InStream.io

InStream

5 / 5 39 reviews

Who Uses This Software?

Small and medium-sized companies that focus on long-term relationships with customers.


Average Ratings

39 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $8.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • InStream.io
  • www.instream.io/
  • Founded 2015
  • Poland

About InStream

InStream is personable lead management platform which is considered as a perfect match for small and medium-sized businesses from different market sectors. The system provides you with an opportunity to build an unlimited number of lists tailored to specific needs so that it can be freely adjusted to the profile of your company. This makes InStream.io a suitable solution for all companies that rely on long-term relationships with customers and do not focus only on one-time-sale.


InStream Features

  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking

InStream Reviews Recently Reviewed!


Excellent assistant

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is quite simple to set up and use a tool for communicating with customers. Comfortable and functional interface. In addition, support is always answered at any time, they do not make you wait long for an answer, and it saves time. It is very convenient that I can save all my information. I like to apply this wonderful tool. We can see the history of our negotiations with customers. In addition, we have the ability to monitor likely buyers and convert them into happy buyers. We can make our sales more efficient and work hard to improve them.

Cons: I have not had any problems with this product yet, and I'm very happy about it. The program contains an excellent step for the development of our sales process. I hope in the future that Mene will not have problems with InStream.

Capterra-loader

Instream enable us create relationships.

Jul 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Instream enable me collect important information about our customers by helping my team automatically gather important sales data and leads from major social networking platforms like Linkedin , Twitter and Facebook.
I like its aesthetic view of seeing all activities of our leads via a grid view .In comparison with other CRM tools ,information on Instream is entered automatically and this its best selling point.

Cons: Great experience so far using Instream. However it takes time to really understand the nook and cranny of Instream. Requires a lot of patience as Instream isn't the most intuitive CRM out there.

Allow to your dream about successful sales department become real

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: InStream allows you to put all the important information and records of your(or your colleagues) communication with him in one place without permanent switches between pages. All the communication history with the clients very easy searchable and even if the certain profile exists in the software more than a year you still can easily find that part of the conversation and that information that you need without wasting too much time, and this is very practical ability.

Cons: I think it would be great to have the possibility to upload your video conversations with the client inside this system. Because working with customers in our company usually includes video-conferencing and that is why it is crucial to have the possibility to keep it with all other data.

Good software, might be dead though - no customer support and bugs

Apr 15, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The GUI follows normal conventions so it is easy to use, getting started is pretty much instant unlike the Sugars etc. I also like how it integrates and tracks conversations via email and displays social media posts related to leads/opportunities etc.

Cons: Support non-responsive, bugs that have been there for ages are not getting fixed, social links show you things, but nothing else. Recently Google stopped trusting InStream so email linkage no longer works. There is also no way to export.

Overall: sorted out my CRM workflow

Instream is an awesome app

May 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Instream is an awesome app that helps you to strengthen business relations not only with your frequent/ potential customers but also with people it is important for you to remain in a good contact. The biggest advantage for me is that you can create your own lists without much effort, so that the platform become personalized for your specific needs.

What do you dislike?

Hard to find something that is not working and I don¿t like itI really can feel that they really care about their customers and I won¿t be left alone whenever I will meet any problem or have any question.

What benefits have you realized?

I am saving a lot of time and I can see that my team at work have better contact now. Everyone knows what to do and they are only seeing what applies to their duties so that we are avoiding now not clear situations and unnecessary mistakes. What¿s more, seeing everything related to one person in one place helps me with constructing better offers.

Recommendations to others considering Instream

Do the good research and make clear what your needs are. There are many CRM platforms available on the internet, they are all good, but u have to know which one would be the best for you. Before finally deciding on InStream I was signing in for 4 other platforms and after a month testing different products on trial versions I knew with which one I have to stay.

Catch your potential clients and maintain relationships with them

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The way of working with our customers was greatly improved after implementing InStream in our work process. It was very easy to introduce it to all our employees in spite of big age-difference of all colleagues. In our sales department we have people with students-age(about 20 years) the same as people older than 40 age, and for all of them, it was very easy to explain everything that they needed to start working. Also, I want to mention one important thing, the supporting team is adequate enough and give your help immediately!

