation manager was the best! She didn't rush us through the setup and was super patient when we didn't do our "homework" from the week before. We had some odd problems we needed solutions for, due to an unusual corporate structure, but implementation manager took 2 seconds and had two or three solutions to pitch. Our implementation was a tremendous success because of the synergy of a great product and great people!

Recommendations to other buyers: I recommend not loading your previous inventory. The rote task of all the data entry really helps train staff on how to efficiently navigate within Asset Panda.

Vendor Response

by Asset Panda on December 05, 2016

Hi Jason, we appreciate you taking the time to review Asset Panda. If anything comes up that we can do to make your experience more efficient please let us know. Thank you for the opportunity to work with you.

It has been a good experience after I figured how to personalize the system for what I need.

May 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How is to manage every field of the asset and how fast I can find an asset. I also like that I can make many changes at once without doing it asset by asset.

Cons: The audit tool in the Asset Panda app. I think that several things could be improved. For instance, I'd like to be able to see a list of the assets that I have to scan or audit. If I want to audit assets by department, I have to print a separate list to know what I'm looking for, instead of the system telling me what I need to check. I also have to manually keep track of the assets that I have to audit.

Overall: Fast and easy way to manage fixed assets.

Vendor Response

by Asset Panda on May 30, 2018

Hi Zarahemia, we appreciate you writing a review on the Asset Panda platform. We are going to have a Client Success team member reach out to help you set the audit up the way you want it. If anything else comes up please contact our World Class Client Success team. Thank you for the opportunity to serve you.

Asset Panda can do a lot, but there is a learning curve to figure out how to make it do everything

May 16, 2018
5/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Everything is so customizable. It seems it could be used in just about any type of business with equipment or inventory to track.
Having a great support team to help me create just what we need.

Cons: The learning curve. Difficulty finding answers that are specific to my situation in the help section. And once I enter "help" it takes me out of the database. I find that very inconvenient!

Overall: Helps us stay organized and keep our fleet of vehicles and equipment, legally registered and insured. Hopefully it will streamline our maintenance and repairs process as well.

Vendor Response

by Asset Panda on May 23, 2018

Hi Lanin, we appreciate you taking the time to write a review on the Asset Panda platform. You have several ways to reach support email, phone and chat. Our team of client success specialists can help make sure everything is configured to your specifications. The system essentially becomes your system adapting to your business requirements. Thank you for the opportunity to serve you.

Minova Asset Panda

Jan 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cloud based
Flexibility

Cons: Short training period.

Overall: Training was rather quick but there are tutorials to refer to.
I need to write work instructions for potential users based in other states.

Recommendations to other buyers: A lot of preparation must be done before working with the implementation specialist. Buy-in from other stakeholders is a must. But as in most organizations, they do not participate from the outset and start raising concerns when it is time to go live.

Vendor Response

by Asset Panda on January 05, 2017

Hi Alberto, we appreciate you taking the time to review out asset tracking platform. If we need to do further training or can assist in any other way please let us know. Thank you for the opportunity to work with you.

Excellent easy to use asset tracking system for a great price

Mar 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use; simplicity of design

Cons: I hesitate to add this as a "con" as it's the other side of the simplicity coin -- they always go together. There is a bit of inflexibility with certain design decisions, but again, this goes with simplicity and I will gladly take a wee bit of manageable inflexibility over unnecessary complexity.

Overall: We were looking at various asset tracking options, from building something in house via Access or MS SQL, building a nasty set of interconnected spreadsheets, or buying an off the shelf product. Pretty far into the process it dawned on me that I should google cloud based asset tracking systems. We were up and running maybe 1 hour later. Excellent decision!

Vendor Response

by Asset Panda on March 17, 2017

Hi Michael, we appreciate you taking the time to write a review on Asset Panda. If anything comes up we can help you with please let us know. Also, keep the feedback coming. We love to hear what you think and ways of making the platform better. Thank you for the opportunity to work with you.

Cheap. Efficient. Amazing.

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customizability and customer service. I like that the customer service is all based in the USA. They are quick to respond.

Cons: Website crashes more than i'd like. AssetPanda does alert me when maintenance will be going on, but occassionally, the website will not load

Vendor Response

by Asset Panda on June 11, 2018

Hi Austin, we appreciate you writing a review on the Asset Panda platform. We are monitoring your account to see if there are any items on our side that we can optimize. If anything comes up please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Major Help

Jan 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simplicity.
Good reporting.
Check in/Check out system

Cons: Configuring some of the fields is a little un-intuitive, but nothing that we haven't been able to deal with.

Overall: This software has helped us out tremendously. I especially like the check in/check out system. We use this to loan out laptops to our users.

The reporting functionality is also very helpful. We use these reports weekly to guide our decisions on what to purchase and to maintain our own inventory.

Recommendations to other buyers: Not at the time. It is a great product, though.

Vendor Response

by Asset Panda on January 19, 2017

Hi Tyler, we appreciate you taking the time to write a review on our asset tracking system. If you have any suggestions or feedback as you continue to use the platform please let us know. Our system enhancements come primarily from our client feedback. Thank you for the opportunity to work with you.

Extremely easy to use and the absolute simplest way to track our assets. Staff is very helpful!

Jul 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very simple configuration and user friendly. I feel like I can always ask a question and get a quick response back. I like that we can completely customize the configuration based on our specific company needs.

Cons: I don't like that it is not fully compatible with Quickbooks but the software itself to me is worth using as a separate program to track assets.

