Who Uses This Software?

People needing a simple, custom, secure platform to track and manage their assets.


Average Ratings

390 Reviews
Recommended Support Value
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,400.00/year
    See pricing details
  • Pricing Details
    We offer custom pricing based on number of assets.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Asset Panda
  • www.assetpanda.com/
  • Founded 2012
  • United States

About Asset Panda

Asset Panda is a powerful Cloud/Mobile App inventory tracking platform. We help people track, manage and support their inventory throughout their life cycle. Our software is configured to the way our clients work, secure and leverages the mobile devices your employees already carry. Get a free guided demo today!


Asset Panda Features

  • Barcoding / RFID
  • Cost Tracking
  • Custom Pricing Models
  • Inventory Forecasting
  • Inventory Optimization
  • Inventory Overview
  • Kitting
  • Multi-Location
  • Order Entry
  • Purchase Order Management
  • Reorder Management
  • Search / Filter
  • Serialized Inventory Tracking
  • Shipping Management
  • Supplier Management
  • Traceability
  • Transfer Management
  • Warehouse Management

Asset Panda Reviews Recently Reviewed!


Asset Panda is an exceptional tool for our company!

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent design, capability, and flexibility! After vetting many other vendors, Asset Panda far surpasses its competition. Its configuration flexibility, included features, and user interface are unmatched by all. Asset Panda makes it easy to configure a setup that aligns with your company's workflow and processes allowing you to create a powerful configurations that go beyond basic asset tracking giving you the tools you need to succeed. It includes many valuable features at no additional cost where competitors want to charge significant amounts for over their base product. Want to scan assets in and out with your smartphone? Asset Panda has you covered. Their competitors want to know how many users will you have, how many devices do you need, etc, all to charge you just to have the functionality whether you use it or not. Lastly, the user interface is excellent and highly configurable so that you can configure your setup to best meet your needs and the needs of end users not be stuck paying for a system that you need to adapt your business to to make it work.

Cons: The only con of Asset Panda is that some may find it lacks intuitiveness. When setting up advanced configurations, a good understanding of how things are linked and how certain fields behave and/or react to changes is required to ensure you achieve your desired result. However, do not let that be a deterrent as Asset Panda will handle the initial implementation of your configuration, and should you want to make changes in the future and may not be sure how or are not comfortable making them yourself, Asset Panda is a quick click or call away to help.

Overall: Asset management that keeps our operations streamlined and saves us money.

Vendor Response

by Asset Panda on June 21, 2018

Hi Patrick, we appreciate you taking the time to write a review on the Asset Panda platform. We love the description you give on our platform. It is an awesome summary of what we set out to provide for our clients. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Easy, helpful, practical

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Asset Panda is an easy way to keep record of all of our assets and equipment at the office. We use it to manage our camera gear and office furniture/valuables. It's extremely helpful to not only have record of everything we own, but also to be able to pair those records with the appropriate receipts, photos, etc.

Cons: It'd be awesome to have an option for the assets to display from top to bottom in the order that they were added to the system (e.g. "most recent"). Thankfully this can essentially typically be accomplished by organizing the assets via purchase date.

Overall: It helps us keep record of our valuables!

Vendor Response

by Asset Panda on June 21, 2018

Hi Cadeau, we appreciate you writing a review on the Asset Panda platform. We are going to send your option display idea to our product team for review. A team member will be in with you today. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

So far it seems that once there's data in the AP system, they are able to do great things with it.

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Reports. I think the reports and also the workflow will be great for our business. It'll be obvious that the asset tracking portion will be robust and being able to manipulate reports above the status quo, will get us better data to plan.

Cons: Potentially, maybe the import or the federation of users from a core/single source. Unsure yet if it's robust enough.

Vendor Response

by Asset Panda on June 20, 2018

Thank you for writing a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

We have gained an upper hand on organization assets

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: -cloud based fully customizable to needs
-cost is competitive
-phone based barcode reader built in
-multi user platform without impacting cost

Cons: -cost based on asset counts
-some of the customization power can be overwhelming

Vendor Response

by Asset Panda on June 20, 2018

Hi Seth, we appreciate you writing a review on the Asset Panda platform. If anything comes up we can help you with please contact our World Class Client Success team. Thank you for the opportunity to serve you.

Great customer service!

Jun 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of entering assets. Customer service is AWESOME! Every time I have called regarding a report or how to create something, customer service has been very polite and helpful. Thanks!

Cons: Configuring can be cumbersome. Also, the formatting on reports is not always correct. However, I am certain once I enter assets, customer support will help me with the above issues.

Overall: Knowing where and what assets we have. Being able to track property like this, makes us accountable to our citizens and the local govt. officials of our county.

Vendor Response

by Asset Panda on June 19, 2018

Hi Rick, we appreciate you writing a review on the Asset Panda platform. When we implement the platform our goal is to match your exact workflow. Our team is here to make sure your configuration is perfect for your use case. If anything comes up please contact our world class client success team. Thank you for the opportunity to serve you.

easy to use

Jun 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: helps us track problems and inventory and will also help us track repeat issues. Also will help with accountability, and guest service which is very important.

Cons: having to add a lot of inventory and issues and just getting used to using a new system. Also having to barcode everything is a bit tedious but it has to be done.

Vendor Response

by Asset Panda on June 19, 2018

Hi Ricardo, we appreciate you writing a review on the Asset Panda platform. If anything comes up we can help you with our Client Success team is ready to help. Thank you for the opportunity to serve you.

We are very pleased with our overall experience using Asset Panada

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of using the software is great. We have several projects that are over one hour away from our office. The project supervisors are able to use their smart phones making updates to the asset equipment.

Cons: We wish the non active assets were not included in the default data reports. We don't need them popping up to be used, but only for history information.

Overall: Assurance of auditing all of the Asset inventory with little disruption to our daily work.

Vendor Response

by Asset Panda on June 19, 2018

Hi Robin, we appreciate you writing a review on the Asset Panda platform. We will have a team member contact you regarding the non active assets. You can easily filter them out of your reports. If anything else comes up contact our client success team. Thank you for the opportunity to serve you.

Better than what we had.

Jun 14, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that it will store a lot of information about each instrument giving us a better sense of our asset value. Andi was easy to work with and responded quickly to questions and changes.

Cons: I find that it could be a bit more seamless. Moving between students and instruments feels clunky sometimes and sometimes it is a bit slow to load and move to the next step. I also wish that it still stored data on the student/instrument relationship even once the instrument was checked back in.

Vendor Response

by Asset Panda on June 18, 2018

Hi Gaby, we appreciate you writing a review on the Asset Panda platform. We will have a client success team member contact you and show you the history section that shows all the linked data. The knowledge base has some great info and best practices that will help you get the exact data you are looking for. Thank you for the opportunity to serve you.

Customer Service has been great. We are lost on the initial set up and hard to get support on that

Jun 14, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: Time will tell. Still have not been able to utilize the software like we had hoped. Initial set up was not completed and now trying to piece it all together.

Cons: Time will tell ... so far set up is not user friendly ... but I'll keep plugging away .... nitial set up was not completed and now trying to piece it all together.

Vendor Response

by Asset Panda on June 18, 2018

Hi Sandy, we will have our client success team contact you to help finish your implementation. Also, support is available to you at your request. We can help you get rolling fast. Thank you for the opportunity to serve you.

The site was very easy to learn and start setting it up your way.

Jun 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is extremely customizable and even has a built in barcode generator. It was very easy for me to just jump and start making changes here and there without on my own with very few moments where I needed a question answered from their support. However when I did need their support, they were very quick to respond and so far have always got me the answer I needed.

Cons: Responsiveness of the site can be slow at times. Very minor but the fact that there is no desktop or laptop computer con available to set as your icon for assets seems like an oversight. Also the AD sync application really needs to be able to sync based on OUs and not just AD groups.