Cons: There are not much of them, it is easier to talk about pluses than about minuses of this CRM, but if I need to accent something then I would say that the speed of working of the software is not satisfied enough. Maybe it is a problem of our old computers or the internet but I am not sure.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Probably the best CRM

Jun 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick and User-friendly support. All my expectations were met.

Overall: This is what I was looking for a long time. Intuitive menu, great design and functionality This is what makes me say that is probably the best CRM on the market.

A great CRM for starting out

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use
Nice to look at

Cons: Not enough clear demonstrations of how it can be applied.

Overall: I'm still digging into it but I'm enjoying the experience. I need a CRM to manage my client pipeline and Instream.io is a top contender.

What I like the most is the user interface and the price is reasonable too. The help desk is good too. One thing I wish for is a clearer demonstration of how powerful this CRM is. The more I look into it, the more I discover. But I prefer to be "spoon-fed" - that's just me though! ;)

Recommendations to other buyers: It's just best to dig in - I'm having fun getting comfortable with it.

Vendor Response

by InStream.io on April 11, 2017

Thanks Jean!

Great product but not for my purposes

Apr 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This is a really easy to use and set up way to track clients. The interface is well laid out. Their cap on contacts made it not worth the money as other products do not cap number of contacts and my company has over 100k contacts. it was a bit unclear where if you buy premium (which is only a few dollars higher than what we use currently) whether that would be for "unlimited" users as the price noted per user. My associate tried to find an answer to the question, but never heard back) so we simply moved forward with another company. But I would definitely recommend this for someone with less clients.

Vendor Response

by InStream.io on April 11, 2017

Thanks Kirsten for review

Great, Easy to use CRM

May 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are an organization that has just began the first stages of our email outreach campaigns and so far Instream has been great for us to track our engagement with prospects. The system is very easy to load new contacts and then sort those contacts into targeted lists. The list feature is highly customizable in terms of the information that can be shown and data fields that can be added. Instream's customer service though is what sets it apart from other CRMs. The support team is there virtually on demand to help you. Would definitely recommend Instream to others.

Exceptional CRM Software

May 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I chose this CRM software based on the features it offered for free, and the paid version as well. It just offered more. Filip, one of the developers, spent quality time with me learning all the functions of this software and helping me customize it to my industry. Who does that anymore? I was very pleased, and extremely impressed with the features and thought put into InStream, and the customer service that I received. New features are constantly being added. Everyone should give this platform a try. It is perfect for keeping up with our leads.

Get things done with a beautiful interface interface

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Beautiful interface.
Fast customer service.

Cons: No free mode.
Not the best price.

Overall: InStream presents a beautiful interface and has all the functionalities that I wanted for my recently launched web design agency. We were looking for a cheap CRM to manage our leads and opportunities. This software allowed us to do this. and more! Highly recommend

Vendor Response

by InStream.io on March 28, 2017

Hi Richard, thank you for the review, really appreciate your good words!

Clean design and easy to use

Mar 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Was easy to get my info into the system

Cons: The basic version was very limited and I'm self employed and really needed something between the basic and next version up.

Overall: I researched several CRMs and needed something that I found visually appealing and that was simple/easy to use. I have been using the basic version of Instream and it was super easy to import contacts and start working on my lists and relations. I like the grid view to see what's going on with my leads at a glance. A couple of times I needed additional assistance and the support team was quick to respond, and they even set up a Google Hangout to walk me through the system to get my questions answered.

Recommendations to other buyers: Offer a basic version that allows a couple of different lists to be created at a minimum (for current clients, potential clients, past clients) - I think most are looking for this at a minimum.

Vendor Response

by InStream.io on March 28, 2017

Hi Rechel, thank you for the review. We are really happy thank you found our app helpful. Cheers,

Good Service for StartUp companies

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I was looking for a Tool which supports my sales processes in a easy way. As a start up, you have to take care about your budget. So InStream was the best too to make my business growth and held the costs low.

