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WebTMA is an innovative, web-based maintenance management software solution built for facilities teams to stay aligned, accurate and successful. Holistic maintenance management is imperative as budgets adjust and the skilled labor landscape changes. Technology can assist to fill those educational and experience gaps. WebTMA’s core solution and bolt-on modules all aid in planning, strategizing, reporting on maintenance management processes and progress. TMA’s tenured in-house implementation and consulting professionals collaborate with your teams to ensure your maintenance data is consolidated and precise. WebTMA serves overall operational needs with optimized integration, wrap-around services and features that allow visibility across the entire maintenance infrastructure.
Provider
TMA Systems
Located In
United States
Foundation
1988
Open API
Yes
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows
Mobile Apps
iOS, Android
Training
In Person, Documentation, Live Online, Webinars, Videos
Support
Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support, FAQs/Forum
Developed for asset-intensive organizations with various needs across corporate, education, healthcare, manufacturing, & public sectors. Customers include: Walgreens, Bank of America, & Banner Health.
Content Source: WebTMA
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WebTMA Reviews
Pros
I love the how easy manner in which it works. I have been using this software for over 10 years and it has improved so much.
Our overall experience with WebTMA has been great. Our operational costs have reduced, downtime has decreased, equipment reliability has increased, and maintenance productivity has improved.
Building equipment and assets is super easy. On-line tutorial and help section is a great guide not to mention the help center quick and courteous response.
Outstanding product and people. I would highly recommend TMA to anyone looking for a robust CMMS program.
Cons
It is difficult to pick something that we don't like.
I have found the report writing function to be confusing.
No significant 'Cons' to comment on at this time.
I find at times the time formatting can be a little confusing due to half hours are sometimes referred to as .5 as a unit and sometime as 30, meaning the direct relationship to minutes.
"TMA one stop software "
Overall: Throughout the years, I have worked closely with many different areas of the department and the service is consistent. It's not just the salesperson that wants to see you succeed; they all do. Many have worked with me on a 1:1 to walk through the steps with me to identify the problem, test it, and help me resolve it.
Pros: I love the how easy manner in which it works. I have been using this software for over 10 years and it has improved so much. They have so many great modules available for different environments to help admin and facilities staff. The helpful tips and instructions have step by step set up and trouble shooting. The best part of all is their customer service. I am always happy to get my cases or questions answers quickly. They also follow up with you about the case to ensure your request was completely resolved. I also enjoy the training they provide and all the help we receive during their annual conferences.
Cons: Sometimes the upgrades shift our information or setup in our forms. Good practices are sometimes changed, and we need to adjust to the new process or look for them in different areas.
"TMA helps keep our 70+ buildings running smoothly"
Pros: While this CMMS has many programs inside it, as well as optional features, it is easy to train someone on the basics. Many of our staff want something quick and easy, so they can execute what they need to do and move on to their next task. The data is available for me to analyze, in order to understand how to implement process improvements for our organization, but those that only want to create or complete work orders can do that and not worry about everything else. This is the system that keeps our 70+ buildings up and running. Being able to create work orders, manage their execution, and maintain the data
Cons: I have found the report writing function to be confusing. There are many pre-built reports, but finding the right one for what you need, modifying it, and scheduling it often takes more time than it is worth. I prefer to create a query and save it, so I can run it whenever I need to. I wish it was more intuitive and easier to use, but I understand improvements should be made soon, so I am looking forward to what will be available.
"Good enough"
Overall: Overall the basic software is good. However, if you're looking to be able to use your CMMS to leverage the needs of your Facilities department, the reporting is difficult and new features that could help are not available to self-hosted customers. This reflects a general lack of customer support from management. That being said, the individuals that have helped us when we can get access to a module, have been very helpful within their capacity.
Pros: It has robust task and preventive maintenance modules.
Cons: They are very slow (multiple years) to release updates. New features are only being release to their SaaS customers. The self hosted customers get left with old out dated software. CMMS doesn't have a high turn over of customers. So they are ok with not supporting self-hosted customers because they aren't concerned about losing them as customers.
"Great software and great customer service!"
Overall: We've been using this since 2008 and haven't needed to even look at another product. Checks all the boxes.
Pros: Saas(Software as a Service) cloud based, access from anywhere in the world. Very little downtime. Easy to use GUI and intuitive design.
Cons: Sidebar and menu fonts could be larger. Query returns sometimes can be confusing until user learns that if a return is empty, it will only show a new blank record.
"A robust, full featured product."
Overall: We have seen TMA grow over the years from a simple product to a robust answer to many. Education, the medical industry, government, construction and more take advantage of TMA every day. This product growth and advancement is why we have used it for over 20 years.
Pros: TMA is such a robust product that it is able to meet the needs of several different departments/industries/work types. It encompasses the tools needed by all levels of worker, from Director/Owner to Management on down to the individual technician. Work order management, physical key control, inventory, cost control, space management, the list goes on. TMA's abilities are multiplied by interfaces that communicate with dozens of other software applications used by facilities across varied business types. The best part is the multi-platform functionality of their product. Whether you work in an office or are mobile there is a solution that will make your job easier.
Cons: It is difficult to pick something that we don't like.