Vendor Response

by Asset Panda on July 19, 2018

Hi Rebecca, we appreciate you writing a review on the Asset Panda platform. We are currently testing an integration with Zapier which will allow you to connect Asset Panda to Quickbooks. It will be available in the coming weeks. In the meantime, if we can help you with anything please reach out. Thank you for the opportunity to serve you.

Easy, helpful, practical

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Asset Panda is an easy way to keep record of all of our assets and equipment at the office. We use it to manage our camera gear and office furniture/valuables. It's extremely helpful to not only have record of everything we own, but also to be able to pair those records with the appropriate receipts, photos, etc.

Cons: It'd be awesome to have an option for the assets to display from top to bottom in the order that they were added to the system (e.g. "most recent"). Thankfully this can essentially typically be accomplished by organizing the assets via purchase date.

Overall: It helps us keep record of our valuables!

Vendor Response

by Asset Panda on June 21, 2018

Hi Cadeau, we appreciate you writing a review on the Asset Panda platform. We are going to send your option display idea to our product team for review. A team member will be in with you today. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Capterra-loader

Very knowledgeable sales and support staff have made the whole purchasing experience fantastic!

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Its malleability and control were the key factors in our decision. We had had a software previously which was VERY limited! As far as you want to take Asset Panda (thus far) you can. Boxes, names, products, records, reporting information, everything is changed easily by yourself - with extra help if needed (not so far) from the Asset Panda support team - means that you can tailor the product to your own needs quickly and easily without waiting weeks for 'one of the IT department to facilitate' which is what happened to us before elsewhere. Both the Online experience and the Mobile App are very easy to use and records are as clear or as in depth as you want tp make them... Very very pelased so far!

Cons: There is nothing so far that we have had issue with as far as Asset Panda products or staff are concerned.

Vendor Response

by Asset Panda on April 23, 2018

Hi Andi, we appreciate you taking the time to write a review on the Asset Panda platform. Your description is exaclty how we want the user experience to be. It is not our system it is yours setup and configured to your exact workflow. If anything comes up we can help you with please reach out to our World Class Support team. Thank you for the opportunity to serve you.

Excellent and affordable software for tracking of assets. Highly customizable and user friendly.

Nov 29, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly and intuitive interface along with excellent customer support. Product was easy to set up, customize, and use. Ability to create custom locations, actions, and statuses enabled us to accomplish our goals in an asset tracking database without needing to involve an engineer.

Cons: Would like a better option than .csv for backing up and archiving the database. Ability to save intermittently and potentially roll back the database would be ideal

Vendor Response

by Asset Panda on November 30, 2017

Hi Dan, we appreciate you taking the time to write a review on the Asset Panda platform. If anything comes up that we can help you with please let us know. Thank you for the opportunity to work with you.

Easy to use, user friendly and amazing support from Panda team

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly and the support I get from the panda team if I need help in any way. The app is also very user friendly

Cons: I have used asset panda for over two years now and have set it up with the Panda team and haven't come up with one con yet

Vendor Response

by Asset Panda on July 13, 2018

Hi Micheal, we appreciate you writing a review on the Asset Panda platform. It means a lot to us when a customer who has used the platform for years writes a review. You made our day! Thank you for the opportunity to continue to serve you.

Experience has been good so far - easy to set up and use

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The actions have been the most helpful for me. I love the ability to change list fields based on an action, and the action return function. The actions were the selling point for us on Asset Panda, as it opened the app up for us to more than just an asset tracking software and allowed us to improve our processes to fit with the software.

Cons: It would be beneficial for us to have more than ten list fields displayed in a group at once. It would also be nice to be able to determine if a group item's fields are read from left to right or up and down, and be able to order the fields accordingly. Moving items from one group to another would be helpful as well. Though I realize we're probably pushing the limits of what the app was designed to do, these are things we had to work around when setting up the app.

Vendor Response

by Asset Panda on June 14, 2018

Hi Emily, we appreciate you taking the time to write a review on the Asset Panda platform. We have sent your comments regarding the functionality to our product team for review. They will be in touch with you soon. In the meantime, if anything comes up please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

The Great Asset Management Disrupter

Oct 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The barcode scanning

Cons: Configuration of Notifications and Actions is a little clunky, after spending quite a few hours with the system, I understand why it is. However, if this could be holistically reviewed, I believe there may be other ways to achieve the same features without having to click in and out of different views.

Overall: We have just started to use Asset Panda and have found its mobile scanning feature to be a huge time saver. Most of our IT assets have barcodes that we can now just scan in with our mobile phones, no special hardware required!

Jessica and the team at Asset Panda were really helpful in providing the support to implement our custom asset request procedure, which we use to manage our asset requests.

Finally the hook into our user directory was the icing on the cake, which means that we don't have to worry about maintaining the employee list, we just synchronise the data overnight.

Asset Panda delivers on being the online Asset Management Disrupter, simple to use and relatively cost effective.

The only constructive criticism I have of the system is that as it has developed over time, some of the simplicity has given way to fuller features, so there is still a little bit of a learning curve, but still overall a great and easy to use product.

Recommendations to other buyers: Making more use of jQuery or other client side runtimes would mean that the website wouldn't rely so heavily on postbacks, end users would then have a very snappy user experience. This would be ideal in the configuration screens.