Vendor Response

by InStream.io on March 28, 2017

Hi Florian, thanks for the review. Hope our system have helped you to develop your sales ;) Cheers, Natalia

Nice design, easy to use but still needs some important features

May 05, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Pretty nice online CRM software, very basic but that's fine until you're looking for a place to sore and manage your contacts. Easy to use and pleasant for the eye.
Cons: I did not find any way to export the data into CSV. No backup function ether, which is essential!

Great new CRM for everybody

May 10, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use instream in our company to nurture relations with the most important users of our app. It is simple, intuitive and have all necessary features for our small team. I really like their great support - going extra mile to make sure the crm gives us 100%.

Backpacker approved

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments:
Nice app for freelancers and people who had to handle business while travelling a lot. It is really cool that I always have access to it. I even use it more from my mobile than pc.

I do wander how ppl working on this app took care of every single detail

Nice tool for managing connections

Mar 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We are using InStream to manage our connections and gather all information about potential customers, partners and venture capitalists. It is easy to use, easy to find and easy to share

Vendor Response

by InStream.io on April 11, 2017

Thanks Marcin for review :)

More than CRM!

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: InStream helps me not only to manage my relations from one place, it also improves the communication with my workmates! No additional software is needed to share anything. InStream definitely saves time!

InStream Review

Mar 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I would rate the overall experience with a 4 for trying out Instream. Overall the experience was user friendly and easy to follow.

Vendor Response

by InStream.io on March 28, 2017

Hi Kelly, thanks for the review ;)

Great product

Mar 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I love to use Insight. Easy to use, great product. It can do what I desire from such a product. I would recommend it.

Vendor Response

by InStream.io on March 29, 2017

Thanks Tuur for the review :)

Best CRM to use in VC

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We switched from relateIQ to Instream. It was good decision.

Ideal for begginers

May 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I am satisfied, because it is simple and it was easy to learn how to use it, however I had to contact a few times thier support team.

All in one

Jun 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great software, perfect solution for business users and team work! Easy for use and very good and organized platform.

Very handy

May 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Integration with communitation streems in CRM is must have for proper lead management and instream has it.

very valuable for our business

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: very user-friendly CRM, very valuable for customer success management and the best CRM I have used

Cool app

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a young entrepreneur I needed something simple, cheap but good. Instream have it all.

Good free product

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use

Cons: Limited users on free version

Overall: I tried the free version and it is very well done for what it costs. Great and easy to use crm that sets up contacts and follow up easily. Great product!

Recommendations to other buyers: Add more users to the free version

Vendor Response

by InStream.io on April 11, 2017

Thanks Tyler for honest opinion

Awesome

May 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments:
I recommend a very convenient and simple to use application developed up to date

Great product

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It facilitates my everyday tasks, I don't know how could I go by without it!

5 STARS PRODUCT

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: InStream_io - very intuitive and practical CRM I've used.

Great job!

Helpful in sales process

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We recommend this software, finally a CRM that got sales funnel right.

Intuitive and effective

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: InStream is intuitive to use and helped us a lot!

Awesome

Apr 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So simple to use, a baby could use it.

Vendor Response

by InStream.io on April 30, 2016

Thanks!

Nice tool, quick support

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nice tool
quick support
easy to use

Good concept - needs to be refined

Mar 27, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Not just crm

Cons: No auto email import

Overall: I tried InStream as a potential CRM solution with the hope to find something that also allows us to manage supplier and investor relations. My impression was that while the concept seemed good, the execution seemed half-backed and not integrated enough. Especially auto email import is something I don't want to miss.

Vendor Response

by InStream.io on March 28, 2017

Hi Felix, thank you for the review. However, I need to tell you that we have seen the great demand on the auto email import, so recently we have develop new feature which allows you to download all your emails automatically. If you are interested to see how it works let me know at natalia.skrzypczak@instream.io.

Fully satisfied!

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great software - I can recommend it.

I like the portal

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: the posrtal very useful and easy to use, the only thing is i can't find a reviews for the websites hosting.