Overall: Better asset tracking then our previous solution.

Vendor Response

by Asset Panda on June 18, 2018

Hi Dominic, we appreciate you taking the time to write a review on the Asset Panda platform. We sent your AD comments to our Product Team for review. We have a new update for the AD tool coming out soon that will address your comments. If anything comes up in the meantime please reach out to our client success team. Thank you for the opportunity to serve you.

Experience has been good so far - easy to set up and use

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The actions have been the most helpful for me. I love the ability to change list fields based on an action, and the action return function. The actions were the selling point for us on Asset Panda, as it opened the app up for us to more than just an asset tracking software and allowed us to improve our processes to fit with the software.

Cons: It would be beneficial for us to have more than ten list fields displayed in a group at once. It would also be nice to be able to determine if a group item's fields are read from left to right or up and down, and be able to order the fields accordingly. Moving items from one group to another would be helpful as well. Though I realize we're probably pushing the limits of what the app was designed to do, these are things we had to work around when setting up the app.

Vendor Response

by Asset Panda on June 14, 2018

Hi Emily, we appreciate you taking the time to write a review on the Asset Panda platform. We have sent your comments regarding the functionality to our product team for review. They will be in touch with you soon. In the meantime, if anything comes up please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Easy to use, fast and efficient

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows me to get custom reports to my less than technical users quickly without writing any SQL!

Cons: Occassionally things aren't as intuitive as I would like, but I am a spoiled man-child. I suspect this is more of a badly thought out workflow issue on my end than a software issue.

Overall: It got accounting off my back. That was worth 3x the price. (Because bail is more expensive than the license!!)

Vendor Response

by Asset Panda on June 14, 2018

Hi Erik, we appreciate you taking the time to write a review on the Asset Panda platform. We loved your response. Hillarious!!! If anything comes up please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Its user friendly and the reps are always quick to help and answer any questions.

Jun 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: That you can upload/import assets and properties so that you don't have to manually enter each and every one.

Cons: We are just starting to use it but so far I haven't come across anything that we didn't like. So far so good.

Vendor Response

by Asset Panda on June 14, 2018

Hi Amanda, we appreciate you writing a review on the Asset Panda platform. If anything comes up that we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Rough start but going great now.

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Tracking ability - ease of use to load asset and prepare reports for departments.
can add/view pictures related to asset.

Cons: I'm an end user...so linking data and creating tables not my strong suite. I prefer a canned program where everything is already built and ready to use. But, that's just me.

Vendor Response

by Asset Panda on June 14, 2018

Hi Realyn, we appreciate you writing a review on the Asset Panda platform. Our platform is desgined to match your exact workflow going as simple or as complex as you like. Once everything is setup to your liking the system becomes your system and adapts as your needs change. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Asset Panda has done a great job of walking us through the process of tracking our assets.

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how the app works, and how it's easy to sign assets in and out.
Overall the software is pretty easy to use, and if you have any questions you get a quick response.

Cons: I sometimes find building reports and some of the functionalities to not be user friendly. It might help if there was some more detailed tutorials.

Vendor Response

by Asset Panda on June 14, 2018

Hi Marisa, we appreciate you writing a review on the Asset Panda platform. We will ask our client success team to reach out to you and show you where our detailed tutorials are on reporting in our knowledge base. If anything else comes up please reach out. Thank you for the opportunity to serve you.

So far the support is great.

Jun 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The Ease of tracking all of our equipment and assets, the phone application and scanning ability which is a must in todays world. The set up and support team have been great with all our questions and following up with us. thanks

Cons: There are not to many cons that we have, we have only used it for a little while and still getting things set up but all in all it seems to be what we need. One thing I would suggest is that you find away to get the customer tags with the deal. thanks and have a great day.

Vendor Response

by Asset Panda on June 13, 2018

Hi Steve, we appreciate you writing a review on the Asset Panda platform. If you would like to purchase tags just go to www.buyassettags.com. Our team members there can help you with any type of tag. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Easy to set-up. So far the team has had nothing but good things to say about it.

Jun 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The different levels of access to help eliminate duplication errors we have had with past software. That you can have a minimum quantity on hand for consumables.

Cons: If you want to add something new to consumables or assets, and make it required it wants all previous records updated first. Would be nice to be able to do if from that day forward.

Vendor Response

by Asset Panda on June 13, 2018

Hi Krista, we appreciate you writing a review on the Asset Panda platform. We are coming out with a lot of cunsumable functionality in the coming months. We will send you updates as the new features are released. If anything comes up we can help you with contact our World Class Client Success team. Thank you for the opportunity to serve you.

User friendly

Jun 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer support team is amazing. We worked with Andi and she did a wonderful job of inputting all of our inventory and sheets so that when we went to implement the system, most of the data entry was already done for us. It's really easy to pull reports and get the information I need. It's a very user friendly system.

Cons: You will end up going through your items a lot faster than you think you will. It is quite expensive to add more items to your account. Definitely make sure that you have a clear idea of what you want to track before making a choice.

Overall: Tracking inventory and tools, knowing where everything is and automating most of our inspection sheets

Vendor Response

by Asset Panda on June 13, 2018

Thank you for writing a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Awesome!

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This software provides a one stop shop for tracking and looking up information about all of our assets.

Cons: I haven't found anything about this product that was limiting or unsatisfactory in any way. It fills our needs.

Vendor Response

by Asset Panda on June 11, 2018

Hi Adam, we appreciate you taking the time to write a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank your for the opportunity to serve you.

Easy to set up, customize and integrate with. Definitely a "diamond in the rough"

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customization and the notification abilities are really great. It makes it so much easier to notify people of asset shipment, whether that's to the user or from the user. Adding additional fields from your core business is also super helpful in matching asset data to in-house system data.

Cons: The speed of the SaaS platform can sometimes be slower than what it should be. The platform needs to have more focus around API speed and data retrieval to help increase the performance of the application. We typically see speed degradation in the beginning/middle of the day, but then it gets better in the evenings. This isnt every day, but it happens enough for us to notice.

Overall: It has completely transformed our ability to manage corporate assets in the company. We could not properly track our assets now without it.

Vendor Response

by Asset Panda on June 11, 2018

Hi Aaron, we appreciate you writing a review. We are spending a significant amount of resources on the platform to improve the efficiency and speed. You will see continuous improvements as we work hard to keep up with the growth of our users and customer base. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

My program is using Asset Panda to log and monitor our assets to increase accountability.

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the way that information can be entered incrementally and categories can build upon one another.

Cons: The format in which information is entered was a bit confusing at first but was quickly elucidated by the webinar I received.

Vendor Response

by Asset Panda on June 11, 2018

Hi Katharine, we appreciate you writing a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Cheap. Efficient. Amazing.

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The customizability and customer service. I like that the customer service is all based in the USA. They are quick to respond.

Cons: Website crashes more than i'd like. AssetPanda does alert me when maintenance will be going on, but occassionally, the website will not load

Vendor Response

by Asset Panda on June 11, 2018

Hi Austin, we appreciate you writing a review on the Asset Panda platform. We are monitoring your account to see if there are any items on our side that we can optimize. If anything comes up please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Asset Panda was exactly what we were looking for to help manage our assets!

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Cloud based [nothing to manage], unlimited mobile access [key for my staff who manage 12 branches] and covers all the asset types we need. Reports are awesome. Workflows [checking in/out] are great. Finance loves the reports.

Cons: Licensing per asset meant that we had to contemplate what to track. We set our target as anything which excludes things like monitors, projectors, some phones.

Overall: Visibility and tracking.