Vendor Response

by Asset Panda on October 18, 2016

Hi Dennis, we appreciate you taking the time to review our platform. We have passed your comments on to our product manager. We are constantly looking for ways to improve and thoughtful feedback is greatly appreciated. Thank you for the opportunity to work with you.

This is not a bad database for tracking.

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used other database and i see Panda is easy to use such as customized to your needs and easy to read and filter.

Cons: If Panda can somehow have the database runs faster when I search, it takes a bit longer than I think considering today's technology.

Overall: It is clean and easy to read and filter.

Vendor Response

by Asset Panda on July 13, 2018

Hi Kristy, we appreciate you writing a review on the Asset Panda platform. We are always looking at ways to improve system performance. We are currently engaged in a project that is resulting in improved system speeds. If anything comes up we can help you with please reach out to our World Class client success team. Thank you for the opportunity to serve you.

Easy setup, and easy and customize to suit unique situations.

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy of use, mobile app and customization. Reports are very nice, you can export pretty much anything as a CSV. Support is top-shelf.

Cons: Not much. Honestly the only think I would even consider saying is for anyone looking to "tweak" something to read and understand how to accomplish by reading the How-to and/or calling their support. They are great.

Overall: The tracking of all Assets, anywhere at anytime.

Vendor Response

by Asset Panda on April 20, 2018

Hi Richard, we appreciate you writing a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Customer Success team. Thank you for the opportunity to work with you.

Asset Panda Kicks Ass(et)!

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, with intuitive functionality that offers tons of options for various needs.

Cons: How long it took me to realize I needed it.

Overall: Our inventory tracking was pretty much me marking lines on a wall before I started using Asset Panda. I had no idea a system could be so easy and helpful to use, and their app is icing on the already delicious cake. If that weren't enough, my rep, Hailie, is a dream person who can always resolve any issue or offer additional feature options I didn't know existed. Bonus tip: they're based in Texas, so these guys are already mi familia. I would and do recommend Asset Panda's system to anyone looking for an inventory solution.

Vendor Response

by Asset Panda on November 11, 2016

Hi Jorge, your review made our day!!! Thank you for taking the time to write about Asset Panda. Hailie is a rockstar. If anything ever comes up that we can help with please let us know. Thank you for the opportunity to work with you!

managing assets

Aug 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: they easy way can access the company assets and set up they way we are comfortable using the system

Cons: i would say when called for tech support how we knew more about what the system can be used for then the techs it was a little disappointing to have them not understand how we were able to make it work for us the way we do .

Overall: i think asset panda has helped the company out a lot with tracking equipment and vehicles plus maintenance on everything and being able to log it in the system the improvements made since we started using asset panda have helped us out really well and we look forward to continue service with them.

Vendor Response

by Asset Panda on August 09, 2018

Hi Todd, we appreciate you writing a review on the Asset Panda Platform. One of the great things about the platform is our clients ability to configure and make changes on their own to match their exact workflow. Occasionally, we have clients that stretch the boundaries of the platform and actually teach us a thing or two related to their specific use case. We appreciate you pushing the system to match how you work. Thank you for the opportunity to serve you.

Its very user friendly, the GUI is very nice, and its very flexible which helps meets our business

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Basically the same as my description. Its very user friendly and flexible. I also like the mobile access and the support.

Cons: I'm not a fan of the per asset cost. It can add up pretty quick if your a decent size business or school. Other software providers usually charger per user and its unlimited assets. There's no reason why adding a additional line item on a database should cost extra dollars. The pricing makes it more geared to smaller shops.

Vendor Response

by Asset Panda on June 05, 2018

Hello, we appreciate you writing a review on the Asset Panda platform. We are glad the platform is performing well for you. We work hard to make sure our pricing fits our clients business objectives. We can offer user pricing but we find asset pricing is much more cost effective for our clients. We strive to continually innovate with new product features released every three weeks. In addition, we invest in a World Class Client Success team that gives our clients quick support for adapting business requirements, training and data migrations. We find that level of service is what our clients enjoy and makes the experience of using our product exceptional. If you have any ideas of how we could change our model we would love to hear them. Thank you for the opportunity to serve you.

Have used Asset Panda for a couple of years now

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Access (obviously), features, mobile app, updates to software, reporting is very good. The ability to easily create users and restrict what they can do, such as create but not edit.

Overall: Tracking assets anywhere anytime, even on a mobile device. Did I mention it supports barcodes?

Vendor Response

by Asset Panda on September 21, 2017

Hi Richard, we appreciate you writing a review on the Asset Panda Platform. Thank you for the opportunity to work with you for the last couple of years.

Customer Service Rep Lori was the Best!

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility to customize to your own needs; easy to use; good customer service

Cons: We don't know how to edit information from a list view (instead of having to click on each asset or user)

Overall: Our rep was incredibly helpful. I was able to explain my problem, and then call back a few hours later and connect with her again to continue working on the problem. She shared a video with me that made it super easy to follow along, and she was patient with me when I continually expressed fear of deleting relationships in AssetPanda by uploading new information. I literally got off the phone and told my coworker across from me that that was the best customer service experience I've had in memory. Great product and great help!

Recommendations to other buyers: We want to edit information from a list view (instead of having to click on each asset or user) (Salesforce has an option like this)

Vendor Response

by Asset Panda on December 08, 2016

Hi Janelle, we appreciate you taking the time to review the Asset Panda platform. We are glad that Lori did a great job for you. She is a Rockstar!!! We are reviewing your feature idea with our Product Management group. We all love the idea. We are going to do some testing and see if we can accomplish implementing the feature without compromising the load speed. Keep the awesome ideas coming!!!! Thank you for the opportunity to work with you.

