AlumNet

AlumNet


4.5 / 5
20 reviews

Who Uses This Software?

Work from anywhere (Cloud based) Database maintained organically through Memberzone updates Communicate relevant information to your Member groups Share relevant documents, images and videos to you


Average Ratings

20 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • AlumNet
  • www.alumnet.co.za
  • Founded 2000
  • South Africa

About AlumNet

AlumNet is a cloud solution that does everything from e-mail, sms, calendars, announcements, arranging reunions ,sharing documents, photos, videos and an online shop etc. It furthermore allows your members to network amongst each other and update their own contact information through a phone-friendly online interface.


AlumNet Features

  • Event Management
  • Fundraising Management
  • Jobs Board
  • Mailing List Management
  • Member Accounts
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management

AlumNet Reviews Recently Reviewed!


Grey 't Experience

Jun 13, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The advance search options - not always necessary to open the network to search eg a town, specific occupation or industry. Very user friendly.

Cons: Not to have the option to attach something to e-mails. The link given to open, when sent via the media, cannot be opened by a number of members.

Overall: From the admin side, we find the system very efficient, user friendly and a necessity for any organization who want to manage a database. We experience that members do not use the network as they should. Still a lack of communication within the network.

Recommendations to other buyers: We would like to have a comment option to add additional info about the member eg. Left school in Gr 10. Maybe replace company name with comment. Only headings of announcements must appear on e-mails. We experience that members do not open the link to view the articles or photos. Maybe a link to view online shopping directly without having to sign in - to give anyone the opportunity to shop on line. The option to send an automatic receipt SMS to a member when payment is done

Most recommendable program

Sep 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quick & easy access to profiles.

Quick & easy maintaining info on profiles

User friendly

Cons: Allignment of e-mails

Program "hangs" from time to time

Overall: Friendly and efficient staff.

Fairly quick on-line shopping but unfortunately transaction cost a bit high and 30 days+ waiting time to receive fees.

Vendor Response

by AlumNet on September 11, 2018

Thanks Elza, for the review.

Our new Email editor is already in testing and should be rolled out in October.

The Online Shopping cost is as Low as we can get it now, but the Additional feature to get the Admin fee sponsored by the Buyer, reduces the fee significantly.

We will keep on looking at reducing costs in the shop where we can.

You are also able to get monies from the Shop after 5 days of the transaction, if you didn't know, or on the Monthly bases we currently operate on.

Regards
V

Make the circle bigger

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that we can find and add more members to our alumni everyday. This enable us to keep the school and members in touch with one another.

Cons: To date I have not found any dislikes unfortunately.

Overall: This user friendly system enables us to maintain our members. With all the new features on its way we will be able to connect members with one another and broaden some of their horizons as well. Mentoring young members is something to look forward to.

Vendor Response

by AlumNet on September 06, 2018

Thank you Maryna, for your review.

It is clients like you that gives us feedback and request new features, which keeps us relevant and on top of our game.

V

Rondebosch Old Boys

Sep 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use.

In the cloud.

Semi-automatic weekly email.

Extraction of data.

Cons: Difficulty on formatting ad-hoc emails

The formatting if the weekly email is not great (mine is received all in Times New Roman and all in one para per item)

Overall: General pleasant experience, good service (also very prompt).

Vendor Response

by AlumNet on September 11, 2018

Thanks Andre for the feedback.

We have planned development for the Customized Weekly Mails in the Fourth Quarter 2018.

Thanks for your feedback.

Regards

V

Wonderful product for our specific needs with wonderful people behind the scenes.

May 12, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fast and friendly service. Constant development and change. Specific for our needs as an alumni association. Ability of members to interactively update their details.

Cons: Not yet able to link family members within the system. Portal update newsletters do not include the pictures.

Alumnet Software

Sep 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Continual upgrades and changes to adapt.

Cons: Cross referencing families and contacts.

Overall: Great!

Vendor Response

by AlumNet on September 07, 2018

Thanks Annaleen.

The family tree is in the development schedule for the 4th quarter of 2018.

Hope to grow the product even more, with great input like yours.

V

User friendly, easy to navigate, queries addressed with ease

May 05, 2017
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: It is relatively easy to use and navigate. The calendar and announcements are easy to upload and edit and there are no unnecessary delays in posting and the switch between Dashboard and admin just made life easier

Cons: This software program does not allow me to upload PDF files and it is frustraring to keep changing over to JPG when you're in a hurry

Vendor Response

by AlumNet on September 05, 2018

Hi Sianca,

Thanks for the feedback.

Please could we arrange a Online training session to address your PDF issue, as PDF's are allowed to be imported and shared with AlumNet.

Regards

Vivien

Effortless and very effective!!

May 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact you can "group" your individuals in certain lists and/or categories which make it so much easier when you want to target a specific group, class or demographic via email or sms.