Vendor Response

by Asset Panda on June 11, 2018

Hi Marc, we appreciate you taking the time to write a review on the Asset Panda platform. We have set our pricing to allow our users to give access to the people that use the assets themselves and not charge by user. We find that our clients get a lot more value out of the platform and better information on their assets. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Exactly what I was needing to track all my IT assets.

Jun 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The application is very customizable. I can set fields up exactly the way I need for the different groups. It can also be broken into different departments; we are sharing some of the assets with our Contract dept.

Cons: With it being so customizable it does take a bit to set up. Thankfully they have a wonderful implementation team with all the settings! So it's not really a con, just FYI.

Overall: Comprehensive asset management.

Vendor Response

by Asset Panda on June 06, 2018

Hi Shawn, we appreciate you writing a review on the Asset Panda platform. Your strive to fit each clients exact business requirements thru configuration. As your business evolves and changes our platform is ready to adapt. If anything comes up that we can help with please reach out to our World Class Client Support team. Thank you for the opportunity to work with you.

Its very user friendly, the GUI is very nice, and its very flexible which helps meets our business

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Basically the same as my description. Its very user friendly and flexible. I also like the mobile access and the support.

Cons: I'm not a fan of the per asset cost. It can add up pretty quick if your a decent size business or school. Other software providers usually charger per user and its unlimited assets. There's no reason why adding a additional line item on a database should cost extra dollars. The pricing makes it more geared to smaller shops.

Vendor Response

by Asset Panda on June 05, 2018

Hello, we appreciate you writing a review on the Asset Panda platform. We are glad the platform is performing well for you. We work hard to make sure our pricing fits our clients business objectives. We can offer user pricing but we find asset pricing is much more cost effective for our clients. We strive to continually innovate with new product features released every three weeks. In addition, we invest in a World Class Client Success team that gives our clients quick support for adapting business requirements, training and data migrations. We find that level of service is what our clients enjoy and makes the experience of using our product exceptional. If you have any ideas of how we could change our model we would love to hear them. Thank you for the opportunity to serve you.

Capterra-loader

As the admin of the system, I am extremely pleased with the ease of use of this system.

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reporting, interface, Panda!, ease of use and implementation, actions make changes to assets easier, custom notifications are amazing...love it all!

Cons: Would like the ability to see all of the assets on an employee's record that they have been assigned in their history.

Vendor Response

by Asset Panda on June 05, 2018

Hi Kristin, we appreciate you writing a review on the Asset Panda platform. We will have a client success team member reach out and show you how to view the information you want to see per employee. If anything else comes up please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Incredibly easy, amazing tech support and training as well as any additional changes we needed to do

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Asset Panda is incredibly easy to use and I was amazed how much training was included in the software. It is easy to set up.

Cons: Not a thing! :) Setting up the software was a breeze and Erica was a joy to talk too and always followed up quickly if I did have a question.

Vendor Response

by Asset Panda on June 05, 2018

Hi Brittany, we appreciate you writing a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Great asset management app, very good mobile app

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The integration with the mobile app for taking pictures and scanning items is fantastic and speeds asset management without having to purchase expensive dedicated scanners. The platform is extremely reliable, we can't remember an outage in the past year.

Cons: The setup can be a bit complicated to get it to do exactly what you want, a consequence of its near infinite flexibility, though the onboarding team will help set it up how you need we didn't really know how we wanted it at the time. It's primarily asset management software, but my AR team sure would like it if it had deeper integration to our PSA to bill to clients as things are taken out of inventory.

Vendor Response

by Asset Panda on June 05, 2018

Hi Ryan, we appreciate you writing a review on the Asset Panda platform. Our goal is discover your business problems and then configure the system to help you solve them. In some cases, the problems are basic and the configuration is fast and wasy. In other cases, the business problems are more complex and as a result our platform adapts to your needs. In many cases we are able to help a wide variety of business problems and we make our clients work streamlined and accessible on a mobile device. If anything comes up that we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Easy to set up, great support and overall great product

May 25, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How configurable Asset Panda is. Features such bar codes is a big win. Updating assets and users on the fly. Being able to upload assets via CSV file.

Cons: Only allowed to use 8 tabs within the asset list, but I think Asset Panda is working on it. The initial configuration was a little tough at first.

Vendor Response

by Asset Panda on May 31, 2018

Thank you for writing a review on the Asset Panda platform. The platform is designed to be configured to the exact specifications of our users. As you use the platform if you needs evolve you will find that Asset Panda can grow and adapt with you. If anything comes up we can help you with please reach out to our World Class Client support team. Thank you for the opportunity to serve you.

My experience has been great . Really easy to manage.

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the reminders I can set for upcoming services and renewals . I also like the fact that I can have employees sign off on the release of their tools straight from my phone.

Cons: I'd like to be able to do more on the mobile app . I have also had the app crash while adding a tool.

Overall: It has been great for tracking and documenting our tool inventory as well as our fleet.

Vendor Response

by Asset Panda on May 30, 2018

Hi Randy, we appreciate you writing a review on the Asset Panda platform. We would like to know what additional functionality you would like on the mobile device. We are always innovating and your comments would be appreciated. We have not had any reports issues with the mobile apps. It could be that your device is out of memory. If this happens again reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

It has been a good experience after I figured how to personalize the system for what I need.

May 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How is to manage every field of the asset and how fast I can find an asset. I also like that I can make many changes at once without doing it asset by asset.

Cons: The audit tool in the Asset Panda app. I think that several things could be improved. For instance, I'd like to be able to see a list of the assets that I have to scan or audit. If I want to audit assets by department, I have to print a separate list to know what I'm looking for, instead of the system telling me what I need to check. I also have to manually keep track of the assets that I have to audit.

Overall: Fast and easy way to manage fixed assets.

Vendor Response

by Asset Panda on May 30, 2018

Hi Zarahemia, we appreciate you writing a review on the Asset Panda platform. We are going to have a Client Success team member reach out to help you set the audit up the way you want it. If anything else comes up please contact our World Class Client Success team. Thank you for the opportunity to serve you.

Couldnt ask for better help and support

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is very easy to use. Anything extra that i did not need, i was able to remove with the help of Asset Pandas team.

Cons: I have no complaints about the software. It does everything i need to do and then some. I would recommend it to anyone looking for asset tracking software

Vendor Response

by Asset Panda on June 02, 2018

Hi Arthur, we appreciate you writing a review on the Asset Panda platform. Our goal is to provide the most flexible system that can adapt to your workflow and needs as they change. And, the best customer service in the industry. We are glad you are experiencing both. If anything comes up we can help you with please reach out to our World Class Client Support team. Thank you for the opportunity to serve you.

it has been awesome!

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, and you get the free app for the employees out in the field, they can scan equipment and reserve equipment/inventory.

Cons: What i don't like is that you cant track inventory by employee and when i do a search in he search bar i have to make sure im scrolled all the way to the top of the page or it will not type.

Overall: made me more organized and helped he company save money by using barcodes to track tools

Vendor Response

by Asset Panda on June 02, 2018

Hi Kim, we appreciate you writing a review on the Asset Panda platform. You can track the inventory by employee easily. We will have one of our Client Success Team members reach out to show you how. If anything else pops us please let us know. Thank you for the opportunity to serve you.

Feature-rich, versatile asset tracking tool with lack-luster UI.

May 22, 2018
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: A versatile tool that's endlessly configurable. Pretty simple to use once you're familiar with it. Free apps on both Android and iOS. Top-notch implementation team to help get you started. So far it's doing the job.

Cons: UI is very clunky; it just doesn't resemble a modern web application. The number of options can be very intimidating and/or confusing so you'll want to be sure to utilize your implementation rep. Also, it's a paid tool.