I am very pleased with the response time from Asset Panda and the working relation we have made

Aug 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Asset Panda is very affordable for small companies and its core value is that it is very customizable.

Cons: There are still some bugs in the UI the need work. Notifications and reports could always use more ability's

Vendor Response

by Asset Panda on August 30, 2017

Hi Jordan, we appreciate you taking the time to review the Asset Panda platform. We are always looking for ways to innovate and make the product better. Thank you for the opportunity to work with you.

Our facility management team can't operate without asset panda - essential software.

Mar 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The barcode scanner via camera is seamless and quick. They're stored easily and can be sorted/customized as needed. This allows our management to keep track of all assets with an easy to use interface.

Cons: The mobile app leaves some to be desired in terms of UX. They're working on this and updating the app so it's not a con for long. They seem to know their limitations and are addressing them appropriately.

Overall: This is essential software for our facility management team. They simply cannot operate without it at this point. It's easy to recommend and are backed by a great dev team.

Vendor Response

by Asset Panda on March 08, 2018

Thank you for taking the time to write a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Support team.

Great software with so many capabilities especially for the price!

Nov 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The are so many things you can do with this software in addition to tracking assets. We are using it more and more every day. I also really like the mobile app. It makes adding and scanning asset tags a breeze.

Cons: My only complaint is there are so many features it can be hard at times to find the settings for each. As a great offset to this, their support has been top notch!

Overall: Easy tracking of assets along with a great way to run a help desk!

Vendor Response

by Asset Panda on November 20, 2017

We appreciate you writing a review on our platform. We designed the platform to handle simple and complex workflow. For some of the more complex workflow the configuration can get specific. Our customer support team is always there to help. Thank you for the opportunity to work with you.

All of my assets in one place easily managed

Mar 31, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: free unlimited users, unlimited mobile app downloads, and unlimited location. Free-trial. Mobile device capabilities. Integration with Mailchimp!

Cons: The interface isn't intuitive and hardly customizable. However, you get what you need from the programs, aesthetics aside. Well worth the buck!

Vendor Response

by Asset Panda on April 02, 2018

We appreciate you taking the time to write a review. The interface is actually completely customizable. If you check in our knowledge base you can see a detailed description of how to configure everything. Thank you for the opportunity to work with you.

Capterra-loader

Good experience.

Jan 18, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to get started. Easy to tweak most of the settings. Software can be customized to accomodate most of our needs.

Cons: Limited or cumbersome support for planning. This means it is not very easy to see future availability of assets when you have several subsequent planned rental periods. Calendar settings are also not that easy to understand.

Overall: It has dramatically reduced the cost of asset tracking in our company. It has significantly improved knowledge sharing within the company.

Vendor Response

by Asset Panda on January 19, 2018

Hi Vegard, we appreciate you taking the time to write a review. We are working on new functionality on the caldendar. If you have any other specifc ideas we would love to share them with our product team. Thank you for the opportunity to work with you.

We have been using asset panda for just under 2 years & we love it's easy to use features.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use, allows us to easily adapt features to how our company works. The software is also sold at a reasonable price.

Cons: There are some features within asset panda that would enhance it such as making the process of checking tools in and out faster.

Vendor Response

by Asset Panda on November 10, 2017

Hi Luke, we appreciate you writing a review on the Asset Panda platform. As you know, we are always innovating and looking for ways to make the product better. If you have anything specific you would like to see please let us know. Thank you for the opportunity to work with you.

Excellent product for the cost

Aug 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Asset Panda is a great user friendly tool. Once you learn the basics of the system, it's fairly easy to create the desired platform needed for your company. We have end users performing actions in Asset Panda daily, and once trained, they are no problems maneuvering around the database.

Cons: The only issue we've had with Asset Panda is the speed. We have a large volume of assets and several end users, which has bogged down the system somewhat.

Overall: Overall, we are satisfied with Asset Panda's capabilities. We use the product for both our domestic and international sites without a hitch. The mobile app has been a tremendous feature for staff conducting inventory in the field.

Vendor Response

by Asset Panda on August 08, 2018

Hi Crystal, we appreciate you writing a review on the Asset Panda platform. We have made significant improvements on system speed that you should be enjoying. We measure system performance constantly and as our clients use the system it gives us insight into how better accommodate their workflow. If any issues arise please reach out to our World Class Client Success team via chat, email or phone. Than you for the opportunity to serve you.

The site was very easy to learn and start setting it up your way.

Jun 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is extremely customizable and even has a built in barcode generator. It was very easy for me to just jump and start making changes here and there without on my own with very few moments where I needed a question answered from their support. However when I did need their support, they were very quick to respond and so far have always got me the answer I needed.

Cons: Responsiveness of the site can be slow at times. Very minor but the fact that there is no desktop or laptop computer con available to set as your icon for assets seems like an oversight. Also the AD sync application really needs to be able to sync based on OUs and not just AD groups.

Overall: Better asset tracking then our previous solution.

Vendor Response

by Asset Panda on June 18, 2018

Hi Dominic, we appreciate you taking the time to write a review on the Asset Panda platform. We sent your AD comments to our Product Team for review. We have a new update for the AD tool coming out soon that will address your comments. If anything comes up in the meantime please reach out to our client success team. Thank you for the opportunity to serve you.