Meeting the needs of running a Alumni Association

Sep 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Was designed specifically with an Alumni in mind

Cons: Changes and suggestions can take a while to get approved and implemented

Overall: Has really taken our piecemeal system/s and managed to bring some functionality that was sorely lacking over many years. We have also been given some functionality that the experiences of other alumni have allowed us to jump the curve so to speak

Vendor Response

by AlumNet on September 10, 2018

Thanks Grant for your feedback.

We will look at making the Request process and delivery of that more transparent to all Clients.

Thanks you for you and your alumni's input in making the software as great as it is already.

Regards
V

A useful tool - but is cumbersome to customise for specific school/alumni needs

May 05, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Interface direct for community - new look customisation for MCOBA is a great addition. Some of the stats are easy to pull -

Cons: Cumbersome to get specific customisation for our needs - or to amend current layout or add additional fields. Need central support - some more statistics and analyitics would be great (e.g payments, numbers of members per months - seasonality etc.

Overall: Getting a single database of members

Software Review

Jun 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I enjoy working with this system, it is easy to use and to understand and the support is great! Very few technical issues too.

AlumNet Review

Sep 07, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows multiple facets of one organisation to be a part of the system. E.g alumni can connect with current parents.

Cons: This is just a personal observation, as we are new to the software and need more time to learn our way around some functions.

Overall: we have no complaints with regards to AlumNet. It is a great tool and an absolute must for any organisation that requires the support of their alumni to function. the only suggestion we have is maybe for AlumNet to provide a short media file/video clip for organisations to use as promotional tool for alumni to buy into the registration process. We are relying on alumni to register themselves as our data basis is not effective to upload ourselves. we have come to realize that people are hesitant, without knowing what it's about.

Vendor Response

by AlumNet on September 10, 2018

Thanks Joanie for your feedback.

I will get our Team to see how they can get a Video together to assist and attract more Alumni to your database.

Regards

V

A powerful tool to connect with your Alumni

May 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think it is wonderful that Past Pupils can update their own information. It is also great to see which communications have been sent to them. We have not yet used the billing function, but this is a very useful function.

Cons: All the failed/undelivered messages in my inbox after sending an email to the entire database. I just have not had time to go back to each one and remove the incorrect email addresses.

Overall: Better management of data

I've had a great experience from the beginning, our data integrity seems to have held.

May 08, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use.

System is always up.

Lots of Functionality.

Ability to generate income through selling advertising space.

Refer a friend capability.

Only minor glitches on importing data - all resolved.

Cons: Can't create event-specific outgoing email templates. It might be nice to include a accept/decline button on event invites that populates a spreadsheet with responses. It might be nice to be able to track hard/soft email bounces without having to sift through each and every bounced email manually.

Overall: It has given us more power to manage our database - we originally ran the database through the school, now the alumni has more control and we don't have to wait in a queue to send comms.

Vendor Response

by AlumNet on May 08, 2017

Hi Nicola

Thanks for your feedback.

I will add your E-Mail Templates suggestion to our development schedule.

Kind Regards

Vivien

Capterra loader

Andrew Clayton review of Alumnet

Sep 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Well priced

Excellent functionality

Excellent service from Hennie and team

Cons: Digital user experience could be more friendly

Overall: Fantastic for communication, event scheduling and store of single data base of old boys

Vendor Response

by AlumNet on September 06, 2018

Thanks for the review Andrew.

I am glad you like the Features/Functionality we already have.

Please advise how we can get a higher rating on the "Value for Money" section, please.

Could not get my password accepted, but the personal telephonic backup service was fantastic

Oct 25, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use the site and visually appealing. Clear and concise structure. Documents and photographs can be shared.

Cons: Couldn't find the save button - too small. Also was not looking for a 'disc'. Maybe that needs to change and a different symbol/button used that is bigger

Overall: It took 2 1/2 years to convince the relevant parties that this was a solution to many challenges that we faced with 2 different Excel spreadsheets, that were out of date and data did not correspond. Still learning about the Software, but can see it's potential for communicating with our Alumni.

Vendor Response

by AlumNet on October 26, 2017

Thanks Geila. We will be in touch to see how we can address the items listed in "Cons".

On the whole, the system is user-friendly and easy to use.

Jun 02, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: * The support from the Silver Sky team is wonderful.

* Upgrades and technical 'down time' should be scheduled to take place in the afternoons or evenings whenever possible as schools are mostly busy with their systems during morning office hours.

* The process of extracting and creating lists can be tricky and cumbersome.

* Our members really enjoy receiving birthday sms messages!

* The system is improving communication with our community tremendously.

AMAZING

Jun 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The package is user friendly and quite frankly just amazing. After sale service is excellent.

Very user friendly

Jun 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Although correct spelling of names are important, the rest of the communication is effortless.

Recommended

Oct 11, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Very user friendly and it's easy to update and create a profile. It's also very easy to find and grow our alumni database.

Cons: I have no immediate cons about this product.