Vendor Response

by Asset Panda on May 29, 2018

Thank you for writing a review on the Asset Panda platform. We made our platform highly configurable without any coding. Essentially you setup the look, feel and work flow that matches your unique needs. If you want to tweek your UI reach out to our World Class Client Success team and we can walk you through it. Thank you for the opportunity to serve you.

Our experience with AP has been excellent, from the initial trial of the software to the setup

May 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, customizable to our needs. Excellent setup support from our contact! We were able to go from knowing nothing about the software to using it and customizing it for our needs very quickly thanks to all of her help!

Cons: Some of the UI/UX seems lacking, some design improvements for usability could be made. Overall the software meets the needs of our org, but we would be excited about future features and other integrations that could be made.

Overall: We are able to save time and money tracking our assets.

Vendor Response

by Asset Panda on May 29, 2018

Hi Ben, we appreciate you writing a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Client Success team. Our product team is always looking for clients interested in giving feedback on new features and integrations. If you are interested in sharing your thoughts the client success team can get you in touch with the right people. Thank you for the opportunity to serve you.

Loving it!

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility and can be built into whatever you need. I am able to track all assets with ease and peace of mind.

Overall: Asset tracking peace of mind

Vendor Response

by Asset Panda on May 25, 2018

Hi James, we appreciate you writing a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Client success team. Thank you for the opportunity to serve you.

Asset Panda is straight forward and easy to work with.

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Asset Panda is straight forward and pretty easy to follow and use. The customer support is always very helpful and usually has answers to every question. If they don't have an answer right away, they do a good job of finding what they can and getting back with you.

Cons: Some of the configuration can be difficult to set up, but the customer service is always helpful in this department.

Overall: The software has helped the manager here to see what maintenance is getting done and at exactly what time. It also helps the employees to see what steps they need to make sure have been completed when performing maintenance.

Vendor Response

by Asset Panda on May 25, 2018

Hi Isaiah, we appreciate you taking the time to write a review on the Asset Panda platform. Our goal is to configure the system to your specifications without any coding. This can make it easy or complex depending on the business problems we are helping you solve. We are glad you had a great experience with the customer support team. Thank you for the opportunity to serve you.

General set up is pretty straight forward but the reporting option does not function easily at all

May 17, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Tracking of equipment and ease of use for the field personnel i.e. - utilizing the Apps on their phones to inventory and sign equipment in and out

Cons: No help links for report set up or other set up. Initial set up was pretty thorough but always went through the steps way to fast so I never learned a thing and still struggle with the reporting aspect

Overall: Better tracking for our equipment

Vendor Response

by Asset Panda on May 25, 2018

Hi Wendy, we appreciate you taking the time to write a review on the Asset Panda Platform. All the information you need is in our knowledge base that is linked into the system. It walks you through how to setup reports. In addition, our World Class Client Success team is always available. We will have one of them contact you and get your reporting squared away. Thank you for the opportunity to serve you.

Very Easy and engagement with our implementation manager

May 17, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: easy to use - Great contact & help from our implementation person she was very helpful and very knowledgeable. I don't really have anything else to share along the pros. I have nothing else to share. Thank you so much for your assistance.

Cons: really haven't had much time in the system to see much of the cons. other than just spending time finalize how our customer is using.

Vendor Response

by Asset Panda on May 24, 2018

Hi Kim, we appreciate you taking the time to write a review on the Asset Panda platform. We are glad you have had a chance to work with our World Class client success team. We take pride in providing excellent support. Thank you for the opportunity to serve you.

Importing data from another system was easy. Configuring it to perform how I want is difficult.

May 16, 2018
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Very powerful, can configure to perform just about anything you would want it to do, however with this power comes difficulty.

Cons: Very difficult to configure. I find the software very complicated to configure to be used as a checkout system.

Overall: None so far. Why does this question require so many words? This is not necessary. I am just typing words at this point.

Vendor Response

by Asset Panda on May 24, 2018

Hi Ron, we appreciate you taking the time to write a review on the Asset Panda platform. Your use case was particulary complex as we set mutliple schools within one account with a wide variety of specific uses per department. Its the beauty of the system that we can accomodate your specific requirements. However, when you conside the number of users and use cases it needs to have complexity in the configuration. The good news is you are on one system for all your needs and the user never sees anything other than their use case. Thank you for the opportunity to serve you.

Extremely powerful, but still very user-friendly. GREAT customer service.

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Even though it's got a ton of capabilities, it's still very easy to use. I love the fact that we can configure things to look exactly how we need them to, and it doesn't take 6 weeks of training to do it.

Cons: It would be better if we didn't have to pay for it. :) Honestly, we have not been disappointed with anything we've seen so far.

Overall: Allow our customers to have full visibility into the asset status and disposition, as well as providing our vendors a lightweight, user-friendly portal where they can log the assets as they pick them up.

Vendor Response

by Asset Panda on May 24, 2018

Hi Jake, we appreciate you taking the time to write a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Love the flexibility of asset panda - allows us to really customize our systems.

May 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The flexibility to customize our asset tracking systems. Easy to use interface. Customer support.

Cons: Downside to the flexibility is the open ended-ness of the platform - makes it a little intimidating to get started (great customer support helped with this, however). The interface can be somewhat buggy at times - for example, it defaults to horizontal scrolling within group lists when I want vertical scrolling.

Vendor Response

by Asset Panda on May 17, 2018

Hi Brian, we appreciate you writing a review on the Asset Panda platform. We shared your comment on the horizontal scrolling versus vertical on the group lists with our product team. We will get it on our development list. In the meantime, if anything else pops up please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Great customer support

May 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You are able to access information from your mobile device. The support team is very helpful. The features and usage is very easy to use.

Cons: There isn't anything that I least like about this software. I have been a user for about 2 years and everything has been great.

Vendor Response

by Asset Panda on May 24, 2018

Hi Alen, we appreciate you writing a reivew on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

I have been pleased with every aspect of the experience from the initial demo all the way to the end

May 16, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use of the software! Your support and sales team were top notch. They were integral in getting the system set up as we wanted!

Cons: The inability to track our consumables in real time (stock). I would like to be able to get a real time look at what our consumables stock is at any point. I still have to check with your support team but I have yet been able to get this working correctly.

Vendor Response

by Asset Panda on May 24, 2018

Hi Jacon, we appreciate your writing a review on the Asset Panda platform. We are in the process of building out the features that will allow you to track consumables. Be on the lookout for feature releases and our newsletters. If anything comes up please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

It's been great to have all our equipment consolidated onto such a list.

May 16, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's rather customizable and we are able to organize our lists in mostly any way we wish. Inventorying the products is something I'm looking forward to as well!

Cons: There is a bit of a learning curve re: admin stuff. It's not a daily issue, but will be one for when I'm on vacation, or out of the office.

Overall: An Organized Inventory List

Vendor Response

by Asset Panda on May 24, 2018

Hi Rakush, we appreciate you writing a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

It's okay

May 16, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Clean Look

Cons: It's quite slow. Typically, it takes between 5-10 secs to move from one to another page
Active Directory/Assigned to - after selecting a user, often I have to manipulate the field to allow me to select another user.

Vendor Response

by Asset Panda on May 24, 2018

Hi Tania, we took at a look at your account found some inefficiences that were causing your speed to be slower. You are on an old version of our AD installer. All you need to do is upgrade and you should be lightning fast. If anything comes up please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Asset Panda can do a lot, but there is a learning curve to figure out how to make it do everything

May 16, 2018
5/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Everything is so customizable. It seems it could be used in just about any type of business with equipment or inventory to track.
Having a great support team to help me create just what we need.

Cons: The learning curve. Difficulty finding answers that are specific to my situation in the help section. And once I enter "help" it takes me out of the database. I find that very inconvenient!