Asset Panda has been great for our company!

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user interface is easy to navigate. I also like that the price is based on number of assets instead of number of users.

Cons: Sometimes the website is slow. The mobile app is also slow at times. It would help our company if we could search for assets by previously assigned employees (the person assigned to an asset before the current assigned person)

Vendor Response

by Asset Panda on June 27, 2018

Hi Emma, we appreciate your writing a review on the Asset Panda platform. We are investing in large scale system speed and infrastructure upgrades. You will see the speed of both the web and mobile get better. If anything comes up we can help you with please reach out to our World Class client success team. Thank you for the opportunity to serve you.

It checks all of our boxes and it is a great fit for our company's needs!

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Extremely easy to use! We manage almost 1000 pieces of inventory and we are easily able to keep track of it all. We have even used Asset Panda to locate inventory left at properties by mistake.

Cons: The only downfall about Asset Panda is that it can be somewhat expensive depending on the type of business you need it for.

Vendor Response

by Asset Panda on July 13, 2018

Hi Amanda, we appreciate you taking the time to write a review on the Asset Panda platform. We strive to offer a cost effective solution while maintaining high quality. The ROI in time and cost savings by using our platform pays for itself quickly. If anything comes up we can help you with please reach out to our World Class client success team. Thank you for the opportunity to serve you.

2 year user. Use it to track IT assets.

Oct 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Works on mobile, reasonably configurable. Fairly easy to setup and get going with. Has geo-location to identify where physically assets are.

Cons: Reporting is not as easy or full featured as I would like. Not sure there are any other real negatives.

Vendor Response

by Asset Panda on October 30, 2017

We appreciate the review. Check out our knowledge base to learn more about the reporting tool.

AP has been super easy to use and very flexible

Dec 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its ability to make changes on the fly. Think of an idea and implement it. it is that simple . Mobile capabilities are nice too.

Cons: I would like to have more back end access to the data so that we could do more BI reporting. It would also be nice to be able to participate in some sort of user group not only to suggest enhancements but to hear what others are doing with AP

Overall: We are able to not only keep a detailed inventory or our clients assets but track and report on their condition.

Vendor Response

by Asset Panda on December 04, 2017

Hi Marc, we appreciate you writing a review. A team member will be reaching out to you regarding the BI ideas you have and learning more about other users and their use cases. Thank you for the opportunity to serve you.

Great process start to finish!

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How customizable it is. Haven't found a thing yet I can't make it do. I also like that there are features I haven't even looked at yet which means there is room to grow into it.

Cons: The admin layout could us a little tweaking so the tools are right at your fingertips. Also there doesn't seem to be an easy way to customize the email templates for sending reports out.

Vendor Response

by Asset Panda on January 19, 2018

Hi Tyler, we appreciate you writing a review on the Asset Panda platform. We are working on ways to allow our users the ability to have greater flexibility on the email templates and our admin tool. If you have any other ideas let us know we are constantly looking for ways to innovate. Thank you for the opportunity to serve you.

Great product! Love the customizability features!

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer service agent was great at getting us set up with a trial and meeting with us to customize our portal to look exactly how we would like. He switched all of our inventory from our previous management tool to Asset Panda within 15 minutes!
she is amazing at making sure we understood how to use all the features that came with Asset Panda and how we could best apply it to our IT environment.

Overall this is a great product that met our specific Inventory Management needs. We were able to customize it to exactly how we wanted our Management software to look and feel.

Cons: The initials terms of agreement was a little broad so we had to make changes to it which led to a bit of a negation as to what could be changed and what couldn't but everything after that process went great!

Vendor Response

by Asset Panda on November 16, 2017

Hi Paul, we appreciate you taking the time to write a review. We are glad you had a wonderful experience in implementation. We take pride in our customer success team! Thank you for the opportunity to work with you.

We *heart* Panda

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use
history tracking

Overall: After years of tracking assets on spreadsheets we moved about two years ago over to panda after a lot of research accross the market.

We were thirilled at the level of customer service and ease of use - it does more than we need but as an expanding business thats what we need - we need to be able to grow with our systems !
Love it! don't know how we ever lived without it !

Vendor Response

by Asset Panda on March 07, 2017

Hi Yasmin, we appreciate you taking the time to write a review on Asset Panda. If anything comes up that we can help you with please let us know. Thank you for the opportunity to work with you.

Our overall experience with AssetPanda has been great.

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like the user interface. It's a simple, intuitive, and very customizable. The mobile App really makes this product for us. Our receptionist can intake returned assets without having to login to the system. It's a real time saver.

Cons: Syncing with Active Directory can be problematic. Being in a cloud / VM environment I've had to move AssetPanda integration to different machines for various reasons. I always have an issue getting it to sync even when all connection values are exactly as they were before.

Overall: We were able to create a workflow with multiple people to control the flow of Assets. Before we were relying on installing software agents to track our computers. But as these computers would often change hands, the employee using them would be lost. Custom rules and logging that AssetPanda has has made tracking Assets a breeze.

Vendor Response

by Asset Panda on July 06, 2018

Hi Luke, we appreciate you writing a review on the Asset Panda platform. Our client success team will reach out to you regarding AD and see if there is anything we can do on our end. Thank you for the opportunity to serve you.

Top-Notch Software

Aug 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mobile App, bar/QR code scanning, GPS tracking, in-depth customization with tech support, automated reports, batch upload feature for any data set (custom or default)

Cons: QR codes can only be PDF'd to a predetermined label type, and not individual JPEG/PNG or other format. The way to bypass this "flaw" is to use windows "Snipping Tool" and one-by-one snip the QR codes that one has generated and create your own picture data base.

Overall: My experience with the software as well as the app has been great. The deep customization has allowed my company to tailor the software to our exact needs. Customer service, from initial contact about a trial account to company roll-out (2 months) and beyond, has been exceptional. I'd like to thank both Alex and Hailie for helping my company roll-out AssetPanda, answering our questions quickly, and assisting us with technical configurations.

Recommendations to other buyers: See Cons for advice.

Vendor Response

by Asset Panda on August 01, 2016

Kyle, we appreciate your review. I am going to send over your comments regarding QR codes and see if there is a better way for us to do it. Please keep the comments coming. We love the feedback. Thank you for the opportunity to work with you.

The system is very easy to use, and customise. We haven't got round to using all of the features.

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The easy of use. The layout is simple to follow and use, and the reports are capable to act on all the extra fields we include.

Cons: The cost per an asset does limit our use, and will be a factor when we look at renewing the contract.

Overall: Having our assets on a cloud based system allows greater access, and improves productivity.

Vendor Response

by Asset Panda on February 14, 2018

Hi Daniel, we appreciate you taking the time to write a review on the Asset Panda platform. You do have an option to pay per user of the asset based pricing does not fit your usage. We try to accomdate every use case. We find overall per asset pricing ends up being less expensive and you still get access to all of our features and integrations. Thank you for the opportunity to serve you.

Conference call was invaluable, especially the knowledge and clarity from the support agent.

Dec 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customizability of the software is perhaps it's strongest aspect. The ability to build from scratch makes the software excellent for almost any system.

Cons: The customizability, while the best thing, is overwhelming at first. As I tried to self-teach through the knowledge base and tutorials, I found myself struggling. The nuances of the list fields, the actions, and all the little opportunities to customize are simply not things I think the first time user can figure out. This, however, all went away due to the conference call with Ruby Verde and the support agent Cody. We're now up and running with an efficient system for tracking.

Vendor Response

by Asset Panda on December 06, 2017

Hi Andrew, we appreciate you writing a review on the Asset Panda platform. We are glad our customer success team was able to sort everything out for you. The flexibility of the platform is core to our business. We are working on ways to make the implementation easier for the client. For now our world class customer success team will take you through everything. Thank you for the opportunity to work with you.

Asset Panda has been a very organized and user friendly way of tracking inventory.

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Templates are readily available and customizable, more than enough descriptions to detail the items needed, love having the ability to QR code a label for easy checkout and inventory maintenance.

Cons: Please have a preview window when creating barcodes in the barcode wizard. This is about the only negative that i have ran into, is that you have to create a barcode before you preview, and if the alignments are off you must delete and use a different naming scheme because after deleting the incorrect barcode template, the software remembers the naming scheme and will not allow it to be re-used.

Overall: Clean inventory management setup with an extremely easy to use user-interface.

Vendor Response

by Asset Panda on July 09, 2018

Hi Austin, we appreciate you writing a review on the Asset Panda platform. We have lots of barcode improvements coming your way. We redesigned it to make it easier to use. It is in our development backlog. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

CofC & Asset Panda

Jan 13, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Scanning
Online signature

Cons: Lack of email customization

Overall: My installation experience was great. The reason that I have given some lower scores is due to features. The interface needs to be more user-friendly overall but especially for end users making a reservation. Also, I would like to be able to take a reservation and turn it into a Loan. It seems odd to have them as two different entities. Lastly, the administrator should be allowed to customize all emails (confirmation, late equipment, etc.) This seems like an easy fix. The existing emails are horrific. They say nothing personal and they need to be changed. Our implementation specialist said they can't be changed and that's not an acceptable answer. This shouldn't be a difficult fix.

Recommendations to other buyers: I shared it on the previous page

Vendor Response

by Asset Panda on January 13, 2017

Hi Mendi, we appreciate you taking the time to review our platform. We have sent each item you are suggesting to our product team. We like your suggestions and see what we can do to get them implemented. Our platform has evolved over time because of client requests. If you have any other suggestions keep them coming. We love to hear from our clients. Thank you for the opportunity to work with you.

My experience has been exceptional! Always room to improve why 4 out of 5 ratings...

Jun 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We like the ability to access the product in the cloud; not stuck on one machine. The product is easy to maneuver and set-up. The reports are easy to create and run with the result being a pdf or csv format.

Cons: Would like all fields to be available for reports. Example is monthly depreciation calculated cost per asset. This would help us because we like to review a now to end of year or full-year forecast of depreciation costs at least twice a year. We like to see these forecasts on a per asset basis.

Overall: Cost effective and productivity

Vendor Response

by Asset Panda on June 26, 2018

Hi Tom, we appreciate you writing a review on the Asset Panda platform. We are sending your reporting comments to our Product Team for review and they will be reaching out to discuss. In addition, we are in the final stages of development on an integration with Zapier. This integration will allow you interface with most accounting software programs which may give you the functionality your looking for on depreciation. If anything comes up please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Great Product!

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to customize fields to suit some of our unique tracking needs

Cons: Price is a bit on the high side, but well worth it

Overall: We have about 7000 assets currently being tracked. Asset Panda has allowed us to create custom categories and reports which save time and ultimately money by speeding up processes which were done manually before. We have used different systems in the past, but many rely on client based agents which report assets incorrectly and typically do not allow for input of non discoverable items.