Overall: Helps us stay organized and keep our fleet of vehicles and equipment, legally registered and insured. Hopefully it will streamline our maintenance and repairs process as well.

Vendor Response

by Asset Panda on May 23, 2018

Hi Lanin, we appreciate you taking the time to write a review on the Asset Panda platform. You have several ways to reach support email, phone and chat. Our team of client success specialists can help make sure everything is configured to your specifications. The system essentially becomes your system adapting to your business requirements. Thank you for the opportunity to serve you.

Outstanding customer service from start to finish!

May 16, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Features and functionality are huge! The capabilities and the configurations are endless, much more powerful than other services out there

Cons: A little complicated, but I'll figure it out. The interface isn't ideal and it's a bit confusing to find your way around.

Vendor Response

by Asset Panda on May 24, 2018

Hi Burns, we appreciate you taking the time to write a review on the Asset Panda platform. We are constantly innovating and working to improve. If you have any specfic comments please share and we will get them to our product team. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

An amazingly versatile and powerful system at an affordable price

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So flexible, can be adapted to nearly any use. Adding data points and enhancing workflows to streamline daily tasks -after the program is in production- is a huge bonus. After a successful launch using it just for dispatching/tracking equipment repairs, I am working on a new workflow to manage requests to have new equipment installed.

Cons: Because it is so flexible, the setup is not for the faint of heart. Many details mean many hours planning, implementing, revising, and re-implementing as processes get refined. One specific shortcoming is the inability to have line-items in a job, i.e. create a work invoice showing quantities of a part and a final total cost.

Has been an easy to implement, reliable solution with great support.

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Can import spreadsheets of data. I like the fact that it has an app. I like that it can be integrated with our AD.

Cons: Delegation of administration could use some work. We have a very decentralized environment and it would benefit us to have some capability to ensure the integrity of our data from other areas.

Vendor Response

by Asset Panda on May 24, 2018

Hi John, we appreciate you taking the time to review the Asset Panda platform. If you need any help please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Very happy with Asset Panda after a few months of use

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Full featured, I haven't come across anything I've needed it do that it can't do. Fantastic customer support. They are responsive and proactive, reaching out to me on multiple occasions. Very helpful folks!

Cons: I don't like the way sorting works, when you're viewing a list of assets. Some of the configuration stuff can be a bi tricky, but the Asset Panda support staff sets up all of that for you so that's not really a big deal.

Vendor Response

by Asset Panda on May 23, 2018

Hi George, we appreciate you writing a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our world class client success team. Thank you for the opportunity to serve you.

To date, Asset Panda has been great. It's easy to learn and easy to customize.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So far, the ease of use is one of the top features. The console is very easy to learn and I was able to customize it from day one, which has been important to us.

Cons: There needs to be a reverse lookup feature. It would be nice to be able to look at an employee and see all the assets that are assigned to that employee. There may be a way to do this but I haven't found it outside of creating reports.

I can look at an asset and easily see who it's assigned to and look at the history of assignments, it would be great to be able to do this but in reverse.

Vendor Response

by Asset Panda on May 24, 2018

Hi Leo, we appreciate you writing a review on the Asset Panda platform. Looks like you didn't have the "show linked objects" option checked on the employee group configuration. A team member will reach out to you and help you get this set correctly. If anything else comes up please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

New to this software but so far I like it.

May 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very straight forward and easy to navigate. Tutorials are easy to follow. I don't know what else to say since I am new to the software. Ask me again in six months.

Cons: The program has way more functions than we will ever use. Not necessarily a con. I don't know what else to say since I'm new to the software. Ask me again in six months.

Vendor Response

by Asset Panda on May 23, 2018

Hi Kim, we appreciate you writing a review on the Asset Panda platform. Our platform can grow and adapt as your business does. We think you will find it useful in ways you may never have considered. Also, if anything comes up please reach out to our World Class client success team. Thank you for the opportunity to serve you

Capterra-loader

Right out of the gate, our Implementation Team Lead was outstanding and very helpful for us

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Asset Panda is exactly what you want it to do track assets! The software is easily configurable for whatever data you want to capture - asset tags, user deployment, company locations, depreciation costs, check-out's and check-ins and a whole slew of other options. We couldn't be happier with it.

Cons: I can't really see anything negative about it. It does what we want it to do and more. No bad things!

Overall: Knowing who has what and tracking every cycle the asset may go through; purchase costs, depreciation costs, repair, warranty information.

Exceptional customer service

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Takes us away from manual spreadsheets and enables more people to access and update the information

Cons: I wouldn't say anything is a con, however, it would be really beneficial to have color coding on dates.

Vendor Response

by Asset Panda on May 24, 2018

Hi Rosie, we appreciate you writing a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Great Software

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the barcode/mobile capability of the software. This will make it easy for my team to track machine upgrades.

Cons: The endless customization can be intimidating. Also, the software isn't completely plug and play.

Vendor Response

by Asset Panda on May 24, 2018

Hi Derek, we appreciate you taking the time to write a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

It was very easy to get everything setup in Asset Panda

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of Use, Scalability, and the mobile app are among the best features of Asset Panda. I like having the capability of using the mobile app in the field.

Cons: I have only had one problem with the system. It was with an automated report. I was able to contact support and get it fixed in a timely manner.

Vendor Response

by Asset Panda on May 24, 2018

Hi Derick, we appreciate you taking the time to write a review on the Asset Panda platform. If anything comes up we can assist you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Great for asset tracking, but the assignment and reservations functions are severely lacking

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once you have the record structure, it becomes easy to replicate assets, without having to bill import. The report generation, while simple and limited, meets all of our needs.

Cons: Asset reservation is completely disjointed and require manual assignment when reservation time occures. The only automated function to assign for a reservation overwrites current assignment. This is preventing us from using this feature entirley. Here is an example use case that fails:
We wish to reserve a single or group of assetts starting when it's next free, 2 weeks from now. If we setup the reservation job to assign the assets, the current assignment will be overwritten, making me the current owners instead of the person who is using the equipment for the next 2 weeks. This is completely broken and not worth using.

Overall: It's a single database that tracked the current state of all assets with an easy to use interface that is accessable over the web.

Vendor Response

by Asset Panda on May 22, 2018

Hi David, we appreciate you writing a review on the Asset Panda platform. We reviewed your configuration and determined there is a setting that is causing your issues regarding change field options. We will have an implementation specialist call you to help get your account setup properly. Thank you for the feedback and the opportunity to serve you.

Functions well for tracking assets.

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Shared interface for tracking, retrieving and updating assets. Provides current information for team members.

Cons: Web interface is too slow to load, too slow to save updates, and doesn't save sorting preferences. In fact, the interface has slowed down further in the last few weeks.

Vendor Response

by Asset Panda on May 22, 2018

Hi Roy, we appreciate you taking the time to write a review on the Asset Panda platform. We are working to optimize the platform to fix the occasssional latency you experienced. Thank you for the opportunity to serve you.

Most recently the latency in the application has been excessive

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easily track assets in real time. The search function is beneficial when it does not lag.

Cons: Search function hangs/sticks sometimes. It is possibly due to the latency issue that we have encountered over the past month.

Vendor Response

by Asset Panda on May 22, 2018

Hi Jeffrey, we appreciate you taking the time to write a review on the Asset Panda platform. We are working to optomize the platform the latency issues should be gone now. Thank you for the opportunity to serve you.

From the start to the implementation we have been pleased with the team.

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The adaptability. We are using this software as a mini warehouse management system. The support has been great also. This software is a powerful tool.

Cons: We have not seen any downfalls with the software. Basically this software lives up to it's billing.

Vendor Response

by Asset Panda on May 17, 2018

Hi Edward, we appreciate you taking the time to write a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Capterra-loader

Great Tool! Powerful, cost-effective, and reliable!