Vendor Response

by Asset Panda on January 27, 2017

Hi Joe, we appreciate you taking the time to write a review on our platform. If anything comes up that we can help you with please let us know. Thank you for the opportunity to work with you.

Awesome!

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software provides a one stop shop for tracking and looking up information about all of our assets.

Cons: I haven't found anything about this product that was limiting or unsatisfactory in any way. It fills our needs.

Vendor Response

by Asset Panda on June 11, 2018

Hi Adam, we appreciate you taking the time to write a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank your for the opportunity to serve you.

Timely and pleasant

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: For most part, the configuration seems intuitive to modify internally. For a new user, it is easy to follow and incorporate into day to day activities with tracking.

Cons: No cons at this time. Still learning new functionality to incorporate with day to day operations. No cons really identified at this time.

Overall: Ease of tracking assets, employee status and access to sites for employees (as a provisioning tool).

Vendor Response

by Asset Panda on May 17, 2018

Hi Cynthia, we appreciate you writing a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Always useful, easy to maintain, and overall great asset tracking system.

Jun 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use, in addition to multitude of customization options that allow us to store and track items on our terms.

Cons: There may be a way to change this that I just havent gotten a chance to look into but the auto-logging out happens too quickly, I spend a lot of time having to refresh and go through lastpass to get back in when I'm in/out of the program nearly all day.

Vendor Response

by Asset Panda on July 03, 2018

Hi Christian, we appreciate you taking the time to write a review on the Asset Panda platform. If you need support for anything please reach out to our World Class client success team. Thank you for the opportunity to serve you.

Growing Experience so far

Nov 06, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We've been able for the most part get it to do what we want it to do. As stated below this is a work in progress and so far Panda has been able to manipulate and incorporate this to work for us. It's a daily ongoing platform build for CSI.

Cons: Not being able to have Panda be manipulated to do what we want. This is a work in progress. Don't have anything else negative to say on this.

Vendor Response

by Asset Panda on November 07, 2017

Hi Sean, we appreciate you writing a review. If you have any specific feedback or items you need the product to do please reach back out to your implementation specialist. Thank you for the opportunity to work with you.

Asset Panda has done exactly what we wanted it to do: keep track of our tools and property.

Dec 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The app has been most useful, allowing us to manage our materials from anywhere. The software is easy to use, and is flexible enough to allow multiple users to access the features without paying for extra licenses.

Cons: There have been a few glitches with the software over the past year, but they have been resolved fairly quickly.

Overall: Capability to catalog, track, and manage our assets.

Vendor Response

by Asset Panda on December 04, 2017

Hi Jeff, we appreciate you writing a review on the Asset Panda platform. We are constantly innovating and looking for ways to improve. If you have any thoughts we love to hear them. Thank you for the opportunity to work with you.

We had no problem integrating Asset Panda into our day to day operations.

Sep 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was incredibly easy to get started using this asset management software. We were able to get the app setup on the engineers phones and they were up and running very quickly.

Cons: Active directory integration is not included in the price sadly it's an extra and can't manage multiple domains.

Overall: The ability to manage all our assets effectively.

Vendor Response

by Asset Panda on October 05, 2017

Hi Chris, we appreciate you taking the time to write a review on the Asset Panda platform. Active Directory integration is actually included in the price. We will have someone from our support team reach out and help you get started. Thank you for the opportunity to work with you.

Asset Panda has streamlined the operational support to our clients

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Our needs for asset tracking and management are very specific to telemedicine. Asset Panda was able to fully customize the user experience to align without process and workflow. They were even able to integrate their product into our PSA with little effort. We rely very heavily on Asset Panda.

Vendor Response

by Asset Panda on December 16, 2016

Hi Brian, we appreciate you taking the time to review the Asset Panda platform. If we can do anything to improve your experience please do not hesitate to let us know. Thank you for the opportunity to work with you.

Fantastic Asset Tracking Tool

Dec 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Asset Tracking, Ticket Submission, Unlimited Users, Web Based, Phone App

Cons: Nothing that I can think of, I'm very happy with it

Overall: After looking through some options on tracking assets we decided to try Asset Panda and we were extremely happy with the tool. It is very easy to use, loaded with features, and if you don't understand something they are always right there to help you out. I highly recommend Asset Panda.

Recommendations to other buyers: If you have questions just ask, they are very friendly and helpdul

Vendor Response

by Asset Panda on December 28, 2016

Hi Aaron, we appreciate you taking the time to review Asset Panda. Please let us know if anything comes up that we can do to improve your experience. Thank you for the opportunity to work with you.

Capterra-loader

As the admin of the system, I am extremely pleased with the ease of use of this system.

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reporting, interface, Panda!, ease of use and implementation, actions make changes to assets easier, custom notifications are amazing...love it all!

Cons: Would like the ability to see all of the assets on an employee's record that they have been assigned in their history.

Vendor Response

by Asset Panda on June 05, 2018

Hi Kristin, we appreciate you writing a review on the Asset Panda platform. We will have a client success team member reach out and show you how to view the information you want to see per employee. If anything else comes up please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Incredibly powerful service with all the features we could need, albeit with a learning curve.

Aug 21, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely customizable for nearly any usage scenario we could devise. The customer rep was exceedingly helpful in walking us through the functionality and capabilities of the software, and patiently taking us through our first setup.