May 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Cost Effective
Easy to configure with no specialist/coding experience needed
Easy to implement
Multiple Uses under one software Umbrella

Cons: Sometimes it can be difficult to understand how to configure a feature. Interface occasionally can lack some intuitiveness/configuration methods.

Vendor Response

by Asset Panda on May 17, 2018

Hi Ryan, we appreciate you writing a review on the Asset Panda platform. If you have any specific thoughts on how you want things to work in certain areas let us know. Our Client Success and Product teams are constantly working on ways to innovate and make the platform more efficient. Thank you for the opportunity to serve you.

Asset Panda has made asset tracking for my company fast and easy.

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how I can track my assets based on multiple factors including price, date of purchase and if I have warranties or not. Being able to list assets with this level of specificity makes my job easier to backtrack and catalog our hardware.

Cons: There is very little I dislike about Asset Panda. I have had an occasional hiccup while using the website but nothing catastrophic.

Vendor Response

by Asset Panda on May 17, 2018

Hi Liam, we appreciate you writing a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Client success team. Thank you for the opportunity to serve you.

Great!

May 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of inventory management, ability track variety of assets, ability to create custom categories, and overall ease of use.

Cons: User interface - web based and mobile could be streamlined a bit, and data can be displayed in a friendlier format.

Vendor Response

by Asset Panda on May 17, 2018

Hi Raj, we appreciate you writing a review on the Asset Panda platform. If anything comes up we can help with or if you have an idea on how something could work better for you please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Timely and pleasant

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: For most part, the configuration seems intuitive to modify internally. For a new user, it is easy to follow and incorporate into day to day activities with tracking.

Cons: No cons at this time. Still learning new functionality to incorporate with day to day operations. No cons really identified at this time.

Overall: Ease of tracking assets, employee status and access to sites for employees (as a provisioning tool).

Vendor Response

by Asset Panda on May 17, 2018

Hi Cynthia, we appreciate you writing a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

This software has helped track the equipment and the maintenance of the equipment tremendously.

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Using the bar codes to quickly access equipment.
Getting alerts when maintenance is needed.
Being able to track all maintenance of equipment.

Cons: Sometimes the mobile app lags a little.
I wish that I could link things together to one report.

Overall: The ability to know where our equipment, who it is assigned to, and to see all the maintenance on that equipment.

Vendor Response

by Asset Panda on May 17, 2018

Hi Dale, we appreciate you writing a review on the Asset Panda platform. If anything comes up that we can help you with please reach out to our World Class Client Support team. Thank you for the opportunity to serve you.

So far, superlative service, a few tweaks needed here and there but together we'll make it better!

May 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use, intuitive, attractive interface, range of customisable facilities, the fantastic customer service on hand, and the feeling that we are growing together with the company!

Cons: Some of the design is a bit clunky and less intuitive, the constant re-settting of passwords is kind of dumb because it's unnecessary given the amount of users and the constancy of my particular use.

Vendor Response

by Asset Panda on May 17, 2018

Hi Sam, we appreciate you writing a review on the Asset Panda platform. We will send your comments on the PW reset to our product team to see if there is a way to help. In the meantime, please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

good. straightforward system, easy to figure out.

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: ability to note each asset with detail as to why its returned, issued, etc. we can use the details to perform follow up on previous etef

Cons: logging in when I forget my password. it seems like the password needs reset if you wait too long to log in. I need to reset my password

Vendor Response

by Asset Panda on May 16, 2018

Hi Gordon, we appreciate you writing a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Client Success team. Thank you for the opportunity to serve you.

Asset Panda has been so easy to use and the support has been excellent

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is extremely easy to use, it meets the needs of the company in tracking assets across the country. We are able to identify particular assets in particular locations.

Cons: There are no cons to using this software, it has been easy to implement and easy to use. It meets the need of this particular company who has just started recording their assets in locations across the country.

Overall: It has enable us to track a large number of assets in numerous locations.

Vendor Response

by Asset Panda on May 15, 2018

Hi Margaret, we appreciate you writing a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Client Support team. Thank you for the opportunity to serve you.

The Implementation team was outstanding. They seemed to know what we needed before we did.

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The system was very easy to set up. Training our staff to use it only takes a few minutes per person, and the web app is very intuitive for our field staff to understand.

Cons: I would like to see better Zendesk integration. The way that is designed now is very minimal and not very useful.

Vendor Response

by Asset Panda on May 15, 2018

Hi Donald, we appreciate you writing a review on the Asset Panda platform. If you have specific functionality you would like to see in the integration please let us know. We will get that inforation to our product team for review. In the meantime, if anything comes up we can help you with please reach out to our World Class Support team. Thank you for the opportunity to serve you.

The process of acquiring, configuring and launching Asset Panda was great.

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use with the ability to add, delete and modify fields that meet our company's requirements for asset management and software license tracking.

Cons: The replication feature was assumed to be a copy feature, but it works different and took some getting used to than other products that provide duplication of entries.

Overall: Reduction of Google Sheets and Microsoft Excel documents. What a relief!!!

Vendor Response

by Asset Panda on May 15, 2018

Hi Raul, we appreciate you writing a review on the Asset Panda platform. If anything comes up you need help with please reach out to our World Class Support team. Thank you for the opportunity to serve you.

Very quick responses and follow through from support team. Very friendly staff.

May 01, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How customizable it is. We can accomplish everything we imagined with internal asset tracking and more than what we originally expected to get from a system. Really pretty inexpensive. Very customizable work flow for notifications, etc. Will change the way we internally do business and hold accountability for the care of company owned equipment. The cost of Asset Panda will be easily absorbed with payroll deduction when employees return equipment damaged or missing parts - ACCOUNTABILITY!

Cons: This is a PRO but initially can seem to be a CON - when you sign-up for the demo, you can get a bit flustered by how customizable it is and it could scare you away a bit especially because at that point, you havent had formal training. We did pay for help with the initial setup which included a formal training - after that, its no biggie. Point is - if you need to demo it to a group of stakeholders to approve - let Asset Panda people do it.

Overall: Internal asset tracking to hold people accountable for company owned equipment.

Vendor Response

by Asset Panda on May 03, 2018

Hi Scott, we appreciate you writing a review on the Asset Panda platform. You capture spirit by which we create the system in your review. We want the system to be able to adapt to how you work and customized to your exact workflow. We are with you every step of the way. After implementation the platform is your exact workflow and processes. By doing so, you have an system that can grow and change as your business and requirements evolve. If anything comes up we can help you with please reach out to our World Class Customer Success team. Thank you for the opportunity to serve you.

So far so good. seems easy, but since its new to us we are not as familiar.

Apr 27, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Mobile app seems to be what amaze me. I liked the fact that I can use my cell phone and to check in and check out equipment.

Cons: as of now I haven't found anything that I don't like. this is new to me and I know that I will be getting better at using this software.

Vendor Response

by Asset Panda on May 01, 2018

Hi Venancio, we appreciate you writing a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Customer Success team. Thank you for the opportunity to serve you.

Easy to get started and use

Apr 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I thought the ease in getting our assets into the software, the reporting, tracking assets, adding and editing assets were all pros to this software.

Cons: Was not flexible in adjusting accumulated depreciation based off of our spreadsheet placed in service date.

Overall: More asset accountability

Vendor Response

by Asset Panda on April 27, 2018

Hi Marika, we appreciate you taking the time to write a review on the Asset Panda platform. In regards to depreciation we are in the final stages of an integration with Zapier. The integration will allow much more flexibility. If any comes up in the meantime reach out to our World Class Customer Success team. Thank you for the opportunity to serve you.

Worked great for us!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: We absolutely love using this software because it's so easy to track Our inventory. I tried several others but it hasn't been as good as this one.

Cons: I really can't think of much to say negative about the software you kept track of everything as described and was easy to use.

Vendor Response

by Asset Panda on April 25, 2018

Hi Mark, we appreciate you taking the time to write a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Customer Success team. Thank you for the opportunity to serve you.

Great Product

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is so easy to use. Reports are amazing and there are so many useful tools. I also enjoy that there are apps that can be used.

Cons: I do not have anything negative to say about this product. I love everything (well everything I have used as there are more features than I will probably ever get to)

Vendor Response

by Asset Panda on April 24, 2018

Hi Cammi, we appreciate you writing a review on the Asset Panda platform. If anything comes up we can help you with please do not hesitate to reach out to our World Class Customer Success team. Thank you for the opportunity to serve with you.

Capterra-loader

Very knowledgeable sales and support staff have made the whole purchasing experience fantastic!

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Its malleability and control were the key factors in our decision. We had had a software previously which was VERY limited! As far as you want to take Asset Panda (thus far) you can. Boxes, names, products, records, reporting information, everything is changed easily by yourself - with extra help if needed (not so far) from the Asset Panda support team - means that you can tailor the product to your own needs quickly and easily without waiting weeks for 'one of the IT department to facilitate' which is what happened to us before elsewhere. Both the Online experience and the Mobile App are very easy to use and records are as clear or as in depth as you want tp make them... Very very pelased so far!

Cons: There is nothing so far that we have had issue with as far as Asset Panda products or staff are concerned.

Vendor Response

by Asset Panda on April 23, 2018

Hi Andi, we appreciate you taking the time to write a review on the Asset Panda platform. Your description is exaclty how we want the user experience to be. It is not our system it is yours setup and configured to your exact workflow. If anything comes up we can help you with please reach out to our World Class Support team. Thank you for the opportunity to serve you.

Easy setup, and easy and customize to suit unique situations.

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy of use, mobile app and customization. Reports are very nice, you can export pretty much anything as a CSV. Support is top-shelf.

Cons: Not much. Honestly the only think I would even consider saying is for anyone looking to "tweak" something to read and understand how to accomplish by reading the How-to and/or calling their support. They are great.

Overall: The tracking of all Assets, anywhere at anytime.

Vendor Response

by Asset Panda on April 20, 2018

Hi Richard, we appreciate you writing a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Customer Success team. Thank you for the opportunity to work with you.

initial setup went well. John Welke helped us get setup and he was great.

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: very full feature set. More features than likely we'll ever even use. The apps are extremely helpful, I will likely use the apps on iPhone and iPad as much or more as the web based interface.

Cons: Have not run into any yet. It is a little complicated, but that is perhaps necessary to offer all the features.

Overall: obvious benefits of an inventory system for our org.

Vendor Response

by Asset Panda on April 30, 2018

Hi Brian, we appreciate you taking the time to write a review on the Asset Panda platform. When the system is setup to your use case we show case all features but only limit the account to the features you want to use. It makes the system as simple as possible. If anything comes that you need help with please reach out to our World Class Customer Success team. Thank you for the opportunity to serve you.

Comprehensive features, GUI needs some help, web-lag is frustrating.

Apr 17, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Cloud hosting gives me peace-of-mind. Default fields are good, ability to customize even better. Having a mobile app is helpful. Support is responsive, friendly, and easy to understand. Despite my list of "cons", I like this platform, I just want it to be faster.

Cons: I migrated from a fast locally hosted networked Filemaker Pro server. Asset Panda has 1-2 sec. of lag between every query, every save, and every click in and out of records (my ISP connection is 100Mbps up/down). FMPro never had issues with access time. The AP support team tried to make it faster, but only ended up removing useful features- I wonder if their servers can handle their customer base's needs. GUI is ok, but needs some tweaks to make it more visually useful (instead of bland rows and columns)- the eye isn't drawn to any one area. Definitely a worthwhile tool, in need of some revisions.

We worked with 2 different sales members during out trial period and they were both very responsive

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can customize nearly everything to fit your needs. Reporting in general will be a huge improvement over our previous asset management solution

Cons: None that's I've seen as of yet. Our points of contact at Asset Panda have had an answer for every question we have had up to this point

Vendor Response

by Asset Panda on April 30, 2018

Hi Daniel, we appreciate you writing a review on the Asset Panda Platform. If anything comes up we can help you with please reach out to our World Class Customer Success team. Thank you for the opportunity to serve you.

great experience with customer rep setting up Star Choice's Asset Panda service

Apr 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to find our assets very quickly, even using a mobile app. I like the software tracking, depreciation tracking.

Vendor Response

by Asset Panda on April 16, 2018

Hi Matt, we appreciate you taking the time to write a review on the Asset Panda platform. If anything comes up we can help you with please do not hesitate to reach out to us. Thank you for the opportunity to work with you.

All of my assets in one place easily managed

Mar 31, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: free unlimited users, unlimited mobile app downloads, and unlimited location. Free-trial. Mobile device capabilities. Integration with Mailchimp!

Cons: The interface isn't intuitive and hardly customizable. However, you get what you need from the programs, aesthetics aside. Well worth the buck!

Vendor Response

by Asset Panda on April 02, 2018

We appreciate you taking the time to write a review. The interface is actually completely customizable. If you check in our knowledge base you can see a detailed description of how to configure everything. Thank you for the opportunity to work with you.

Easy to use and perfect to help solve the tracking of assets.

Mar 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Customizable and flexible. Able to work even for those who may not be as technically capable as others.

Cons: Nothing at this time as the system is working perfectly. If there is a problem, the situation is solved immediately.

Vendor Response

by Asset Panda on April 03, 2018

Hi Steven, we appreciate you taking the time to write a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class support team. Thank you for the opportunity to work with you.

Good Software.

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The implementation has been the best part. And customer service agent was wonderful, and she worked with us to make sure we got everything we deemed as critical. She helped us load our assets, and was quick to respond to all issues and concerns we had. Sam with the sales team was great as well. He sold me on the software fast. The software is great and gives us 90% of what we need. I am proud of our decision and look forward to using it full-time. I love how much freedom we have to customize the software.

Cons: No Quickbooks integration. Depreciation reports felt lacking. outside of that no real complaints with the software.

Overall: Full asset management of our internal IT assets.

Vendor Response

by Asset Panda on April 02, 2018

Hi Daniel, we appreciate you writing a review on the Asset Panda platform. If anything comes up please do not hestitate to reach out to our world class support team. Thank you for the opportunity to work with you.

Capterra-loader

Fantastic! Everyone has been responsive and more than helpful when I come across an issue

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to capture pictures, video, and GPS location. I also like the fact that I am able to assign to a specific employee and I also have a full profile of them. I also like the notification feature.

Cons: I don't need or have every category barcoded. To able to select which category needs to be barcoded would be awesome! I think also moving forward if you were to team up with or create a "live" GPS capability for our vehicles or construction asset would be more than awesome. That would make you an industry leader.
Oh one more, to be able to send custom notifications like a text message would be awesome.

Overall: The ability to track, share and identify all of the important assets of the organization. The employees that have begun using it, have also found it easy and simple to use...that is a huge plus

You pay for what you get.

Mar 23, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Software is cheap, They have a mobile app. (kinda confusing to navigate), they have a webpage (kinda confusing to navigate as well). You at the very least get to speak to someone in the US versus a overseas call center.... But the support people only speak in jargon and hardly ever get to root of the problem.

Cons: Confusing web page to navigate. Support and Implementation team are a nightmare to deal with. They don't really breakdown or explain to you the issues in simple terms they just rush you off the phone and "fix the problem". Only training you will receive is from support from Texas via telephone who also cannot explain things in a proper manor. The explanations they do give are full or jargon and leave you more confused than before. I HATE this software! Its cheap but I guess you get what you pay for.