Cons: There is a steep learning curve on the administrative/setup side of this software. Considering it can be configured to perform any number of actions on any number of data fields for any number of assets, familiarity with programming and/or software development is a must.

Vendor Response

by Asset Panda on August 21, 2017

Hi Patrick, we appreciate you taking the time to write a review on the Asset Panda Platform. We designed the system to be as flexible as possible. We have a dedicated implementation team to build your workflow into our system. Once that is complete the system will operate in the manner you would like your users to see. This makes is very easy for the user to use. If anything comes up we can help you with please let us know. Thank you for the opportunity to work with you.

Asset Panda is straight forward and easy to work with.

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Asset Panda is straight forward and pretty easy to follow and use. The customer support is always very helpful and usually has answers to every question. If they don't have an answer right away, they do a good job of finding what they can and getting back with you.

Cons: Some of the configuration can be difficult to set up, but the customer service is always helpful in this department.

Overall: The software has helped the manager here to see what maintenance is getting done and at exactly what time. It also helps the employees to see what steps they need to make sure have been completed when performing maintenance.

Vendor Response

by Asset Panda on May 25, 2018

Hi Isaiah, we appreciate you taking the time to write a review on the Asset Panda platform. Our goal is to configure the system to your specifications without any coding. This can make it easy or complex depending on the business problems we are helping you solve. We are glad you had a great experience with the customer support team. Thank you for the opportunity to serve you.

Asset Panda if worth every penny!!

Aug 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customized options work great for being able to make our asset tracking work as we integrate more of the company into it.

Cons: We would like to see some more options for inventory, but we know they are hard at work to make this happen.

Overall: Asset Panda has saved up countless man hours looking for tooling and made accountability for tools easy to track and follow up on.

Vendor Response

by Asset Panda on August 16, 2018

Hi Brian, we appreciate you writing a review on the Asset Panda platform. We are working on a variety of new features for inventory. Be on the lookout in the new feature newsletters that will walk you through the functionality. Thank you for the opportunity to serve you.

Asset Panda has all of the features that we need, and the price is right.

Mar 21, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We loved he fact that we had API access, could import to update assets (as well as initial migration), could customize the interface, and that it had a mobile app that could do scanning!

Cons: We tried the data device agent and it won't update old already existing assets. I wish I could add more list fields to the list view of assets. I also would have liked an easy export to csv or xlsx of ALL underlying fields rather than having to write a report.

Vendor Response

by Asset Panda on March 26, 2018

Thank you for writing a review. We appreciate the opportunity to serve you.

Concise, informative, easy, and accommodating.

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customization features. It's nice to not be so "locked in" with the software. As our dept grows and changes, the software can do the exact same thing. Being able to make the software ours, and not some rigid solution that everyone has. We have made Asset Panda a part of the Atkore Service Desk and are honestly very excited about it. Our rep did a PHENOMENAL job getting the software set up for us initially, fielding our questions, and calming our concerns. She had an answer or example for us on every question we had. Please pass our sincerest thanks on to her.

Overall: Makes my job as owner of On/Off-Boarding processes much, much easier. Creates the individual accountability we needed for our assets to help trim our budget.

Vendor Response

by Asset Panda on May 05, 2017

Hi Bryan, we appreciate you writing a review on the Asset Panda Platform. Your comments made our day and we made sure to recognize your rep. Thank you for the opportunity to work with you.

Great!

Jun 28, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We like that there's so much support and that we can manipulate a lot of the fields to be customized to our needs.

Cons: Some of the features are not as intuitive and are more difficult to setup/understand enough for the entire team to use.

Overall: We can track inventory more easily and allow the entire company to access product info.

Vendor Response

by Asset Panda on June 29, 2018

Hi Kristin, we appreciate you taking the time to write a review on the Asset Panda platform. You have access to our knolwedge base and our World Class Client Support should you need any help with anything. Thank you for the opportunity to serve you.

To date, Asset Panda has been great. It's easy to learn and easy to customize.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So far, the ease of use is one of the top features. The console is very easy to learn and I was able to customize it from day one, which has been important to us.

Cons: There needs to be a reverse lookup feature. It would be nice to be able to look at an employee and see all the assets that are assigned to that employee. There may be a way to do this but I haven't found it outside of creating reports.

I can look at an asset and easily see who it's assigned to and look at the history of assignments, it would be great to be able to do this but in reverse.

Vendor Response

by Asset Panda on May 24, 2018

Hi Leo, we appreciate you writing a review on the Asset Panda platform. Looks like you didn't have the "show linked objects" option checked on the employee group configuration. A team member will reach out to you and help you get this set correctly. If anything else comes up please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Asset Panda is useful to keep track of tools and such but the features seem to be limited.

Jun 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is fairly simple to use. I also like the fact that there is a mobile app for the software. This makes it versatile and allows users to log in and constantly update it if necessary. The barcode feature is also very helpful.

Cons: Limited features. Having to manually input with not as many functions to make it quicker such as excel functions.

Overall: It allows me to keep track of the assets with an application very simple to use. It does not have certain complex features I would like to have, however that's what makes it easy and user friendly.

Vendor Response

by Asset Panda on June 18, 2017

Hi Gene, we appreciate you writing a review on the Asset Panda platform. We love to hear ideas on ways to improve the product. We spend a significant amount of time and resources focused on product innovation. Thank you for the opportunity to serve you.