Overall: There has been no benefit to this software whatsoever. Its confusing to set up, use, and train people on. The training I received was minimal at best and mainly had to teach myself the software.

Vendor Response

by Asset Panda on March 27, 2018

It is hard to respond when we don't know who is on the other end. Occassionaly, we will get a competitor or former employee write something like this. In the off chance this is a client we would love to know who you are so we can review your account. We take great pride in providing World Class Support and configuration services. This review is not an accurate account of how seriously we take implementation, support and configuration. Have a wonderful day!

Asset Panda has all of the features that we need, and the price is right.

Mar 21, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We loved he fact that we had API access, could import to update assets (as well as initial migration), could customize the interface, and that it had a mobile app that could do scanning!

Cons: We tried the data device agent and it won't update old already existing assets. I wish I could add more list fields to the list view of assets. I also would have liked an easy export to csv or xlsx of ALL underlying fields rather than having to write a report.

Vendor Response

by Asset Panda on March 26, 2018

Thank you for writing a review. We appreciate the opportunity to serve you.

Our facility management team can't operate without asset panda - essential software.

Mar 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The barcode scanner via camera is seamless and quick. They're stored easily and can be sorted/customized as needed. This allows our management to keep track of all assets with an easy to use interface.

Cons: The mobile app leaves some to be desired in terms of UX. They're working on this and updating the app so it's not a con for long. They seem to know their limitations and are addressing them appropriately.

Overall: This is essential software for our facility management team. They simply cannot operate without it at this point. It's easy to recommend and are backed by a great dev team.

Vendor Response

by Asset Panda on March 08, 2018

Thank you for taking the time to write a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Support team.

Very customisable, helpful customer support

Mar 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: We have been able to customise Asset Panda to almost exactly what we need for our business, and the support in building it has been great.

Cons: The mobile app is fine but the UX is a bit too busy. There is a bit of a learning curve when you first get going

Vendor Response

by Asset Panda on March 07, 2018

Hi Brandon, we appreciate you taking the time to write a review on the Asset Panda platform. We are working hard to continue to innovate and improve. If you have any specific recommendations or comments please share them. Also, if you need any help our World Class Support organization is always available. Thank you for the opportunity to serve you.

awesome!

Mar 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is so easy to navigate, not complicated, and capable of doing everything to help track assets- Andi rules! She helped make our transition to asset tracking so easy!

Overall: Being able to accurately track usage of our assets!

Vendor Response

by Asset Panda on March 06, 2018

Hi Chelsea, we appreciate you taking the time to write a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Support team. Thank you for the opportunity to serve you.

Rep did an outstanding job of setting it up for us and showing us how to use it.

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customization abilities are excellent.
We only see what we need to see.
It is very easy to use.
I really like using the app on my phone to scan barcodes.

Cons: It is more expensive than the other options I had looked at.
But I felt that it was worth trying.

Overall: Just starting out with it but the first benefit is creating and printing barcode labels.

Vendor Response

by Asset Panda on February 28, 2018

Hi Dave, we appreciate you writing a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Customer Success team. Thank you for the opportunity to serve you.

A good asset management software but not without flaws

Feb 21, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Barcode system that easily logs info for cataloging
Camera scanner to easily access catalog info
UI is simple and understandable

Cons: No ability to quickly log info, it's manual and semi-lengthy every time
Asks for certain fields of info but not all can be used as filters

Vendor Response

by Asset Panda on February 22, 2018

Hi Jason, we appreciate you writing a review on our platform. You can configure the platform any way you like and decide what is required and what is not. Also, we have automated tools that can help speed up the entry. We will have our customer success team reach out to help you better organize your account and take full advantage of the functionality. Thank you for the opportunity to serve you.

Easy to add new assets and user. Mobile app allow us to easily add users on the go.

Feb 21, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The customization of asset types. We have several different types of assets and being able to create different set ups and information for each type is great. The mobile app is also great for entering information. We had several users who were already with their devices, so we used a tablet to enter in the information remotely or update existing information.

Cons: The resized image settings. We wanted to include images of serial numbers, but the resized images make it difficult to see individual characters. Some settings are difficult to find. One example was finding how to rename the device type, while out rep was able to help quickly, it was still something that we would like to have been able to figure out without contacting our rep.

Vendor Response

by Asset Panda on February 22, 2018

Hi Anne, we appreciate you writing a review. We are sending your comments to our product team to see if their is a way to correct the issue with the images. Thank you for the opportunity to serve you.

Nice and responsive. Software is simple, but a little clunky. Generally gets job done.

Feb 20, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Generally gets job done and my POC has been wonderful (Mandy Strickland). I wish it was quicker and more intuitive.

Cons: Very clunky. It's also pretty slow and doesn't have responsive design. Would love to not have to hit submit and reset all the time. Based on the technology I'm used to, that isn't ideal.

Overall: Organization and tracking.

Vendor Response

by Asset Panda on February 21, 2018

Hi Michael, we appreciate you taking the time to write a review. We checked out system speed and we are not experiencing any slowness. You may check the speed of your connection if this continues. Also, if the system is not flowing the way you want everything can be configured to your ideal workflow. Thank you for the opportunity to serve you.

Support team was amazing, software is incredible!

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, app works great, love the voice notes.

As far as being able to create workflows to have a better view of item locations is amazing.

Users being able to sign off on an item that they recieve on mobile has been life changing for me :)

Cons: So far I've not found any major drawbacks, maybe the sorting of certain item fields is not the same way you set it up on the back end. There could be a workaround that I am not aware of so it's not necessarily a con

Vendor Response

by Asset Panda on February 20, 2018

Hi Erik, we appreciate you taking the time to write a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Support team. Also, be on the lookout for our future releases. We have some really cool stuff coming down the road. Thank you for the opportunity to serve you.

I'm still new to the software and in the process of implementation.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Customizability, I like that it allows us to build out the structure to our companies needs, not our company adapting to the functionality of the software. Also, the on-boarding process from Asset Panda has been a huge help in getting us set up quickly.

Vendor Response

by Asset Panda on February 16, 2018

Hi Wesley, we appreciate you taking the time to write a review on the Asset Panda platform. If anything comes up we can help you with please reach out to our World Class Support team. Thank you for the opportunity to serve you.

We are still working on getting it fully implementing it, but so far it has been great

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility to make the software fits our needs and the ability to use an app as a scanner, I am excited to discover all of the features

Overall: Full benefits are yet to be seen, but we hope to have better control of our inventory

Vendor Response

by Asset Panda on February 15, 2018

Hi Allison, we appreciate you writing a review on the Asset Panda platform. As you continue to implement we think you will find lots of other uses for Asset Panda. In some cases we have replaced 5 seperate systems for our clients including: Asset Tracking, Help Desk, Audit, Inventory, Auto Discovery etc... If you need help with anything please reach out to our World Class support organization. Thank you for the opportunity to serve you.

Great database... but

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Having the ability to customize fields of data are great, also having the ability to utilize an API is great also although we had not used it as of yet.

Support for the software is nice; support staff is very courteous

Cons: The inability to remove branding for a blind client experience, as a result we may not renew after contact since it add's an extra step in sending branded reports to clients.

Vendor Response

by Asset Panda on February 15, 2018

Hi Dushaun, we appreciate you taking the time to write a review. As you know, we do not offer a white label version of our product primarily to keep the costs down for our clients. Thank you for the opportunity to serve you.

Awesome Program

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Its super easy to use and the help desk is incredible. I use this program everyday and really love it!

Vendor Response

by Asset Panda on February 15, 2018

Hi Brady, we appreciate you writing a review on our platform. If anything comes up please reach out to our World Class support organization. Thank you for the opportunity to serve you.